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Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do
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HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY "I LOVE THIS BOOK!" --CHESTER ELTON, New York
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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve
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Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service enc
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Business to business (B2B) transactions account for 60-70% of all transactions globally. Considering this, many supplier
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The rapid growth of technological developments on the internet has led many companies to adapt their businesses to the d
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Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, w
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