Practical Service Level Management: Delivering High-Quality Web-Based Services 158705079X, 9781587050794

A complete reference for creating relevant, effective Service Level Agreements. Detailed discussions of both technical a

212 101 1MB

English Pages 304 Year 2004

Report DMCA / Copyright

DOWNLOAD CHM FILE

Practical Service Level Management: Delivering High-Quality Web-Based Services
 158705079X, 9781587050794

  • 0 0 0
  • Like this paper and download? You can publish your own PDF file online for free in a few minutes! Sign Up
Recommend Papers