Table of contents : Business Action Pocketbooks......Page 5 The author......Page 9 Contents......Page 11 Introduction......Page 15 1 The nature of public relations......Page 17 2 The role and function of a PRO......Page 27 3 Costing PR......Page 39 4 How to deal with the media – Dunn’s golden rules......Page 45 5 Setting up and operating the PR office......Page 55 6 Preparing feature articles......Page 77 7 Public relations photography......Page 87 8 Press conferences, media events and interviews......Page 97 9 Be effective on radio or television......Page 111 10 PR on a small budget......Page 123 11 New product launches......Page 129 12 Crisis public relations: How to handle emergencies......Page 135