Customer Avatar: Define Your Ideal Customer Profile

Customer Experience

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MANAGE YOUR SUBSCRIPTION BUSINESS: GROW YOUR CUSTOMER BASE

From newspapers, magazines, book- and fruit-of-the-month, all the way to today’s dizzying options in the digital world,

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Customer genius: becoming a customer-centric business 9781841127880, 1841127884

Hello, I am your customer. Do you see the world like I do? It's simple really. Start with me and everything else fo

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Humanoid Service Robots: Customer Expectations and Customer Responses 3658344393, 9783658344399

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service enc

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Customer Relationship Management

Peter Drucker said 25 years ago 'The purpose of a business is to attract and retain a customer'. It sounds sim

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Customer Relationship Management 0071394125, 9780071394123

This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions

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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [1 ed.] 126482551X, 9781264825516

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do

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Customer Knowledge Management: Improving Customer Relationship through Knowledge Application [1 ed.] 3642164749, 9783642164743

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - e

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Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value 9781613630914

A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Whart

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