Practical IT Service Management : A Concise Guide for Busy Executives [2 ed.] 9781849285476, 9781849285469

This beginner's book explains the basics of ITIL and its implementation and interpretation in an easy, selfstudy ap

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English Pages 280 Year 2014

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Practical IT Service Management : A Concise Guide for Busy Executives [2 ed.]
 9781849285476, 9781849285469

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