Customer Avatar: Define Your Ideal Customer Profile

Customer Experience

410 22 3MB Read more

MANAGE YOUR SUBSCRIPTION BUSINESS: GROW YOUR CUSTOMER BASE

From newspapers, magazines, book- and fruit-of-the-month, all the way to today’s dizzying options in the digital world,

166 44 577KB Read more

Customer genius: becoming a customer-centric business 9781841127880, 1841127884

Hello, I am your customer. Do you see the world like I do? It's simple really. Start with me and everything else fo

421 112 7MB Read more

Humanoid Service Robots: Customer Expectations and Customer Responses 3658344393, 9783658344399

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service enc

433 11 2MB Read more

Customer Relationship Management

Peter Drucker said 25 years ago 'The purpose of a business is to attract and retain a customer'. It sounds sim

470 76 706KB Read more

Customer Relationship Management 0071394125, 9780071394123

This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions

370 86 3MB Read more

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [1 ed.] 126482551X, 9781264825516

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do

119 24 1MB Read more

Customer Knowledge Management: Improving Customer Relationship through Knowledge Application [1 ed.] 3642164749, 9783642164743

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - e

462 113 1MB Read more

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

331 12 20MB Read more

The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value 9781613630914

A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Whart

114 109 2MB Read more