Customer Service in Libraries 9780810887480, 9780810887497, 2012044861

Humanoid Service Robots: Customer Expectations and Customer Responses 3658344393, 9783658344399

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service enc

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Happy About Customer Service?: Creating a Culture of Customer Service Excellence 9781600050930, 2008921964, 9781600050947

A must read for anyone dealing with people - it's about more than just Customer Service. This book reminded me of t

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50 Activities for Achieving Excellent Customer Service

HRD Press, 2003. — 272 p. — ISBN 0-87425-737-9.What This Resource Manual Will Provide for You: Activities that are sensi

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Selling in Customer Service: Integrating and Coordinating Service and Selling [1 ed.] 1032644052, 9781032644059

"Service" in this book refers to the behaviors and actions of serving customers. "Selling" in this b

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Crushing the Competition with Service: An Entrepreneur's Guide to Delivering Outstanding Customer Service & Customer Experience 9798555379566

392 97 10MB Read more

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

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Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

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Measuring Customer Satisfaction: A Guide to Managing Quality Service 9781560521785

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5 star service: how to deliver exceptional customer service [Third edition] 9781292100203, 9781292100227, 9781292100210, 9781292100234, 1292100206

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest w

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Customer Service in the Information Environment [Reprint 2012 ed.] 9783110956788, 9783598243622

102 53 4MB Read more