Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [1 ed.] 126482551X, 9781264825516

The amazement revolution: seven customer service strategies to create an amazing customer (and employee) experience [1st ed] 9781608321353, 1608321355

Customer service isn't a department-it's a philosophy that includes every person and aspect of the best and br

371 9 695KB Read more

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

331 12 20MB Read more

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

319 14 20MB Read more

Customer Experience

410 22 3MB Read more

Crushing the Competition with Service: An Entrepreneur's Guide to Delivering Outstanding Customer Service & Customer Experience 9798555379566

392 97 10MB Read more

Customer Avatar: Define Your Ideal Customer Profile

CUSTOMER AVATAR: Get Inside Your Prospect's Head How to Create Avatars What is an avatar? A customer avatar is a

416 22 1MB Read more

Humanoid Service Robots: Customer Expectations and Customer Responses 3658344393, 9783658344399

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service enc

433 11 2MB Read more

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits [2 ed.] 9781440504358, 1605500380, 9781605500386

When the going's tough, the companies that survive will be those that build the greatest loyalty – by exceeding exp

166 36 2MB Read more

Make Your Brand Legendary: Create Raving Fans With the Customer Experience Engine 9798887100333, 9798887100326

In Make Your Brand Legendary, Scott Wozniak provides the tools every company needs to create a legendary brand with ravi

120 78 3MB Read more

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits [1 ed.] 0814413331, 9780814413333, 9780814413340

105 5 1MB Read more