Culture Hacker : Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance 9781119405771, 9781119405726

The amazement revolution: seven customer service strategies to create an amazing customer (and employee) experience [1st ed] 9781608321353, 1608321355

Customer service isn't a department-it's a philosophy that includes every person and aspect of the best and br

371 9 695KB Read more

Keep Your Customers : How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty 9781642796438

Land your next customer with total confidence you'll keep them for the long-term. Keep Your Customers shares a fres

137 35 2MB Read more

The Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience 9781501736520

As Susskind and Maynard show, successful restaurants don't happen by accident.

108 30 1MB Read more

Crushing the Competition with Service: An Entrepreneur's Guide to Delivering Outstanding Customer Service & Customer Experience 9798555379566

392 97 10MB Read more

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques 0787982008

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use

442 69 2MB Read more

Happy About Customer Service?: Creating a Culture of Customer Service Excellence 9781600050930, 2008921964, 9781600050947

A must read for anyone dealing with people - it's about more than just Customer Service. This book reminded me of t

382 84 795KB Read more

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [1 ed.] 126482551X, 9781264825516

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do

117 24 1MB Read more

Customer Experience

410 22 3MB Read more

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

331 12 20MB Read more

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

319 14 20MB Read more