The amazement revolution: seven customer service strategies to create an amazing customer (and employee) experience [1st ed] 9781608321353, 1608321355
Customer service isn't a department-it's a philosophy that includes every person and aspect of the best and br
252 8 695KB
English Pages 240 Year 2011
Table of contents :
What is amazement? --
The master class --
Role models for amazement --
Create your own amazement revolution.
What is amazement? --
The master class --
Role models for amazement --
Create your own amazement revolution.
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