Crushing the Competition with Service: An Entrepreneur's Guide to Delivering Outstanding Customer Service & Customer Experience 9798555379566

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

331 12 20MB Read more

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

319 14 20MB Read more

The amazement revolution: seven customer service strategies to create an amazing customer (and employee) experience [1st ed] 9781608321353, 1608321355

Customer service isn't a department-it's a philosophy that includes every person and aspect of the best and br

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Measuring Customer Satisfaction: A Guide to Managing Quality Service 9781560521785

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Humanoid Service Robots: Customer Expectations and Customer Responses 3658344393, 9783658344399

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service enc

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Happy About Customer Service?: Creating a Culture of Customer Service Excellence 9781600050930, 2008921964, 9781600050947

A must read for anyone dealing with people - it's about more than just Customer Service. This book reminded me of t

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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [1 ed.] 126482551X, 9781264825516

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do

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50 Activities for Achieving Excellent Customer Service

HRD Press, 2003. — 272 p. — ISBN 0-87425-737-9.What This Resource Manual Will Provide for You: Activities that are sensi

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Customer Service in Libraries 9780810887480, 9780810887497, 2012044861

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Th

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Customer Experience

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