Improving Convention Center Management Using Business Analytics and Key Performance Indicators, Volume I 9781952538056
Improving Convention Center Management Using Business Analytics and Key Performance Indicators presents sound practical
297 14 3MB
English Pages 386 Year 2020
Table of contents :
Cover
Half-Title Page
Title Page
Copyright
Abstract
Contents
Introduction
Chapter 1 Convention Center Business Fundamentals
Chapter 2 Sales and Marketing
Chapter 3 Earned (or Operating) Revenue Details
Chapter 4 Operating Expense Details
Chapter 5 KPIs Applied: The Case of the Contradictory KPIs
Chapter 6 Customer Service
Chapter 7 Security and Safety
Chapter 8 Facility Condition, Readiness, and Capital Spending
Chapter 9 Human Resources (HR)
Chapter 10 Sustainability
References
About the Author
Index
Backcover
Cover
Half-Title Page
Title Page
Copyright
Abstract
Contents
Introduction
Chapter 1 Convention Center Business Fundamentals
Chapter 2 Sales and Marketing
Chapter 3 Earned (or Operating) Revenue Details
Chapter 4 Operating Expense Details
Chapter 5 KPIs Applied: The Case of the Contradictory KPIs
Chapter 6 Customer Service
Chapter 7 Security and Safety
Chapter 8 Facility Condition, Readiness, and Capital Spending
Chapter 9 Human Resources (HR)
Chapter 10 Sustainability
References
About the Author
Index
Backcover
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