Table of contents : Cover Half-Title Page Title Page Copyright Abstract Contents Introduction Chapter 1 Convention Center Business Fundamentals: Derivatives Chapter 2 Sales and Marketing Derivatives Chapter 3 Earned (or Operating) Service Revenue Details: Derivatives Chapter 4 Operating Expense Details: Derivatives Chapter 5 KPIs Applied: The Case of the Declining Profit Margin Chapter 6 Security and Safety Derivatives Chapter 7 Facility Condition and Capital Spending Derivatives Chapter 8 Human Resources Derivatives Chapter 9 Sustainability Derivatives Chapter 10 Presenting and Displaying KPIs Chapter 11 Framework and Context and Steps for Implementing a KPI Program Chapter 12 Last Word Addendum: The COVID - 19 Pandemic References About the Author Index Backcover