Gregg College Keyboarding & Document Processing Lessons 121-180 [10 ed.] 0072963433, 9780072963434

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GREGG

College Document Pe eem ie Ossale @):=5 _ JOHNSON ZIMMERLY

Lessons 121-180 10th Edition

Gregg College Keyboarding & Document Processing™, 10 Edition

Quick Reference Guide Before You Begin. . If you are not familiar with Windows™, work through the HELP feature in your Windows™ version.

Running the Program . If you are storing your work on a floppy disk, insert a blank floppy disk into the floppy drive.

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text.

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Document processing exercises: Type and proofread the document, print a copy of it or check your results in the Portfolio, and then exit Word by selecting Return to GDP on the Word toolbar.

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All other exercises: Type the exercise to completion, following on-screen instruction.

Z . Locate the McGraw-Hill Keyboarding program group.

3 . Select the appropriate program icon: GDP Classes if you are on a Campus LAN,

GDP Distance Learning if you are a distance-learning student, or

GDP Standalone if you are in a standalone configuration.

4 . The title screen displays for several seconds, followed by the log-on screen. (To advance to the log-on screen immediately, click anywhere on the title screen.)

If you are working on a campus LAN, choose your class from the course/selection list, then choose your name from the student list and click OK. If your name is not listed, click New Student, complete the logon registration form, and click Save.

If you are using GDP as a standalone or distance-learning student, complete the logon registration and click Save. N

. Go through the “How to Use. . .” tutorial, which provides first-time users an overview of how GDP works. . If your instructor has posted a class announcement, it will

appear next: read it and click OK to continue. —

. The Lessons menu appears next, with Lesson | selected. Double-click the first exercise to begin working on it. . Read the introductory or instruction screen(s) and turn to the appropriate page in the textbook. Type the text for the exercise.

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Timings: Type until time is up, at which point the software scores your work and allows you to review your scored

9. The program automatically sequences through the exercises in the lesson. At the end of the last exercise for a lesson, the program returns to the Lessons menu.

(A &@ precedes completed exercises, and a fk! precedes started but not completed exercises.) To start the next lesson, select the lesson number on the menu, then

double-click the first exercise in the lesson.

10. If you are a distance-learning student, be sure to update your data at the end of each GDP session. To do so,

click Update on the GDP toolbar and follow on-screen instructions.

11. When you are finished with your work for the session, select Exit GDP on the File drop-down menu or press Ctrl+X.

Drop-Down Menus Use the menu bar at the top of screen to access drop-down menus. Either click on an item on the menu bar to display its drop-down menu or press the Alt key and type the underlined letter of the desired menu.

File Menu Portfolio. . .

Displays a report showing your scores on completed GDP exercises and gives you access to your scored text for any exercise.

This document has been prepared with the assistance of Dolphin Inc., Gibbsboro, NJ. Copyright 2006 © by the McGraw-Hill Companies, Inc. All rights reserved. Except as permitted under the United States Copyright Act, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

GREGG

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College Document } mMKOlOroxs1| Ae eid

OBER JOHNSON ZIMMERLY

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Lessons

121-180 10th Edition

Scot Ober Ball State University Jack E. Johnson State University of West Georgia Arlene Zimmerly Los Angeles City College

Visit the College Keyboarding Web site at www.mhhe.com/gdp

McGraw-Hill Irwin Boston Burr Ridge, IL Dubuque, !IA Madison, W! New York San Francisco St. Louis Bangkok Bogoté Caracas KualaLumpur Lisbon London Madrid Mexico City Milan Montreal New Delhi Santiago Seoul Singapore Sydney Taipei Toronto

The McGraw-Hill companies

McGraw-Hill Irwin LESSONS 121-180 GREGG COLLEGE KEYBOARDING & DOCUMENT PROCESSING,

ll Companies, Inc., 1221 Published by McGraw-Hill/Irwin, a business unit of The McGraw-Hi 2002, 1997, 1994, 2006, © Copyright 10020. NY, York, New Americas, the of Avenue s, Inc. All Companie ll McGraw-Hi The by 1957 1989, 1984, 1979, 1970, 1964,

or distributed in any form or by rights reserved. No part of this publication may be reproduced the prior written consent of The without system, retrieval or database a any means, or stored in network or other electronic any in to, McGraw-Hill Companies, Inc., including, but not limited storage or transmission, or broadcast for distance learning.

not be available to customers Some ancillaries, including electronic and print components, may outside the United States.

This book is printed on acid-free paper. Printed in United States of America.

567890 QDB/QDB 15 14 13 12 ISBN-13: 978-0-07-296343-4 ISBN-10: 0-07-296343-3 Editorial director: John E. Biernat Publisher: Linda Schreiber Sponsoring editor: Doug Hughes Developmental editor: Tammy Higham Developmental editor: Megan Gates Marketing manager: Keari Bedford Lead producer, Media technology: Victoria Bryant Lead project manager: Pat Frederickson Freelance project manager: Rich Wright Senior production supervisor: Michael R. McCormick Lead designer: Matthew Baldwin Photo research coordinator: Lori Kramer Senior supplement producer: Susan Lombardi Senior digital content specialist: Brian Nacik Cover design: Subtle Intensity Interior design: Matthew Baldwin Typeface: 11/12 Times Roman Compositor: Seven Worldwide Publishing Solutions Printer: Quad/Graphics

www.mhhe.com

aaa ae About Keyboarding teners sige te

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Preface ei See te See Be ee een Ae i oe he ak ee x Introduction to the Student. ..........0..00 00.00.00. cc ccc ccc eeee eeee Xi

Before You Begin @2reeeet eee

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About: Your Book sya. water: oe rok ee we I Reference: Mantial yn ae ice Sete oe

PART SEVEN:

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UNIT -25°SKILE-;REFINEMENTe mas

121-125,

Reports\andLablestaas

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Report 25-108: Multipage Academic Report

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Table 25-56: Four-Column Boxed Table Report 25-110: Multipage Academic Report

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Table 25-57: Boxed Table

Table Review;

Report 25-111: Itinerary

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Report 25-112: Press Release

. Projects

Table 25-58: Boxed Table Table 25-59: Boxed Table

Report 25-113: Minutes ofa Meeting

Office

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oe ee Review = ae rt a ee 26-103: Business Letter in Block Style

507

UNIT: 263SKIELREEINEMEN 126-130

Comespondence Correspondence Correspondence Correspondence Correspondence Correspondence Correspondence Correspondence Correspondence

26-104: 26-105; 26-106: 26-107: 26-108: 26-109: 26-110:

Correspondence 26-111: Correspondence 26-112: Correspondence 26-113: Correspondence 26-114: Correspondence 26-115: Correspondence 26-116: Correspondence 26-117:

Business Letter in Modified-Block Style Personal-Business Letter in Modified-Block Style Memo Personal-Business Letter in Block Style Memo Memo Business Letter in Block Style on Half-Page Stationery Business Letter in Block Style on Executive Stationery Memo Business Letter in Block Style on Deep-Letterhead Stationery Business Letter in Block Style on Left-Weighted Stationery Business Letter in Block Style Business Letter in Modified-Block Style Multipage Business Letter in Block Style

UNe27SIN TEGRATEDLOFFICE PROJEGIE. IS1L=155)

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Correspondence 27-119: Business Letter Report 27-114: Agenda Table 27-61: Four-Column Boxed Table Table 27-62: Four-Column Boxed Table Table 27-63: Four-Column Boxed Table Correspondence 27-120: Memo Correspondence 27-121: Memo Correspondence 27-122: Form Letters Correspondence 27-123: Form Letters Correspondence 27-124: Form Letters Correspondence 27-125: Form Letters Report 27-115: Minutes ofa Meeting Correspondence 27-126: Memo Report From Transcription Correspondence 27-127: Business Letter

UNIT 28 INTEGRATED OFFICE PROJECT

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Table 28-64: Job Priority List Correspondence 28-128: Memo Report 28-116: Multipage Itinerary Correspondence 28-129: Dictated Letter Correspondence 28-130: Multipage Letter Correspondence 28-131: Memo Correspondence 28-132: Memo Report 28-117: Evaluation Form Correspondence 28-133: Memo Report 28-118: Announcement Correspondence 28-134: Memo Report 28-119: Agenda Correspondence 28-135: Dictated Letter Report 28-120: Report

SKILLS ASSESSMENTON

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Correspondence Test 7-136: Business Letter in Block Style Table Test 7-65: Four-Column Boxed Table Report Test 7-121: Academic Report

PART

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UNIT 29 INTEGRATED OFFICE) PROJEGT

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141-145.

Office : Pro jects: Travel ’ Ene roy,

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Table 29-66: Job Priority List Report 29-122: Business Report Correspondence 29-137: Business Letter in Modified-Block Style Correspondence 29-138: Form Letter Correspondence 29-139: Dictated Cover Letter Correspondence 29-140; Memo Table 29-67: Five-Column Boxed Table Table 29-68: Five-Column Boxed Table

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Table 29-70; Five-Column Boxed Table Correspondence 29-141: Cover Memo Correspondence 29-142: Dictated Cover Letter Report 29-123: Questionnaire

UNIT 30 INTEGRATED OERIGEPROJEG[seen 146-150

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EGSVR aCe Neate eee Are eet ete eseck doe egy hd we nano 559 Table 30-71: Job Priority List Table 30-72: Four-Column Boxed Table Correspondence 30-143: Memo Report 30-124: Meeting Agenda Report 30-125: Minutes of a Meeting Report 30-126: Itinerary Report 30-127: Dictated One-Page Business Report Table 30-73: Seven-Column Table Correspondence 30-144: Letter in Block Style on Half-Page Stationery Correspondence 30-145: Dictated Memo Report Table 30-74: Expense Report

UNIT 31 INTEGRATED.OFFIGE:RROJEGIans. 151-155

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HICCIIOSICS sre m ator cioe emerge ec in ae hae a en Table 31-75: Job Priority List Correspondence 31-146: Business Letter Correspondence 31-147: Memo Correspondence 31-148: Business Letter Correspondence 31-149: Memo Correspondence 31-150: Composed Memo Table 31-76: Four-Column Open Table Correspondence 31-151; Business Letter in Modified-Block Style Correspondence 31-152: Memo Report 31-128: Flyer Table 31-77: Five-Column Boxed Table Report 31-129: Itinerary

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UNIT 32 INTEGRATED OFFICE PROJEGIg= ee eee 582 156-160 Insurances cay eyed pated ease ee Shae 6 os ek eles de ome 582 Table 32-78: Job Priority List Report 32-130: Business Report Table 32-79: Five-Column Boxed Table Table 32-80: Four-Column Boxed Table Report 32-131: News Release Correspondence 32-153: Memo Correspondence 32-154: Business Letter Correspondence 32-155: Business Letter Report 32-132: Business Report Report 32-133: Itinerary Correspondence 32-156: Business Letter Correspondence 32-157: Business Letter Table 32-81: Five-Column Boxed Table

SKILESTASSESSIVIENTSONIPART Sacer

in Block Style in Block Style

in Block Style in Block Style

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Correspondence Test 8-158: Business Letter in Block Style Report Test 8-134: Itinerary Table Test 8-82: Four-Column Boxed Table Correspondence Test 8-159: Memo Report

CONTENTS

PART NINE: Integrated Office

Projects: Government,

Legal, and Medical

UNIT 337 INTEGRATED) OFFICE PROJE GTi greet eee nee 600 GOVETNMeN tery eR te OI: Table 33-83: Job Priority List Report 33-135: Speech Report 33-136: Transparency Masters Form 33-02: Memo Form Correspondence 33-160: Memo Correspondence 33-161: Memo Report 33-137: Schedule Proposal Correspondence 33-162: Memo Table 33-84: Table Report 33-138: Academic Report Report 33-139: Transparencies Report 33-140: Announcement

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Legal 2a (papas: mee tac Ae niterPERRY Re 2 oliaed Mccann. caters cee en, 612 Table 34-85: Job Priority List Correspondence 34-163: Dictated Business Letter in Modified-Block Style Report 34-141; Last Will and Testament Report 34-142: Docket Sheet Report 34-143: Power of Attorney Correspondence 34-164: Business Letter Correspondence 34-165: Memo Report 34-144: Employment Contract Report 34-145: Employment Contract Report 34-146: Codicil Correspondence 34-166: Memo

INTEGRATED OFFICE: PROJE Glitter ree ee ere 625 Medical Seti. Genet Soe ck, Se ie tek, At aR een Table 35-86: Job Priority List Report 35-147: Surgery Report Report 35-148: Academic Report Correspondence 35-167: Dictated Business Letter in Block Style Table 35-87: Table Report 35-149: Consultation Report Report 35-150: Composed Report Correspondence 35-168: Business Letter in Block Style Form 35-03: Patient Data Form Correspondence 35-169: Business Letter in Block Style Report 35-151: Cover Page for Brochure Correspondence 35-170: Memo

SKILD- REFINEMENT.

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625

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Skillbuilding, Correspondence, Forms, Reports and Tables Review ..... 637 Correspondence 36-171: Business Letter in Block Style Correspondence 36-172: Business Letter in Block Style Correspondence 36-173: Business Letter in Modified-Block Style Form 36-04: Memo Form

~ CONTENTS

Correspondence 36-174: Memo Correspondence 36-175: Personal-Business Letter in Modified-Block Style Table 36-88: Ruled Table Table 36-89: Open Table Table 36-90: Boxed Table Report 36-152: Announcement Correspondence 36-176: Memo Report 36-153: Newsletter

SKILLS'ASSESSMENT,ONIPART 9...

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Correspondence Test 9-177: Business Letter in Modified-Block Style Report Test 9-154: Bill of Sale Table Test 9-91: Boxed Table Correspondence Test 9-178: Memo

SKILLBUILDING Diagnostic Practice: Symbols and Punctuation ................ SB-2-SB-4 Diagnostic Practice SN Um bcl see kee een rer Coen eee ee SB-5—SB-6 Progressive Practice Alp habe tenn ete ere eae ee SB-7-SB-10 PLO otessiverETacuiCe aN WINDers pare tal aeaee ear eens re ee, SB-11-—SB-13 Paced Practice? einen etn ee© hepa enna Or Sets ake eeoe SB-14—SB-27 SUpDletien Carvel ined WaitingSeereae enen ee SB-28-SB-36

APPENDIX len KeyaNumnericuwey Dade as. ae acm mes. Smet

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Digitized by the Internet Archive in 2020 with funding from Kahle/Austin Foundation

https://archive.org/details/greggcollegedocu0000ober

Re asa Ae Each day the world becomes more and more technologically advanced. As a result, learning new skills for the world of work is even more important. One such skill that can prepare you for virtually any job in the world 1s keyboarding. From accountants to zoologists and every occupation in between, the ability to quickly and accurately type information is an essential skill that can increase your chances of being hired (or getting your

dream job). Formerly referred to as “typing,” keyboarding is the act of entering | data by means of designated computer keys. Today, as we rely more and more on computers to handle everyday work and leisure activities, the ability to accurately convey information is a necessity. So, whether you are e-mailing a relative, developing a class presentation, or downloading map directions, keyboarding knowledge can make the job easier.

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ABOUT KEYBOARDING

ix

Gregg College Keyboarding & Document Processing Lessons 1-120, 10" Edition, is a multi-component instructional program designed to give the student and the instructor a high degree of flexibility and a high degree of success in meeting their respective goals. For student and instructor convenience, the core components of this instructional system

are available in either a kit format or a book format. Gregg College Keyboarding Lessons 1-20, 10" Edition, is also available for the development of touch-typing skills for use in shorter computer keyboarding classes.

The Kit Format Gregg College Keyboarding & Document Processing Lessons 1-120, 10" Edition, provides a complete kit of materials for both courses in the keyboarding curriculum generally offered by colleges. Each kit, which is briefly described below, contains a softcover textbook and a student word processing manual.

Kit 1: Lessons 1-60. This kit provides the text and word processing manual for the first course. Since this kit is designed for the beginning student, its major objectives are to develop touch control of the keyboard and proper typing techniques, to build basic speed and accuracy, and to provide practice in applying those basic skills to the formatting of reports, letters, memos, tables, and other kinds of personal and business communications.

Kit 2: Lessons 61-120. This kit provides the text and word processing manual for the second course. This course continues developing of basic typing skills and emphasizes the formatting of various kinds of business correspondence, reports, tables, electronic forms, and desktop publishing projects from arranged, unarranged, and rough-draft sources.

The Book Format For the convenience of those who wish to obtain the core instructional materials in separate volumes, Gregg College Keyboarding & Document Processing Lessons 1—120, 10" Edition, offers textbooks for the first course: Gregg College Keyboarding & Document Processing Lessons 1-60, 10" Edition, or Gregg College Keyboarding Lessons 1-20, 10" Edition. For the second course, Gregg College Document Processing Lessons 61-120 is offered, and for the two-semester course, Gregg College Keyboarding & Document Processing Lessons I—120 is available. In each instance, the content of the text-

books is identical to that of the corresponding textbooks in kit format. Third semester instruction is available in Gregg College Document Processing Lessons 121-180.

Supporting Materials Gregg College Keyboarding & Document Processing Lessons 1-120, 10" Edition, includes the following additional components:

Instructional Materials. Supporting materials are provided for instructor use with either the kits or the textbooks. The special Instructor Wraparound Edition (IWE) offers lesson plans and reduced-size student pages to enhance classroom instruction. Distancelearning tips, instructional methodology, adult learner strategies, and special needs features are also included in this wraparound edition. Solution keys for all of the formatting

~ PREFACE

exercises in Lessons 1-180 are contained in separate booklets used with this program. Finally, test booklets are available with the objective tests and alternative document processing tests for each part.

Computer Software. PC-compatible computer software is available for the entire program. The computer software provides complete lesson-by-lesson instruction for the entire 120 lessons.

Structure Gregg College Keyboarding & Document Processing, 1 0" Edition, opens with a two-page part opener that introduces students to the focus of the instruction. Objectives are presented, and opportunities within career clusters are highlighted. The unit opener familiarizes students with the lesson content to be presented in the five lessons in the unit. Every lesson begins with a Warmup that should be typed as soon as students are settled at the keyboard. In the New Keys Section, all alphabet, number, and symbol keys are introduced in the first 20 lessons. Drill lines in this section provide the practice necessary to achieve keyboarding skills. An easily identifiable Skillbuilding section can be found in every lesson. Each drill presents to the student a variety of different activities designed to improve speed and accuracy. Skillbuilding exercises include Technique Timings, Diagnostic Practice, Paced Practice, Progressive Practice, MAP (Misstroke Analysis and Prescription), and Timed Writings, which progress from 1 to 5 minutes in length. Many of the Skillbuilding sections also include a Pretest/Practice/Posttest routine. This routine is designed to build speed and accuracy skills as well as confidence. The Pretest helps identify speed and accuracy needs. The Practice activities consist of a variety of intensive enrichment drills. Finally, the Posttest measures improvement.

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PREFACE

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INTRODUCTION TO THE STUDENT Goals e Type at least 30wpm/3'/S5e

e Format onepage business reports

Starting a Lesson Each lesson begins with the goals for that lesson. Read the goals carefully so that you understand the purpose of your practice. In the example at the left (from Lesson 26), the goals for the lesson are to type 30wpm (words per minute) on a 3-minute timed writing with no more than 5 errors and to format one-page business reports.

Building Straight-Copy Skill Warmups. Each lesson begins with a Warmup that reinforces learned alphabet, number, and/or symbol keys.

Skillbuilding. The Skillbuilding portion of each lesson includes a variety of drills to individualize your keyboarding speed and accuracy development. Instructions for completing the drills are always provided beside each activity. Additional Skillbuilding drills are included in the back of the textbook. These drills are intended to help you meet your individual goals.

Measuring Straight-Copy Skill Straight-copy skill is measured in wpm. All timed writings are the exact length needed to meet the speed goal for the lesson. If you finish a timed writing before time is up, you have automatically reached your speed goal for the lesson.

Counting Errors. Specific criteria are used for counting errors. Count an error when: 1. Any stroke is incorrect. 2. Any punctuation after a word is incorrect or omitted. Count the word before the punctuation as incorrect. Ge. The spacing after a word or after its punctuation is incorrect. Count the word as incorrect. . A letter or word is omitted. . A letter or word is repeated. . A direction about spacing, indenting, and so on, is violated. SHA . Words are transposed. (Note: Only one error is counted for each word, no matter how many errors it may contain.)

Determining Speed. Typing speed is measured in wpm. To compute wpm, count every 5 strokes, including spaces, as | “word.” Horizontal word scales below an activity divide lines into 5-stroke words. Vertical word scales beside an activity show the number of words in each line cumulatively totaled. For example, in the illustration below, if you complete a line, you have typed 8 words. If you complete 2 lines, you have typed 16 words. Use the bottom word scale to determine the word count ofa partial line. Add that number to the cumulative total for the last complete line.

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Special features are designed to enhance your study of : : . . keyboarding. The Keyboarding Connection features illustrate the importance of keyboarding skills outside of the . classroom. The Strategies for Career Success features offer an employment-related narrative, including useful S é 3 hints for succeeding in any career.

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The Appendix contains instructions for the Ten-Key Numeric Keypad. Students practice entering numerical data using touch-typing techniques.

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Reference Manual A. FORMATTING ENVELOPES

A standard large (No. 10) envelope is 9.5 by 4.125 inches. A standard small (No. 6%) envelope is 6.5 by 3.625 inches. Although either address format shown below is acceptable, the format shown for the large

envelope (all caps and no punctuation) is recommended by the U.S. Postal Service for mail that will be sorted by an electronic scanning device.

Window envelopes are often used in a word processing environment because of the difficulty of aligning envelopes correctly in some printers. A window envelope requires no formatting, since the letter is formatted and folded so that the inside address is visible through the window.

NATIONAL GEOGRAPHIC SOCIETY Image Collection & Image Sales

1145 17th Street, NW

Washington, DC 20036-4688, USA

MS. JOAN R HUNTER BOLWATER ASSOCIATES ONE PARKLANDS DRIVE DARIEN, CT 06820-3214

NATIONAL a GEOGRAPHIC SOCIETY Image Collection & Image Sales

Roger J. Michaelson 901 East Benson, Apt. 3 Fort Lauderdale, FL 33301

MR. JOSEPH G. JENSHAK 17032 STEWART AVENUE AUGUSTA, GA 30904

1145 17th Street, NW

Washington, DC 20036-4688, USA

MS. JOAN R. HUNTER BOLWATER ASSOCIATES ONE PARKLANDS DRIVE DARIEN, CT 06820-3214

B. FOLDING LETTERS

To fold a letter for a large envelope: 1. Place the letter face up and fold up the bottom third. 2. Fold the top third down to 0.5 inch from the bottom edge. 3. Insert the last crease into the envelope first, with the

flap facing up. To fold a letter for a small envelope: 1. Place the letter face up and fold up the bottom half to 0.5 inch from the top. 2. Fold the right third over to the left. 3. Fold the left third over to 0.5 inch from the right edge. 4. Insert the last crease into the envelope first, with the

flap facing up. To fold a letter for a window envelope: 1. Place the letter face down with the letterhead at the

top and fold the bottom third of the letter up. 2. Fold the top third down so that the address shows. 3. Insert the letter into the envelope so that the address shows through the window. Reference Manual

R-6

Reference Manual Right tab: 0.3"; left tabs: 0.4", 0.7"

center pagel L6X

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14 pl ANANALYSIS OF THE SCOPE AND EFFECTIVENESS

OF ONLINE ADVERTISING Lox

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AN ANALYSIS OF THE SCOPE AND EFFECTIVENESS OF ONLINE Sey

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The Status of Point-and-Click Selling )

The Status of Point-and-Click Selling | oy

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OX

Submitted to

SCOPE AND TRENDS IN INTERNET ADVERTISING A. Internet Advertising B. Major Online Advertisers C. Positioning and Pricing D. Types YP of Advertisin 5 LOX

12x

Luis Torres General Manager ViaWorld, International

112X

ADVERTISING EFFECTIVENESS A. The Banner Debate B. Increasing Advertising Effectiveness C. Measuring ROI

12x

eee

OK

Prepared b:

CONCLUSION

Jonathan R. Evans Assistant Marketing Manager ViaWorld, International

12x

January 19, 20--

D. TABLE OF CONTENTS

C. TRANSMITTAL MEMO (with 2-line subject line and attachment notation)

Left tab: 0.5"; right dot-leader tab: 6°.

L6X

L6X — tab

MEMO TO:

Luis Torres, General Manager

FROM:

Jonathan R. Evans, Assistant Marketing Manager | ve

DATE:

January 19, 20--

SUBJECT:

14 pt

12x L2X

12x

An Analysis of the Scope and Effectiveness of Online Advertising

12x

Here is the report analyzing the scope and effectiveness of Internet advertising that you requested on January 5, 20--.

CONTENTS

12 pt) INTRODUCTION SCOPE AND TRENDS IN ONLINE ADVERTISING

— tah Internet Advertising Spending Major Online Advertisers Positioning and Pricing Types of Advertising ADVERTISING EFFECTIVENESS

The report predicts that the total value of the business-to-business e-commerce market will reach $1.3 trillion by 2003, up from $190 billion in 1999. New technologies aimed at increasing Internet ad interactivity and the adoption of

standards for advertising response measurement and tracking will contribute to this increase. Unfortunately, as discussed in this report, the use of “rich media” and interactivity in Web advertising will create its own set of problems. I enjoyed working on this assignment, Luis, and learned quite a bit from my analysis of the situation. Please let me know if you have any questions about the report.

L2X

The Banner Debate

Increasing Advertising Effectiveness...................+--. 11 Measuring ROI GONELUSION

Hofarence

Sample Intemet Advertising Proposed WEFA Standards BIBLIOGRAPHY

Manual

tetera errata ete ert rele etna

ere a

APPENDIX

plw Attachment

exercise netcre eet

2X

12x reporters intone stoned ciate arstsoc petaici 15

Reference Manual A. BUSINESS REPO

INESS REPO

(page 1; with footnotes and multiline list)

(page 3; with long quotation and table)

LEX Title 14pt

who argue that banners have a strong potential for advertising effectiveness point out that it is not the banner format itself which presents a problem to advertising effectiveness, but rather the quality of the banner and the attention to its placement. According to Mike Windsor, president of Ogilvy oy

ANANALYSIS OF THE SCOPE AND EFFECTIVENESS

OF ONLINE ADVERTISING Joy

al ptt

The Status of Point-and-ClickSelling | ny Jonathan R. Evans January 19, 20--

indent fi

12x

0.5"

12x

Over the past three years, the number of American households online has tripled, from an estimated 15 million in 1996 to 45 million in 1999. Jupiter Communications, predicts that by the year 2003, 70 million households, representing about 62 percent of all U.S. households, will be online. 12x

GROWTH FACTORS Lox Online business has grown in tandem with the expanding number of Internet users. Forrester Research Inc. predicts that the total value of business-tobusiness e-commerce will reach $109 billion in 1999 and is likely to reach

$1.3 trillion by 2003.!

12x

t's more a caseof bad banner ads, justlike there are bad TVads.

,_ indent

The space itself has huge potential. As important as using the space within the banner creatively is to aim it effectively. Unlike broadcast media, the Web offers advertisers the opportunity to

'

0.5

reach a specific audience based on data gathered about who is surfing at a site and what their interests are! Thus, while some analysts continue to argue that the banner advertisement is passé, there is little evidence of its abandonment. Instead, ad agencies are focusing on increasing the banner’s ON

SCOPE AND TRENDS IN ONLINE ADVERTISING

12x

Starting from zero in 1994, analysts agree that the volume of Internet advertising spending has risen rapidly. However, as indicated in Table 3, analysts provide a wide range of the exact amount of such lo

Uncertainty. The uncertainties surrounding advertising on the Internet remain one of the major impediments to the expansion. The Internet advertising industry is today ina state of flux. ey

TABLE 3. INTERNET ADVERTISING 1998 Estimates

Estimate

Reasons for Not Advertising Online. A recent Association of National Advertisers survey found two main reasons cited for not advertising online:2 12x

$1.92 billion

1.30 billion 1.20 billion 560 million

1. The difficulty of determining return on investment, especially in terms of repeat business

Source: “Advertising Age Teams with eMarketer for Research Report,” Advertising Age, May 3, 1999, p. 24.

2. The lack of reliable tracking and measurement data ' George Anders, “Buying Frenzy,” The Wall Street Journal, July 12, 1999, p. R6. ? “eStats: Advertising Revenues and Trends,” eMarketer, August 11, 1999, , accessed on January 7, 2000.

q X

The differences in estimates oftotal Web advertising spending is generally attributed to the different methodologies used by the research agencies to ' Lisa Napoli, “Banner Ads Are Under the Gun—And On the Move,” The New York Times, June 17, 1999, p. D1.

C. ACADEMIC REPORT

D. ACADEMIC REPORT

(page 1; with endnotes and multiline list)

(last page; with long quotation and endnotes)

13DS 14 pt

14

advertising effectiveness, but rather the quality of the banner and the attention

AN ANALYSIS OF THE SCOPE AND EFFECTIVENESS t 1DS

to its placement. According to Mike Windsor, president of Ogilvy Interactive: WH DS

OF ONLINE ADVERTISING Up S 12 ptl

indent

The Status of Point-and-Click Selling 1 {DS

Jonathan R. Evans HDs January 19, 20--

tripled, from an estimated 15 million in 1996 to 45 million in 1999. Jupiter Communications, predicts that by the year 2003, 70 million households,

GROWTH FACTORS

, direct address

(21)

RULE 2 > , independent clause

(L. 27)

RULE 3 , introductory expression

(L. 27)

ae

Use commas before and after a name used in direct address. Thank you, John, for responding to my e-mail so quickly. Ladies and gentlemen, the program has been canceled.

Use

a comma

between

independent

clauses joined

by a coordinate

conjunction (unless both clauses are short). Ellen left her job with IBM, and she and her sister went to Paris. But: Ellen left her job with IBM and went to Paris with her sister. But: John drove and I navigated. Note: An independent clause is one that can stand alone as a complete sentence. The most common coordinate conjunctions are and, but, or, and nor.

Use a comma

after an

introductory

expression

(unless

it is a short

prepositional phrase). Before we can make a decision, we must have all the facts.

But: In 2004 our nation elected a new president. Note: An introductory expression is a group of words that come before the subject and verb of the independent clause. Common prepositions are fo, in, on, of, at, by, for, and with. RULE 4 , direct quotation

Use a comma before and after a direct quotation. James said, “I shall return,” and then left.

(L. 41)

RULE 5 pp Use a comma before and after the year in a complete date. , date

(ts S37)

RULE 6 p> , place

(7)

We will arrive on June 2, 2006, for the conference. But: We will arrive on June 2 for the conference.

Use a comma before and after a not before a ZIP Code). Joan moved to Vancouver, British Send the package to Douglasville, But: Send the package to Georgia

state or country that follows a city (but Columbia, in May. GA_30135, by Express Mail. by Express Mail.

Reference Manual RULE 7 , series

(L. 61)

RULE 8 , transitional expression

(L. 61)

RULE 9 , nonessential expression

(L. 71)

Use a comma between each item in a series of three or more. We need to order paper, toner, and font cartridges for the printer.

They saved their work, exited their program, and turned off their computers when they finished. Note: Do not use a comma after the last item ina series.

Use a comma comment.

before and after a transitional expression or independent

It is critical, therefore, that we finish the project on time. Our present projections, you must admit, are inadequate. But: You must admit our present projections are inadequate. Note: Examples of transitional expressions and independent comments are in addition to, therefore, however, on the other hand, as a matter offact, and unfortunately.

Use a comma before and after a nonessential expression. Andre, who was there, can verify the statement. But: Anyone who was there_can verify the statement. Van’s first book, Crisis of Management, was not discussed.

Van’s book Crisis of Management_was not discussed. Note: A nonessential expression is a group of words that may be omitted without changing the basic meaning of the sentence. Always examine the noun or pronoun that comes before the expression to determine whether the noun needs the expression to complete its meaning. If it does, the expression is essential and does not take a comma. RULE 10 , adjacent adjectives

Use a comma noun.

between

two

adjacent adjectives that modify the same

(a)

We need an intelligent, enthusiastic individual for this job. But: Please order a new bulletin board for our main conference room. Note: Do not use a comma after the second adjective. Also, do not use a comma if the first adjective modifies the combined idea of the second adjective and the noun (for example, bulletin board and conference room in the second example above).

RULE 11

Use a semicolon to separate two closely related independent clauses that are not joined by a conjunction (such as and, but, or, or nor).

; No conjunction

(L. 97)

RULE 12 ; series

((25977))

Management favored the vote; stockholders did not. But: Management favored the vote, but stockholders did not.

Use a semicolon to separate three or more items in a series if any of the items already contain commas. Staff meetings were held on Thursday, May 7; Monday, June 7; and Friday, June 12. Note: Be sure to insert the semicolon between (not within) the items in a series.

Reference Manual

R-16

Ma RULE 13 - number

(L. 57)

RULE 14 - compound adjective

(L. 67)

Hyphenate compound numbers between twenty-one and ninety-nine and fractions that are expressed as words. Twenty-nine recommendations members.

were approved by at least three-fourths of the

Hyphenate compound adjectives that come before a noun (unless the first word is an adverb ending in -ly). We reviewed an up-to-date report on Wednesday. But: The report was upto date. But: We reviewed the highly rated report. Note: A compound adjective is two or more words that function as a unit to describe a noun.

APOSTROPHES RULE 15 ‘ singular noun

Use ‘s to form the possessive of singular nouns.

The hurricane’s force caused major damage to North Carolina’s coastline. _

(L. 37)

RULE 16 ‘ plural noun

(L. 37)

RULE 17 > * pronoun

(L. 37)

}

Reference Manual

Use only an apostrophe to form the possessive of plural nouns that end in s. The investors’ goals were outlined in the stockholders’ report. But: The investors outlined their goals in the report to the stockholders. But: The women’s and children’s clothing was on sale.

Use ’s to form the possessive of indefinite pronouns (such as someone’s or anybody’s); do not use an apostrophe with personal pronouns (such as hers, his, its, ours, theirs, and yours). She could select anybody’s paper for a sample. It’s time to put the file back into its cabinet.

Reference Manual COLONS

RULE 18 : explanatory material

(L. 91)

Use a colon to introduce explanatory material that follows an independent clause.

The computer satisfies three criteria: speed, cost, and power. But: The computer satisfies the three criteria of speed, cost, and power. Remember this: only one coupon is allowed per customer. Note: An independent clause can stand alone as a complete sentence. Do not capitalize the word following the colon.

PERIODS

RULE 19 . polite request (L. 91)

Use a period to end a sentence that is a polite request. Will you please call me if I can be of further assistance. Note: Consider a sentence a polite request if you expect the reader to respond by doing as you ask rather than by giving a yes-or-no answer.

QUOTATION MARKS

RULE 20 “ quotation

(L. 41) RULE 21 “ title (L. 41)

Use quotation marks around a direct quotation. Harrison responded by saying, “Their decision does not affect us.”

But: Harrison responded bysaying that their decision does not affect us. Use quotation marks around the title of a newspaper or magazine article, chapter in a book, report, and similar terms. The most helpful article I found was “Multimedia for All.”

ITALICS (OR UNDERLINE)

RULE 22 title (L. 41)

Italicize (or underline) the titles of books, magazines, newspapers, and other complete published works. Grisham’s The Brethren was reviewed in a recent USA Today article.

Reference Manual

R-18

GRAMMAR

La So RULE 23 P| Avoid sentence fragments. fragment

(L. 21)

RULE 24 run-on QL. ily)

had not had the needed Not: She had always wanted to be a financial manager. But education. had not had the needed But: She had always wanted to be a financial manager but education. ated as a complete senNote: A fragment is a part of a sentence that is incorrectly punctu education” is not a comtence. In the first example above, “but had not had the needed plete sentence because it does not contain a subject.

Avoid run-on sentences.

MOS exam. Not: Mohamed is a competent worker he has even passed the MOS exam. Not: Mohamed is a competent worker, he has even passed the

the MOS exam. But: Mohamed is a competent worker; he has even passed

MOS exam. Or: Mohamed is a competent worker. He has even passed the without any puncgether to run that Note: A run-on sentence is two independent clauses them. n tuation between them or with only a comma betwee

RULE 25 agreement singular agreement plural

(L. 67)

RULE 26 agreement pronoun

(L. 81)

use plural verbs Use singular verbs and pronouns with singular subjects; and pronouns with plural subjects. I was happy with my performance. Janet and Phoenix were happy with their performance. Among the items discussed were our raises and benefits.

everyone, much, Some pronouns (anybody, each, either, everybody, take a singular and ar singul s alway are one) neither, no one, nobody, and some) may be verb. Other pronouns (all, any, more, most, none, and singular or plural, depending on the noun to which they refer. Each of the employees has finished his or her task. Much remains to be done. Most of the pie was eaten, but most of the cookies were left.

RULE 27 >| agreement intervening

words

(L. 81)

RULE 28 > agreement

nearer

noun

(L. 101)

and verb Disregard any intervening words that come between the subject when establishing agreement.

The box containing the books and pencils has not been found. . Alex, accompanied by Tricia, is attending the conference and taking his computer

If two subjects are joined by or, either/or, neither/nor, or not only/but also, make the verb agree with the subject nearer to the verb. Neither the coach nor the players are at home. Not only the coach but also the referee is at home. But: Both the coach and the referee are at home.

19

Reference Manual

Reference Manual PRONOUNS

RULE 29 nominative pronoun (L. 107)

RULE 30 objective pronoun (L. 107)

Use nominative

pronouns

(such as |, he, she, we, they, and who) as

subjects of a sentence or clause. The programmer and he are reviewing the code. Barb is a person who can do the job.

Use objective pronouns (such as me, him, her, us, them, and whom) as objects of a verb, preposition, or infinitive. The code was reviewed by the programmer and him. Barb is the type of person whom we can trust.

ADJECTIVES AND ADVERBS

RULE 31 adjective/adverb

(L. 101)

Use comparative adjectives and adverbs (-er, more, and less) when referring to two nouns or pronouns; use superlative adjectives and adverbs (-est, most, and least) when referring to more than two. The shorter of the two training sessions is the more helpful one. The longest of the three training sessions is the least helpful one.

WORD USAGE RULE 32 accept/except

Accept means “to agree to”; except means “to leave out.” All employees except the maintenance staff should accept the agreement.

(L. 117)

RULE 33 affect/effect

(atti)

RULE 34 farther/further

Affect is most often used as a verb meaning “to influence”; effect is most often used as a noun meaning “result.”

The ruling will affect our domestic operations but will have no effect on our Asian operations.

Farther refers to distance; further refers to extent or degree. The farther we drove, the further agitated he became.

(L. 117)

RULE 35 personal/personnel

Personal means “private”; personnel means “employees.” All personnel agreed not to use e-mail for personal business.

(eal)

RULE 36 principal/principle

Principal means “primary”; principle means “rule.”

The principle of fairness is our principal means of dealing with customers.

(L. 117)

Reference Manual

R-20

MECHANICS feaN ny \aya vale) RULE 37 = sentence

Capitalize the first word of a sentence. Please prepare a summary of your activities.

(L. 31)

RULE 38 = proper noun

(L. 31)

Capitalize proper nouns and adjectives derived from proper nouns. Judy Hendrix drove to Albuquerque in her new Pontiac convertible. Note: A proper noun is the official name of a particular person, place, or thing.

= time

Capitalize the names of the days of the week, months, holidays, and religious days (but do not capitalize the names of the seasons).

(L. 31)

On Thursday, November 25, we will celebrate Thanksgiving, the most popular

RULE 39

holiday in the fall. RULE 40 = noun #

(77)

RULE 41 = compass point

(ike WA)

RULE 42 = organization

(atti)

Capitalize nouns followed by a number or letter (except for the nouns /ine, note, page, paragraph, and size). Please read Chapter 5, which begins on page 94.

Capitalize compass points (such as north, south, or northeast) only when they designate definite regions. From Montana we drove south to reach the Southwest.

Capitalize common organizational terms (such as advertising department and finance committee) only when they are the actual names of the units in the writer’s own organization and when they are preceded by the word the. The report from the Advertising Department is due today. But: Our advertising department will submit its report today.

RULE 43 > = course (L. 111)

Capitalize the names of specific course titles but not the names of subjects or areas of study. I have enrolled in Accounting 201 and will also take a marketing course.

-NUMBEREXPRESSION RULE 44 > # general

(L. 41)

.eferance Manual

in general, spell out numbers numbers above ten.

zero through

ten, and use figures for

We rented two movies for tonight. The decision was reached after 27 precincts sent in their results.

RULE 45 # figure

(L. 41)

Use figures for Q Dates. (Use st, d, or th only if the day comes before the month.)

The tax report is due on April 15 (not April 15")

We will drive to the camp on the 23d (or 23rd or 23”) of May. Q All numbers if two or more related numbers both above and below ten are used in the same sentence.

Mr. Carter sent in 7 receipts, and Ms. Cantrell sent in 22. But: The 13 accountants owned three computers each.

OC Measurements (time, money, distance, weight, and percent). The $500 statue we delivered at 7 a.m. weighed 6 pounds.

QO) Mixed numbers. Our sales are up 9% (or 9 1/2) percent over last year. RULE 46 # word

(L. 57)

Spell out Q A number used as the first word of a sentence. Seventy-five people attended the conference in San Diego. QO The shorter of two adjacent numbers. We have ordered 3 two-pound cakes and one 5-pound cake for the reception. Q The words million and billion in even amounts (do not use decimals with even amounts). Not: A $5.00 ticket can win $28,000,000 in this month’s lottery.

But: A $5 ticket can win $28 million in this month’s lottery. Q) Fractions.

Almost one-half of the audience responded to the question. Note: When fractions and the numbers twenty-one through ninety-nine are spelled out, they should be hyphenated. ABBREVIATIONS RULE 47 abbreviate none

(L. 67)

RULE 48 abbreviate measure

(L. 87)

RULE 49 abbreviate lowercase

(L. 87)

RULE 50 abbreviate =

(L. 87)

In general business writing, do not abbreviate common

words (such as

dept. or pkg.), compass points, units of measure, or the names of months, days of the week, cities, or states (except in addresses). Almost one-half of the audience indicated they were at least 5 feet. 8 inches tall. Note: Do not insert a comma between the parts of a single measurement.

In technical writing, on forms, and in tables, abbreviate units of measure when they occur frequently. Do not use periods. 14 oz

5 ft 10 in

2 yrs 10 mo

50 mph

In most lowercase abbreviations made up of single initials, use a period after each initial but no internal spaces. D Wlesemal.c: liens mph Exceptions:

e.g. mpg

e.0.m. wpm

In most all-capital abbreviations made up of single initials, do not use periods or internal spaces. OSHA

PBS

NBEA

WWW

VCR

MBA

Exceptions:

U.S.A.

A.A.

B.S.

Pi:Dn

P.O”

GBK

A:

Reference Manual

_R-22

ble

ne

Occupations in this cluster involve supplying services to the public. Jobs center around such areas as city and town services, protective services, the armed

services, postal services, public utilities, education, and social services. Schoolteachers, members of the armed services, firefighters, police officers, school counselors, and social workers are all examples of

public service positions. City and town administrators must be well organized and work well with people. Protective

service employees need to be physically fit, must have a sense of fairness and honesty, and are obligated to use good judgment. Educational professionals must want to motivate people, be able to establish and maintain good relationships, and think creatively. Social workers should demonstrate a basic concern for others, be objective, and work well with people. The keyboard is undoubtedly a useful tool for anyone working in public services—an arena abounding with employment opportunities.

Objectives KEYBOARDING

DOCUMENT PROCESSING

WORD PROCESSING

495

silRetinement.

Lessons 127-125

Reports and Tables Goals © Improve speed and accuracy

e Format various reports and tables with a variety of features

A. Type 2 times.

WARM

yet egin each day with least 15 minutes of

at

1 2 3

UP

Buz was quite pleased with his travel plans. The trip to Mexico City was on; Flight #634 on May 21.: The return is set for June 5 on Flight #178. The plane ticket cost $790.

complete as many documents as you can.

B. Take three 12-second timed writings on each line. The scale below the

,

Q

;

lastline shows your wpm

Because he was very lazy, Jack paid for six games and quit.

speed for a 12-second timed writing. dense

David quickly put the frozen jars away in small gray boxes. : . ; Two sax players in the jazz band gave a quick demo for Tom. Max quickly amazed Joan Bishop with five magic card tricks. PW

Ook TP

Se

Oe

Oa

hh

SOU

waa

AI

aa

aS

ae ea Raia: a6 G

PRETEST Take a 1-minute timed

writing. Review your

speed and errors.

As quickly as Liz raked the leaves,

the wind blew them

back on the lawn. She fantasized about a giant vacuum that just quietly plucks up extra junk and fills bags and boxes. She was hoping to clean the whole yard by the late morning. PU

Ot

PAR

ag DT

OR

SOM

eS Ee

WA

SSS

ekIC

STiStCrES(UL OTNa SEs STINE)

PRACTICE Speed Emphasis:

If d Pe ease ant eaa Pretest, type each

individual line 2 times. Accuracy Emphasis:

Ifyou made 2or more

errors, type each group of lines (as though it were a paragraph) 2 times.

3

UNIT 25

:

_ 12

:

es

A Amy Alex anew save cake alack badge afraid fearful Alaska

is

B Bea Bill bird abet base brake about aboard cobbler Brazil ; : : : C Cal Carl city acid crow click acute accrue lacking Canada 14 15 D Dot Dale dice edge daze drape adorn padded bedtime Denver be if go oh

Lessons 121-125

eve ease greed enrage excerpt eclipse England fry fame hefty fluffy fearful fanfare Florida gag gang rigid groggy lodging garbage Georgia hot hush bunch hither

hatchet

haughty Houston

ii 2 36

MRMm

rmoa

rm oS

£

Ivan ire Joe Jodi jam Kim Kurt keg oe Lois lay May Ned Ola EC ee Pam

Marty Nancy Oscar Paula

Quent Ralph Sandy ce) Om ACA Trent

lie jab ark ale

mine noun onto pulp

quip rest sues tint

aqua tray sash that

into jury kilt lack

mimic ninth spoon primp quote arrow asset tempt

inset joker knock allot

niacin jacket kicked lively

lithium perjury bracket gallery

hammer banner potion appeal

emblem animal noodle proper

member summary Montana notion enliven Norfolk option opinion Oakland pauper peppery Prussia

equip razor spots start

Ursula ugly pouch nurse Violet vast cover serve Warren ward owner threw G Sa x Xerxes axle oxide maxim

quill conquer rural rustler issue success otter emotion

uncut trust valve avert await swarm excel vixen

unique lively coward flaxen

Yancy yak dye yelp yoga pray yummy trying Ziska zip zoo zero daze lazy ozone buzzer

implied enjoyed package fulfill.

Ithaca Jasper Kansas London

tranquil occurred scissors attitude

Quincy Rwanda Sweden Toledo

bureau voting window excite

Uruguay Venezia Wyoming Xanthus

skyway Yokosuka snazzy Zanzibar

POSTTEST Repeat the Pretest timed writing and compare performance.

F. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

Taking care of older persons is not a new trend. It is an issue that has long been dealt with by spouses and adult

:

_ 40

43 "| 44

children.

What has changed, however,

companies

that help their

is that there are many 25|

employees with elder

care

issues. 47

Help may come in many ways, ranging from financial aid in the form of special accounts to programs held at the job gite. Some places are even providing direct help to workers 3 by building or sponsoring day care or in-home respite care.

Why are employers

more

interested

in elder

care?

Their

47

rising interest is the result of the coalescence

of several

23}

43

factors--most notably, the aging of our citizens. In recent years, their life expectancy has risen to very high levels.

35}

Another trend is that both men and women are providing ' 51 | 52 | 53

care for parents Employers should are inextricably

as well as participating in the workforce. realize that workers and their dependents intertwined. Everyone must work together.

Pee

ee,

eo

ee

yy

BO

UNIT 25

1

A

Lessons 121-125

1. 23) 5) 47) 3

497

TECHNIQUE PRACTICE: ENTER KEY

G . Type each sentence on a separate line by pressing ENTER after each sentence.

Debit the accounts. Balance your checkbook. Add the assets. Claim the discount. Send the statements. Compute the ratio. Review the accounts receivable. Calculate your inventories. Prepare the statements. Send the catalog. Call the clients.

PRETEST: Number and Symbol Keyboard Review

PRETEST Take a 1-minute timed

writing. Review your

The company paid $400 (25% of the total) for those #73 tiles. Grant & Nease and/or Dixon & Stahl won’t sell 16,819

speed and errors.

leftover "duds." A Dorfe-Morren share is $27 (58% more than two years ago). The firm’s owner/manager sold 39 #46 lamps.

PRACTICE: Numbers

PRACTICE Speed Emphasis: lf you made no more than 1

OF pORO00

error on the Pretest,

type each individual line 2 times. Accuracy Emphasis: lf you made 2 or more errors, type each group of lines (as though it were a paragraph) 2 times.

TC pins 00 pets 00 pals 00 parts 00 pails 00 1padiei ii eisaint lisantsellgapes: ll quipseiiezerosmid JusW2 22202) Setee2Jesi psa Jesinsed ze sul bce 2awal bee? 3.de3 533503) dOts oo edamseoljwecoces{melvecmas carts 335) 4 fr4 444 4 fads 44 figs 44 rims 44 roads 44 vases 44

plans zones 2ewacts COlLS volts

fi) poet 5 Ince jy6 666 66 jabs ju7 777 7 jars ki8 888 88 kegs (Gail lo9 feny SS) (eo) We} 999 99 lads

vecLs nests notes knots lists

ope 66 77 88 99

Lancm jugs jets kits lids

ota Lem mG CSm ey Ines 66 yaks 66 yards 66 masts 77 ukes 77 units 77 males 88 imps 88 ideas 88 kilts 99 oars 99 ovens 99 lumps

sa 66 77 88 99

PRACTICE: Symbols & toh 28% 37% 49% 10k 65% [oie Ole So

Al

iee6 11 Owen es Or

S £48" $275S$89.S714S 105520655362a 562S OMo dl malldmore oer ces # d3# #45 #70 #46 #50 #54 #160 and 14# 74# 80# 51# and 475#

& j7& 39 & 34 & 481 & 104 & Harris () 19( ;0) (fruit) (3%) (soldiers)

& Parks, Garcia & Miller (638) ($579) and (women)

aX Ge

e

POSTTEST: Number and Symbol Keyboard Review

L.

PACED PRACTICE

POSTTEST Repeat the Pretest timed writing and compare performance.

Turn to page SB-14 and follow the directions for this activity.

498

1) Pr UINIOS

Lessons 121-125

M. Take two 5-minute timed writings. Review your speed and errors. Goal: At least

50wpm/5'/5e

2S

|

87 88

Many people are very easily distracted by the office noises around them. Keyboards tapping, telephones ringing, office machines thumping, air circulation fans blowing, and loud voices can all interfere with work that we want to do. Employees realize they were hired to perform certain tasks as part of their jobs within the workday. They also realize that distractions interfere with the amount of work they can do and reduce their ability to perform their job. The first step in limiting distractions is to examine your workplace and find out the trouble spots that can be fixed. Equipment noises can often be reduced with proper maintenance, and the plant manager might be able to offer

11 2 2s 47 58° 70 82 © 93 iu) 115 27 38

s9

other advice to help minimize loud or distracting sounds.

50

For example, a noisy phone ring can be controlled by simply adjusting the volume control on the phone. Workers can also be asked to lower their voices when talking to others. Other noises and voices can be reduced by installing padded dividers or by laying carpet in areas that presently are covered by wood flooring or tile. Sound curtains are very effective in reducing noise, and they can be installed in almost any kind of building layout. Finally, doors can be installed to provide a quiet zone. al Sch ed aes a PO

10 174 185 ise 208 219 221 23 250

78 79

90 9 92 93 o4 95 96 97 / 98

The documents to be prepared in this unit provide a review of the previously learned formatting principles for various reports and tables. You will review formats for academic reports with side and paragraph headings, headers and footers, endnotes,

lists, long quotations, and bibliographies; boxed tables with braced headings and

footnotes; itineraries; press releases; and minutes of a meeting. Use the Reference Manual at the front of this textbook to review these formats before you begin working on the documents. Refer to the Reference Manual as needed when you prepare each document.

UNIT 25

Lessons 121-125

499

BETTER TRAINING ON EQUIPMENT

Report 25-108”

Tena Harrington Corporate Training Director How can we do a better job of training our employees on new equipment so that less time is spent attempting to decipher the owner’s manual? One way is to use the services of equipment manufacturers. Koontz! believes that comprehensive training from equipment manufacturers should be a matter of course for companies such as ours.

Multipage Academic Report

Go To

)

Word Processing Manual

L. 21-24: All L. 23: Bold L. 26: Alignment and

If Koontz is correct, what steps should we now take to ensure that we,

too, avail ourselves of this training? STEPS TO BETTER TRAINING Koontz? indicates that as a purchaser and user of equipment, we can take three steps that will lead us to getting the most equipment-specific training. They are as follows: 1. Setting clear goals for what the training is to accomplish. 2. Assessing the skills of current employees who will be taught new skills or updated on current skills. 3. Making training needs known to the equipment manufacturers.

Font Size

L. 27: Page Numbering and Page Break L. 28: Bulleted and Numbered Lists L. 29: Line Spacing L. 35: Italics L. 41: Footnotes

Raterts

Reference Manual

We have, for a number of years, implemented the first two steps, but we

have not usually undertaken the third step. There are questions that need to be answered by our units before we implement the third step. QUESTIONS CONCERNING TRAINING BY EQUIPMENT MANUFACTURERS Since the partnership between the selling of equipment and the offering of training is increasing,° it is imperative that we train our employees. Pertinent Questions. What costs, if any, will we be asked to absorb? Will the training occur at our office or will our employees be asked to travel, and at whose expense? How many employees can be in any one training session? May we consider, as other firms are, the use of selfdirected teams? Self-Directed Teams. A self-directed team is a small group of employees responsible for an entire work process or segment. This concept could prove very valuable for us, as a whole unit would be learning the new equipment rather than one or two employees at a time. If we undertook the self-directed team approach, we might be able to save money as well as employee time away from the job.

R-8C and R-8D: Academic Report

Number pages in the top right corner including page 1. Reports 1-107 appear in

Lessons 1-120. Format a header for each page entitled Rough Draft (September 19, 20--) and a footer Checked by:. Indent the numbered list so that it begins at the same point of indention as the paragraphs.

‘Anthony Koontz, “Three Steps to Better Equipment Training,” Training in the Workplace, Vol. 2, No. 5, July 2004, p. 21. “Ibid. 3“All in the Family,” Technical Training Home Page, December 8, 2003, (August 8, 2004).

~ 500

UNIT 25

Fa

Lessons 121-125

Report 25-1 og” Multipage Academic Report

Go To )

Word Processing Manual

L. 30: Double Indent

Open the file for Report 25-108, and save it asReport 25-109, Then make these changes starting on page 2. ince the partnership between the selling of equipment and the offering look for assistance from our manufacturers to helo

of training is increasing,® it is imperative that we,train our employees. ;

Pertinent Questions. What costs, if any, will we be asked to absorb? ra em ;

Will the training occur at our-effice-or will our employees be asked to elsewhere

accommodated

travel, and at whose expense? How many employees can be,in any-eneg are

.

Ou

in

raining

:

E

have

training session? May we consider, as other firms are; the use of selfneteras

Reference Manual

directed teams?

a

S

os

are

Teams.Ss A self-di directed team,'s-€,'s-@ small athIf-Directed Dires tec)Nea small group, of

R-8B: Business Report

employees,responsible for an entire work proce > OF Scoiien

Revise Report 25-108,

concept could prove very valuable for us, as a,whele unit would be

making the necessary changes.

learning the new equipment ratherthan-ene-ortwe-employees at-a time. If

This the same

use

wetineerteet theself-directed team approach, we might be able to save Type the quotation at the bottom of the rough-draft portion as the first sentence of the report. Remember to resave the file when your document is completed.

Table 25-56 Four-Column Boxed Table

uc

money as well as,employee time away from the job.

report, and insertthenew.footnote. A recent survey by Packer Research in Atlanta indicates that 41 percent

of all organizations in the United States with 100 or more employees provide some form of computer-based training. The training was

performed by staff members and consultants.' Word GoTo 9 Processing Manual

'Albert D. Springer, “Corporate Training Today,” Industrial Training, Vol. 6, No. 8, August 2004, p. 56.

L. 36: Table—Create and AutoFit to Contents

L. 37: Table—Merge Cells L. 38: Center a Table Horizontally and Center Page L. 39: Table—Align Text

ADVERTISING EXPENDITURES January Through June

in Columns

|

Newspaper ($)

Radio ($)

Center the table horizontally and vertically.

2,348

1,685

Read through the entire copy before typing the

DL

1,050

P2355

6,501

Rotarts

Reference Manual

R-13A: Boxed Table R-13D: Tables and Special Features

Tables 1-55 appear in Lessons 1-120.

table. Check the total amounts for each column.

Month

Magazine ($)

Media Type

January

February March

UNIT 25

Lessons 121-125

501

DECISION-MAKING MAKING aiatrociecnme

Report,

25-110

An employee, lecaigless of his or her position, who

Multipage Academic Report

Patents

am

paramount

make decisions pased-_upor problem-solving abilities is of,importance in

the office today. Wade and Smith indicate that decision making 1S4 matter of course in an office.

Reference Manual

“

[here are minor and major decisions made b¥ each,day. Such decisions

involve

R-9B: Bibliography

elevator

-are which-evatuater to take to the office and

Coane ree system

would best meet the needs of the firm. Read the rough-draft copy before formatting the report. Make any notes necessary to format the report.

Purpose

port.

rev eal

employees the

“The purpose of this paper is toshow-to office werkers-steps in problem solving. Scope

The bibliography is page 3.

five

Number the pages except for page 1.

This report will be limited to feu*e common

steps in problem/solving.

STEPS IN PROBLEM SOLVING Conover, Gordon, and Ramsetter suggestee that the problem-solving sequence involes five steps: de Defining the challenge. The problem must be clearly defined.

Za Search?For alternatives. Allalternative, should be identified. oFWeighfing alternatives. Each aternerte must be carefully weighed and considered as a solution. 4. Making the selection. Which alternative is best? 5. Evaluating the outcomes. Was the problem solved? OO ae PROBLEM- SOLVING SKILLS Whose réponsibility is it to assist individuals in SEeee

problem-

solving skills? Lamson indicates that our educatiorusystem is inefficient because it is too general. If our schools are nogt assisting in the acquisifi° of these skills, then where will employees acquire them?

Conclusion Problem-solving skills are a necessity in today’s business world;

therefore, businesses mustyassist in the acquisition of these skills. take stepsto

—»> Leyn raw page

BIBLIOGRAPHY

Conover, Hobart H., Sanford D. Gordon, and Vera Ramsetter, Business Dynamics, 2d ed., Glencoe/McGraw-Hill, Mission Hills, Calif., 2004,

Deore Lamson, Charles, “Education Today,” Business Training, Vol. 28, No. s

March 2002. Wade, John,and Larry Smith, Office Systems, 3d ed., Johnson Press, Boston, 2003, p. 230.

coer

tst:Ct«=té

NTIS

|

Lessons 121-125

Table, |

VOLUME OF SALES BY CITY POPULATION

25-57 Boxed Table

City

|Chicago Rafareh

Reference Manual

R-8B: Report in Business Style R-13A: Boxed Table, Table Note

Cleveland

Population

Stores

2,886,251

1

467,851 aa

Detroit Cumming

925,051 725,228

Indianapolis

Volume of Sales ($)

10,345,451 9,461,437

lo»

10 4

4,670,820 9,861,278)

Milwaukee

783,612 590,895

5,789,340

Minneapolis

1, 03)

3,560,896

Pittsburgh

321,898

6,450,899

PSowree: "Population of U.S. Cities (2002)," The World Almanac and Book of Facts, Workd Almanac Books, New York, 2004, p. 376.

LEX

: DAYTON STORE VISIT

Report, 25-111

{2p.

Itinerary

Itinerary for Melba Lazarus

September 15, 20--

Indent the descriptions 0.5 inch.

8:15-9:00 Breaktastiearnevin

seerreinmn

ae mete. rete.

ey

th

scene yee sy 4 Knapp’s Restaurant

Have breakfast with Alexis Smith, store manager.

ie

9:15-11:30 BOUTS LOLCarm rea ieee enneames ere ty celmere ed reeea, Mulbury Avenue Store Alexis Smith will conduct a tour of all departments. ay

12:00-1:30 PUG en nennNnE EEE Met retire et tee cits Strate ene vfs = ea Radisson Hotel Attend the Economic Club of Dayton’s weekly luncheon with Ms. Smith. 1:45-3:00 MURS RUE sole RL LA) See ee ee a ee ae eee Executive Offices Louise Fass, anchorwoman for WTPK, will conduct an interview about the store’s success in Dayton.

4:30-6:30 BECCOLONMENCT IN EMME Rete Maem eye nes rnts nr sio ah Bint» lek2a ka evsCafeteria Attend a reception in your honor by all employees of the Dayton store.

UNIT 25

Lessons 121-125

503

From Byron Kirkland

Report 25-112"

International Office Supplies

Press Release

4508 Broadway

New York, NY 10040

Begin the press release 1 inch from the top of the

Telephone: 212-555-8821

page. Double-space the entire

50TH ANNUAL OFFICE SUPPLIES SHOW

report. mo

th

A

The 50,Annual Office Supplies Show will held at the Javits center Convention,for one week beginning vena: Over 500 manufacturers and

Press ENTER 2 times

between paragraphs.

suppliers “will be presenting their latest office equipment and supplies. 7

4Ms-Sally Churchill, President of the International Office Suppliers Association, states that this year the association is celebrating its 50th anniversary;

-atlastunderenerootforeveryone--

of the association Members, will have hands-on demonstrations on various desktop and

notebook

4aptep computers. Apex Computer Company will be introducing its latest

firms marketing

“Ww

personal computer, the x-15. All-suppters-efthe-various computer soft, .war& and supplies will have booths adjacent to the computer areas demonstration-beeths.

outstanding to be Some of the ,sessions,held throughout the week will be concerned with the computer and the workforce, ergonomics and the computer

workforce, and skills needed fror-al employes Me Jason Babcock, president of Wilson Computers, will deliver the opening address,and Dorothy Selinger, president of Moskovis Computers, will present the on

annual award’s address. 4

504

UNIT 25

Hee

a

Lessons 121-125

=

Report, 29-113

ERGONOMICS COMMITTEE Minutes of the Meeting

Minutes of a Meeting

August 10, 20-Rotary

Reference Manual

ATTENDANCE

R-11B: Minutes of a Meeting

The Ergonomics Committee met on August 10, 20--, in the conference room. The members present were Alexandra Collins, Michael Davenport, Frances

Hartland, Susan Lowe, and Huang Zhi-Heng. Alexandra Collins, chairperson, called the meeting to order at 9:30 a.m.

Type the title in 14-point font and bold. Type the side headings in all-caps and bold.

OLD BUSINESS

The members of the committee reviewed the proposal for a new lighting system for all floors. They agreed to continue to work with John Lipson of General Lighting, Inc., on selecting the proper lighting system. Michael Davenport will secure further data on the effectiveness of either indirect or semi-indirect lighting for the computer work areas.

NEW BUSINESS

The committee reviewed a request from the Business Department for the purchase of new floor coverings. The department requested that provisions be made to prevent the electrostatic charges that carpeting creates from interfering with any sensitive equipment. The committee asked Huang Zhi-Heng to investigate where such carpeting could be purchased in the metropolitan area.

Format the minutes as a two-column, six-row open

table. Adjust column widths as needed.

A request from the Sales Department for six new computer desks was sent back to the department for more justification.

ADJOURNMENT

The meeting was adjourned at 11:30 a.m. The next meeting has been scheduled for September 15 in the conference

room.

Respectfully submitted,

Susan Lowe, Secretary

UNIT 25

Lessons 121-125

505

Table

ALBERT DALTON, INC. A Comparison of 20-- and 20-- Sales

25-58” | Boxed Table Type the appropriate years in the subtitle (last year and this year).

Eastern Region

Manager | This Year ($) | Last Year ($) | % Increase

Connecticut

H. Brown

Delaware

Maryland

1,234,678

1,109,345

11.30

ease

238,190

218,000

9.26

SeZ iu

471,324

410,134

14.92

2,594,563

PIES6

BONS

5.45

7m G.

IRCA

aa

K. Lewis

3,391,010

New Hampshire | R. Robin

NS Gr325

150,632

30.33

1,364,978

1,277,645

6.84

4,683,911

4,372,843

Massachusetts

New Jersey

New York Pennsylvania Vermont

Virginia

|TOTALS

Boxed Table

Total pace and Percent Increase

State

Maine

Table 25-59”|

Ee

| J. Smith

UsGee siI. Frank

2,561,210

BE Gomez

H. Lucas

361,421

347,310

PSS7332

1,704,231

19,520,284

17,961,698

Open the file for Table 25-58 and save it as Table 25-59. Then, reformat the table making the following changes: 1. Add an asterisk after the last word in the subtitle to indicate a footnote reference.

2. Delete the braced headings “Eastern Region” and “Total Sales and Percent Increase.”

UNIT 25

Lessons 121-125

La

8.68|

3. Add the following footnote as the last row of the table: *This year’s sales increased 8.68 percent over last year’s sales. 4. Save the file again after you have made the changes to the table.

Skill Refinement

OL a PA)

‘

Correspondence Re

10)

ew

Goals e Improve speed and accuracy e Format letters and memos with a variety of features

A. Type 2 times.

Begin each day with at least 15 minutes of skillbuilding. Then, complete as many documents as you can.

WARMUP Sales by three travel agencies (Quill & Jebson, Keef & 11 and Bates & Virgil) exceeded all prior amounts. Total 2

Zane,

sales recorded were $1,924,565; ee

se

ae

ee

co

AO

$1,240,830;

eee

eS Se

and $1,970,000. Omer eC. Rte tie

35

rele

PRETEST Take a 1-minute timed

writing. Review your speed and errors.

Della Kily will return to Detroit because she believes her salary will increase. She will share an apartment with Joanne

to

because epee PRACTICE Speed Emphasis: If you made no more than 1 error on the Pretest, type each individual line 2 times. Accuracy Emphasis: If you made 2 or more errors, type each group of lines (as though it were a paragraph) 2 times.

Ah

save

of the 2

slid

on rent.

However,

intense

complaints

|

4

|

5

|

6

the

rental

fee was

of the outraged

|

|

8

|

9

|

10

lowered

dwellers. |

11

|

12

retake income

reform indent belong become decide defend

remake insole before design

revamp return rewrite reactive intact intone invalid indebted bemuse betray betroth befuddle detain devise depress deformed

likely calmly farmed patent cereal

gamely melted invent bridal

hardly played recant fungal

handed relent mental

kindly traded cement normal

clearly directly reached shielded figment poignant literal informal

POSTTEST Repeat the Pretest timed writing and compare performance.

UNIT 26

Lessons 126-130

507

F. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to

in our country

The pattern of employment Companies

some major changes. permanent

the next, more difficult

people

high-powered

paragraph.

are slowly paring down their

and are using temporaries

This trend promotes in the workforce:

what

and other

of managers

group

to just a core

staffs

is undergoing

!

is called

for the rest.

Te

co

effect

an acordion

the ability to expand and contract

time? and the balance

23 o 35 7. 11

a

as the 3. cee This

35 ie

sheets dictate. Havethisbit—-cf,

o

primary

in the competative

flexibility will be a key ingredient fights to come.

will

.

the

25

All of these changes wottd make it tough for att unions2 0 3%| to stay afloat. They do not possess satisfact¢ry procedures

26

for organizing

27

social

L 24

e

neds

employes.

:

agencP\if providing help for members

Such services aslelder for\child)care,

28

e

o 29 managment,

eS

could

and even health

47

in to

Unions can try to change

out side of work. 11]

counseling,

debt

S)

at

care maybe of great asistance $

these bentits. Unions may find their niche by filling this gap.

ian

33

38

2

UNIT 26

dificult to offer

31

H. Type each line 2 times, inserting the necessary capitalization.

58

and more

as employers

Tm SI G. Type each line 2 times. Try not to slow down for the capital letters.

find it more

30

Ve

ron

Fad

Wi eae

SU

Malic lS

HS)

Pct

and David went to London on Tuesday,

ltgret abet alle

August 24.

The Atlanta Falcons were playing the New York Giants today. Karl took Flight 53 for Dallas and Fort Worth on August 31. Tim Bell’s new address is 18 Reston Road in Preston, Idaho.

Lee and john went to cape cod, massachusetts, on october 8. President lyndon b. johnson was born near stonewall, texas. The cities of ogden, salt lake city, and provo are in utah. One campus of the university of wisconsin is in eau claire. Many visitors go to zion national park in springdale, utah.

Lessons 126-130

23 35 47

11

|. Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

The firm sent 18,534 statements in 2002 and 19,678 in 2003. Invoice 346 for $1,825.50 was sent to 197 Hamburg Turnpike. Our plane leaves from Gate 19 or 20 at either 7:53 or 8:46. Merle was paid $609 on November 13 and $584 on November 27. SO

J. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

ei Se

TOTS

eM

ss

AD

rasta

TSG

(Raa

w TRG

For many people, the rite of passage after the college years is taking a vacation: hiking cross-country, traveling overseas, or spending a few weeks relaxing by the mountains or shore. These scenes certainly paint a relaxing picture. However, there is predictable: whether or You must learn whom to are taken in the United

one aspect of traveling not to leave a tip for tip, how much, and when. States, expect to leave

that is not the servers. When trips a gratuity.

Outside the United States, a similar tip is given, but check the bill, especially when paying by American Express, Visa, or MasterCard. In some places, for example, a service fee may have been added to the bill without your knowledge.

K. Type each line 2 times, using the Caps Lock key.

Feeling broke? Try visiting Iceland, Sweden, Denmark, Norway, or Finland, where tipping is not fostered. Tipping in New Zealand or Australia is done only by foreigners, and it is confined to traditional inns called ryokans in Japan. eee

eee

He observed Was there a Did the WANT ENTRANCE and

al

ih,

eo

Bee

8

the YIELD and CAUTION signs on the way to work. sign FOR RENT or FOR SALE in front of his home? AD section of the BOSTON NEWS help him at all? EXIT signs were to be placed at various doors.

UNIT 26

Lessons 126-130

509

M. Take two 5-minute

fi

2

timed writings. Review your speed and errors. Goal: 51wpm/5'/5e

ae

Have you ever tried to accomplish a task only to find that you just could not concentrate? Many factors in your work environment directly affect your body and your ability to focus on your tasks. When you can focus your attention on concentrating on your job duties, there is a good chance that you are operating at your maximum. Experts agree that the largest amount of information you receive from your environment is gathered through your eyes. Therefore, you must consider proper lighting to be a high priority among the factors that contribute to a good work environment. Inadequate lighting causes the eyes to experience difficulty in focusing, and it also contributes to the brain needing more time to decipher the appropriate information. The extra effort causes fatigue and eyestrain. 159 You may find concentrating on your work to be difficult and 177 tiring as the day goes on. Lighting in the room should not be so intense that you 18) 199| must squint to see. The cumulative effects of continually 211) lights bright avoid to shifting your body, neck, and head or

reflections

can

cause

enough

stress

or

strain

to produce 223|

or aggravate other symptoms such as neck pain, back pain, muscle tension, and fatigue. Buying a lighting system that is adequate will help you to work with zeal. |

|

|

|

The documents to be prepared in this unit provide a review of the previously learned formatting principles for letters and memos. You will review formats for business letters and personal-business letters, letter styles and punctuation styles, special letterheads (half-size and executive-size stationery, deep letterhead, and left-weighted stationery), copy notations, postscripts,

“UNIT 26

Lessons 126-130

|

|

fs Bo

TOs

peat

235| 26/ 255 |

12

military-style dates, foreign addresses, memo formats, placement of tables within letters and memos, and multipage letters. Use the Reference Manual at the front of this textbook to review these formats before you begin working on the documents. Refer to the Reference Manual as needed when you prepare each document.

Correspondence 26-103 Business Letter

in Block Style

Ratenth

Reference Manual

R-3A: Business Letter

Correspondence 1-102 appeared in Lessons

1-120.

September 25, 20-- | Mr. Hector Aviles | Purchasing Agent | Logan & Smith, Inc. | 825 Lake Drive | Baltimore, MD 21217-3815 | Dear Mr. Aviles: q]Thank you for your recent order for office supplies. We have a question about an item listed on Purchase Order 3478, dated September 18, 20--.

§]The purchase order listed one numbering machine (Style E, 6 wheels) Catalog No. R1-NMSP, but Catalog No. R1-NMSP is for a striking pad. Did you want to order a numbering machine or a striking pad? Enclosed is a copy of the page from our Fall 20-- catalog on which the items are listed. Our Style E, 6-wheel numbering machine offers you a choice of four movements: consecutive, duplicate, triplicate, and repeat; however, you may request special additional movements. 4|Please let us know which item you wish to purchase so that we can make our shipment to you on time.

{Sincerely yours, | Mary Beth Wilkinson | urs | Enclosure | PS: Just call me to let me know the correct item.

Correspondence 26-104

May 4, 20-- | Mr. Wilbur L. Brown |Story Oldsmobile | 3850 Memorial Drive

Business Letter in

{Would you be willing to be the chairperson of the local United Fund Drive? q|As we have in the past, we are again looking to leaders such as you to provide the leadership for this important task. Your name was submitted to us as one who is well known throughout the area. Please consider this position as one of the most eminent roles you have been asked to assume. We hope your answer will be yes. Please call me at 555-3200 during working hours or at 555-3454 after 5 p.m. with your answer.

Modified-Block Style Word Processing Manual

Go To

L. 50: Ruler Tabs and Tab Sets

Paraien

Reference Manual

| Decatur, GA 30032 | Dear Mr. Brown |Subject: United Fund Drive |

(Sincerely yours | Leland Garner | urs | c: United Fund Drive Committee

R-3B: Business Letter in

Modified-Block Style

October 17, 20-- | Ms. Louise Santiago | Dart Container Corporation | Correspondence 26-105 Personal-Business Letter in Modified-

Block Style

633 South Caron Street |Tulsa, OK 74119-2419 | Dear Ms. Santiago: qMy enclosed resume details my qualifications for the accounting position that you listed in today’s Tulsa State Journal. Please consider me a candidate for this position. {Since graduating from college, | have been employed for three years as a CPA at Jones, Smith, and Brown Associates. My position includes the

amet

Reference Manual

R-3D: Personal-Business Letter

auditing of accounts for many local clients. Currently, | am seeking a salary of $41,000. However, | am willing to negotiate this amount. ql am eager to meet you and to have the opportunity for an interview for the accounting position. You may call me at 555-6578 during working hours or at 555-7821 after 5 p.m.

{Sincerely yours, | Bruce Coleman | 1425 South Carson |Tulsa, OK |

74105 | Enclosure UNIT 26

Lessons 126-130

511

Correspondence, | 26-106 Memo

Refer to

MEMO TO:

Lafry Bean, Sales Manager

FROM:

Nellson L. Wilson, Vice President

DATE:

February 21, 20--

RE:

Brochure Copy

Reference Manual

R-4D: Memo R-14C: Proofreaders’ Marks

| think that we should use Pre

followin ierececenni on on the first page of our

Tea

bofichure. It really sumpts up what we have to offer.

Read through the entire copy of Correspondence 26-04 before beginning

[_ Worldwide Resort is located just ten miles north of beautiful Ocean

to type.

City, Maryland. With a growing list of accolads, it may,sogn be found

in the dictionary next to the word best. The Mobil Travel,honors the

In memos, the word /n Re:

and Re: may be used in place of the guide word

resort with a five-star rating.

Subject:.

What do you think of these rotes for the summer season? Please let me know if you think they should be higher. Attached isa brochure

After you type the copy for the table, remove the table borders.

of one of our competitors, listing its Summer rates.

NIGHTLY ROOM RATES April 16, 20--, Through October 14, 20-Resort/Hotel i

Tower

|Shores Seaside

Suite/Room

Rate

1 Bedroom

$150

| Studio dimes Be

190 CoU Suite

250

2-Bedroom Suite

200

|Golfside (Lower) | 2-Bedroom Suite

1S

Golfside (Upper)

Hotel

urs Attachment

| Lessons 126-130

a

| Bedroom

2D

Correspondence 26-107 Personal-Business Letter in Block Style

November 9, 20-Mas. Beth Rutter 3. W. Knapps, Fne. 105 West Main Street South Bend, IN 46601-1360 Dear Ma. Rutter:

Last week 3 purchased a green pullover sweater at your mall store. The sweater wat on sale for $48.50. The sweater is unraveling in the back. 3 have worn the sweater only

once, underneath a jacket. How do. 3 replace the sweater? 9 have the sales stip and all ofthe tags from the sweater. May Fgo. to. your downtown store, or do I have to ga.ta the mall? 3 am within

walking distance of the downtown store. Please let me Know. this week to. $ can replace the sweater. My

telephone number th 555-7279.

Sincerely, Sohn Burns 331 West Wayne Street

South Bend, 9N 46601

Correspondence 26-108 Memo Save the file as Correspondence 26-108.

Open the file for Correspondence 26-106 and make the following changes: 1. Move the first paragraph and the display paragraph to the end of the memo. 2. Delete the word “Hotel” from Row 2.

4. In the last sentence of the summer rates paragraph, delete “of one of our competitors” and insert from Sea and Golf Resorts. 5 . Add a new last paragraph:

Also delete the diagonal after the word

May

“Resort.”

two days.

3. Replace the last row of the table with the following: Cottage, 2 Bedrooms, $290.

I have

UNIT 26

your

response

Lessons 126-130

in

513

Correspondence, 26-109 Memo

Refer to

Reference Manual

R-3B: Business Letter in

Modified Block Style, Multiline List

Along with your reference initials, type a file name under which the memo would be stored (for

example: ODONNELL.urs).

MEMO TO: Jill O’Donnell, Customer Service FROM: Glenn Omura, Accounting DATE: October 1, 20--

RE:

Lapsed Maintenance Agreements on Appliances

Notify the following four individuals that their maintenance contracts have lapsed. The termination date of the current contract, amount due for uninterrupted service, and years of service are listed after each individual’s name and address. e

Mr. Charles E. Parks, 1437 Bannock Avenue, Denver, CO 80202, October

e

15, 20--, $125, four years. Mrs. Alice Colson, 200 East 14 Avenue, Denver, CO 80203, October 17, 20--, $95, ten years.

e

Ms. Brenda Parker, 1730 South Colorado Boulevard, Denver, CO 80222, October 17, 20--, $145, five years.

e

Miss Kathy Paradise, 480 South Marion Parkway, Denver, CO 80209,

October 20, 20--, $98, one year. Please indicate to these customers that if they renew their contracts now, there will be no interruption in the service we provide. | think that you should indicate how much we value them as customers. This may be just a small courtesy, but | do believe it will enhance public relations for us.

(FILE NAME.urs) Correspondence, | 26-110 Business Letter

in Block Style on Half-Page Stationery

April 18, 20-- | Ms. Anne Olmsted | 562 Congress Street | Portland, ME 04101 | Dear Ms. Olmsted {| Thank you for your recent note concerning parking at our theater when there are special events. {| We, too, are aware of the limited parking. Presently we are negotiating with the owners of the vacant lot across the street, and we believe that by

Go To

Word Processing Manual

L. 86: Paper Size

Sarma

next fall we will have additional parking. 4] In the meantime, we are providing a rapid-shuttle bus service from a lot south of the theater. A pass is enclosed.

{| Sincerely yours | Lewis Hamlin, Manager | urs | Enclosure

Reference Manual

R-4B: Business Letter on

Half-Page Stationery

Change the paper size to a custom size of 5.5 X 8.5 inches.

Change the side margins to 0.75 inch.

UNIT 26

Lessons 126-130

Correspondence, | Open the file for Correspondence 26-110 and make the following changes: 26-111 Business Letter in Block Style on Executive Stationery

Referee

Reference Manual

1. Send the letter to

Mr. Brad Paddock 203 Brackett Street Portland, ME 04102 2. Delete the last sentence of the second

paragraph and add:

We are sorry for the damage to your right-rear light that occurred when you parked in limited space in our lot last week. Please send me a copy of the repair charges for your light, and we will reimburse you. We hope to have additional parking space next fall.

R-4A: Business Letter on

Executive Stationery

Change the paper size to

executive. Change the side margins to 1 inch. Save the letter as Correspondence 26-111.

Correspondence 26-112 Memo

MEMO TO: FROM: DATE:

Loren Roe Sudy Berry July 1, 20--

RE:

Summer Picnic

3. Change the last paragraph to read: In the meantime, enclosed dismay pass, for our rapid= shuttle service. Present the pass to the driver of any theater bus at the public parking lot two blocks south of the theater. There is ample parking space there, and the buses leave every five minutes. 4. Add the postscript: PS:

Also

enclosed

are

two

complimentary tickets to our next concert. 5. Resave the file before closing it.

The annual summer picnic isscheduled at Porter Park on July 17. Enclosed is a bist of the activities that we plan to. offer. Do. you believe the list is comprehensive enough to. satisfy most employees? Should softball and swimming be added? 3 know. that Porter Park has a number of softhall fields that we could reserue, The swimming pool at the park is small, but it could handle 25 of our groups inaddition to. the regulars at the park.

9 need to.get the list of activities to.the employees by Monday. Please let me have your responses by Friday. Urb Enclosure

UNIT 26

Lessons 126-130

515

Correspondence 26-113" Business Letter in Block Style on DeepLetterhead Stationery Deep letterhead requires a 2.5-inch top margin. Type the date 0.5 inch below the letterhead. Italicize titles of published works. Treat the quotation as a

display paragraph.

May 10, 20-- | Mrs. Jean Harris | 8216 East Vernon | Scottsdale, AZ 85257 | Dear Mrs. Harris: | 4 Thank you for your recent letter in which you extol the service of our restaurant. The letter was so well written and the statements about our staff were so complimentary that we wondered if we could print a portion of your letter in one of our advertisements. May we use the following in the Phoenix Magazine? Your service is one of the best | have experienced in the Valley. The staff has to be the best of any restaurant in the United States because of its tender, loving care for every detail. the hospitality industry know that it is only by providing an in We q outstanding environment and outstanding service and food that we can

succeed. 4] You are always welcome at The Oasis. Please let me know the next time you are to be with us, and | personally will greet you.

4] Sincerely, |Adrian Joyaux | President | urs

Correspondence, 26-114 Business Letter in Block Style on LeftWeighted Stationery

Open the file for Correspondence 26-113, and reformat the letter for left-weighted stationery with open punctuation. Use

Dear Jean as the salutation, and add and The National Restaurant Journal

after “Phoenix Magazine.”

On left-weighted stationery, the printed letterhead is 1.5 inches wide. Set the left margin an additional 0.5 inch to the right of the printed copy. Save this document as Correspondence 26-114.

Correspondence 26-115" Business Letter

in Block Style Type this letter, inserting the appropriate information as indicated by the chevron symbols. The information to be inserted is found in the first item in the bulleted list on Correspondence 26-109.

October 13, 20-- | | | , : 4 The maintenance contract on your Wilcox appliance(s) expired on . If you are to receive uninterrupted maintenance service and/or repair service, you must sign and return the enclosed contract and by November 1. 4 | am sure that you will want to continue the maintenance service and/or repair service that we have offered you over the past . Wilcox Appliances, as you know, provides the quickest and most reliable appliance maintenance and repair service in the Denver area. 4] Enclosed are a contract to continue your maintenance and/or repair service and an addressed envelope in which to return the contract and check. You are one of our most valued customers, and we hope that we will have the opportunity to serve you in the future.

4] Sincerely yours, |WILCOX APPLIANCES | Jill O’Donnell | Customer Service | urs | Enclosures 516

UNIT 26

Lessons 126-130

October | September 29, 20--

Correspondence 26-116 Business Letter in Modified-Block Style Mr. Donald Landis

416 Seneca Street Seattle, WA 98111 Dear Mr. Landis:

§] Thank you for your letter of September 23 in which you inquire about interest rates on a 30-year mortgage for a home.

1 As

Oe requested, we reviewed what local banks and-savings-? are asking as interest on a 30-year mortgage. Their rates are listed below.

INTEREST RATES ON 30-YEAR MORTGAGES Insert 1 blank line before and after the table in the letter.

Align column headings at the left over word columns and at the right over number columns.

nad ruled anda border,

Banks Banc Two First National Olympia Savings Washington Mutual

Adjustable 5 7/8% 5 6/8% 5 7/8% 5 6/8%

Fixed 6 5/8% 6 6/8% 6 7/8% 6 5/8% Pe,

There are Selec however, you should take into consideration any , costs, as they véry BY institution. Sincerely yours,

Sharon Zablotney

urs c: Kurt Jergins

UNIT 26

Lessons 126-130

517

1 October 20-- | Mr. T. Patrick Van Kampen |Jakarta International School | P.O. Box 79 | JKS |Jakarta 12430 | INDONESIA | Dear Mr. Van Kampen:

Correspondence, |

26-117 Multipage Business Letter in Block Style

4 It was a pleasure to hear and meet you last week at the annual meeting of the International Society of Businessmen and Businesswomen. 4 You certainly challenged our members with your speech, “Where Do We Get Skilled Employees?” | think that most of us in the United States were interested to learn that we were not the only industrialized country where a large number of new employees lacked adequate basic skills. q At the end of your speech, you indicated that you would like to know about some of the activities that various firms were undertaking to alleviate the problem. Listed below are some of the steps we have been taking.

Reference Manual

Refer to )

R-5A and R-5B: Multipage Business Letter When using a militarystyle date, type the day before the month with no separating comma.

1. In a foreign address, type the name of the country in all-caps on a separate line.

A blind copy (bc:) notation is used when the addressee is not intended to know that one or more other persons

2.

are being sent a copy of the letter. Type the bc notation on the file copy at the left margin on the second line after the last item in the letter.

3.

All new employees, regardless of position, are tested in the areas of

mathematics, grammar, spelling, and writing. If an individual is poor in any one of the areas, he or she is urged to take a refresher course or complete a recognized course in the particular area. We do hire employees, even though their skill(s) may be less than we would like, on a temporary basis until they complete the necessary course work or improve their test scores within a set time frame. Individuals who have been employed with us over a number of years are monitored (observed) in their use of the basic skills. If they show a weakness in everyday use of a skill or skills, they are required to attend the appropriate skill course during working hours. This incentive has paid dividends for us, as it has reduced the number of terminations and the cost of hiring new employees and has raised the morale of all employees. Employees who are terminated because of new technology or changes in our manufacturing processes are given the opportunity to improve their basic skills as well as acquire new job skills at our local community college at no cost to them.

{| These are but three of the activities we undertake to ensure that our

employees continue to maintain or improve their basic skills. q| It is interesting to note the changes that are occurring in our schools today. They, too, are aware that something must be implemented to ensure that all learners achieve the basic skill levels. All of the states have enacted legislation requiring additional course work in the basic skills as well as an assurance that when the learner has completed high school, he or she will have acquired the basic skills. 4, | would be interested in learning what other individuals are telling you about their company’s activities with regard to basic skills improvement. 4, Again, thank you for your excellent presentation.

{| Sincerely yours, | David Prina, Personnel | urs | c: G. Blackman | bc: R. Ray

|

UNIT 26 |

Lessons 126-130

UNIT TWENTY-SEVEN > Integrated Office Project

International Marketing Goals e Improve accuracy and speed on alphabet and number keys e Format a variety of documents for an international company e Transcribe copy from simulated dictation

A. Type 2 times.

A.

WARMUP

The

i

Begin eachday with at

2

1 game

It was

2

ee mes

3

noted that Part #89 had an extra charge of $90 for service.

35

skillbuilding. Then,

Part #1390

complete as many

from Klaus

item from Justern

PEST

& Backey was

ae «SBPa ayeae I a5MA

Oren

quoted at $756. for $624.

listed

& Zurich was

Teeae

Ee

|” Ca le acme etic

documents as you can.

PRETEST Take a 1-minute timed

Sen

Casey hoped that they were not wasting good grub. When

a al

the sun went down, he swiftly put the oleo and plums in the basket. Brent read from an old book, Grant went for a swim, and Curtis unearthed a sword in a hole in that grassy dune. Paes

|

ire etle Tego

|

|

ee Ted ea tewks

PRACTICE Speed Emphasis:

ant cacronthen

Pretest, type each

errors, type each group of lines (as though it were a paragraph) 2 times.

toast

reason

opera

droop

scope

copier

weigh court

weary wedge party start

wea hearty

ar

2 times. individual \ine

Accuracy Emphasis: 2 or more If you made

beast waste

.

swift under great troll

A

aecremeenmene

sweet prune graze folly

es

sword sunny gripe polka

Ach

nes

aren

switch swirly hunter uneasy grease grassy stolen oldest

POSTTEST Repeat the Pretest timed writing and compare performance.

UNIT 27.

Lessons 131-135

519

E Type each line 2 times, inserting the necessary vowels as you type.

B-th

-f th- b-g f-rms

-n t-wn

-ls- k-pt th--r w-rk-rs

Th- two @ fils t--keth 9d;y) fb 0b ce agClee Wec a -s h-ndl-d

-f th- w-rk

r-ght,

th- gr--ps

Th- m-n m-y t-k- th- I-nd by th> 1-k> G. Type each line 2 times.

2301 9813 6625 3737 H. Take three 42-second timed

- pr-f-t.

-nd s-liy-tet-r

ss"

7402 6503 9804 1705 3106 4407 8208 9509 1610 2911 4412 7214 8515 1616 2317 7518 8119 4220 3921 8422 1923 8824 9526 1127 9328 1429 6530 1931 4332 6333)8834 6535 1236 1538 2239 4940 9141 9342 4443 1244 9845 2646 8347 1248

“Check #349 was for $1,240.35; Check #404 was for $1,756.20.

writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

Check these purchase orders:

(1) #87,

(2) #96, and (3) #98.

On 9/23, she (Pat) paid $80, which is 42% less than I paid. of 25% on the $1,500

The discount AUT

|. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

m-y m-k-

b-sy.

Wenge aw.

28 29 30 31

32 33

freezer

amounted

)UNUSOSUC 0MRUN RORORUI: 1JONUSUT Ts 0NURURUP- 1 UROIRONUP.{UN0NUNUK: }URURUNDK SUNURUsCe (0

to $375.

UGS

JUanMaui

Jobs for workers in this century have changed from the types of jobs held at the start of the last century. People usually worked on their farms to produce what they needed. The Industrial Revolution moved many jobs to the factories.

35 47) —

In the 1900s, many people wanted to become part of the 11 Industrial

Age. They left their homes

to work in factories

23

a4

from 7 a.m. to 3 p.m. to earn the money to buy the products 35(js

35

they needed.

36 37

By the 1950s, a different focus.

38

than factory workers.

39

new entrants

By 1923,

some people could even purchase

cars.

the people who made up the workforce had By 1956, there were more office workers

eee

Lessons 131-135

47 11 23

In the 1990s, more than 90 percent of 35 ee

into the workforce

were women

and minorities.

According to statistics of July 2003, most workers are employed in retail trade, services, and government jobs. In this category, jobs totaled 144,367,000. People having jobs in construction and manufacturing accounted for 21,526,000.

UNIT 27

239]

pe ye

Gk

ep

OO

OD

47)

1 23 Bae 35 fs 47) ~ ees

J.

PACED PRACTICE

Turn to page SB-14 and follow the directions for this activity. K. Type each sentence on a separate line.

K. TECHNIQUE PRACTICE: ENTER KEY 44 45 46 47

L. Take a 1-minute

Watch the movies. Listen to those albums. Visit the museum. Look at the photos. See the monument. View the comedy acts. Attend the seminars. Sign the petition. Review the scripts. Take a walk. Join the classes. Be on time. Go to the store.

L. SUSTAINED PRACTICE: ALTERNATE-HAND WORDS

timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult

paragraph.

4g 49 50 51

The eight people in that group decided that their work would get done only if they selected one person to be chair of their group. They also decided to process all their work in a formal manner. They began to discuss the major issues.

52 53

When the eight of them began formal discussion on some of the major issues, the need for a chair was very evident.

54

The

55

In addition,

chair

would

be sure

to handle

the chair would

2 times. Press TAB to move from column to

column.

usual

work

with

ease.

for the group.

. 56 67 53 59

One issue that needed to the question of how to handle it seemed that arguments over the chair taking charge, the

| 60 > «1 62 63

The group worked diligently in attempting to solve the problems that were brought to them. Most of the issues that were brought to the group were reviewed in depth, and those that required greater discussion were placed on the agenda. tae ircniiece Vie taan acetone.

M. Type the columns

the

set the mission

be settled right up front was proxy votes. For a short time this issue would result. With group reached a good solution.

ja

|

Soy

ey |

we

YW

pt

M. TECHNIQUE PRACTICE: TAB Acs 65 Pcs

651 «(143 352

er

418

433 819 769 829

261 934 585 472

982

627 970 635

186 418 Zot V5

N. DIAGNOSTIC PRACTICE: SYMBOLS AND PUNCTUATION Turn to page SB-2 and follow the directions given for this activity.

UNIT 27

Lessons 131-135

521

O.

0. Take two 5-minute timed writings. Review your speed and errors.

op 69

Goal: 52wpm/5'/5e

70 71

72 73 74

75

76 seit

78 719 | 80 81 5

82

83 :

84

P85

=)

86

_ | 88 -

89 90

5-MINUTE TIMED WRITING What is happening in the communications field? question is being asked today more than it has ever been asked. Fiber optics, talking computers, mobile

This before phones,

11

22

_

satellite dishes, and electronic mail are found across the os country. All these changes have forced us to consider the impact made on the communications field by the advances in 70 a technology. Data is being sent at very rapid speeds, and we 82 93 notice that we are able to get our hands on this data and interpret our findings much more quickly than ever before. We can now assemble, analyze, and send data and thus increase our knowledge and explore more resources at a much more rapid pace. Most people find they need to take classes just to keep up with technology. With these changes, those who work closely in the field must always be up-to-date with technology and enhance their expertise. The rapid growth in the communications industry has been a boon for the country. The potential to develop new products that can access and transmit data more quickly is amazing. Many jobs have been created, and existing firms have expanded. The downside to this growth is that some older businesses have not been able to keep pace and have become obsolete. Therefore, the challenge to explore new areas in technology has never been greater.

105 116 128

140| 152 163

172 182& 194

were working in a real office. The projects cover a variety of business types: international marketing, hospitality, travel, energy, electronics, insurance, government, law, and medicine. Your experiences with these projects may help you determine the kind of office in which you would like to work.

(Continued on next page)

INIT 27

+

Lessons 131-135

&

206| 217| 228| 240 251 260

ELDRIDGE INTERNATIONAL The document processing sections of Units 27 through 35 are called “integrated office projects.” You will “work” for one or two people in a specific company. All the documents you prepare will be related to that company’s business. These projects simulate the kinds of documents you would prepare and the — responsibilities you would hold if you

|

Situation: Today is July 16, 20--, and you are the assistant to Mrs. Charlene B. Peralta, vice president for marketing of Eldridge International in Jacksonville, Florida. Eldridge International was founded by Eldridge Electronics, Inc., in 1983 to handle its exports and to coordinate marketing functions in foreign countries. As 53 percent of its stock is currently owned by Eldridge Electronics, the parent company continues to be a strong force in all management decisions. Eldridge International is responsible for the sales of all Eldridge Electronics products outside the United States and

Use the modified-block letter style with standard punctuation for all out-going correspondence. The closing Mrs. Peralta prefers is: Sincerely yours,

Mrs. Charlene B. Peralta Vice President for Marketing

licenser to foreign enterprises for the manufacture of Eldridge products as well as the distribution of Eldridge products. At times, these goods are distributed under a different brand name and may even have a different logo. The primary products are transmit-

Mrs. Peralta has a number of jobs ready for you to complete. Few directions are provided for completing the variety of jobs to be created, designed, or composed. To complete the jobs, rely on your formatting skills, creativity, and critical-thinking, problem-solving, and communication skills. Use any word processing features needed in order to complete the jobs. Read through the materials before you begin, and clear up any questions you may have. Then determine the priority

ters, which are designed to relay electrical

level (1, 2, 3) of each job according to

impulses of mechanical movements. Many other electronic instruments and components are manufactured by Eldridge, however. As in any office, you are responsible for the neatness, attractive appearance, and accuracy of all documents you prepare. In other words, you are expected to format documents properly, capitalize and punctuate correctly, and review all jobs for errors (typographical, grammatical) that Mrs. Peralta may have missed. You will be required to prioritize the tasks assigned and complete them in priority order.

these guidelines:

Canada. In addition, the firm acts as the

1. Items which have been identified by Mrs. Peralta as high priority or which, in your judgment, should be in this category (the clue may be in the directions or within the text of the job). 2. Items which are timely but, on the basis of their content, do not warrant a high-priority label. 3. Items which may be delayed until after you have completed the jobs in levels | and 2.

UNIT 27

Lessons 131-135

523

Table, 27-60 Job Priority List

Create the table below. In Column A, type —_ and then complete the jobs in order of prithe identification for each job in order of __ ority. In Column C of the table, check off

appearance in this unit. In Column B, — each job as you complete it; include the show the priority (according to directions date and time of completion. on page 523) of each job. Print the table,

JOB PRIORITY LIST Eldridge International Priority | Completed

Job

Table 27-60 Correspondence 27-118

1 etal at

Correspondence 27-119 Report 27-114

Table2 7261

ieee

emt!

ae spear aa

Correspondence | To Shareholders of Eldridge International:

27-118 Form Letter for Duplication

/uadedale

Wis bili jilly AE.

It is with a great deal of pleasure that we send you this second report on our entry into the Scandinavian market. Our early discussions with firms in Norway are progressing about on schedule. Our big news is that we likely will soon enter into a relationship with Viborg Automation, Inc., in Finland. They will purchase selected Eldridge components to be resold with their equipment under the trade name Viborg-Eldridge. They are confident that Russian consumers will become large users of their products.

We look forward to seeing many of you at our annual meeting. If you are not planning to attend, the enclosed proxy must be returned to our office by September 1, 20--.

CBP Enclosure

NIT 27

Lessons 131-135

Correspondence 27-119 Business Letter

Please prepare the following letter to.besent to.Mr. Uno Kukhonen, Ine., at2728 Maki Ptreet in Helsinki, t Automation, iden of Viborg Pres Finkand.

Ms. Della Ptenerud of aur Scandinavian office in Stockholm has been standing that Viborg Automation, Inc., wishes to.enter inte. a relationship with Eldridge International to.purchase selected electronics components, These would thenbe resold with certain Vilorg equipment

Pome provisions arenot discussed inthe proposed contract. Condi

Our chief financial officer, Mr. t abso be addressed. emen must agre Robert W. Wilson, will be flying to. Finland on September 4to.discuss these items with members of your staff. We at Eldridge look formard to.this new. association. CBr plant visit youron tati P.S.: Thank you, Mr. Kukhonen, for the invito. in Helsinki. 9 look forward to.doing this when 9 go.there for thefor-

Report

ha Sa

Bpedide | ceaent

Eldridge International

PREM RETOAGH HEAIN eet July 17-2002

Agenda

)Reference Erect Leave 1 blank line after

Nica eaen econ et

ioence

en eR yeTv Barbara 3. Rosemont One CERIN emankay Te Viborg Automation, Snes

PEATterEn)eet ya ee

cece e cece nen nennes Sash Branten

Joseph €. Rosemont, or

ee

Contract for Eldridge-Chind .... 1. eevee

ali, sera RNGHN ISUT enh Forvign Visitor Program

nrc ennenees Yim Watters

ee ee ee eee Bobbi Kjome Vaberié- Thomas

UNIT 27

Lessons 131-135

525

Table

QUOTATION FOR VIBORG-ELDRIDGE* Circuit Board Components

27-61 > Four-Column Boxed Table

Quantity | Description

Unit Price ($)

750 | Integrated circuit, comparator

1.00

750 | Integrated circuit, operational amplifier

OWS

500 | Silicon diode

0.10

1,000 | Light-emitting diode, red 750 | Inductor, | megahertz

Total

0.45 2.00 4.50

900 | PET transistor

1.00

900 | PNP transistor

0.50

2,700 | Capacitor, electrolytic, 10 microfarads

2.50

1,000 | Potentiometer, 2 kilohms

0.20

1,000 | Fuse, 0.5 ampere

0.10

*Quoted prices are effective as of August 1, 20--, and are subject to change.

Viborg-Eldridge may with to.delay ordering the integrated Table, 27-62 circuits and diodes until January 1. Please prepare a separate Four-Column Boxed Table

table for these items (the first four entries). The prices should reflect a 15 percent increase rather than 10 percent. These prices are ebbective January 1, 20--. Change the subtitle to. Integrated Cirreuits and Diodes.

Table 27-63" Four-Column Boxed Table

NT 27

Wikl abso. have to.prepare an August 1 quotation for just use the prices that were increased 10 percent.

| Lessons 131-135

Correspondence, 27-120 Memo

MEMO TO: FROM: DATE: SUBJECT:

ella Stenerud, Director Eldridge Peandinavian Office CBP Suly 19, 20-Considered Purchase of Jouaag Enterprises

Enterprises in Porsgraunn, Nornay. As we moue into the North Atlantic oil market, theproduction of control systems inthe area likely will

fields that is abso. being considered. In order to.expedite adecision on the selection, a team of three people headed by Bobbi Kjome will be Della, would you please have information relating to the questions on the enclosure ready for the team members’ review. when they arrive. Enclosure

Correspondence, 27-121 Memo

The manufacturing site referred ta.inthesecond paragraph of the Yauaag Enterprises meme. is Emerson Electronics , Lid., Located in

Manchester, England. Please revise the Jouaag memo, and address itto. Margaret Milford, director of the Eldridge British office. Pteve Keane Aas been appointed to.serwe at head of the team for the visitto.England.

UNIT 27

Lessons 131-135

527

Correspondence

27-122, 27-123, > 27-124, and 27-125

Please send this letter to the following four people who will be taking tours and attending workshops at our Jacksonville plant in September.

+ Mrs. Kirsten Vandgberg Box 487

Sampoong, 20 ve

203 Seoul

2

Yi

fo Le Ga Me | ees G eps ft

ikon

es

Me CO

: bsee,

ae

paddy

Ee

Odyk Utr

KOREA Mr. Yoo Korean

NETHERLANDS Mrs. Vande Berg suitable

Japan, the Netherlands, and Turkey

Korea, Japan, and Turkey

Ms. Kim Ichikawa

Mr. |Atamturk/Cem

6/23/62

Bagdad Cad

_

Kamiaokinishki JAPAN

No. 181 TURKEY

: Ms. Ichikawa

Mr. Atamturk

Japanese

Turkish

Korea, the Netherlands, and

Korea, Japan, and the

Turkey

Netherlands

Dear

Arrangements you -Previsions- have been completed rors visit to our Eldridge Eteetroniesf . Please review the following information: Plant in Jacksonville, 1. 2.

seminars

The tours and -werksheps-have been scheduled for the week of September 19. necessary All sessions will be conducted in English. Ifneeded, you-yer? may translator to attend the sessions with arrange fora you. If you desire, however, we will do our best to make these arrangements.

3.

othe

. Hotel arrangements have The,foreign visitors are from been made for the four of you at the Plaza Hotyel near the Eldridge plant.

Please let us know when your plane will arrive at Jacksonville Municipal Airport so that we can have someone meet you and take you to the hotel. lf you have questions about your visit, please let me know.

2

=|

UNIT 27

Lessons 131-135

EXECUTIVE COMMITTEE Minutes of the Meeting

Report 27- 115°"

July cA 20--

Minutes of a Meeting

Baracis

Reference Manual

Introduction

Barbara J. Rosemont, President of Eldridge

International,reported that-eary preliminary sales

R-11B: Minutes of a

Meeting

figures for the second quarter of the calendar year show a 17%) increase over projected figures. She

Manually adjust

indicated that shé plans to send a communication to

the width of Column A so that section titles do not wrap.

all employees expressing her personal appreciation

for their performance. Viborg-Eldridge

Josh Bransen reported that Bob Wilson will go to

Firlglan on September 4 to finalize arrangements for

the Viborg- Spee Annual Meeting

aged,,you supply%

Joe Rosemoyint eniaWechecancerens for the annual meeting. scheduled for December 3. Earlier rumors of demonstrations by antimilitary groups

appear to be unfounded.

Contract for Eldridge-China

Jim Watters reported on progress with the Eldridge‘project

Ching, ni no roadblocks-set-u8 by the government of

oa oe the people’s Republic of Chinat the pertinent

North Atlantic

Bobbi Kjome provided, information relating to the

Oil Fields

proposed purchase of either Jovaag Enterprises in Norway or Emerson Electronics, Ltd., in England.

Foreign Visitor Program

Valerie Thomas reported on the dramatic growth of our|visitor/foreign)program.

The results are directly

tied to increases in foreign sales, licensing, training,

and consulting.

Conclidrg Kettiveka

Cuailtre -etallie Tuarked aeyone fot unking

feardardthen adjourned themedling

UNIT 27

Lessons 131-135

529

Correspondence > 27-126

Memo Report From

Transcription

This is Charlene Peralta. Please transcribe this memo report right away. | would like you to look up some information in reference works to fill in

various parts of the report.

This report is being sent to Sheryl Alvarez, director of South American

Operations. Please remember to enter an appropriate subject line. Here is the body of the memo:

The enclosed materials will provide useful background information as you prepare for our next meeting to review our South American operations. Deliberate decisions were made during the 1980s by Eldridge International not to market our products to domestic companies in Brazil. This was true even though the market potential is significant in a country with a population of... . (Insert the figure for the population of Brazil here. )

Our position began to change when Brazil developed a comprehensive environmental program for the Amazon region in 1989. The subsequent move toward an increasingly diversified economic climate has altered our views. We are now ready to move forward.

(Let’s put a side heading here labeled “Present Concern,” and then go back and put one labeled “Background” after the first paragraph.) Brazil’s government land policies combined with a high inflation rate have led to a severe economic recession. The people suffer from a maldistribution of income, and the country’s foreign debt is among the largest in the world. (Let's put another side heading here labeled “Reasons for Optimism. ”) Brazil is fortunate to have extensive mineral reserves. Of particular importance are iron, coal, tin, and oil; but the country also has rich fields of diamonds, gold, and nickel.

Efforts the country. computers, tremendous

are being made to more equitably distribute income throughout The present numbers of such items as television sets, personal and cell phones would seem to indicate that there is a potential in the consumer market. Sheryl, | look forward to seeing you on August 23 in Sao Paulo.

UNIT 27

Lessons 131-135

Correspondence, 27-127 Business Letter

oe thinbatestana

0

teil eie-n Yt.Malland

Cis tConard dio CONG

ae

Mr. John Marlette Law Office of Marlette and Klein 52 Laurentian Street Sault Sainte Marie, Ontario P6B4GJ CANADA

Subject: Video Conference Dear Mr. Marlette Recently Eldridge International has been experiencing problems with theft of notebook computers. The hard drives contain information of a very sensitive nature. Should the data be made available to our competitors, the results could be very damaging to the company. Because your law office has had a great deal of experience in international law relating to computer embezzlement, we are very interested in forming a legal partnership with your company in order to resolve some of the potential affects of this recent theft. Use a copy notation to indicate that Glen Nakamoto and Ms. Castillo received copies of the letter by e-mail.

| know that Mr. Glen Nakamoto of our legal department has arranged a video conference with you tomorrow morning. | will also be participating in the conference along with Mrs. Marsha Castillo of our computer support services department. We are all looking forward to your presentation.

UNIT 27

Lessons 131-135

531

henner

||

Integrated Office Project

.

WAT ONS

J 4 6-] 4 0

Hospitality Goals e Improve accuracy and speed on alphabet and number keys e Format a variety of documents for a hospitality

company e Transcribe copy from simulated dictation

A. Type 2 times.

A.

WARMUP The office

of 18 items @ $45

ii

and 256 items @ $62. Adding a 7% sales tax brings the total

2

to

35

1

Begin each day with at least 15 minutes of skillbuilding. Then, complete as many documents as you can.

2 3

$16,983.04.

Wie We fee

a

required

a purchase

Be careful AS

a

to count Sn ee

order

and validate Se

Baa eecon

each ime

item. crag

PRETEST Take a 1-minute timed writing. Review your speed and errors.

4 5 6 il

In their opinion, the ornamental bicycle from Honolulu may be valued as an authentic antique. It should be handled carefully because it will attract several new visitors from Texas and Ohio to most downtown streets in July and August. [PP SRS

PRACTICE Speed Emphasis: If you made no more than 1 error on the Pretest, type each individual line 2 times. Accuracy Emphasis: If you made 2 or more errors, type each group of lines (as though it were a paragraph) 2 times.

°

maps visual

Ds

suspend

oe

serve trade defer exact

Etre

a

ee

ie

amendment

form profit penalty shamrocks snap emblem dormant authentic half signal auditor endowment

anu

turndown

visible

height

blandish problem thrown clemency figment island ornament element handle

ie

uphill exceeds killjoy carefree poplin greater pumpkin eastward unhook reserve minimum attracts kimono created minikin cassette

POSTTEST Repeat the Pretest timed writing and compare performance.

532... UNIT28

AEA TA rend| NO OE ange

Lessons 136-140

homonym terrace plumply barrage million scatter opinion seaweed

TECHNIQUE PRACT ICE: SPACE BAR

Ee Type the paragraph 2 times using your right thumb to press the SPACE Bar in the center.

He put ee auto in ae shop. He knew ae repairs might be high. If the cost of items to more than $200, he knew that he would skip it. make any sense to put more cash into the auto PRE

G. Type each line 2 times. Note that the last two digits of each number are a cumulative word count and give your wpm.

egies alkcedie kel

Pebitieb leesthu all eleabee

NUMBER PRACTICE 20

p21 H 22 s 23

5601 7802 1203 iy 7605 9806 1207 801384004 5515. 906020174918. 2719 652502426083 27040 2856629170306843 8037 4338 7639 2140 gost 1442 3043

3808 2609 582086121, 10123 265733, 2244 ed

5610 6111 7412 962 203223889024 65349735 2836 6646 3247 5048

SUSTAINED PRACT ICE: ROUGH DRAFT

H. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining

‘The auaaasar hey seeaging Ende not sees cae to live as

paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to

independently

as we want

to recognize.

One resource

negative PS 28

|29 30

P31

| 32 a.

| 34 35

to is a prospect designed

that no one wants

to counter

some

of the

of aging is called the Handyman Project. program This type of (oa ibe support elders and disabled

the next, more difficult

paragraph.

CR

the cost for be fixed is It does not at this time.

residents

name

realities

in their

implies,

efforts

a : per form minor

such as tightning leaky faucets Other typeof work work,

include

an executive

home

repairs

23 35

and fixing broken windows.

47

(painting,

11

and carpentgty. The volunteers

as the word itself.

the, homes. As the

to maintain

e handy voluntegs

\plumbing,

are aa

as diversjed

You may finda retire, working assisting

or a student -helping

vara

next

tog

‘a ligensed electrician.

23 35 47

Their back grounds may vary, but Yhat they share at the it desire hepe- to put their eapabilities to good use. Volunteers ts

& 39

I. Type each line 2 times. As you type, correct the two words in each sentence that are not used properly.

inishin

job

35

but spending time with« an elder who really needs the help.

47

sane level an

of personal

satisfaction

after

ee

“TECHNIQUE Ph PRACTICE: CONCENTRATION 40 44 42 43

oe the pace ae he didn’t know weather he could sing. The wait of the patience was recorded on all four charts. Place the stationary in the envelop to be mailed tomorrow. He held a conservation with the school principle yesterday.

UNIT 28

Lessons 136-140

533

K. Take a 1-minute timed writing on the first paragraph to establish

oe ;

;

a

your basespeed, Then take four 1-minute timed

Did you ever walk into a big store to make a purchase, say a pair of slacks, only to find no one is around to help

Bee eens

you? Or, have you noticed salesclerks working in a part of

you equal or exceed your

the store,

itings on the remainin

base speed on one paragraph, advance to

the next, more difficult Pea

.

:

.

but they simply look away as you seek some help?

If you have heard this before, you are not alone. For many years the firms that have focused on service, such as department stores, restaurants, and gas stations, have used a service approach that values equipment more than people. Attracting and keeping clients in today’s market using a completely different model. Line managers at businesses are changing the old approach to a new one puts service workers first and designs systems around

This emerging model of having a great recruitment, in place. In addition, this performance, meaning that we ee

L. Take three 12-second timed

eee ome

|

eae

em

means sharp that them.

service emphasizes the value of selection, and training process approach links compensation to consumers obtain good service.

a

re

Ge

di a

Ve

fine! iti ee ole hee

gee sageretcrenery ee ee Ms. Sue Bell lives at 67 Stagg Road, Apt. 3, Austin, Texas.

Pera ey eee pein writing. Ci timed

Did Peter Danforth publish it on Sunday in Berlin, Vermont? The American Management Association will meet in Miami, FL. The Warren County Historical Society will meet on Thursday. Ph

534

ee

'

m=. of UNET28

SAO

Lessons 136-140

DAS

OO

OST

SH

MGS

Ue

UAC Miata

Teas (ite

a5 un

niG(

N..|5-MINUTE TIMED.WRITING

N. Take two 5-minute timed writings. Review your speed and errors.

64 65 66 67 68 69 | 70 71 72 73 74 75 76 77

Goal: 53wpm/5'/5e

:

theca’ saa“consistent nena to the React ate of what skills will be necessary for building a healthy career in business in the future. In the computer technology age, many people believe that having a technical specialty might be the only key to success. Most businesses today, however, realize that skills in humanities and social sciences may be just as important as strong computer skills. Businesses will continue to need people who have the ability to communicate clearly, both verbally and through written correspondence. Employees who can sift through the complexities of business relationships and then take action based on the strength of their observations rather than simply reacting to directives from their superiors will be promoted quickly. Finally, those who are adaptable and are upset

by change,

but who

appear

ready

and able

to ride

11 2 34 46 58 70 79@ 90 102 113 125 137 143) 160

172)

78

not

79 80

along with it, will find success much more easily. Adapting 184) to changes will be even more important in the future, and 9)

i st P82 | 83 oe a4

no job will be immune from change. 203 Schools around the country are changing their courses 214 26 to meet this new challenge. They want to prepare students 28 ~ have and move the on are that to be successful in companies a high degree of potential. Some technical training will be re needed, but mastering good communication skills will be at 251 the top of your list.

MORSE RESORTS CORPORATION Situation: Today is September 7. You are employed in the office of Morse Resorts Corporation at 1404 South Flagler Drive in West Palm Beach, FL 33601-1305. You

work for Mr. Thomas

L. Morse, chief

executive officer, and his assistant, Ms.

Katy Byers. Morse Resorts Corporation operates

including New York, Chicago, Denver, and

Los Angeles. Two new resorts are about to open—one in Rutland, Vermont, another in Canctin, Mexico.

and

As in any office, you are responsible for the neatness, attractive appearance, and accuracy of all documents you prepare. In other words, you are expected to

hotels and resorts in a number of cities,

(Continued on next page)

UNIT 28

Lessons 136-140

535

format documents properly, capitalize and punctuate correctly, and review all jobs for errors (typographical, grammatical) that may have been missed by either Mr. Morse or Ms. Byers. You will be required to prioritize the tasks assigned and complete them in priority order. All correspondence is to be typed in block style with open punctuation. The closing lines of all Mr. Morse’s letters should be formatted as shown here:

and critical-thinking and problem-solving skills. Your communication skills will be challenged as you “transcribe” dictated copy which contains no capitalization or punctuation. Use any word processing features needed in order to complete the jobs. Read through the materials before you begin, and clear up any questions you may have. Then, determine the priority level (1, 2, 3) of each job according to

these guidelines: 1. Items which have been identified by Mr. Morse or Ms. Byers as high priority or which, in your judgment, should be in this category (the clue may be in the directions or within the text of the

Sincerely yours

Thomas L. Morse Chief Executive Officer

job).

A number of jobs are ready for you to complete. Few directions are provided for completing the variety of jobs to be created and designed. To complete the jobs, rely on your formatting skills, creativity,

Table 28-64 Job Priority List

Create the table below. In Column A, type the identification for each job in order of appearance

in this unit. In Column

B,

show the priority (according to the directions given above) of each job. Print the

2. Items which are timely but, on the basis of their content, do not warrant a high-priority label. 3. Items which may be delayed until after you have completed the jobs in levels 1 and 2.

table, and then complete the jobs in order of priority. In Column C of the table, check off each job as you complete it; include the date and time of completion.

— JOB PRIORITY LIST Morse Resorts Corporation

Job

Priority | Completed

Table 28-64

Correspondence 28-128

oo

Report 28-116 Correspondence 28-129 |.

|Correspondence 28-130

UNIT 28

Lessons 136-140

wl

Correspondence), 28-128

MEMO TO:

Helen Schulte, manager

Chi ©23° Royal Morse Hotel

Memo

FROM:

Katy Byers, Administrative Assistant Corporate Offices

DATE:

September 7, 20--

RE:

A Comparison of Selected Royal Morse Hotels’ Occupancy Rates and|Volume ef(Sales)for Second Quarter 20-- and 20--

Listed below is a comparison of occupancy rates and sales volume for selected Royal Morse Hotels for the second quarter 20-- and 20--.

A COMPARISON VOLUME

Insert the current year

and the previous year for the subtitle and the column headings.

OF OCCUPANCY AND SALES

IN SELECTED

ROYAL MORSE

HOTELS

Second Frird Quarter 20-- and 20-Occupancy Rate (%)

Hotel

20--

20--

15 68 Back Bay 6l 60 chicago AZ 10 Denver BO 78 Los Angeles the occupancy rate low again

(ds)

Sales Volume ($)

20--

20--

3,450,670 7,239,657 1,346,111 1,437,890 51314261 452,016 5,981,332 6,431,914

hat is happening in Chicago? Is +t because: 1. There is,lower than usual number of conventions in Chicago this yeay?

region 2.

There is slower economic

rowth in the state?

3.

There was a reduction in,spending for promotion?

when compared with the number last year

Mr. Morse

-Fhemeas would appreciate your thoughts on the lower occupancy rate and what we might do to increase it.

UNIT 28

Lessons 136-140

537

Report 28-116

Mr. Morse plans to meet with the managers of the Royal Morse Hotels in Chicago and New York City in October. You will need to make a copy for each manager.

Multipage Itinerary

Rateres

MEETING WITH ROYAL MORSE HOTELS MANAGERS Itinerary for Mr. Thomas Morse October 2-4, 20--

Reference Manual

R-11C: Itinerary

MONDAY, OCTOBER 2 Insert 1 blank line between entries.

Number the second page as you would a report.

Attach one copy of the itinerary to Memo 28-02. Do not split any entry between pages.

12:30 p.m.

Depart West Palm Beach Airport; DL 486.

2:30 p.m.

Arrive Chicago O’Hare International Airport; Marilyn Groom, manager, Chicago Royal Morse Hotel, will meet you.

4:00 p.m.

Meeting with Marilyn Groom and her staff at the hotel.

7:30 p.m.

Dinner with Steve Stoner, president, Chicago Trust Co.

TUESDAY, OCTOBER 3 L50ant

Breakfast with Albert Spears, deputy mayor, Chicago.

9:30 a.m.

Attend a meeting of the Chicago Hotel Association.

12:00 noon

Luncheon—Chicago Convention Bureau.

4:00 p.m.

Depart Chicago O’Hare International Airport; NW 390.

610hoan:

Arrive New York LaGuardia Airport; Thomas Porter, assistant manager, New York City Royal Morse Hotel, will meet you.

8:00 p.m.

Dinner with friends.

WEDNESDAY, OCTOBER 4 7:30 a.m.

Breakfast with Wilbur Johnson, mayor, New York City.

9:00 a.m.

Meeting with Dimitris Gavrilis, resident manager, New York

City Royal Morse Hotel, concerning personnel changes.

Correspondence, 28-129 Dictated Letter

11:00 a.m.

Luncheon with Dimitris Gavrilis.

Hae {ela

Depart New York LaGuardia Airport; DL 609.

4:05 p.m.

Arrive West Palm Beach Airport. Your driver will meet you.

This is mr morse... . send this letter to mr gary watters ... 515 madison avenue... toledo ohio... 43604...2134...dear mr watters... i was delighted to receive your letter of september 3 telling me about the outstanding service you had at the chicago royal morse hotel... we as a company have always strived to please all customers. . . the morse resorts corporation has received the national hotel associations legion of merit award for customer service for the past five years .. . i think the award is an indication of what we do for and believe about our CUSIOMeCIS ar.

again... thank you for letting me know about the chicago royal morse hotel and its staff...

538

‘UNIT 28

Lessons 136-140

Correspondence 28-130 Multipage Letter

Mr. Morse wants this letter sent to the Vermont Ski Areas Association as soon as possible. It is important that the new inn in Rutland be listed in its publications.

Sept. 9, 20-- | Ms. Liz Latoszewski | Vermont Ski Areas Association | P.O. Box 368 | Montpelier, VT 05601-1278 | Dear Ms. Latoszewski | Subject: Rutland Morse Resorts Inn | 4] You will be pleased to learn that our new Morse Resorts Inn in Rutland, Vermont, will open on October 15, 20--. The Rutland Morse Resorts Inn is

located at Sherburne Pass. We selected this site because of Pico Mountain and its noted ski trails. 4] The resort is located at the base of the mountain. Residents will be provided with ski-in/ski-out accommodations from the inn. Over 250 rooms and studio suites are designed to meet any taste. The Rutland, our premier dining room, will serve only the most succulent of meals. In

addition, The Trails, a casual dining establishment, will be open 24 hours a day. Our Lift cocktail lounge overlooks the main ski trails. 4] For those tired skiers, as well as those who come to rest, we will have an indoor/outdoor swim-up bar, jacuzzis, saunas, a state-of-the-art fitness center, and an outdoor heated swimming

pool.

4] During this year’s ski season, we will be offering vacation packages from $489 for three nights to $1,599 for seven nights. The rates are based upon

the city from which the skier flies. 4, We are currently investigating offering vacation packages by means of Amtrak’s Montrealer train, which provides service between Washington,

D.C., New York City, and Montreal. This service may not be available this

year. q| We believe that our resort at Pico Mountain will fit any skier’s needs.

Enclosed is one of our brochures on the Rutland Morse Resorts Inn. q | would like to take this opportunity to extend an invitation to you to be our guest any weekend you choose prior to or during the ski season. The manager,

Richard Bruner, will welcome you and extend Morse’s well-

known hospitality to you. q | look forward to hearing from you after your visit to our new inn.

completing the agenda. They also should Correspondence, | Please send a memo from Mr. Morse tothe resident hotel managers, with Mr. Morse’s __ review the itinerary with the appropriate 28-131 Memo

agenda and itinerary. Ask them to add the _ staff members. missing names of staff members before

UNIT 28

Lessons 136-140

539

Correspondence, | 28-132

Prepare a memo from Ms. Byers to all hotel and inn managers informing them that the Cancun Morse Resort is now

open. Attach a copy of the announcement

Ms. Byers needs some additional feedback from four members of the Honored Guest Club. She has prepared an evaluation form

to be completed by them. Please doublespace the form.

(Report 28-118).

Memo

Report

28-117"| Evaluation Form

MORSE HOTELS AND INNS GUEST EVALUATION FORM

1.

The reserwation procedures are: Excellent

2.

sss Good =

Fair ss zPr

In general, the information provided for a first-time quest is: ec xcel lent een C0

ee

UL

Poor

Comments: 3.

The condition af the room(s) and furniture was:

en

eeCxcellent

ee

00d Eee

Ly

Poor

Comments:

4,

The serwice in the hotel/inn was: ee

excellent

SC ode ena

Poor

Comments:

5.

The overall rating for the hotelfinn is: Oe

excellent

CC ee

Poor

Comments:

Correspondence 28-1 33” Memo

540

~

UNIT28

|

Prepare a memo from Mr. Morse to Helen Schulte, manager, Chicago Royal Morse Hotel, congratulating her and the staff on the excellent service they are pro-

Lessons 136-140

viding guests. Enclose a copy of Correspondence 28-129 to Mr. Watters. Fax the memo and letter.

Report

MORSE RESORTS CORPORATION

28-118

ANNOUNCES

Announcement

THE CANCUN MORSE RESORT Morse Resorts Corporation is pleased to announce a new resort--the Cancun

Morse Resort.

The resort is located in sunny Cancun, with its enchanting nights, spectacular beaches, ancient Mayan ruins, and relaxing pace of life. There are 250 rooms and suites, all facing the ocean. The resort has all

of the amenities that are expected of a Morse resort. The Cancun Resort

is first-class luxury for the most discreet traveler. Northwest Airlines and Morse Resorts Corporation are offering gala opening vacation packages starting at $2,500 from Minneapolis. Contact Northwest Airlines or Morse Resorts Corporation today for a once-in-alifetime event.

Correspondence 28-134 Memo

Report 28-119 Agenda

Prepare a memo from Mr. Morse to Richard Bruner, manager of the Rutland Morse Resorts Inn, informing him of the letter that was sent to Ms. Latoszewski (attach a copy of that letter). Ask Richard

to contact her as soon as possible concerning her visit. Each ski season she publishes a brochure about ski areas in Vermont and the hospitality industry in each area. She must receive our VIP treatment.

Please type this agenda draft. Prior to the meeting with Mr. Morse, the resident managers of the Chicago Royal Morse Hotel and the New York City Royal Morse Hotel will need to add their names, current man-

agers’ and/or directors’ names, and the date. The agenda will be attached to Correspondence 28-131. Right-align the second column.

MEETING WITH MR. MORSE

(Date)

Se

ee

Oe eee

8

eee

eee

ee

ON) SS SSS “Sa ey Sy)

UNIT 28

Lessons 136-140

541

Correspondence, 28-135 Dictated Letter

This is mr morse again... please send this letter to ms melani lanier. . . executive director... national restaurant association .. . 200 berkeley avenue... boston massachusetts ...02116...2489...dear ms lanier... thank you for your invitation to speak at the annual meeting of the national restaurant association in new york city... i will be glad to speak about the hospitality industry in the coming decade ...as you stated in your letter of last week . . . many of the members of our association are executives of large corporations who are also facing multiple growth problems... we at morse resorts are developing plans for acquiring new ground on which to build and develop the appropriate building facilities and to locate them in areas in which we would be able to employ sufficiently trained workers .. . if you feel that members would be interested in our planning strategies ...i would be glad to discuss them. . . the title of the speech could be... the hospitality industry in the 2000s... please let me know what you think about my proposed topic.. . if you think that it’s on target . . . please call me or let my administrative assistant ... katy byers... know... if you have other ideas that you would like me

to discuss ...i am open for suggestions...

Ms. Byers would like you to title this _ needs this report for a meeting with Mr. report Guest Evaluation and subtitle it | Morse the Friday before his trip.

Honored

Guest

Club

Members. She

We received a 100%) response to the questionnaire sent to selected (HGC)members.

ile

Listed below are the responses and comments.

of the@respondents indicated that the reservation procedures were excellent. One indicated they were good. One guest suggested that we get more reservation help at the Rutland Inn.

2.

All respondents stated that the (nfo) provided for first-time guests

about our facilities was excellent. 3.

Three respondents indicated that the condition of the room(s) and

furniture was excellent. One stated that it was good. One guest was given a room at the Chicago Royal Morse that had not been cleaned. 4.

All respondents stated the service activities were excellent. They felt that our outstanding service was a true indication of a great hotel or inn.

5.

The overall rating for a hotel or an inn was excellent. All the respondents would recommend the hotel or inn for meetings, business trips, and family vacations. One guest indicated that our

service was beyond compare. Two of the guests were very pleased

with the Rutland Inn and its skieffacilities/*" skiers ~ UNIT 28

‘Lessons 136-140

Skills Assessment on Part 7 5-Minute Timed Writing

The office employee who gets the most work office is the person who has the ability to plan Planning is an important task for those who work office. Plans must include the major details for each

task.

Such

details

include

whether

or not

done in the for work. in the completing

the

task

is

to be completed on the telephone, at the computer, or at the copier; the types of supplies and references that will be necessary; and the format for the final product. If the tasks are to be completed on the computer, the employee must decide which software program should be used in order to achieve the results preferred by the person who requested the work to be done. If the task is addressing an envelope or completing a business form, the person must be able to analyze the task to determine what is the priority for finishing the task and what equipment may be necessary. These are only a few questions that must be answered by the person who is coordinating the production of office work. Planning while on the job is an important office skill. The arrangement of the workstation is one other very important aspect of planning for work in an office. The real expert has at hand whatever materials will be used to complete the tasks. These materials may include a grammar manual, a dictionary, and content reference materials. 4 11 12 7 5 2 3 1 | 9 | 10 | 6

UNIT 28

‘Test7

92 103 114 126 138 150 162 174 186 198 209 220 231 243 254 265

543

Correspondence, Test 7-136 Business Letter

Send a copy of the letter to Roy Logan. Tina Harrison, Employee Relations, Supply an appropriate salutation and closMr. to fax by letter a send to wishes Lawrence G. Que at Wolverine Products, _ ing lines. 581 Spring Street, Ann Arbor, MI 48103.

in Block Style

| As you requested in your telephone call last week, we are enclosing a copy of our insurance coverage for company-owned and privately owned vehicles. The basic provisions are as follows:

We do not offer collision insurance to cover damage to companyowned vehicles. Also, we do not carry property damage or personal liability insurance for the protection of employees who use their own vehicles on company business.

q We have found over the years that it is more expensive to have insurance coverage for collision than it is to replace the few cars that need to be replaced. The responsibility for damage to company vehicles owned, rented, or leased by a division is placed upon the division itself. Employees using privately owned vehicles should have insurance in an amount that will cover their legal responsibility. q | hope this information will be helpful to you.

Table Test 7-65 Four-Column Boxed Table

A TWO-YEAR COMPARISON OF NEW-CAR SALES ae

2000ile

County

Berrien

|

Cass

Rare is Ingham WGnowa Van bien

UNIT 28

rey i

Total Sales

2,143 65 |

S| en 2,840 1,769 301 | 1,072 |_

2001 |

Da 968

3,275 BIS | Zils is

460 946

4

Percenvot

Increase/Decrease

28.4 | -8.6

eel 3 7.4

59.5 ALA |

Report Test 7-121 > Academic Report

that the operation be closed if,in their judgment,the hazards could result in 9

>

e sevre injury or death to employees. Automotive

The copy to be typed is page 36 of the report.

carries

Company-Owned Vehicles. The company helds-bodily injury and property iinsurance{damage}to cover the companys})legal responsibility

he

ee

and liability for, operation of motor vehicles. The company and it’s authorized Ponce ae covered for claims of negligence that ceulde result in the damage tog property of othersfor bodily injury to third parties within the limits of the Michigan No,Fault Act. The company does not carry collision insurance to cover damage to

Some

a vehicles.

Damage to company vehicles owned, rented, or leased by a division is the responsibility of the division. Privately Owned Vehicles. The company does not carry property

dméage or personal liability insurance for the protection of the private

owners of vehicles. Those using privately owned vehicles on company’s business should have insurance injamount that will cover their legal responsibility.

PROFESSIONAL e

o“~

Employes. All employees working with in the scope of their duties are ?

covered by the companys professional liability self-insured funds.

UNIT 28

Test 7

545

Our world is connected more easily not only through the means of transportation available but also through the technology that helps make those links possible. Several occupations in transportation exist, and

knowledge of keyboarding skills is necessary to qualify for positions and advance in the field. Among the positions in the transportation field are very technical careers such as pilots, engineers, and boat captains. However, transportation careers also involve reservation agents, cargo and freight agents, dispatchers, drivers, office and administrative

support, production and expediting clerks, and several others in which keyboarding experience is essential. Reservation agents working for both ground and

keyboarding. Agents use computers to make, change, find, and cancel reservations and tickets, as well as to

compose various reports related to their jobs. Cargo and freight agents, as well as dispatchers, are required to have good organizational and communication skills, including adeptness with typing. Accuracy in this field is extremely important, because information sent to the other members of the team must be correct so that shipments, cargo, and even passengers will arrive at their destinations on time. Of course, no business can function without a competent office administration staff, responsible for all records, files, and

reports. Keyboarding is an important aspect of all careers in the transportation field.

air travel need excellent computer skills, including

Objectives KEYBOARDING

DOCUMENT PROCESSING

WORD PROCESSING

547

UNIT TWENTY-NINE >

Lessons 141-145

Integrated Office Project

Travel Goals e Improve accuracy and speed on alphabet and number keys e Format a variety of documents for a travel agency e Transcribe copy from simulated dictation

"A. WARMUP

A. Type 2 times.

Begin each day with at least 15 minutes of skillbuilding. Then,

complete as many documents as you can.

B. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as

you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

1

Three

2 Villani 3

& Benson)

last year. HP

law firms

(Quayle

& Juster,

Gixen

& Razacco,

in Cook County handled the most cases

They processed

852,

967,

DaeNite eRe A a aerovea emcee

any)

and 1,430 total emmoae emma)

and

11

for 23

cases.

3%

TOM Palle aieae

Are you eating wisely? If you're like most Americans,

5

you have never been hungrier

6

health.

7

into today’s

8

9

As medical

research transforms

fallacies,

For example,

for information

many

many folks

about food and

yesterday’s

beliefs

35|

are changing their ways.

treat discussions

23)

|

have focused on 11]

the value of fiber in our d@ijts, but did you know there are

23°

10

two types

3%

11

bran is known for iths high amount

12

are their detereneee’ Insoluble

13

content; of the intestines,

14

cancer.

is

of fiber?

Soluble

Oatmeal

fiber

is high in soluble

of insoluble

fiber,

and

Fiber What

fiber adds bulk to the

which Perennt

11

Ort ©colon

23

adds bulk to the stomach@\) contents, in o

er

a

35

ec

making diets feel stuffed and help reduce cholestrol. |

47

Americans typicaly eat half the (amount\ daily) of fiber

11

m recomended by the national cancer Ns CiLULe ATeerving Of = 23 c : some #¢ereals can supply up to one -third of the daily quoté& a5 =

Other pe

firstzrate BS

=

sources are ee ae eC

=

a

cerlain fruits and vegelables. Raver leases Mime er OM sh miume ayes? Pam angen ts oes

~ UNIT 29

Lessons 141-145

47

G Type each sentence on a separate line. Type 2 times.

TECHNIQUE PRACTICE: ENTER KEY 20

Decorate

21

Watch the inauguration. Go to the rally. Enjoy the recital. Run in the marathon. Bake the bread. Vacuum three bedrooms. Visit the nursing home. Sell four tickets. Drive the truck.

22

H 23

as

D. Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

eeee

24

ee

Attend

eee

OS

five

ee OR

seminars.

Roe i

Go to the

theater.

Sie MER a) “SOQ ate lal

25 26

Because he was very lazy, Jack paid for six games and Rex says Jack played a very quiet game of bridge with Jerry loves pizzas and got quite a few when Alex came Mary, Jenny, and I will quietly pack five dozen huge SO

eZ

va

Tae

WOOT

OS

eS

oO

SSI

CAO

TAR

EQUI

quit. Inez. back. boxes.

WSS

area

PRETEST: Vertical Reaches

PRETEST 28 29 30 31

PRACTICE Speed Emphasis: If you made no more than 1 error on the Pretest, type each individual line 2 times. Accuracy Emphasis: If you made 2 or more errors, type each group of lines (as though it were a paragraph) 2 times.

room.

12-SECOND SPEED SPRINTS

27

Take a 1-minute timed writing. Review your speed and errors.

the

The as on ah

Jane and her escort musicians in the band they came in. It seems the bank of the river Rice Ean we lk

were late for a dance at the club. had just started to play the song Jane injured the back of her knee during a cruise late that morning. eel 6 ee Bi kS ol MOR HTL 2 TA 2

11 23 35 47

PRACTICE: Up Reaches a 32

33

B 34

5 35

.

late flatly rebate atomic drowsy sundry driver ju jump junior justly jumble es ages thesis access esteem at

dr draw

rather adrift adjust resort

repeat

scarce

recall

attest

drying tundra injure ucist smiles escape

atom what drum drug jury junk desk nest

PRACTICE: Down Reaches | Fiscal

cash

eal

cattle anklet

casual unkind

38

ca scat scales nk rank blanks Das tubampal lor

cabana

bakery

donkey tinker chunky wink bank abates global basket balk band

39

Scactscescutpc

ascend

scheme

escort

36 | 37

POSTTEST Repeat the Pretest

fiasco

scolds

scar

scab

POSTTEST: Vertical Reaches

timed writing and

compare performance. I. Type the paragraph 2 times. Before typing, read the lines and mentally correct the transpositions.

TECHNIQUE PRACTICE: CONCENTRATION 40 41 42 43

Employee benefits, also known as benefits fringe, must be carefully evaluated when select you a job. Your benefits received from a job be can equal to one-third of salary the received. Thus, the of importance benefits be must obvious.

UNIT 29

Lessons 141-145

549

K. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

People continue their work, and the When you rent a car, You should also know

to rent autos for personal use and for car rental business just keeps growing. look carefully at the insurance costs. whether you must pay a mileage charge.

It is likely that a good deal of insurance coverage is a part of the standard rental costs. But you might be urged to procure extra medical, property, and collision coverage. If you accept, be ready to see an increase in your charges.

Perhaps this is not necessary, as you may already have the kind of protection you desire in a policy that you have at the present. By looking at your own automobile insurance policy, you could save yourself a significant sum of money. Paying mileage charges could evolve bill. The cost is especially evident when involve destinations that are many miles travel plans and costs completely before fi Tih iit RAD elles ae

into a significant the planned trips apart. Review your making a decision.

Ame OO een meCe atema Meme ommOmmrOme ee

TOL

id

be

i Type each line 2 times.

Quail Maxie Every Zeke

UNIT 29

are quite quiet and quick, but Quentin got expects sixty extra boxes of deluxe texts entry in Addy’s diary displayed loyalty to was amazed at the size of the dozen zebras

Lessons 141-145

his quota. next month. your city. in the zoo.

N. Take two 5-minute timed writings. Review your speed and errors. Goal: At least

54wpm/5'/5e

nase

Companies in our country have witnessed many changes to their overall structures in the past decades as a result of downsizing, mergers, acquisitions, and the need to stay competitive in a global market. Many of the restructured companies have seen a dramatic decline in the total number of employees. Turmoil in the labor market has prompted many firms to rethink their staffing models and to make the move toward a more flexible work environment. A work setting can be made more flexible in several 101 ways. Job sharing is a popular example in which two persons 113 split the hours of one position, with each employee working 124 a portion of the time. Flextime is another work schedule 136| that grants a wide range of starting and quitting times so 148) that employees can take care of their scheduling needs. A 159) third way to establish a flexible work setting is to allow i7 telecommuting. Employees, who work from their homes, are 183| linked to their offices via the phone or the computer. 194} Compromises in scheduling will continue to grow as the job market tightens and many workers realize they must face commitments outside of work, such as child and elder care responsibilities. Some companies feel it is in their best interests to be responsive to the needs of their employees. Flexible work hours give people the power they need to create a balance of home with work. ees iets soil ss

‘og

ain

|

WORLDWIDE TRAVEL AGENCY Situation: Today is Tuesday, August 15, 20--. You are working as an administrative assistant at the Worldwide Travel Agency, which is located in Terre Haute, Indiana.

Your supervisor is Ms. Joanne SloanRiley, manager of the Terre Haute branch office of Worldwide located in the Gateway Mall.

As in any office, you are responsible for the neatness, attractive appearance,

and accuracy of all documents you prepare. In other words, you are expected to format documents properly, capitalize and punctuate correctly, and review all jobs for errors (typographical, grammatical,

(Continued on next page)

UNIT 29

Lessons 141-145

551

punctuation) that Ms. Sloan-Riley may have missed. You will be required to prioritize the tasks assigned and complete them in priority order. Use the modified-block style with standard punctuation for all outgoing correspondence, and include this closing:

level (1, 2, 3) of each job according to

Sincerely yours,

these guidelines:

Joanne Sloan-Riley Manager Ms. Sloan-Riley has a number of jobs ready for you to complete. Few directions are provided for completing the variety of jobs to be created or compiled. To complete the jobs, rely on your formatting skills, creativity, and critical-thinking and

problem-solving skills. Your communication skills will be challenged as you “tran-

Table

29-66 Job Priority List

scribe” dictation that contains no capitalization or punctuation. Use any word processing features needed in order to complete the jobs. Read through the materials before you begin, and clear up any questions you may have. Then determine the priority

Create the table below. In Column A, type the identification for each job in order of appearance in this unit. In Column B, show the priority (according to the directions given above) of each job. Print the

1. Items which have been identified by Ms. Sloan-Riley as high priority or which, in your judgment, should be in this category (the clue may be in the directions or within the text of the job). 2. Items which are timely but, on the basis of their content, do not warrant a

high-priority label. 3. Items which may be delayed until after you have completed the jobs in levels | and 2.

table and then complete the of priority. In Column C check off each job as you include the date and time of

JOB PRIORITY LIST WORLDWIDE TRAVEL AGENCY Job

Priority | Completed

Table 29-66

tis

Report 29-122

—

|

Correspondence 29-137

|Correspondence 29-138 | Correspondence 29-139

Sa ss

UNIT 29

Lessons 141-145

ee

jobs in order of the table, complete it; completion.

Report 29-1 20>

Please type this information for the Norway tour. Let me know when you are done so that I can dictate a cover letter to accompany it.

Business Report

NORWAY TOUR Business reports are normally typed with single spacing.

ae

4] The official date of departure for the trip to Norway is September/ . The

following information is provided so that you will be kept upfiofdate on final arrangements. Airline

United

The\flight/return) will leave Oslo on September!8. Flight Number

Airport

513

Lv. Indianapolis

53127 pan:

Arr. N.Y. Kennedy

6:33 p.m.

Lv. N.Y. Kennedy

9:05PM.

Northwest 102

Northwest

United

104

1631

Time

Arr. Oslo

WAPalS, (eying).

Lv. Oslo

2:05 p.m.

Arr. N.Y. Kennedy

3:50 p.m.

Lv. N.Y. Kennedy

6:15 p.m.

Arr. Indianapolis

7:35 p.m.

{| Please be at Gate 16 at Indianapolis ternational airper? one hour in advance of our departure flight. Tickets will be at the gate, and all travelers will be issued individual boarding passes.

Luggage 4] According to snternational flight regulations, each person may check one piece of luggage wiéghing up to 44 pounds. checked through to Oslo.

All luggage will be

You may falso| carry one small bag to be stored

under your seat on the plane.

Other personal items, such as coats and

cameras, may be stored in the overhead compartments.

PASSPORTS §] Upon boarding Northwest in New York, you will need to present your passport.

Please keep it handy, and be careful not to misplace or logse it.

UNIT 29

Lessons 141-145

553

Correspondence 29-137

>

Business Letter in

Modified-Block Style

An unusual inquiry arrived in today’s mail. | New England and the Boston area. I was Mrs. Myrtle A. Cook of 347 Cummins _ in a hurry when I dashed off this reply. Drive, Muncie, IN 47304, has inquired _ Please correct any errors and get this letter about scenic routes from Muncie through __ out this afternoon.

{| A trip from Muncie thru New England & the Boston area is a good choice for late September. We do not however provide detailed plans for automobile travel. {| Perhaps your insurance agent or your automobile club can provide this service. You also may obtain useful information from state tourist bureaus & the chamber of commerce in each area that you plan to visit. {| | hope that you will find the enclosed brochure about hotels and motels in the Boston area helpful. {| When ever you plan to use commercial transportation for your travels, we will be happy to help plan your trip.

Correspondence 29-138

be

Send the following letter to Mr. Timothy

Mr. Barrow was recently engaged, and we

Barrow, 2871 Orchard Lane, Muncie, IN

would like to generate additional business

47303.

Form Letter

for honeymoon trips.

Dear :

Congratulations on your engagement!

This is such an exciting time for

you.

You willSoon\begin planning for your wedding, and you probably already have started thinking about where you will go for your honeymoon.

Locations that are particularly popularin the winter months

are the Caribbean Islands, the Bahamas,

Mexico, California, and Florida.

Some summer sites for those who enjoy the outdoors are New England, Minnesota, Glacfit National Park, and the Upper Peninsula of Michigan. The resorts of the Pocono Mountains provide packages for skiing, skating, and snowmobiling in the winter and for golf, tennis, and water Skiing in the summer.

Always/popular honeymoon trips, of course, are a visit to

Niagara Falls and an ocean cruise.

Come visit us, and one of our agents will be happy to make your reservations. By doing so early, you will-get’the best prices and

accommodations.

can take. advantage oF

We extend our wishes for happiness to both of you and look forward to

serving your, |PS We cam also arrange flights amd room herrwations

UNIT 29

:

Lessons 141-145

Correspondence 29-139 Dictated Cover Letter

Correspondence 29-140 Memo

Here’s the cover letter to go along with the Norway tour report. Use a date of August 15, 20--, and Norway Tour as the subject line. Do not type an inside address.

dear norway travelers . . . the date of departure for our tour of norway is fast approaching . . . and i wanted to update you with the final plans... (Paragraph) . . . enclosed is a report that details our flight schedule and other items concerning our flight out of the united states ... once we reach oslo... i will give each of you a copy of the final itinerary for our ten days in norway and a detailed schedule for our return to the united states ... (Paragraph) . . . thank you once again for joining us on our tour... if you have any questions or concerns before our departure... please contact me at 317...555...4313...best wishes for a wonderful vacation...

The NAA and major airlines have been _ alone. Please type this memorandum for working for some time to structure the fol- | our employees. lowing guidelines for children traveling

MEMO TO:

All Employees

FROM:

Joanne Sloan-Riley, Manager ?

DATE:

August 15, 20--

SUBJECT:

Guidelines for Children Who Travel Alone Nour

The airlines have issued +ules for children who travel alone. Please keep

these Quide lines posted so that you can refer to them frequently.

ee 1. No children under 5 years of age willbe accepted without an adult. 2. Children aged 5, 6, or 7 will be accepted on nonstop flights. They must be met by an adult, however. ?

3. Children aged 8 through 11 will be accepted on Pee iw ate. « lee

=

ere They

must be met by an adult at the conclusion of the flight. The airline will assist children in making connections. 4. \Zhildren unaccompanied

will be charged an adult fare.

5. Children aged 12 through 15 may receive help in making a connecting flight if help is requested.

p

6. The adults meeting a child must show proper identification and sign ay document before they take the child. Remember, there are no exceptions to these policies.

UNIT 29

Lessons 141-145

555

Table

29-67" Five-Column Boxed Table

Please type this table, which shows sales for the last two years. We will attach this to a memo to Loretta Kendall and Mike Britton, which I will draft later today. Compute the total bookings for this

year and the percent change between the two years. Calculate the percentage by dividing the total amount of increase by the total amount for last year.

WORLDWIDE TRAVEL AGENCY COMPARATIVE BOOKINGS/SALES

Salesperson een

Jeffrey S.

sh Bookings ($) | Bookings ($) | Percent |Branch a Last Year This Year | Change Terre Haute

375,682

Se

326,783 | 174,924 293,491 |

336488 187,466 314,832

360,420

379,141

420,734

431,724

By

TTerreHaute

307,859

61 1,567|

=

| Terre Hauteie

294,786

255,006 eee

eeta

305,709

257,056

261,1 a7

Muncie

182,482

184,002

Schuenemann, Kelly A. | Muncie

190,581

205,904

|

Scott, Charlene A.

Terre Haute

337,691 teed

316,724

a

Muncie

268,990

274,823

een neis mona |Bradley, Brian Carlson, Bobbi Jo Frazier, R. G.

Huls, Madeline D. | King-Sager, Karen

Kokaviska, David J.

ienee Tce Indianapolis | ee

Muncie

Mancini, Gregory R. McDowell, Mark L. Quinnell, James A.

|Sequera, Pedro

|Vezzetti, Joy M. Young, Mildred F.

TOTALS

ee Indianapolis

Terre Haute

rk

Indianapolis

265,559 |

|

4744791 [os

a

ir

407,890

DOS Ol bee a

UNIT 29

| Lessons 141-145

|

i

Tables 29-68), Through Table 29-70 Five-Column Boxed Tables

I’ll also need comparative bookings/sales data for each of the three branches. Prepare a table for each branch, using the branch locations as subtitles. List the salespeople on the basis of highest to lowest bookings for this year. For example, in

the Muncie table, the name of Madeline D. Huls will appear first, and James A. Quinnell will be last. For each branch, provide totals for this year and last year and the percent change.

Here is the text for the memo to Loretta

Travel Agency as the subject line. Supply the missing figures from the summary table that you prepared.

Shade only thetotals row in each table.

Correspondence, | 29-141 Cover Memo

Kendall and Mike Britton, managers of the

Muncie and Indianapolis branches, respectively. Use Bookings/Sales for Worldwide

Now. that the Worldwide Travel Agency fiscal year has come to. a close and financial data has been compiled, we are pleased to.

three tables provide as a whole. The remaining for Workdwide Please compare the total Worldwide amount of $ for for this year. 9 believe that the increase Cast year with $ We know. that your stafh members are eager to.see these latest sabes fiqures. Please extend my congratulations to.all af them.

Correspondence 29-142 Dictated Cover Letter

Send the following letter to Ms. Rachael Stanslowski, 1833 Muncie, IN 47302.

Broadway

Circle,

I would like to mail this letter as soon as possible so that we can get the completed questionnaire back by the end of next week.

you have used worldwide travel services . . . and i recall that you were quite pleased with the arrangements that we made . . . please help us to continue serving the needs of people like you who use our services by taking a few minutes to complete the enclosed questionnaire . . . (Paragraph) ...we hope to have all information compiled for our needs assessment by the beginning of october .. . therefore... we would appreciate receiving your response by september 7 . . . please use the prepaid self addressed envelope that is enclosed to return your questionnaire .. . (Paragraph)

(Continued on next page) UNIT 29

Lessons 141-145

557

. we look forward to receiving your questionnaire soon so that we can continue our commitment of providing quality services designed specifically tOksy OUteer

Report >| This questionnaire should help us better meet the needs of our travelers. 9-123 :

aE Questionnaire

OK KD- Contr horizontally

= WORLD WIDE TRAVEL AGENCY

Traveler questionnaire

Please respond to these questions in the spaces provided.

1.

How many times |you(have) used the services of Worldwide Travel? 1

.

2-5

foo ft

2.

ee

|

eee IBOlmOre

Which Worldwide branch usually serves your travel needs?

Glledliopia hil '

hofate andoffer

6-10

Indianapolis

3.

Muncie

Terre Haute

How would you rate our service?

SP

——

Prepare Mr. Brantley’s expense report for the month of August, using this information:

Week ending 8/1: 11.84 mites

Expense Report

Week ending 8/8: 15.68 miles

Week ending 8/15: telephone $23.07; bunch $16.75 Week ending 8/22: entertainment $56.49 Week ending 8/29: airfare $827; taxi to. airport $16; entertainment $152; meals $43.50; hotel $135.22; telephone $14.27; hatel $135.22; tari to. Capital $14.75; meats $20.37; entertainment $35.24; taxi to. airport $15; taxi to. home $16

z

UNIT 30

——+ Lessons 146-150

UNIT THIRTY-ONE >

Integrated Office Project

hd

Lesso ee J5)-155 : :

Electronics Goals e Improve accuracy and speed on alphabet and number keys e Format a variety of documents for an electronics company e Compose a business letter and a memo e Transcribe copy from simulated dictation

A.type 2 times.

A. WARMUP

Begin eachdaywith Sia oes

1 2

complete as many

3

documents as you can.

Invoice #37 from Quigley & Baxter was for $5,682. With the discount of 25%, the total came to $4)261.50. The order

11 93

on Invoice

35

erie

B. Take a 1-minute timed writing on the first paragraph to establish

your base speed; Then

oe

from

Jecke

whether :

& Ponzi was

Os On esBNE.

The art of negotiation

take four 1-minute timed writings on the remaining

#219 ges

te

for a total imo

of $850.

Gh 10S Fae

ete

is a key part of life each day,

you are buying a house, F

asking for a raise,

or just

paragraphs. Assoon as

trying to get your kids to go to bed. Yet most people dread

is equal Rpaaal your

it. They are afraid

eet ee en the next, more difficult

In negotiating, you never get everything you want, but you often can persuade the other party to do what you would

paragraph:

like without demanding it. Remember that by requesting what you want amiably, you are more likely to get what you want. Another suggestion for creating a win-win situation is to work on your list. Many people proceed to the bargaining session and reel off long lists of demands. It is vital for you to do thorough research prior to starting your meeting. Some folks postulate that the only way to successfully negotiate is to be devious or untruthful. This is not true. True negotiating is not adversarial; it is working together to come up with an arrangement which is of mutual interest. ec

|

eB a

PGSP

they might not win the battle

a

Sea

A

PE

of wills.

Va

UNIT 31

Lessons 151-155

571

[ese

C. Type each line

ae io

2 times, inserting

the necessary capital letters as you type.

Dave The Jim, The

and debbie were wed in orem, american golf association will sue, nate, ann, and pat went miami dolphins and new england

utah, on meet in to radio patriots

sunday, july 21. kansas city, mo. city music hall. meet on sunday.

PRETEST Take a 1-minute timed writing. Review your speed and errors.

Some employees were engaged in a market survey to rate the data gathered from the classes. Some of the data within the study eluded the employees because they were puzzled by the range of ages of students and by the high dropout rate. 9 12 fa es | 6 8 10 em: Sg)

PRACTICE Speed Emphasis: If you made no more than 1 error on the Pretest, type each individual line 2 times. Accuracy Emphasis: If you made 2 or more errors, type each group of lines (as though it were a paragraph) 2 times.

voyage joyous decoys argued market soared puzzle spunky deputy luxury eluded salute

genius danger hinder ratify

employ embark campus unplug

oyster coyote dollar anElet pushed repute fluffy lugged

urgent agents merged engage update payday agenda pedals shield hiking behind hiring traced ranged afraid ramble

POSTTEST Repeat the Pretest timed writing and compare performance.

I. Type the columns 2 times. Press TaB

to move from column to column.

UNIT 31

admire shrewd memory nickel

Lessons 151-155

beacon thread needle ordeal

candle unused oppose

desire vision kimono

plunge

agrees

earful waving

lastly runner

K. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

|

42

45 46

:

L. Take three 12-second timed writings on each line. The scale below the last

line shows your wpm speed for a 12-second timed writing.

35_ 47|

The hungry turkeys ate eight bushels of corn that were pitched to them by our neighbors next door. They also drank the five bowls of water that were left in the yard. Most of 35°

all, the birds caused quite a bit of chaos in the barnyard.

ce | 49 50

53 54 55

|

A downturn in world trade prices signals lower profits for the giant companies. In fact, most large companies will see the usual signs of tight credit and other problems. The firms must get down to business and plan for future losses.

A desert effect place.

debate on what to do about that extra acreage in the dragged on for eighty hours. One problem is what the 23 may be of moving the ancient Indian ruins to a safer 35) The committee has a duty to protect our environment. /

Molly Babbage delivered the introductory speech at the annual meeting that took place in Columbus the last week of 23° September. The program included discussions of seven topics 3 | that had generated interest among the members of the group. 47| —

Se

eer

eee eS Tesieh AA

| 67

Mail these statements: (1) #1276, (2) #1413, and (3) #1798. Trade discounts of 20%, 15%, and 8% amounted to $143 saved.

58

Flight #41 to Ames cost $438; Flight #22 to Butte was $585.

59

On 5/16 he (John) paid $141, which is 24% less than I paid. PS

Que] Ste

AOL

OO Mi

MUNC Ttis Feel

Sei) Foe

|

10

NOS Nell LOM Nel wiZ5l) Kole 4Qual ftMA5U tt VEO

|

A

|

12

1 i 551 t 1 160

M. Type each line 2 times.

Gh G2

6701 ols d) 28 8737

8202 or 14 00208 1938

6303 7204 8705 9606 7Oloe ol onr 017561 Oy 27502604729 93930 6739 9340 8241 7742

2707 1008 7409 6"491993920"°2821 2831 7632*6/33 9843 9044 5645

UNIT 31

8510 1622 6534 4046

9311 1723 7435 3947

8212 1624 1036 2848

Lessons 151-155

©

573

ok

N. Take two 5-minute timed writings. Review

Nee

geste

country innkeeper might enjoy an idyllic life. Many people often imagine leaving their demanding jobs to manage a country inn far from the crazy pace of the cities. They dream of living in a place where they can be independent, creative, and peaceful. They would like to have financial security and comfort and enjoy the quieter pleasures of life, How acclrate is this portrait? Owning, an inh is a business. Just like any other business, it is filled with various problems and joys, heartaches and challenges, and

Goal: At least 56wpm/5'/5e

anxieties and rewards. What are some qualities successful innkeepers share? Although they all have a distinct personality, there are several common attributes. First and foremost, they must enjoy meeting, working with, and being near lots of people. They should like seeking out challenges and enjoy taking risks. They should be stubborn enough to hold onto a dream in the face of adversity and flexible enough to step in wherever and whenever something needs to be done. In addition to having the right personality, a solid bank account is required to open a country inn. The exact amount of capital will vary depending on the size and scope of the inn, but about a quarter of the purchase price of the land is often required for the down payment. Additional money will be needed for other types of expenses, including labor, repairs, landscaping, furnishings, and advertising. Se]

|

Cle fe

(ee ft C(t

Hon

SAFEGUARD SECURITY Situation: Today is March 4. You work for Safeguard Security and are administrative assistant to Ms. Marina Cruz, the marketing manager. Safeguard supplies all types of security equipment to both the home and the business market. Its offices are located at 11 Wilson Avenue, Hazel-

wood, MO 63122 (314-555-3400; 314-555-6924).

fax

You are responsible for the neatness,

attractive appearance, and accuracy of all documents you prepare. In other words, you are expected to format documents properly, capitalize and punctuate

(Continued on next page)

UNIT 31

Lessons 151-155

correctly, and review all jobs for errors (typographical, grammatical, punctuation) that Ms. Cruz may have missed. You will be required to prioritize the tasks assigned and complete them in priority order. All letters are to be typed in modified-block style with standard punctuation. The closing lines are to be formatted as follows:

Sincerely yours,

SAFEGUARD SECURITY

Marina Cruz, Marketing Manager Ms. Cruz has a number of jobs ready for you to complete. Few directions are provided for completing the variety of

Table 31-75

Create the table below. In Column A, type the identification for each job in order of

Job Priority List

show the priority (according to the directions given above) of each job. Print the

appearance

in this unit. In Column

B,

jobs. To complete the jobs, rely on your formatting skills, creativity, and criticalthinking, problem-solving, and communication skills. Use any word processing features needed in order to complete the jobs. Read through the materials before you begin, and clear up any questions you may have. Then, determine the priority levels (1, 2, 3) of each job according to these guidelines: 1. Items which have been identified by Ms. Cruz as having high priority or which, in your judgment, should be in this category. 2. Items which are timely but, on the basis of their content, do not warrant a high-priority label. 3. Items which may be delayed until after you have completed the jobs in levels | and 2.

table and then complete the of priority. In Column C check off each job as you include the date and time of

jobs in order of the table, complete it; completion.

JOB PRIORITY LIST Safeguard Security

eras eit[gaara seAARfactig eC rea eres [Correspondence 31-148 | | Correspondence 31-149 roaceuy | | Correspondence 31-150

UNIT 31

Lessons 151-155

575

Correspondence, 31-146 Business Letter

Send this letter to Mrs. Phyllis Berkowitz, 15 Park East Road, in Aurora, CO 80010.

Mrs. Phyllis Berkowitz

15 Park EastRd) Aurora, CO 80010 Dear Ms. Berkowitz:

a | am pleased to learn that our ade in the latest issue ofthe magzine Electronics Developments has prompted you to seek jinformation. Thank you for returning the inquiry card that was part of that add. Y

Security

WS

Safeguard,is a comprehensive supplier of all types of security systems that can be purchased for the home and/or business establishment. Our newest security system, Model 1023, is designed to alert you_of a forced entry into a protected area or signal an alarm if smoke or fire is detected. This system becomes your Alarm Processing Center.

+hree

The burglar alarm section Bee er acon of operation. This enables the installation to be broken.down into three areas of protection. The fire alarm part of the system operates on a 24-hour basis ande¢ It uses P ¥ E a one-zone concept. Enclosed is a brochure that describes this system in detail. Please review this information, and | will plan to have our marketing representative in your area contact you within the next ee-weeks to answer any questions you may have.

Correspondence, | This memo will update Ronald Schmidt on my plans to be in San Francisco for the NERDA convention. 31-147 Memo

MEMO

TO:

FROM: DATE:

Ronald Schmidt, California Representative Marina Cruz, Marketing Manager March 4, 20--

SUBJECT: San Francisco Trip {| As | indicated in our last telephone conversation, | plan to fly to San Francisco on March 29 to attend the NERDA convention and visit with a few prospective customers. {] | will arrive on Sunday, March 29, at 7:40 p.m. on TWA Flight 233. | would very much appreciate it if you could meet me at the airport and then join me for dinner with Mr. Tate and Mr. Mancini of Redwood Electronics. {| | will spend all day Monday at the NERDA convention. On Tuesday |will visit with officials of Empire Electronics in San Carlos and would like you to join me as well. {| If you have any questions, please call me.

UNIT 31

Lessons 151-155

Correspondence 31-148 Business Letter

We just received this purchase order from Gull Electronics. Compose aletter to them indicating that the last two items will be shipped immediately; however, Model 1020 is no longer available. It has been replaced by Model

Explain that our sales representative in their area, Mr. Jack Osur, will contact them to explain the features of Model 1023 and that we will be delighted to ship it to them when he confirms the order. Send a copy of this letter to Jack Osur.

1023, which will be

announced at the March 30 trade show in San Francisco.

PUIRCIEIASIE OIRIDIEIE

Gull Electronics 57 Livingston Parkway Moberly, MO 65270

314-555-0720 Fax 314-555-0290 The following number must appear on all related correspondence, shipping papers, and invoices: P.O. NUMBER: 1574 TO:

Ship To: Safeguard Security 11 Wilson Avenue Hazelwood, MO 63122

P.O. DATE

REQUISTIONER |

SHIP VIA

F.0.

POINT

Jan Gull

UNIT PRICE $ 399.75

DESCRIPTION Alarm processing system, Model 1020 Automatic alarm shutoff

$ 24.00

Combustion detector

$ 64.50

SUBTOTAL SALES TAX SHIPPING & HANDLING OTHER TOTAL|

Correspondence 31-149 Memo

Correspondence 31-150 Composed Memo

$1,125.47

Prepare a memo to Jack Osur, sales representative, informing him of the letter that was sent to Gull Electronics. Attach a copy of the purchase order from Gull Electron-

ics. Ask Jack to contact the company as soon as possible to finalize the order for Model 1023.

Prepare a memo to Thomas Butler, Shipping Department, notifying him that he will soon be receiving a purchase order

and the combustion detector, and give the reason for this partial shipment as you explained it in the letter to Gull Electronics. Include a copy of the purchase order for his reference.

(No. 1574) from Gull Electronics when it

is forwarded from Accounting. Ask him to ship only the automatic alarm shutoff

UNIT 31

Lessons 151-155

577

Table 31-76 Four-Column Open Table

Here is selected security an open

some material for a price list of products that are optional for our systems. Put the information in table format, with the title “Price

Schedule for Safeguard Security Optional Items.” As a subtitle for the table, use

“Prices Effective April 1, 20--.” I don’t need this until next week.

the column headings are item... catalog number. . . dealer cost... and suggested price .. . the first item is entry delay warning device... the catalog number is s s dash one hundred five . . . the dealer cost is fifty nine dollars and ninety five cents .. . the suggested resale price is seventy nine dollars and ninety cents . . . the second item is combustion detector...ss dash two hundred thirty two . . . sixty four dollars and fifty cents . . . ninety dollars and thirty cents . . . the third item is delay disable switch ...s s dash three hundred fifty one. . . nineteen dollars and ninety five cents . . . twenty five dollars and sixty cents... the next item is automatic alarm shutoff ...s s dash four hundred twelve . . . twenty four dollars . . . thirty three dollars and sixty cents... the next item is panic alarm ...s s dash five hundred fourteen .. . thirty nine dollars and ninety five cents . . . fifty four dollars .. . and the final item is security phone dialer ...s s dash six hundred one... fourteen dollars and ninety five cents . . . nineteen dollars and ninety cents...

Please send this letter when you have time. Correspondence 31-151 yi Business Letter in

Modified-Block Style

Correspondence, 31-152

mister paul baines... baines ... chamber of commerce . . . one fifty seven village square drive... hazelwood ... missouri... six three oh four two. . . dear mister baines ...i enjoyed attending the recent luncheon held by the hazelwood chamber of commerce at the village inn... i especially enjoyed having a chance to speak with many of our business leaders from hazelwood ... (Paragraph) . . . it was very enlightening to hear of the many plans that the chamber has made for the next twelve months .. . the plans for the day fair to be held on saturday . . . april twentieth . .. sound very exciting... this can be a real boost for all our business establishments in hazelwood ... (Paragraph) ... if the plans to prepare a program booklet for that day materialize ... i want to be sure to be included as a supporter. . . please contact me about purchasing a booster page... sincerely yours...

Please prepare the following memo to the Accounts Receivable Department request-

ing invoices to be prepared for the companies listed below.

Memo

(Continued on next page)

UNIT 31

Lessons 151-155

MEMO TO: Accounts Receivable Department | FROM: [Your name], Administrative Assistant | DATE: March 4, 20-- |SUBJECT: Request for Invoices

{| Please send out two invoices for the items that were shipped to the companies listed below: © R&S

Systems, 156 Oaktree Road, Sikeston, MO 63801 for 2 entry

delay warning devices, 2 automatic alarm shutoffs, and 1 panic alarm. © Bentley & Sons, 11 Westfield Center, Clarinda, IA 51632 for 2 combustion detectors, 2 delay disable switches, and 1 security phone dialer. | urs

Report 31-128 Flyer

I composed this notice to announce the opening of our new branch office. Please arrange it as an attractive one-page flyer to be distributed at the trade show in San Francisco on April 1. Position the

information

as shown

in the diagram.

Please use different font sizes and other attributes (such as borders and fill) to make it attractive.

SAFEGUARD SECURITY ANNOUNCES A NEW BRANCH OFFIC Safeguard Security is pleased to announce the grand opening of its newest branch office in San Francisco on April 1, 20--. This state-of-the-art office will

offer many exciting Web site services to our clients:

Insert appropriate graphic.

¢

Online brochures and catalogs.

e

Online business presentations

showcasing our security systems.

e ¢

For more information, please contact our branch office:

Tips for combating theft and enhancing security. A home page where clients can chat with our sales staff and technicians.

Safeguard Security 431 North Point San Francisco, CA 94133 415-555-2331 http://www.sf.safeguard.com UNIT 31

Lessons 151-155

579

somes

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PSSb-SSS-EIT

ao

aoc |

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Lessons 151-155

suTyojny

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t

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ery WQL9-sss-10S Gesell au0ud

Con

AAVS MIN

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(@)

PALI

Five-Column Boxed Table

yIpne voeg 'A31poid@)uoodur09 woo jouer Aeypoyy npo'owis@)Aeyounrl

> 31-77

UNIT 31

Please type this list in final form in landscape orientation. Be sure that the company names are in alphabetic order.

We need a directory of all of last year’s new clients that we can use in the office and distribute to our representatives.

Table

syonpolg JodUa], ULLIOH SOLSNpuy

Report

In order to attend the NERDA convention

_29. Please have this itinerary ready for me

31-129

and to visit with prospective customers,

before I leave.

;

Itinerary

I'll be traveling to San Francisco on March

Itinerary for Ms. Marina C

I —

N

q

March 28-April 1, 20-Sunday, March 29 —_— OOOO’

6:30 p.m.

Depart Lambert-St. Louis International mrperl TWA Flight 233.

7:40 p.m.

Arrive San Francisco International Airport; Ron Schmidt,

California(ep) (ep), will meet you. 8:30 p.m.

da

Electronics

Dinner with Mr. Tate and Mr. Mancini of Redwood Systems.

eee March 30

7:30 a.m.

Breakfast--Mr. Jack Morris, Belmont Systems.

9:00 a.m. Attendfopening general session of NERDA Convention. 10:30 a.m. Work atbooth in exhibitors’ room. 12:00 noon =,uncheon--Golden Gate Ballroom.

as 2:00 p.m.

seminor: Trends Attend , Security Systems Electronics.”

7:00 p.m.

Attendypanquet--Golden Gate Ballroom.

Tuesday, March 31 eowOESeeOOOEOEOerrO~Srn~“*"”

7:30 a.m.

Rob

Breakfast--Todd Dilts, Marie King, and daek Ross of Empire

Electronics in Sanfarlos.

~ 9:00 a.m.

6:00 p.m.

Spend day at Pp iie Electronics--tour facilities, Ravé lunch with officers, maf sales presentation. Dinner with son and daughter-in-law.

Wednesday, April 1

12:00 noon

NERDA ,#uncheon--Golden Gate Ballroom.

ab 530, 0.101. 30 Dail:

Leave San Francisco International Airport, TWA Flight 222. Arrive Lambert-St. Louis International Airport.

UNIT 31

Lessons 151-155

581

UNIT THIRTY-TWO >

é&

_ Integrated Office Project

\

:

WAT

ee, by ed he O

Insurance Goals e Improve accuracy and speed on alphabet and number keys e Format a variety of documents for an insurance company

A. Type 2 times.

A.

WARMUP

Begin each daywith

1

Sica

2 to fly to Quebec on Flight #903 for $1,546. His agenda then 2

complete as many

3

documents

as you Can.

B. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to

Zackery

was

anxious

will

take

him to Japan

|

|

|

{

2

3

|

4

to start

on Flight 5

|

the next, more difficult paragraph.

5

is the ability of husband

6

hidden

7

both as individuals

8

Marriage,

#732

6

i

One of the characteristics qualities

his vacation

|

for 8

|

a cost 9

|

them.

Improvement

and as a couple,

He is

of $2,087.

10

happy marriages

and wife to identify

and nurture

plans.

|

14

often

|

11 35

12

share

1

each other’s

2 ,

and growth,

5)

should be a major aim.

47|

m 9 i0

meant

to foster

Spouse

jie

as a broad

improve

oe

comityzment between

the mone of mutual is a terific goal.

Pee

Aaa

The easist way, for spouses

is

to become

trustworthy,

14

one another,

two people,

improvement. Remember,

is

Helping a

however,

that

is probably not realistic.

im better

one an“other are

to inpire confidence,

to rdpfect onfanother,

to listen

to truly like carefully is

is one another, and to lout/bring}one another¥ best quality? k

| 16 _

17

es

| ie 4

UNIT 32

i9

When you thing in terms of friend makes

that matter. n

sense.Friends

Determine

Sra

the role

try ey pest sees qualities

Deesde if what% bother,Jou is ag little

amoyance you can accept

Lessons 156-160

a

of mutuel

or shethinihcentral to your life

23°

G Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

D. Type each line 2 times, correcting the two words in each sentence that are not

used properly.

PRETEST Take a 1-minute timed writing. Review your speed and errors.

PRACTICE Speed Emphasis: lf you made no more than 1 error on the Pretest, type each individual line 2 times. Accuracy Emphasis: If you made 2 or more errors, type each group Of lines (as though it were a paragraph) 2 times.

12-SECOND SPEED SPRINTS The American

Bar Association

Sunday River

in Maine holds

meet

in Denver,

Colorado.

every Wednesday.

The North Idaho Blood Drive will be in Lewiston and Moscow. Mr. Ray Hart lives at 15 Kent Place, Apt. 4, Clinton, Iowa.

TECHNIQUE PRACTICE: CONCENTRATION Please except my apologies for the poor advise that I gave. He did a through check of all cereal numbers of equipment. She was board with the duel assignments that were disputed. A curtesy reply to explain the access absences was needed.

PRETEST: Common Letter Combinations

|

The condo committee was hoping the motion would not be forced upon it, realizing that viable solutions ought to be developed. It wanted a motion for setting a time period for tensions to cool. All concerned wanted the problems solved.

PRACTICE: Word Beginnings for con per com

forum conks perks combs

forge forced conic consul peril person comet combat

forgot formal confer convey period perish comedy comics

forest convex permit common

foreign contact percale compete

forerun concern percent complex

having fumble option artful

nursing fusible bastion tearful

_ PRACTICE: Word Endings ing ble ion ful

POSTTEST Repeat the Pretest timed writing and compare

will

its Ski Clinic

tying fable union awful

hiking pebble legion cupful

liking edging bowing hoping treble tumble viable dabble nation region motion potion fitful joyful lawful earful

POSTTEST: Common Letter Combinations

performance. l. This paragraph is

TECHNIQUE PRACTICE: SPACE BAR

made up of very short words, requiring the frequent use of the Space Bar. Do not pause

before or after pressing the Space Bar. Type the paragraph 2 times.

by to ice new

A man in a cab at the old pub can go up to the big bar the bay to ask the new boy for a box of cod if I ask him do so. He can cook a box of cod now, or he can put it on for a day or two. We met the old man and his son at the inn; if they eat cod, it is up to you and me to fix it.

UNIT 32

Lessons 156-160

583

K. Take a 1-minute timed writing on the

h to establish first Valibace= sania

Pa

:

takefour 1-minute timed

ae

ee

.

;

P

investing

youequal or exceed your

should make an effort

;

the next, moredifficult

in

a

it

:

paragraphs. As soon as

Pee

es

scarcely pay for necessities,

writings on the remaining

base speed on one paragraph, advance to

ees

Many young people soon see that their entry-level jobs savings

plan.

and there is nothing left for

Neanard

As

hard

as

to begin a savings

i

it

May

b

be,

everyone

plan at the start.

It is easy to understand that most of us don’t realize the effect of starting to save at a young age. The results of saving $100 a month over 20 years are really surprising. Money is not everything, but senior citizens need security.

The dollars you invest in a plan will work for you. If your interest rate is 5.5 percent, the savings of $100 will be worth over $43,078 at the end of 20 years. If the amount impresses you, the next illustration will just astound you. Let us suppose that those savings are earning interest at a rate of 15 percent over a period of 30 years. The same

savings will be worth $563,177. If you double the amount to $200 a month, your savings could be $1,126,354 in 30 years. (RE

Reon

eS

Ales

Ce alle

i ete

= 8)!

Ly Type each line 2 times.

Your tree root tore up your tire. We try to tie your rope. 6974 5433 4995 5943 70 6974 5843. 23 546 59 583 6974 4903. Your power wire tore up your tree prior to our trip or two. 6974

09234

2843

JsEdie Hg Qt alte Sot

UNIT 32

Lessons 156-160

5943

70

6974

5433

04894

eerie ety Oem (rmieaeenS

59

974

5480

94 529. |

WZ

N. Take two 5-minute timed writings. Review Our speed and errors.

oman

arab tionet 57wpm/5'/5e

;

When any holiday approaches,

:

it becomes

:

important

to

plan all activities carefully. This is when gifts might be exchanged and when special food may be prepared. To get ready for these holiday periods, experts tell us that we can reduce stress and enjoy the holiday more if we make lists and schedules to manage our time. This plan provides us with necessary time for relaxation. Lists, schedules, and a definite delegation of duties among family members and houseguests shape the basic plan of action. When organizing your strategy, plan everything from the cooking and baking to the shopping and wrapping. The most important task to remember, and the one that most people forget, is to plan to relax. Psychologists warn us of the dangers of neglecting our personal pleasures. We all need time out to recharge and diffuse developing stress. Nourish yourself with exercise classes, walks, gardening, religious services, or a quiet evening in with an old movie or a good novel. Do whatever you must to pacify your spirit. When the next holiday is on the horizon, do not be a person who gets all stressed out. Remember to plan all the activities carefully and to enlist the help of your family members in getting ready for the celebration. When the plan is followed, everyone can assume some responsibility for handling different tasks, and the end result will be a time of joy that will be remembered by all family members. besrotg yet icpoar!

kai

ee

tl

ze ||

| 1

MIDWEST INSURANCE COMPANY Situation: Today is Monday, August 2. You are employed in the office of Midwest Insurance Company at 125 Ridgefield Avenue in Lawrence, KS 66044 (913555-1478; fax 913-555-1259). Midwest offers automobile, homeowner’s, and life |

insurance. You work for both Mr. Arnold _L. Speert, claims supervisor, and Ms. Joyce McIntosh, sales manager. You are responsible for the neatness, attractive appearance, and accuracy of all documents you prepare. In other words,

(Continued on next page)

UNIT 32

Lessons 156-160

585

Table 32-78 Job Priority List

you are expected to format documents properly, capitalize and punctuate correctly, and review all jobs for errors (typographical, grammatical, punctuation) that your employers may have missed. You will be required to prioritize the tasks assigned and complete them in priority order. All correspondence is to be typed in block style with open punctuation. The preferred closing is Yours truly. Unless you are directed otherwise, the company name is not required in the closing. A number of jobs are ready for you to complete. Few directions are provided for completing the variety of jobs. To complete the jobs, rely on your formatting skills and creativity. Your communication skills will be challenged as you “transcribe” dictation that contains no capitalization or punctuation. Use any word pro-

cessing features needed in order to complete the jobs. Read through the materials before you begin, and clear up any questions you may have. Then, determine the priority levels (1, 2, 3) of each job according to these guidelines:

Create the table below. In Column A, type the identification for each job in order of appearance in this unit. In Column B, show the priority (according to the directions given above) of each job. Print the

table and then complete the jobs in order

1. Items which have been identified as having high priority or which, in your judgment, should be in this category (the clue may be in the directions or within the text of the job). 2. Items which are timely but, on the basis of their content, do not warrant a high-priority label. 3. Items which may be delayed until after you have completed the jobs in levels | and 2.

of priority. In Column

C of the table,

check off each job as you complete it; include the date and time of completion.

JOB PRIORITY LIST Alamo Oil Exploration

Table 32-78

Report 32-130

Table 32-79

Table 32-80 Report 32-131

Correspondence 32-153

Se

UNIT 32

Lessons 156-160

ees Fee mees| 5abet Mal eae Seema ees eee ee ee

Mr. Speert has prepared several standard Report paragraphs for use in responding to clients’ 32-1 30°”

Business Report

Use the following side headings: Opening Paragraphs before paragraph inquiries about automobile insurance mat1,Middle Paragraphs before paragraph ters. Please type them in a report entitled 3, Closing Paragraphs before paraAutomobile Insurance and subtitled | graph 5. Please renumber the paragraphs SLanaavamParagrapnsmtommUse in | t0.0l, 702; eMi M2,, Gl, C2), and €3° Responding to Client Inquiries. respectively.

Paragraph 1. Your inquiry about processing a claim through your automobile insurance policy with Midwest has been received. | was sorry to hear of your accident, but | can assure you that your claim will be handled efficiently as soon as we collect all the necessary information. Paragraph 2. Your inquiry about processing a claim through your automobile insurance policy with Midwest has been received. | was sorry to hear that your vehicle was stolen, but | can assure you that your claim will be handled rapidly as soon as we receive the proper forms. Paragraph 3. Please submit the police report of the accident, along with the estimate that you received for repairing the damage to your vehicle. Our claims adjuster then will schedule a visit with you so that final processing can begin.

Paragraph 4. Before we can begin processing your claim, you must obtain an estimate for repairing the damage to your vehicle. Submit that estimate along with the police report of the accident. Our claims adjuster will then schedule a visit with you so that final processing can begin. Paragraph 5. Please send us a copy of the police form that was completed when your car was stolen. In addition, submit a copy of the leasing agreement that you signed with the rental agency for the replacement vehicle. Paragraph 6. This entire process should take no more than one month until settlement takes place. If you have any questions, please contact me. Paragraph 7. As soon as we receive all the necessary paperwork, we will expedite payment for your stolen car under the comprehensive coverage plan that you have with us.

UNIT 32

Lessons 156-160

587

Table,

Ms. McIntosh has completed some research — each county. She wants to use this infor-

32-79

on the total population in some of the east- —_mation asa discussion topic at the upcomern counties of Kansas and has collected _ ing meeting for sales representatives.

Five-Column Boxed Table

data on the number of policies in effect in

Population and Policies In Easteran Kansas Counties

Number of Policies County

Population

Homeowner's

16,856

183

354

1,754

7,954

91

180

987

Douglas

98,343

AUS

ievah

7,110

Franklin

25,136

Jackson

224

420

12,177

a7 S

98

210

1,076

Sekherton

15,146

164

320

1,619

440,198

2,841

4,740

26,239

Leavenmorth

71,766

SMS

iat Kb

pIUg

Miami

27,083

Nemaha

240

475

10,182

2,008

idan

22

1,084

Osage

feo?

187

D1

[O27

Pottawatomi

18,942

138

269

1,444

170,773

1,642

3,469

16,328

Wabauntee

6,578

70

[oz

583

Wyandotte

Loto 72

1,840

3,864

17,340

9,113 17,681

86,783

Hichison Doniphan

Johnson

Shawnee Total

Table,

1,092,712

For the same sales meeting, Ms. McIntosh

32-80

Sales Representative Cornish, Richard

ae oe |

DeVries, Maureen

-

~ UNIT32

Kansas. Use the title Midwest

will need information on the number of Quarter policies written during the last quarter by _ table. the six sales representatives in eastern

ee

|

Fourth-

Homeowner's

Auta

Life

17

24

OZ

18

21

a2 30

38 28

15

14

Ruiz, Matilda Sek, Victoria

25 18

Lessons 156-160

Life

Sales when formatting this

Prineipi, Mario

Thomparon, Ernest

Auto.

21

20g 22a

Report 32-131 News Release Type the news release single-spaced. Press ENTER 2 times between paragraphs.

From Joyce Mcintosh Midwest Insurance Company

125 Ridgefield Avenue Lawrence, KS 66044

Telephone: 913-555-1478

MIDWEST HONORS MATILDA RUIZ Matilda Ms. Charlotte Kirsh, president of Midwest Insurance, presented Mattie-

“-selling Ruiz with an award for being the top,sales representative of Midwest for the second consecutive year. The award was presented to Ms. Ruiz on

Over 100

Saturday, July 16, at the Camelot Inn. Abexut 908 employees attended the

achievement banquet. In recognition of her aeseraplishments, Ms. Ruiz was presented with a cash award and a desk set that-was-appropriately inseribed. Ms. Kirsh outlined the contributions made by Ms. Ruiz +athe-past?

several yeardsince becoming a sales associate with Midwest. In addition, over Ms. Ruiz was responsible for generating sales 0f,$325,000 during the last

her

four months. Policies were sold by Ms—Ruiz for automobile, homeowner’s, and life insurance coverage. Ms. Ruiz is responsible for clients in Douglas, Jefferson, and Johnson counties.

Excerpts from letters that have been written by satisfied clients

: __were : concerning the service provided by Ms. Ruiz-was read by Ms. Kirsh. Ms. Ruiz has been a sales associate with Midwest for the past four years. She received her BS. degree in marketing from East Kansas University. Ms. Ruiz lives in De Soto with her husband and two children.

UNIT 32

Lessons 156-160

589

Correspondence, 32-153

Ms. McIntosh will be meeting with the sales representatives on August 20. This memo will apprise them of the items for discussion.

Memo

LL this allead A aitde‘ ofA

~ >

*

Y

=

Midwest Sales Representatives

FROM: SUBJECT:

Joyce MacIntosh, Sales Manager Meeting on August 20

Ournext sabes meeting willbeheldhereinthe Lawrence office on Friday, August 20.Coffee and Danish willbeserwed at 8:30 a.m., and themeeting willbeginat 9 a.m. Thepurpose ofthis memo.isto. alertyou to.thefollowing items that will bediscussed:

| d bile tetod lO

|

TO:

A

1. Thebanquet held on Iuby 16.

SS

2. Population statistics for 15 eastern counties where we sell

iniurance and the current members and types of policies in force

3. Sales for the last quarter. Data will be provided on the number of policies sold by each sates representative.

4, Detailed information regarding the new deferred compensation plan that Midwest has agreed ta. market for Bradley National Pension Compary.

Correspondence, 32-154 and 32-155 Business Letters

Mr. Speert needs to send letters to the two clients listed below regarding claims that they want to be processed. Type letters to

those individuals, using the indicated stan-

dard paragraphs from Report 32-130. Use open punctuation.

in Block Style

1. Open Report 32-130 so that you can copy the appropriate paragraphs and paste them into the new documents.

UNIT 32 |

Mr. Adrian Lorenzini | 27 Bates Avenue | Linwood, KS 66052 | (Paragraphs 01, M1, C2)

2.

Dr. Sanford Berkowitz, DDS. |3145 South Main Street | Lawrence, KS 66044 | (Paragraphs O2, C1, C3)

Lessons 156-160

Report 32-132 Business Report

DEFERRED COMPENSATION

PLAN

Owing to the increased interest in reducing taxes that many clients have

expressed, Midwest Insurance has entered into an agreement with Bradley National Pension Company. This investment plan will enable us to market a deferred compensation plan whereby individuals from selected business organizations may agree to set aside a portion of their income before it is federally taxed. The discussion below addresses three questions that you should be able to answer for prospective clients.

WHY SHOULD ONE JOIN? An important reason for joining is the fact that the client pays less in current federal income taxes, since current taxible income is reduced. In adition, the deferred salary is invested, and it will accummulate earnings

that also are free from federal income tax. Finally, the deferred salary is received at retirement time, when income and the income tax rate most

likely will be lower.

HOW IS MONEY INVESTED? The individual investor decides how the deferred compensation will be

invested, choosing from among three investment funds. The first choice is the Fixed Income Fund, which invests money in high-quality corporate and

government bonds. It should be understood that bond values may fluctuate according to bond market conditions. The second choice is the Equity Fund, which invests in a deversified common

stock portfolio,

selected for long-term capital appreciation. Although this option can be risky, it may offer the greatest posibility for increases in value. The final choice is the Money Market Fund, which invests in short-term debt

obligations. The goal of this fund is to maximize current income while preserving capital through investments such as short-term United States

government securities, bank certificates of deposit, and commercial

paper. HOW DOES IT WORK? A client interested in joining this plan must comlete an application through one of our sales representatives. The application will request information on the amount of income to be deferred, benificiaries, and the investment fund

chosen. The amount of the deferral may be increased, decreased, of

suspended at any time.

Midwest is excited about offering its clients this new investment opportunity. Informational brochures are available for all sales representatives

to distribute to prospective clients. UNIT 32

Lessons 156-160

591

Report 32-1 33” Itinerary

Ms. McIntosh plans to conduct areview of August, she wants an itinerary to give to the performance of each sales representa- —_ her supervisor when she meets with him tive. Since she will be on the road to meet —_‘tomorrow. with these people during the third week of ITINERARY FOR JOYCE MCINTOSH i ea Week of August 16, 20--

da

oO

OOOO

Monday, August 16

9:00 a.m.

Spend morning with(Maureen DeVries)

1:00 p.m.

Spend afternoon Pecomren|

Tuesday, August 17 OOS

9:00 a.m.

12:00 noon

2:00 p.m.

a>

Robert

oe

Meet with Bob. Brady of Delray Priniating to review final proofs for brochure on new deferred compensation plan.

Uitend the Luncheon anc i

oneD Cie

2

ar

Mp2

OC

Spend afternoon with Ernest Thompson.

Wednesday, August 18

a ee a

a

ae

9:00 a.m.

Spend morning with Richard Cornish.

1:00pm.

pond afternoon with Useloria deh.

Thursday, August 19 a

9;00%arm:

Spend morning with Matilda Ruiz.

1:00 p.m.

Spend afternoon in One ano meeting to be held :

ready for the sales

Friday, August 20

in office 9:00 a.m. 14:30 a.m.

1:00 p.m.

~~UNIT32

| Lessons 156-160

Attend sales meeting wwith six sales representatives.

Pick up Gemanvenene brachures fromDelrayfPrinting, Spend afternoon in office reviewing all correspondence received during the week and preparing written evaluations of the visits with the sales representatives during the week.

Correspondence, | Mr. Speert has dictated the following two letters for transcription. Be cautious when typing the figures and other data. Use open punctuation. 32-156 and 32-157 Business Letters

in Block Style

(Send this letter to ms patricia cummings .. . fifteen bedford street... lawrence... kansas... six six zero four four) dear ms cummings... i am pleased to notify you that your claim for damage to the aluminum siding on your home from the storm of july eleventh has been resolved . . . the claims adjuster who visited with you on july twenty second has verified that you were entitled to have that damage repaired under the coverage you have with homeowners policy number one eight nine dash three four seven one... the damage suffered was estimated to be three thousand eight hundred seventy dollars . . . allowing for your eighty percent coinsurance clause . . . your settlement amount is three thousand ninety six dollars .. . for which a check is enclosed . . . (Paragraph) . . . midwest insurance appreciates your continued support of our insurance program... please feel free to call us if you have any questions concerning this settlement... sincerely yours .. . (The next letter goes to mister bernard c thompson... one four eight sullivan drive... baldwin city... kansas... six six zero zero six) dear mister thompson .. . i am delighted to enclose a check for four thousand fifty dollars which covers the cost of repairing the damage to your automobile that resulted from the collision you had on route fifty nine in ottawa on thursday .. . july twentieth . . . (Paragraph) .. . midwest... of course... believes that the processing of our customers claims is a number one priority ... we hope that you are pleased with our service at this critical time . .. we also wish you good luck with your repaired automobile . . . (Paragraph) . . . please call me if you have any questions regarding this settlement . . . i will be happy to answer them for

you... sincerely yours...

Five-Column Boxed Table

Ms. McIntosh has decided that she would —_ county (the one she originally gave you) like to see the population and policies _ and arranged by population from the hightable (see Table 32-79 on page 588) intwo __ est to the lowest. formats—arranged alphabetically by

UNIT 32

Lessons 156-160

593

Assessment on Part8 5-Minute Timed Writing

{ 2 3 4 5 6 7 8 9 i0 ii 12 13 i4 is i6 17 18 19 20 21 22 23 24 2

Business plays a major role today in the daily lives it of all of us, whether or not we are employees in business. 23 All citizens must understand the role of business in our 34 society. It is part of all of our daily lives. Business 45 provides us with goods and services which are indispensable 57 for all citizens. We could not maintain our high standard 69 of living if we did not have business to manufacture the 80 various types of goods we buy and sell. If business did not 22 provide us with the important services of insurance and 103 banking, our lifestyles would certainly be quite different 115 than they are today. Business is interwoven in all aspects 127 Of society, and it impacts all of our lives. 136 Businesses can be defined as commercial or industrial 147 enterprises. They are organizations made up of people who 159 work to provide us with the goods or services we need and _ 170 want. Most businesses are managed by administrative units, 182 which exert leadership to combine the resources, labor, and 19 capital needed to satisfy both our needs and our wants. A 206 corporation must justify its actions to the stockholders or 218 owners. Businesses are involved with lots of other groups, 229 too. These assorted groups include both workers and the 241 public, as well as civic organizations and the various 252 agencies of local, state, and federal governments. It is 263 amazing to identify the different ways in which we are 274 affected by businesses of all types in our daily lives. 285 fT

UNIT 32

Test 8

ee

Se 1 Ae

Pe tee |

en ener

ieee Oe

ae Oeten)

sta

Vea

Correspondence Test 8-158 Business Letter in Block Style

>

Bonnie Jean Denslow, deputy director,

— sonian Institution at 1000 Jefferson Drive,

needs a letter formatted with July 11, 20--,

SW, in Washington, DC 20560. Use Re:

as the date. The letter is to go to Mr. William R. Bucholz, curator, at the Smith-

Cabin Frame Design as a subject line, —_and supply an appropriate closing.

4] The current model of the 780 Series, manufactured by Midwest, has been designed to break into three sections in some types of crashes. In the most

recent crash of a 780, all passengers survived because of the structural design of the cabin. The cabin broke before and after the wing, leaving three sections by which passengers escaped. 4, As you requested, | am enclosing a copy of the cabin blueprint for the 780 Series. | believe this blueprint will assist you in developing your new Air Safety Exhibit. 4] As the exhibit is developed, please remember:

1. The 780 Series has had the best safety record of all planes built in the last ten years. 2. The cabin of the 780 Series has been recognized throughout the world for its functional design. 4 | am pleased to provide this information for your exhibit and look forward to visiting it next month.

ITINERARY

Report Test 8-134

For Patricia Hunter

Itinerary

October 17-18, 20--

{4s

Monday, October 17

aeons Columbus air“port at 7: 35 a.m. on US Airways Flight #1072. seal LC: nonstop: continént, breakfast.

Arrive in Pittsburgh at 8:28 a.m. Reservation at Pittsburgh Hilton (No. 625934).

Exective Session of FRNC Meeting at 10:30 &X.m. in the Ohio Room. Luncheon with FRNGC officers at 12:15 p.m. FRNC general session at 2 p.m. in Ballroom BA. Tuesday, October 18

Depart Pittsburgh airport at 9:24 a.m. on Flight # 775. 10:17 a.m.jNonstop;{seat 9C)

.

UNIT 32

Test 8

595

ANNUAL SPRING SALE PRICES

Table,

March 21, 20--

Test 8-82 Four-Column Boxed Table

Stem

Stack Number

Guest Armchair

WFC-173

Compact Kitchen

WFA-23

Price

20

$164.50

is

699,50

Seruice Cart

WES-3

ou

56.50

Visible Card File

WEF-7

18

675.25

Swivel Chair

WFE-101

106.00

WFT-21

299.00

Conference Table Oak Computer Stand

UNIT 32

Quantity

Sate

Test 8

WED-102

26

Vino

Correspondence Test 8-159 Memo Report

>

Prepare a memo report addressed to All Employees from Chun Lin Cheng, Manager. Use adate of May 4, 20--, and General Travel Policy as the subject. The company has rewritten its travel policy for all employees. | am sure that you will see that it is more liberal in terms of employees covered. (Now type the side heading general policy) Travel by company personnel should be in support of a specific program. Decisions regarding the use of travel funds will be made by the individual departments of the company. Travel regulations and reimbursement rates apply to company travel regardless of the source of funds. (Paragraph) When travel is funded by a grant or contract, the use of travel funds will be governed by whichever is most restrictive: grant, contract, or company policy. (Now type the side heading eligibility) All individuals employed by the company or representing the company are eligible to travel. Exceptions must be approved in advance by the Accounting Department. (Paragraph) Copies of the new policy will be distributed as soon as they are printed. The Accounting Department is in the process of reviewing and/or revising the limitations and exceptions of the travel policy. Current procedures regarding domestic and foreign travel will remain in effect until all

procedures have been reviewed.

UNIT 32

Test 8

597

M NOC Hey Me SNE

Occupations in this cluster involve planning, managing, and performing wholesaling and retailing services and related marketing and distribution support services including merchandise/product management and promotion. Types of jobs within this sector include purchasing agent and buyer, sales manager, whole-

receptive to new ideas. Keyboarding skills are essential for anyone venturing into marketing and distribution. Success in sales takes initiative, energy, selfconfidence, and self-discipline.

saler, retail store owner, market research analyst, bro-

Wholesale/retail sales and services offer numerous employment opportunities because people are constantly purchasing new products and replacing old ones. The field of design is teeming with job possibilities for those who are self-disciplined, are creative problem solvers, and have an eye for color and design.

ker, salesperson, and package designer. Personality characteristics are more important in marketing and sales occupations than in almost any other line of work. People who work in this area should be outgoing, enthusiastic, persuasive, and

Objectives KEYBOARDING

DOCUMENT PROCESSING

WORD PROCESSING

599

UNIT THIRTY-THREE >

ca

Integrated Office Project

\

3 She

61-165

Government Goals e Improve speed and accuracy e Format a variety of government documents

A. Type 2 times.

A 2

Begin each daywith at

1

Sones

2

complete as many

3

documents as you can.

WARMUP

Roxy was

quite pleased with her travel

plans.

The trip

11

$1,090.

35

to Bozeman was on Flight #5780 on January 30. The return is 23 on February

et

ee

12 on Flight

heise

sa

B. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then

mone

#649.

The ticket

Coane

SERRE AS

yee 0) me

a

will

cost

meneame)

PEPE

CISIeNe

ty

ea Z

oes

eae

S

ars ago, state legislature s began in existence today. They started selecting

See eette

a practice

NA eRe cree you equal or exceed your

flowers animals

next, more difficult ao

Washington was the first state to identify an official symbol by designating the coast rhododendron as its flower. Delaware, Maine, Montana, Nebraska, and Oklahoma soon chose the trend and within a few years adopted their own flowers.

iti

the remainin

base speed on one paragraph, advance to the

still

:

: and trees, fruits and vegetables, and big and small to be designated as official symbols of each state.

Decades later, canines replaced flowers as the elected symbol. Maryland chose the Chesapeake Bay retriever as its state dog. Pennsylvania named the Great Dane its own pooch, and Louisiana selected the Louisiana Catahoula leopard dog.

Symbols constantly change. Currently, Connecticut has the USS Nautilus as its state ship, and Colorado honors the stegosaurus as its fossil. The fiddle is now claimed as the a state instrument by Oklahoma, Missouri, and South Dakota. PP

600

UNIT 33

Lessons 161-165

ee

Se

ek

eos SeCoh aaa

nce ates meneatic emma

C: Type each sentence on a separate line. Type each line 2 times.

Call the nurses. Make the beds. Deliver the greeting cards. Remove the linens. Pour fresh water. Distribute the drinks. Sit at the front desk. Call the doctor. Serve all the food. Go to the X-ray room. Wheel the patient. Talk to the women. ues

SAE

ence ape

a oS MT

| ae

PRETEST Take a 1-minute timing. Review your speed and

errors.

Many employers often have policies that employees feel | do not treat everyone the same. Employers try to avoid any notion of partiality. It is a myth to say that policies do not work, for they do; policies help lift morale in offices when an employee understands their usage and their results. Limi

aes

i cote.

Wiowey

Cot

oie eB

Be

a

(0

Ea

ge ee

PRACTICE Speed Emphasis: If you made no more than 1 error on the Pretest, type each individual line 2 times. Accuracy Emphasis: If you made 2 or more

straw spoil salad toils

tracer policy salute voiced

betray podium salary boiled

metric spoken sesame poison

myself rafter canyon looses

mystic sifted mutiny hollow

stormy gifted grainy ballot

citric spoils disarm rejoin

errors, type each group of lines (as though it were a paragraph) 2 times.

POSTTEST Repeat the Pretest timed writing and compare performance. l. Type the paragraph 2 times. Before typing, read the lines and mentally correct the transpositions.

There been has a big who employed are today by confirmed reviewing by the checking managers with of

increase in number the of workers temporary agencies. This was fact ads found in papers local and by some local personnel departments. Sy

UNIT 33

Lessons 161-165

601

J Take three 12-second timed

writings on each |ine. The scale below the last

Bored junior executives request help from weekly magazines. Seizing the wax buffers, Joseph quickly removed a big spot. The banquet speaker, James Boxell, analyzed a few carvings. Felix might hit your jackpot even with the bad quiz answer.

line shows your wpm speed for a 12-second timed writing.

SO

K. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as

eS OOS

Various we ask more

you equal or exceed your base speed on one

human

or cross

the next, more difficult

responses

from one

time we wave,

paragraph, advan ce to

SH

eS iA

Dien AS he

are asymmetrical,

nS Quel

aD 55 inv Go

meaning

side of the body than the other.

wink an eye,

clap our hands,

our legs, we are favoring

that Each

arch an eyebrow,

one side over the other.

paragraph.

Each such action we make demands

a clear-cut

“sualty (unconscious Jand instantaneous, oe

decision,

the process

of moving ‘parts of the human body in two very different directions.

Gt

Indecision

or doubt would

create

ineticiency.

infants

53

All ehildrengo nigh a saaitiog

54

stages

55

hand. As a child grows, \she /or \he| usualy favors the right

56

hand,

in developging their e than the left,

> aii

series

ees for the

weeks then @yually Foes

ity the time most kids aca

gueee

so estaba icy oduirys and one hand is Pere s9

dominent

over the other.

60

majority

of people,

of

right/for\left

at a time.

oa

of age,

and permen&ntly,

For some unknown

nine out of ten,

reason, the vast rt choose the-hand.

is Type each line 2 times.

J61 Judge Jones justly joined Judge Jettig on a major judgment. a62 Quentin quietly and quickly quoted that eloquent quotation. x63 Alex took extra z64 Buzz was amazed

602

UNIT 33

Lessons 161-165

time to execute the exercise on a tax exam. at the size of the dozen zebras at the zoo.

N.Take two 5-minute timed writings. Review

d and al Warsong af30 Cnr cnet 58wpm/5'/5e

|

; Imagine that you have just graduated from college and are starting a new career in human resources. What are the major qualities you will need to perfect in order to become successful in your position? While human resource experts display a variety of skills, they must acquire skills and excel in having the ability to connect with their clients and the knowledge to counsel them through the many crises that could occur on the job. Connecting is the process of building relationships with a wide range of customers in your business unit. When connecting with an employee, there are several things to keep in mind. A primary objective is determining the needs and wants of the other person and working toward meeting the needs. The aim is to have any result that is beneficial 56 to both parties. Another key factor is trying to establish is) open communication. A person must feel he or she can trust 30)

you in order to build a foundation Finally,

for an open discussion.

both parties must be willing to give and take

in

91) 203

the process and be given the chance to speak their minds.

215°

If you wish to become a whiz in the field, you should spend some time developing your counseling skills. When counseling an employee, you are assisting somebody in pain or in some type of crisis in his or her life. You must be sure to respond with empathy, to stay objective, and to refer the employee to an experienced professional when you feel you may be in over your head.

267~ 237 | 249 260 271 283 290

ive alow

silurtolis Af dioreete@oliiet

|)

t8cose 9s |

U.S. WETLANDS PROTECTION AGENCY Situation: Today is Monday, December assistant. Congress’s last day in session 13—-your first day as an assistant in the _ this year will be December 15. In addioffice of Ahmed Barzani, director of the

tion, the offices will be closed on the fol-

United States Wetlands Protection Agency lowing days: Friday, December 24; Monin Washington, D.C. Your supervisor is | day, December 27; Friday, December 31; Terry Hanson, Mr. Barzani’s executive and Monday, January 3.

(Continued on next page)

UNIT 33.

Lessons 161-165

603

You are responsible for the neatness, attractive appearance, and accuracy of all documents you prepare. In other words, you are expected to format documents properly, capitalize and punctuate correctly, and review all jobs for errors (typographical, grammatical, punctuation) that your employer may have missed. You will be required to prioritize the tasks assigned and complete them in priority order. Insert your own reference initals as needed. A number of jobs are ready for you to complete. Each government agency has its own style of formatting, which is often different from that used in industry, so pay special attention to any formatting details provided with the jobs. The documents you compose will test your communication skills. Other jobs will use your creativity and problem-solving skills—particularly

Table

33-83 Job Priority List

‘

Create the table below. In Column A, type the identification for each job in order of appearance

in this unit. In Column

B,

show the priority (according to the directions given above) of each job. Print the

the memo form, the transparencies, and the

announcement. Use any word processing features needed in order to complete the jobs. Where appropriate, use your own initials as reference initials. Read through the materials before you begin, and clear up any questions you may have. Then determine the priority levels (1, 2, 3) of each job according to these guidelines:

1. Items which have been identified as having high priority or which, in your judgment, should be in this category. 2. Items

which

table and then complete the jobs in order of priority. In Column C of the table, check off each job as you complete it; include the date and time of completion.

JOB PRIORITY LIST U.S. Wetlands Protection Agency

PPS IS

UNIT 33

Lessons 161-165

are timely but, on the

basis of their content, do not warrant a high-priority label. 3. Items which may be delayed until after you have completed the jobs in levels 1 and 2.

Report 33-135 Speech

Be

Prepare a draft of the first several pages of a speech that Mr. Barzani will be presenting in March. He likes his speeches double-spaced. Italicize, capitalize, and bold each reference to a transparency; keep the transparency reference and the paragraph that follows it together. Press ENTER 2 times between paragraphs, and do not break a paragraph between two pages. Use 1.5inch side margins, a 14-point font, and

standard academic report format. Insert a page number in the upper right-hand corner on all pages except the first. Here is a previous speech to use as a guide in formatting this new speech.

to" WHOSE LAND IS IT ANYWAY? x

American Farm Bureau Regional Conference Kansas City, Missouri, May 3, 20-By Ahmed Barzani, Director

United States Wetlands Protection Agency

14x J ampleased to be here todayand to speak to you ona topic that is of vital interest to other Farm Bureau members.

} 2x

TRANSP 1: OUR DIMINISHING SWAMPS: WHO CARES?

OUR DIMINISHING SWAMPS: WHO CARES? Federation of Small Businesses National Convention | Las Vegas, Nevada, March 13, 20-- | By Anmed Barzani, Director | United States Wetlands Protection Agency Thank you, Mr. Beasley, for that nice introduction. On behalf of the 2,500 federal employees of the United States Wetlands Protection Agency, | am pleased to bring you greetings tonight and to spend a few moments talking to you on the topic “Our Diminishing Swamps: Who Cares?”

TRANSP 1: OUR DIMINISHING SWAMPS: WHO CARES? First, I’d like to give you some background information on our wetlands-or what some of you might consider our swamps--and show why we consider them to be valuable resources. Then I'll discuss federal legislation and regulations that seek to protect these valuable resources and give a few examples of some of our early successes. Next, I'll provide an honest assessment of where we are now and the problems remaining for us to tackle in the coming years. Finally, I’ll be happy to answer any questions you may have. TRANSP 2: BACKGROUND Wetlands are bogs, marshes, swamps, and other areas with a high proportion of water. Bogs are found primarily in the northern climates and contain large amounts of partially decayed plant life called peat. Marshes and swamps generally occur in warmer climates. Marshes are dominated by grasses, reeds, and other nonwoody plants, whereas swamps include many trees and shrubs. lt wasn’t too long ago that wetlands were considered disease-harboring nuisances. These swamps were routinely filled in and built on, used as dumping grounds for car wrecks and construction debris, or drained and converted for agriculture.

(Continued on next page)

UNIT 33

Lessons 161-165

605

The Interior Department estimates that at our nation’s founding, we had

250 million acres of wetlands in what is now the continental United States. Only 100 million acres now survive. Why are we so determined to not only protect these 100 million acres but also increase them? To begin with, consider the wildlife implications. Many shorebirds and waterfowl make their homes in wetlands. These areas also provide food and shelter for such mammals as mink, moose, and muskrats. And they provide some of the increasingly rare resting places for warblers, tanagers, and other migratory birds that spend winters in South America. The wet areas are valuable ecologically in other ways as well. For example, they help control floods because they hold back water and provide space for rainwater to collect. They also help to purify water by slowing it down before it reaches our rivers and seas, giving time for the solids to sink and subjecting any organic pollutants to microbes in the mud.

TRANSP 3: FEDERAL EFFORTS Because of the increasing recognition of the environmental importance of wetlands for wildlife and humankind, the Federal Clean Air Act prohibits any effort to fill in or build on a wetland or otherwise conduct business that would alter the landscape of a wetland without first obtaining a permit from the U.S. Army Corps of Engineers. Our most recent legislation classifies a wetland as any area that has all

co

three of these distinctive natural features: ¢ Its soil is composed of mulch, peat, or other soils formed from constant soaking. e The surface is flooded for more than 14 consecutive days during the growing season. ¢ More than half of all plants growing in the area are among the 7,000 species common

to wetlands (such as red maples, ferns, and willows).

As | stated, anyone wishing to develop land that meets these three criteria must first secure permission from the U.S. Army Corps of Engineers. Failure to do so may result in heavy fines, which then are used to purchase more wetlands to add to our wetland inventory.

TRANSP 4: TURNING THE TIDE Working with industry, private owners, and state and local governments, we have been able to turn the tide, so to speak, so that we

are no longer losing wetlands to development or agriculture. Specifically, the following three success stories each involve a different management and conservation strategy.

UNIT 33

Lessons 161-165

Report 33-1 36°) Transparency Masters Do not type the numbers on the transparencies.

Mr. Barzani would like to use these four transparencies for his speech in Las Vegas. Prepare paper originals of the transparencies for his approval. Look at the sample transparency he used in another speech. Mr. Barzani likes to use the initials WPA and thick 6-inch top and bottom borders on each transparency. Type the information inside a 1cell table, and center the material attractively on the page. Leave plenty of space between each item, and use right-pointing arrowheads for each bulleted entry. Use a 22-point bold font. Use a consistent format for all the transparencies.

REASONS

FOR WETLANDS

LOSS

> Agriculture

» Commercial Development > Residential Development

>»Dumping

® OUR DIMINISHING SWAMPS: WHO CARES?

— Background — Federal Efforts

— Success Stories — Opportunities to. Improve

BACKGROUND: — Definiti ih tet — Benefits

FEDERAL EFFORTS:

TURNING THE TIDE:

— Clean Air Act and Amendments — Wetlands Criteria

— Sawmill River Parkway — Everglades National Park — Areata Wildlife Panctuary

Poik Type Flooding Plant Growth

UNIT 33

Lessons 161-165

607

Form 33-02

4

Memo Form

I have several memos for you to type, but first | would like you to prepare a memo form that we can use to format memos on plain paper. I have marked up one of our printed memo forms with some directions. The inside address is positioned so that it (and nothing else) shows through a window envelope that we use. Therefore, you

The marginal fold line shows where to make the first fold for insertion into a window envelope. Begin the body of the memo immediately below this line.

UNITED STATES WETLANDS

should insert a 3-character underscore 4 inches down from the top of the page. The body of the memo should begin on the next line. Use a 2-column open table to create this memo form. Size Column A so that it is 1.25 inches wide and align information in Column A at the right.

PROTECTION AGENCY 400 M Street SW, Washington, DC 20460, 202-555-2090

DATE: OUR REF: SUBJECT:

15x

L

4 inches

3 underscores

Correspondence 33-160 Memo

>

Please type this memo using the memo form you created. Our office uses this format for corresponding with all governmental agencies. We use a reference line

REF: SUB: TOs

that includes the originator’s initials, your initials, and a unique document ID num-

ber. This line takes the place of reference initials.

TRH:urs:M263 John H. Pozsgai Ms. Erica Kleinhalter, Liaison | c/o Congressman Richard Jones |

House of Representatives | Washington, DC 20515 Our records indicate that Mr. John H. Poszgai, about whom you inquired on December 6, was fined $202,000 last July for filling in five acres of his property in Washington Township without securing the needed environmental approvals. The property owned by Mr. Pozsgai is classified as federal wetlands because of a small stream that runs along its edge. {|The case is currently under litigation. I’ve enclosed copies of all relevant paperwork generated by our office and will be happy to provide additional information if needed. [Insert 3 blank lines for my signature] Terry R. Hanson | Executive Assistant | Office of the Director

UNIT 33

Lessons 161-165

Please compose a memo from me to the Correspondence 33-161 Pa director (you don’t need to include his Memo

Report 33-137" Schedule Proposal

address) on the subject of Congressional correspondence. Tell Mr. Barzani that I’m enclosing the letter of inquiry from Congressman

We frequently have to prepare proposals to schedule speakers. Please format this proposal as a 2-column open table. Use

Richard Jones and my reply as well as all related backup material. Assure him that I feel this case will not generate any undue negative publicity and that he does not need to get involved personally. Add that I'll keep him posted as I learn more.

1.5-inch side margins and begin 2 inches from the top of the page.

SCHEDULE PROPOSAL FOR THE DIRECTOR SPEECH:

“Assessing the Environmental Problems of America’s Wetlands

EVENT:

Annual Convention, Environmental Writers’ Group of North America

WHEN/WHERE:

April 11, 20--, 8:15-9:15 a.m., Gold Crest Hotel,

3601 Turtle Creek, Dallas, TX 75219 (Phone: 214-555-3601) PARTICIPANTS:

350 environmental writers; 300 newspaper journalists (mostly from big-city newspapers), 30 magazine journalists, and 20 book authors

BACKGROUND:

The EWGNA has frequently given the Administration negative press during this term, partly because of a perception that the President has not given the environment, especially wetlands protection, a high priority. Some hostile questions can be expected at the end of the speech.

MEDIA COVERAGE:

The participants typically file stories with their home newspapers. In addition, two or three local Dallasatelevision stations would probably cover the

session. STAFF COORDINATORS:

(fort Worth

Terry R. Hanson, executive assistant (Extension

429), would prepare the briefing material; Janice Oliver, public information officer 327), would draft the speech and handle meeting arrangements.

PROPOSED BY:

bo

rrespondence

Pp 33-162 Memo

Jamico Chiver, Fubtic Information fico ;

At

Please compose a memo from me to the — request from Janice Oliver in PIO, and director (memo ID M265). Tell Mr. _ give the details. Janice needs his response Barzani that I’m enclosing a speaker by December 28. UNIT 33

Lessons 161-165

609

Table 33-84" Table

Mr. Barzani needs to incorporate ina yearend report a table that was in last year’s annual report. Please format this table asa boxed table. Use 0.75-inch side margins, and center the table vertically and hori-

_—_zontally. Left-align Columns A and C, and _right-align Column B. Then apply gray shading as desired. Adjust the column widths as needed to fit the contents.

| UNITED STATES WETLANDS POLLUTION INDICATORS (Changes Since 20--) Change |Comments Type of Pollution Suspended particulates | —22% Essentially dust; a measure that concentrates | on tiny particles thought to cause most respiratory ailments. Considered to be the principal cause of acid | Sulfur dioxide

7%

rain. Carbon monoxide

Nitrogen dioxide

Ozone Lead

—25% | Similar to the familiar carbon dioxide. aa

measure that can help prevent carbon monoxide from forming is to add extra oxygen to gasoline. —8% | Contributes to acid rain and is one of the principal catalysts that causes ozone formation pa near ground level. —17% | Near ground level, ozone is toxic to plants and animals. It acts like carbon monoxide. —93% | Most lead in the air comes from the burning of| leaded gasoline in automobiles. Reductions in the use of leaded gasoline have resulted in substantial declines of lead in the air.

Report 33-138" Academic Report

FROM THE DESK OF Terry Hanson

Mr. Barzani received a letter from a fifth-grade student asking him to.explain what acid rain ih. Please research thetopic and draft a 3-to. 4-paragraph report on acid rain. Mr, Barzani should be able to.usethe report to. animwer the student. Use only a

Terry

UNIT 33

Lessons 161-165

Report 33-139

I’ve been thinking that maybe it’s time to “dress up” Mr. Barzani’s visuals. When you have some time, I’d like you to redo

the transparencies in a format of your choice. Be sure to include the initials of our agency at the top.

Report 33-140

Please prepare an announcement for our February 18 seminar. Format it like the

Announcement

changing the date. The remaining text is

the same. Please try to find an appropriate picture that is different from the one used previously. We should mail these at least six weeks in advance of the seminar.

Transparencies

one

shown

here except,

of course,

for

The United States Wetlands Protection Agency announces a one-day, free seminar on

INDUSTRY/GOVERNMENT COOPERATION November 3, 20--, 9 a.m. to 3 p.m. Hay Adams House, 800 16th Street, NW

Washington, D.C.

Learn how you can achieve your development objectives AND protect our environment.

Call (703) 555-2090 to register.

UNIT 33

Lessons 161-165

611

UNIT THIRTY-FOUR >

e&e \.

Integrated Office Project

WA

WEL) nS a

|

Legal Goals © Improve speed and accuracy

e Format legal documents

A. Type 2 times.

,

WARM

Begin each day with

Scans

UP

Jazzy

requested

14 items

@ $10 and

6 items

@ Si 2Gee hewai

total amount purchased before deducting the trade discounts

2

complete as many

of 2% and

5

documents as you can.

Pe

fog

200

1.8% A

is $878. Oa) Cae

Please

PESTER

GC

verify his WimmaN(l

eShaMr

order Otte

carefully. eall 0|, 02

B. Take a 1-minute timed writing on the

Cee Cea Aes

As soon as paragraphs. you equal or exceed your base speed on one paragraph, advance to

the next, more difficult Cea

Each June teenagers across the country wrap up another year of school. While some students decide to lounge around the house all summer, many decide to trade in their rulers, notebooks, and backpacks for aprons, paintbrushes, or mops. Getting, or creating, a summer job is not an easy task for most teenagers. They may be inexperienced or unsure of what they can do. Those who persevere, however, benefit by earning from $2,000 to $2,800 after just a few short weeks.

The kinds of jobs and the wages they pay are as varied as the teenagers themselves. For example, typists can make

$3.50 to $4.75 per page. Mowing a lawn runs about $6.25 per hour, and walking a pet will fetch $3.25 to $4.25 per walk. Working with kids

is lucrative,

too.

Babysitters

earn

$4.50 to $6.50 an hour, while running a kid's party can net $25 to $40. The teen with a car can make $6.25 to $7.25 an hour as a driver or plan tours for $6.50 to $7.50 per hour. cea

UNIT 34

Lessons 166-170

i

|

TECHNIQUE PRACTICE: SHIFT KEY

C. Take three 30-second timed writings on each line. Try not to slow down for the capital letters.

Mario, Franco, and Angela went to Rome, Naples, and Venice. Mr. Tom Hart went to Toronto in May to see James G. Miller. The Empire Business School in Reno opened on Monday, May 8. Phyllis Mirchin will leave Hillside High School in October. The White Plains Colts will play the Newburgh Lions in May.

D. PACED PRACTICE Turn to page SB-14 and follow the directions for this activity. PRETEST Take a 1-minute timed writing. Review your speed and errors.

PRACTICE Speed Emphasis: lf you made no more than 1 error on the Pretest,

type each individual line 2 times. Accuracy Emphasis: lf you made 2 or more errors,

type each group of lines (as though it were a paragraph) 2 times.

E.

PRETEST: Alternate- and One-Hand Words A few men in Cascade and Reserve are eager to join the road race in Ohio. The only race for authentic antique cars is held there every year in the summer. It is their goal to drive there in July. The drivers enjoy showing off the cars at the race. Attendance at the race is better than average.

PRACTICE: Alternate-Hand Words also goal town firm

angle usual amend eight

Repeat the Pretest timed writing and compare performance. I. Type this paragraph 2 times, changing all first-person pronouns to the second person and vice versa; for example, change “1” to “you” and change “you” to “I” or “me.”

profit problem formal eighty element social emblem visible visual enrich auditor island

signs throw and form chair blend big make their blame cut fish snaps laugh aid lake

PRACTICE: One-Hand Words hook craft seed draft milk exact gave crave

POSTTEST

field signs world lapel

nippy onion plump knoll

eraser average afraid catered limply million extras acreage

adverb breeze regret better

draws hilly fewer defer

pupil junky based award

pull deed moon upon

joy red mop far

POSTTEST: Alternate- and One-Hand Words

TECHNIQUE PRACTICE: CONCENTRATION You must give me the recipe for success in your career if I intend to follow you. If I become a manager also, you can help me by giving me some leads and other contacts; you may also have me subcontract a few of your small accounts.

UNIT 34

Lessons 166-170

613

J. Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

A group of 185 left on the 6:30 plane at 7:34 from Gate 29. She took Route 96 for 1,804 of the 3,257 miles on her trip. Please call 359-0678 for the 20 tickets on February 1 or 4. Her telephone number was changed from 691-8407 to 532-4876. Ed counted LD

K. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult

paragraph.

TT

ee

WTO

278

cars,

Te MeMPS I WT

150

trucks,

TeTepes eM Toye Th

WON

69 tractors, De

TO) TH

and

ABST Ds

34 buses. WSK)

Th Ahapeydh St IeTEGO)

Do you want a job in one of the fastest-growing fields in the country, where you can have a good income, work in a nice office, and render a social service? If you said yes, you may want to think about a career in law as a paralegal. Most paralegals have jobs in law firms. In their work with lawyers, they get involved in areas such as family law and real estate law. They may perform such tasks as aiding in the interviewing of clients and doing research on cases. Other paralegals retain jobs in cities, counties, and states with a variety of government agencies that provide a form of public service. These paralegals work as advocates for the poor, the handicapped, the elderly, and immigrants.

The paralegal profession is ideal for someone desiring an interesting career but lacking the time or money for law school. It is also an excellent occupation for the student returning to the job market who needs on-the-job education. | eee ay 4 Bier age Pe tO a a ae Le Type each line 2 times.

1801 A513 1225) 8337

hi

UNIT 34

2902 4703 6714 1015 202603427) 2138 6639

Lessons 166-170

5604 6305 9106 2216 9717 5618 6728079298153 3540 7941 6842

2807 2408 2109 44195932084521) 06643We2 762589335) 3843 2244 3045

8610 5511 8122-9323 43455532, 6046 3347

3812 4824 60850 3948

N. Take two 5-minute timed writings. Review your speed and errors.

alee a

Goal: At least 59wpm/5'/5e

Se ao NW & Oe No ©

nN —

13

All animals perform basic actions for survival. Birds gather twigs to make nests, while squirrels hunt for nuts and berries. People perform very basic actions, too, but we often disregard them in favor of such complex achievements as reading, speaking, thinking, or reasoning. Yet despite a truly amazing array of artifacts that we have developed and built over the years, we can still observe similar basic actions in people from a wide range of cultures. There are two major types of actions. The first one is called inborn action. The idea with an inborn action is that the brain is programmed to link particular reactions with specific stimuli. The stimulus triggers a specific action, even though the person has never experienced the stimulus before. The classic example is the newborn baby who knows right at birth how to take milk from the bottle that is given to him or her. The second type involves all those skills that have to be learned. Trained skills are consciously acquired through learning or by observing and practicing the skill. At one end of the scale, you may learn to perform very difficult acts such as turning midair cartwheels or walking on your hands. Only expert acrobats can master these skills after long hours of practice. At the other end of the scale, you learn simple actions such as winking and shaking hands. A graphic reminder of just how difficult some skills may be occurs when you watch a baby learning to talk or take a first step.

PO ROG bol cholo OPO |ee eS iGoo oF io —| fo == NS coo you OD Ss! & © =

levtire 2-

CARRUTH AND MAIERS, ATTORNEYS-AT-LAW You are responsible for all adminisSituation: Today is Wednesday, October 11, and you are a legal secretary in the _ trative duties and the preparation of correspondence and various legal documents. office of Ms. Jeanne M. Hoover, attorneyYou are also responsible for the neatness, at-law. She works for the firm of Carruth attractive appearance, and accuracy of all and Maiers, Attorneys-at-Law, at 1220 documents you prepare. In other words, Eighth Avenue, NE, Salem, OR 97303.

(Continued on next page)

UNIT 34

Lessons 166-170

615

Read through the materials before you are expected to format documents you begin, and clear up any questions you properly, capitalize and punctuate cormay have. Then determine the priority levrectly, and review all jobs for errors (typographical, grammatical, punctuation) that els (1, 2, 3) of each job according to these may have been missed by Ms. Hoover. You _ guidelines: will be required to prioritize the tasks 1 . Items which have been identified by assigned and complete them in priority Ms. Hoover as having high priority or order. which, in your judgment, should be in Ms. Hoover prefers modified-block this category (the clue may be in the format, standard punctuation, and the closdirections or within the text of the job). ing Sincerely yours, in her letters. Follow 2 . Items which are timely but, on the the guidelines below for preparing legal basis of their content, do not warrant a documents unless otherwise directed. Use high-priority label. any word processing features needed in 3 . Items which may be delayed until after order to complete the jobs. Use your own you have completed the jobs in levels | reference initials as needed. and 2.

CARRUTH AND MAIERS Attorneys-at-Law Guidelines for Preparing Legal Documents Margins.

Use

default

margins

all

around.

Spacing. Use single spacing for paragraphs, and adjust other spacing as directed. Insert 1 blank line between single-spaced paragraphs and above signature lines. Alignment. Use left alignment for paragraphs and centered alignment for titles or headings. For any information to be typed at the right margin, set a 6-inch right tab.

Paragraph Indent. Set a 1-inch left tab, and indent paragraphs | inch. Press enter 2 times between paragraphs.

UNIT 34

Lessons 166-170

Line Numbering. Do not number lines for noncourt documents (such as alast will and testament, power of attorney, employment contract, codicil, and bill of sale). Page Numbering. Insert a centered page number at the bottom of each page for any multipage legal documents.

Signature Lines. Set a 3-inch left tab, and type continuous underscores from this 3-inch tab setting to the right margin to create a signature line. Miscellaneous. Type miscellaneous items as directed in each document.

Table

34-85" | Job Priority List

table and then complete the jobs in order Create the table below. In Column A, type the identification for each job in order of — of priority. In Column C of the table, appearance in this unit. In Column B, — check off each job as you complete it; show the priority (according to the direc- _ include the date and time of completion. tions given above) of each job. Print the

JOB PRIORITY LIST Carruth and Maiers, Attorneys-at-Law

: csr oo essereroman aT

sober taal eoaigece et

|| sie [coneponcence lg ee Correspondences, 34-163 Dictated Business Letter in Modified-Block Style

Ms. Hoover has dictated this letter, and you are to transcribe it, correcting capitalization, punctuation, and so on, as you go. Format the dictated numbered items as a numbered list.

(Send this letter to mr michael d eiden.. . attorney-at-law. . . 2408 ridgecrest road... corvallis... oregon... 97701)... dear mike... it was great to see you at the convention in portland last week .. . all of us enjoyed reminiscing about the old days in law school . . you may recall that i told you i had just been appointed by the court to defend a woman here in flint who has been charged with embezzling large sums of money from her previous employer . . . she was in charge of accounts receivable at a large department store . . . her previous employer . . . the plaintiff in the case . . . claims that she embezzled the following amounts .. . (Please arrange the following information in a table with two column headings, year and amount) .. . rot s034e 2 2003). $39,0/2. +. 2004 22 $27,045" = D002 i recall that you mentioned you had represented a defendant in a similar case last year... as i prepare for this defense . . . perhaps you might help me in the following ways... one... please send me the appropriate citations for the trial in which you participated... two... also provide me with any other case citations that you think might be particularly helpful . . . three . . . arrange to meet with me soon so that i can benefit from your experience as i prepare for the trial .. . a copy of the formal complaint is enclosed for your review... i Shall call you in about a week to arrange a time and place for our meeting... i have never been involved with anything like this before . . . any help that you give me will be appreciated .. .

UNIT 34.‘

Lessons 166-170

617

Report 34-141 Last Will and Testament

I have drafted the last will and testament of Laura J. Macklin using parts of her previous will. Please type a final copy for her

LAST WILL AND TESTAMENT

Do not add line numbers to this noncourt document.

OF LAURA J. MACKLIN

Single-space the first 3 lines, and press ENTER 2 times after these lines.

Set a 1-inch left tab and indent paragraphs 1 inch.

signature. She has an appointment with me on October 17 at 10 a.m.

Being of sound mind and disposing memory for the purpose of making disposition upon my death of my entire estate, real, personal, and mixed, wherever situated, whether owned by me-mé@ at the

Single-space each paragraph.

cD date of execution hereof, or acquired by me after such date,,do hereby publish, and declare this to be my Last Will and Testament. My present domicile is at 807 Carveri), Keizer, Oregon 97303.

ARTICLE |

Press ENTER 2 times before and after the article

headings. Use Roman

| hereby expressly revoke and cancel any and all Wills,

numerals for the article numbers.

Codicils, or ethe#testamentary dispositions at any time heretofore made by me.

ARTICLE II | direct my Personal Representative to pay before makéing any distributions: (1) all of the expenses of my last illness, funeral, and burial, including aBorer ae

Insert a centered page number at the bottom

of each page of this multipage document.

in such amount as my Personal

Representative may deem proper; (2)all es expenses of administering other my estate; (3) all estate, inheritance, and taxes that may be payable by reason of my death; and (4) all of my just debts.

(Continued on next page)

UNIT 34

Lessons 166-170 aN

ARTICLE III | give and bequeath all of my jewelry to my beloved daughter, Judith Macklin Cosgrove, or her surviving issue, per stirpes.

In legal documents,

important numbers are typically typed in both figures and words.

ARTICLE IV | give and bequeath all of my remaining property, real and intangible and wheresoever situated, after payment of taxes and other payments required by Article II (including property over which | hold a power of appointment) as follows: (A) Fifty percent (60%) to my beloved daughter, Judith Macklin Cosgrove, or her surviving issue, per stirpes; and fifty percent (50%) to my beloved son, William L. Macklin, or his surviving issue, per stirpes; (B) In the event either of my beloved children predeceases me leaving no issue surviving, | hereby give, devise, and bequeath said share of my

estate to my surviving child, or her/his surviving issue, per stirpes.

ARTICLE V A female personal representative, the person

appointed to execute a will, is often referred to as an executrix. A male is often referred to as an executor.

Insert 1 blank line between

paragraphs.

| appoint Judith Macklin Cosgrove as Personal Representative of this, my Last Will and Testament. In the event my Personal Representative shall predecease me, or, for any reason, is unable or unwilling to accept the office of Personal Representative, then | appoint William L. Macklin as Alternate Personal Representative. | request that no bond be required in

any jurisdiction of my Personal Representative or any successors. | hereby give my said Personal Representative all powers provided by the Oregon Revised Probate Code, as amended, and any other conferred by statute and, in addition, the full power to sell, mortgage, hypothecate,

invest, reinvest, exchange, manage, and control and in any way use and deal with any and all of my estate, both real and personal, without making notice or application to any court for leave.

ARTICLE VI | hereby direct that my eyes, or any other vital body organs which are functional at the time of my death, be removed for transplantation, if there is such a need, for the benefit of other persons.

(Continued on next page)

UNIT 34

Lessons 166-170

619

IN WITNESS WHEREOF, | subscribe my name to this, my Last Will and Testament, consisting of two (2) printed pages, this 17th Press ENTER 2 times after the last paragraph to insert 1 blank line above the signature line.

day of October, 20--.

Underscore for the signature line starts at a left tab of 3 inches and ends at the right margin.

Set a 6-inch right tab to align “Testator” at the right margin.

LAURA J. MACKLIN

Testator

On the 17th day of October, 20--, Laura J. Macklin

signed, published, and declared to us that the foregoing instrument,

consisting of two (2) printed pages, was her Last Will and Testament. Then, in her presence and in the presence of each other, we, at

her request and believing her to be of sound mind, have hereunto subscribed our names as witnesses this 17th day of October, 20--.

residing at

Each underscore is 30 characters wide and the entire line is centered.

Press ENTER 2 times before

and after these signature lines.

residing at

residing at

UNIT 34

Lessons 166~-170

Docket Sheet

Create the printed docket form shown then insert the second table with 16 rows. below. Insert one table for the top part of | Type the handwritten information in each the form; this will contain the docket table as shown, leaving the last 11 rows of information. Move outside the table, press _ the second table blank. ENTER | time to insert 1 blank line, and

The docket sheet, a record of time devoted and expenses incurred, is maintained by an attorney. It is usually handwritten,

and at periodic intervals a typed copy is prepared. When a handwritten line is

drawn below the last entry on a docket page, it indicates that the legal action on that matter has been completed or that the entries above the line have been billed.

Panchos ofkame | 95 penRunplsdared

EE

Crisman to. discuss

Se

hase

ea eee al

eR fo aw Ce Company in Cormallis

POWER OF ATTORNEY

Reference Manual

Refer to )

Refer to page R-11D of the Reference Manual for a review of a power of attorney. Type 5 underscores for the date.

KNOW ALL MEN BY THESE PRESENTS that |, EUGENE M. SCHRAM, of the City of Salem, County of Marion, State of Oregon, do hereby appoint my daughter, Pauline L. Gobert, of the City of Saint Helens, County of Columbia, State of Oregon, as my attorney-in-fact to act in my name, place, and stead as my agent in the management of my real estate transactions, chattel and goods transactions, banking and securities transactions, and business operating transactions, giving and granting unto my said attorney full power and authority to do and perform all and every act and thing whatsoever requisite and necessary to be done in the said management as fully, to all intents and purposes, as | might or could do if personally present, with full power of revocation, hereby ratifying and confirming all that my said attorney shall lawfully do or cause to be done by virtue hereof: IN WITNESS WHEREOF,

| have hereunto set my hand and seal this

day of October, 20--.

Insert 1 blank line above and

below all signature lines. Each of the last two

signature lines is 34 characters wide, and the entire line is centered.

SIGNED and affirmed in the presence of: and

UNIT 34

Lessons 166-170

621

Correspondence 34-164 Business Letter

Pe

Please prepare this letter to send to Mr. Owen F. Austin, 1734 Perry Street, Albany, OR 97321.

9 am sorry that time constraints shortened our phone conversation

yesterday. Given the circumstances ab you presented them, you would be uute ta.contider drafting a General Durable Power of Attorney, as described below in Section 495 of the new act: A Power of Attorney tseffective only wp to.the time one is disabled

Indent this paragraph 0.5 inch from both the left and

or incompetent, Now, with the neu statute, the General Durable

the right margins to make it stand out.

Orpasses away.

PS: Please call me at 555-6327 to. that we can continue our discussion about this matter.

dh

Correspondence 34-165

TO: > MEMO FROM:

Mabel R. Meiers Jeanne M. Hoover

Memo DATE:

October 11, 20--

RE:

Estate planning guide

As you requested, Al Jordan and | have been doing Huch preliminary work on the proposed estate planning guide. In additionfo surveying the partners and all junior members in the firm, we have all&o reviewed much offhe fteraturehit is our feeling at this time that the basic purpose of the

guide should be to discuss the following “fools for Estate Planningflthe last will and irrevocable and | would we will then

testament, jointly held property, lifetime giving, revocable and living trusts, and durableppowers of attorneypyAt this time Al like your reactions to the above listing. With your suggestions, be in a position to prepare a preliminary draft.

c: Al Jordan

622

Fi

UNIT 34

Lessons 166-170

EMPLOYMENT CONTRACT

Report 34-144

This agreement, made and concluded this

Employment Contract

day of

October, 20--, between the Oakview mall located at 14001 Knoll Street,

Insert 1 blank line between

paragraphs.

McMinnville, party of the first part, and Raymond L. Singh, 378 Glendenin Court, Lafayette, Oregon, party of the second part. Article 1. Services The party of théf#st-part, Raymond L. Singh, covenants and agrees to and with the party of the first part, the . Oakview mall, to furnish-hiseservices to the said party of the first part as security consultant at least two (2) days a month for six (6) months, beginning November 1, 20--, and ending April 30, 20--; and the said party of the second part covenants and agrees to conduct training sessions for

-sseniomanagers in the area of employee theft and|both{for|managers and all other employees in the area offShoplifting.(customem) Article 2. Wages The party of the first part, the Oakview

Mall, covenants and agrees to pay the said party of the second part, for the same, the sum of eighty dollars ($80) per hour, on a biweekly basis tng ait he o@.¢ tue os eae

beginning November 17, 20 tN WITNESS WHEREOF, the parties to the

ete « a oe. he ',

ali Yo”

employment contract have hereunto set their hands the day and year first above written.

Insert 1 blank line above

all signature lines.

Raymond L. Singh

Virginia F. Woods, Manager

Oakview Mall Witness to Signature

Witness to Signature

Report 34-145 Employment Contract

An employment contract between the Oakview Mall and Franklin S. Cosell must also be prepared. Open the Raymond L. Singh employment contract, and revise it as follows.

3. Mr. Cosell will be a special consultant for the months of November and December to coordinate special holiday themes under the supervision of the Oakview Mall director of market-

with 1. Replace Raymond L. Singh Franklin S. Cosell. 2. Change the address to that of Mr.

4. Mr. Cosell will be paid $10,400 on

ing, Mr. Matt Simmons. December 31, 20--, for his services.

Cosell, 2147 Wendell Street, NE, New-

berg, OR.

UNIT 34.

Lessons 166-170

623

Report, | 34-146 Codicil Codicil: An appendix or supplement to a will.

Mrs. Macklin called to request a modification to her will. Instead of redoing her will, I have prepared a codicil. I will be meeting with her on October 17; she will sign the codicil and will at that time. At the bottom of the codicil, insert a copy of the last two paragraphs and all signature lines from Mrs. Macklin’s last will and testament, beginning with “IN WITNESS WHEREOFP” and ending with the

last of the three signature lines in her will. Change the number of printed pages in the last two paragraphs to “(1) one printed page.” Change “I subscribe my name to this, my Last Will and Testament .. .” to “I subscribe my name to this, a First Codicil to my Last Will and Testament .. . .” In the final paragraph, change “was her Last Will and Testament” to “was a First Codicil to her Last Will and Testament.”

FIRST CODICIL |, Laura J. Macklin, declare this to be a First Codicil to my

Last Will and Testament dated the 17th day of October, 20--. FIRST: Replace Article with the following: “I give and bequeath the following four pieces of jewelry as follows: Center the table horizontally.

Jewelry Value | Recipient

Diamond ring

String ofpearls| 2,600| Mavis Macklin

wis wate

Gold bracelet

| give and bequeath all of my other jewelry tomy. beloved

» Qudith Macklin Cosgrove

SECOND: In all other respects | ratify and confirm my said will.

Correspondence 34-166 Memo Use the guide word RE in place of SUBJECT.

Rarer SS

Reference Manual

Refer to page R-12C of the Reference Manual for a review Of list formatting.

Please tend a meme. to John Carruth from me (using today’s date) an

thesubjectofcopyright infringement atfollou: ,

Thefollowing citations relate to the pending Compton copyright

relevance.

1, Universal Ahthhetic fakes Co. uv. Salkeld, 511 F. 2d 904 (1975) 2. Bertin uw.EC. Publications, Ine., 210 F. Pupp. 911 (1963) 3. International Luggage Registry v. Avery Products Corp., 541 F. 2d

830 (1976)

S$ 3 can provide any further help, please let me know. 624

UNIT 34

Lessons 166-170

3

UNIT THIRTY-FIVE >

Integrated Office Project

Lessons I7I-I7 45

.

Medical Goals e Improve speed and accuracy e Format a variety of medical documents e Make decisions and formulate responses in situations dealing with interpersonal relations

A. Type 2 times.

A.

1

Begin each day with minut tleast 15acai BE

2

complete as many

3

documents

as you Can.

B. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

WARMUP

agencies (Jepster & Vilani, Quinn & Bott, ‘ . and Zeplin & Wexter) issued the most travel tickets for the past 12 months. They sold 785, 896, and feO34e trip tickets, 12 | 11 Three travel

|

{

|

2

|

Whether

|

4

|

3

5

|

|

6

|

7

8

struggling

you are a student

crushing

course

load or an avid mystery

the most

recent

best

easier

9

|

10

2 35

|

to keep up with a

fan reading through

raising your

seller,

help make your day a little

|

11

reading

and much less

speed may

stressful.

eon

When building your read, speed, consider some of the most common read, trors. The first, vocalizing,is when u : : you say the words out load as you read them. Try holding a pen with you teeth or chewing gum to get your self to stop. GHarCother bad reading habit

is pointing.

to the words with yourEOS! or a marker, lare/you) adding a mechanical step to the reading Tre sace The solution is to impossable by folding yourhands

make pointing

|

When yout points a

in your lap.

The last problem read habit happens nen you HO, the lines of teat with your head. Like pointing, this ade another mechaniclée step to the process. To avoid it, pidise your hand against the side of your head or grasp your chin. 8

i

ae ||

CN

ye yeretca

UNIT 35

AOA

ONO

ieail

aieeae

Lessons 171-175

625

C. Type the lines 2 times, inserting the necessary capital letters as you type.

D. Take three 12-second timed writings on each line. The scale below the last line shows your wom speed for a 12-second timed writing.

PRETEST Take a 1-minute timed writing. Review your speed and errors.

PRACTICE Speed Emphasis: |f you made no more than 1 error on the Pretest, type each individual line 2 times. Accuracy Emphasis: |f you made 2 or more errors, type each group of lines (as though it were a paragraph) 2 times.

C.

TECHNIQUE PRACTICE: CONCENTRATION The buffalo bills and denver broncos will meet next sunday. Ken, joe, mike, ann, sue, and liz went to orlando, florida. The members of phi beta lambda left for st. louis on may 8. Bill murphy moved to 15 lincoln avenue in albany, new york.

D.

12-SECOND SPEED SPRINTS Orders #57, #92, and #115 were 15% of your total purchases. Roberta is (1) dependable, (2) competent, and (3) pleasant. Send checks Eng & Chen,

E. PRETEST: Vertical Reaches The senior lawyer was able to tackle the case in June. She knew she would be making herself available to the court for a fourth time in a month. She said she needed to revamp her vacation plans to guard against whatever might go awry.

Fr PRACTICE: Up Reaches aw se ki rd

Repeat the Pretest timed writing and compare performance.

| Type the columns 2 times. Press TaB to move from column to column.

UNIT 35

awry self kiln hard

away seen kilt lard

paws drawer sewn bosses kite skirts cord hurdle

awakes spawns paused senior joking kinder overdo lizard

brawny awards aweigh seller seizes itself bikini making unkind inward boards upward

G. PRACTICE: Down Reaches ac kn ab va

POSTTEST

for $15, $29, and $36 to this club’s treasurer. Lin & Wang, and Ping & Pai sent eleven members.

acid knot able vase

ache knee blab vain

aces knob ably vail

jacked facial knives kneels tables fabric evades revamp

H.

POSTTEST: Vertical Reaches

Il.

TECHNIQUE PRACTICE: TAB

actors tacked jackal places knight knotty knocks knives babies rabbit cabana cables valley avails ravage canvas

Thomas

Brenda

Wesley

Carolyn

Albina Venice

Michael

Gina Munich

Valentino London

Ludevina Moscow

Dino Tokyo

Italy

Germany

England

Russia

Japan

Lessons 171-175

K. Take a 1-minute timed writing on the

oo

ie

first paragraph to establish

Vat baceepeeds tien

Seer

when it comes

take four 1-minute timed writings on the remainin

ee

DES

to them. :

They wish that the chair would allow

pee raphe! Reet

: them to meet with the city leaders to make a formal

you equal or exceed your

for their help.

base speed on one paragraph, advance to

- gina

Tomy rw

Sr PERE The panel members will handle the problem of the audit

request

they will also sign the needed

Then,

forms.

Of course, the chair will want to make sure that those panel members do their work right. The goal of the audit is to assure city leaders that they have taken the right steps

the next moredifficult ee

in managing funds.

The chair of the panel should be strong.

The auditor will want to speak to the panel members on an individual basis. Additionally, the auditor will have to

call several of the clients. The auditor will also hope for a complete review of all elements of receipts and expenses.

Obviously, every leader in any major organization must be concerned with how receipts and expenditures are handled

PaCueorea oaton

. 2

can be an issue of utmost

importance.

in accounting

records lew |

eee eee

ek

infrequently usedletters.

all entries

Therefore,

ae L.Take three 30-second timed |

review

by personnel.

i

-

ee

ea

having auditors et

noe

a)

‘

AL

Se

e

CG Se

i

Se

Kent kept the keys to the truck and took Kim’s kitten home.

Max boxed six bouts in the Texas exhibition for extra cash. He requested many quality quilts to fill his quota quickly. Dozens of crazy zookeepers zipped past the zebras and zebu. eee

coer

a Sf tO Ce

UNIT 35

pe

Lessons 171-175

627

N. Take two 5-minute

E

timed writings. Review your speed and errors.

LBS

Have you ever

observed

what happens

ee

ER

when two

friends

GonmArionet

meet and talk in an easy manner?

60wpm/5'/5e

postures. If they are really friendly and share the same attitudes toward the subjects being discussed, they begin to assume the same postures to the point that they almost become carbon copies of the other one. They are not trying to imitate each other deliberately. Rather, the friends are 31 indulging unconsciously in postural echo. 89 There is a good reason for this behavior. A friendship 100 usually means the people have many common attributes and 112 each person feels comfortable with the other person. They § 123 may show their similarities in many indirect ways but their 135 common attitudes are reinforced by direct encounters. Their 147 postures of being relaxed or being alert are matched when is9 they see each other face to face. They send a quiet message 171 of acceptance to the other party. This message not only is 183 sent without the sender realizing it, but it is received 194 also in this same manner. 199 The precision of the postural echo is quite amazing. 210 Two friends sitting in armchairs both may have their legs 222 crossed in just the same way, and both may have their arms 233 across their laps. Even more surprising is the fact that 245 they may synchronize their movements as they talk. When one 257 of them uncrosses the legs, the other soon follows suit. If 269 one leans back a little, so does the partner. If for some 280 reason they have a slight loss of synchrony, they may feel 22 irritable without realizing the reason. 300 fe

re ee

Se

ES

oe

They adopt similar body

BP:

Stee

a) ee

10 el ea

BROOKFIELD SURGICAL GROUP Situation: Today is Monday, March

8.

You are a medical office assistant for Brookfield Surgical Group, which is located at 1608 Empire Street in Brookfield, CT 06804. You are working

for R. L. Chiu, M.D., and Rita T. Jeffries,

M.D.

Your work includes preparing medical documents; transcribing medical reports; composing or transcribing letters and

(Continued on next page)

628

UNIT 35

Lessons 171-175

Table

35-86 Job Priority List

memos; and dealing directly with patients in the reception area or by phone. As in any office, you are responsible for the neatness, attractive appearance, and accuracy of all documents you prepare. In other words, you are expected to format documents properly, capitalize and punctuate correctly, and review all jobs for errors (typographical, grammatical, punctuation) that the doctors may have missed. A number of jobs are ready for you to complete. Few directions are provided for completing the jobs. To complete the jobs, rely on your formatting skills, creativity, critical-thinking, problem-solving, and communication skills. Use any word processing features needed in order to complete the jobs. Where appropriate, use your own initials as reference initials. Read through the materials before you begin, and clear up any questions you may have. Then, determine the priority

levels (1, 2, 3) of the jobs according to

Insert the table below. In Column A, type the identification for each job in order of appearance in this unit. In Column B, show the priority (according to the directions given above) of each job. Print the

table and then complete the jobs in order of priority. In Column C of the table, check off each job as you complete it; include the date and time of completion.

these guidelines: 1. Items which have been identified as having high priority or which, in your judgment, should be in this category. 2. Items which are timely but, on the basis of their content, do not warrant a

high-priority label. 3. Items which may be delayed until after you have completed the jobs in levels | and 2.

No matter how carefully the day is planned, interruptions and emergencies may alter your schedule, so rearrange your work and move ahead. Begin by carefully studying the first page of the Brookfield Surgical Group Procedures Manual (next page) before the first patients arrive at 11 a.m. The early morning hours are reserved for surgery at Westcon General Hospital, 325 Melrose Avenue, Danbury, CT 06810.

JOB PRIORITY LIST Brookfield Surgical Group

le

er

UNIT 35

Lessons 171-175

629

BROOKFIELD SURGICAL GROUP PROCEDURES MANUAL The medical staff at Brookfield Surgical Group performs diagnoses and follow-up surgery in most general areas. However, referrals are made to other surgeons for specialized needs, such as heart and brain surgery. Office Hours The office is open from 9 a.m. to 5 p.m. Monday through Friday and from 9 a.m. to 12 noon on Saturdays. Patients are seen by appointment only; those needing emergency care are referred to Emergency Admissions at Westcon General Hospital. Payment and Insurance

It is important to inform or remind a caller that payment is collected for clinic visits immediately upon completion of the appointment. The patient is responsible for dealing with the insurance company. When surgery is required, the patient is responsible for any balance within 30 days after partial reimbursement is received from an insurance company. Appointments Appointments are to be made on the computer. The name, age, and reason for the appointment are to be entered on the schedule for the appropriate doctor. New patients require 1-hour appointments; others are to be scheduled for 30 minutes.

The hours during which each physician is available for appointments are as follows: Dr. Chiu

Dr. Jeffries

Mon.: off Tues.: 11-1, 2—5 Wed.: 11-1, 2—5 Thurs.: 11-1, 2—5 Fri.: 11-1, 2-5 Sat.: 9-12

Mon.: 11-12, 1-5 Tues.: 11-12, 1-5 Wed.: 11-12, 1-5 Thurs.: 11-12, 1-5 Fri.: off Sat.: 9-12

Each day your first task is to print two copies of each doctor’s schedule for the day. One copy is kept on the doctor’s desks, and the other copy is kept in the office so that the necessary files can be pulled. New patients are identified with an asterisk after their names. Medical Reports Medical reports, as a rule, take priority over other documents. They must be completed within 24 hours of the time you receive them.

Letters Letters are to be formatted in block style with standard punctuation. The closing lines are as follows: Sincerely yours,

R. L. Chiu, M.D.

630

UNIT 35

Lessons 171-175

Sincerely yours,

Rita T. Jeffries, M.D.

Report 35-147 Surgery Report

Please prepare a surgery report form for Dr. Jeffries. Display the hospital name (Westcon) in all-caps, 14-point font, bold,

name. Press ENTER 4 times, and then add

the following headings at the left, as you would for a memo: PATIENT:, SURGEON:, DATE:. The patient is Denise centered, and 2 inches from the top of the Broers; the surgery was performed on page. Press ENTER 2 times, and type the address in upper- and lowercase, centered, | March 5. bold, and single-spaced below the hospital

The patient was taken to the operating room in a stable condition. After neuroleptic anesthesia was given, the patient underwent a facial nerve block, followed by retrobulbar block on the right side with a mixture of 2% Lidocaine, mixed 50/50 with 0.75% Marcaine with Wydase added. This resulted in good akinesis. The patient was prepped and draped in the usual sterile fashion for surgery of the right eye. A lid speculum was inserted, followed by placement of a superior rectus suture. A superior limbal peritomy was performed. Cautery was used to control hemostasis at the wound. A groove was made 6 mm posterior to the surgical limbus. A scleral pocket was then fashioned. The anterior chamber was entered by paracentesis at two and also at the wound and eleven. Provist was placed into the eye and an anterior capsulotomy was performed. Then the lens nucleus was hydrodissected and phacoemulsified. The cortical material was removed, the posterior capsule was polished, and the lens was then implanted after Provist was placed into the bag. The lens was dialed into the horizontal position. Then the wound was closed with interrupted 10-0 nylon sutures. Before the last suture was tied, the Provist was removed. The conjunctiva was reapproximated with cautery. An injection of gentamicin and Celestone and Ancef was given. Maxitrol ointment was applied and the eye was patched.

The patient tolerated the procedure well and was taken to the recovery room in stable condition.

Report 35-148

Our patients often have to be reminded about our office hours and payment poli-

Academic Report

aware of the types of information we need from them when they call for an appointment. Using the information in the procedures manual, I’d like you to compose a 1-page information sheet in academic report format that explains these three things.

cies. In addition, I’m not sure that they are

Use Brookfield Surgical Group as the title, and use a question format for the side headings; for example, “What are our office hours?” We’ll duplicate the information sheet and distribute it to new patients as well as others who request this information.

UNIT35

Lessons 171-175

631

This is Dr. Chiu. Please send this letter to Mrs. Gladys R. Laechelt, 1717 Wisteria Street,

Correspondence 35-167

Candlewood Isle, CT 06812, by Wednesday.

Dictated Business

Letter in Block Style

your consideration of a move . . . from your home to a nursing home .. . is a major decision for you .. . you are wise to seek the counsel . . . of your

Dr. Chiu has dictated this letter, and you are to transcribe it, correcting capitalization, punctuation,

family members and health professionals (Paragraph) you should be aware _.. that there is a federal bill of rights . . . (Capitalize federal, bill,

and so on, as you go.

and rights) . .. for residents at care facilities . .. a copy may be obtained from the connecticut department of health (Paragraph) if competent. .. the connecticut resident has the right to choose a personal attending physician .. . and to participate in planning for medical care and treatment ... examples of other rights discussed in the document . . . are those that relate to privacy visitation quality of life grievance procedures .. . and

transfer and discharge (Paragraph) you also will find . . . that the laws of the state of connecticut . . . are designed to ensure that your rights . . . to a dignified existence are respected (Paragraph) please let me know ... if | can be of further help .. . as you do your planning

Table

Center this table vertically and horizontally. Change the alignment in columns as

35-87

appropriate.

Table

EGG AND EGG SUBSTITUTE COMPARISONS

Product

Calories

| large eg | large egg white

ee) eS | ics S|

Conda Foods, Better 4U (cup) | Healthfoods, Egg Sub (+cup)

|

632

| | arte. Se we

UNIT 35

cee ee

ee

| Lessons 171-175

Protein Fat | Cholesterol |(Grams) | (Grams) |(Milligrams)

60]

ST

aa 5] 2 peel ES ae io

ee 39-149 Consultation Report

Please prepare a consultation report form Then, prepare a consultation report (similar to the surgery report) with the for the patient, J. Kurt Filezetti, in Room hospital name and address at the top and = 358. Dr. Chiu examined him on a consultthe headings PATIENT: , ROOM:, CONing basis this morning.

SULTANT:, and DATE:. Mr. Filezetti has been observed for several years for progressive end-stage

(obstructivehronic\pulmonary disease. He fell and broke his hip last night and was admitted through the emergency room. Rarerta

Reference Manual

Refer to page R-12C of the Reference Manual for a review of list formatting.

1. Blood gasses last night showed a partially compensated severe respiratory acidosis. This morning his pH was alittle better, at 7.29. 2. On examination he was found to be in-mitRrespiratory distress at rest, using accessory muscles with a rate of about 26-28. Lungs revealed marked, decreased breth sounds; they were otherwise clear. Cardiac

examination was normal. Chest films showed,acute infiltrates. 3.

My recommendation to DR. Melvin Haugen, the attending wees to pin Mr. Filezetti’s hip if possible under spinal anesthesia this(ri) with IV steroids pré/operatively and continue bronchodilators. There is a fairly high risk, including respiratory failure. He should be intubated

mre een! Mr. Filezetti has designated his son,Jason Filezetti.as his proxy. If

would

necessary, any decisions about ventilator support withdrawal-should be La

made ata latter date.

Report 35-150 Composed Report

have a full schedule. Briefly describe in A man rushes into the office area, insisting two or three double-spaced paragraphs __ to needs and problem serious a has that he how you would handle this situation. doctors Both immediately. doctor a see

UNIT 35

Lessons 171-175

633

Please prepare and mail this letter for Dr. Jeffries. Provide an appropriate subject line. The

Correspondence 35-168

letter goes to Mr. Robert Cadeau, 354 Bagburn Hill Road, Monroe, CT 06468.

Business Letter

q As you know, your lasteye refraction indicated a significant increase

in Block Style

in both myopia and astigmatism. 9 know. that you are not pleased with the comfort ofeither glasses orcontact Lenses. Perhaps laser eye sur-

gery would be an acceptable alternative for you.

{ 9 have enclosed a brochure entitled SightLine that will provide you with several pages of helpful information including thelocation of qualified surgeons in your area. 3 would be glad to.discuss any

{]Please call me so. that we can arrange for your next appointment,

Create the following patient data form to be given to patients on their first visit to our offices. Double-space the form and save it for future use.

Form

35-03 Patient Data Form

PATIENT DATA FORM (Preliminary Report)

INAV Ee mre

Long underscores are preceded by 1 space.

|| | CMe

OL C

ADDRESS et pece

ee

NEC

SOG, SEC, NO}

NCE

INSURANCE COMPANY

BIREDA:

OC CUPAIEN

CURRENT PAYMENT SOURCE(S) RESPONSIBILITY PARTY LIVING WILL

Short underscores are 5 characters wide, preceded

HEARING

by 3 spaces and followed by 1 space.

_._ YES = fe

=NO

GOOD Sen ae OO

Bowel and bladder control

Present health problems

Present medications

Previous health problems/surgery

| Lessons 171-175 |

ORGAN

DONATION __

YES ___ NO

Rae CORRECTIVE

EENSES

Correspondence 35-169 Business Letter in Block Style

Report 35-151

Mr. Adolph Knaus in Room 280, Westcon Open the letter to Mrs. Laechelt, and General Hospital, is contemplating amove revise it as needed for mailing to Mr. to a nursing home in Massachusetts to be —- Knaus. Also, delete the second sentence near his son. of the first paragraph.

Please revise this cover page for our new living will brochure. Double-space the title lines for a better visual appearance. Redo other elements on the page as you see fit.

Cover Page for Brochure

QUESTIONS AND ANSWERS...

About Living Wills The LIVING WILL, a health - care declaration, is a legal document which competent adults may write concerning their preferences and instructions for care and treatment that are to be applied when they are in a terminal condition and are no longer able to participate in treatment decisions. Accidents and diseases cause the deaths of many young people; living wills are not only for older persons. No matter what the age, a declaration can help to avoid guilt feelings, family disagreements, and any doubts about treatment when one is in a terminal condition. In writing their declarations, some persons name a proxy to carry out their wishes, A living will for a competent person goes into effect that Peet 3 ae Maes only when ene-has a terminal condition and cannot make decisions. This brochure was prepared by Brookfield Surgical Group for the purpose of answering ques-

tions about Herre sec toR health= Care declaration (a living will) and appointing a proxy. A list of factors to be considered and an appropriate form are included in this brochure.

Produced by Brookfield Surgical Group , 20--

UNIT 35

Lessons 171-175.

635

Correspondence 35- 470"

You have edited the following draft memo, which Drs. Chiu and Jeffries had prepared. Format a final copy that includes a boxed table.

Memo MEMO TO:

All Staff Members

FROM:

Ral Chit MeD: Rita T. Jeffries, M.D.

DATE:

March 8, 20--

SUBJECT:

Adult Abuse and Neglect

All of us MEU to become more aware of the possibilities for abuse and iiPatients. Legislation has been passed that is designed to neglect of our, protect power 18 years and older,jnregardless of place of residence,from any intentional and nontherapeutic infliction of pain or injury that produces mental or emotional distress. For

Even actions that are not intended or overlooked must be avoided. As-anexample, some health practitioners do not provide proper guidance for the self-administration of insulin shots. All of our diabetic patients s mustbe familiar with the following easy-to-remember rotation schedule:

DAY

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

responsibility

Sean Right leg Left leg Right arm Right buttock Left arm Left buttock Optional

All of us have the ebligation-to report in geed{faith any act of patient abuse or neglect that we observe. The law prohibits facilities or other persons from retaliation against those wheewho make good-faith reports.

636

UNIT 35

Lessons 171-175

OTe

GN)

Skill Refinement

, |

Lessons 176-180

:

Skillbuilding, CorréSpondence, Forms, Reports, and Tables Review Goals e Improve speed and accuracy e Format a variety of letters, memorandums, tables, reports, and forms

A. Type 2 times. Begin each day with at least 15 minutes of skillbuilding. Then, complete as many documents as you can.

B. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

p.

WARMUP

1 nm oOo

a

11

purchase request for 7 items @ $40, 13 items @ $56, and 20

Jack analyzed

2

items

@ $89 was

Va all rallies UI

There

assist Gn SS) i

9 10

the supply.

requested.

Se a

Oe

Jack expected le Opa ale ol

are many people

others.

On the basis

in our

This help can come

of findings,

a quick delivery.

Sea

Cie

Ole

tl ee

2

society who are hoping to

in many different

ways.

A 23

person may provide some assistance via a local organization or through the personnel office at the place of employment. The a blood were set All the

employees of Bentley Financial Service were having drive for seven of their coworkers. Tentative plans to recruit 75 donors for May 19 starting at 8 a.m. donors would be given a certificate of recognition.

Each unit was assigned a to recruit. Personnel had 13; Management, 8; Purchasing, 17; The company will be extremely

goal for the number of donors Customer Service, 10; Records Accounting, 21; and Mail, 6. pleased to get its 75 donors.

35

23 3%

= 23) 35) oS 47 oe

As May 1 approached, 27 donors were told to give blood 7 from 9 to 10 a.m., 25 were assigned from 11 to 12 noon, and 2 23 were assigned from 9 to 10 p.m. To exceed this new goal, 3% the leader of this drive will try to get a few more donors. 47 err

ome

eroe

e

Oe Pat

Oe

teSOQ

UNIT 36

I

TO! Ws iy fh te

Lessons 176-180

637

C. These sentences are made up of very short words, requiring the frequent use of the

Space Bar. Do not pause triki

We can do it if you or he can go on a jet to see a big dog. If she is so bad, why did she win the bet: a day or two ago? Her dog dug up an old bag and a jar of jam at the oak tree.

|

See erie vine

I can buy a new bat for my son so that he can use it today.

2 times.

PRETEST Take a 1-minute timed writing. Review your

Wisdom and genius are two important traits

speed and errors.

sought from

leaders and managers. Of course, the traits of productivity and loyalty are also very strong. Many businesses and firms place quite a premium on finding leaders with these traits. Loe el

|

|

pro

|

ee le te fe te

ewe

PRACTICE Speed Emphasis: lf you

ed Caen type each individual line 2 times. Accuracy Emphasis you made 2 or more errors,

me

secure

reason

adhere

artist biased : beside reflex

manage poorer locale united

solemn alumni oppose pompon oiling oblige induce genius

unmade option boldly medium

barter assert carton basket asking ascent : : F inside wisdom sadden

| | |

type each group of lines (as though it were a paragraph) 2 times.

POSTTEST Repeat the Pretest timed writings and compare performance. I. Type each line 2 times. in

Bh

The delicatessen served delightful petite cream delicacies. A presumptuous professional aided in restoring the library. The philanthropist from Massachusetts was a septuagenarian. A subcommittee chided a young sergeant for insubordination. -

638

UNIT 36

Lessons 176-180

K. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

oy 42

:

If you want to do well in any new job, you should know and follow two important guidelines: find out how your boss prefers to be dealt with, and learn to do the job. Pursuing

| 45 46

There are numerous ways you can put this strategy into effect in your work. The first is to discover how your boss prefers being contacted. Does he or she prefer face-to-face chats or a discussion of all the issues over the telephone?

2) 35)

49 50

Another consideration is the timing of your petitions. Is it an appropriate time? An observant employee recognizes when the boss is most receptive to new ideas. It is helpful for you to notice when your boss is most likely to be busy.

23 2

is3 54 55

Finally, remember to always act professional. Managers select the degree of formality or informality they are most comfortable having in their offices. To avoid embarrassment for one or both of you, keep your private problems at home. nee Ginte- aenoe

ler

inroa rye

lease hems

[= Type each line

year

yO.

23} 35 47

jeoit |]

Ve

2 times. Use the Caps

CO

nspre tell

oe

2

Oo

ee

a

Their supervisors should read the book HOW TO MANAGE TODAY. 58 59

If the CAPS LOCK is used, Hamilton will look like HAMILTON. We must ship that GRAY-BROWN order by the end of NEXT week. The CLASSIFIED section of the DAILY ADVANCE had many pages. |

M. Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

35.

this one rule will serve you well by helping you get ahead.

/ | 61 62 63

|

|

lek tyra

Pier

Dreenioay ian ie atiect oll

The Paradise Island Beach Club in Nassau is opening in May. Sarah Rocconi of Peoria will wed John Price of Rock Island. The Elk City Police Athletic League team went to Pocatello. Ms. Diane Aimone lives at 11 Wayne Street, Lancaster, Ohio. My

Oi

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LAN

Melos tt

ete O USS

WAC!

UNIT 36

WAST

A

SO!

A NBS Ib tl

Lessons 176-180

eo

639

N. Take two 5-minute timed writings. Review your speed and errors. Goal: At least

60wpm/5'/5e

N. 5-MINUTE TIMED WRITING — 11 Sleep is the only total escape from the crazy demands 23 break, lengthy a take of our daily lives. Every evening we 34 giving ourselves the rest we deserve. In many ways, sleep 46 ee ig even more essential to our mental health than it is to 57 we when relax can our physical health. Our tired muscles 69 have a massage or sit down for a minute, but this short amount of rest time does very little to recharge our mental 31 batteries. By the end of every day, we have amassed quite a 93 confusion of new ideas, concerns, and experiences. Thus, we 105 116 need about eight hours of sleep to get this new material 122 filed away in our memory banks. 13 sorting Our brains are busy not just filing but also through the various contradictions and conflicts that have 14 157, arisen during the day. This is what dreaming is all about. 109 tip the What we remember afterwards as our dream is merely 120 of the nocturnal iceberg. Modern studies of sleepers have 192 bouts repeated in dreaming revealed that we are actively 203 every night, regardless of whether we have dream memories 215 when we awaken or whether we feel we have spent a dreamless 224 night of totally empty sleep. 232 a Dreaming does not, as we once believed, happen in p84 243 flash. Experts believe we all dream several times a rapid fs 255 twenty ly approximate lasting night, with every incident Ps 266| se? minutes. While in this state, the body is withdrawn from 88 consciousness but at the same time, seems ready for action. 278 289 9 Dreaming is the way we keep our brains in working order, 90 ready to undertake the many issues that may await us.

64 65 66 67 68 60 | 70 > 7» 73 74 a 75 ' 76 a

pete

GPSS ASS. ee TR

|

| | |

|

640

UNIT 36

4 |

|

Lessons 176-180

Fk SER

EMI

Fees RSeimai

|eelOlrada une

Correspondence 36-171 Business Letter

in Block Style

May 5, 20-- | Professor Richard D. Hartley | Department of Economics |

Baldwin College | Orem, UT 84057-5234 | Dear Professor Hartley: | Subject: Guidelines for Preparing Commentary 4] The following guidelines will help you to make your commentary on our 6 p.m. Newswatch show as explicit and informative as possible. Please consult these guidelines as you prepare your remarks. 1. You will be allowed three minutes for your comments. Please stay within these time constraints, and confine your remarks to the issues involved,

avoiding statements that cannot be proved. Do not go overboard in advocating a particular point of view. A balanced presentation that discusses all sides of an issue will get the best results. 3. Please submit your comments at least two days in advance of taping. This will allow our editorial and legal departments time to review your remarks. {| By following these guidelines, you will be able to give our viewers informed, perceptive insights into matters of current interest to the community.

2.

Sincerely, | Denise J. Watterson | General Manager | urs

Correspondence 36-172 Business Letter

in Block Style

May 5, 20-- | Miss Barbara Oakes, Director | London Employment Agency | 24 Portland Place | London W1N 4BB | ENGLAND | Dear Miss Oakes 4] Office Temps International has invited me to visit a number of temporary employment agencies throughout Europe as a part of a fact-finding team. We will be distributing surveys to over 200 temporary employment agencies across seven European countries. | am delighted that your agency has agreed to participate in the study. {] When we met at the New Millenium Technologies conference last year, you indicated that you were eager to keep abreast of any changes in technology that will affect our industry in years to come. The Office Temps International project is an ambitious undertaking that will provide you and many other participating agencies with valuable information that will help you make cost-effective business decisions. §] As the leader of the team that will be visiting England and France, | am responsible for planning our visit to your agency. | will need a response to the following questions on or before May 20 so that | can begin to make plans for our team’s visit: 1. Which day during the last week of June would be convenient for our visit? We will need approximately three hours of time, preferably in the morning.

(Continued on next page)

UNIT 36

Lessons 176-180

641

Is anyone else in your organization available to help complete the survey forms and answer any questions? If two other members of your management team could be available during our visit, it would certainly expedite matters. 3. Will we have access to an LCD panel and overhead and a conference

2.

room? q| My plan is to have the team visit two agencies each day if at all possible. We would like to begin with a tour of your facility followed by a conference where we will exchange ideas and complete an extensive electronic survey together. {| Our tentative schedule includes one week in England during the last week of June with our first stop in London. We plan to visit five agencies in the nearby urban area. After completing our business in England, we will move on to France. We hope to have all surveys completed no later than August 31. The results of the survey should be ready for distribution by October 1. {] Thank you for participating in this ambitious undertaking. | look forward to hearing from you by May 20. |

Sincerely | Denise J. Watterson |Vice President | Notations?

Correspondence Business Letter in

Modified-Block Style

May 29, 20-- | Ms. Laura W. Alspach | 1800 East Hollywood Avenue | Salt Lake City, UT 84108 | Dear Ms. Alspach: {| Our station is delighted to provide you with an opportunity to reply to Professor Richard Hartley’s commentary “The Economic Fallacy of Growth for Salt Lake County,” which aired on May 15. A transcript of his commentary is enclosed. 4 Professor Hartley’s comments generated much interest throughout our viewing area. In fact, we received more than 100 letters and 10 requests for

equal time to reply. We ultimately selected you to present the opposing view because your letter touched on most of the relevant points of this topic. 4 Please use the enclosed guidelines when drafting your comments. We will tape your commentary on June 4 and will broadcast it sometime during the week of June 7.

Sincerely, | KMIX BROADCASTING COMPANY

| Denise J. Watterson |

General Manager | Notations?

Create a memorandum form for Station

Fax:

801-555-3998).

(200 South Main, Salt Lake City,

lines: MEMO

UT 84101-8675, Phone: 801-555-3997,

SUBJECT:.

KMIX

‘| Lessons 176-180

TO:,

Use the heading

FROM:,

DATE:,

and

Send a memo from Denise J. Watterson today (May 30) to Alice Cameron, Special Projects Director, on the topic of the expanded newscast:

36-174 Memo —

"374

i

ee we

Lent

y

ee,

Correspondence 36-175 Personal-Business Letter in ModifiedBlock Style

4] As you know, we intend to expand our newscast to a full hour this fall. While your department is not directly involved with the news, | thought you may be able to provide some support services for the news department. 4] You are already scheduled to produce six documentaries next year. When each one is completed, would you please edit a five-minute version of the documentary to be used on the newscast. The format and content of the condensed version will naturally be left up to you. We will plan to air each segment as a teaser on the night of your full documentary.

Format the following personal-business letter from Denise J. Watterson (301 Goodyear, Apt. 6-B, Salt Lake City, UT

84115) to Professor Richard D. Hartley (see Correspondence 36-171). Date the letter May 30, 20--.

Dear Professor Hartley: When 9 invited my former economics professor to present his uiews on the problems of growth in the Salt Lake City area, 9 had no idea the editorial would create such a controversy. The station 9 serve ab vice president of the Salt Lake City Civic Chub, a volunteer organization. We would like to.cordially invite you, Professor Hartley, to.present an expanded version of your comments at our Juby 15 meeting. We meet at The Tamarack Manor from noon to. 2 p.m. and would like you to speak from 1to. 1:45 pm. Although we cannot offer you an honorarium, we would be pleated to.provide you with bunch and to.give you a forum to. present your views to.the approximately 75 people who. will attend. Please call me at 555-2834 weekdays after 6 p.m, or

offer

UNIT 36

Lessons 176-180

643

HAHEI

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a 2

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4 Lessons 176-180

John F. Akers am COE. |SeanndBenUCONUAGN Onctezcad Jerry Pearlman

Princeton

Parward

Report 36-152 Announcement

Prepare an announcement for the seminar described below in the format of your choice. Use text boxes to hold the information and clip art as desired. The seminar is sponsored by West Coast Air, and it is a one-day seminar, which is free for all company employees. The title of the seminar is “Security and Air Travel Today.”

The seminar will be held July 13, 20--, from 8 a.m. to 2 p.m. at West Coast Air Security, 25574 Rye Canyon Road, Valencia, California. Topics to be discussed include: e What to expect at the airport e What to expect on arrival e How to prepare for a trip Call 661-555-1313 to register.

Correspondence 36-176 Memo

MEMO TO: All Supervisors | FROM: Clinton Bates | Personnel Director | DATE: May 30, 20-- |SUBJECT: Employee Services and Opportunities Listed below are some of the services and resources that are widely used by employees. Please make sure that all employees are informed of these activities.

Peruice/Resouree Emergencies Banking Education Health care Lost and found Minority programs Payroll Public relations Transportation

Office Safety Credit Union Employee Benefits Clinic Main Office Human Relations Payroll Office Public Relations Auto. Pervices

UNIT 36_

Telephone 555-1200 555-1238 555-6500 555-5000 555-6300 555-6510 555-6506 555-6570 555-1250

Lessons 176-180

645

Report 36-153 Newsletter

Create the newsletter illustrated here, fol-

lowing the guidelines in the callout boxes. Your line endings may differ. 1. Set all margins to 0.75 inch. 2. Clear all tabs. Set a center tab at the center and a right tab at the right margin. Use these tabs when positioning the information in the last line of the masthead.

3. Create the newsletter masthead in a table. Add lines and fill as desired. 4. After typing the banner, move outside the table and define 2 columns using default settings. 5. Set a left tab 0.25 inch from the left margin of each column to indent the paragraphs in the body. 6. Insert an appropriate clip art image where indicated.

San Diego Getaway-C=:"™) Volume V, Issue No. 4

Tee Time

A Quarterly

Newsletter From Fantasy

Gamma)

California offers the perfect climate for year-round golf in any setting imaginable. Do you want to golf with a view of

Vacations

December 20--

would like to step back in time, travel across the Coronado Bay Bridge to the Hotel del Coronado resort. This Victorian-style structure is a national historic landmark.

the ocean, the mountains, or the desert?

You can find it all in San Diego. San Diego has 82 courses that span the North County to the South Bay. Fantasy Vacations has a nationwide centralized golf reservation service. We have weekday and weekend specials as well as specials for both business travelers and families.

Life’s a Beach!! Some of the most beautiful beaches in the world await you in the San Diego area. La Jolla cove boasts turquoise waters, white beaches, and marine pre-

serves. Whether you like snorkeling, scuba diving, or just relaxing in the sun, you can find it all in La Jolla. The nearby towns of Del Mar,

Carlsbad, and Cardiff-by-the-Sea offer both quaint ambiance and unique attractions. Ifa more exotic setting is what you are seeking, Mexico is minutes away from downtown San Diego. If you

646

~ UNIT 36

Lessons 176-180

Surf the Net With Fantasy Vacations You can reach us on the Internet at www.FantasyVacations.com. Visit our home page, where you can chat with our agents or view our vacation videos. If you prefer, you can call us toll-free at 1-800-FANTASY. Our agents are friendly and eager to help you plan your San Diego getaway!

Skills Assessment on Part 9 5-Minute Timed

Writing

ERO co Ree © Cn) (G3) “SI Foo" >

Some places give their workers the chance and the time to enhance their training and improve their skills. Some will be able to attend courses held during and after work hours. These courses often provide the very latest facts and training for those who are willing and able to complete the course. Workers who are able to complete some of these courses will improve their skills and help their business to become much more competitive. Sometimes, the trainers are the same people who were enrolled in all these courses earlier and are now qualified to teach their peers. Some companies pay back their employees most of or at least some of their tuition expenses if they have enrolled in recognized programs. Employees often enroll in college programs to obtain degrees that will help them find better jobs in their firms. If a change in technology has affected their jobs or the competitive edge of the firm, spending the time and money to improve the competence of the workers is time and money spent well. In some cases, an employer may feel that a worker who has attained additional training may move to another firm. Many firms also provide workers with the time and the finances to attend workshops or classes that are given by experts in the field. These programs may be conducted at locations and times that will not distract employees from their work. The programs usually last a short amount of time and may cover topics such as handling common problems and improving employee relations. Piet

ORs

motel

ok

Net wyliet Siiiy ede

UNIT 36

11 23 34 46 58 69 81 92 104 115 126 137 149 161 173 184 196

Mee! bit id cl?

Test 9

647

(May 13, 20--)

Correspondence Test 9-177

Mr. Nathan Avani 1330 Melbourne Avenue Oklahoma City, OK 73102

Business Letter in

Modified-Block Style

Dear Mr. Avani:

Subject: Dividend Reinvestment Program

ta.the number of shares held.

3, Market price for ORahama Bank's stock on the day of purchase and number of stacks purchased under the program. 4, Amount of funds remaining to be carried to. the next quarter. Sf you have further questions about our Dividend Reinvestment Program or awr serwices, please call Darla Rodbaugh or Ann Hammer at 405-555-8361. Sincerely yours, Charles 7. Langworth Stackholder Relations Department

7

UNIT 36

|

UAL

|

Test9

Report Test 9-154

Prepare the following bill of sale using standard legal format for margins, line spacing, paragraph indents, and so on.

Bill of Sale

BILL OF SALE KNOW ALL MEN by these presents that Polly A. Pitford, of 410 Mill

Street, Hillsdale, IIlinoisk61257, partorthe first part, for the sum of Two

Thousand Two Hundred Fifty dollars ($2,250.00), tolinfmé hand paid, at or before the ensealing and delivery of these presents, by Alan R. Ullman, of

Gea

213 North West Avenue, Oakdale, ((L)62268, party of the second part,does SS

and

?

econ

sell and /.convey unto the said party of the first part, an IBM personal

6 computer, Serial No. 7705863; a color monitor, Serial No. 108732; and a laser printer, Serial Number AE-1634.

aD TO HAVE AN lO HOLD The same unto the said party of the second part forever. And the party of the first part does,covenant and agree to defend the sale of goods against all and every person.

ae

how

|N]WITNESS WHEREOF, the party ofthe first part,duly exeuCted this bill of

sale on the seventh day of April, 20--.

do SIGNED and affirmed in the presence of Each underscore is 34 characters wide.

and

UNIT 36

Test 9

649

Table Test 9-91 5

BI-LEVEL CRT WORK DESK Prices by Choice of Two Widths

Boxed Table

Depth (in Inches)

Correspondence), Test 9-178 Memo

Width (in Inches)

Prepare a memo to all staff members from Matthew Mateo on the subject of airport security. Use the current date.

If you are traveling anywhere on international business for West Coast Air, you can expect to encounter a variety of security measures in airports. Although the security measures may seem extreme, they are necessary to ensure your safety as you travel. If you know what to expect, you will be better prepared to move through the security systems with minimum delay.

e Don’t waste time at the curbside waiting to check baggage if you are on an international flight. You must check in at the ticket counter, and you should arrive at least two hours prior to departure. Expect for your baggage to be opened and checked. Your baggage could also be X-rayed and scanned. Your carry-on baggage is subject to the same security checks as your checked luggage. The aircraft cabin may also be searched at various stops. Be prepared with proper identification such as passports and visas. A picture identification of some type is essential. lf you plan well, your trip should not hold any unexpected surprises.

650

| Testo

Skillbuilding Handbook

Diagnostic Practice: Symbols and Punctuation The Diagnostic Practice: Symbols and Punctuation program is designed to diagnose and then correct your keystroking errors. You may use this program at any time throughout the course after completing Lesson 19. . . Directions 1. Type one of the three Pretest/Posttest paragraphs | time, pushing moderately for speed. Review your errors. . Note your results—the number of errors you made on each symbol or punctuation key. For example, if you

typed 75& for 75%, you would count 1 error on the % key. . For any symbol or punctuation key on which you made 2 or more errors, type the corresponding drill lines 2 times. If you made only | error, type the drill line | time. . If you made no errors on the Pretest/ Postest paragraph, type one set of the Practice: Symbols and Punctuation lines on page SB-4. . Finally, retype the same Pretest/Posttest, and compare your performance with your Pretest.

PRETEST/POSTTEST Paragraph 1

Price & Joy stock closed @ 5 1/8 yesterday; from yesterday.

If we had sold our

it was up 13%

"high-demand"

shares*

(*300 of them) before 3:30 p.m., we’d have made $15,000, wouldn't we? Oh, well! I'll be in my office (#13C) crying.

Paragraph 2

The Time/CNN poll had the slate of Myers & Bassey ahead by just 5%. Weren't you surprised? I was; after all, "they"* (*meaning the crew) had ordered 60# of food @ $9.50 a pound for a victory party at 3:30 p.m. today. What a sad mix-up!

Paragraph 3

Didn't my colleague*

(*Elsa Jones-Salizar)

send in $50 as a

10% deposit for reserving Room #5B on Friday and/or Monday? Attached to her deposit was a note that said, "Call Tibby, & me @ 10:30 a.m."; I was surprised. She sounded desperate!

PRACTICE: Individual Reaches

Ampersand

juj ju7j j7j j7&j j&&j j&&j juj ju7j j7j j7&j jebj j&&j b&b

Alma & Bill & Carr Jack & Kyle & Mann Uber & Vern & Will

Apostrophe

& Dern & Epps & Farr & Gary & Horn & Nash & Okum & Parr & Rand & Star & Xang & Year & Zack & Sons & Bros

& Ing & Tua & Inc

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SKILLBUILDING

Diagnostic Practice: Symbols and Punctuation

SB-2

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Asterisk

At Sign

sws 138 Oar 277

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sw2s s2@s s2@s s@s s@@s @ 34 and 89 @ 104 and 18 and 48 & 606 and 81 @ 89 and 57 & 369 and 70

Rand* Star*

and

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Teri* List*

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s2@s

sw2s

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@ 10

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@ 458

and

89

@ 923

and

69 @ 42 and

@ 434

and

50

@ 15

and

Vern* Cite*

s@s s@@s 18 @ 340 54 @ 128 37 @ 512

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Dollar Sign

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12# of #883 and 345#

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|

~SB-3 ~— SKILLBUILDING

e Diagnostic Practice: Symbols and Punctuation |

ye 0) 4) ) . .

SKILLBUILDING | Percent

Period

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(iP ieeemand = itmandsnomeandueone andar eandm OC candsLabe. Jan. Feb. Mar. Apr. Jun. Jul. Aug. Sep. Oct. Nov. Dec. a.m. Sum Mone Tuew Wwedy «[hi. Fra. "Sate Mrsceisqs Mex. Can. D.C. I vamemleseess We dor) Healsemiecan. Do note Helpimen Gor slow:

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"Write"

"Type"

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Dry.

~/eeandawrees

teas ebprenac umaceliecsm@are ehussentnsmobi, Tajceatk,eual, dim; man; bio; hop; seq; ottr; Gus; let; you; Bev; row; lax; dosnot@erysethat 16:liz;ssee tonit;= lyam sad;swerdo; Iyean;

PRACTICE: SYMBOLS AND PUNCTUATION Doe & Fry sued May & Ito; Ho & Fox sued Doe & Lee for M&Ms. Ann's dad said he's happy she's out of school; she'd agree.

Vestenday me Apriled )metheerock statecaidg.: (curight on Ly. E-mail them at [email protected] to buy 3 @ $89 or 9 @ $250. Hi, Ross: Place odds of 3:1 on the game at 10:30 and 11:15. Tom gave Ava, Jo, Al, and Tyson a red, white, and blue car.

On 3/1/2008, he will receive a pension and/or a big buyout. The $80 skirt was cut to $70 and then $55 for a $25 saving.

What! No ice! I'm mortified! Run, order some more. Quickly! Jones-Lynch built an all-season add-on to her A-frame home. Please order 500# of #684, 100# of #133, and 200# of #1341.

The answer

is.(a).

1, (b) 4, (c) 7, or

The car was cut 15% and then 25% for Mr. R. J. Dix ordered from L. L. Bean Who? Me? Why me? Because I can type? "Look," he said, "see that sign?" It Stop here; get out of your car; walk

SKILLBUILDING

(d) all of the above.

a final saving on Dec. 23 at Is that a good says, "Beware a foot; begin

of 40%. 11 a.m. reason? of Dog." digging.

Diagnostic Practice: Symbols and Punctuation

SB-4

‘SKILLBUILDING Diagnostic Practice: Numbers The Diagnostic Practice: Numbers program is designed to diagnose and then correct your keystroking errors. You may use this program at any time throughout the (e ourse after completing Lesson 14.

Directions 1. Type one of the three Pretest/Posttest paragraphs | time, pushing moderately for speed. Review your errors. 2. Note your results—the number of errors you made on each key and your total number of errors. For example, if

you type 24 for 25, you would count | error on the number 5. . For any number on which you made 2 or more errors, select the corresponding drill lines and type the drills 2 times. If you made only | error, type the drill 1 time. .If you made no errors on_ the Pretest/Posttest paragraph, type | set of the drills that contain all numbers on page SB-6. . Finally, retype the same Pretest/Posttest, and compare your performance with your Pretest.

PRETEST/POSTTEST Paragraph 1

The statement dated May 24, 2004, listed 56 clamps; 15 batteries; 169 hammers; 358 screwdrivers; 1,298 pliers; and 1,475 files. The invoice numbered 379 showed 387 hoes, 406 rakes, 92 lawn mowers, 63 tillers, and 807 more lawn items.

Paragraph 2

My inventory records dated May 31, 2004, revealed that we had 458 pints; 1,069 quarts; and 8,774 gallons of paint. We had 2,953 brushes; 568 scrapers; 12,963 wallpaper rolls; 897 knives; 5,692 mixers; 480 ladders; and 371 step stools.

Paragraph 3

Almost 179 hot meals were delivered to the 35 shut-ins in April, 169 in May, and 389 in June. Several workers had volunteered 7,564 hours in 2004; 9,348 hours in 2003; 5,468 in 2002; and 6,577 in 2001. About 80 people were involved.

PRACTICE: INDIVIDUAL REACHES 1 aq aql They got Those 11 All 111

2 sw The Your The

aqlga 111 ants 101 aunts 137 11 answers correct for the 11 adults loaded the 711 animals agreed that 21 of those 3l@are

animals al in BE 121. and 2 p.m. the honor.

sw2 sw2ws 222 sets 242 steps 226 salads 252 saddles s2 272 summer tourists saw the 22 soldiers and 32 sailors. September 2 date was all right for 292 of 322 persons. 22 surgeons said 221 of those 225 operations went well.

3 de de3 de3ed Bus

apples 171 questions between 1 worthy of

333

333 dots 303 drops 313 demons

departed

at 3 p.m.

393 dollars

with the 43 dentists

d3

and 5 boys.

She left 33 dolls and 73 decoys at 353 West Addison Street. The 13 doctors helped some of the 33 druggists in Room 336.

SB-5

SKILLBUILDING

Diagnostic Practice: Numbers

SKILLBUILDING 4 fr fr4 fr4rf 444 fans 844 farms 444 fishes 644 fiddles f4 My 44 friends bought 84 farms and sold over 144 franchises. She sold 44 fish and 440 beef dinners for $9.40 per dinner. The 1954 Ford had only 40,434 fairly smooth miles by May 4. DELueitomiL tig ooDatuncmonoetoxess Do>etlares;4)5 Lingers £5 They now own 155 restaurants, 45 food stores, and 55 farms. They ordered 45, 55, 65, and 75 yards of that new material. Flight 855 flew over Farmington at 5:50 p.m. on December 5.

6 jy jy6 jy6yj 666 jets 266 jeeps 666 jewels 866 jaguars j6 Purchase orders numbered 6667 and 6668 were sent yesterday. Those 66 jazz players played for 46 juveniles in Room 6966. The 6 judges reviewed the 66 journals on November 16 or 26. j 0 Wis jus J. jays 3// sjokess/idg jO1sts 1 / The 17 jets carried 977 jocular passengers above Those 277 jumping beans went to 77 junior scouts The 7 jockeys rode 77 jumpy horses between March

juniors )/ 77 cities. on May 17. 17 and 27.

8 ki ki8 ki8ik 888 keys 488 kites 888 knives 788 kittens k8 My 8 kennels housed 83 dogs, 28 kids, and 88 other animals. The 18 kind ladies tied 88 knots in the 880 pieces of rope. The 8 men saw 88 kelp bass, 38 kingfish, and 98 king crabs.

9 lo 109 10901 999 lads 599 larks 999 ladies 699 All 999 leaves fell from the 9 large oaks at 389 The 99 linemen put 399 large rolls of tape on for Those 99 lawyers put 899 legal-size sheets in the

leaders 19 Largemont. 19 games. 19 limos.

0 ;p ;p0 ;pOp; 100 pens 900 pages 200 pandas 800 pencils ;0 There were 1,000 people who lived in the 300 private homes. The 10 party stores are open from 1:00 p.m. until 9:00 p.m. They edited 500 pages in 1 book and 1,000 pages in 2 books.

s2s d3d f4f f5f j6j j7j] k8k 191 ;0; Add 6 and 8 and 29. 349-page script called for 10 actors and 18 actresses. check for $50 was sent to 705 Garfield Street, not 507. 14 researchers asked the 469 Californians 23 questions.

All numbers

ala That The The

All numbers

alates) djdut4iy-t5fi Ojecqvcakdk 191 05, They built 1,299 houses on the 345-acre Her research showed that gold was at 397 For $868 extra, they bought 15 new books

All numbers

cedOCmtoteno® 10] 07 |ekckelg1 0; Add alame A bank auditor arrived on May 26, 2004, and The 4 owners open the stores from 9:30 a.m. After 1,374 miles on the bus, she must then

SKILLBUILDING

Add, site in and

3 andy4yand:/0. by the canyon. September 2004. 61 used books.

5 and left until drive

a/eand 63. on May 27. 6:00 p.m. 185 more.

Diagnostic Practice: Numbers

SB-6

SKILLBUILDING Progressive Practice: Alphabet Select a passage that is 2wpm higher than your current speed. Then take six 30-second timed writings on the passage. Your goal each time is to complete the passage within 30 seconds with no errors. When you have achieved your goal, move on to the next passage and repeat the procedure.

This skillbuilding routine contains a series of 30-second timed writings that range from 16wpm to 104wpm. The first time you use these timed writings, take a l-minute timed writing on the Entry Timed Writing paragraph. Note your speed.

Entry Timed Writing

Bev was very lucky when she found extra quality in the home she was buying. She quietly told the builder that she

11 23

was extremely satisfied with the work done on her new home. The builder said she can move into her new house next week.

35 47

hese

|

iy eon eee

oes rons,

pests

eroe TedOattiaedita |et?

16wpm

The author is the creator of a document.

18wpm

Open means to access

20wpm

A byte represents

22wpm

A mouse

24wpm

Soft copy is text that is displayed on your computer

26wpm

Memory is the part of the word processor

a previously

one character

may be used when

saved file.

to every computer.

running Windows

on a computer.

screen.

that stores

information.

A menu is a list of choices to direct the operator through a

28wpm

function.

A sheet feeder

30wpm

is a device that will insert

sheets

of paper into

a printer.

An icon is a small picture that illustrates

32wpm

object

in software.

34wpm

| |

36wpm

| To execute means

A window contents

is a rectangular of open files.

| by the computer

38wpm

area with borders

that

displays

either

printed

|

Format

refers

|

appearance

|

program.

of magnetic

It can be

form:

|

40wpm

to the physical

and arrangement

| SKILLBUILDING

Progressive Practice: Alphabet ————+

the

to perform an action specified by an operator

| Output is the result of a word processing operation. me

or an

a function

features

of your

which affect

document.

the

or

SKILLBUILDING 42wpm

A font is a style of type of one size or kind which all letters, numbers, and punctuation marks.

44wpm

Ergonomics is the science of adapting working conditions equipment to meet the physical needs of employees.

46wpm

Home position is the starting position of a document; it is typically the upper left corner of the display monitor.

48wpm

The mouse may be used to change the size of a window move a window to a different location on the display

50wpm

An optical scanner is a device that can read text and enter it into a word processor without the need to type the data again.

52wpm

Hardware refers to the physical equipment used, such as the central processing unit, display screen, keyboard, printer, or drives.

54wpm

A peripheral device is any piece of equipment that will extend the capabilities of a computer system but is not required for operation.

56wpm

A split screen displays two or more different images at the same time; it can, for example, display two different pages of a legal document.

58wpm

When using Windows, it's possible to place several programs on a screen and to change the size of a window or to change ice poOsit1oOns Ons avscreen.

60wpm

With the click of a mouse, one can use a button bar or a toolbar for fast access to features that are frequently applied when using a Windows program.

62wpm

An active window can be reduced to an icon when you use Windows, enabling you to double-click another icon to open a new window for formatting and editing.

64wpm

Turnaround time is the length of time needed for a document to be keyboarded, edited, proofread, corrected if required, printed, and returned to the originator.

66wpm

A local area network is a system that uses cable or another means to allow high-speed communication among many kinds of electronic equipment within particular areas.

68wpm

To search and replace means to direct the word processor locate a character, word, or group of words wherever it occurs in the document and replace it with newer text.

SKILLBUILDING

includes

or

and to screen.

to

Progressive Practice: Alphabet

SB-8

mee Ninoy tc 7Owpm

Indexing is the ability of a word processor to accumulate a list of words that appear in a document, including page numbers, and then print a revised list in alphabetic order.

72wpm

When a program needs information from you, a dialog box will appear on the desktop. Once the dialog box appears, you must identify the option you desire and then choose that option.

74wpm

A facsimile ig an exact copy of a document, and it is also a process by which images, such as typed letters, graphs, and signatures, are scanned, transmitted, and then printed on paper.

76wpm

Compatibility refers to the ability of a computer to share information with another computer or to communicate with some other apparatus. It can be accomplished by using hardware or software.

78wpm

Some operators like to personalize their desktops when they use Windows by making various changes. For example, they can change their screen colors and the pointer so that they will have more fun.

80wpm

Wraparound is the ability of a word processor to move words from one line to another line and from one page to the next page as a result of inserting and deleting text or changing the size of margins.

82wpm

It is possible when using Windows to evaluate the contents of different directories on the screen at the very same time. You can then choose to copy or move a particular file from one directory to another.

84wpm

List processing is a capability of a word processor to keep lists of data that can be updated and sorted in alphabetic or numeric order. A list can also be added to any document that is stored in one's computer.

86wpm

A computer is a wondrous device, which accepts data that are input and then processes the data and produces output. The computer performs its work by using one or more stored programs, which provide the instructions.

88wpm

The configuration is the components that make up your word processing system. Most systems include the keyboard that is

used for entering data, a central processing one disk drive, a monitor, and a printer.

~SB-9 ~ SKILLBUILDING |

Progressive Practice: Alphabet

unit,

at least

SKILLBUILDING_ 90wpm

Help for Windows can be used whenever you see a Help button in a dialog box or on a menu bar. Once you finish reading about a topic that you have selected, you will see a list of some related topics from which you can choose.

92wpm

When you want to look at the using Windows, you will want this by pointing to a border dragging it until the window

94wpm

Scrolling means to display a large quantity rolling it horizontally or vertically past screen. As the text disappears from the top monitor, new text will appear at the bottom monitor.

96wpm

The Windows Print Manager is used to install and configure printers, join network printers, and monitor the printing of documents. Windows requires that a default printer be identified, but you can change the designation of it at any

contents of two windows when to reduce the window size. Do or a corner of a window and is the size that you want. of text by the display section of the section of the

joke eben

98wpm

A stop code is a command that makes a printer pause while it is printing to permit an operator to insert text, change the font style, or change the kind of paper in the printer. To resume printing, the operator must use a special key or command.

100wpm

A computerized message system is a class of electronic mail that enables any operator to key a message on any computer terminal and have the message stored for later retrieval by the recipient, who can then display the message on his or her terminal.

102wpm

Many different graphics on the market in recent powerful in helping with any need to share data, quite helpful.

104wpm

Voice mail has become an essential service that many people in the business world use. This enables anyone who places a call to your phone to leave a message if you cannot answer it at that time. This special feature helps lots of workers to be more productive.

software programs have been brought years. These programs can be very a business presentation. If there is using one of these programs could be

SKILLBUILDING

Progressive Practice: Alphabet

SB-10

mee: eyice Progressive Practice: Numbers goal is that sentences with numbers are more difficult to type.) Take six 30second timed writings on the passage. Your goal each time is to complete the passage within 30 seconds with no errors. When you have achieved your goal, move on to the next passage and repeat the procedure.

This skillbuilding routine contains a series of 30-second timed writings that range from 16wpm to 80wpm. The first time you use these timed writings, take a 1-minute

timed writing on the Entry Timed Writing paragraph. Note your speed. Select a passage that is 4 to 6wpm lower than your current alphabetic speed. (The reason for selecting a lower speed

Entry Timed Writing

Their bags were filled with 10 sets of jars, 23 cookie cutters, 4 baking pans, 6 coffee mugs, 25 plates, 9 dessert plates, 7 soup bowls, 125 recipe cards, and 8 recipe boxes. They delivered these 217 items to 20487 Mountain Boulevard. SR Ie eR Maya G6 MT. Wee ESE Sop fabio. Grater 12 (Nee

16wpm

There

were

now

18wpm

Fewer

than

12 of the 121 boxes

20wpm

Maybe

12 of the 21 applicants

22wpm

There

were

24wpm

Jane

26wpm

The principal noon.

28wpm

Only 1 or 2 of the 34 latest in length.

30wpm

They met 11 of the the 4 trainers.

32wpm

Those 5 vans carried on the next 3 trips.

34wpm

We first saw 3 and then 4 beautiful a.m. on Tuesday, June 12.

36wpm

The 16 companies produced 51 of the 62 records awards for 3 of 4 categories.

that

38wpm

The 12 trucks hauled the which was about 21 miles

to

SKILLBUILDING

21 children

34 letters

reported

that

in Room

arrived met

addressed

there were

assigned

all

to

today. 15 criteria.

434 West

Cranbrooke.

434 freshmen

3 of those

12 players

2110.

and 43 transfers.

4 students

invoices

were

who received

46 passengers

to Room 343 at

more

awards

on the first

87 cows and northeast.

eagles

than

from 3 of

trip and 65

on Route

65 horses

1 page

65 at 5

received

the

farm,

11 23 35 47

ya] HE itl eos]tea 40wpm

She moved from 87 Bayview Drive to 657 Cole Street 3 blocks south to 412 Gulbranson Avenue.

42wpm

My 7 or 8 buyers 14 to 32 percent

44wpm

There were 34 men and 121 women waiting in line at the gates for the 65 to 87 tickets to the Cape Cod concert.

46wpm

Steve had listed 5 or 6 items saw that Purchase Requisition

48wpm

Your

items

the value 43 oe

50wpm

ordered 7 dozen in sizes 5 and 6 after discounts had been bestowed.

numbered of the

and then

278 will

16 items

the

on Purchase Order 241 when he 87 contained 3 or 4 more. sell

that

for about

have

code

90 percent

numbers

shown

of as

The managers stated that 98 of those 750 randomly selected new valves had about 264 defects, far exceeding the usual 31

norm.

52wpm

Half of the 625 volunteers received over 90 percent of the charity pledges. Approximately 83 of the 147 agencies will have funds.

54wpm

Merico hired 94 part-time workers to help the 378 full-time employees during the 62-day period when sales go up by 150 percent or more.

56wpm

Kaye only hit 1 for 4 in the first 29 games after an 8-game streak in which she batted 3 for 4. She then hit at a .5/0 average for 6 games.

58wpm

The mail

carrier

delivered

Oak Street and also took he returned on Route 58.

60wpm

Pat

said

that

about

of being among will

62wpm

receive

98 letters 52 letters

1 in 5 of the

the top 20.

the

16 best

during

to

379

The best

610

the week to 734

Faulkner

swimmers

6 of those

had

Road

as

a chance

48 divers

awards.

It rained from 3 to 6 inches, and 18 of those 20 farmers were fearful that 4 to 7 inches more would flood about 95

acres

along 3 miles

of the new Route

SKILLBUILDING

78.

Progressive Practice: Numbers

SB-12

-SKILLBUILDING 64wpm

Those 7 sacks weighed 48 pounds, more than the 30 pounds that I had thought. All 24 believe the 92-pound bag is at least 15 or 16 pounds above its true weight.

66wpm

They bought 7 of the 8 options for 54 of the 63 vehicles last month. They now own over 120 dump trucks for use in 9 of the 15 new regions in the big 20-county area.

68wpm

Andy was 8 or 9 years old when they moved to 632 Glendale Street away from the 1700 block of Horseshoe Lane, which is about 45 miles directly west of Boca Raton, FL 33434.

70wpm

Doug had read 575 pages in the 760-page book by March 30; Darlene had read only 468 pages. Darlene has read 29 of those optional books since October 19, and Doug has read 18.

72wpm

That school district has 985 elementary students, 507 middle school students, and 463 high school students; the total of 1,955 is 54, or 2.84 percent, over last year's grand total.

74wpm

Attendance at last year's meeting was 10,835. The goal for this year is to have 11,764 people. This will enable us to planurorangancereaserot 929 eparticipantcnman mise sol eon) penrcenr.

76wpm

John's firm has 158 stores, Jocated@in 109citics in the West. The company employs 3,540 males and 2,624 females, a total of 6,164 employees. About 4,750 of those employees work part-time.

78wpm

Memberships were as follows: 98 members in the Drama Guild, 90 members in Zeta Tau, 82 members in Theta Phi, 75 in the Bowling Club, and 136 in the Ski Club. This meant that 481 joined a group.

80wpm

The association from the North,

the West. increased

SB-13

~ SKILLBUILDING |

NS

|

eee

had 684 members from the South, 830 members 1,023 members from the East, and 751 from

The total membership by 9.8 percent.

sa

naeeeenelaien

Progressive Practice: Numbers

was

3,288;

these

numbers

SKILLBUILDING _ Paced Practice The Paced Practice skillbuilding routine builds speed and accuracy in short, easy steps by using individualized goals and immediate feedback. You may use this program at any time after completing Lesson 9. This section contains a series of 2minute timed writings for speeds ranging from 16wpm to 96wpm. The first time you use these timed writings, take the 1-minute

Entry Timed Writing. Select a passage that is 2wpm higher than your current typing speed. Then use this two-stage practice pattern to achieve each speed goal: (1) concentrate on speed, and (2) work on accuracy. Speed Goal. To determine your speed goal, take three 2-minute timed

Entry Timed Writing

your the now. skills,

Your

3

10 2 32 44 47

ie Syneesen aeeSntal S8y DP |) S51]

future

is now.

1

Seize

|

8

|

9

| 10

2 each day. After

| 11

| 12

you have

4 5 explored your personal interests, study the sixteen 6 7 8 clusters for a broad range of job possibilities.

career

{ 2 exploring various job options, think about 3 4 what a job means to you. A job can mean something you do 5 Get : 7 simply to earn money or something you find more rewarding While

and challenging.

20wpm

back 2wpm from the previous passage. Take consecutive timed writings on this passage until you can complete the passage in 2 minutes with no more than 2 errors. For example, if you achieved a speed goal of 54wpm, you should then work on an accuracy goal of 52wpm. When you have achieved 52wpm for accuracy, move up 4wpm (for example, to the 56-wpm passage) and work for speed again.

interests.

[ele Pa

18wpm

fore, to reach your accuracy goal, drop

If you can dream it, you can live it. Follow heart. There are many careers, from the mundane to exotic to the sublime. Start your career planning Prepare for the future by exploring your talents, and

16wpm

writings in total. Your goal each time is to complete the passage in 2 minutes without regard to errors. When you have achieved your speed goal, work on accuracy. Accuracy Goal. To type accurately, you need to slow down—just a bit. There-

8

1 2 If you have a job you enjoy, work means more than 3 4 just receiving wages. It means using your talents, being among

people with like interests, making 8 7 and gaining a sense of satisfaction. 5

.

a contribution, 6

SKILLBUILDING

.

.

Paced Practice~ SB-14_

- SKILLBUILDING 22wpm

{

2 3 Think carefully. A job is work that people do for money. A 4 5 career ig a sequence of related jobs built on a foundation 7 pat 8

the clusters that have been } interest

you.

organized by the government. that

ee the clusters

of careers,

During your exploration

of

in one

jobs are included

Most

clusters.

sixteen career

at the

of work by looking

the world

about

Learn more

24wpm

and experiences.

training,

knowledge,

of interests,

26wpm

a job and a career?

between

is the difference

What

8

Once you identify your

clusters of interest,

career

look at the jobs within each cluster. Find out what skills

the possibility

for advancements.

to research

Search the Internet.

Consult

for another perspective

participating

You'll

:

other

insights

;

interesting

into

a career

in an internship,

job within

about

information

i

you may discover

familiar

is’

career choices.

:

temporary

and what

is like,

8

libraries

career. As you gather

Gain

are

and school or public

with professionals

30wpm

and training

center

Use your career

28wpm

education

environment

the work

what

required,

what

are needed,

and aptitudes

a chosen

Career options,

career

Pa

nee

possibilities.

by becoming a volunteer,

or working

a part-time

or

field. You will become more

with a specific job while

gain valuable

of a specific

developing

your

experience, whether you choose

skills.

that

8 career

32wpm

or

not.

Whichever

path you on Se strive

pricey in yourself what you believe

and your work. other

how you pees yourself. in yourself. your

SB-15

SKILLBUILDING

~ Paced Practice

people think

Evaluate your

If you have

self-confidence

Your

self- Coa

and self-esteem.

for a high level

of

is affected

by

image

of you as well as by

level

of

ee

begin to build up

SKILLBUILDING _ 34wpm

Self-esteem a positive

is essential .

for a positive

.

attitude

.

attitude,

.

1

is essential for success

and

in the world

of work.

While you cannot

at work,

you can control

matters.

Becoming more confident and cultivating positive 7 8 can bring you power in your life and on the job.

thoughts

36wpm

Several who have traits

factors

studied

that

often

courteous,

lead to success

the factors

say that it is the personal

a person

Being likable

Your kindness

means

serves

enjoyable.

After

you will

cooperation

Cooperation

begins

For

some

think

of all the

coworkers,

most

8

in return.

likely

day of your new job.

you become

part of the team.

people and learning new skills can be exciting. people,

however,

anxiety.

The best

the best

of your ability,

7 flexible,

in the workplace. all,

on the first

When you work for a company,

Meeting

and most

By showing that you are

with your

their

kind,

relationships with coworkers

willing to collaborate

40wpm

a person is honest,

you well

you will spend together.

receive

is the trait

probably you relate well with

good interpersonal

will make work more

or who is not.

can possess

thoughtful, ‘pleasant, 8 positive.

Developing hours

on the job. People

determine who is promoted

If you are likable, others.

that happens

Your attitude

loyal,

assuredly,

38wpm

everything

how you react.

One of the finest traits of being likable.

control

.

advice

any new situation

is to remain learn

calm,

can trigger

do your job to

the workplace

, avoid being too critical,

policies,

be

anes and always be positive.

SKILLBUILDING

Paced Practice

SB-16

-SKILLBUILDING When you begin a new job,

42wpm

received

your

at the bottom to start

college

diploma,

But

to learn on the job,

As a new worker,

to know everything.

When necessary,

questions.

Learn

job performance

and to prepare

Begin every valuable

do not hesitate to ask

all you can about your job to enhance your 8 for success.

workday by prioritizing

immediately

and which can wait.

tasks

After

you complete

priority list.

List the most

in which

a task,

important

do.

triumphantly

cross

that

If a task needs

Licey OW

the telephone

learning to manage

can be extremely distracting making an outgoing call, discuss. concise

Set a time limit,

answers,

the conversation help you manage

SKILLBUILDING |

organize

Paced Practice

politely. Mews your time.

the topics

Phone tasks.

calls When

you want

such as pencils, discussed,

telephone

to

papers,

and stick to business. Efficient

do

your time by

phone calls.

summarize the points

put

if you use your

from necessary

Gather needed materials

and files.

is, don't

from controlling

your business

it off your

to be done,

will be on top of your task list 8 time wisely. Prevent

first;

each task must be done.

Do not procrastinate;

off work you should

SB-17

all

your tasks. Decide which tasks must be done

then determine the order

48wpm

be expected

you won't

Use the new information

and the company.

46wpm

plenty

if it is a job for which you.

even

have been trained. employer

You have

again.

think

institution,

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learning

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take everything in stride, 8 to learn.

tasks,

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With hard work

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chart.

soon you will be climbing up the corporate

determination,

44wpm

are you will’ start

chances

of the organizational

somewhere.

recently

if you have

even

Give

and end

usage will

SKILLBUILDING _ 50wpm

As with

anything,

practice makes

the way, we all make mistakes. successful that

the successtul people make

down,

give up.

less

fewer

successful

mistakes.

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to be just around

criticism.

maturely

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workplace.

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are

some

it's

growth. People

Goal

experience

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setting is a helpful

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can help you

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path.

the motivation Setting

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8

problems

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employees

improve how you accept

54wpm

Ot Le

presented

as helpful,

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criticism

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Handling

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opportunities

8

Be patient with yourself when handling accepting

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be patient with yourself. Look for more

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learn

between

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you make

52wpm

but along

The difference

people and those who are

they don't

perfect,

goals.

to a goal,

and our performance,

And the cycle continues

SKILLBUILDING

the

we

Each see

an

leading

to

6

to spiral

Paced Practice

SB-18

- §KILLBUILDING 56wpm

One goal we should

have to do their

others

stress

everyone

causing

with your manager

you arrive

every

Holding

58wpm

day on time

a job is a major part

crucial that

various

to success

as the actual

Important personal

cooperative,

many

of the qualities 8 their employees.

60wpm

Being dependable must

be completed

reassured their

that

Workers

time to achieve

are well company

prepared, wants

responsible

your

working

SKILLBUILDING

to reach

| Paced Practice

trait.

time,

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When a project

a manager

results.

being

you have

value most

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going to meet

learn

to utilize

Dependable

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workers

records,

on time ready to work.

its goals,

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supervisors,

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employers

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traits

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and knowledge

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enthusiastic,

From the

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SB-19

job skills

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8

as adolescents.

work habits

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problems,

To avoid these

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Being late and

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workers.

and your managers 8 common goals.

You,

If a

have

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your

coworkers,

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SKILLBUILDING _ 62wpm

The ability to organize

is an important

the employee who wishes to display worker

should

An employer

organized.

without

delay.

swiftly

of the activities

on the next to save

Also,

the organized

is another work habit

worker steps

eagerly.

and time.

that

an efficient

66wpm

With careful can

who is efficient

a worker less

task.

time.

focused

and stays

and thorough planning,

accomplish

tasks

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in

who cooperates

A person

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for the good of the whole

cooperate.

it is essential Cooperation

in the office. cooperation

For you to be a

that you take extra

steps

to

not do.

It may

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person

you would

employee

and works 8 is at work.

at heart

is

if you

to correct

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group.

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asked to do something you have

when making a

is willing

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team player,

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day on the job.

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Cooperation

company

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zips

employee

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cooperation

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job.

8

Cooperation

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supplies

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worker

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each job. An efficient

complete

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lists

8

and begins work

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does not allow work

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.

Efficiency efficient

is efficient,

all phone calls immediately

.

worker

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The organized worker

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a competent

If an office worker

requests

.

64wpm

The

requires

to accumulate on the desk. worker

good work habits.

and then be able to execute

timely manner. she handles

for

have the ability to plan the work that needs

to be completed be well

quality

well

rather

has the interests as a team player,

SKILLBUILDING

of ‘the then

Paced Practice

SB-20

ey ne-it evi te Enthusiasm

68wpm

is still

another work trait

sought

after by employers.

person

has lots

actions

toward

career advancement.

show

If workers

people

There will

always be plenty

of good jobs for employees

excellent

worker.

includes

both men

cultures, work

You'll

honestly.

and women

Treat

everyone

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differences. coworkers

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role

importance

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regular

even

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company

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improve

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success

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in the workplace

8

or traits of an on the

that these and your

evaluations.

evaluations

job performance and career

improve your work habits

Paced Practice

on these

job performance not

es

appraisal forms.

responsibilities,

future with the company may be based

all

understanding.

probable

on performance

pay increases,

request

that

would be quick to agree

would be evaluated

You should

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that certain work habits

of these traits.

Promotions,

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in determining the success

Most managers

and

in the office.

it is essential

a high degree of mutual

and.

offensive,

groups

:

maintain

openly,

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diverse

in the workplace, .

as customers,

fairly,

cannot be tolerated

so many

races,

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is hurtful,

try to understand

Because

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with various types of people

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for every

religions,

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approach

work habit

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habits

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In today's world, virtually

unacceptable.

72wpm

of zeal

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ethic,

interact

coworkers,

or complain to people?

and a positive 8 that they are assigned.

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for

do you show at the

Do you encourage

70wpm

~ SKILLBUILDING

It has

workplace?

to the projects

a

in

also be considered

How much enthusiasm

are known to have a wealth

SB-21

that

they will not only

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achieve

means

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eagerness can be catching. to attempt

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energy.

coworkers,

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Being enthusiastic

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feedback

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look for ways

then you will

to

enjoy

SKILLBUILDING 74wpm

You can be certain

that no matter

will use

some

business

is dependent

upon computers.

devices

as voice mail,

fax machines,

electronic quickly

form of computer

schedules.

technology worldwide

a smaller,

cellular

global village. parts

in other

the more

valuable

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lives.

of our

called

network of computers

connect

is

The more

aware

of

events

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8

you know,

every

aspect

OF the Internet

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It is the is often

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it is a vast

because

people and resources

It is an exciting medium to help you access

worldwide. latest

that

Those

information.

superhighway

the information

of

expand our

are affecting

information network.

largest

world's

and

Our world

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We must become

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advancements

use

rapidly

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Technological

every

phones,

people.

directly

76wpm

you

is the establishment

between

thinking beyond the office walls. what happens

Almost

Companies

of this

which

links

you work,

helps to accomplish work

A result

is alobalization, communication

becoming

technology.

Technology

and efficiently.

where

information.

You can even

learn

about

companies

the by

visiting their Web sites. Without any doubt, we are all globally

connected,

and information

support those necessary many

different

proficiency in-other

connections.

employment

in keyboarding

fields:

technology This

opportunities. is beneficial

services

industry

offers

Keep in mind that in this

field

and

8

SKILLBUILDING

Paced Practice

SB-22

— §KILLBUILDING It is amazing

78wpm

keyboarding computer

is necessary

today,

keyboard

by executive

chefs

in major

of the meals cooks,

become

a necessary

and other

tool

and which

can

calculate

:

Advanced

preparing

technology

of amazing

the more

stiffer smooth

Business

favors

a pharmacy

chemistry thrive Sales

rapport,

company

to sell

is appealing

SKILLBUILDING—

Paced Practice

as’

for vendors,

to a wider to sell.

commission,

technical

It

the

products

good verbal

skills,

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skills.

training.

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For example,

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is for people who and services.

to people who enjoy using their the sales.

and

8

and changes in products

of persuasion to make

SB-23

food,

the higher the price

a person

its products.

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the computer

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special

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Selling

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detailed product knowledge, sales

of tasks,

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the competition.

requires

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new products

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of a staff

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complex the products,

of the products,

the work

requirements,

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parts

items are not

Rear

creating menus,

prepare

staff.

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supplies.

the food purchases.

planning budgets,

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food

careers

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for a variety

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has proven

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kitchen

of food

supervise

80wpm

directing

inventories

are

the chef

restaurants must

served while

chefs,

items

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skill

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The potential

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powers

for good

salesperson.

8

ae tf eyi ce 82wpm

As you travel at the office your

or create

five-star

first. cost

businesses

serious

annually

You may believe

you

or the personal

lie,

dealings

with

Employees

others.

Employees

can have

damage.

a spiraling

Even

experience

if you haven't

with ethical

opportunities

to behave

over

and fair

do

in their build

a

ethically

and their

company.

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Unethical

behavior

A single

act can do a lot of

held a job yet,

problems. ethically.

The ethics 8 to your workplace.

faced with a decision. carry

effect.

governing

who act

and trustworthy.

to be dependable

to

employees

who work ethically

or steal. They are honest

good reputation for themselves known

to succeed

are the principles of conduct

or a group.

cheat,

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than the necessary

described

qualities

Employers

Ethics

a safety program

you need more

In today's market, in the workplace.

of many

of the’ careful awareness

people who plan and put into action 8 benefits everyone.

so

just happen.

doesn't

Safety

of

most accidents,

cause

people

in all types

occur

but accidents

on the job.

is the result

not

A part of your

claims.

on the job every year.

Safety

an individual

in medical

of

safety

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of the millions

your

skill

to put safety

one

ensure

84wpm

special for

consequences.

not

you're

A few careless

businesses.

pasta

but they don't have to happen

and insurance

place,

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work

job or type a report

remember

billions of dollars

lost wages,

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fjObmuce CO make certain people

sales

Friday night's

happen,

or to have

expenses,

in your

restaurant,

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about

Life

you have had

is full of many

Do the right thing when you practice

SKILLBUILDING

today will

Paced Practice

SB-24

§$KILLBUILDING Now that you know what

86wpm

is expected

how do you make

sure you will

get the job? Almost

has experienced

the interview

process

the interview

is a traumatic

be stressful.

Preparation

with whom you are questions.

Your

seeking

interview

event,

for a job. For some,

but it doesn't

the company

employment.

Formulate

a list of

provides

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of items with you.

Don't

you the opportunity go empty-handed.

Include

(Wal tee cleaSste of three

or more

academic

and your

copies

professional

appropriate

business

88wpm

‘

ask relevant

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that your

speaking,

skills

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help you listen well

for the job?

writing,

mathematics,

These basic

and communicate

8

clearly,

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but also at your workplace.

exchange

between

senders

It doesn't

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of information

communication.

you choose;

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skills

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to communicate

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ideas.

of your customers.

during the next will

require

decades

direct

be based upon your i with

customers

Paced Practice

and

which

of your

occupation

career using these

You will use the

information,

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The

and receivers is

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basiceckil leeacetoolsmuoncadn

SKILLBUILDING

clearly.

candidate

solid.

enthusiasm

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and listen

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How can you be the strongest

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:

questions,

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The majority of jobs available will be in the industries

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8

a

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transcript,

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SB-25

of you on the job,

that

success

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effectively

SKILLBUILDING 90wpm

can help you gain a competitive

effectively

Writing

and throughout

of us have had occasion

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When possible,

about

that you care

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Listening

forming relationships.

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Active because

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down your questions presentation

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you will become

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to what you your

let them develop

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activity.

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Do not cut people off;

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Study the following

have heard.

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Do you think you are

more effective communicator

listening

skill

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active

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show the 8 of your work.

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Listening

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passive

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92wpm

use words

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Use words

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SKILLBUILDING

Paced Practice

SB-26

94wpm

Speaking of work,

is also a form of communication.

speaking

information.

audience

igs an important

Regardless

of one

that your listeners purpose,

your

overall goal or reason key idea. examples

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values,

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love.

SB-27

|

how your if you can't

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Last but not least,

SKILLBUILDING | Paced Practice

your

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or

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life.

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96wpm

These

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way in which

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expect

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success

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work in a job you truly

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Supplementary Timed Writings

SB-28

__ SKILLBUILDING Supplementary

Timed Writing 2

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quick access products,

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to the author

to the validity

of the author.

prejudice?

SKILLBUILDING |

Don't

that if it's on the Net,

and where.

data be verified

SB-29

sites.

eesliiceapplaccmLo

as well.

The author may be a business,

person.

very

of

the world.

doesn't

22 33

can be designed, all Web

10

162

when,

site.

this

news,

ts

When evaluating how,

provides

on the radio,

on correct

of the Internet

in

types

around

on television

data found on the Net and evaluates usin

other

reviewing

found on the Internet

the trap of believing

contain

anywhere

thinking when

Just because

that

on these

resource

The Internet

and many

and posted by anyone,

Utilize

true.

is an important

na(fmf

be

267 279 290 300

SKILLBUILDING Supplementary Timed Writing 3

These

their workday.

simple

with tables,

graphics,

are

time.

a lot more

Some tasks

demand

big or small, tackled

of the tasks

100

others

111

take

while

postponed

is to be

of each task. skills

135

158

or complex,

thinking

123

147

input from

decide what

critical

priorities,

getting

When

88

or even

the priority

first by determining

67 77

while

require

must

the office worker

56

in order to

a job is simple

Whether

or managers.

coworkers

letters

a quick response,

of the tasks

Some

the future.

Some

time,

may be taken up as time permits

others

44

and should be completed

tasks

take only a short

Some tasks

first.

until

than other

urgent

are more

of daily tasks.

a wide array

accomplish

and

workers

Office

thinking

critical

uses

The office worker

33

structure.

part of a company's

a fundamental

detailed

data.

and imported

short

reports,

office

to assembling

letters

from writing

telephone

from sending

messages, complex

during

of tasks

from handling

vary

to compiling

messages

e-mail

tasks

personal

to forwarding

calls

a variety

perform

employees

Office

170 182 193

are

204

of the

216

It is a good idea to identify the size of the task, determine its complexity, estimate its effort, judge its

228

evaluates

The office worker

essential.

each aspect

task.

importance,

assesses

and set

each task that

period of time, can be set. can

save

Once the office worker

its deadline.

a certain

262

for completing

all tasks

274

thinking

the employer

money

skills,

or,

if applied well,

if executed

poorly,

can

ae

eye

285 296 300

cost the employer. eee

250

is to be finished within

then the priority

Critical

239

ie ei

Cust

Cae

SKILLBUILDING

ils oni)

BO!if Al ay”

Supplementary Timed Writings

SB-30

_ SKILLBUILDING Supplementary Timed Writing 4

Each day business

businesses

running

Each decision resources

sound

smoothly,

regarding

often

needs

decisions,

gather

managers

managers

refine

choices.

their

similar

them solve

must facts

After

they use their ease

thinking?

be unbiased

other

employees.

computers,

business

policies,

the success

managers

gauge work

provide

sales

training

Most managers thought-out analyze these fact their

SB-31

SKILLBUILDING

decisions.

these

facts.

facts,

own ways Be

and

of solving creative

Boe

Ae

Supplementary Timed Writings

trial

Top managers

218

managers,

SG)

7 ee

230

set

242

workers.

Sales

254

as well

as

265 275

to make wise,

check their judgment

and finding

well-

facts,

based upon discern

managers

solutions. 8

and

supervisors

and error,

problems

182

206

also be able to clearly

Through

170

officers

materials.

thinking

and make a final

between

158

Finance

trends,

They carefully

managers

147

194

and evaluate

critical

They should

from fiction.

effective [Tf

use

to

135

copy machines,

Plant

and promotion

decide

and where

statements.

study all of the new sales

make that

managers

appoint mid-level

quality,

90

to help

conflict

supplies.

of the business.

they

124

resources

purchase

control

schedules,

human

financial

19

time.

resources

Office managers timely

68

114

resolving

precise,

good,

experiences

do you think managers

and office

56

102

negotiators,

software,

44

When they encounter

and in less

Human

382

They

skilled

Over time,

prior

In addition,

prepare

assess

thinking.

what to pay a new employee,

place a new worker.

To develop

a decision,

skills.

whom to employ, should

making

thinking

with

and

so that they can make

critical

critical

operations,

critical

process.

What type of decisions involve

use

thinking

problems

and profitably.

finances,

their

problems,

that keep

to be quick and precise.

managers

review

choices

skillfully,

staff,

all the essential

well-informed

make

learn

the most

286 297 309 320 332 343

350

tae tra a

ta

a Mit) eesi (ch Supplementary Timed Writing 5

classes,

In most

students

thinking

follow to develop

these words

and then combine

ideas,

to declare

they learn

Students

feelings.

and begin drawing.

74

share

thoughts,

and express

85

to state

force

that

questions

skills.

Teachers

clearly

state

anything?

142 149

skills

159

requires

171

gather all

183

and apply thinking approach

This

this process,

students

and pos

such as these:

solutions?

possible

Did you pose other

217

Did you

229

Did

241 252

Did you assume

from the right place?

195

206

thinking

Did you get all the facts?

the problem?

e

ask

teachers

to expand their

may ask questions

you get the facts

130

learn

analyze the problem,

Throughout

solutions.

viable

shapes,

students

the problem to be solved,

about the problem,

the facts

119

models. approach.

is to use the scientific

108

and classical

identify

colors,

97

to

to keep rhythm,

notes,

many popular

One way to solve problems the student

and simple math concepts.

During the early years,

problem-solving

the basic

63

From there,

learn

Students

of music.

pieces

learn words

children

sentences.

learn numbers

and to recognize

53

into

They may learn to read musical sing songs,

44

skills?

of life,

During the early years

32

is the process

What

skills?

these

acquire

How do students

21

skills.

to use thinking

students

requires

tasks

of these

Each

and solve problems.

draw conclusions,

situations,

to analyze

students

want

teachers

263

Did you

keep an open mind to all solutions? Did you let your bias come into play? Did you listen to others who might have

275

the solution make

298

insights? sense

Does

301

to you?

This

gives

Did you dig deep enough?

286

students

for life.

While

a model

for solving

to use for school,

the process

problem,

it does provide

critical

thinking

er eee

process

four-step

simple

problems

311

and

322

for work,

may not be used to solve

a starting

ever y

a

345

point to begin using

350

skills.

Poe

334

eo

ier De

SKILLBUILDING

ae.

bey ee

7)

12

Supplementary Timed Writings

SB-32

SKILLBUILDING Supplementary

A major

Timed Writing 6

goal for nearly

all educators

Craticalethinkinesskillstto which

is the process

contrast,

resolve

evaluate,

and combine

benefit

workforce.

Whether

the ability

and transfer

becomes

These

a part

is in a corporate

competitive

deciding

analyze

knowledge.

or is self-employed,

21

to compare

make decisions,

someone

of today is highly

or logically

who eventually

in a small business, great

involves

problems,

the student

10

aeclass mCrur tea lmenl nian

of reasonably

what to do or believe,

is to teach

32

and

and

55

skills

67

of the is

89

the environment

101

and skilled

setting,

78

employees

are

in

demand.

in achieving

success

in the workforce

having the ability to deal with the varied

demands

fast-paced

are

business

making,

communication employees,

world.

Required

creative

among

problem

diverse

management,

skills

solving,

groups.

employers,

is

139

insightful

150

and earnest

These

groups

investors,

162

could be

customers,

we learn the details

This knowledge

extends

It lasts

throughout

our daily lives.

music,

or newspaper experience

a lifetime.

movies,

articles,

experimenting.

exploration.

and television

185

thinking

give each other

in a safe

environment.

feedback,

SB-33

a

‘

SKILLBUILDING

sae

cih

cst

oes

essential

workforce. Bi

There

ee

ses

Supplementary Timed Writings

198

of the

209

thinking

220

skills

and

231

magazine

242

We all had

254

before we even

265

growing,

276

and

setting

for

to see how others

287

solve

and try out new ideas

299 311 316

A person who has learned

Re

programs.

is the perfect

opportunity

problems,

in today's

thinking.

analyze

fashion,

So keep on learning,

Take this

the

critical

We constantly

The classroom

with

We use

conversations,

using critical

knew what they were.

of critical

far beyond the boundaries

classroom.

We

174

187

In school,

equipped

127

of the

or clients.

evaluate

113 116

One factor

decision

44

ES 9

c

critical

skills

are

RiGee

for

always

thinking achieving

skills

is

success

new goals to reach.

erefn Vc aay em ent a

327 338

350

ee eee yi Supplementary

Timed Writing 7

Use your unique thinking

skills.

creativity

One of the first

is to realize

thinking;

it doesn't

or different involved result

creativity when applying

was

an amazing

changed

mental

problems.

the rest will

Do your best to unleash

Turn problems puzzle,

into puzzles.

a challenge,

problem,

fun and are

You will

is relaxed thoughts

and your

to problem

of looking

solving.

can form

100

When you

defenses

innate

creativity.

of a difficult your

165

come when you are

176

activity.

are down,

is alive;

way,

break

the rules.

187

your brain

then creative

is usually more

then

on homework

easiest

problems

261

situations

ideas,

and makes

work

have you told yourself

284

in a new

295

and challenge

307

problem and can't

319

new options,

for

330

go back to the problem

renewed.

When

341

take

or taking a test, Success

always work the

builds

you

in a creative

solutions. state

352 362

success.

is key to being creative.

can lead to inventive puts

Silly and

373

Humor

384

of mind,

395

400

exciting!

tee ee

273

in a certain

look at things

a difficult

that

or relax

of humor

generates

237

a quick walk

first.

ideas

than

225

in a

explore

a solution,

working

A sense

210

249

and perform tasks

facing

If you are

a few minutes;

199

of the idea of only one way

to be creative,

the pattern,

seem to find

irrelevant

there

How many times

If you want

143

creative

at a problem and strive to see

way?

131 154

you from trying new approaches

Remember,

follow the rules

you must

112 120

in an unrelated

Empty your mind

new way.

Peco

Your attitude

214 restricts

often

solution.

fresh,

89

often

subconscious

67

formulas

can flow.

Habit one

and the

of obscure

your mind's

find that when your

45

78

and encourage

involved

33 56

follow.

ideas

22

Einstein

or a game instead

Creative

your

When you think of a task as a

you open your mind

side to operate. having

thinking,

that keep you from being creative.

free your mind,

your

is using new

For example,

by trying lots thought.

over

10

Many inventions

in traditional

scientific

blocks

Creativity

experience.

broke with tradition that

you.

to solve

a breakthrough

in unlocking

that you have control

control

methods

steps

critical

(ce

Sree

ee pS

SKILLBUILDING

pe

Ly

Supplementary Timed Writings

SB-34

Sy en:iu movi tce Supplementary Timed Writing 8

Keyboarding

students.

is a popular

The major objectives

to develop

touch

techniques,

practice

control

in applying

personal

and business

a keyboarding

practiced,

way.

students

and types

rules

intended

keyboard.

critical

thinking. correctly?

to stroke

into producing

figures

accurate?

There

documents

What format

and eventually

or layout

failure

Are punctuation

patient,

in class

Mistakes

growth and creativity. ways

thinking

Keyboarding

SKILLBUILDING |

169

up with

Allow

to explore

different,

246

It's for new

being

269 281

292 303

critical

326

to flow

337

tasks.

348

are valuable

359

reason

see

logically,

ideas

is sure

employee.

BS RC 8 SS Sie real esOS aiTies Oe a i

Supplementary Timed Writings

258

315

The worker who can

inventive

235

Your path to

creativity

in a fresh way,

and come

224

has a lot to do with

thoughts

and personal

213

correct?

each of your keyboarding

skill

180

Are the

stepping-stones

creative

and problems

PP

the

how we learn.

of your

situations

to be a valuable

master

of keyboarding.

component

for life and on the job.

options,

157

202

courage

attributes explore

are

Are all the words

and even being wrong.

Allow your

freely when producing

SB-35

It takes

is such a vital

skills.

are

and to risk looking

silly and impractical, creativity

There

191

and grammar

Being creative

and courage.

of thinking

145

to apply

look neat?

that's

125

should be used?

in the world

and on the job;

114

certain

and gentle with yourself.

okay to admit mistakes. risk taking

the document

and

103

135

are

students

80 91

use.

there

57 68

of all

to follow.

requires

is a lot to learn

Be persistent,

of

by touch

documents

and vocational

and exercises

Does

45

In the early part of

What font and font size would be best? spelled

34

kinds

the keys are learned

to help you learn

Creating

typing

to the formatting

learn keyboarding,

guidelines,

22

and provide

and other

learn

After

move

are

They learn to hit the keys in a

for personal

When you first parameters,

students

techniques.

quick and accurate

memos,

communications.

course,

using specific

skills

course

and proper

speed and accuracy,

tables,

for many

of a keyboarding

those basic

reports,

course

of the keyboard

build basic

of letters,

sizes

business

371 383

395 400

I

SKILLBUILDING _ Supplementary Timed Writing 9

One of the most face

is choosing

overwhelming. save

you!

important

a career.

Fear not!

Start

your

self-assessment. working

indoors

numbers

or with words?

we all have to

The possibilities

Your

career

What

decisions critical

thinking

planning

are your

or outdoors?

can appear

today.

interests?

skills

21

will

Begin with

44

Do you enjoy

55

Do you prefer working with

Are you the independent

66

type or

77

would you rather work with a group?

What are your favorite

academic

questions

create

studies?

Think about

a list of your

values.

interests,

What you discover

finding the career After

these

that

prospects.

career

Most

aptitudes,

interests,

for a wide

included

in one

range

by the government.

exploration,

of the clusters

make a note

Gather available major

the Net.

worldwide

job listings.

specific

company,

placement

office.

that visit

your

its home

Visit

Talk with people

professional

organizations

part-time

or temporary

valuable,

first-hand

job search will

local

in your

college

286

or county

308

chapter meetings

of

319

intern, career

your

or work a choice

Taking an initiative

331 342

for

353

in your

365 370

the use

of critical

skills

will help you to choose

tf

297

to

pay off.

that will match your

263

of interest

Volunteer,

job within

251

school

These

So

about a

240

274

requires

i

to

228

with companies

search

2

access

for occupational

field

Attend

216

and salaries.

Go to your

A career skills. ee

page.

librarian

insight.

188

205

to network with people working

profession.

chosen

in your

you

in the

to know more

your

and get advice.

ask questions

section

electronic

Sign up for interviews campus.

165 176

as possible by using all

If you want

access

142

194

provides

library and ask the reference handbooks.

clusters

During your

for job descriptions

The Internet

123

153

that interest

Scan the Help Wanted

Sunday newspapers

Search

look

clusters.

as much information

resources.

111

of job

of these

that have been organized these

and

131

your personal

clusters

89 100

is right for you.

jobs are

and investigate

and then

about yourself will help you in

you have explored

at the sixteen

skills,

33

skills

thinking

the career

and talents.

Cm

SKILLBUILDING

8

392 400

oe

te

Supplementary Timed Writings

SB-36

Ten-Key Numeric Keypad Goal e To control the ten-key numeric keypad keys.

Some computer keyboards have a separate ten-key numeric keypad located to the right of the alphanumeric keyboard. The arrangement of the keypad enables you to type numbers more rapidly than you can when using the top row of the alphanumeric keyboard. To input numbers using the ten-key numeric keypad, you must activate the Num Lock (Numeric Lock) key. Usually, an indicator light signals that the Num Lock is activated. On the keypad, 4, 5, and 6 are the home keys. Place your fingers on the keypad home row as follows: e Right thumb controls 0 e Fourth finger controls ENTER

e First finger (J finger) on 4 e Second finger (K finger) on 5

e Third finger (L finger) on 6

e Second finger controls 2, 5, and 8

Since different computers have different arrangements of ten-key numeric keypads, study the arrangement of your keypad. The illustration shows the most common arrangement. If your keypad is arranged differently from the one shown

e Third finger controls 3, 6, 9, and deci-

in the illustration, check with your instruc-

The keypad keys are controlled as follows: e First finger controls 1, 4, and 7

mal point

A. Use the first finger to control the 4 key, the second finger to control the 5 key, and the third finger to control the 6 key. Keep your eyes on the

copy. Before beginning, check to be sure the Num Lock key is activated. Type the first column from top to bottom. Next, type the second column; then

type the third column. Press EnTER after typing the final digit of each number.

APPENDIX

a

456

454

355

654

464

666

445

546

455

446

564

466

554

654

544

556

645

566

664

666

644

665

525

655

456

444

456

654

456

tor for the correct placement of your fingers on the keypad.

CL NLEIOLE LE ISO BEBE ELELILIOESLEN RALLIES E LI

~ Ten-Key Numeric Keypad a

B. Use the 4 finger to control the 7 key, the 5 finger to control the 8 key, and the6 finger to control the 9 key.

THe (4,

Keep your eyes on the

copy. Press ENTER after typing the final digit of each number.

C. Use the 4 finger to control the 1 key, the 5 finger to control the 2 key, and the 6 finger to control the 3 key. Keep your eyes on the

copy. Press Enter after typing the final digit of each number.

THE

_ AND E] KEYS 585

696

858

969

885

996

558

669

855

966

588

699

D2)

666

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969

885

996

858

969

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666

222

oo

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336

2

663

25.)

366

22

633

D5

666

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636

oe

363

325

636

APPENDIX

Ten-Key Numeric Keypad

A-2

D. Use the right thumb to control the 0 key.

470

502

copy.

580

603

Press Enter after typing

A10

690

140 2a0)

520

360

630

701

407

802

508

903

609

405

401

506

Keep your eyes on the

thefinal digit of each

E. Use the 6finger to control the decimal key,

E. THE Ej KEY | ie

Keep your eyes on the

Be

copy.

tel

Press Enter after typing the final digit of each number.

ml ee, ep 555 Se) 1 Jes

A-3

~—~_~APPENDIX

Ten-Key Numeric Keypad

NOTE: Page numbers preceded by A- indicate material in Appendix; page numbers preceded by R- indicate material in Reference Manual; page numbers preceded by SB- indicate material in Skillbuilding supplement.

A Abbreviations rules for, R-22 U.S. Postal Service, R-14

Bulleted lists, R-12 Business forms evaluation form, 540 formatting, R-14

memo form, 608, 642

Academic reports, R-8, 610, 631

patient data form, 634

multipage, 500, 501, 502 skills assessment, 545

Business letters, 525, 531, 576, 577, 622

in block style, R-3, 511, 516, 590, 593, 634, 635 dictated, 632 multipage, 518

Accept/except, R-20 Addresses international, R-3, R-5, 518

review, 641-642

return and inside addresses, R-3

skills assessment, 544, 595

Adjectives adjacent, R-16 compound, R-17

on deep-letterhead stationery, 516 on executive stationery, R-4, 515 formatted for window envelope, R-4

rules for use of, R-20

on half-page stationery, R-4, 514 on left-weighted stationery, 516 in modified-block style, R-3, 511, 517, 554, 578 dictated, 617

Adverbs, R-20 Affect/effect, R-20 Agendas, R-11, 525, 541, 565 Agreement, rules for, R-19

review, 642

All-capital abbreviations, R-22 Alphabet

skills assessment, 648

multipage, R-5, 518 personal-business letter in block style, 513

practice, 550, 561, 602, SB-7—-SB-10 review, 496-497, 627

Alternate keys, R-2 American Psychological Association (APA) style, R-9, R-10 Ampersand (&), SB-2 Annual report citation, R-9, R-10 Apostrophe (’), R-17, SB-2

Application letter in block style, R-12 Arrow keys, R-2 Asterisk (*), SB-3 At sign (@), SB-3 Attachment notation, R-4, R-7

in modified-block style, R-3, 511, 643 in simplified style, R-3

Business reports, R-8, R-9, 553, 587, 591 Byline, R-8

C Capitalization all-capital abbreviations, R-22 column capitalization in tables, R-13 rules for, R-21

B Backspace key, R-2 Bibliography, R-9 Blind copy notation, R-5, 518 Body of letter, R-3 Body of table, R-13 Book citation, R-9, R-10

Boxed tables. See Tables Braced headings, R-13

skillbuilding, 509, 561, 600 Caps lock key, R-2 Career opportunities in public administration, 495 in transportation, 547 wholesale/retail sales and services, 599 CD/DVD drive, R-2 Citations, R-9 Colon (:), R-18, SB-3

INDEX

1-1

Column capitalization in tables, R-13 Column headings in tables, R-13 Column heads, R-13

E Electronics industry, 574-581 business letters, 576, 577, 578

Comma (,), R-15—-R-16, SB-3

memos, 576, 577, 578-579

Common words, abbreviation of, R-22 Company names, R-5 Compass points, R-21 Complimentary closing, R-3 Compound adjectives, R-17 Compound numbers, R-17 Computer keyboard, R-2 Computer system, parts of, R-2 Control keys, R-2 Coordinate conjunctions, R-15

reports, 579, 581 situation, 574-575 tables, 575, 578, 580 E-mail citation, R-9, R-10

E-mail messages in Microsoft Outlook/Internet Explorer, R-5 in Yahoo!, R-5 Enclosure notation, R-3, R-5

Endnotes, R-8, R-9 Energy industry, 562-570

Copy notation, R-3, R-5, 531

letters, 569

Correspondence business letters. See Business letters letters. See Letters memos. See Memos

memos, 565, 569

review, 511-518

reports, 565, 566, 567, 568 situation, 562-563

tables, 563-564, 569 Enter key, R-2, 498, 521, 549, 601

Course titles, R-21

Envelopes, R-4, R-6 Escape key, R-2

D

Exclamation mark (!), SB-3

Date line, R-3

Explanatory material, R-18

Dates, R-8 military-style, 518 use of comma in, R-15

Decimal key (.), A-3 Delivery notation, R-4, R-5 Diagonals (/), SB-3 Dictation business letters in block style, 632 cover letter, 555, 557-558

form letter, 524 in modified-block style, 617

F

Farther/further, R-20 File names, 514 Footnotes, R-8 Forward slash (/), SB-3 Function keys, R-2

G Government document citation, R-9, R-10

Government documents, 603-611 business forms, 608

letters, 538, 542

memos, 608, 609

reports memo report, 530, 569

one-page business report, 568 Direct address, R-15

Direct quotation

reports, 605-606, 607, 609, 610, 611 tables, 604, 610 Grammar, R-19-R-20 adjectives/adverbs, R-20 agreement, R-19

use of comma with, R-15

use of quotation marks in, R-18 Disk drive, R-2 Display screen, R-2 Document processing electronics industry, 574-581 energy industry, 562-570 government documents, 603-61 1 hospitality industry, 535-542 insurance industry, 585-593 international marketing, 522-531 legal documents, 615-624 medical office documents, 628-636 travel industry, 551-558 See also specific kinds of documents Dollar sign ($), R-13, SB-3 Dollars in tables, R-13

INDEX

pronouns, R-17, R-19, R-20 sentences, R-19

word usage, R-20

H Heading blocks in tables, R-13 Headings, R-9 braced, R-13

2-line, R-13 side or paragraph head, R-8 Hospitality industry, 535-542 business forms, 540

dictation, 538, 542 letters, 538, 539, 542 memos, 537, 539, 540, 541 reports, 538, 540, 541, 542

situation, 535-536

number expression, R-21—R-22 punctuation, R-15—R-18 apostrophe ("), R-17 colon (:), R-18

tables, 536, 537

Hyphen (-), R-17, SB-3

comma (,), R-15—R-16

Indefinite pronouns, possessive of, R-17 Independent clauses use of comma with, R-15

hyphen (-), R-17

italics, R-18 period (.), R-18

quotation marks (“), R-18

use of semicolon with, R-16

Independent comments, R-16

semicolon (;), R-16

In re, 512

underline, R-18

Inside address, R-3 Insurance industry, 585-593

Legal office documents, R-11, 615-624 business letters, 617, 622

business letters, 590, 593

dictation, 617

memos, 590

guidelines for preparing, 616

reports, 987, 989; 591, 592

memos, 622, 624

situation, 585-586 tables, 586, 588, 593 Integrated office projects

reports codicil to will, 624 docket sheet, 621

employment contract, 623 last will and testament, 618-621 power of attorney, 621

electronics industry, 574-581

energy industry, 562-570 government documents, 603-61 |

hospitality industry, 535-542

situation, 615-624

insurance industry, 585-593

tables, 617, 621, 624

international marketing, 522-531

underscore in, 620

legal documents, 615-624

Letterhead, R-3, 516

medical office documents, 628-636

Letters

application letter in block style, R-12

travel industry, 551-558

International address, R-3, R-5, 518

body of letter, R-3

International marketing, 522-531 business letters, 525, 531

dictated letters, 538, 542, 555, 557-558 folding, R-6

form letters, 524, 528

form letters, 524, 528, 554

memos, 527, 530

on half-page stationery, 569 multipage letter, 539 tables in, 517

reports, 525, 529

situation, 523 tables, 524, 526

Intervening words, agreement and, R-19 Introductory expressions, R-15

See also Business letters; Memos

Lists examples of, R-12

Italics, rules for use of, R-18 Itinerary, R-11, 503, 567, 581, 592

formatting, R-12 multiline, R-3, R-5 single-line, R-3, R-9

multipage, 538 skills assessment, 595

Lowercase abbreviations, R-22

J

M

Job priority list (tables), 524, 536, 552, 563, 575, 586, 604, 617,

Marginal fold line, 608 Margins, R-9 Medical office documents, 628-636 business letters, 632, 634, 635 dictation, 632 memos, 636

629 Journal article citation, R-9, R-10

L Language arts, R-15—R-22 grammar, R-19-R-20

adjectives/adverbs, R-20 agreement, R-19 pronouns, R-20

sentences, R-19

word usage, R-20 mechanics abbreviations, R-22 capitalization, R-21

patient data form, 634

reports, 630, 631, 633, 635 situation, 628-629 tables, 629, 632 underscore in, 634 Meeting agenda, R-11, 525, 541, 565 Memo reports, R-9 dictated, 530, 569 skills assessment, 596

INDEX

1-3

Memos, R-4, 527, 565, 590, 636 composed memo, 577, 609 cover memo, 557

dictated memo report, 569 electronics industry, 576, 577, 578-579 government documents, 608, 609 hospitality industry, 537, 539, 540, 541 legal documents, 622, 624 memo form, 608, 642 review, 512-515, 642, 643, 645

skills assessment, 650 tables in, 537 transmittal memo, R-7 travel industry, 555, 557

Microcomputer system, parts of, R-2

Minutes of meeting, R-11 Modern Language Association (MLA) style, R-9, R-10 Monitor, R-2 Mouse, R-2 Multiline lists, R-3, R-5 Multipage documents academic reports, 500, 501, 502 business letters, R-5, 518

itinerary, 538

Open tables, R-13, 578, 644 Organizational terms, R-21 Outline, R-7 P

Page numbers, R-5 Paper deep-letterhead stationery, 516 executive stationery, R-4, 515

half-page stationery, R-4, 514, 569 left-weighted stationery, 516 Paragraph heading, R-8 Parentheses (), SB-3 Percentages in tables, R-13 Percent sign (%), R-13, SB-4 Period (.), R-18, SB-4

Personal-business letters in block style, 513

in modified-block style, R-3, 511, 643 review, 643

Personal/personnel, R-20 Place names, R-15 Plural nouns, possessive, R-17 Possessives, R-17

letters, 539

Postscript notation, R-5

N

Pound sign (#), SB-3

Nearer noun, agreement with, R-19 Newspaper article citation, R-10

No. 6/4 envelopes, R-6 No. 10 envelopes, R-6 Nominative pronouns, R-20 Nonessential expressions, R-16 Nouns

Principal/principle, R-20 Printer, R-2 Pronouns

agreement, R-19 possessive, R-17 rules for use of, R-20

Proofreaders’ marks, R-14

agreement with nearer noun, R-19

Proper nouns, R-21

capitalization rules, R-21

Punctuation, R-15—R-18

apostrophe (’), R-17, SB-2

plural possessive, R-17 Number expression hyphenation, R-17 spelling out, R-21, R-22 using figures, R-21, R-22 Numbers

colon (:), R-18, SB-3

in lists, R-12

comma (,), R-15—R-16, SB-3 exclamation mark (!), SB-3 hyphen (-), R-17 italics, R-18 period (.), R-18, SB-4

page numbers, R-5

question mark (?), SB-4

practice, 520, 533, 573, 584, 614

quotation marks (“), R-18, SB-4 semicolon (;), R-16, SB-4

diagnostic practice, SB-5—SB-6 progressive practice, SB-11—-SB-13 sustained practice, 520, 559, 584, 612, 637 review, 498 on ten-key numeric keypad, R-2, A-1—A-3 Number sign (#), SB-3 Numeric keypad, R-2, A-1-A-3 Num Lock key, A-1

underline, R-18

Q Question mark (?), SB-4 Quotation marks (‘), R-18, SB-4

Quotations, R-8

R Objective pronouns, R-20

RE, 624

On-arrival notation, R-5 Online database citation, R-9, R-10

Reference initials, R-3, R-5

INDEX

References, in APA style, R-10

Reports, 542 academic report, R-8 multipage, 500, 501, 502

skills assessment, 545 agendas, R-1, 525, 541, 565 announcements, 541, 645 in APA style, R-10

Series use of comma in, R-16 use of semicolon in, R-16 Shift key, R-2, 508, 560, 613 Side heading, R-8 Single-line list, R-3, R-9 Skillbuilding

business reports, R-8, R-9, 553, 587, 591

alphabet practice, 550, 561, 602, 627

dictated, 568

diagnostic practice

evaluation form, 540

numbers, SB-5—SB-6

flyer, 579 government documents

symbols and punctuation, SB-2-SB-4

academic report, 610

number practice, 520, 533, 573, 584, 614

announcements, 61 1

paced practice, SB-14—SB-27 pretest-practice-posttest adjacent keys, 519, 601 alphabet keyboard review, 496-497 alternate-hand words, 532, 613

schedule proposal, 609 speech, 605-606 transparencies, 607, 611 itinerary, 503, 567, 581, 592

multipage, 538 skills assessment, 595 legal documents

close reaches, 519, 601 common letter combinations, 507, 583 consecutive-finger reaches, 519, 601

codicil to will, 624

discrimination practice, 560, 638

docket sheet, 621

horizontal reaches, 572

employment contract, 623

number and symbol review, 498

last will and testament, 618-621

one-hand words, 532, 613

power of attorney, 621 medical office documents academic report, 631 composed report, 633 consultation report, 633 cover page for brochure, 635

vertical reaches, 549, 626

word beginnings/endings, 507, 583 progressive practice

alphabet, SB-7—SB-10 numbers, SB-11—SB-13

sustained practice

procedures manual, 630

alternate-hand words, 521, 573, 627

surgery report, 631

capitalization, 509, 561, 600

minutes of meeting, 505, 529, 566

in MLA style, R-10 newsletter, 646

press release, 504, 589 questionnaire, 558 review, 499-506, 645, 646 rough draft of, 502 skills assessments, 545, 595, 649

special features, R-9 Resumes, R-12 Return address, R-3 Review. See Skill refinement Ruled tables, R-13, 644 Run-on sentences, R-19

numbers, 520, 559, 584, 612, 637 rough draft, 508, 533, 548, 582, 602, 625 syllabic intensity, 497, 534, 550, 571, 614, 639 technique practice caps lock key, 509, 639

concentration, 508, 520, 533, 549, 560, 572, 583, 601, 613, 626, 638 enter key, 498, 521, 549, 601

shift key, 508, 560, 613 space bar, 533, 583, 638 tab key, 521, 572, 626

timed writings. See Timed writings 12-second speed sprints, 496, 509, 520, 534, 549, 561,

573, 583, 602, 614, 626, 639 Skill refinement (review)

alphabet, 496-497, 627 correspondence, 511-518

S Salutation, R-3

business letters, 641-642

Semicolon (;), R-16, SB-4 Sentences capitalization, R-21

memos, 512-515, 642, 643, 645 personal-business letters, 643 forms, 642

fragments, R-19

numbers, 498

rules for, R-19

reports, 499-506, 645, 646

run-on, R-19

symbols, 498

use of period in, R-18

tables, 499-506, 644

INDEX

1-5

Skills assessment, 543-545, 594-596, 647-650

correspondence business letters, 544, 595, 648

Time, capitalization rules, R-21 Timed writings 5-minute

SOwpm, 5lwpm, 52wpm, S53wpm, 54wpm, 55wpm, S6wpm, 57wpm, S8wpm, 59wpm,

memo, 650

memo report, 596 5-minute timed writing, 543, 594, 647

reports academic report, 545 bill of sale, 649

itinerary, 595 tables, boxed, 544, 596, 650 Spacing, R-9 Subject line, R-3, R-5, R-7 Subtitle, R-8, R-13 Symbols ampersand (&), SB-2

asterisk (*), SB-3

dollar sign ($), R-13, SB-3 number/pound sign (#), SB-3

499 510 522 535 551 562 574 585 603 615

60wpm, 628, 640 skills assessment, 543, 594, 647

supplementary, SB-28—SB-36 Title page, R-7 Titles, R-8 course titles, R-21 subtitles, R-8, R-13 use of italics/underline in, R-18

percent sign (%), R-13, SB-4

practice, SB-2-SB-4 review, 498

use of quotation marks in, R-18 Total line in tables, R-13

at sign (@), SB-3

7 TAB key, R-2, 521, 572, 626 Table of contents, R-7

Transitional expressions, R-16 Transmittal memo, R-7 Travel industry, 551-558 business letters, 554, 555, 557-558

Tables, 610, 632

dictation, 555, 557-558 form letters, 554 memos, 555, 557 reports, 553, 558

body of table, R-13 boxed tables, R-5, R-8, R-13, 503, 505, 644 five-column, 556, 557, 580, 588, 593

four-column, 501, 526, 563-564, 588

situation, 551-552

review, 644

(DIES, S52, D8, S57

seven-column, 569

skills assessment, 544, 596, 650 in codicil to will, 624 column capitalization in, R-13

U Underline, R-18 Underscore

column headings in, R-13 docket sheet, 621 dollars in, R-13

expense report, 569 job priority list, 524, 536, 552, 563, 575, 586, 604, 617, 629 in letters, 517 in memo, 537 open tables, R-13, 578, 644

percentages in, R-13 review, 499-506 ruled tables, R-13, 644 special features, R-13 total line in, R-13 vertical placement of, R-13 Templates, R-14 Ten-key numeric keypad, R-2, A-1—A-3

1-6

INDEX

in legal documents, 620 in medical documents, 634 Units of measure, R-22 U.S. Postal Service abbreviations, R-14

Vv Verbs, agreement, R-19 Vertical placement of tables, R-13

Ww Web page citation, R-9, R-10 Window envelopes, R-4, R-6

Windows keys, R-2 Word usage, rules for, R-20 Works cited, in MLA style, R-10 Writer’s identification, R-3

McGraw-Hill/Irwin and the GDP author team would like to acknowledge the participants of the 2004 Focus Group for their efforts in making the 10th edition the best it can be: Special thanks goes to Ken Baker for his work as the tech editor on GDP. Kim Aylett Branford Hall Career Institute

Southington, CT

Ken Baker Sinclair Community College Dayton, OH Lenette Baker Valencia Community College Orlando, FL Joyce Crawford Central Piedmont Community College Charlotte, NC Martha Gwatney Northern Virginia Community College Annandale, VA Marijean Harmonis Community College of Philadelphia Philadelphia, PA

Mary Hedberg Johnson County Community College Overland Park, KS Kay Ono Leeward Community College Pearl City, HI Marcia Polanis

Forsyth Tech Community College Winston-Salem, NC

Photo Credits Ryan McVay/Getty Images 546, 598; Nick Rowe/Getty Images ix; Royalty Free/Corbis 494; Royalty Free/Getty Images R-2

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Performance Chart

Import Student Data...

Displays a report showing your scores on completed GDP exercises and gives you access to your scored text for any exercise. Opens your exported data file. Use this feature to import data from one GDP location to another if you are storing work on a fixed disk but want to work on GDP in more than one location.

Export Student Data. ..

Creates a file of your work on selected lessons so that you or an instructor can import it on another workstation.

Go to Word Processor

Links to Microsoft Word 2000, 2002, and 2003. GDP automatically links to the word processor for documents in textbook exercises. The Go To Word Processor option on the File menu is for working on other documents not included in the textbook.

Show Announcement

Displays a class announcement from your . instructor, if your instructor has posted an announcement for your class.

E-mail Instructor. . .

Allows you to create and send an e-mail message to your instructor, if your system has MAPI-compliant e-mail.

Delete Files

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Deletes the text for selected lessons and exercises. When Delete Files is used, just your scored text is deleted. Scores are maintained in your portfolio. Exits the program.

Help Menu Program Overview

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Reference Manual

Gives instructions for formatting various types of documents in GDP.

Tutorial

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Opens the table of contents of Help topics.

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Indicates which version of GDP you are using.

Toolbar The toolbar is a row of buttons running across the top of the screen just below the menu bar. Use this button if you are a distance-learning student and want to send your GDP work to the Instructor Management Web site.

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Use this button to create and send an e-mail message to your instructor. Use this button to access the

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Options Menu Personal Information

Used to enter information such as initials, a byline, and address. GDP tells

you when you need to enter data in Personal Information.

Settings. . .

Allows you to specify your browser, word processor, and certain other settings. Active only if you are a distance-learning student.

Instructor

Not available to students.

Options

Reference Manual

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your student reports. Use this button for help with formatting various types of documents included in GDP. Use this button to access information about how GDP works.

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