Practical Service Level Management: Delivering High-Quality Web-Based Services 9781587050794, 158705079X

Practical Service Level Management: Delivering High-Quality Web-Based Services 158705079X, 9781587050794

A complete reference for creating relevant, effective Service Level Agreements. Detailed discussions of both technical a

253 99 1MB Read more

Delivering Home-Based Services: A Social Work Perspective 9780231520300

Service providers are increasingly called upon to serve clients at home, a setting even a seasoned professional can find

128 92 3MB Read more

Innovations in Delivering Culturally Sensitive Social Work Services 9781135839079, 1560248122

212 43 468KB Read more

Delivering Business Analysis: The BA Service handbook 1780174683, 9781780174686

Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient

719 201 31MB Read more

Delivering Services in Multicultural Societies [1 ed.] 9780821380840, 9780821380499

The last twenty years has witnessed a growing recognition of the importance of considering cultural and ethnic diversity

138 5 472KB Read more

Services Management 9781642876321, 9789350243930

125 59 31MB Read more

Telecommunications Quality of Service Management: From Legacy to Emerging Services [[New ed.] 0852964242, 9780852964248

An understanding of the basic concepts of quality and its management is essential for the professional management of Qua

289 92 3MB Read more

Practical IT Service Management : A Concise Guide for Busy Executives [2 ed.] 9781849285476, 9781849285469

This beginner's book explains the basics of ITIL and its implementation and interpretation in an easy, selfstudy ap

140 4 2MB Read more

Enterprise Programme Management: Delivering Value 1403917000, 9781403917003, 9780230514706

Based around a set of techniques, this book describes an approach to program management that outlines the skills and cap

379 32 6MB Read more

Management: Inventing and Delivering Its Future [illustrated edition] 9780262112826, 0262112825

This text presents a collection of papers providing a guide to the future of management based on the hallmarks of MIT an

483 65 3MB Read more