Gregg College Keyboarding & Document Processing: Lessons 1-120 [10 ed.] 0072963387, 9780072963380

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GREGG

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Processing OBER

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Spell out QO A number used as the first word of a sentence. Seventy-five people attended the conference in San Diego.

# word

(57)

OQ) The shorter of two adjacent numbers. We have ordered 3 two-pound cakes and one 5-pound cake for the reception. with even QO The words million and billion in even amounts (do not use decimals amounts).

Not: A $5.00 ticket can win $28,000,000 in this month’s lottery. But: A $5 ticket can win $28 million in this month’s lottery.

L) Fractions.

Almost one-half of the audience responded to the question. out, Note: When fractions and the numbers twenty-one through ninety-nine are spelled they should be hyphenated. ABBREVIATIONS

RULE 47 p> abbreviate none

(L. 67)

RULE 48

Almost one-half of the audience indicated they were at least 5 feet_8 inches tall. Note: Do not insert a comma between the parts of a single measurement.

dl

abbreviate measure

(L. 87)

RULE 49 > abbreviate lowercase

(L. 87)

RULE 50 > abbreviate =

(L. 87)

In general business writing, do not abbreviate common words (such as dept. or pkg.), compass points, units of measure, or the names of months, days of the week, cities, or states (except in addresses).

In technical writing, on forms, and in tables, abbreviate units of measure when they occur frequently. Do not use periods. 14 oz

5 ft 10 in

2 yrs 10 mo

50 mph

In most lowercase abbreviations made up of single initials, use a period after each initial but no internal spaces. eT agee (Ul Exceptions:

eeal-c.

e.g.

e.0.m.

mph

mpg

wpm

In most all-capital abbreviations made periods or internal spaces.

up of single initials, do not use MBA

OSHA

PBS

NBEA

WWW

VCR

Exceptions:

U.S.A.

A.A.

BES:

Pi ae Ose)

ab Ge

A.D,

Reference Manual

R22

Occupations in this cluster deal with organizing and communicating information to the public in various forms and media. This cluster includes jobs in radio and television broadcasting, journalism, motion pictures, the recording industry, the performing arts, multimedia publishing, and the entertainment services. Book editors, computer artists, technical writers, radio

announcers, news correspondents, and camera operators are just a few jobs within this cluster.

Strong oral and written communication skills and nitechnical skills are necessary for anyone in commu keytent compe cations and media. Without a doubt, boarding skill is extremely advantageous. Working in the media requires creativity, talent, and accurate use of language. In journalism, being observant, thinking clearly, and seeing the signifi cance of events are all of utmost importance. ent Announcers must have exceptional voices, excell speaking skills, and a unique style. The ability to media. work under pressure is important in all areas of

Objectives KEYBOARDING

TECHNICAL

Sor

LESSON 4 RIGHT SHIFT V. W

ee TAR ADT EE ata AKTE

B10) \ MTPC

Se

mae) ie Review.

pene ee ane n ne ner 4

-

Lesson J Home Keys Goals e Touch-type the home keys (AS e Touch-type the SPACE BAR

DFJ KL;)

e Touch-type the ENTER key

e Type at least 1Owpm/1‘/3e

LEFT HAND

1aeG | @e

First Finger

F

“eagle Finger

D

Third Finger

S

Fourth Finger

A

|

3

a CL

:

eg (4) (s} a (| e i|o a8 a Oe i

ee

"

r

A.

i@ eu

oe eo

THE HOME

J

First Finger

K

pecome ues

ue

en) ee @ o i

:

A. Follow the directions to become familiar with

RIGHT HAND

j B | \

a

Third Finger

Fourth Finger

Soa

Space Bar

Thumb

KEYS

the home keys.

The

The semicolon (;) is commonly called the

1. Place the fingers of your left hand on — 3. Curve your fingers. ; the home keys as follows: first finger 4. Using the correct fingers, type each on F; second finger on D; third finger character as you say it to yourself: a s

sem key.

ASDF J KL; keys are known as the home keys.

on §; fourth finger on A.

Cie

ai Kew Lee:

2

2. Place the fingers of your right hand on —_‘5. Remove your fingers from the keyboard the home keys as follows: first finger and replace them on the home keys. on J; second finger on K; third finger 6. Press each home key again as you say

on L; and fourth finger on 3.

B.

THE

SPACE

cacucharacter: as

dt

9] k Pos

BAR

The SPACE Bakr, located beneath the letter keys, is used to space between words and nee marks of punctuation. 1. With fingers held motionless on the home keys, poise your right thumb about a half inch above the SPACE BAR.

C. Type each line 1 time, pressing the Space BAR

where you see a space

eesti EME andi key at the end of a line.

KEY ;

2. Type the characters and then press the SPACE BAR | time. Bounce your thumb off.

“

;

The ENTER key moves the insertion point to the beginning of a new line. Reach to the

your J finger at 4home. Lightly of your right hand. Keep ENTER key with the fourth finger : : :

press the ENTER key. Practice using the ENTER key until you can do so with confidence and without looking at your hands.

asdf asdf

jkl; asdf jkigeasdt

jkl; jkig

< a UNIT 1

Lesson

1

LEFT HAND

|

First Finger

F

Second Finger

D

Third Finger

S|

Fourth Finger

A

=r

ae

—

mp &

—

a a a Lal 6 t

RIGHT HAND

.

:

‘i

VMs Ho le |

EPERELEW

oe

THE

D. Press the Space Bar with your right thumb. Type each line 2 times.

©

Be.

AND

|@/4

J

First Finger

K

Second Finger

L

Third Finger Fourth Finger

i KEYS

eemeeedee) hia (ee ee oe) A ay £ET

E. The A and Sem fingers remain on the home keys. Type each line 2 times.

EEE

5 a

ee eeie

THE DD AND

VK KEYS

ddd ddd kkk kkk ddd ddd kkk kkk

THE BE] AND

F. The A and Sem fingers remain on the home keys. Type each line 2 times.

ddd kkk ddd kkk

ee

dd kk dd kk d k dd kk dd kk d k

4 KEYS

peesscusss wl Livi ieses se secesea. Lit biteccce

iiss ieccu

scar ilec bo ecco bt

G. The F and J fingers remain on the home keys. Type each line 2 times.

H. Type lines 9-15 two E times. Press ENTER 2 times to leave a blank line after each pair. Note the word patterns.

I. Type lines 16-17 two times. Space 1 time after a semicolon. Leave a blank line after each pair. Note the phrase patterns.

J. Take two 1-minute timed writings. Try to complete both lines each time.

9 i i @ i id.

dad dddeddd saddwaaanl diel eas cde ee aaa sss kkk ask ddd aaa ddd dad ask dad Lil aaa ddd) lad Tit aasuddderaceradeiad saadrddd sss edd? adaancesee eeac arc eae f fa Tad viads> asuacwacskwacrs mamdaedace | las las lasevot ta eta letel acmoamcac. a ad add adds; 1° la Wad Wades. avadvade-

1 7

dad ask: ask a lad: a tall: a lass: ask

3

i

ask

a sad

9

ask

a dad: gay

Goal: At least 10wpm/1'/3e

Lesson 1

lad: {|

hs

dad ask a lass

a fall 4

em

fads

a lad: as a a ladvac =:

adamaece ee ee

Thue

ade Wr

eo

ey

WA4T 4

nat a

New Keys Goals » Touch-type the H, E, O, and R keys

© Type at least 11 wpm/1’/3e

seu 5 0 TTI | m=o5oo80o00 | | Pyoecd EEE le _ SPACE BAR

Fingers are named for home keys. (Example:

SS Geer

re] @

|

WARMUP

a | Ber ia cael Re Ses UU aa, Sep seelacs:

Peaecalad

maw lad

=alacwa=sfadqs

ackea

A. Type 2 times.

B. Type each line 2 times. Space 1 time after a semicolon.

‘eh ae

finger, =Che Use

the J

Ww > a

C. Type each line 2 times. Keep your eyes

ee UY

SO

fe| Use the D finger.

63)

hag hag hah hah had had aha aha ash ash hash half sash lash dash hall shad shah as dad had: a lass has half; add a dash

THE fj KEY

> ddd ded ded ede ddd ded ded ede ddd ded s >» i

lea led he; he feed keel ease he fed a seal;

see; eke fed sea lee fee heal held seal lead fake she held a lease; a keel

KEY

D. Type each line

2 times. Keep fingers

ee a

mathgs _

esp eae asap ay

sna) she Talgp ae

w

dsolomiil wlola@tolmodo, tli, lol

Peele »

off

doe

3

shoe

a“

he

foe

hod

oh;

odd

oak

look kook joke odes

held

a hook:

a lass

ode

does

solos;

sod

old

solo old

oleo foes;

UNIT 1

Lesson 2

5

SSE eRZaneauBEes UD

T | LREee

ee

Bee

7)

TIT

CIETY

ee Type each line 2 times. Keep the A

pig e

s

Use the F finger.

5

£ff Frf feeecir

1 17 ig

red ark ore err rah Oarg soar dear fare a dark red door; he

fee icieere

pices

ee

era rod oar her are read role rare door read a rare reader;

SKILLBUILDING a

F. Type each line 2 times.

F.

WORD

Do not type the red vertical

Ne

Eee timed writings. Try to

lete both li ae aesh rihanna the end of line 23.

eee

PATTERNS

‘

9

dale kale sale hale|fold

sold hold old;

2

feed

deed

heed

seed|dash

sash

lash

ash;

2/

lake

rake

sake

fake|dear

sear

rear

ear;

G. 1-MINUTE TIMED WRITING : 2

she

93

a

asked

red 1

for

door |

2

a rare

old

|

3

|

4

|

5

eSeate

Keyboarding Connectio MIRE

ost

|

SOF

ener

Goal: At least 11wpm/1'/3e

haley Tae

deed;

he held

aeat 6

7

RST

|

8

np erences soci

|

aS ws

renream e Sa

hn

What Is the Internet? What is the easiest way to go to the library? Try using your fingertips! The Internet creates a “virtual library” —a library with no walls. Nothing can match the Internet as a research device. It is not just one computer but an immense connection of computers talking to one another and organizing and exchanging information. The Internet is synonymous with cyberspace, a word describing the power and control of information. The Internet has been called “a network of networks” linked together to deliver information to users. The Internet connects more than 200 million people to over 3 million computer networks. The Internet is considered a wide area network (WAN) because the computers on it span the entire world. Each day the Net increases at about 1000 new users every hour.

6

~

UNIT1 | Lesson 2

3 sson

Le

New Keys Goals ® Touch-type the M, T, P, and C keys e Type at least 12wpm/1’/3e

WARMUP

A. Type 2 times.

Giee TL Gall idle Gabe 75) Vein Gey Wren ears alm

ey

29

he

held

a

sale

for

her

she

as

had

asked

B. Type each line 2 times.

jij jmj jmj mjm jjj jmj jmj mjm jjj jmj

Use the J finger.

mad mom me;

a WwW -> ao an

am jam;

ram

arms loam lame roam make fame room she made more room for some of her

C. Type each line 2 times.

lala

Tare tamemateiot

Use the F finger.

told take date he told her to

Sem finger.

eat

same ham;

qeyene, Revere) peloRe

sat

VOLTart

late mart mate tool set a later date to

fate eat;

THE EP | KEY

D. Type each line 2 times.

Use the

terete’ hear Seaihe GRicie Geqent-oualere

jolt rac

ma;

dam ham mar

(; y

eee

Din

Ds

Didesis

ui ae

oneDiDeir 2+

9s

pat pal sap rap pet par spa lap pad mop pale palm stop drop pelt plea slap trap please park the red jeep past the pool;

UNIT 1

Lesson 3

a

au enaBten

a a hea

Ba

E. Type each line 2 times.

| Use the D finger.

i ie

ddd cot

ded cod

ded ede sacact

17

pack

tack

is

call

her

chat to

ddd car

coat

race

ded Goo

ded ede aremace

face

cool)

aces

ddd ded copecar

deck

carsaatathne

cost crack

aot

Fr Sit in the correct position as you type these drills. Refer to the illustration in the

Introduction. Type each line 2 times. Do not type the red vertical lines.

G. Take two 1-minute timed writings. Try to complete both lines each time. Use word wrap. Press ENTER only at the end of line 24.

F. i9 0 2 2

G. 2 2

SHORT PHRASES as to do as

so|she had|has do|ask her|for as|lap top|her he|had for|red

met|let the|had pad|let soslsne

her|fast pop|look pat|halt ae

pace past them poe

1-MINUTE TIMED WRITING the old store at home stools for the sale;

had

|

5

1

|

2

|

3

|

4

|

lots |

6

of cheap |

7

|

8

|

Goal: At least

12wpm/1‘/3e

Being a Good Listener Silence is golden! Listening is essential for learning, getting along, and forming relationships. Do you tend to forget people’s names after being introduced? Do you look away from the speaker instead of making eye contact? Do you interrupt the speaker before he or she finishes talking? Do you misunderstand people? Answering yes can indicate poor listening skills. To improve your listening skills, follow these steps. Hear the speaker clearly. Do not interrupt; let the speaker develop his or her ideas before you speak. Focus on the message. At the end of a conversation, identify major items discussed. Mentally ask questions to help you assess the points the speaker is making. Keep an open mind. Do not judge. Developing your listening skills benefits everyone. your Assess your listening behavior. What techniques can you use to improve your lisTURN _ tening skills? Practice them the next time you have a conversation with someone.

UNIT1

Lesson 3

WET ie

New Keys Goals e Touch-type the RIGHT SHIFT, V, period, and W keys e Count errors

e Type at least 13wpm/1’/3e

BR

|

ea

Der

}j f

WARMUP

A. Type 2 times.

2

B. Type each line 2 times.

the the

Bes. THE RIGHT

Use the Sem finger.

swe __]

mares; floor;

the the

her to feed came to mop

farmer asked late callers

KEY

To capitalize letters on the left half of the keyboard: 2. Press the letter key. 1. With the J finger at home, press and 3. Release the RIGHT SHIFT key and return hold down the RIGHT SHIFT key with fingers to home position. the Sem finger. 3 4 5 6

Stem

A Cees Asc

sa GOs

Ac oaEEeAdaaoalmoal Amos Carl Chet Elsa Carl Amos took Sara

+o

SBS

oe e@ Lt) ep

Swe

eee 95 99)

Dee Dot Flo Ted Tom Fred Sara Todd Elda Carter to the races

GC. Type each line 2 times.

Use the F finger.

D. Type each line 2 times. Space 1 time

after a period following an abbreviation; do not space after a period within an abbreviation; space 1 time aie a period ending a sentence.

ieee Val

AeNAe Ae eve Eva

have Dave,

Wie vet

vase Vera voted tor,

BRETe ‘ita SENGe) \imenly eee Ava vat Eve ova Vel

Gaae vee ever vast Reva dove vest Vassar; Val voted for me

THE ice

CeecCerrcae

cr

cr.

a ieeacetee Selma

Dave

lett.

Tia

Let

Dr.

Wor.

Sit.

amt.

Dr.

Co.

Dr.

eSDeep-em-eGorp,

wert.

ie

Lt

Pieri

Sarah

came

home.

Use the L finger.

UNIT1

Lesson 4

LET “LEE m=noogeo

EE eenone Sw Meo! 2 E. Type each line 2 times.

‘6 7 is

Use the S finger.

SSS SwS SWS wSw SSS SWS SWS WSW SSS Sws WOW SOW war owe was mow woe few wee row wake ward wart wave wham whom walk what Wade watched Walt Shaw walk for a week.

F. Type each line 2 times.

i9 0 x

Amos Ford saw Emma Dale feed the mares. Dr. Drake called Sam; he asked for Ted. “Vera told a tale te her oldwclassmates: Todd asked Cale to move some old rakes.

om o 2

Ada lost ner letter-sDecr loctmner card: Dave sold some of the food to a market. Alva asked Walt for three more matches. Dale asked Seth to watch the last show.

G. Type each line 1 time. After typing all the lines, count your errors.

Refer to the Introduction

if you need help.

H. Take two 1-minute

timed writings. Try to complete both lines each time.

Goal: At least 13wpm7/1'/3e

a

| 27 %®

Val

asked

Carla en

Lesson 4

at ee

them to tell that

the major

to see

localstarmm. ee

ee

|

ee

~

Review Goals e Reinforce new-key reaches

© Type at least 14wpm/1'/3e

A. Type 2 times. 1 2

Dave Elsa

called Drew to took three old

ask for a road map. jars to her mother.

B. Type each line

2 times. Do not type the red vertical lines.

3

4 5

6

feed seed deed heed| fold fame tame lame same|mate lace face mace race|vast park dark hark mark|rare

CG: Type each line 2 times. 7 8 9

at or to of

the|he the|he the|he the|he

= has|her had|her met|her was|her

cold mold void Vaterdatestate lastacact daresitare

the| come home the|late date her|made BOO tract

hat|for top| ask mop|ask pop|ask a

D. Type each line 2 times.

HOmsiarest he jar of jam. Calecookmene tools irom Ss tore to store. Darel held a sale to sell some clothes. Seth watched the old cat chacenmthe car.

psc

UNIT1

Lesson 5

11

= Take a 1-minute timed writing on each line. Review your speed and errors.

E.

SENTENCES

15

Carl

i«

She

7

Walt

loved

to

talk

to

dashed

to

take

the

asked

F. is i9 o»

Goal: At least 14wpm/1'/3e

5,

the

deed

to a4

tall

teacher.

home.

jet to her farm 6

ees

|

to

Ted.

7

|

|=Number of 5-stroke words ea

8

PARAGRAPH Rachael asked Sal to take her to school for two weeks. She had to meet Freda or Walt at the school to work on the maps. 1

G. Take two 1-minute timed writings. Review your speed and errors.

Bo

2

{

F. Take two 1-minute timed writings on the paragraph. Press ENTER only at the end of the paragraph. Review your speed and errors.

her

the

|

2

3

|

4

|

5

|

6

|

if

|

8

16|

24 |

G. 1-MINUTE TIMED WRITINGS 21 2

Dot the |

Crews asked Al Roper to meet her at tree to look for a jacket. |

|

2

|

3

|

4

|

5

|

6

|

7

Using Search Engines How can you most efficiently find information on the Web? Use a search engine! A search engine guides you to the Web’s resources. It analyzes the information you request, navigates the Web’s many networks, and retrieves a list of relevant documents. Popular search engines include Google, Excite, Alta Vista, and Yahoo. A search engine examines electronic databases, wire services, journals, article sum-

maries, articles, home pages, and user group lists. It can access material found in millions of Web sites. When you request a specific keyword search, a search engine scans its large database and searches the introductory lines of text, as well as the title, headings, and sub-

headings of a Web page. The search engine displays the information that most closely matches your request.

12

UNIT1|

Lesson

5

ys)@) Be]

LEF

SHIFT

L ESSON 7

C

| \ yaar WN} LESSON 10

Review

gi

#3

LESSON 8

Y

a

é

ei esr

fe

;

Be

H

F 1 | Pe Pade] : ‘eine: '2

:

/

aoc

Beek

|

dos

:

fe 3 F

z

;

:

ene .

ing

The Alph abet o> D

‘

i

I

ii §

.' j ) : { :

WATT

*y ce

New Keys Goals e Touch-type the I, Lerr SuirT, hyphen, and G keys

e Type at least 1Swpm/1'‘/3e

EB 4

A. Type 2 times.

WARMUP 1

The major

sold

2

Dale’

her

ao Ww >» a

kkk kik kik iki kkk kik kik iki kkk kik alal celawal states Inlay doesigal ibsigal’ Auten! Foysbie) (sealjay e240) chip dice itch film hide iris kite milk This time he left his tie at the store.

took

three cate

wool

to

hats

the

at cost.

vercrausturee:

B. Type each line 2 times.

Use the K finger.

BC.

G. Type each line 2 times.

THE LEFT

KEY

To capitalize letters on the right half of the keyboard:

Use the A

La

1. With the F finger at home, press and hold down the Lerr Suirt key with the A finger.

finger.

aaa

10

D. Type each line 2 times. Do not space before or after a hyphen; keep the

Be.

——

00UCOUCOCOC~*#

Jaa

aaa

Kaa

Kaa

aaa

Laa

Laa

aaa

Joe Kip Lee Hal Mat Pat Jim Kim Les Pam Jake Karl Lake Hope Mark Jack Kate Hale Les Lee rode with Pat Mace to the park.

THE LJ KEY ees

J finger in home position.

Use the Sem finger.

Jaa

2. Press the letter key. 3. Release the LEFT SHIFT key and return fingers to the home position.

eee.

eee

re

es

te

two-thirds

6

look-alike jack-of-all-trades free-fall I heard that Ms. Lee-Som is well-to-do.

UNIT2

|

Lesson 6

two-fifths

er

-

trace-otrerapoo..

E. Type each line 2 times. Keep wrists low but not resting on the keyboard.

ner, VEST ENE GONE Because Jags feeey Gaba ou age cog dig fig hog jog lag peg rag sag gold rage sage grow page cage gate wage Gail G. Grove greeted the great golfer.

Use the F finger.

EB Type each line 2 times.

Vic will meet. Ed is here. Ava ig here. pee them. Do it. Make these. Hold this. See Lester. See Kate. See Dad. See Mom. Take this car. Make the cakes. Hide it. G. Type each line 2 times.

Two-thirds were Wel tosdomlooea lias Jo Hames-Smith is a jack-of-all-trades. Phil saw the trade-offs at the tip-off. Two-fifths are packed for Jo Mill-Ross. H. Take two 1-minute

timed writings. Review

CC

Poe SCI

Al Hall left the firm two weeks

Goal: At least

15wpm/1'/3e

ee

will per

aa

see

him dh (oer

el

at so

the OE

Se

office 5

SC

eee

at Cee

ago.

three. 7

UNIT 2

Lesson 6

15

New Keys Goals Touch-type the U, B, colon, and X keys

Type at least lowpm/1'/3e

SSCTERRETeBBEEe BecoonscnooeeE Ea Saonkeose 2 ee ee a.

A. Type 2 times.

warmup 1 2

B. Type each line 2 times. Keep your other fingers at home as you reach to U.

Use the J finger.

jogged eight miles with Christi. gave Shari the award for spirit.

Evette Philip

JIS eos

ff |

Ww ,» aoa a

Ui

ae

ee

cue due hue put rut cut dug hut pup rum cult duet fuel hulk just lump mule pull Hugh urged us to put out the hot fires.

C. Type each line 2 times.

7 tfietbt fprebap fit toiet Diego t Deer ee s bag cab bad lab bat rib bar tab beg web 9 bake back bead beef bath bail beam both 10 Bart backed Bill for a big blue bumper.

Use the a : t, | F finger.

D. The colon is the shift eo D. of the semicolon key. Type each line 2 times.

Space 1 time after a

(ewe

ped

2

Dr.

13

Dear

4

Date?

a

evn

reviation

pelle pesca

an

Use the Sem finger.

16

THE

Ime

a

UNIT

2

Lesson 7

g

j KEY ore

eet

Poole:

Ed:

To:

Ms.

Dear

From:

fh

I)

A

Shu:

Mr.

Rose:

Flo:

Dear

Subjects

we

KM

James:

Mrs.

Dear

roresthe

oe

Tam:

Di:4

datee:.

E Type each line 2 times.

B ©

UsetheS

finger.

i i6@

x}

E Type each line 2 times.

SSS box

7

apex

i@

Max

F.

G. Type each line

SXS fox

SXS hex

axle

XSX lax

exam

asked

i9

as

2

Dear

Sirs:

21

Dear

Di:

2

Lorethis™

pals’ to

PRACTICE:

follows:

WORD

SxS mix

these Dear

Dear

part:

flux taxi

COLON

KEY

people:

this

Dear

Dear

as= listeds)

the

text taxi.

example:

Mrs.

Peter:

exe wax

Smith:

Dear

Mom:

proyects:

PRACTICE :

Top row

Home row

Bottom row

pre eam timed writings. Review your speed and errors.

16wpm/1'/3e

Ses vex

a sixth

Madam:

Bo:

xSx tax

fix

2 times.

Goal: At least

SxS six

flax flex

six

TECHNIQUE

G.

SSS lux

pe 2 25

Weawerestolistomeakesoun irucksto:fugo. There were two tired people at the hut. Please write to panes home —to tell Tom.

26

sare Pe

2 28

Sara Dale

his dad on smal le red

added a dash said she had

29

He

3

Victoria

31

Mable

came

to

the

came

of galt to the a fall sale at

mall

at

to vote

Baxter

voeaaee

five

with Via

to

tlacsr salad. Drake.

meet

ample

me.

vigor.

wnesMatta.

bie.

H. +-MINUTE1TIMED WRITING WORDS

»

Dear

33

Wells lt

weal

Jacek:

Fred

to the 2

l

would

home 3

|

like

to.

at

five

game 4

5

|

take

Jill

tomorrow.

16

6

UNIT 2

Lesson 7

17

QT

>. SR i New Keys Goals e Touch-type the Y, comma, Q, and slash keys

Type at least 17wpm/1'/3e

TOOL OLE STILELITEEE TT © miconDosceBBe JIL DT [Lo

Acree? Hees

tcc

Bea. WARMUP ; 2

Jack asked Philip if Charlie came home. Kim had a short meal with Victor Baker.

Oo &. oa oOo

boy cry day eye fly guy hay joy key may yard year yelp yoke yolk your yule play Peggy told me that she may try to stay.

B. Type each line 2 times.

Sida elie Aied Sha las A

THE El KEY

C. Type each line 2 times.

; Use the K finger.

J

7 kis ke ey ee ic i ee tice sag, “ate doy At, 21675 Ot Olle Or yO: 9 TE So, 1 th oem woiatel. eewilateO bemECO, Dale, Barbra, Sadie- of hditn wer. coor

THE

D. Type each line 2 times.

‘) 2

Use the A finger.

18

Alaaiaeney lita AS

4

UNIT 2

is 4

KEY

aaa aqa aqa qaq aaa aqa aqa qaq aaa aqa quip quit quack quail quake quart quash quest quick quilts quotes quaver queasy Four quiet squires quilted aqua quilts.

Lesson 8

ae a |To

KEY

E. Type each line 2 times. Do not space before or after a slash.

OR is v7

Use the Sem finger.

GI

GPR IL IES MR

ie

Tha o/AMY beretcraaedyfe

his/her him/her he/she either/or ad/add do/due/dew hale/hail fir/fur heard/herd Ask him/her if he/she chose true/false.

F. Type each line 2 times.

| 2

if it is|she will do|will he come|he is he said so|who left them|will she drive after all|he voted| just wait|to ask her some said it|for that firm|did she seem

G. Type each line 2 times.

2 GR | H. Take two 1-minute timed writings. Review your speed and errors. Goal: At least 17wpm/1'/3e

22

Ada, Idaho; Kodiak, Alaska; Lima, Lula, Georgia; Sully, Iowa; Alta, AT Tiel Aeminksee: lilies dca! (OLaNIG Mule, (GW Ms. Vi Close; Ms. Di Ray; Ms. Sue

Ohio; Utah; Qaepalien Ames;

George predicted that Lu will have five boxed quilts. David Quayle was to pack a mug.

UNIT 2

16

Lesson 8

Lesson 9

|

a

New Keys Goals

Touch-type the N, Z, question mark, and TAB keys Type at least 18wpm/1'/3e

ro

eeeus 7

wea

LET EEL $

Bn

oo

Ea.

A. Type 2 times.

GB @ Arc

WARMUP 1 2

I quit the sales Alice packed two

job at Huber, Georgia. boxes of silver disks.

Be Type each line 2 times.

' Use the J finger.

jal Seem Asner

[v1] WwW -& on oa

C. Type each line 2 times. Keep the F finger at home as you reach to the Z.

Use the A finger.

A

(2|

D. The question mark is the shift of the slash. Space 1 time after a question mark at the end of a sentence. Type each line 2 times.

THE

THE a 33

KEY

SPST

ay

Ce ee

eee,

nth nae ai Lee es

Dee

Can John go? If not Jane, who? Can Ken? Who will see? Can this be? Is that you? Why not quilt? Can they go? Did he ask?

Sem finger.

UNIT 2

KEY

aaa aza aza Zaz aaa aza aza Zaz aaa aza zap zig buzz gaze haze jazz mazes oozes Zip zoo zinc zing zone zoom blaze craze The size of the prized pizza amazed us.

Use the

20

aay) yeeup esp esl asia) ed

and ban can den end fan nag one pan ran aunt band chin dent find gain hang lawn Al and Dan can enter the main entrance.

Lesson 9

E. THE

E. The word counts in this book credit you with

KEY

The Tas key is used to indent paragraphs. _ as you quickly press the TAB key. Pressing the TAB key moves the insertion point 0.5 Reach to the TaB key with the A finger. Keep your other fingers on the home keys _ inch (the default setting) to the right.

tae oo pedarchih Dee the a ar aiorine: timing starts. ( Use the [m2 A finger.

PRACTICE THE

Fr: Type each paragraph 2 times. Press ENTER

only at the end of the

5 Each (Gume.t20

paragraph.

17 18

G. Type each line 2 times.

: 2

H. Type each line 2 times.

You goal

Tab>

day type

yeah th ay

KEY Tabs

set with

soon you

Tabs

your more

Tab>

reach work

goal speed.

your hard.

Who? Why? How? When? What? True? False? Is it Mo? Why not? What for? Which one? Did Mary go? Is Clinton ready? Why not? Who competed with me? Dana? James? Kay?

E

‘and the| for the| she is able|can they go for him| ask him|they still|did they fly of them|with us|can he send| ought to be has been able|they need it|he will call

UNIT 2

Lesson 9

21

I. Type each paragraph 2 times

|.

TECHNIQUE PRACTICE: HYPHEN

Hyphens are used: e To show that a word is divided (lines 27 and 31).

e To make a dash using two hyphens with no space before or after (lines 28 and 31). e To join words in a compound word (lines 29, 30, and 32).

9 a

J. Space 1 time after a semicolon, colon, and comma and 1 time after a

period and question mark at the end of a sentence.

Type each line 2 times.

K. Take two 1-minute timed writings. Review your speed and errors. Goal: At least

18wpm/1'/3e

J. 34 3 3 3

K. 38 3 4

Can Larry go to the next tennis tournament? I am positive he--like Lane--will find the event to be a first-class sportesevent. escediucs re ral Lt he can ¢o, slewLl gel tits Larry--like Ella--enjoys going to tournaments that are always first-rate, first-class sporting events.

PUNCTUATION PRACTICE Kate writes; John sings. Are they good? Send these items: pens, pencils, clips. Hal left; she stayed. Will they attend? Wes made these stops: Rome, Bern, Kiev.

1-MINUTE TIMED WRITING that Bass

Zelda judged six typing contests a local firm held in Piqua. Vick was a winner.

|

||

1

2

|

3

|

4

|

5

|

6

|

if

|

8

Preparing a Job Interview Portfolio Don’t go empty-handed to that job interview! Take a portfolio of items with you. Definitely include copies of your resume and your list of references, with at least three professional references. Your academic transcript is useful, especially if you are asked to complete a company application form. Appropriate work samples and copies of certificates and licenses are also helpful portfolio items. The interview process provides you the opportunity to interview the organization. Include a list of questions you want to ask during the interview. A comprehensive portfolio of materials will benefit you by giving you a measure of control during the interview process.

youR _ Start today to compile items for your interview portfolio. Include copies of your TURN resume, your reference list, and copies of certificates and licenses. Begin developing a list of interview questions. Think about appropriate work samples to include in your portfolio.

UNIT2

Lesson 10 Review Goals e Reinforce new key reaches © Type at least 19wpm/1’/3e

JTLT ELL) Do 790007088 cm

A. Type 2 times.

"A. WARMUP 2

B. Take a 1-minute timed writing on each paragraph. Review your speed and errors.

She expects Keith had a very

You

can utilize

, to complete 5

6 >

C2 Type each line 2 times.

require

and you

to work hard at her job. quiet, lazy afternoon.

more

your office skills

Some types

tasks.

19

skills.

7 15 pe

You will be amazed at how easily quickly you complete your task when can concentrate.

a io | 4

banister minister adapter filter master disable disband discern discord discuss embargo emerge embody empty employ emit

Pe i fis

enforce precept

"4 «5

subtract teamster

i¢ 47 ig

5

of jobs

theater treason tribune

endure energy engage engine end precise predict preside premier

subject tearful

subsist teaches

sublime subdue teak team tear

theirs theory thefts therm them crimson season prison bison son tribute tripod trial tribe trim

UNIT 2

Lesson 10

23

BEBESRBBHREBEEE i My fu Rope} mo }iollwhede BneoBeaun ne _ J evrer

ESeooonoo oe Bem

D. Type each line 2 times. Keep fingers curved and wrists low but not resting on the keyboard as you practice these lines.

1 E. Take two 1-minute timed writings. Review your speed and errors. Goal: At least 19wpm/1'/3e

24

UNIT 2

Nee asked Alma Adams £0wate: to een Both Barbara and Bill liked basketball. Carl can accept’ a classic car ineCatnor David dined in a dark diner in Detroit. Elmo said Eddie edited the entire text. Five friars focused on the four fables. Guy gave a bag of green grapes to Gina. Haughty Hugh hoped Hal had helped Seth. Irene liked to pickle pickles in brine. Jon Jones joined a junior jogging team. Kenny kept a kayak for a trek to Akron. Lowell played a well-planned ball game. Monica made more money on many markups. Ned knew ten men in a main dining room. Opal Orem opened four boxes of oranges. Pat paid to park the plane at the pump. Quincey quickly quit his squarterly.dquaze Robin read rare books in their library. Sam signed, sealed, and sent the lease. Todd caught trout in the little stream. Uncle Rubin urged Julie to go to Utica. Viva Vista vetoed the five voice votes. Walt waited while Wilma went to Weston. Xu mixed extra extract exactly as told. Yes, your young sister played a cymbal. Zesty zebras zigzagged in the Ohio zoo.

Zoe expected a quiet morning to do all of her work. Jean Day was to bring five of the tablets.

Lesson 10

B10) \ IP

Ft

::

a

SDRC

=

We)

= O

WV.

a)

LU

ea

aR

econaneneiats |

B10) 820

aaa ransantaasS

2 SD,

:

:

a8

E

o

am

ee

=

‘

jee

Z

: S :

. fey) if

=

oO.

‘’ f6 fe) 2 52 ; >

hs 3

_ ow

=

Lad

2

5

rete

Number Keys Goals Touch-type the 5, 7, 3, and 9 keys Type at least 19wpm/2’/Se

cl

Penckeon

mhoosenes

a.

A. Type 2 times.

warmup Rizzo

The law firm of Quayle, Buster, Given, processed all the cases last June and

however, 1

we 2

will

|

3

seek

a new

4

5

|

|

law 6

|

and July;

firm

next

summer.

uf

8

9

|

|

|

10

B. Type each line 2 times.

ECS ier ote Sot atop te tote to tO BoD mr men > 55 fibs* 55. f0ess omits a tadoe > wel Cm ODmL avons The 55 students read the 555 pages in 55 minutes. He found Item 55 that weighed 55 pounds 5 ounces.

Use the F finger.

C. Type each line 2 times.

SUAM Guam

B

ah

Week oP

WORE Fan

Pern

iy jigs 17 jobs /ieiucsny 7. etow /enjatem/ esew ela The 77 men bought Items 77 and 777 for their job. Joe had 57 books and 77 tablets for a 7:57 class.

Use the J finger.

THE By KEY

D. Type each line 2 times.

de3d des@ d33d-d33d -dsdjede 33 dots 33 dies 33 dips 33 The 33 vans moved 73 cases Add 55 to 753; subtrcraet 73)

Use the D finger.

26

es

UNIT3

[

Lesson

11

dsm soe oe ooo. days 33 dogs 33 drains in less than 33 hours. tomvet a5t0t acu oo

es Type each line 2 times.

tio Ouro Cee OnmO9 1 9 10 0198 099899959 ,999 9.99 99 lads 99 lights 99 labs 99 legs 99 lips 99 logs Their 99 cans of No. 99 were sold to 99 managers. He had 39 pens, 59 pads, 97 pencils, and 9 Gilaoe

fee » « i9

Use the L finger.

2 times.

» 9

eee

een

G.

A

5. 7, 3, AND

9

The 57 tickets were for the April 3 show at 9:59. Mary was to read pages 33, 57, 95, and a9 / sCOmnanl.

» >

G. Type each line 2 times. Keep other

PRACTICE:

NUMBER

F.

F. Type each line

» » » >»

Kate planted 53 tulips, 39 mums, and 97 petunias. Only 397 of the 573 coeds could pegistereatwo-59. TECHNIQUE

PRACTICE: es

SHIFT KEY oe

Wera Rosa Tao Fay Jae Tab Pat Yuk Sue Ann Sal Joe Andre Fidel Pedro Chong Alice Mike Juan Fern Dick Carlos Caesar Karen Ojars Julie Marta Scott Maria Marge Jerry Joan Mary Bill Ken Bob Ray Ted Mel Al

H. PROGRESSIVE PRACTICE: ALPHABET the GDP software, turn to page SB-7 and follow the directions for If you are not using this activity. |. Take two 2-minute timed writings. Review

l.

2-MINUTE : :

WRITING

Zach paid for six seats

your speed 2neie tor

08

eae aticcet

2

could

~ »

of the to the

4 9wpm/2'/5e

TIMED

not

get

field. ticket

fen Pee

the

views

and quit because he

he wanted

near

In August he is thinking office early to purchase

ee ee eee

the

middle

of going tickets. 10

te aor TG

UNIT 3

Lesson 11

27

Review Goal Type at least 20wpm/2‘/Se

agenSet

ORE

WARMUP

A. Type 2 times.

2 3

Rex played a very quiet game of bridge with Zeke. In March they played in competition with 39 players; in January they played with 57 more. |

1

|

2

|

3

|

4

|

5

|

6

|

7

|

8

|

g

|

10

SKILLBUILDI B. Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

B.

12-SECOND SPEED SPRINTS

s 5 6 ’

A good neighbor paid for these ancient ornaments. Today I sit by the big lake and count huge rocks. The four chapels sit by the end of the old field. The signal means help is on its way to the child. SEE

G; Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

C.

UNIT3

eS

ie tel

Oi

P25

et

ASOT

aie

SS

iey

49'

t

145

SUSTAINED PRACTICE: SYLLABIC INTENSITY 8 9

use

i0

just

11 2 3

It is likely that a great deal of insurance protection is part of the standard rental cost to you. You may, however, make many other choices.

14 is i6

Perhaps this is not necessary, as you might already have the kind of protection you want in a policy that you currently have on the automobile.

into true

28

DL

Lesson 12

People and for keep

continue to their work,

growing.

You

rent autos for and car rental may

want

to

try

personal businesses one

soon.

Paying separate mileage charges could evolve a very large bill. This will undoubtedly be if your trip involves distant destinations.

D. Type each line 2 times.

ALPHABET PRACTICE Packing jam for the dozen boxes was quite lively. Fay quickly jumped over the two dozen huge boxes. We vexed Jack by quietly helping a dozen farmers. The quick lynx from the zoo just waved a big paw. Lazy brown dogs do not jump over the quick foxes.

E: Type each line 2 times.

NUMBER PRACTICE Ma nyewacmtomrcadmpagecms (emo ls 7558 and) 93 to Zoe. He@inyitedmocmpoyseandmo9ecitils to thes /.:35 show. Theso-o mbucwdtdmnetaCOMGmLOMOUrUSTOpauntil 99:55. PunenasemOrdera ml tctedmitences5)00/ fe 95, cand 9. Elo Dp)OW ID ewOepa Grin gece tomoy gab. 9559 p.m,

F. Type each sentence on a separate line. Type 2 times.

G « Type each line 2 times. Space without pausing.

H. Take two 2-minute timed writings. Review your speed and errors. Goal: At least 20wpm/2'/5e

TECHNIQUE PRACTICE: ENTER KEY Caniemcovmlnescommuiat aWemates lost JOSce te eill: Did she type the memos? Tina is going. Jane lost. Maxuewell le dtamcpme Xena cri ne OL Gn molegic ata Wbest. Nate isp tine. yyis) nots Who, won? Where is Nancy? No, she cannot go. Was he here? Where is Roberta?

TECHNIQUE PRACTICE: SPACE BAR oe se Gl @ ae ye in, al Gf Ue UP im eye) oy ta) a iy On Uta WomD cacON 0 ANEASmDCEDY MC Os Ine 1 Cui tememnOvOl Do you go to Ada or Ida for work every day or so? I am sure he can go with you if he has some time. He ig to be at the car by the time you get there.

2-MINUTE TIMED WRITING Jack and Alex ordered six pizzas at that was quite a bit lower than was the ordered yesterday. They will order from place tomorrow for the parties they are to. |

a price one they the same planning

hav e:. 1

|

2

40

|

3

|

4

|

5

|

6

7

UNIT 3

8

|

g

Lesson 12

10

29

Number Keys Goals Touch-type the 8, 2, and 0 keys

Type at least 21 wpm/2'/Se

BESSA AB Asses) Moveaoheosooess Bneneanaecees sr J2H eh DN lp A) sw

We

]

A.

A. Type 2 times.

Be)

|

eB 7

a

warmup 2

Mary, Jenny, and Quinn packed 79 prizes in 53 large boxes for the party. They will take all of the boxes to 3579 North Capitol Avenue today. 1

|

2

THE 8

B. Type each line

|

3

|

4

|

5

|

6

|

7

|

8

|

9

|

10

KEY

2 times.

io Use the K finger.

4 5 6. ry

ki8k ki8k k88k k88k k8k8 k8k8 8 88 888 88 inks 88 inns 88 keys 88 kits 88 kids DUS SOelett at 3:30 and) al rived sneremat. Kenny cCalledwioevat se: 38mat 8834/78/78 s0r

8,888 8:88 88 knives O°3 fap. tt, 585-3878),

C. Type each line 2 times.

Use the $ finger.

§

SWZBI

9

22

io ii

The 22 seats sold at 2:22to) 22) coca He added Iteme-225/ 237 25,5, 27> andu2e

THE

D. Type each line 2 times.

Use the

Sem finger.

30

UNIT 3

SWZ

seas

Sro227

«22 Sets

65627 see co? es en

22soncez?

subs:

2

22

ee

ailnerZeespores anekoom 22. om Orders.

KEY

2

;p0;

3 4 6

20 pads 30 pegs 50 pens 70 pins 80 pits 900 parks You will get 230° when you) add SOve50y 7 0emandae 0. The 80 men met at 3:05 with 20 agents in Room 90.

Lesson 13

3p05.;00%.

7 00es30

#0)

50-080 RO 0R UOC

MORCm amis

ski S Type each line 2 times.

E.

NUMBER PRACTICE

lebought joaticketcetoretne 9:50 or 7:50 show. edt -a 75) UsroreMary. OBOrm)) j7 eo | lodm trong ellaxinescs birds at home. «22 sand 0doge 23 snade2oecate, ieecally 19 Items 35, 37, 38, and 39 were sent on October 30. 0 Did Flight 2992 leave from Gate 39 at 9:39 today? SleswentwErOmmoo2e2Othy otrectetoncoG 23th Street. wand s200 wipers. PeelecucoldmONGaLect a 0 raitetil tere fi Type each sentence on a separate line. For each sentence, press TAB, type the sentence, and then press Enter. After you have typed all 11 sentences, insert a blank line and type them all a second time.

F.

TECHNIQUE PRACTICE: TAB KEY go home. them?

Casey left to 23 o Susan go home with

Isaiah drove my car amin themlotawWhey

25 6) the 97 o

sold

Nick

29 9

G.

has

Chris

bought

nails

the

Dave

bolts.

the

to has

Dana

dealer.

finish the

Wid

parked

to work. Sandy wode together:

for a new dealer.

cars same

new the

Pat sold vans for

neres Tomwonn?:

the

job.

wood.

PACED PRACTICE

If you are not using the GDP software, turn to page SB-14 and follow the directions for this any

H. PROGRESSIVE PRACTTICE: ALPHABET If you are not using the GDP software, turn to page SB-7 and follow the directions for this activity. I. Take two 2-minute timed writings. Review your speed and errors. Goal: At least

21wpm/2'/5e

|. 31 32 3 3 3

2-MINUTE TIMED WRITING Jim told Bev that they must keep the liquid oxygen frozen so that it could be used by the new plant managers tomorrow. The oxygen will then be moved quickly to its new location by transport or rail on Tuesday. |

1

|

2

|

3

4

|

5

6

8

|

UNIT 3

co

9 29

J

Lesson 13

31

Numbe r Keys Goals Touch-type the 4, 6, and | keys Type at least 2 2wpm/2'/Se

fa. warmup

A. Type 2 times.

| 3

We quickly made 30 jars of jam and won a big prize for our efforts on March 29. Six of the jam jars were taken to 578 Culver Drive on April 28. |

.

B. Type each line 2 times.

1

|

THE 4

2

|

3

|

4

|

5

|

6

|

7

8

|

9

|

10

KEY

4 frat fr4f f44f f44f FAFA FAA A 44 5 44 fans 44 feet 44 figs 44 fins 44 6 The 44 boys had 44 tickets for the 7 Matthew read 4 books, 54 articles,

Use the F finger.

|

AAA 4,444 44d fish 44 flakes games at 4:44, and 434 lines.

UG; Type each line 2 times.

8 9 0 i

Use the J finger.

jy6j jy6j j66j j66j j6j6 j646 6 66 666 6,666 6:66 66 jabs 66 jams 66 jobs 66 jars 66 jots 66 jewels Tom Lux left at 6:26 on Train 66 to go 600 miles. There were 56,640 people in Bath; 26,269 in Hale.

THE

D. Type each line 2 times.

| |

2 +

KEY

-aqla aqla al lava lava laren eee) ele] eed 11 aces 1] arme 11 aime ieee cet iees eon arenas

Sam left here at 1:11, Sue at 6:11, Eric moved from 1661 Main Street to

32

UNIT 3

Lesson

14

Don at 11:11. 1116 in 1995.

NUMBER PRACTICE

E. Type each line 2 times. Focus on accuracy rather than speed as you practice the number drills.

Adding 10 and 20 and PimsceoLeg@toamNOctwel), The Did The

test took Sam 10 hours, 8 minutes, 3 seconds. the 39 men drive 567 miles on Route 23 or 27? 18 shows were sold out by 8:37 on October 18.

Ona Dailte2o a3

F.

30 and 40 and 70 totals 170. lowell; salo, and 19 tomstudy.

Omweawsi epesopen

from

7:45.

to

9:30.

PROGRESSIVE PRACTICE: NUMBERS

If you are not using the GDP software, turn to page SB-11 and follow the directions for this activity. G. Take two 1-minute timed writings. Review your speed and errors.

G.

HANDWRITTEN PARAGRAPH

Pood wwuling stills are crtiieal for succeed 04 that thet thls are cedential for got acwance ment: |

H.

1

|

2

|

3

|

4

|

ee

aCe

|

6

ee

8

|

9

|

10

PACED PRACTICE

If you are not using the GDP software, turn to page SB-14 and follow the directions for this activity. |. Take two 2-minute timed writings. Review your speed and errors. Goal: At least 22wpm/2'/5e

I. 25

2-MINUTE TIMED WRITING James scheduled a science quiz next week for George, but he did not let him know what time the exam was to be taken. George must score well on thiewexam

at the Th

ineworder

Mount ie

a

to

Garland 4

bevadmiteed

to

the

class

38

44

Academy. iain

SM |

3 19 29

A

UNIT 3

9

Lesson 14

10

33

Review Goal Type at least 23wpm/2'/5e

Suannnnsseaeuss Seoces coc obeee m=po0000o 0s BRE = ERLE LELLLLT oH A.

A. Type 2 times.

warmup Jeffrey Mendoza quickly plowed six fields so 2 that he could plant 19 rows of beets, 28 rows of s. cofn, 3/ rows, ofverapes,, and 45) rowssot olives: |

1

|

2

|

3

|

4

|

s)

3

|

ff

|

8

|

9

10

SKILLBUILDING B. Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

B. 4 5 s

12-SECOND SPEED SPRINTS The lane to the lake Rete nas aS auto go away. They go to the lake by bus when they work for me. Hemjust won and lost wonsands! ost. swon and) lost. The man and the girl rush down the paths to town. Ha

Ge Press TAB 1 time between columns.

Type 2 times.

gs 9 10 i i2

D. Type each line 2 times. Try not to slow down for the capital letters.

34

C.

1 40!

Nae A A MereA0)R

uyRE ais7215)

SO

th SS

| 40

45 |

TECHNIQUE PRACT ICE: TAB KEY aisle tab >break Frank Guinn knack learn aprite quest Umberto Vacetor

PO

iM

Henry mason rinse ee

cAte Ivan igisliealalie slide Xavier

Tab> earth Jacob ocean title Zenger

D. TECHNIQUE PRACTICE: SHIFT KEY is i is io

UNIT 3

5)

Sue, Pat, Ann, and Gail left for Rome on June 10. The St. Louis Cardinals and New York Mets played. Dave Herr took Flight 481 for Memphis and Toledo. An address for Karen Cook is 5 Bar Street, Provo. Harry Truman was born in Missouri on May 8, 1884.

Lesson 15

es Type each line 2 times.

E.

PUNCTUATION PRACTICE: HYPHEN

is

Jan

i9 Mme Te 2

The off-the-record comment led to a free-for-all. UOulsaWwasea jJack-or-all-=trades as a clerk-typist. Skebarbaraa wiorie ineGenurals Data-=to find out. Joanne is too old-fashioned to be that outspoken.

Brooks-Smith

PRETEST PRETEST Take a 1-minute timed writing. Review your speed and errors.

F. 23 4 ine)(ss)

PRACTICE

PRACTICE

POSTTEST Repeat the Pretest timed writing and compare performance.

G. »

yi ae

3

plate

Tecra

rat

29 30 31

the

author.

POSTTEST

4

5

Siew

8

19 29

Qe)10

PRACTICE: Up Reaches atlas

H.

for

A few of our business managers attribute the success of the bank to a judicious and scientific reserve program. The bank cannot drop its guard.

at

2

a go-between

PRETEST: Vertical Reaches

P=

Speed Emphasis: If you made 2 or fewer errors on the Pretest, type each individual line 2 times. Accuracy Emphasis: If you made 3 or more errors, type each group of lines (as though it were a paragraph) 2 times.

was

ju jumpy

water

later

pedo: bed rumsedrawn

batch drain

Pace drama

match dress

late drab

juror

julep

judge

juice

just

cameo brink banjo

candy drank barge

carve crank basis

cash sink bank

junky

jumbo

PRACTICE: Down Reaches Ca cable nk trunk ba batch

cabin drink badge

cadet prank bagel

camel rinks baked

|, POSTTEST: Vertical Reaches J.

PROGRESSIVE PRACTICE: ALPHABET

If you are not using the GDP software, turn to page SB-7 and follow the directions for

this activity. K. Take two 2-minute timed writings. Review your speed and errors. Goal: At least 23wpm/2'/5e

K.

.

:

2-MINUTE TIMED WRITING

32 Jeff Malvey was quite busy fixing all of the 33 frozen pipes so that his water supply would not 3 be stopped. Last winter Jeff kept the pipes from

3 19 29

3 3

46

freezing by wrapping them with an that protected them from snow and eee

ee

Te

AS

fey

insulated ice. ff 8p

UNIT 3

tape Sy

Lesson

15

10

35

SE S10)\ ae)

10) \\IFAC)

LESSON 18

Symbol Keys Goals » Touch-type the $ () and ! keys » Type at least 24wpm/2’/Se

Pe

JOR

a8 ee ‘A. WARMUP

A. Type 2 times.

Gill was quite vexed by that musician who played 5 jazz songs and 13 country songs at the fair. He wanted 8 rock songs and 4 blues songs.

2 >

a

whee

PR

frat

f4f

cme cee Ped Re)e om

Oy

B. Doutar isthe shift of 4. Do not space

between the dollar sign and the number. Type each line 2 times.

4

frf

FSSf

f4Sf

ESSE

$44

$4,444

S444

$4.44

5 I quoted $48, $64, and SOuetormtne set of chairs: s Her insurance paid $150; our insurance ppaleuel “Sal yh) mceaeoniconcert seats! were $20,%930, $55, and Shap

Use the F finger.

Ge PARENTHESES are the shifts of 9 and 0. Do not space between the

parentheses and the text within them. Type each line 2 times.

Use the L ‘| a finger on (. Use the Sem

|

Na

fingeron). ti) iy a)|

AND p | KEYS

THE

o

Ceo elena

acini

@lel(

(tpl:

inm(2)apaty

ep0s.

3p);

(BieTed,

“and

:p)s

3)):

(4)

Dee.

Peco hacweome (1) skis, (2) sleds, and (3) skates. 1 Mary is (1) prompt, (2) speedy, and (3) accurate.

»

Our

workers

4 u 5

The The The

owner Roxie clerk

(Lewis,

Jerry,

and Ty) were

rewarded.

(Ms. Parks) went on Friday (August 13)" (a cafe) had fish (salmon) on the menu. (Ms. Fay Green) will vote yes (yO taathOua.

UNIT 4

Lesson 16

37

2BBaBHeeaases miooonbyPu po)tS

mSioonsonsceasks sur _}z\x oh vf Vuhag

Sl D. EXCLAMATION is the "|D. shift of 1. Space 1 time after an exclamation point

at the end of a sentence. Type each line 2 times.

Use the A finger.

eS Type the paragraph 2 times.

|

eet

aga aqla aq!a a!!a a!!a Where! Whose! What! When! Put those down! Do not move them! Leave it there! He did say that! Jake cannot take a vacation now! You cannot leave at this time! Janie will go now!

TECHNIQUE PRACTICE: SPACE BAR We will all go to the race I am going to run today. Do you able to run at the front of the

i Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

if I win the one think I will be pack and win it?

12-SECOND SPEED SPRINTS Walking can perk you up if you are feeling tired. Your heart and lungs can work harder as you walk. It may be that a walk is often better than a nap. Tt ae walk each day, you may have better health. BG

10

15)|!

ot

20 na

25

TZN

el

SB

al

Aga

45

1

|

159

PACED PRACTICE If you are not using the GDP software, turn to page SB-14 and follow the directions for this activity. H. Take two 2-minute timed writings. Review your speed and errors. Goal: At least 24wpm/2'/5e

2-MINUTE TIMED WRITING Katie quit her zoo job seven days after she learned that she was expected to travel to four different zoos in the first month of employment. After quitting that job,- she found an excellent position which did not require her to travel much. 1

UNIT 4

Lesson

16

2

3

4

|

5

|

6

|

if

|

8

|

9

|

10

28 38

Review Goal © Type at least 25wpm/2’/Se

A. Type 2 times.

a

WARMUP

2

Yes! We object to the dumping of 25 toxic barrels at 4098 Nix Street. A larger number (36)

3

were

1

|

B. Type each line 2 times.

2

1

|

on the |

3

4

|

us over

costing

7th,

|

7

|

6

|

5

8

$10,000. |

9

|

10

"NUMBER PRACTICE PI

on (o>) co > ~ |©

G: Type each line 2 times.

dumped |

9 13 %

HS LS) or 94 up 70 it 85 OC op 90

opt re ye ro LOM qo

you eye pit rip LO 19 wet

08 43 63 49

697 row 492 363 top 590 085 per 034 480 two 529 ymoOmbO te 235 pet 035

09234 28556 24953 17853 17373 lei Do

tire 5343 power quit 1785 witty root 4995 wrote tour 5974 quite queue Jaton 5834 rope 4903 quote

A

tri trinkets tribune trifle trick trial trip trim mil million mileage mildew mills milky miles mild Spo sponsor sponge sports spore spoon spool spoke for forgiving forbear forward forbid forcedmrtonce

div dividend division divine divide diving divers vie vicinity vicious victory victims victor vices aff affliction affiliates affirms affords affairs tab D. Type each line 2 times.

ive As est

tableau

a ee

ec

ES

nearest

eee invest

tabloids

tablets romana

alive

attest

drive

wisest

active

nicest

strive

jest

test

ply supply simply deeply damply apply imply reply ver peer ae forever whoever quiver waiver driver UNIT 4

Lesson 17

39

tor lly ert ink

E.

inventor detector debtor orator doctor factor industrially logically legally ideally really convert dessert expert invert diverts asserts shrink drink think blink clink pink sink rink

PROGRESSIVE PRACTICE: ALPHABET

If you are not using the GDP software, turn to page SB-7 and follow the directions for this activity. fs Take two 1-minute

&

HAN

DWRITTEN

PARAGRAPH

timed writings. Review

your speed and errors.

,

icetn

Th

ae

and Witwer

apa?

G.

|

4

|

6

|

]

|

8

|

9

10

DIAGNOSTIC PRACTICE: NUMBERS

If you are not using the GDP software, turn to page SB-5 and follow the directions for this activity. H. Take two 2-minute timed writings. Review

H.

2-MINUTE

eee

TIMED

From

the

tower

33

planes

34

treetops

35 3% 3

was scheduled to begin very is no accident and that the airports safely. er

their

eee

as

saw

25wpm/2'/5e

on

crash

John

cadens

a

could

WRITING

way

they to

nee ee

that

zoomed

the

those

six

quickly

demonstration

big

over

28

soon. We hope there pilots reach their

37 47 50

cme

Om.

I

Gri. a

Would you like to strengthen your relationship with a customer, coworker, or boss? Send an unexpected goodwill message! Your expression of goodwill has a positive effect on business relationships. Messages of congratulations or appreciation provide special opportunities to express goodwill. These messages can be quite brief. If your handwriting is good, send a handwritten note on a professional note card. Otherwise, send a letter or e-mail. A note of congratulations might be “I just heard the news about your (award, promotion, etc.). My very best wishes.” An appreciation note could be “Thank you for referring me to. .. . Your confidence and trust are sincerely appreciated.” YOUR

——

0

UNIT4

|

Send a goodwill message to someone to express congratulations or appreciation.

Lesson 17

18

that

Goodwill Messages

TURN

9

Symbol Keys Goals e Touch-type * # and ' keys

e Type at least 26wpm/2’/Se

WARMUP

A. Type 2 times.

Bill

for the Amazon

3

into

the

|

|

1

THE a

B . ASTERISK is the shift

2

jungle. |

|

b)

35 packs

9

of

(worth

$987)

26 miles

18

took

14 days

in all.

27

The move 4

3

trip

all

moved

quickly

Waxmann

1

2 gear

|

6

hot

|

8

|

9

|

10

KEY

of 8. Type each line 2 times.

UsetheK finger.

oO OD a

o anOkano elm oat oak Se kel pook* enim * to show that a table source is an Use eteriekcmkeyedinma trowel“ *“"**)@ maker Thesarticle quoted Hanson,* Pyle,” and

1ceoreate included. ay border: Peterson.”

Bowne

C. Numeer (if before a figure) or Pounbs (if after a figure) is the shift of 3. Type each line 2 times.

M

8 rie inger.

THE if KEY 3

de3d de3#d d3#d d3#d d##d d##d #3 #33 #333 #3,333 Al wants 33# of #200 and 38# of #400 by Saturday. My favorite seats are #2, #34, #56, #65, and #66. Please

order

45#

of #245

and

13#

of #24

UNIT 4

tomorrow.

Lesson 18

Aa

eBEeeee osun Supu

HpPosntonsooee em maccnoossceece

or SeeTALIS es Be D. ApostRoPHE is to the right of the semicolon.

e

Type each line 2 times.

|

D.

THE

ig

pte f

es Use the Sem finger.

,

KEY

tet

2 Ve ’

’

’

Vegan ’

«3

It's

«

What's

6

He's

Ewe

COMM

Oller

onOmen ls)

Cart

he's

out.

,

;

work

when

job to

cover

Ted's

in Joann's

lunch

box for\sandra’s

dessert?

bandtet,swhacweteanela

ar Alls.

Bob's

|

|

E.

vr

gone

to Ty!c

=

PACED PRACTICE

If you are not using the GDP software, turn to page SB-14 and follow the directions for this activity.

F.

PROGRESSIVE PRACTICE: NUMBERS

If you are not using the GDP software, turn to page SB-11 and follow the directions for this activity. G. Take two 1-minute timed writings. Review

G.

your speed and errors.

HANDWRITTEN

PARAGRAPH

ee

(ear eg

yeelt ce fat ae

feigeel

Bee

r

ob the

es |

H. Take two 2-minute timed writings. Review

d ’ a tae Pielke Hise An ieect 26wpm/2'/5e

H.

|

2

2-MINUTE

|

n +s WH Doorthe

Aha op Aaj on

|

TIMED

‘2 |

10

WRITING

|

| |

3

Max had to make one quick adjustment to his television set before the football game began. The picture during the last game was fuzzy and hard to see. If he cannot fix the picture, he may

9 18 28 38

have to purchase may be difficult

47 5

fp OR Op

UNIT 4

3

keys, Not

:

Lesson 18

ele

a new television tovdo. a)

See

set; ee

and

that ery 16

Symbol Keys Goals © Touch-type & % " and @ keys ® Type at least 27wpm/2’/Se

Henunnoesee) nEoosooeem Jee eee) JC ean oon oaeu Buee

SPACE BAR

(a.

A. Type 2 times.

warmup The teacher (James Quayle) gave us some work to do for homework for 11-28-05. Chapters 3 and 4

> >

from |

B. AmpersaND (sign for and) is the shift of 7. Space before and after the ampersand. Type each line 2 times.

on lop} > ~I

|

text*

our |

2

3

to be read

are |

quiz.

a hard

for 7

4

|

8

|

9

|

10

juj ju7j j7j j7&j j&&j j&&j Max & Dee & Sue & Ken Brown & Sons shipped goods to Crum & Lee Company. Johnson & Loo brought a case against May & Green. Ball & Trump vs. Vens & See is being decided now.

Use the J finger.

G PERCENT is the shift

of 5. Do not space between the number and

the percent sign. Type

each line 2 times. Use the F finger.

ro a

3

£t5f

FtO%E

FOE

F5%E

FNL

FUE

5% 55%

555%

5,555h

> Robert quoted rates of 8%, 9%, 10%, 11%, and 12%. i Pate scered S2¢meuan 99%, and Ken 90% on the test. i Only 55% of the students passed /5h of the exams.

‘é

UNIT 4

Lesson

19

43

JOLLET

LEE LL

DpoAstooooowes =

LEECLCELL

D. Quotation is the shift of the apostrophe. Do not space between

WiGtatio iiake undntheo

ae

text they enclose. Type

|

poo Use the

4

The

John

eoy

theme

said,

" tlie They ee .

of the

"

' That's

meeting

"Those were

said,

a super

"I'll

: job,

is

"Improving

good."

Sharon

take

Janice

and

Said;

"

Mabel.

Your

said, Ed

to

Job."

"Yes." Flint."

&

THE CJ KEY

E. Aris the shift of 2 Space before and after @ except when used in

an 6-Mmall addtess. Type each line 2 times. Use the S finger.

"en :

eal

Allison

4 Ba

Sem finger. "=

ode yh '

mm

io 7 1§

9

SwS sw2s s2@s s2@s s@@s s@@s Buy 15 @ $5 in June. He can e-mail us at this address: [email protected]. Order 12 items @ $14 and another 185 items @ $16.

Lee

said,

"I'll

buy 8 shares

@9S6

and)5

@is7.550"

Ls

F. Read these rules about the placement of quotation marks. Then type lines 20-23 two times.

BP

PLACEMENT OF QUOTATION MARKS

1. The closing quotation mark is always typed after a period or comma but before a colon or semicolon. 2. The closing quotation mark is typed after a question mark or exclamation

20) 2 2

23

UNIT4

point if the quoted material itself is a question or an exclamation; otherwise, the quotation mark is typed before the question mark or exclamation point.

Eeorean aeeclacle "My name is Hal; Il am new heres" Zack read the article "Can She Succeed Tomorrow?" James said, "T'11 mail the check": but he didn't. Did Amy say, "We lost"? She said, "T don"t knowe"

Lesson 19

G. Type each line 2 times.

Gaze at views of my jonquil or red phlox in back. Jan quickly moved the six dozen big pink flowers. Joe quietly picked six razors from the woven bag. Packing jam for the dozen boxes was quite Urine ly:

Mail these "Rush": #38, #45, and #67 (software). No! Joe's note did not carry a rate of under 9h. Lee read "The Computer Today." It's here Monday. The book* cost us $48.10, 12% higher than yours. H. Take a 1-minute timed writing on the first

aragraph

ae

De

een

a

ti ee

writings on the remainin

Be aeons coceey

SRE

new

store

For our department,

A rsh

Sebati en

our

in Boston.

at all the extra work we could

amazed

on one

next, more difficult

for

equipment

you equal or exceed your

base speed

:

ms ee oe We purchased several pieces of new computer

to establish

: : 5 printers, we received

We heard

and 3 fax machines.

12 computers,

the equipment

We were

get done.

thousand

cost us several

that

dollars.

Next week 6 computers (Model ZS86), 4 old copiers (drums are broken), and 9 shredders will need to be replaced. Total cost will be high. Last

for

year

Iowa's

17% to 20% ie

eng

te

|. Take two 2-minute timed writings. Review

Mga go fe IMS Goal: At least

27wpm/2'/5e

Topaz

$150,890

was

offices.

Breaman

increase

(*over eh

ok Cie.

spent

on

equipment

& Sims predicted a '99); that's amazing. oP

and onyx rings were

ie

a

gt

for sale at a very

reasonable price last week. When Jeanette saw the rings with these stones, she quickly bought them both for her sons. These jewels were difficult to find, and Jeanette was pleased she could purchase those rings when she did. eS

2

eet

ee

UNIT 4

Lesson 19

45

Lesson 20 Review Goal © Type at least 28wpm/2'/Se

Gés | ognDonone eeu mmana Gano

ae a a

nw =

2

—

—_

——

NA. WARMUP

A. Type 2 times.

| Vin went to see Exhibits #794 and #860. He 2 had quickly judged these zany projects that cost 3 $321 (parts & labor)--a 5% markup from last year. oS

B. Type each line

a

ee

|

Sie” “| 904

|

5

|

6

7

|

8

|

9 9 29

ike

ae

2 times.

pas

yeas

period

4

Go to Renee Drave

comma

5

We

semicolon

6

gaw

Nice,

stom Yuma

Paris,

rGaud: Marys

Bern,

Rome,

Get

Munich,

Samuel.

and

Bonn.

Type the memo; read reports. Get pens; get paper. 7 Read the following pages: 1-10, 12-22, and 34-58. 8 No! Stop! Don’t look! Watch out! Move over! Jump!

colon, hyphen exclamation point

question mark

9 io 1 2,

colon, apostrophe dash quotation marks

Can you wait? Why not? Can he drive? Where is it? I have these reports: Susan's, Bill's, and Lou's. It's the best--and cheapest! Don't lose it--ever. "Ivean; shevsaid Wi cighemnowsee Valmcadd,s Wat Quint

parentheses

called

Rome

(GA),

Rome

(NY),

and

Rome

(WI).

a

POSTTEST PRETEST Take a 1-minute timed writing. Review your

speed and errors.

SSS AaNSa

;

is i)

a

ee

es

(es

NEE £4UNIT4

Wey

eRe

BS

Sis

i

The chairman should handle the tax problem downtown. If they are reversed, pressure tactics might have changed the case as it was discussed.

ee

46

GAR

a

Lesson20

(emer ie es

OE SEES

ie er pe a

Se

im

a

a

hy

|

is %

PRACTICE Speed Emphasis: If you made 2 or fewer errors on the Pretest, type each individual line 2 times. Accuracy Emphasis: If you made 3 or fewer errors, type each group Of lines (as though it were a paragraph) 2 times.

PRACTICE: Alternate-Hand Words

D.

the with girl for wish town pan busy they

3 i9

blame handle panel formal signs thrown

right their flair

chairman downtown problems

antique problem signals

PRACTICE: One-Hand Words

EF.

lip fact you cast tea cage

» o 2

yolk kill lump

affect grease served

yummy jumpy hilly

poplin uphill limply

reverse wagered bravest

pumpkin opinion minimum

POSTTEST Repeat the Pretest timed writing and compare performance.

G. Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

F

POSTTEST: Alternate- and One-Hand Words

G.

12-SECOND SPEED SPRINTS

3 » »

ge. Paul likes to work for the bank while in colle They will make a nice profit if the work is Gone: The group of friends went to a movie at the mall.

o»

The

man

forms

she

after

them.

for

called

50

45

40

35

30

25

20

ify

|

10

5

H. Take two 1-minute timed writings. Review your speed and errors.

the

sent

HANDWRITTEN PARAGRAPH

H.

28 shill

COW ME L170Afi)

920,

tor ae

» Power, wpou WwLlh Loom Adcover Mh you 23 30 must alec poise Suman elation dktLet, 31

1.

MAP

ing keystroking accuracy. Follow the GDP software directions for this exercise in improv

J.

DIAGNOSTIC PRACTICE: NUMBERS

and follow the directions for If you are not using the GDP software, turn to page SB-5 this activity. K. Take two 2-minute timed writings. Review your speed and errors.

Goal: At least 28wpm/2'/5e

K. 2-MINUTE TIMED WRITING 31 3 3 3 3 3

tax Jake or Peggy Zale must quickly fix thesf onal regi machine go that we can have access to reports that we think might be sent within the not be next few days. Without the fax, we will by the able to complete all our monthly reports ems. deadlines. Please let me know of any probl |

1

|

2

|

3

-

|

5

|

6

7

|

UNIT 4

8

g

Lesson 20

|

28

56 10

47

Keyboarding in Business and Administrative Services Opportunities in Business and Administrative Careers Occupations in the business and administrative services cluster focus on providing management and support services for various companies. The many positions found in this cluster include receptionist, bookkeeper, administrative professional or assistant, claim examiner, accountant, word processor, office manager, and chief executive officer. Managers and administrators are in charge of planning, organizing, and controlling businesses. Management support workers gather and analyze data to help company executives make decisions. Administrative support workers perform a variety of

tasks, such as recordkeeping, operating office equipment, managing their own projects and assignments, and developing high-level integrated software skills as well as Internet research skills. Ideally, everyone in business should be patient, detail-oriented, and cooperative. Excellent written and oral communication skills are definitely an asset as well. Many companies have been revolutionized by advances in computer technology. As a result, keyboarding skill provides a definite advantage for those who work in business and administrative services. Now, more than ever, success in the business world is

dependent upon adaptability and education.

Objectives

_ WORD PROCESSING

DOCUMENT PROCESSING

TECHNICAL

feFientation to Word Processing:‘D

ocessing: A MAY

Lo)ge.

eed \V/Pell otek (ee

ss]©)\\ ae

» Word

| nf Effective

File

Edit

E-mail

Yiew

Insert

db

Format

.

Send

To:

Tools

Message

Bo Paste

Undo

aw

Help

Uw.

09

4

&

Check

Spelling

Attach

Priority

&

&

Sign

= Encrypt

»

= |[email protected]

:

(EAB ce: Subject:

be aig Effective E-mail

: ae

=

|B

Z

U A |

$

tE |:

==(— ©@

Hi, Muriel E-mail is easier to read when the message and subject line are short and concise. should be broken up into small ones whenever possible

x The paragraphs

lf you want to add a friendly feeling to your message, greet your recipient by name. Adding your name in the signature also adds a personal touch. Make it easy for your reader to contact you by including a signature line that includes your name, e-mail address, and phone number if desired

th

~~

&

S&S

@&

stent aqeatend

Proofread carefully for errors in typing, spelling, and formatting. Remember, Muriel, that once you send your message, you cant get it back. Write messages you would be proud to have the world read. It could happen Robert

Robert T. Granville E-mail: [email protected] Phone: 701-555-4832

sing: A

Orientation to Word Proc Goals e Improve speed and accuracy e Refine language arts skills in punctuation and

grammar » Practice basic word processing commands

"A. WARMUP

A. Type 2 times.

2

1 > 3

sales Will

Juan Valdez will lead 10 managers during this period; his expert input has always been valuable. |

|

8% commission

earn

Quentin 2

|

3

4

5

after

($534) 6

if

8

order g

22

arrives?

#K76 10

34

12

11

If you are not using the GDP software, turn to page SB-11 and follow the directions for = this activity.

C.

PACED PRACTICE

s for If you are not using the GDP software, turn to page SB-14 and follow the direction :

this activity. —

ease ore

D: Study the rules at the right.

RULE > , direct address

RULE fragment

pe

:

geet

COMMAS AND SENTENCES rule from this Note: The callout signals in the left margin indicate which language arts lesson has been applied. Use commas before and after a name used in direct address. Thank you, John, for responding to my e-mail so quickly. Ladies and gentlemen, the program has been canceled.

Avoid sentence fragments.

the needed Not: She had always wanted to be a financial manager. But had not had education. the needed But: She had always wanted to be a financial manager but had not had education. a complete senNote: A fragment is a part of a sentence that is incorrectly punctuated as is not a comon” tence. In the first sentence above, “but had not had the needed educati plete sentence because it does not contain a subject. UNIT 5

Lesson 21

51

RULE >

Avoid run-on sentences. Not: Mohamed is a competent worker he has even passed the MCSE exam.

run-on

Not: Mohamed is a competent worker, he has even passed the MCSE exam.

But: Mohamed is a competent worker; he has even passed the MCSE exam. Or: Mohamed is a competent worker. He has even passed the MCSE exam.

Note: A run-on sentence is two independent clauses that run together without any punctuation between them or with only a comma between them. Edit the paragraph to insert any needed punctuation and to correct any errors in grammar.

9 1 (2 ig

=p) word sg Manual

You must be certain, Sean that every e-mail message is concise. And also complete. In addition, Sean, use a clear subject line the subject line describes briefly the principal content of the e-mail message. You should use a direct style of writing, use short lines and paragraphs. The recipient of your e-mail message will be more likely to read and respond to a short message. Than a long one. Your reader will be grateful for any writing techniques. That save time. Another thing you should do Sean is to include an appropriate closing, your reader should know immediately who wrote the message.

EREE..:- wor PROCESSING Study Lesson 21 in your word processing manual. Complete all of the shaded steps while at your computer.

Keyboarding Conn

Sus

Defining the E-Mail Address

With most e-mail software, a header at the top of each e-mail message contains the sender’s address. What is the meaning of the strange configuration of an e-mail address? An e-mail address contains three parts: [email protected]. First is the e-mail user’s name (before the @ symbol). Next is the name of the host computer the person uses (before the period). The third part is the zone, or domain, for the type of organization or institution to which the host belongs (e.g., edu = education; gov = government; com = company). Be careful to include each part of an e-mail address and punctuate the address completely and correctly. Even a small error will prevent your message from reaching the recipient.

52

UNIT 5

Lesson 21

Orientation to Word Processing: B Goals » Practice hyphenation

» Type at least 28wpm/3'/Se » Practice basic word processing commands

A. Type 2 times.

A.

warmup |

Zenobia

bought

2

Co. @ $5/ream.

3

24 percent |

1

987

reams

Part of this week’s

is excellent

2

3

of 16# bond

4

quality; 5

|

6

paper

from V & J

order is usable.

the ii

rest

cannot

8

g

About

be used. 10

11

34 12

SKILLBUILDING Soa

B. Type each line 2 times.

B.

nies toaneemso

HYPHEN PRACTICE

Hyphens are used: 1. To show that a word is divided (lines 4 and 8). 2. To make a dash by typing two hyphens with no space before or after (lines 5 and 8). 3. To join words in a compound (lines 6, 7, and 9).

4 6 6 7 8 9

Can Larry possibly go with us next week to the golf tournament? I am positive that he--like you--would enjoy the game and realize that it is a first-class sporting event. If you think he can go, I will get first-class reservations on the next plane. Larry--just like Tom and me--always likes everything to be first-class and first-rate. Money is no object.

Note: In your word processing program, when you type text followed by two hyphens (--) followed by more text and then a space, an em dash (—) will automatically be inserted.

C.

PROGRESSIVE PRACTICE: ALPHABET

If you are not using the GDP software, turn to page SB-7 and follow the directions for this activity.

UNIT 5

Lesson 22

53

D. Take two 3-minute timed writings. / dé

D.

3-MINUTE

Review ors

via peliral daa

Be aie 28wpm/3'/5e

Once

(2

is i6 (7

TIMED

you

WRITING

learn

to

use

:

a variety

of software

programs,

you will feel confident and comfortable as you are using a computer. All you have to do is take that first step and decide to strive for excellence. Initially, you might have several questions as you gaze up at a screen that is filled with icons. If you try to learn to use just one or two commands each day, you may soon find that using software is very exciting. | 2 » 8 ah 4 Siete 7) | en Seen, 10, ii eer

ii

2 34 Ai 52 62 84

1. Type this report in standard format for an academic report. 2. Type the 2-line title double-spaced, and use standard format for the rest of the heading block.

ELECTRONIC SAFEGUARDS THE DIGITAL WORLD

See page R-8C and R-8D of the Reference Manual for an illustration of a multipage report in academic style.

IN

Trends in Technolog

July Indent paragraphs in an academic report.

3. Insert a page number at the top right, and suppress the page number on the first page. 4. Spell-check, preview, and proofread your document for spelling and formatting errors before printing it.

13, 20--

More]and more people are using computers and the Internet for a wide

variety of reasons, both personal and professional. Most of the technology

requires the use ese hcse user names, pin numbers, and miscellaneous or users

Highlighted words are spelling words from the language arts activities.

other important codestoaccess their accounts. Unfortunatelyat times it are R. i de seems as if the number of codes that, necessary is increasing in geometric: proportions. The problem is how to maintain accurate records of these various security codes and still preserve a secure environment,

technologically speaking.

(Continued on next page) UNIT 6

Lesson 29

77

SECURITY CODE OVERLOAD eS People need @)or sometimes@) security codes Hato log on to

their computers. Several more are needed to access web sites, trade stocks, and shop and bank online, (just)to namea

few activities. In addition,

most people need to remember codes for their home phones, work phones,

cell phones, and voice mail. Banks require codes to withdraw money and use

A

through our daily lives,going about Our personal and professional business. To add insult to injury, we are often being asked to change Our passwords and codes on a regular basis.

MANAGING

SECURITY CODES

Several things can be done to help manage this ever-growing list of security codes. Try to choose

EMT TREPEN

passwords that are.in some way

an:

an intruder. Use at

Lta combination of letters and numbers. An article in the magazine Technology

Bytes suggests using using Street addresses or names of pets that can be

easily/remembered)but that have no logical association with anything else.

as

Report 29-8” Academic Report

ra If you decide to keep a list of security codes, make sure to protect the

file in an appropriate way. If you must write down your passwords, physically lock them up. You must control and manage these important and necessary security codes to protect your personal and financial information. Open the file for Report 29-7 and make the following changes: 1. Change the byline to Nancy Dodson. 2. Add this paragraph below the last paragraph at the end of the report: A number of Web sites are available to help you remember your passwords and user names. However, these

sites can help you do much more than simply manage your security codes. Some Sites can provide instant

78

UNIT 6

Lesson 29

registration at new sites with just one click. They also offer price comparisons while you shop anywhere on the Web, and they bring together the best search engines all in one place for easier searching. They can also filter e-mail to help you eliminate cluttered e-mail boxes full of junk.

Laer

Academic Reports With Displays Goals e Type at least 32wpm/3'/Se e Format rough-draft academic reports with indented lists and displays

Autos ounes

‘A. WARMUP 1 > 3

Did Zagorsky An invoice wasn’t July can be found Rear

D. Take two 3-minute timed writings. Review your speed and errors.

a aaiaar caer 32wpm/3'/5e

ek

& Sons charge $876 for the renovation? quite right; the exact amount charged in in an e-mail message to [email protected].

ae

coe | obey

cies We Civelie Stat,

lOve a Area

12

If you want to work in information processing, you 4 5 may realize that there are steps that you must take to 6 plan for such an exciting career. First, you must decide > whether or not you have the right personality traits. Then you must be trained in the technical skills you 8 9 need in such an important field. The technology is changing each day. You must stay focused on keeping up with these changes. Also, you must never quit wanting to learn new skills each day you are on the job. eee

ee

ee,

IE Sie

ee

UNIT 6

8)

1

11 % 34

10 21 33 44 5% 66) 78 89 96

ey! SIP

Lesson 30

79

WE.

a?

|)

|

FormATING

ACADEMIC REPORTS WITH LISTS

To format a list in an academic report: Press ENTER | time to begin the list. e Type the list unformatted at the left margin, double-spaced. Press ENTER | time after the last line in the list.

Select all lines of the list and apply the number or bullet feature to the selected

|a

ACADEMIC REPORTS WITH INDENTED DISPLAYS

A paragraph having 4 lines or more that are quoted or having lines that need special emphasis should be formatted so that the paragraph stands out from the rest of the report. To format academic reports with indented displays:

Word Processing Manual

Go To

e Type the paragraph single-spaced and indented 0.5 inch from both the left and the right margins (instead of enclosing it in quotation marks). Use the indent command in your word processing software to format a displayed paragraph.

WORD PROCESSING: INCREASE INDENT AND CUT, COPY, AND PASTE

Report, 30-9 Academic Report

Rakerda

lines of the list only. Do not include the blank lines above and below the list in your selection. Increase or decrease the indent of the list as needed so that the list begins at the same point of indention as the paragraphs in the report.

Reference Manual

Study Lesson 30 in your word processing manual. Complete all of the shaded steps

while at your computer. Then format the jobs that follow.

Lt Type the report using standard academic report format. Ze Type the list using standard format for lists in an academic report. Use the number feature to add numbers to the list after you have typed the list unformatted. Use the cut-and-paste feature to move the second numbered item. . Type the display using standard format for indented displays in an academic report.

4. Type paragraph headings indented 0.5 inch, in bold, and in upper- and lowercase letters, and follow the paragraph heading with a bold period and |

See page R-8D of the Reference Manual for an illustration of a multipage report in academic style with a displayed paragraph.

ENDING

space. . Insert a page number at the top right margin, and suppress the page number on the first page.

PROCRASTINATION Judy Baca

Every one at one time or another has put ofA some task, goal,y or bal

important plan at work for any number of reasons. perhaps you think time is

too short or the task isn’t really that important. Either way, procrastination uel can lead to a stalled life and career. UNIT6

Lesson 30

(Continued on next page)

EVALUATE YOUR SITUATION Joyce Winfrey, of Time Management Incorporated has some very good advice that will help you te*begin to move forward. She says that you should ask yourself(2)very basic questions about why you are procrastinating:

25

40 Is there a valid reason for my procrastination? 4.9. Am | procrastinating because the task at hand is not really what |

After you have asked yourself these questions, ms.>Winfrey suggests

that you do the following: Look deep within yourself. If you are looking for excuses, then the process of asking these questions will be a waste of your time. as

However, if you answer these questions honestly, you might find answers that surprise you and that will help clarify your situation.

| She also recommends several techniques, canhelp youy get back on task and put an end to procrastination.

PRACTICE NEW TECHNIQUES Identifying and understanding the techniques ueaolon is the first step. Once you know what to do you can begin to Svcs these steps daily. Take Baby Steps. Don't make any task eee than it really is by looking at the whole thing at once. Break it down into babysteps that are manageable. Dont Strive for Perfectionism. If you ae waiting for the perfect solution - the perfect opportunity, you will immobilized. Accept the fact that

no one and nothing is perfect. Then accept your mistakes and move on. Enjoy the Task. Enjoy the task at hand and find something in it that is positive art rewarding. Confront your fears with a plan of action. acuity yourself yee these techniques daily. Post them by your telephone, your desk, Or,your Car. You will find that your personal life and career will gain momentum,

and success will soon be yours.

ee OS TE NN NO TL re OO SO ON OE, SO a, ORY OY, Sa f

UNIT 6

Lesson 30

81

Report,

30-10

1. Type the report using standard academic report format for a multipage academic report with a list.

2. Make all changes as indicated by the proofreaders’ marks.

Academic Report

TIPS FOR HELPING YOU PREPARE FOR YOUR EXAM

Progress and Proofreading Check

—B

PLO

Documents designated as Proofreading Checks serve as a check of your proofreading skill. Your goal is to have zero typographical

errors when the GDP software first scores the document.

OTS

ee

Betty Goldberg June 8, 20--

in school you have taken some exams Whether you are an excellent exam taker or a novice at the task, youhave experienced a degree of stress

related to your performance on an exam. There are some steps you can take to reduce the stress of taking an exam, and these suggestions will likely help you throughout your life.

PREPARING

FOR THE EXAM

| lor course, it’s always easier to take an exam from an Jhstructor whom you have had in previous classes, because you know what to expect. From past

experience, you know whether the /hstructor likes to use objedtive,or subjective questions, whether the /hstructor focuses on the textbook or on

class notes, and the difficulty of the questions the Jnstructor asks. If you(don’t)know what to expect, however, you need to prepare for all possibilities. Be sure that you review ale rtinent materials for the exam—whether they come from classnotes, the textbook, field trips, or clas§ foom presentations.

SURVIVING THE DAY BEFORE THE EXAM Be sure you know where and at what time the exam will be administered. Organize the materials you need to bring with you to the exam. You,reed pencils, pens, calculators, disks, or paper. Try to get a good night, sleep the night before the exam, and don’t upset your usual routine. Taking The Exam | |Now tr that the dayof the exam has arrived, there are several actions you should take to ensure that you perform well: site

1. Arrive at the test sight early so that you are ready to take the exam when

ds|

the instructor announces the beginning time. That means that @eforyou have to be sure to get up early enough to have a light breakfast leaving for the exam. 2. Read very carefully the instructions provided tobe sure you answer the questions correctly. 3. Keep track of time so that you don’t get stuck and spend too much of your time on any one part of the exam.

one te Ive than a stressed performance. 82

UNIT 6

Lesson 30

ess Letters With ire Notations

“Tal

=a Bh : fe

¢

LESSON 33

nd Labels

MEMO

TO:

FROM:

All Salaried

Employees

Amy Vigil, Human Resources November 22

DAT SUBJECT:

— Health

Care Benefit Plan

Effective January 1, Allied Aerospace Industries will contract with MedNet to begin a new health benefits program for all eligible salaried personnel. A brochure outlining important program information will be mailed to you soon.

we we = -

An open enrollment period will be in effect during the entire month of January. If you and your family are interested in one of the MedNet health plan options, you may transfer yourself and your dependents into any appropriate plan. All applications must be received no later than midnight, January 31. You may also access your plan over the Internet at www.mednet.com if iLis more convenient

April 3, 20--

If you have any questions or need any help understanding your options, please call me at

Ms. Linda Lopez

Ext.

Account Manager The Internet Connection

134. I will be happy to help you select the plan that is best for you

urs

7625 Maple Avenue Pomona, CA 91765

Dear Ms. Lopez Our company is interested in hosting an educational seminar this spring that will focus on meeting the rowing need for information industry professionals to keep abreast of emerging new technologies and trends. We are specifically interested in information on high-speed Internet connections I understand that The Internet businesses analyze their needs contacting several companies these seminars. Please contact cuss this matter further.

Connection specializes in these seminars and will also help and choose an appropriate solution. I am in the process of similar to yours who might be interested in conducting me by Thursday or Friday at the latest so that we can dis-

L appreciate the fine service we have always

and I look forward to hearing from you

reccived from you in the past, Ms. Lopez,

Sincerely,

Ruzanna Petroska Technology Specialist

3

Trend Electronics 2206 31st Street Minneapolis, MN 55407-1911

a,

Mr. Charles Goldstein Software Solutions 2981 Canwood Street Roselle, IL 60172 ‘eo

Siege andatabnen

Business Letters Goals Improve speed and accuracy Refine language arts skills in capitalization

Format a business letter in block style

A.type2times.

fA. WARMUP You can save $1,698 when you buy the 20-part video series! Just ask for Series #MX5265 in the next 7 days; ordering early qualifies you for a sizable discount of 5%. 1

|

2

|

4

3

|

9

|

6

|

fi

8

jee

Pat

tO!

ATee akon

10 22 33

pease

SKILLBUILDING B. Take three 12-second

B.

timed writings on each line. The scale below the

12-SECOND SPEED SPRINTS :

last lineshows your wom

4

Mary

speed for a 12-second timed writing.

5

Sam can

eR

tlle

6

will

be able

come

Suzy knows

to

to the

go home

store

that she must

Only a few good desks 5

C.

10

15

20

when

she

can

if he is able ;

run

fast

to stop

send the mail out by noon

will 25

be made 30

by the 35

40

and

or else.

end of this 45

far.

for a soda.

50

week. 55

60

PROGRESSIVE PRACTICE: ALPHABET

If you are not using the GDP software, turn to page SB-7 and follow the directions for this activity.

D.

PROGRESSIVE PRACTICE: NUMBERS

If you are not using the GDP software, turn to page SB-11 and follow the directions for this activity.

F. Study the rules at the

Be.

right.

CAPITALIZATION

Note: The callout signals in the left margin indicate which language arts rule from this lesson has been applied.

RULE

Capitalize the first word of a sentence.

= sentence

Please prepare a summary of your activities.

RULE ®

Capitalize proper nouns and adjectives derived from proper nouns.

= proper

Judy Hendrix drove to Albuquerque in her new Pontiac convertible. Note: A proper noun is the official name of a particular person, place, or thing. (Continued on next page)

84

UNIT7

|

Lesson 31

RULE p> = time

Capitalize the names of the days of the week, months, holidays, arid religious days (but do not capitalize the names of the seasons).

On Thursday, November 25, we will celebrate Thanksgiving, the most popu lar holiday in the fall.

8 9 10 ‘| » 3 «4 is 6

Edit the paragraph to insert or delete capitalization.

The american flag can be seen flying over the White House in Washington. Our Country's flag is often seen flying over Government buildings on holidays like July 4, independence day. Memorial Day signals the end of spring and the start of Summer. Most Americans consider Labor day the beginning of the fall season. In december many people observe christmas and Hanukkah. most government holidays are scheduled to fall on either a Monday or a friday. Sometimes; the birthdays of Historical figures are also celebrated.

as /

BASIC PARTS OF A BUSINESS LETTER

LETTERHEAD.

4412 Express St., Los Angeles, CA 90029 Tel: 555-523-4444 @ Fax: 555-523-4343

e-mail: customer_service @officesuppliesexpress.com |£

Y

October 25, 20--

e

SALUTATION. Opening greeting; typed 2 lines below the inside address.

w

|

until

eS:

9/10.

12

11

0

Coe

MAP

Follow the GDP software directions for this exercise in improving keystroking accuracy. C. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult

paragraph.

serge Maas PRACT ICE: ALTERNATE- HAND WORDS

C. 4

When eight of them began a formal discussion on some of the major issues, the need for a chair was very evident. A chair would be sure to handle the usual work with ease.

PhooO

The eight people in that group decided that the work would be done only if they selected one person to be chair of their group. They began to debate all the major issues. One issue that needed to be settled right up front was the question of how to handle proxy votes. It seemed for a short time that a fight over this very issue would result.

14

The group worked diligently in attempting to solve the issues that were being discussed. All of the concerns that were brought to the group were reviewed in depth by them. eine

a

pea

cto a

rah

Te

eG freee ma

UNIT 7

S|

Te

iliSe Ro

Lesson 35

99

LANGUAGE

4

D. ait this paragraph to fl) D. PROOFREADING correct any typing or formatting errors.

16 / i8 9 20 21 22

It doesnt matter how fast you can type or how well you now a software program if you produce documents taht are filled with errors. You must learn to watch for errors in spelling punctuation, and formatting. Look carefully between words and sentences.Make sure that after a period at the end of a sentence, you see one space. Sometime it helps to look at the characters in the sentence justabove the one you are proofreading to ensure accuracy.

i5 a

BPE. ATTACHMENT NOTATION The word Attachment (rather than Enclosure) is typed below the reference initials when material is physically attached (stapled or clipped) to a memo.

=) Processing Manual

NE =»WORD PROCESSING: ITALIC AND UNDERLINE Study Lesson 35 in your word processing manual. Complete all of the shaded steps

Correspondence 35-17 Memo

Example: urs Attachment

while at your computer. Then format the _jobs that follow.

MEMO TO: All Executive Assistants |FROM: Barbara Azar, Staff

Development Coordinator |DATE: March 25, 20-- |SUBJECT: Standardizing

Document Formats §| Last month we received our final shipment of new laser printers. The installation of these printers in your offices marked the final phase-out of all ink-jet printers. {| Because all of us can now use a variety of standardized fonts in our correspondence, please note the following change: From now on, all book and journal titles should be set in Arial Narrow. This new formatting change will help us to standardize our correspondence. 4] The latest edition of the book Quick Reference for the Automated Office

has two pages of helpful information on laser printers, which | have attached. Please read these pages carefully, and we will discuss them at our next meeting.

urs | Attachment

100

UNIT 7

fed Lesson 35

Correspondence, 35-18 Memo

MEMO

TO: Barbara Azar, Staff Development Coordinator | FROM: Sharon

Hearshen, Executive Assistant | DATE: April 3, 20-- |SUBJECT: Laser Printer Workshop

{| The new laser printers we received are fabulous! | Know that you worked

very hard to get these printers for us, and all of us in the Sales and Marketing Department certainly appreciate your effort. {| Several of us would be very interested in seeing the printers demonstrated. Would it be possible to have a workshop with some hands-on training? We are particularly interested in learning about font selection, paper selection, and envelopes and labels. 4] | have attached an article on laser printers from the latest issue of Office Technology. It is very informative, and you might like to include it as a part of the workshop. Please let me know if | can help you in any way.

urs |Attachment

Correspondence,

39-19 Business Letter in

Block Style

Progress and Proofreading Check Documents designated as Proofreading Checks serve as a check of your proofreading skill. Your goal is to have zero typographical errors when the GDP software first scores the document.

1. Type the following business letter, and then prepare an envelope for the document.

2. Do not include a return address. 3. Add the envelope to the letter.

October |,20--! Mw. Clinabeth McGraw | 844 Boulevard | Santa Menica, CA 40403 | Dear Me. NeGrau:

tH The deague ofWe

Votersia

Loki think

the upcoming , oloctions.

readin

Reference Manual

Refer to page R-10B of the Reference Manual for

additional guidance.

joury al article—three

new$paper

|~~

Phillips, Roy, “Talking to Your Computer,” Boston News, February 9, 2002, p. H1Q. . “Supporting Voice Systems,” January Thomas, Anita R. personal e-mail (January 20, 2004),

Prepare a resume for yourself as though you are applying for the job described in the ad above. Use actual data in the resume. Assume that you have just graduated from a postsecondary program. Include school-related activities, courses

you have completed, and any part-time or full-time work experience you may have acquired. Make the resume as realistic as possible, and provide as much information as you can about your background.

Prepare an application letter to apply for the position described in the ad. Date your letter March 10. Emphasize the skills you have acquired during your years in school

and while working in any part-time or full-time positions. Use Correspondence 53-37 as a guide for your letter.

UNIT 11

Lesson 55

185

Correspondence 55-42.

_ |

Assume that your interview was held on letter expressing your positive thoughts March 25 and that you would very much —_about working for NetJobs. Use Correlike to work for NetJobs. Itis now the day —_spondence 54-39 as a guide for your letter.

Personal-Business Letter in Modified-

after your interview. Prepare a follow-up

Block Style

Correspondence,

|

A 15, 20--1Mr. Blair Nv Scarborough | W

Inaunamce

55-43” pike He Iniermational Bud. | Fort on TX 76390|

Personal-Business

Dean Nn.

Lette inBlock r Style | My

.

advisor, Dr. Bonnio Allworth, mortionad tomethatyou

hav am opening e fora compulor speciadist in your Denton office. Iwould isCe

ee

nar

eee

“iMyexlenbive Training and experiomce inusing various Aoftware

are ideal {ortheposition youhawe open. Ad a

Mudomt ak Toxab Stata University, J won twonational awards in

combiilen programvming competition. Mao, abmyenclosed

rodwme indicates, I have completed several computer courses that uniqely qualify me[orthecomputor Abecialist position at

Wyatt Insurance

HAT Texas Stale Uninersity Stook amactive leadorshib roleas

probident of,thelocal chapter of,PhiBeta Lambda. In my

junior yoar J wastreasurer of,mycambub Tuwnity, amd during my.domior yor J war elected clas prebidont. Those

teamwork Skills that J hope todemonstrate at Wyatt

Jam very imforosted imworloing LorWyatt Indurrance

Company. J willtolophone your office later thiswok to you would Wea teApoak tome prior tothat time, please Wlophone me atmy home number, 90/-555-3203, after 5 b.m, ot e-mail me at [email protected].

Simcorol |Fok R. McClean y, | $94 Cromans Avenue | Fout

Worth,TX76384 | Enclosure

| UNIT 11

Lesson 55

Correspondence 55-44? Personal-Business Letter in Modified-

Block Style

Assume that you have interviewed for the position mentioned in the previous letter and that you would now like to send a follow-up letter dated June 15, 20--, to Mr. Blair N. Scarborough, thanking him for

the interview. Use the inside address, salutation, and closing lines shown in Correspondence 55-43 to create the follow-up letter below:

yesteraa

Progress and Proofreading Check Documents designated as Proofreading Checks serve as a check of your proofreading skill. Your goal is to have zero typographical errors when the GDP software first scores the document.

{| Thank you for the time you spent with me telling me about the Zomputer Specialist position with Wyatt. My interview with you reafirmed my interest in

working for Wyatt. 4] | was very impresed with work done in your Information Processing department. The hardware and software you use for ve

computer code

and the people working in that department are very apealing to me.

this

4] | believe my particular background and skills blend perfectly Deets

position. | hope to hear from you by the end of next week for a e@oeeoseeece aga decision on my employment. Thank you,for bringing me in for the interview.

Looking for a Job Don’t waste time! Start your job search early. Scan the Help Wanted section in major Sunday newspapers for job descriptions and salaries. The Internet provides electronic access to worldwide job listings. If you are interested in a particular company, access its home page. Ask a reference librarian for handbooks (for example, Occupational Outlook Handbook), government publications (for example, Federal Career Opportunities), and journals or magazines in your field. Visit your college placement office. Sign up for interviews with companies that visit your campus. Talk with people in your field to get advice. Look for an internship or join a professional organization in your field. Attend local chapter meetings to network with people in your chosen profession. Taking the initiative in your job search will pay off! YOUR TURN

Visit the Internet site for the National Business Employment Weekly at http://www.employmentguide.com, which provides more than 45,000 national and international job listings online.

UNIT 11

Lesson 55

187

In-Basket Review

In-Basket Review atere) Ea dT (VET O

mae) Est: few (Retail) MEMO

TO:

Blanche O. Pruitt

FROM:

Kevin Hite

DATE:

January

SUBJECT:

District Meetings

11, 20-

}

As you know, each year we rotate the location of our district meetings to one of our regional offices. This year our meeting will be held in your region, preferably in Albuquerque. Would you please contact the hotels in Albuquerque and select a suitable site for this year’s meeting, Mr.

Brandon

06

South

which will be held on March

Rock

S meeting that this year’s meeting would highically, we want to focus on the following issues:

j Road

Wichita,

KS 67210

Dear

Wright

“

H b)

Mr.

S

esign to attract a higher percentage of the mar-

3 ¢ representatives have indicateg

i

ir

lient

ing their insurance

carriers,

interested

in the

All-City

has pri

F procedures so that our order processing routine bb visitor?

rvice record with its policyholders, and the serviél hared this record with prospective customers. Ho haracteristics

Plea

about

All-City are also shared with

that your representatives

pot

claims

* No

disciplinary

Pl dated

|

share the f@l

|

are handled quickly and with a mini

* Our ratio of number of policies actions

to number of com

have been taken against At

}

are this information with your service regia information on our ser s provided on} holders’ u

1

*

Sincerel

: :

r/

: ’q q

B. Boldt f

| ’resident

September 15, 20--

age (oO encourage visitors to view a greater per-

¥f

ym:

* Our

7 and 8

T. Wright

District Manager

Iarrangements for our meeting site. | look for-

Ms. Rolanda L. Farmer 203 Grand

h

Avenue

Bozeman, MT 59715

Dear Ms. Farmer

Your order for Internet service has been processed, and you can enjoy surfing the Web immediately! As a customer of Global Communications, a subsidiary of Disk Drives Etc., you will enjoy several benefits

1. You will receive 24/7 customer service when using our service hotline at 1-800-555 3888 You will be protected by E-Protect,

is updated weekly, and you

Global’s

virus protection software.

can download weekly updates at

This software

www.global.net

p

j

3. You will receive 10 Mbytes of Web page space

|

4. You will receive automated credit card billing, as requested

| ¥

complete listing of all our services is enclosed for your perusal Thank you for joining

you have any questions, of providing

Global

Communications, Please e-mail us at [email protected] if or call us on our service hotline. We expect the coming months

Internet service

to you to be a very

enjoyable experience

for both of us

Sincerely

Nancy Mendez Sales and Marketing Director

Py RAN

eae A

>

Lesson 56

In-Basket Review (Insurance) Goals Type at least 40wpm/5‘/5e » Format insurance documents

A. Type 2 times.

/ A. WARMUP { > 3

Kyu Choi jumped at the opportunity to assume 40% of the ownership of your restaurant. Alverox & Choi Chinese Cuisine will be opening quite soon at 1528 Waysata Street. 5

7

|

8

i)

10

11

12

DIAGNOSTIC PRACTICE: NUMBERS

B.

If you are not using the GDP software, turn to page SB-5 and follow the directions for this activity. C. Take three 12-second timed writings on each line. The scale below the last

line shows your wpm speed for a 12-second timed writing.

12-SECOND SPEED SPRINTS

C. 4 5 6 >

Kay Sue is on her way to that new Most of the ones who go may not be When they got to their seats, they Both men and women might take some C02 COR NC bi.

show to take some photos. able to make it on time. were glad they had come. of their pets with them. 50! 11 15511 | 160

e-mail messages! Creating a signature file saves you time and adds a personal touch to your your A signature file is a tag of information at the end of your e-mail. It may include signature The quotation. a or number, signature, a small graphic, your address, your phone a create to guidelines following the Use send. you file appears on every e-mail message signature file. signature Open your e-mail software. Open the menu item that allows you to create a file. the Close file. signature your file. Type the information you want to include in

UNIT 12

Lesson 56 _

D . Take two 5-minute

D.

5-MINUTE TIMED WRITING

timed writings. Review your speed and errors.

9

Goal: At least

40wpm/5'/5e

ii (2 3 i4 is 16 i7 ig i9 20 21 22 23 24 2

When you begin to think about a career, you should assess your personal abilities and interests. Do you have a natural aptitude in a certain area? Do you have special interests or hobbies that you would like to develop into a career? Do you enjoy working with other people, or do you like to work on your own? Would you like to work in a large office, or do you prefer to work outdoors? These questions are important to consider when you think about your career. Your quest to find the perfect career will be more successful if you try to maximize the opportunities that are available. For example, you might consider working with an organization that offers you career counseling. A career counselor is trained to help you determine your aptitudes and interests. You may contact people who work in a career that interests you and ask to shadow them on their jobs and ask them questions. You might find an online service to help you find a very interesting career that will meet each of your goals.

2 34 45 8 69 81 93

127

162

i74 185 i97 200

DOCUMEN Correspondence, 56-45 Business Letter in

Block Style

Situation: You are employed in the office of All-City Insurance of Columbia, Missouri. Their offices are located at 17 North Eighth Street, Columbia, MO 65201-7272. All-City handles auto, home, and life insurance coverage in Iowa, Kansas, and

Missouri. You work for Ellen B. Boldt, executive vice president. Ms. Boldt prefers the letter in block style and Sincerely as the complimentary closing. Add your reference initials as appropriate.

October |6,20--| In. Brandon T Wright |Disbrict

[206 douth Kock Road | Wichila, 8 67210|

Dear

Mn. Wright:

Goose

ae

, heprocondialives fue

Lrilicaled on oir Wot-site chat room that mow chorts

ane becoming increasinghy intorosted, in the hepulalle somnrice

ora

, ana

dh rea

Yl pocora wth,

customers. However, Lue

(Continued on next page) 190

UNIT 12

Lesson 56

BE

Beste habit peproeniaiver share tthe e customers: tiic wilh poteniiok do wice chiracle

Baraca

: Own chaime are hamilled guickly an

Reference Manual

“e

Refer to page R-12C of the Reference Manual for information on formatting lists.

Provide suitable closing lines.

iif tyntnimum

9)

ba

» Cur ratioofnumber ofpotictes Le number ofcomplain aie Alpfest in the indlusly,

past 50years. CUBCih inhet thease spare this informelion urth your aowice jopresentialives wna inform them that wpaclalva ingormalion O10 Duhabiiiicea teflirted a7.otsHome

Correspondence 56-46".

Ms. Boldt has dictated the following memo for you to transcribe. As you can see, there are several rough-draft changes that you will have to make to the memo.

Memo

MEMO

TO:

Sheila Parsons, Training Director Ex ecutive

FROM:

Ellen B. Boldt, vice President

DATE:

October 17, 20--

SUBJECT:

Training seminar

again planjthiss— we and 0, December on held be will seminar 4 Our new agent training paper

ere, conduct separate sessions for auto and life

Victor Samuels will conduct the life insurance seminars.

§] | expect that this years) auto insurance seminars will present our@)basic

coverage areas using the latest presentation demo software for the following:

(Continued on next page)

UNIT 12

Lesson 56

191

Refer to

Reference

|

Manual

|

¢

Bodily injury liability

Medical payments or personal injury protection

Refer to page R-12C of the Reference Manual for information on formatting

Property damage liability

lists.

e

Collision

e

Comprehensive

e

Uninsured Motorist

Hwe are the market leaders in bodily injury liability and property damage liability coverages. Therefore, you should plan to spend at least one-half of your presentation discussing our strengths in these coverages. You might

want to include in your presentation the fact that our coverages in these areas have more than surpased those of our competitors for the past 7

yearsersd— 4 Use Table 1, which is enclosed, to be sure that we explain the variety of discounts offered for lowa, Kansas, and missouri.

urs | Enclosure

Table 56-17 | Boxed Table

ENTER to create the 1- and 2-line column Prepare Table 56-17 on a full sheet of headings, as shown, before automatically paper in correct table format as an enclosure for the memo to Ms. Parsons. Press —_ adjusting the table width.

i

DISCOUNT PROGRAMS (For Selected States)

ra Available Discounts is

|Air Bag

Up to 8.5

| Antitheft Device

Up to 18

Claims Cost Reduction

Up to 1.8

Driving Course

Up to 4.5

rGood Driver

UNIT 12

Lesson 56

20

Good Student

Up to 16

Mature Driver

Up to 1.8

Multipolicy

2 up to 7

Multivehicle

Up to 25

New Driver

Up to 10

Select Professionals Program

192

Det ee Amount (%)

| 4.5 up to 14

a

ity)

In-Basket Review (Hospit Goals » Improve speed and accuracy

» Refine language arts skills in number expression and in the use of the hyphen e Format hospitality documents

WA. warmup

A. Type 2 times.

Dexter meiewill

3

gave

caliethe

an ultimatum: police.

A tine

Quit

driving

ot $100

be levied against Kyle, who lives Ree ual Au ees Ieokey! 25: Gece Re

on the lawn or

(or even

at 2469 altake

more)

11

may

Zaine in Joplin. 11 10 et

34

B."PROGRESSIVE PRACTICE: ALPHABET the directions for f you are notusing the GpP software, turn to page SB-7 and follow : this a

rc.| “PACED PRACTIce the directions for tu youare notusingtheGDP software,om to pe SB- 14 and follow _this a

ete

MD.

D. study theruiesat_

Des s

NUMBER EXPRESSION AND HYPHENATION

the right.

RULE # word

Spell out e A number used as the first word of a sentence.

Seventy-five people attended the conference in San Diego.

e The shorter of two adjacent numbers.

reception. We have ordered 3 two-pound cakes and one 5-pound cake for the not use decimals e The words million and billion in round numbers (do with round numbers).

Not: A $5.00 ticket can win $28,000,000 in this month’s lottery. But: A $5 ticket can win $28 million in this month’s lottery.

e Fractions.

Almost one-half of the audience responded to the question. are spelled out, Note: When fractions and the numbers twenty-one through ninety-nine they should be hyphenated. (Continued on next page) UNIT 12

Lesson 57

493

RULE > -number |

Hyphenate compound numbers between twenty-one and ninety-nine and fractions that are expressed as words. é Twenty-nine recommendations members.

were approved by at least three-fourths of the

Edit the sentences to

|

Seven

Se Slat Bedell number expression.

5

The purchase price for the buildings will be $3,000,000.00 each, which is 1/2 the total.

6

The computers were mailed price paid yesterday.

7

Our

8

I can sell nearly one-half of all the tickets at the gate on November 13. 59 parking spaces are located within 1/2 mile of the eLbLy center. We must place our mailing pieces in 8 twenty-pound bags for the mail clerk. I don't believe more than 1/5 of the drivers have insurance.

9 i0

11

investors

food

were

chain

sold

interested

in buying

in 5 40-pound

hamburgers

for

2 15-unit

boxes

$3.00

each

condos.

for 2/3 of the last

year.

Situation: Today is August 21, and you attending a meeting in Miami and has left are employed in the office of Suite Retreat, the following jobs for you to complete. a group of vacation resorts in Naples, Press ENTER to create the 1- and 2-line colFloYour rid employer a. , the general man- — umn headings as displayed before autoager, is Mr. Aaron Hynes. Mr. Hynes is matically adjusting the table width.

Table,

SUITE RETREAT PROPERTIES

57-18

Selected Beach Rentals

Open Table Property

194

UNIT 12

|

Lesson 57

Rooms

Rental Rate In Season

Rental Rate Off Season

Carriage House

4

$3,500

Naples Hideaway Ocean Breeze Princeton Palace Seville Landings

$2,400

5

Tiel’

2,100

5

3,000

2,400

4

3,200

ep atol0)

6

4,250

The Vanderbilt

3,100

3

3,475

Westover Estates

2.07

6

5,250

4,150

Correspondencey| Auguat Al, AO-- |Mn. foland Mott |a43 Worth trot |

SS

apa 27603 ee eae

Modified-Block Style

fe were planed to EYETees POSES

/

intlonoot unnomling, one indABDAAS Poti: J have

oncloaed a.Liating of all our cwnont proportion im the rwore | Naples ora. We have |+ two-bedroom rontale, |5

swors

-

three Bedroom nontala, and || four-bedroom rontale. Five of our threeLeanoom units have aboady Beon roniod this acaron; ono half ofthe other thirty-four units ane

Fhimceton have Loko views and tonmis courts. She Bevilh,

Vandorbilt, and Westover have a Rulf Const viow anda.

GP you plan tonent one ofoun umito, pleaae be oune to

Py

us Dy writing orby calling oun toll-free number at

one

Stes

dinconoly, |Aaron Hynoa |Blemoral Managon |wro| Emclosune |e: Thoresa MeDonald, Cobste Binghamton RUSS

fs

Seep Uie

COMMA) ;

ee

ga Mert ; i

3

SRR Unt atn elEh GR \ g (Pan DSS sakes sai ithe

Cesta. i

ME

4

x.

MES

Renee oN oh REE ene ;ER

S

:

acne

phnree ie

i

p

Ream

ne neh

NDR

RS

URN

Blat

ot chat

Rat raes“cent

Eri mte ahs

os

aa

SSCL

Ry

coeh

ea

AL

cinta

cil

a erTakia

vB CE

Ale

ee

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anata

eee

Teen

TS

NG RUM

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7

Finding Business Information on the Internet To begin research on a business-related topic, try one of the following sites: Business Resources on the Web at www.cio.com/bookmark provides links to Cable News Network (CNN) Business News, the Wall Street Journal Money and Investing Update, and other news sources. It includes information about careers, Electronic Data Interchange (EDI) and the Internet, general business sources, training, marketing, and resources for entrepreneurs.

Business Administration Internet Resources at www.acad.sunytccc.edu/library provides links to news and financial market updates, the Securities and Exchange Commission (SEC), Thomas Register, U.S. Census Bureau, U.S. Economic and Labor Statistics, and World Bank reports. Selected Business Resources on the Web at www.bls.gov provides information about marketing, finance, small business, business law, international business, stock markets, and a link to the Small Business Administration.

/busman.htm

UNIT 12

Lesson 57

195

Mr. ing and the

Report 57-32” Business Report

Hynes has recently purchased a fishresort on Lake Okeechobee, Florida, plans to open iton September 1. Type following report and send it to the

FISHING PARADISE SCHEDULED

| Naples Press so that it will appear in this | Sunday’s special Travel and Tourism section. Use a standard business format to prepare the report.

TO OPEN| Suite Retreat | Naples,

Florida

{| Suite Retreat is celebrating the grand opening of its newest fishing resort, Kamp Kellogg, located on the northwest corner of Lake Okeechobee, on the banks of the Kissimmee River. GENERAL INFORMATION {| The following information will give you an overview of our policies and accommodations: {| Reservations. The reservation desk will open on September 1 to reserve your cabin at our beautiful resort. You can reach reservations via the Internet by logging on to our Web site at http://www.kampkellogg.com. {| Accommodations. Whether you’re looking for deluxe accommodations or rustic surroundings, Kamp Kellogg has it all. You have a choice of rustic cabins nestled in the woods or large chalets overlooking Lake Okeechobee. If you enjoy an evening of relaxation, each cabin includes a gazebo, out near the water’s edge, that is screened in for a perfect evening of comfort. {| Amenities. Your lodging choice includes full kitchens for those who want to do their own cooking, or you can order a full meal through our catering service. Each unit has a game room with a large-screen television, VCR, videotapes, and computer workstation with Internet connection. Outside

the sliding glass door is a covered deck, equipped with a barbecue grill and hot tub.

Serreee

LAKE OKEECHOBEE {| Lake Okeechobee lies geographically in the center of the state of Florida. The name “Okeechobee” was given to the lake by the Seminole Indians, and it means “big water.” Lake Okeechobee is the largest freshwater lake in the United States occurring in one state. It is approximately 37 miles long and 30 miles wide, with an average depth of almost 10 feet. The lake produces more bass over 8 pounds than any other lake in the United States. It is famous for bass, crappie, and bluegill fishing. Several species of wildlife also

Reference Manual

Refer to page R-12C of the Reference Manual for information on formatting lists.

# word # word # word

- number

196

UNIT 12.|

thrive around the lake, such as the bald eagle, blue heron, egret, white ibis,

sand hill crane, turkey, vulture, owl, alligator, bobcat, turkey, and panther.

PRICING INFORMATION {| We are offering a special introductory rate of $250 through November 1. This rate includes the following: ¢ Two-night stay for a family of four ¢ Two half days of fishing ¢ One USCG-licensed fishing guide ¢ Tackle and bait 4] A full refund will be made if the fishing excursion is canceled because of inclement weather or failure of equipment (boat, trailer, or vehicle). If only a partial day of fishing is completed, one-half of the charges will be refunded.

Lesson 57

Lesson 58

In-Basket Review (Retail) Goals Type at least 40wpm/5'/Se » Format retail documents

A. Type 2 times.

| A. WARMUP | 2 3

Do you think 1/3 of the contents

of the five quart-

|

sized boxes would be about right? I do! If not, they can adjust the portions by adding 6 or 7 gallons of warm water. 1

|

2

|

3

4

5

6

|

/

|

8

g

10

11

12

SKILLBUILDIN B.

DIAGNOSTIC PRACTICE: SYMBOLS AND PUNCTUATION

If you are not using the GDP software, turn to page SB-2 and follow the directions for this activity. GC. Type each line 2 times. Change every singular noun to a plural noun, and change every plural noun to a singular

noun.

C.

TECHNIQUE PRACTICE: CONCENTRATION 4 5 6 7

Debit the accounts. Balance your checkbook. Add Take the discount. Send the statements. Compute Review the accounts. Credit the amounts. Figure Prepare the statements. Send the catalog. Call

UNIT 12

the the the the

Lesson

assets. ratios. totals. clients.

58

197

D.

D . Take two 5-minute timed writings. Review your speed and errors.

5-MINUTE TIMED WRITING

:

9 i0 ii i2 18 ‘4 is i6 17 is (9 20 21

Goal: At least 40wpm/5'/5e

Most

workers

will

learn

in Block Style

on

the

job

in whenever

may be

i74

discussed. Then the employee should be given the chance to ask questions, write a response to the appraisal, and get

iss 97

Other 1

needed.

Next,

the

areas

for

improvement

feedback. |

2

3

|

4

|

5

Situation: You are employed as an administrative assistant for Good Sports, a retailer for sports equipment and clothing in Denver, Colorado. Your employer is Mr. Kevin Hite, marketing director for Good Sports. Upon arriving at your office

Business Letter

success

22

|

>

their

23 24 25

Correspondence 58-48

about

at least once a year. The person in charge will be the one 23 to conduct these reviews. Even though the job review is 34 important, either party might not look forward to such a 46 meeting. Frequently, an employee and a boss can view these 57 meetings as a time to discuss everything that this person 69 has done wrong in the last year. Such a negative approach = 81 can add a lot of stress and tension between the employee 92 and management. In the long run, work performance suffers. io A good manager must learn a new way to conduct more 114 positive job reviews. Such a meeting might start by sizing 126 up what the employee has done to help improve things in the is past year. Positive comments may include coming to work on 50 time, working well with others, and being willing to pitch 10

on Monday morning, you notice that Mr. Hite has left several jobs that need to be completed for his signature. He prefers a letter in block style in his correspondence and uses Sincerely as the complimentary closing.

January 10, 20-- | Mr. Alex R. Chaney, Principal | Madison Heights High

School | 1839 East Colfax Avenue | Denver, CO 80212 | Dear Mr. Chaney:

| Thank you for your invitation to advertise on your school’s Web site. We were delighted to have the opportunity to sponsor last week’s Marathon Mile at Madison Heights High School and hope that all the participants enjoyed the competition and spectator activities. {| This week my office staff will be putting together a Web page that we would like to display on the Web space you have so generously provided. It is my understanding that the Web site will remain online throughout this school year. We will be certain to maintain it on a regular basis so that our products and prices always remain current.

(Continued on next page)

198

UNIT 12

Lesson 58

Add the closing lines to

{| The Marathon Mile has certainly become one of the county’s most popular school events. We look forward to the opportunity of cosponsoring next year’s Marathon Mile at Madison Heights.

Mr. Hite’s letter. Send copies of this letter to Ardele Stevens, Jennifer Smits, and Randall Campbellton.

Correspondence 58-49”

{| As you know, each year we rotate the location of our district meetings to one of our regional offices. This year our meeting will be held in your region, preferably in Albuquerque. Would you please contact the hotels in Albuquerque and select a suitable site for this year’s meeting, which will be held on March 7 and 8. {| We decided at our last regional managers’ meeting that this year’s meeting would highlight our Internet sales campaign. Specifically, we want to focus on the following issues: 1. How can we improve our Web page design to attract a higher percentage of the market? 2. How can we improve our e-commerce procedures so that our orderprocessing routine is easier and faster for the average Web visitor? 3. What links can we add to our home page to encourage visitors to view a greater percentage of our product line? {| Please let me know when you have made arrangements for our meeting site. | look forward to meeting with all of you in March. | urs

Memo

Reference =) Manual

Refer to

Refer to page R-12C of the Reference Manual for information on formatting lists.

Table 58-19

MEMO TO: Blanche O. Pruitt | FROM: Kevin Hite | DATE: January 11, 20-| SUBJECT: District Meetings

WEEKLY BICYCLE SPECIALS January 13, 20--

|

Boxed Table

Model

Price | Special Features

Comanche

$270 | 15" Y-frame; 18-speed drivetrain; adjustable seat

Cyclone

Duster

375 | Our lightest bike; preassembled; wired blue color 480| Front suspension fork; semislick tires; 24-speed

“Trail Blazer ei W225 y Titanium frame; aluminum seat post; two bottle mounts

UNIT 12

Lesson 58

199

Lesson 59 In-Basket Review (Nonprotit) Goals Improve speed and accuracy

Refine language arts skills in spelling Format government documents

Bees re

a.

warmup |

Crowne and Metzner, Inc., employees* joined with 68 youngsters to repair the brick homes of 13 elderly persons;

11

several became very | Sy ee ee

35

well oe

acquainted 6 7

with 8

six of the owners. aye qi 10) a 12

SKILLBUILDING B.

MAP

Follow the GDP software directions for this exercise in improving keystroking accuracy.

C. Take a1-minute

C.

SUSTAINED PRACTICE: PUNCTUATION

timed writing on the

first

paragraph to establish

.

take four 1-minute timed writings on the remaining Pa aumienoeeonce

5 6P

time keeping track much more smoothly

you equal or exceed your base speed on one

7

Whenever something was shipped out, a computer entry § ii was made to show the changes. They always knew exactly what 2 : : merchandise was in stock; they also knew what to order. 34

paragraph.

Management

was

1 22 34,

5

pleased with that

improvement.

"We

10

ii i2

should have made the change years ago," said the supervisor to the plant manager, who was in full agreement with him.

2 34

i4 is

This is just one example (among many) of how the work areas can be improved. Workers’ suggestions are listened to by alert, expert managers. Their jobs are better, too.

4 22 34

isl

UNIT 12

having a very difficult

of that inventory. Things began to go for them when they got the new computer. :

10

were

:

The men

! s 9

in the warehouse

:

4

paragraph, advance to the next, more difficult

200

.

Rol Les cea Then

Lesson 59

iG

eS

aA

Oey

ee

men

ce

malt

ls

te

ap ae

amas man[me erie

7

LANGUAGE ARTS D. Type this list of frequently misspelled words, paying special attention to any spelling problems in each word.

B ».

Edit the sentences to correct any misspellings.

SPELLING

i6 i7 is i9 20

development determine enclosed complete members recent site permanent personal facility medical library however purpose representative implementation electrical discussed eligible Organization performance minimum discuss expense areas next professional arrangements separate changes reason field pay

21 22 23 24

Members of the medicle and profesional group discussed it. The development of the seperate cite will be completed. A recent representive said the libary facility may be next. A perpose of the electricle organization is to get changes. the implimentation of changes will be permenant. However, Arrangments for the enclosed eligable expenses are lasted,

25

26

heim Ot 4

Situation: Today is October 10. You work for Quick Trip, a ride-share company located in Windsor, Connecticut. Your company is a nonprofit commuter company that provides the following services: move peopleto and from work, conduct parking studies, match people with available rides, and publish a commuter ride-share weekly report. Your job responsibilities include preparing reports that summarize weekly

Report > 59-33

Ale

i

12

commuter news, typing correspondence to advertise and promote Quick Trip’s services, and communicating with area commuters who subscribe to Quick Trip’s services. Today, you must (1) prepare a report that summarizes services offered by Quick Trip, and (2) create a table that lists new

additions to the weekly report.

QUICK TRIP

Windsor’s Premier Ride- Share

Business Report 4] If you’re tired of driving that one- to two,hour commute into Connecticutg’) our shoulders.

busy metropolitan areas, then let us take that burden pole

Quick Trip,

the metro’s premier ride-share company, is a convenient, economical way to get to(@&)from work. All you have to do is get on board!

(Continued on next page)

UNIT 12

Lesson 59

201

Costs of Commuting

| A recent article showed that commuting just 15 miles each way can cost a

ae + minimum of,1,200 per year; sharing the ride with somé one else can cut

should also consider how you are helping the traficcongestion and air pollution problems by ride-sharing. And don’t forget about the possibility of being involved in an accident. Finally you can reduce stress by ride-sharing

because you can choose to leave the driving to someone else.

RESERVATIONS

AND BENEFITS

‘| If you want to reserve a seat on a Quick Trip route, just call one of our

professional service representatives at 1-800-555-Trip. Our representatives in the field have information on routes, schedules, rideg“availability, and other benefits. For example, we have an E-ride available for you if there is an

=imumeadcatel emergency that requires you to get home, Here are some special benefits with Quick Trip: Refer to

Reference Manual

Refer to page R-12C of the Reference Manual for information on formatting

e A free commute for every 500 comuting miles.

¢ Separate insurance and medical coverage.

e Flexible payment policies.

lists.

A free commute for every 500 commuting miles. e Full insurance coverage. Flexible payment policies.

e (4 free taxi rides home per year in the event of illness or personal emergency. SERVICE AREAS {| Quick Trip serves the cities of Plainville, Rocky Hill, Manchester, Windsor, New Haven, and Sufjeld. Next month we,open routes to Avon, Glastonbury,

(Continued on next page)

202

UNIT 12

Lesson 59

over

Durham, and Middletown.

In all, we have,300 regular routes state wide, and

service is expanding monthly. Easy access is guaranteed with all our routes.

To view our entire service area, go to our web Site, http://www.qt.com, all our and link to the Quick Trip regional service(map fared The map details service

routes, highlights specific pickup points, and identifies our regional, facilities.

Visit our site today and become a ride-share enthusiast!

1 Erica Sommers,

“Ride-Sharing for the Environment,” Environmental

Planning! February PX| PADQOE Ver ks:

2 Joshua R. Blake, Cleaning Up America,

New Haven

Publishing, Manchester,

Genneeticut 2005, p. 138.

Table 59-20”

QUICK TRIP COMMUTER BULLETIN

Boxed Table

Ss

!

Se)oNw) NeSHWN ~SWwSO~S

il Moc | a03=555184 | Supgioll [Tw Haven [MiSmiih ola Wards Cy

UNIT 12

Lesson

59

WASTE In-Basket Review (Manufacturing) Goals Type at least 40wpm/5'/5e Format manufacturing documents

A. type2times.

[MM A. WARMUP "Fay’s #6 report shows 26 pens @ .49 each and 37 pens @ .79 each," the CEO announced. Mrs. Bailey’s reacti on was quite amazing as 80 jobs were validated with checked boxes.

SKILLBUILDING PRETEST B.

PRETEST Take a 1-minute timed writing. Review your speed and errors.

PRACTICE

PRETEST: Close Reaches Sally took the coins from the pocket of her blouse and traded them for seventy different coins. Anyone could see that Myrtle looked funny when extra coins were traded.

PRACTICE: Adjacent Keys

PRACTICE Speed Emphasis: If you made 2 or fewer errors on the Pretest, type each individual line 2 times. Accuracy Emphasis:

as asked asset based basis we weary wedge weigh towel rt birth dirty earth heart

If you made 3 or more errors, type each group

class least visas jewel fewer dwell north alert worth

ease fast mass wear weed week dart port tort

PRACTICE: Consecutive Fingers

of lines (as though it were a paragraph)

2 times.

Sw swamp swift gr grade grace ol older olive

swoop angry solid

sweet agree extol

POSTTEST: Close Reaches

POSTTEST Repeat the Pretest timed writing and compare performance.

| |

UNIT Zi

POSTTEST

Lesson 60

swear group spool

swank gross fools

swirl Swap sway swim gripe grow gram grab stole bolt cold cool

4,

F.

F. Take two 5-minute timed writings. Review your speed and errors.

13 14 is 16 17 ig 19 20 2 22 23 24 2 26 07 28 29 30 31

Goal: At least

40wpm/5'/5e

5-MINUTE TIMED WRITING Information technology is among the fastest-growing job fields today and is also one of the fields to change the quickest. The goal of many schools is to try to prepare students to be specialists in a workplace that continues to be challenging and will need to change quickly as advances are made in technology. Those who wish to work in a field that will not stand still need to know all about the systems with which they labor. Network administrators, for example, will often take courses to certify that they have a sound knowledge of any Of the new hardware. They must also learn about specific equipment and have an understanding of how new software will function with hardware. Those who wish to pass certification exams must have the zeal, determination, and drive to complete all of the requirements. They know that it will not be long before the current systems will be upgraded or new software will be released. They need to learn the latest systems and review their certification again.

Situation: You are an administrative assistant, and you work for Disk Drives, Etc., in

Phoenix, Arizona. Your supervisor 1s Ms. Nancy Mendez, sales and marketing director. Ms. Mendez has asked you to prepare the following documents for her

Correspondence 60-50 Business Letter in

Block Style

>

1 34

63 7% 9 10 120 31 137 48 160 172 183 195

while she is in a staff meeting this morning. The letter isto be prepared for her signature, the table will be enclosed with the letter, and she will initial the memo before sending it out this afternoon.

September 13, 20-- | Ms. Nancy Luo | 1387 Rim Drive | Flagstaff, AZ 86001-3111 | Dear Ms. Luo: 4] We were pleased to see that you have used our Web site at www.tosabi.com to inquire about our online catalog. We specialize in computer drives of all types: CD-ROM, DVD, Zip, Jaz, floppy, and hard drives. | have enclosed a listing of our most popular CD-ROM writers that will appear online next week in our catalog. As a new customer, you are invited to visit our catalog and place your order at these special prices.

(Continued on next page)

UNIT 12

Lesson 60

205

{| Our online customers receive the same privileges as our hard-copy catalog shoppers. These online privileges include: ¢ No shipping charges. ° Toll-free customer support line. * Discounts on 10 or more purchases. ° Ninety-day warranties (parts and labor) on all purchases. {| We look forward to many years of doing business with you. Please e-mail me at [email protected] if you have any questions or would like additional information.

Sincerely, | Nancy Mendez | Sales and Marketing Director | urs | Enclosure | c: S. Choi, W. Matson Table,

CD-ROM WRITERS (Effective Dates September 18-23)

60-21 Boxed Table

| Model No. | Part No. |Price | Specifications 460RW | 841120 $199 | 4x speed write, 16x speed read, CD ib recording software

i

Your finished table will have different line endings for Column D when you resize the column widths to fit the contents.

= |

2600E

ait 841415

8428S

842013

aan

|

=

|

at

93422R

Correspondence

|

841111

| 9282F

|

60-51

841712

;

235 | 4x speed write, 24x speed read, 4x speed rewrite, stores up to 650 MB per disk ose able 4x speed write, 8x speed read, Direct CD software

595

Rewritable. 8x speed write, 24x speed read, _| 2x speed erase, Direct CD software 658 | Rewritable. 4x speed write, 6x speed read, 2x speed rewrite, Direct CD software, _| CDR-DJ

MEMO TO: Claudia Crenshaw | Publications Department | FROM: Nancy Mendez | Sales and Marketing Director | DATE: September 13, 20-- |

SUBJECT: Ad in the Arizona Daily Sun {| Claudia, please include the following criteria in our ad that will run in the Arizona Daily Sun this Sunday: 1. Quarter-page ad 2. Run-time: 2 weeks 3. Location: Business Section as well as Classified Sectio n

Memo

4.

Contact: Include telephone, fax, and e-mail numbe rs

{| This is our first ad piece in the Sun since we ran that special promotion last March. Let’s add some graphics to make this one an “eye-catcher.” | urs

206

UNIT 12

_

Lesson 60

|

| |

Correspondence 60-52. Business Letter in Modified-Block Style

Farmer |203 Grand Avenue | L.da Soplumbsr 15, 20--| Ma.Rolam Booman, MT 54715 |Dear Ma. formar: FHYour ordon forIntornot aowice has boon processed, amd youcam enjoy

Global Communicalions, ofor theWeb imumedictely: Acacustem aweting

a subatdiony of Dink Drinrea, Ete, you will enjoy severok bonobits: ounavrwrice I. You willnecoine 24/7 cwwatomor sowvice when waimg

hotlinaat.|-800- 555-3888. protection arml's 2. Youwill beprotected byE-Photact, Globa

isupdated weekly, amd you camdownload software, Thissoon weekly updates atWwWw.gc.net.

3. You willnocowe10MbytesofWeb page space.

parents

Reference Manual

4, Youwill nocewwe automated crodit cand billing, asnoquested,

Refer to page R-12C of the Reference Manual for information on formatting lists.

ofus. Irtornet avrvvice toyouTobea.veryonjoyarble exporionce torboth , and Narbeting Dinwctor |urs| |Salo |Nanay Monde Sincoroly,

Emcbouure

UNIT 12

Lesson60

|

207

Table 60-22

CUSTOMER SERVICES (Effective October 1, 20--)

Be

Boxed Table

Progress and Proofreading Check Documents designated

as Proofreading Checks serve as a check of your proofreading skill. Your goal is to have zero typographical

errors when the GDP software first scores the

24/7 Service a : Virus-Protection

©

line endings for all columns when you

:

Call 1-800-555-3888; wait time

M. R. Osumi,

is usually less than | minute.

[email protected]

E-Protect software is down-

ra

.

W. N. Gauthier,

[email protected]

Service

loaded automatically to your computer when service is installed.

Web Space

M. J. Martinez, 10 MB of Web page space is [email protected] mjmartine standard; an additional 10 MB can be obtained on an as-needed basis. x |

Credit Card Billing

When requested by the customer, we automatically send your monthly bill to a credit card of your choice.

document.

Your finished table will have different

Representative

Description/Comments

Service

resize the column widths to fit the contents.

L. T. Matthews, [email protected]

Successful Interviewing Techniques The interview is a useful tool for researching information. Here are some steps to effective interviewing. Conduct preliminary research so you can ask intelligent questions and make efficient use of the interview time. Prepare a list of questions (for example, an interview script) to use in the interview. Make sure the questions are open-ended, unbiased, and geared toward gathering insights you can’t gain through reading. Be prepared to take notes, listen actively, and ask follow-up questions, as needed. Greet the interviewee by name and thank him or her for taking time to talk with you. Explain why you are interested in interviewing him or her. Stay within the scheduled time limits. In closing the interview, thank the interviewee again, and ask if you can get in touch if other questions come to mind.

YOUR TURN

208

UNIT 12

Prepare a list of questions you might use in interviewing someone concerning the current U.S. immigration policies.

Lesson 60

Skills Assessment on Par : 5-Minute Timed Writing

|

People are often the most prized assets in a business. Excellent firms know that having well-qualified workers is an important step to ensure the success of the company. The 4 people in charge can play a huge part in how much success a 5 firm will have when they provide a workplace that is meant 6 to support teams of people who can work together to achieve a common goal. When people know they are being encouraged » «to work toward achieving their own goals as well as the 9 goals of the company, they will respond by working to their io i0 highest potential with ardor and zeal. | 11 Managers need to show that they value the hard work and long hours that employees put in to ensure the success of the business. People thrive on compliments that show their work is appreciated. They like to be rewarded in some| way when they have done an exceptional job. When those in io charge are successful in motivating the employees to work to their full potential, their company will prosper. The 194 is result is that each person wins. 1

Correspondence, | Test 3-53 Business Letter in

Block Style

Add an envelope to the letter, and omit the return address.

3

|

|

5

lr

46

(

B

}

10

11

13, 20-- | te. Anithory Gillespie | Goddard

ati |1808 Auguste Count |Xoninglon, KY, 40505-2838 |Dean Mn. Millbopie: O ket me intocbuce

- Jam committee choir fa

doringlon, Kentucky. Ktwas brought lomy altenlion that your gropoaak lr construct 100 Dhreo- and

council hast might. fa ancsident ina meighbovring

community, Iursh loshare with you thesljoubalions

(Continued on next page)

UNIT 12

Test 3

209

. Hee neu homes should have rorlass.than 2,700

LO

Fabra

arn.

0: £ Bonoficld, T Lrace

Correspondence > Test 3-54 Memo

Woo

MEMO TO: Ana Pacheco FROM: Liang Quan DATE: June 26, 20-SUBJECT: Desktop Publishing Certificate {| Our DTP certificate seminar will be held in St. Louis on August 14. Upon request of last year’s participants, we want to be sure to include the following topics: ° Integrated Computer Applications * Advanced Desktop Publishing * Introduction to Computer Graphics * Graphic Design A and B {| These were the four most popular topics at last year’s seminar. Let’s use a brochure design similar to the one we used at the Denver meeting last year.

A copy of that brochure is attached for you to review. | urs | Attach ment

210

UNIT 12. |

Test 3

Report Test 3-34 Business Report

AIR POLLUTION §] When we hear about pollution, we tend to think of smog, traffic congestion, acid rain, and other pollutant-related terms. However, we also need to con-

sider the air we breathe as we work.

AIR QUALITY AND POLLUTANTS §] We need to be concerned about indoor air because it can affect the health, comfort, and productivity of workers. ' §] Strategies to Improve Air Quality. The three basic approaches to improving air quality include the use of air pressure to keep the pollutants “at bay,” the use of ventilation systems to remove the pollutants, and the use of filters to clean the air. The pollutants can appear in various forms but are typically biological contaminants, chemical pollutants, or particles.

4] Pollutant Descriptions. Biological contaminants can include viruses, molds, bacteria, dust mites, pollen, and water spills. These contaminants cause allergic reactions that trigger asthma attacks for an estimated 16 million Americans.* Chemical pollutants include tobacco smoke and accidental chemical spills. Particles include such pollutants as dust and dirt from drywall, carpets, copying machines, and printing operations.°

MANAGERS’ RESPONSIBILITIES {| Office managers should help by reviewing tioning and ventilation systems. They should employees to learn about maintaining clean record of reported health complaints related ing these complaints.

records pertaining to air condialso provide training sessions for air. Finally, they should keep a to polluted air and aid in resolv-

AIR QUALITY IS A TEAM EFFORT 4 All workers can have a positive impact on improving the quality of the air they breathe. For example, simply making sure that air vents and grilles are not blocked will help improve the quality of air. People who smoke should do so only in areas designated as smoking areas for employees. 1 Karen Scheid, “Pollution at Work,” Los Angeles Times, May 4, 2004, p. C8.

2 “Dirty Air in Today’s Offices,” March 12, 2004, , accessed on May 13, 2004. 3 Carlos Sanchez, Pollutants in America, Southwest Press, Albuquerque,

2003.

UNIT 12

Test 3

Within the health services job cluster, there is an enormous range of job opportunities in the medical and health care industry. Hundreds of different occupations exist in health care practice, including businessoriented positions. In fact, career opportunities within this cluster are among the fastest growing in the national marketplace. The current job outlook is quite positive because the growth in managed care has significantly increased opportunities for doctors and other health professionals, particularly in the area of preventive care. In addition, the aging population requires more highly skilled medical workers.

Opportunities in Health Careers Consider health care jobs, medical careers, health care management, and medical management. Various job possibilities exist in these areas, and work as a medical transcriber, clinical technician, nurse, medical analyst, surgical technician or surgeon, physical therapist, orderly, pharmacist, or medical researcher can most likely be easily found. Interestingly, keyboarding skill is important for all of these positions.

Objectives

_KEYBOARDING = =

~ WORD PROCESSING

LANGUAGE ARTS

~ DOCUMENT PROCESSING

TECHNICAL

213

SKillbuilding an@’Repame

Skillbuilding and Tab

,

Review

Iding and Létter

Skillbuilding and

Employment Document

Review

LESSON 63 Wfeyaate: le | a

SKILLS

THAT

A LEADER

NEEDS

A good leac Jer must have the prerequisite skills if he or she is to be effective in

business,

Many textbook and business journal writers have used various terms to describe

these skills. Zander lists such skills as being them as the ability to deleggate responsibilities, '

Consistent”

However,

critical to succ ess as a leader and identifies to be fair

with subordinates,

Zander also discusses communications

sense of humor as special skills that a leader should possess. a

LEADERSHIP

SKILLS

NEEDED

IN BL SINESS

PROBLEM SOLVING Dealing with problems is a delicate business. On the one hand, leaders do not

more than ever in business and industry if our

hation ts to maintain a leading role in the business world of tomorrow. 4

common

world,

European

community

without boundaries,

and the development of a common

have leaders

North

and a

These skills are often

acquired on the job with the assistance of mentors w ithin the firm.

Sally Rodriguez Leadership skills are needed now

and to be

human relations,

want (o anger anyone, especially union personnel, by being too harsh. On the other h and,

With the advent of

they must confront problems head-on.

the Asian influence throughout the

American business community,

identify clearly the real problem.

we must

3

with vision and the appropriate skills for meeting the challenges of the new

may be causing the problem.

Leaders should first make a special effort to

Second, they should pinpoint the individual factors that

Finally, they should take definite steps to correct the

problem.

very technical century

Each of the new

skills that a successful leader needs is discussed in the following

LEADERSHIP

M

ae’

adership has been defined in a variety off an individual

when

{

he or

she is directing the ct |

ali

* b

|

A

i

1

|

er

successful leader is one for impre

employe

Leaders

g@ the firmis

\ leader

who make

who is committal '

decisions

possesses

market

EB a value system

affecting the firm. en 4

fs that

influence

decision

making

MEMO

TO:

Frank

Janowiez

Ticket Manager

posi

y. 3" ed., MeGraw-Hill/Irwin,

FROM:

Sam Steele,

DATE:

March

SUBJECT

Ticket Sales

New York, 2002 pp. 274

Executive Director

1, 20-Campaign

H

We tentatively have September

|, 20.

me

balcony,

une,

These prices

tastes and Plea:

scheduled

114 concerts for

Orchestra H. all

The attached list shows the new and gallery

for the calendar year beginning

se ‘ason ticket prices for the main

floor

are grouped in 11 different conc ert categories s, which reflect the varied classical

of our patrons. season of the year © me

at 3 p.m.

These groupings also consider preferences for day of the week, time of day on March

10

© that we can review our ticket ales campaign. Last year's ts have had ample time to renew their subscriptions; we must now concentrate & new season subscribers. I shall look forwar d to reviewing your plans on the tenth

ason ticket holde

memressarett servnner

Odea

Lesson 6] Skillbuilding and Report R aVIEW Goals e Improve speed and accuracy ® Refine language arts skills in the use of commas

® Format reports

a is

‘A. WARMUP

i

A. Type 2 times.

1 2

3

A queen quickly adjusted 12 blinds as the bright sun blazed down from the sky; she then paced through the 19

rooms |

1

(all very large) fi

se

ee

es |

next to the castle ed

er

tls

tet

11

for 38 minutes.

Sariiess of 10

ie te

SKILLBUILE B. 12-SECOND SPEED SPRINTS

B. Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

on oOo +

Most of those autos on the road had only one or two people. Those boys and girls did the right thing by doing the work. Some of the men ran to the gym to work out with their kids. All of the new male workers were given a tour of the plant.

PV B11

140 1 1 1451 1112011

1 12511

1 130

3511 1 140111

145

1 150)

55

60

C. DIAGNOSTIC PRACTICE: SYMBOLS AND PUNCTUATION : If you are not using the GDP software, turn to page SB-2 and follow the directions for this activity.

LANGUAGE ARI —b.

D. Study the rules at the right.

commas

Note: The callout signals in the left margin indicate which language arts rule from this lesson has been applied.

RULE pp series

The underlines call attention to a point in the sentence where a comma

might mistakenly be

Use a comma between each item in a series of three or more. We need to order paper, toner, and font cartridges for the printer. They saved their work, exited their program, and turned off their computers when they finished. Note: Do not use a comma after the last item in a series.

inserted.

RULE p> ,transitional expression

Use a comma

before and after a transitional expression or independent

comment.

It is critical, therefore, that we finish the project on time. Our present projections, you must admit, are inadequate. But: You must admit _our present projections are inadequate. Note: Examples of transitional expressions and independent comments are in addition to, therefore, however, on the other hand, as a matter of fact, and unfortunately. UNIT 13

Lesson 61

215

Edit the sentences to correct any errors in the use of the comma.

8 9 (0 11

The The The Ms.

'2

Happily

is

This

Report 61-35” Business Report

lawyer the bank and the courthouse received copies. closing was delayed therefore for more than an hour. abstract deed and contract were all three in order. Sperry’s flight was delayed however for two hours. the

offer

drinks

snacks

I think will

and

napkins

arrived

be unacceptable

on time.

to the board.

UTI EMPLOYEE TRAINING PROGRAMS Asako Kudo, Training Coordinator

a

elp

§| Various Neale techniques are used in business and industry Moh get) uUlre NEW enol kiient aetthen in sagiingsisit shock re

,transitional expression

tenn

The {| symbol indicates the start of a new paragraph. In a business report, paragraphs are blocked (not indented).

ee

ere More ott

(UTI)

te techniques that United

ed in this report. Transportation Inc..uses in its ian programs arediscuss deseribedbelow. ON-THE-JOB TRAINING AND LECTURES

highly

effective

{| Two of the most frequently used andytraining methods are on-th: jJob training and lectures.

Word

Go To

Processing Manual Review:

L. 21-24: Al/ L. 23: Bold L. 26: Alignment and Font Size

Refer to

Reference Manual

{| On-the-Job fe Hpac gn,, the job training saves time and money by A ena Ling Bel eued individuals train e the workplace. This Trett odtets the trainer ee

the Meteora in ae of a classroom. White-there-are -many-benefits from this-type of experience, on- the-job training does require carefu l coordination iret that learning objectives are achieved.

j| Lectures. Lectures are\often/used) because they are a low-cost method of

Lustruction

Review: R-8A: Business

Report.

ssa uch Lectures,which require little action on the part of the trainer, may naebe ake when introducing employees to new techniques and work

programy

series

CONFERENCES a {| In te conference, metttod ofinstructiony small groups of employees are taught by a director, manager, or outside consultant. This® owferences provide considerable give-and-Rey gate ea a skilled STECtoraneTheBTpIOyeest For learning to occur, the-dkeetor must bein the use of interactive techiques.

(Continued on next page)

216

UNIT 13

| Lesson 61

DISTANCE EDUCATION “

§] A growing segment of UTI’s training is now delivered onfline via the internet. Some of Wee courses, called distance educatiole Ae designed tse cue managed by th but an increasing number are bosianee and managed daekatn plateau vendors, such as educational institutions and A management-consulting firms. These onTline courses are not only costeffective]

but also permit the trainee to complete the course at a time that is

him or her convenient forthem.

The UTI Training Department estimates that within five years, 80%) or more of its training modules will be delivered onffine Jat a projected annual cost

savings of at leasi,575,000 dollars*—

Report, 61-36 Academic Report

The §] symbol indicates the start of a new paragraph. In an academic report, paragraphs are indented.

Word Processing Manual Review:

GoTo

LEADERSHIP SKILLS NEEDED IN BUSINESS Sally Rodriguez §] Leadership skills are needed now more than ever in business and industry if our nation is to maintain a leading role in the business world of tomorrow. With the advent of a common European community without boundaries, the Asian influence throughout the world, and the development of

acommon

North American business community, we must have leaders

with vision and the appropriate skills for meeting the challenges of the new, very technical century. §] Each of the new skills that a successful leader needs is discussed in the following pages. LEADERSHIP {| Leadership has been defined in a variety of ways. One definition is “the behavior of an individual when he or she is directing the activities of a group

toward a shared goal.”!

L. 27: Page Numbering and Page Break L. 29: Line Spacing L. 35: Italics L.41: Footnotes

Reference =) Manual

Refer to

4, A successful leader is one who is committed to ideas—ideas for future products and services, for improving the firm’s market position, and for the well-being of his or her employees. A leader possesses a value system that is ethically and morally sound. Leaders who make decisions affecting the firm, employees, and society have a set of beliefs that influence decision making.

SKILLS THAT

Review: R-8C and R-8D: Academic Report

series

transitional expression

A LEADER NEEDS

4] A good leader must have the prerequisite skills if he or she is to be effective in business. Many textbook and business journal writers have used

various terms to describe these skills. Zander lists such skills as being critical to success as a leader and identifies them as the ability to delegate responsibilities, to be fair with subordinates, and to be consistent.2 However, Zander

(Continued on next page)

UNIT 13

Lesson 61

also discusses communications, human relations, and a sense of humor as

series

Special skills that a leader should possess. These skills are often acquired on the job with the assistance of mentors within the firm.

PROBLEM SOLVING {| Dealing with problems is a delicate business. On the one hand, leaders do not want to anger anyone, especially union personnel, by being too harsh. On the other hand, they must confront problems headon. Leaders should first make a special effort to identify clearly the real problem. Second, they should pinpoint the individual factors that may be causing the problem. Finally, they should take definite steps to correct

,transitional expression

,transitional expression

,transitional expression

the problem.

' Judith R. Gordon, A Diagnostic Approach to Organizational Behavior, 2" ed., Allyn and Bacon, Boston, 2002, p. 393. * Raymond T. Zander, Office Management Today, 3" ed., McGraw-Hill/Irwi n, New York, 2002, pp. 274-275.

Report, 61-37

Ope then file for Report 61-36 and make the following changes.

Business Report

If Change the report from academic style to business style.

2. Assume that Aaron Wojak wrote the

report, and change the byline accordingly. - Delete the third paragrap Noteh. that this results in the elimination first footnote.

- Add

a

LEADER

fourth

AS

side

heading,

of the

THE

TEACHE Then R. add the

following paragraph: Those who are in leadership

positions often assume that workers learn how to perform a job simply by doing it without guidance. The real leader plans well-

|

218

UNIT 13

|

Lesson 61

structured orientation sessions for new workers and does the same for all workers whenever there is new technology to be learned or when there is a change in policy or procedure. (Note: If necessary, force a page break to prevent the new side heading from appearing at the bottom ofthe first page.)

5. Finally, add a footnote at the end of the paragraph you inserted in step 4: Ahmed Bazarak, "The Leader as Teacher," The Manager's Newsletter, July 18, 2004, DD Aas

Lesson 62

Skillbuilding and Letter Review Goals © Type at least 40wpm/5'/Se » Format business letters and personal-business letters

A. Type 2 times.

"A. WARMUP Quist

B.

& Zenk’s

of goods

sold

sales were was

$174,280

exactly

$247,650;

(70.37%).

The

but the

2

cost

profit

made

3

was small after other, extensive expenses were subtracted Momser dl Gees ate A 8 i ieee ieee ot

2

Dn

re

om

=

S=

Se eha/Sa | Ra) |Ebel eps a iS eicaita S

—

.

~

Zss

=

=|

automatically

—o

=

=}

Always

7. Automatically adjust the column widths. 8. Center the table horizontally and vertically.

See

v

ss

a)

TS)

6S Soe

S

= fist

ov

eae ee oY

=)

"S)

lee ty o

etieez

v

=)

let, ue ||

"3

0

et

o

oY

v

—~—O/SOisoi/Solae ale so ee S 1 ANme | O a

tables horizontally and vertically.

3,500

750

500

l ,000

LOU

| 250

500

1250

N "|S S&

1,500 | 250 Note: This information is subject to change.

Table, 76-27 Boxed Table

Open the file for Table 76-26 and make the following changes: 1. 2. 3. 4.

Delete the table Delete Column Insert a column Insert a row

note row. G. to the left of Column B. above Row 3. Type:

5. Type: French Patina Letterhead (OMe ie 25 Oa250: 1.1000 15.00 6. Right-align the text in the numbers columns as needed. 7. Apply 10 percent shading to Row 1.

CV Paes 25 OMeOOn ltbeO00Ne2 5001 750 | 2,000 Table, 76-28

Boxed Table

1. Insert a boxed table with 5 columns and 6 rows. 2. Select Row 1, and change the text direction to display vertically bot-

tom to top.

Your completed table will look different from the one shown.

= e x 2

“ib =

5

=

5

3. Drag down on the bottom border of a Row 1 until the column headings | 5 >

= =

= er

C &w

=

a

:

:

:

:

isplay in one continuous line with-

out wrapping. 4. Type the information in the body of the table.

oS.

>

= & a OG

SS

=

a be

Y

5&

\O:

5. Right-align the text in the number columns. Note: Do not change the left alignment of the column headings. 6. Merge the cells in the bottom row, and then type the source note. —s 7. Automatically adjust the column | Source: March invoices widths. 8. Center the table horizontally and vertically.

UNIT 16

NOSSa

Lesson 76

| Plain-Paper |] ty |

283

Lesson 77 Headings

Tables With Braced Colu Goals Improve speed and accuracy

Refine language arts skills in capitalization Format

braced headings intables

A. Type 2 times.

E

A.

WARMUP

Six citizens from 14th Avenue East joined 83 other residents to discuss the #794 proposal* for a new Swimming pool. Barry Kelm quoted numbers about current pool usage. {

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SKILLBUILDINC B.

DIAGNOSTIC PRACTICE: NUMBERS

If you are not using the GDP software, turn to page SB-5 and follow the directions for this activity. a

C.

MAP

Follow the GDP software directions for this exercise in improving keystroking accuracy.

SAR

D. study theruiesat_ the right.

[D. CAPITALIZATION

RULE p> = noun #

|

Capitalize nouns followed by a number or letter (except for the nouns /ine, note, page, paragraph, and size). Please read Chapter 5, which begins on page 94.

RULE p> = compass point

Capitalize compass points (such as north, south, or northeast) only when they designate definite regions. From Montana we drove south to reach the Southwest.

The marketing manager had a reservation on etence 0 =cOsAtlanta ; Please order two model 6M printers. The desktop publishing seminar will be held in Room 101.

Edit the sentences to correct any errors in capitalization.

Study

pages

120-230

for

the unit

test.

Please contact all representatives in the northern Have you visited the city of Pittsburgh? The population of the south continues to increase.

284

UNIT16

|

: Lesson 77

states.

bet

BPE. BRACED COLUMN HEADINGS A braced column heading is a heading that applies to more than one column (for example, Retirement Account in the table shown below):

2. Merge the cells over which the braced heading will appear. 3. Center the braced column heading over the appropriate columns.

1. To create a braced column heading, position the insertion point where you want the braced heading to appear.

Table,

1. Insert a boxed table with 6 columns

4. Follow the standard table format.

77-29

and 6 rows. 2. Center and type the braced column headings in upper- and lowercase and bold. 3. Type the regular column headings in bold; right-align the number columns.

5. Merge cells as necessary. _‘6. Center the table horizontally and vertically.

Boxed Table

INSURED ACCOUNT DEPOSITS For Melanie and Frank Bush

First World Savings | Individual Account | Retirement Account Month

| Branch

January

| Reseda

M. Bush | F. Bush} $5,500

February | Valencia

Van Nuys

Table, 77-30 Boxed Table

M. Bush | F. Bush

$2,390

$2,000 | $10,000

7,950

5,500

2,400

9,300

1. Insert a boxed table with 4 columns and 6 rows. 2. Center and type the braced column head-

4. Follow the standard table format. 5. Merge cells as necessary. _6. Center the table horizontally and verti-

ings in upper- and lowercase and bold. 3. Type the regular column headings in bold; right-align the number columns.

cally.

CINEPLEX VIDEOS Sales Trends

Western Region State

Manager

Total Sales

Last Year | This Year

George Lucas _| $1,956,250 |$2,135,433 Nevada

Marjorie Matheson

Washington | Valerie Harper

Sivoo

t2olfjo2

737,498

831,352

UNIT 16

Lesson 77

285

Table, | 77-31 > Boxed Table

Open the file for Table 77-30 and make the following changes.

4. Change last year’s amounts to 625,052,659" 534,958 | 894,211.

|

1+ Change the column heading “Western

a even

|

Region” to Eastern Region. 2. Change the state names to New York |

New Jersey | Delaware. 3. Change

Robert Megan

286

—UNIT16 | Lesson 77

the

managers’

DeLuca | Doris Bennett.

names

to

Lynch |

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925 138 ‘ ,

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Tables Formatted Sidewart Goals » Type at least 43wpm/5'/Se » Format tables in landscape orientation

A. Type 2 times.

A. WARMUP 1 2

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SKILLBUILDING_ B.

PACED PRACTICE

If you are not using the GDP software, turn to page SB-14 and follow the directions for this activity.

Keyboarding Connection Finding People on the Internet Remember that long-lost friend from high school? Well, he or she may not be lost for long if you use the Internet’s assistance. It is easy to search for a person on the Net by following a few simple steps. Access a search engine. Click hyperlinks pertaining to finding people such as People Finder or People Search. Enter the information requested about the person, and press the Search button. Conduct a search for Web sites where you can also find e-mail addresses. Enter the information about the person you are seeking. Click the Search button. Your search should list any names and e-mail addresses that match the name you entered.

UNIT 16

Lesson78

287

C.

GC. Take two 5-minute timed writings. Review your speed and errors.

4 5 6 7 8 9 i0 (1 2 is i4 5 16 ‘7 is (9 20 21 22

Goal: At least 43wpm/5'/5e

5-MINUTE TIMED WRITING This is the third in a series of timed writings on 10 starting up a new business. In this presentation, you will 2 consider some expense and merchandise issues as well as 33 some thoughts on the building you will move into or build. 4 There are several expenses that you will have to look 57 at for your new business. For example, do you realize how 69 much construction costs will be, or, if you are going to 80 rent a building, how much that expense will amount to? You 92 must also project expenses for insurance on the building 103 and its contents, utilities costs for running the business, 115 interest expense on any loans you secure to purchase or 126 renovate the building, and any advertising expenses. 137 You must also consider the amount of merchandise you 14s will have on hand when you first open your store. If you 159 have several lines of merchandise, you need to determine 171 how many products and how much of each product you will 182 keep on the shelves and how much you will keep in inventory ia in your warehouse. To acquire this merchandise, you must 205 locate suppliers who will sell you what you need. 215 Le

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Word

Go To

Processing Manual

PD. word PROCESSING: PAGE ORIENTATION Study Lesson 78 in your word processing manual. Complete all of the shaded steps while at your computer. Then format the jobs that follow.

jn :

Boxed Table Oxe

1. ats the table in landscape orientachr be t3 2. Set 0.5-inch

side margins for the page. 3. Insert a boxed table with 7 columns Mad Uincne

4. Type the following column headings in ea

Customer |Address | City | ZIP | Telephone No. | Item | Croce ane

5. In Column A, ; type the customer’s; last

ae La e first name.

by a comma; then type

(Continued on next page)

288

UNIT16 |

Lesson 78

CUSTOMER

DATABASE INFORMATION (Ohio District) August 31, 20---

Menenvestaneal | 3309 aaron Theoer

Kenton

| 44426

| 419-555-

3384 | Pentium computer | oan Dennis Roanne

|20604 Lucile(Rd) South | Columbus

| 43230

| 614-555-

2074 |laser Printer o-COo-L Carl Byrnes |"322(W)) Lyons Road

| Mansfield

| 44902

| 216-555-2002

|

Goler Laser Printer Po-090-ce Cynthia Dawson

| 5914 Bay Oaks Place | Chillcothe | 456((0) | 614-555-

1399 | Color Ink-Jet Printer | 2-550-cij Meg Graupmann

| 10386 power(Dr) | Steubenville | 438952 | 614-555-7821

| Pentium Computer | 4-238-CW Jo Neusome

| Box 365 | ec

el| 44502

| 216-555-3885

| Pentium

computer | 4-238-CW Tony Shapiro | 6823 Creekwood Lana | Columbus

| 43085

| 614-555-2934

| Pentium Computer | 5-984+RG +-Nose. CW Lisa Garand

| 26044 Manzano Court | Youngstown

| 44505 | 216-555-1777

| FlatBed Color Scanner | 6-8820°CSC Tom Parker | 936 East wind Drive | Cleveland

| 44121

| 216-555-2839

|

Lasser Printer | 3-895-LP

Table 78-33 Boxed Table

>

Open the file for Table 78-32, and make the following changes: 1. Change the date toAugust 19, 20--. 2. Sort the table alphabetically by the customers’ last names.

3. Change the font for the column headings to Arial Narrow, and shade the headings with a 10 percent fill.

UNIT 16

Lesson 78

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Lesson 79

Multipage Tables Goals ® Improve speed and accuracy ® Refine language arts skills in spelling e Format multipage tables

A. Type 2 times.

A. WARMUP 1 2 3

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SKILLBUILDING PRETEST PRETEST Take a 1-minute timed writing. Review your speed and errors.

B.

lop) > on

PRACTICE

C.

Speed Emphasis: If you made no more than 1 error on the Pretest, type each individual line 2 times. Accuracy Emphasis: If you made 2 or more errors, type each

group of lines (as though it were a paragraph) 2 times.

POSTTEST

PRETEST: Alternate- and One-Hand Words They both blame the fight on the visitor. The girl had no right to imply that the proxy was brave enough to draw you into the unholy case. The union will reward you. 10 | 11 ee em el eee i OA CM talk Ter Sey aN cay mile

D.

21 32

PRACTICE: Alternate-Hand Words

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emblem handle proiar

Sache signs their

fish girl laid

and cut

PRACTICE: One-Hand Words

jemacts ij area 12

POSTTEST Repeat the Pretest timed

PRACTICE

case

hilly award jumpy based brave extra

uphill average homily baggage limply greater

poplin POI Bic jolly adds him you'll serve union beat ink unholy wages imply draw you

E.

POSTTEST: Alternate- and One-Hand Words

F.

PROGRESSIVE PRACTICE: ALPHABET

writing and compare performance.

If you are not using the GDP software, turn to page SB-7 and follow the directions for this activity.

UNIT 16

Lesson

79

291

G. Type each sentence

G.

TECHNIQUE PRACTICE: ENTER KEY

on a separate line by

ni aa preepoc each sentence.

;

13 14. is i6

es

H.typethis stor

Start a business. See the banker. Rent a building. Check state codes. Check city codes. Get needed licenses. Contact suppliers. Call utility companies. Buy furniture. Hire the employees. Open the doors. Hope for customers.

( H. SPELLING

frequently misspelled words, paying special

Re

:

p

ete

¢

problems in each word.

is

operating

i9 20 21

advice together prepared recommend appreciated cannot based benefit completing analysis probably projects before annual issue attention location association participation proposed

22 23 24 2 2, 27

The complience by the corporation was sufficient to pass. I cannot reccomend the project based on the expert advise. The location of the proposed annual meeting was an issue. Your assistance in completeing the project is appreciated. Together we prepared an analysis of their current operation. The writing was incorporated in the initial asociation bid.

Edit the sentences to

.

operation

limited corporation technical incorporated

50 LONGEST RIVERS OF THE WORLD (Miles Rounded ToNearest Ten)

|

current

1. Repeat the column headings at the top of each new page. 2. Number all pages in the upper righthand corner.

50 LONGEST RIVERSOF THE WORLD (Miles Rounded To Nearest Ten) Ourhl Casy

UNIT16

writing

MULTIPAGE TABLES Tables should generally be formatted to fit on one page. However, if a table extends to another page, follow these formatting rules:

292

;

assistance

sufficient

initial

ae

i7

correct any misspellings.

compliance

>

clenicnieaeralta

Lesson 79

99).

Word Go To

Processing

WworD PROCESSING: REPEATING TABLE HEADING ROWS

Manual

Study Lesson 79 in your word processing manual. Complete all of the shaded steps while at your computer. Then format the jobs that follow.

Table,

Follow these steps to create a multipage

79-35

table:

Boxed Table

1. Insert a boxed table with 3 columns and 52 rows. 2. Type the information in the table as

Note ahe presence table may vary.

3. Apply 10 percent shading to the column headings row. 4. Repeat the table heading rows on page 2. 5. Number the pages in the upper righthand corner.

shown below.

50 LONGEST RIVERS OF THE WORLD (Miles rounded to nearest 10) River

Outflow

Nile

Mediterranean

4,160

Amazon

Atlantic Ocean

4,000

Chang

East China Sea

3,960

Huang

Yellow Sea

3,400

Ob-Irtysh

Gulf of Ob

3,360

Amur

Tatar Strait

2,740

Laptev Sea

2/30

Atlantic Ocean

DID

South China Sea

2,600

Niger

Gulf of Guinea

OG

Yenisey

Kara Sea

2,540

Parana

Rio de la Plata

2,490

Mississippi

Gulf of Mexico

2,340

Missouri

Mississippi River

eyll)

Congo

Murray-Darling | Indian Ocean

2,910

Caspian Sea

MOU

Amazon River

2,100

Medeira

Amazon River

2,010

Sao Francisco

Atlantic Ocean

1,990

Yukon

Bering Sea

1,980

Rio Grande

Gulf of Mexico

1,900

Brahmaputra

Bay of Bengal

1,800

Purus

50 LONGEST RIVERS OF THE WORLD (Miles rounded to nearest 10)

Miles

Indus

Arabian Sea

1,800

Danube

Black Sea

1,780

Japura

Amazon River

eS)

Euphrates

Shatt al Arab

1,700

Zambezi

Indian Ocean

1,700

Tocantins

Para River

1,680

Orinoco

Atlantic Ocean

1,600

Amu

Aral Sea

1,580

River

|

Outflow

Miles

Paraguay

Parana River

1,580

Ural

Caspian Sea

1,580

Ganges

Bay of Bengal

1,560

Salween

Andaman Sea

1,500

|Arkansas

Mississippi River

1,460

|Colorado

Gulf of California

1,450

|Dnieper

Black Sea

1,420

Negro

Amazon

1,400

Syr

Aral Sea

1,370

Irrawaddy

Bay of Bengal

1,340

Orange

Atlantic Ocean

1,300

Red

Atchafalaya River

1,290

Columbia

Pacific Ocean

1,240

Don

Sea of Azov

1,220

Peace

Slave River

1,210

Xi

South China Sea

1,200

Tigris

Shatt al Arab

1,180

Angara

Yenisey River

Songhua

Amur River

Snake

Columbia River

UNIT 16

Lesson 79

293

Table 79-36"

Open the file for Table 79-35, and make the following changes:

2. Apply a double border at the bottom of Row 2.

1. Sort the table alphabetically by river in ascending order.

Boxed Table

Table,

Follow these steps to create a boxed table.

79-37

1. Change

the page orientation

=a o

to land-

as

CS +

scape.

Boxed Table

2. Insert a boxed and 7 rows.

fe) a.

table with 5 columns

=

=

5

6| se]2

3. Type the table as shown.

_—

Slo

aaa

S| 81 a)| 2© SS

4. Apply 100 percent shading (black) to the title row. 5. Apply 10 percent shading to the column heading row. 6. Merge the cells in the bottom row; then type the table footnote.

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A visit to Europe is a vacation that many people dream of doing. There are many countries to visit and hundreds of gites to see if you can spend at least four weeks on the continent. A trip to Europe is one you will never forget.

1 23 34 46

8 9 ES 10 4

If you decide to visit Europe, the months of June and July would probably be the prettiest, but they would also be the busiest. England, France, and Germany are popular countries to visit; Spain is popular for Americans as well.

11 2% 34 46

4

In England you will want to visit St. Paul's Cathedral 12 43 and Big Ben. And, of course, when you are in England, you 4 do not want to pass up the opportunity to see Buckingham _ Palace. Plan on staying a few days to see all the sites. is France certainly is a highlight of any European Waco. 16 ‘7 Paris offers many sites such as the Arc de Triomphe, the 1s Louvre, the Eiffel Tower, and the Gothic Cathedral of Notre 9 Dame. Other cities to visit are Nice, Lyon, and Versailles. 12 " ails Gh lott if 2. | Ne Ameen eae ee

UNIT 17

Lesson 81

305

¢ (

N ARTs “LaNGuaGe i D. Study the rules at the right.

HD. AGREEMENT

RULE >

ag reement

pronouns

everybody, everyone, much, neiSome pronouns (anybody, each, either, ys singular and take a singular ther, no one, nobody, and one) are alwa , none, and some) may be singuverb. Other pronouns (all, any, more, most h they refer. lar or plural, depending on the noun to whic task. Each of the employees has finished his or her Much remains to be done.

cookies were left. Most of the pie was eaten, but most of the

RULE >| agreement intervening words

Edit the sentences to correct any errors in grammar.

between the subject and verb Disregard any intervening words that come when establishing agreement. .

been found The box containing the books and pencils has not rence and taking his computer. Alex, accompanied by Tricia, is attending the confe

09 », 2 »3 os os

WORD PROCESSING: STYLES

Word Go To

Processing Manual

Report > 81-58 Business Report

Reference Manual

Refer to

Refer to Reference Manual

pages R-8A and R-8B to review the correct format for business reports. Refer

to Reference Manual page R-12C for a review of list

formatting.

to be at Building Gr Everybody who signed up for the trip are from their hotels. All the tourists are sending cards to us have been having fun. Everyone on the trip, including spouses, are not arriving. Some of the postcards from their vacations given cash bonuses. Two of the sales reps from Region 4 were receiving a trophy. The fastest runner from all five teams are

te all of the shaded steps Study Lesson 81 in your word processing manual. Comple while at your computer. Then format the job that follows.

Report 81-58 begins in this lesson and 1s continued through Lesson 85. You will be applying styles throughout this report that automatically effect formatting changes to fonts, paragraph spacing, bold, and so on. You will therefore notice some differences from standard business report format. Such changes will be called out in directions and illustrations. Use the following guidelines to format the report. 1. First, change to 11-point Arial font; then press ENTER 6 times. 2. Type the title in all-caps, and press ENTER | time. Note: Do not apply any styles until you have typed the entire report for a given lesson. 3. Type the byline information and the date in upper- and lowercase, and press ENTER | time between each line. | an

ee

4. Press ENTER 2 times after the date and

continue typing the remainder of the report in the same way. Press ENTER only 1 time before and after all side headings. 5. Create a header that will display on all pages except the first page. Type the header in 10-point Arial italic. Type Department at Human Resources the left margin. Press TAB until you reach the right margin, type Page followed by 1 space, and insert an automatic page number. Add a bottom border and close the header. After you have finished typing the entire document for a particular lesson, go back and make these changes:

¢

(

(

. Apply the Title style to the report title. . Apply the Subtitle style to the subtitle, byline, and date. . Apply the Heading 2 style to the side headings. Note: The Heading 2 style includes italic. 4. Apply the Heading3 style to the paragraph headings, including the period at the end.

rt

5. Type the table titles in 13-point Arial Bold. Type the table column headings in 11-point Arial Bold. Type the table body in | 1-point Arial. . Apply 11-point Arial font to the body of the report as needed. 7. Use the default formatting for the footnotes at the bottom of the page.

LOX

INTERCULTURAL SEMINARS

Change to 11-point Arial first.

Jordan D. Sylvester, Director Human

Resources

Apply

the Title style

Apply

the Subtitle style

L1X

i

Department

February 12, 20--

Saye

conductin. i The marketing department has SEEING) surveys of our world{\wide Arial 11 pt. 74

agreement intervening words

fori@gn customers over the last male has several months. Information received through the use of[questionnaires made us aware of an urgent need to improve our communication skills at

offices,,fotiagn customers, and a

the international level. in Apply the Heading 2 style agreement

pronouns

PROBLEM

| 11x

to §| Some incidents ak been reported to us in which we have failed negotiate contract,with foreign customers and SRE SSN: foreign customers

because of serious break downs in comtnication. ory fowof these our setbacks have been the result of conscious negative ore on the part of However,

|

employees.The main culprit seems to be lack of awareness of cultural

differences and d lack of appreciation for the nuances that reflect these for cultural differences. Indeed, there(almostfaré)unlimited possibilities intent misunderstandings, insults, miscues, and avenues for people of good to miscommunicate.

|y

(Continued on next page)

UNIT 17

Lesson 81

307

INTERCULTURAL SEMINARS agreement intervening words

intercultural communication skills {| Three ee seminars designed © improve d in foreign cities where we have will be held at regional sites in theWU. San offices:

Refer to

Reference Manual

Refer to page R-12C of the Reference Manual for a review of list formatting.

agreement intervening words

e

Beijing

e

Hamburg

e

Madrid

e

Melbourne

e

Oslo

e

Rio de Janeiro

e

Tokyo

¢

Warsaw

.

direct contact with 4] It will be ait fates that all employees who have rs over a fourpeople from other countries will participate in these semina month period.

of people from our 4 It would be unreasonable to assume that a small team of Rnowledge rs in company would have the breadth, needed to conduct these semina n, and foreign countries. However, Angela Demirchyan, William Hamilto team Chang Ho Han have agreed to work together as the coordinating

for this effort. agreement

pronouns

4] Each of these individuals has worked over the past(2)months with the s managers of our international offices as well as natives in specific countrie to formulate a preliminary plan for these in-service programs. LU

agreement

pronouns

Save this unfinished report. You will resume work on it in Lesson 82.

acre will

utilize the expertise of our employees who have had negotiating experience in each country and who have knowledge of,customs as demonstrated by natives. We are confident that through this team approachyeveryone will gain an understanding of problems lonly hoi)from the position of our company but

also from the perspective of those with whom they conduct business.

Formal Report Project Goals » Type at least 44wpm/5‘/5e » Format a formal report

A. Type 2 times.

a.

warmup 1 > 3

The path will be covered by approximately 30 pieces of slate from Quarry #19. Schreiner & Zimmer (the general contractor) took the joint bid of $638, including delivery. |

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8

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SKILLBUILDING B. Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

12-SECOND SPEED SPRINTS

B. ; 5 5 7

C.

There are many things to think about if you buy a used car. Two of the main things are its age and the number of miles. Take the car for a test drive in town and on the open road. Pay a fee to an auto expert who will check it over for you. 55! || 160 451 1 1 150 C250 a turagmiN Aasreneaso Ciahiteg fo) Teidomn ae De Congo

PROGRESSIVE PRACTICE: ALPHABET

for If you are not using the GDP software, turn to page SB-7 and follow the directions this activity.

Letter of Complaint letter of Is poor product or bad service getting you down? By writing a concise, rational complaint, you have the possibility of the reader honoring your request. (for example, In the first paragraph, give a precise description of the product or service “It is not example, (for problem the of statement general a model, serial number). Include (for example, wrong went what of details the provide section, middle the In working properly.”). how Describe on. so and when it happened, what failed). Refer to copies of invoices, checks, (for want you what State lost. money and time you were inconvenienced, with details about to the example, refund, repair, replace). In the closing paragraph, ask for a timely response weeks.”). two next the within problem this resolve “Please example, (for complaint

YOUR TURN

Did you Think about the last time that you experienced poor product or service. write a letter of complaint?

UNIT 17

Lesson 82

309

D. Take two 5-minute timed writings. Review

D.

5-MINUTE

TIMED

your speed and errors.

Critical

8

WRITING

is a skill

thinking

9

applied

sa ied aa

‘0

to describe

11 i2 is

runs through each of these descriptions is related to the use of cognitive skill. With this skill, the person thinks with a purpose in mind and likely directs some of the focus

81-58 (Continued)

The person

skill.

looks

There

are many ways

The common

at a situation

theme that

and decides

23

4 4 58 70

toward

rationally what to believe or not to believe. In critical thinking, the goal is to achieve understanding, judge more than one viewpoint, and then solve problems. After a person thinks through all the elements of the problem, a decision ig made based on all of the facts and exact findings. Bias, prejudice, and feelings should not sway the final outcome. Critical thinking is useful in reading, listening, speaking, and writing. A critical thinker will ask great

93 105 117 129 141 152 163 174

23 24

questions. He or she listens feedback. A critical thinker

carefully to others and gives seeks the truth with zeal and

ise is

2 26

then willingly accepts change when new facts are presented. Critical thinking is important for problem solving.

210 220

81

INSTRUCTIONAL APPROACH three components 4] Alvarez and Hwang suggest a framework of instruction with the following:

Be

:

‘rere

1. The cognitive component includes information about communicating with seme’ other cultures

A

2.

.

.

:

.

.

:

: The Etfective component is the area in which attention is given to a attitudes, emotions, and resulting behaviors as they are gifected by

Reference

Manual

thinking

4

Multipage Business

Sarpeageh

a few situations.

critical

1

15 16 17 18 19 20 21 22

Continue working on Report 81-58.

goals.

than

and

Goal: Atleast

Report,

to more

that can be learned

;

.

fe

human interaction in a multijcultural environment.

Refer to page R-12C of the Reference Manual for a review of list formatting.

(Continued on next page) SS Oe

310

UNIT 17

Lesson 82

3.

that The experiential component is the “hands-on” element mane suggests

different possibilities. Others have found that the use of simulations is a natural for this type of experience. The writing of letters, memos,

and

reports to persons in other cultures also provides beneficial learning experiences. In addition, the use of tutors can be very helpful to workers unfamiliar with a particular culture. '

SEMINAR CONTENT 4] The cognitive, affective, and exbebelial

components

aoe would be applied as

appropriate for each of the topics included. The coordinating team members have utilized the resources available to them at our@) local universities.

4] Most colleges and universities now provide instruction in international communication. While the content at times is integrated into several to business administration courses, there has been a trend in recent years

provide a course or-courses’specitically designed for business interaction in an intercultural setting. The very nature of this type of study makes it very difficult to segment the broad topical areas,as all elements are so closely as intertwined. However, the tentative seminar plan is to cover the content

described in Table 1. nal {| The seminars must reflect the broad involvement of our internatio

to operations. There is a need for many workers a our domestic offices only for develop an appreciation of the intercultural chalenge This is true not t those in the marketing and sales areas. Those in our Finance Departmen Lncreaslngl but and our Legal Department are involved not only with foreign companies

or also with huge multinational corporations that,at times,are as large as larger than the biggest companies in the entire’ United States. 4 Demirchyan, Hamilton, and Han suggest the following list of tentative

instructional topics:? ,” 1 Ana Maria Alvarez and Allen Hwang, “Communication Across Cultures

International Business World, April 2006, pp. 39-42. Dynamics of 2 Angela Demirchyan, William Hamilton, and Chang Ho Han, The Intercultural Seminars, Gateway Publishing, Boston, 2005.

(Continued on next page)

UNIT 17

Lesson 82

311

Refer to

f

TABLE 1. SEMINAR TOPICS

|

Reference

Arial Bold 13 pt

Manual

Review the format for

Instructional Topic

placing a table in a report on page R-8B of the Reference Manual.

Arial Bold 11 pt

Body, Movements Concept of Culture oe

(Language

3 hours)

Conflict Resolution

| Arial 11 pt.

Intimacy in Relationships Male and female Roles

tZ hours |

Space and Time Religion, Values, and ethics

4 hours

L1X Apply the Heading

3

st

{| Body Positions and Movements.

Body language,that is, facial

expressions, gestures, and body movements,conveys

messages about

different

attitude and may be interpreted differently by people in cultures. For example, firm handshakes are the norm in the(U.S ; loose handshakes

are

the custom in some other countries. The way we Stand, sit, and hold our

arms may convey different messages in different cultural settings. Apply the Heading 3 style

{| Concept of Culture. This session will be an ovef view of the various cultures in which we conduct business, including e-commerce.

Clooney

identifies the need for varied marketing strategies within the different economic, political, and cultural environments: Raters

Reference Manual

International Web use and access are growing exponentially, and many businesses are wanting to capitalize on this trend

Refer to page R-8B for a review of long quotations.

and grab their fair share of this global market. Englis h-speaking audiences are not expected to continue to dominate this market. Certainly, more than a literal translation will be required to reach this culturally diverse audience.2

Case studies will be reviewed that are considered classics in the field of

Save this unfinished report. You will resume work on it in Lesson 83.

Iw addttton, international communication. gZummaries of some of our own successes and failures will be reported.

3 Arlene D. Clooney, “Cultural Comparisons in E-Com merce,” 2005, , acces sed January 18, 2006.

312

UNIT 17

Lesson 82

December 19, on

WEEN Be,

Formal Report Project Goals e Improve speed and accuracy » Refine language arts skills in composing report mat a formal e For

A. Type 2 times.

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WARMUP

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The 16 young gathered in Room threat: an extra

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POSTTEST

Repeat the Pretest timed

writing and compare performance.

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acted count

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opened amount

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sa

f. PROGRESSIVE PRACTICE: NUMBERS and follow the directions for If you are not using the GDP software, turn to page SB-11

this activity.

UNIT 17

fescon3

jaaiaee

LANGUAGE /

(PG. COMPOSING A DOCUMENT Compose a |-page document in which you describe how you can use the Styles feature in a resume you are preparing for a job search. You might include features such as fonts, font sizes, indentations, and spacing to control the appearance of your resume. Use default margins, double spacing, and two paragraphs in your document. Provide a title, and type your name at the top of the document. In paragraph 1, you could include information on using styles for those items you want to highlight in your resume such as (1) your name and address at the top of

ES

ca

==> Word Go To Processing Manual

the resume, (2) the section headings that often run down the left side of the resume, and (3) any bullets you want to include for items that contain multiple entries. In paragraph 2, you could include a brief discussion on (1) the margins to use for your resume, (2) line spacing to use for individual entries, and (3) line spacing to use between entries. Include a brief summary statement to emphasize the importance of proofreading your document and the need for accuracy in a resume.

"

rarer.

a‘

z

WORD PROCESSING: INSERT CLIP ART AND FILES Rou.

Study Lesson 83 in your word processing manual. Complete all of the shaded steps while at your computer. Then format the job that follows.

Report 81 58” (Continued) Continue working on Report 81-58.

Insert clip art that is related to communication and similar to this example Set the clip art at a size of 1-inch square, and place it at the right margin even with the first line of the Language paragraph.

{| Conflict Resolution. Whether people are involved in negotiating a contract, working together to remedy product quality issues, or resolving contract interpretations, the need for tact and skill is particularly important in the foreign setting. Many of the seminar topics have implications in the area of conflict resolution. While every effort should be made to prevent conflict, there is a need for guidance in resolving disagreements in foreign cultures. {| Intimacy in Relationships. The degree of physical contact that is acceptable varies considerably. Hugs and kisses are the standard, even in the business office, in some countries. By contrast, the act of touching a person is considered an extreme invasion of privacy in other places. The use of first names may or may not be acceptable. To ask a personal question is extremely offensive in some Cultures. While socializing with business clients is to be expected in some countries, it would be highly inappropriate in others. These are only a few of the relationship concerns that will be explored. {| Language. It is obvious that language differences play a major part in ousiness miscommunication. Whenever there is an interpreter or a written translation involved, the chances for error are increased. There are over “,000 languages used on the earth. Just as with English, there are not only (Continued on next page)

314

UNIT 17

Lesson 83

grammar rules but also varied meanings as words are both spoken and written. Even with the English language, there are differences in usage between the English used in the United States and that used in England. §| Although English is the language usually used in international communication, the topics identified in Table 1 illustrate the complexity of communicating accurately; and the problem continues to grow. For example, literal translations of American advertising and labeling have sometimes resulted in negative feelings toward products. As world trade increases, so does the need for American businesses to understand the complexities of cultural differences. Gregorian offers this example: A businessperson must change his or her expectations and assumptions away from what is customary and acceptable in the United States in terms of personal and social conduct to what is customary and acceptable within the culture of the country where they are conducting business. Any other assumption can have serious consequences and undesirable results. In the other person’s mind, you are the foreigner and therefore you will be the one who might look out of place or act in a way that is considered socially unacceptable.* {| A good sense of humor is an asset not only in our personal lives but also in the business environment. However, it probably should be avoided in multicultural settings because the possibilities for misinterpretation are compounded. Do not use humor that makes fun of a particular individual, group, or culture. Remember that what may appear to be humorous to you may have a negative connotation in another culture. §] Male and Female Roles. There are major contrasts in the ways male and female roles are perceived in different cultures. The right to vote is still withheld from women in countries all over the world. Opportunities for female employment in the business environment vary considerably. Pay differentials for men and women continue to exist even when they are performing the same tasks. Opportunities for advancement for men and women often are not the same. §] Space and Time. The distance one stands from someone when engaged in conversation is very important. If a person stands farther away than usual, this may signal a feeling of indifference or even a negative feeling. Standing too close is a sign of inappropriate familiarity. However, it should be recognized that different cultures require a variety of space for business exchanges to take place. In the United States, that space is typically from Insert clip art that is related to time and similar to this example. The style should be similar to the first clip art you inserted. Set the clip art at a size of 1-inch square, and place it at the right margin even with the first line in the second paragraph of the Space and Time paragraph. Save this unfinished report. You will resume work on it in Lesson 84.

three to five feet, but in the Middle East and in Latin American countries, this

distance is considered too far. {] There is also the element of time--a meeting that is scheduled for 9 a.m. likely will start on time in the United States, but in some other cultures the

meeting may not start until 9:30 or even 10 o’clock. Punctuality and time concepts vary with the customs and practices of each country. Patience really can be a virtue.

4 Gerald Gregorian, Comparing Cultural Differences, Dana Publishing Com-

pany, Los Angeles, 2003, p. 49. UNIT 17

Lesson 83

315

Formal Report Project Type at least 44wpm/5'/Se Format a formal report

Type 2 times.

A.

WARMUP

The new July five 4

schedule*

2

SKILLBUILDING B.

has the Lynx at their

home

park on

27 with the zany Waverley Blackhawks. The Lynx fourth-quarter goals in their last game to win |

}

scored 8 to 4!

x4

11

o

DIAGNOSTIC PRACTICE: SYMBOLS AND PUNCTUATION

If you are not using the GDP software, turn to page SB-2 and follow the directions for this activity.

316

UNIT17.

|

Lesson84

C. Take two 5-minute timed writings. Review your speed and errors. Goal: At least

44wpm/5'/5e.

C.

5-MINUTE TIMED WRITING

4 Proofreading skill is developed with practice. You may 5 want to master several techniques that will help develop 6 and improve your proofreading skills. 7 In order to be a successful proofreader, you will want 8 to schedule time to read through the completed job several 9 times. At the first reading, check your work to see if the 0 Margins are correct and the page numbers are in the right i places. Determine if the spacing and the font styles are 12 correct. With each reading, zoom in on a specific type of 3 error. If possible, read your work out loud and read only 4 one word at a time. You may find that placing a ruler under 5 each line as you read it will give your eyes a manageable 6 amount of text to read. 7 At the next reading, be sure that the content of the 8 document follows a logical order. If any cited works are i9 included, be sure the citations are in the proper format 20 with complete and accurate data. Check to be sure that all 21 the basic rules of grammar, spelling, and punctuation have 22 been followed. Proofread your document when you are fresh 23 and alert. Remember, proofreading takes time and patience.

al?

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(ul Comin ed ueeate

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29

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12

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Sending E-Mail Attachments Your e-mail program will tell you if an attachment has been sent, but the attachment may arrive in unusable or partially usable form. Often the sender and recipient need to use the same or compatible software to open and use each other’s documents, especially if the files contain visuals, records, or spreadsheets. Send a test e-mail by attaching a test document and ask your receiver to send you one in return. If the test fails with a word processing document, open your word processor, and save the document again as a text file. You may lose some formatting (indents, bold, bullets), but any e-mail program, as well as any word processor, can usually read the file.

UNIT 17

Lesson 84

317

DOCUMENT PROCESS! Table

TABLE 2. FOREIGN-CITY SEMINARS ais Arial Bold 13 pt

84-42”

City

Boxed Table

| Melbourne

__| First Seminar | Second Seminar | 4)(.) 35) 44 9 | May 2-4

Rio de Janeiro | May 9-11 May 16-18

| July 18-20

Hamburg

May 23-25

| July 25-27

(Continued)

Continue working on Report 81-58.

| June 6-8

|

July 11-13

Beiing

| Tokyo

Report 81-58”

July 5-7 z

August 1-3

Warsaw

June 13-15 zk] August 8-10

Oslo

June 20-22

August 15-17

Madrid

June 27-29

August 22-24

esgoilel =]

{| Religion, Values, and Ethics. While we can recognize the difficult challenge presented by language differences, this category (religion, values, and ethics) is in some ways the area that can bring about the most serious breakdowns in relations with those from other cultures. ° The very nature of religious beliefs suggests that this is a delicate area for those involved in business transactions in foreign countries. Also, religious beliefs affect the consumption of certain products throughout the world. Examples are tobacco, liquor, pork, and coffee. Values are a reflection of religious beliefs for most people. We often hear references to right and wrong as applied to the ideals and customs of a society. Values relate to a range of topics, and they may pertain to areas such as cleanliness, education, health Care, and criminal justice. Such

values are often very personal and as such can have a variety of interpretations. The more interpretations there are, the more likely it is that miscommunication will occur. Ethics can be considered as standards of conduct that reflect moral beliefs as applied to both one’s personal life and one’s business life. ] Huntington suggests that now more than ever, a code of ethics is essential within the business environment. When this code of ethics is missing or if it is not enforced, chaos and financial ruin for everyone associated is often the result. A code of ethics is increasingly being recognized as an intrinsic and critical component in any business environment. Newspapers are filled with reports of scandalous, unconscionable, nonethical behavior that has led to the downfall of otherwise successful businesses. The lack of ethics in business conduct has led to disastrous effects for both the businesses in question and the consumers and their investments in these companies.®

° Marilyn C. Huntington, Business Ethics and Workplace Compliance, Horizon Publishing Company, New York, 2005, Dros: 318

UNIT 17

[~ Lesson 84

TENTATIVE SEMINAR SCHEDULE

Ws malicaled sarhion, itisour intent Lhat allemployees

Wl participate in Whose seminars, For that poason Uhure wilt belo tdentical Uhitre- day seminars Insert clip art that is related to world travel and similar to this example. The style should be similar to that of the earlier clip art you inserted. Set the clip art at a size of 1-inch square, and place it at the right margin even with the first line of the first paragraph.

dchwilule for thise seminars is.shown in Sable2. (Insert Table 84—42 here)

She Marketing Oepariment isto becommended for

Commuricalion aemiumanrs. C13 canbe soon, special

alleniion is being yiven lothe stupor Lopics for These Mn-acrnice proyrams. Cyorts are also bemg matte so

Save this unfinished

report. You will resume work on it in Lesson 85.

UNIT 17

Lesson 84

319

WAT

ed

Formal Report Project Goals » Improve speed and accuracy * Refine language arts skills in proofreading © Format a formal report

Anie2 ares

A.

warmup | 2 3

Bev ordered the following: 24 #794 napkin boxes, 48 11 #265B quarts of ketchup, and 72 reams of 20-lb white jerawhehe 8 7) paper. Did you receive the prize jalapeno peppers we sent? 3 eee ee ee ee eee

ee ee

eee eee

eC

Te i)O50)" (/ ae

SKILLBUILDING B. Type the columns 2 times. Press Tas to

move from column to column.

B. TECHNIQUE

4 5 6

PRACTICE:

M. A. Barnes Nathan Favor Lee Chinn Xavier Saxon i

TAB. 4

Julie Herden Brett Irvin Rick Kenwood Lance King

Lynn Lisa J. E. Chad

Masica 0’Keefe Perry Quinn

Don Trueblood Matthew Utbert Jill Voss-Walin Robin Yager ma

LANGUAGE AF frente

D.comparethis paragraph with lines 4-7 on page 305.

320

UNIT17_

[/ D. PROOFREADING 8 9 i0 |

A visitt to Europe is a vacation that many people dreem of doing. There are many countrys to visit and hundreds of sights to see if you can spend at least for weeks on the continnent. A trip too Europe is one you will never forget.

|Lesson85

Report 85-59" Title Page

REED

Reference Manual

Refer to page R-7B of the Reference Manual to format the title page.

Report 85-60" Table of Contents

Retain

Reference Manual

Refer to page R-7D of the Reference Manual to format the table of

Create a title page for Report 81-58 as a separate document using standard format and making these changes:

1. Change to 11-point Arial before typing any part of the title page. 2. Type INTERCULTURAL SEMINARS as the title. 3. The report is to be submitted to Jordan D. Sylvester, Director, ©Human Resources Department. Type Jordan

Create a table of contents for Report 81-58 as a separate document using standard format. The table of contents shown is incomplete. Refer to your report to compose and complete the table of contents. Make these changes:

1. Change to 1 1-point Arial before typing any part of the table of contents page. 2. Refer to the finished report to compose and type the table of contents. The

D. Sylvester, Director on one line followed by the department name on the next line. 4. The report is being prepared by Lydia Reyes, Marketing Manager, Gold Coast Healthcare. 5. The date is February 12, 20--. 6. When you are finished typing the title page, apply the Title style to the title.

entries should include all side headings and paragraph headings from the report. Refer to the finished report for the page numbers. 3. Type the side headings in all-caps at the left margin. 4. Type the paragraph headings in upperand lowercase indented 0.5 inch from the left margin. 5. Do not include the report header.

contents.

(Continued on next page)

UNIT 17

Lesson 85

321

Title style

CONTENTS

Arial 11 pt

PROBLEN ......: rentiyn abeituk SEMINAR CONTENT

2

1x2

tapdaickeae tv vces ecunisce shia teo eee

eee

iiiivi vcessccscate coed epee eee

a

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s 2

stab Body Positions and Movements 0.22.2) oo... ceeececcececsscescescceceeseeeeceseees 3 Intimacy in Relationships...:....).0:11 eee Space and Times orb wc cccicccos dices cee eee eee

TENTATIVE SEMINAR SCHEDULE)

x2.

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BIBLIOGRAPHY ss2252.5 14.5 005..Sdsdussticsa ds ec

Report 85-61 > Bibliography Rote

Reference Manual

Type the bibliography for Report 81-58, shown here as a separate document using standard format. Follow these steps:

1. Change to 1 1-point Arial. 2. Type the bibliography in standard for-

Arial 11 pt

ee

Tile style

BH Ye 4. Do not include the report header.

BIBLIOGRAPHY

Alvarez, Ana Maria, and Allen Hwang, “Communication Across Cultures,”

International Business World, April 2006, pp. 39-42.

Spell-check your report for errors. Proofread it for omitted or repeated words, errors that form a new word, and formatting errors.

Clooney, Arlene D., “Cultural Comparisons in E-Commerce,” December 19, 2005, accessed on January 18, 2006. Demirchyan, Angela, William Hamilton, and Chang Ho Han, The Dynamics of Intercultural Seminars, Gateway Publishing, Boston, 2005.

Gregorian, Gerald, Comparing Cultural Differences, Dana Publish ing Company, Los Angeles, 2003.

Huntington, Marilyn C., Business Ethics and Workplace Compliance, Horizon Publishing Company, New York, 2005.

Report 81-58” (Continued)

Progress and Proofreading Check

Finalize the report project: e Proofre rrootreadad all all the pages ges for format i and typing errors. e Assemble the pages in this order: title page, table of contents, body, bibliog-

Documents designated as Proofreading Checks serve as a check of your proofreading skill. Your goal is to have zero typographical errors when the GDP software first scores the document.

322

UNIT 17

Lesson 85

i

3. When you are finished with all entries, apply the Title style to “BIBLIOGRA-

mat.

Refer to page R-9B of the Reference Manual to format the bibliography

hesehse

4 2 1X2 6

raphy, and a blank page for a back cover © Staple sheet. the report pages together.

International Forma \ nada)

International Formatti (Germany) |

International

Formatting—

hikes pic Biche

(Japan)

mo

16 April 20--

|

Mr. Henry

Human Resources

|

Gemey Techtronics Avenue Raymond Poincore

)

75116

|

Director

Paris

FRANCE

| MEXICO TRAVEL

R. Defforey

|

|

Dear Mr, Defforey

|

DESTIN

idin an employee exchange this coming Most Popular Attracti

f our 26 production employees

year.

As

will benefit both

April 15, 20-hrough the various units of our production lals division and continuing right on through our @ projected rotation plan for you to review oyee rotations we discussed at our last meetir

INTRODUCTION Since the mid-1990s, national parks in Mexico have t Visitors from the Americas, Europe, and Asia. As a re:

je if there are any changes you wish to make. You tech.com>, or, if you wish to speak to me directly

requests have been made for travel brochures and may Therefore, in the next few weeks, we will be publishi maps to accommodate these requests

this

BROCHURE

18 April 20:

[ Area [Northern | Northern |Northern | Central | Central {Central [Southern Southern

| = ___Site |[ ‘Cumbres de Majalca | Cumbres de Monterrey |Sierra del Pinacate ElTepozteco a _| Iztaccihautl y Popocatepetl | Malinche _ md | Bonampak/Yaxchilan Monuments. | Chichén Itza_

| Southern| Dzibilchaltun

=e

Southern | Sian Kaan Biosphere Reserve MAPS Maps will be supplied for the locations listed above, visitors from the nearest cities to the tourist attraction]

stations will be highlighted, and approximate walking maps. Individual maps will be prepared for each area southern), and a comprehensive map for all three visi Please send any advertising pieces you wish to prom« Relations Director

year.

hale

The brochures will include a detailed description of tf

beginning and ending visitation schedules, highlights photog aphy locations. Brochures will be prepared or in the table below, The fourth column indicates how 1 ranked among the top ten most popular sites in Mexid

coming

As soon as

s for all affected employees.

a ice

we have agreed

on

I know that

ticipating this collaborative effort

Ms. Sharla D, Enterline Project Coordinator Carroll Technology

8723 Hill Avenue Bowling Green, KY 42823 Dear Ms. Enterline

The followir

nformation is being sent to assist you with Japanese mailing rules.

a service to your employees, I am providing the following summary of these rules Japanese mailing address consists of the name, street address, town, city prefecture, postal code, and country. The illustration below shows how an address should appear on an envelope going to Japan

a

_ Address Items

Name

Street

Address,

Town

(first address)

;

Address Example

| Mr. Yoshifumi 1-17,

Akai-cho

| City, Prefecture (second address), Postal Code |Minato-ku, JAPAN

Uda

Tokyo

108-8005

JAPAN

Please e-mail me if you have questions about mailing rules in Japan. You can reach me at Very sincerely

S. Hiroshi

Shipping Department hk c: K. Tachikawa

As

S

Lesson 86

International Formatting Goals Type at least 4Swpm/5'/Se Format international documents

A. type 2 times.

fA. warmup The

lynx at the zoo

quickly cages {

B.

to a new cage

place

the

)

lynx 4

fought

(#248-I

wildly

(all of them) 5

and had to be moved

or #357-II).

a

into

7

9)

These

2

areas.

34

individual

8

g

4

adjoining

10

11

|

12

DIAGNOSTIC PRACTICE: NUMBERS

If you are not using the GDP software, turn to page SB-S and follow the directions for this activity.

C. Take three

C.

12-second timed writings on each line.

The scale below Mie act line shows your wpm

5 6

speed for a 12-second timed writing.

12-SECOND SPEED SPRINTS The car will now have to turn off on the Mark must type these lines fast and press We had a lunch at the lake and went for a Take this disk to have it fixed by the end 1

324

UNIT18

|

Lesson 86

5

20

29

3

39

40

lane to the lake. for a high speed. walk in the park. of your workday. 45

90

55

60

D. Take two 5-minute timed writings. Review your speed and errors. Goal: At least 45wpm/5'/5e

D.

5-MINUTE TIMED WRITING

8 9 10 11 12 13 14 is i6 17 ig i9 20 21 22 23 o4 25 2 27

During good economic times, businesses have trouble 1 finding and keeping their skilled workers. As a result, some places may offer great benefits to their workers. This 34 could include such things as sick leave, life insurance, 45 profit sharing, paid time off each year, and flextime. The concept of flextime was introduced to the work force quite a few years ago. Companies adopted the concept for a lot of reasons. Among the top reasons for flexible 90 work schedules at that time were to reduce the number of 101 cars on the road, to help workers to meet their families’ 113 needs and demands, and also to attract more women back to 124 the work force. 128 Businesses can manage such a schedule in a few ways. 138 Employees may have a chance to choose when to arrive and 150 161 to like who people leave for the day. This policy allows work early in the day to start early and end early and vice 173 versa. Other companies may allow their employees to work 185 extended hours for four days and then enjoy three days off. 197 This type of benefit has helped both workers and companies. 209 220 Companies recognize that their workers are more productive

023

and

absences 1

2

are 3

|

lower. 4

|

225 5

|

6

|

7

8

|

S|

Ol aa

ais

12

_Keyboarding Connection ==—— Effective Teleconferencing for Meetings Teleconferencing is a useful way to conduct meetings with businesspersons across the globe. To make the best use of teleconference meetings, follow these guidelines. Since sound quality varies greatly, use the best equipment available. Allow individual participants enough time to use their technology. Participants should select a conference leader and alternate that leadership. Distribute agendas to everyone in advance, possibly via e-mail. Be sensitive to time zone differences. Since it is possible someone will experience an inconvenient time, consider rotating the times of the meetings. Assign someone to prepare and e-mail to the participants a brief summary covering the main discussion topics and

action items of the teleconference.

UNIT 18

Lesson 86

325

POPE. METRIC PAPER SIZE Paper size for correspondence United States is typically 8.5 X 11 However, correspondence in many countries is often formatted on

in the inches. foreign metric-

sized paper. The most popular of these is called A4 paper, and it measures 210 X 297 millimeters—approximately 8.25 x 11.75 inches.

8.25 inches (210 millimeters)

Gos

a o 2 =< oO oO g =

°

*

A4 Metric Paper Size

a=

Pars

oss vemlon “N —

. METRIC ENVELOPE SIZE A standard large envelope sures 9.5 X 4.125 inches. lope for metric size paper and it measures 110 220 4

(No. 10) meaA large enveis called DL, millimeters—

approximately 4.33 X 8.67 inches. The No. 10 envelope is not as deep as the metric envelope, but it is slightly wider,

8.67 inches

(220 millimeters)

DL Metric Envelope

4.33 inches (110 millimeters)

326

UNIT 18

+

Lesson 86

>

BR9G. INTERNATIONAL ADDRESSES IN LETTERS International addressing is becoming more common with the increased popularity of the Internet and frequently requires changes to the address lines, such as the addition of special codes, abbreviations, and capitalization. Individual organizational preferences for international address

formatting will vary. Therefore, the most technologically efficient formats for international addresses will be used, including the use of all caps and the name of the country spelled out as the last entry of the address, as shown in the examples below.

Canada Address Example: 8437 Dixie Road «—_______ Brampton, ON L6T 5P6 ~——

Street Address [street number followed by street name] City/Province/Postal Code [2 spaces after the province;

CANADA

Country Name [typed in all-capitals]

« . polite request

Edit the sentences to correct any errors in punctuation.

Use a period to end a sentence that is a polite request. Will you please call me if I can be of further assistance. Note: Consider a sentence a polite request if you expect the reader to respond by doing as you ask rather than by giving a yes-or-no answer.

20 21 22 23 24 2

We need the following items, pens, pencils, and paper. May I suggest that you send the report by Tuesday? These are some of your colleagues: Bill, Mary, and Ann. Would you please pay my bills when I am on vacation? Our flag is these three colors; red, white, and blue. Would you please start my car to warm it up for me.

Situation: You work for Lakewood Hospital in Springfield, Oregon. For the purposes of this simulation, your name will be Lucille R. Medford. Your e-mail address is Imedford @lakewood.com. For the next five days, you will prepare documents for several units within the hospital—Admissions, Billing, Dermatology, Oncology, and Surgery. You will also format various documents includ-

Correspondence 91-88" Business Letter

in Block Style

ing correspondence and medical reports for these units. Today is November 1. You will spend your first day working in the Admissions Office preparing the documents that appear in your in-basket for today. Proofread your work carefully and check for spelling, punctuation, grammar, and formatting errors so that your documents are mailable.

November 1, 20-- | Ms. Nancy J. Dodson | 3727 Harris Street | Eugene, OR 97405-4246 | Dear Ms. Dodson: {] Thank you for contacting us and considering us as your primary care

provider. We are confident that you will be pleased with our services and our patient care, and we look forward to many years of serving your health needs.

{| Now that you have made your final selection, we would like you to complete the enclosed Patient Information Form and send it back to us at your earliest convenience. As you Can see, the form asks mostly for personal

: explanatory material

information so that we can contact you or your employer if necessary. In addition, the form requests the following information: the name, address, and telephone number of your insurance company and your insurance policy number.

(Continued on next page) 350

UNIT 19

Lesson 91

Type ap as the

{| Again, welcome to Lakewood

Hospital! If there is any additional

Stable

information we can provide about our services, do not hesitate to call us at

simulation.

555-2300 or e-mail me at [email protected].

Sincerely, | Lucille R. Medford | Office Manager |ap | Enclosure

Table, Table

Create a patient information form using __ 5. the illustration below and these steps: P : 1. Insert a table with | column and 15 rows. : i lies 6. 2. Split cells as shown to provide room oes nae for individual entries. BT achecan acon 2. own dy . 4. Bold the information in Rows

Insert blank lines above and below the centered section headings, g and typeyp the headings in 12-point Arial. yee aa a aprons : Insert 5 spaces between the parenthe-

ses 1n Rows 4 and 9. ; 7. Insert | blank line above the in Rows 2 to 6, 8 to 10, and Ri oplval Ofpcrcent chadino

1, 7,

and 11.

. : information 12 to 15. to Rowan,

a

We, il, euavel 1S).

LAX

Aral 12p. PATIENT INFORMATION

Name: (last, first)

Birth Date:

Street Address:

Phone: (

ZIP:

EMPLOYER

INFORMATION

Employer: Street Address:

INSURANCE INFORMATION Name of Company: Address:

Phone:

Policy Number:

Signature: UNIT 19

Lesson 91

351

MEMO TO: Lh. Atraham Kramer Memo

FROM:

DATE:

SUBJECT:

faula Compbell

ae

}, 20--

Racuotogy ¥ab Closing

Neal week the Kadi Kabol in Buildin og g y will be closed for repatns. Sreabise that thivls theweek you Ut going Iblake a group of lonn Mb see oun neu

explanatory material

Vould

pllase gure mea call onGt. 75 rf thus lab

-polite request

ap

c:0n. Rinol, Dn. Harinofahs

352

UNIT 19

Lesson 91

WATT 4 Medical Office Documents Goals e Type at least 46wpm/5’/5e e Format medical office documents

A. Type 2 times.

_A. WARMUP | 2 3

Missy examined these items: the #4261 oil painting, a Bowes & Elkjer porcelain vase, and the 86-piece collection of glazed antique pitchers. There were 337 people present. 1

B. Take three 12-second timed writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

B. 4 5 6 7

C.

|

2

|

3

4

5

6

|

8

9

10

x

11

12-SECOND SPEED SPRINTS Their home is on a lake that is right south of the They have a boat and motor and spend a lot of time Kay caught so many fish that she gave some to the She was so pleased that a young girl would do this Se

prairie. fishing. old lady. for her.

PROGRESSIVE PRACTICE: ALPHABET

If you are not using the GDP software, turn to page SB-7 and follow the directions for this activity.

Business Communication There are five components to the communication process, whether written or oral. The sender is the person who initiates the communication process. The message is the information that needs to be communicated (for example, “There will be a meeting at . . .”). The channel is the method for transmitting the message (for example, e-mail, letter, memo, orally). The audience is the person(s) who receives the message. Feedback is the response given to the sender by the audience that enables the sender to determine if the message was received as intended. The most effective communication within companies must flow not only downward but also upward. YOUR Suppose you send a memo to 20 people in your department announcing a meeting TURN _ to discuss your company’s new policy on flextime. Who is the sender? What is the message? What is the channel you use to transmit the message? Who is the audience? What is the ultimate feedback?

UNIT 19

Lesson 92

353

D.

D. Take two 5-minute timed writings. Review your speed and errors.

8 9 i0 ii 12 is i4 is

Goal: At least 46wpm/5'/5e

5-MINUTE TIMED WRITING The first impression you make on a job interview will be a lasting one, and you will want it to be favorable. A safe choice is to dress conservatively. If you have time, find out what people who are currently employed at this company wear to work. You can acquire this information by simply calling the human resources office. Or, you could observe what the current employees are wearing when you pick up a job application from a company.

16

As you

plan the

details

of your

appearance

before

your

17

job interview,

is 9

want to present should be clean

20 21 22

nails should be neatly groomed, and your shoes should be clean and polished. You should use only a small amount of perfume or cologne and wear only basic jewelry. Plan to

be cognizant

of all the details.

11 2 34 45 57 68 80 88

You will

99

111

a neat and clean appearance. Your clothing 122 and very neatly pressed. Your hair and your 14

146 57 169 23 arrive for the appointment in time to make a final check ofis: 24 your appearance before the interview. 188 25 Your appearance may not be the sole factor that will is9 2 secure the job, but it will help you make a positive first 21 27 impression. Remember to dress for the position you would 222 22 like rather than the position you have. 230 je a Le Ae Gi DSi Hah ie aaa ea 8 9 100 yi i 12

Report 92-64 Business Report

>

This is November 2, the second day assignment at Lakewood Hospital. you are assigned to the Billing where you will complete documents

of your _to the activities in that office. Your first Today —_ assignment is to prepare a report describing Office, the billing process at Lakewood Hospital. related

LAKEWOOD

BILLING PROCESS

November 2, 20--

{| The billing process at Lakewood

Hospital will be undergoing review soon.

This report will explain how fees are determined,

how transactions are

recorded, how payments are made, and how overdue accoun ts are collected. Determining Fees

{] Fees that a physician charges for services should be fair both to the s patients that are under his or her care and to the medical profesjon.

A doctotg) fees should be based on the following critega : (Continued on next page)

354

UNIT19

| Lesson 92

Perarac

Reference Manual

Refer to page R-12C of the Reference Manual for

°

the amount of time involved in providing the’Service

°

the level of skill required in providing the service

e

the degree of expertise required to interpret the results of the service

a review of list formatting.

‘provided

4] Fees should be identified in a fee schedule that lists procedures performed and the charges assessed for those procedures. The fee schedule should be

eS

made available to patients if(t’> requested. If patients itu

of the fee an estimate should be given to the patient. In all LGU

tel this

estimate should be made available to the patient before treat ment begins.

RECORDING TRANSACTIONS 4] A record of syee

visits must be maintained. A chargeslip should be

used to record, procedures. The charge slip includes please such as a list of all procedures; a checklist of all diagnos/6; space for additional check li

and balanceso

information; and an area for all previous charges, payments, As the doctor

performs procedures, anotations and changes are made to i charge slip so that it is always kept current. The charge slip should be attached to the patients!) chart. When all procedures have been completed, a copy of the

charge slip is sent to the patient to indicate the charges incurred during the patient’s visit.

MAKING PAYMENT ARRANGEMENTS 4 A patient’s bill can be paid by one of the following methods: e

A patient can pay the bill by cash or check at the conclusion of the visit.

e

A patient can pay fixed amounts of the bill at any designated times,

weekly or monthly. e

A bil canbesent to the patient at the conclusion of the visit.

e

A bill can be sent to the Health Mnsurance Carrier.

COLLECTING OVERDUE ACCOUNTS {| There are a number of reasons why a patient might, pay a bill. What ever the reason, however, steps must be taken to collect delinquent accounts. has been over due, here are Depending on the number of days the acount A

some suggestions for steps that can be taken to collect payment:

(Continued on next page)

UNIT 19

Lesson 92

355

30

. Attach a reminder when the bill is sent if payment is over thirty days overdue (this is thegrace period given to accounts). If payment is not received after the reminder is sent, it may be necessary to call the patient to request payment.

The next step would be to attach a personal note to a statement that is overt due, possibly as long as 60 days.

Make one further attempt to telephone the patient for payment.

Send a collection letter for payment. The letter should be friendly) but

firm. Remind the patient that the account is overdue. Offer to assist the patient in making payments on d échedule by establishing a payment plan. Leave rounrtinbecss the patient can call you if there are any questions that need to be answered regarding the bill.

The I

et

Rea ciel

se Ne

on

ine

account to a collection agency or go to court for legal action. This is a ut

costly step for both caregivers and patients, and,should be used only as a last resort.

Table 92-48

STATEMENT

>

WENDY NEWMAN, M.D. Lakewood Hospital 970 Kruse Way Springfield, OR 97477 Phone: 541-555-2300 E-Mail: [email protected]

Boxed Table Press the Space Bar 10 times between the phone number and the e-mail address.

Patient: Address: City/State/ZIP: | Date

Marion W. Fleming 1654 Franklin Boulevard Eugene, OR 97403

| Description

| Charge | Payment 3/18/06 | EKG | 185.00 50.00 j— 3/18/06 | Laboratory work | 125.00 | 25.00 3/19/06 | X-ray 85.00 0.00 3/21/06 | Cholesterol ena 75.00 | 25.00 3/21/06 | Laboratory work | 80.00 1 823.00 /

|

Total Due

356

UNIT 19

Lesson 92

au:

Ir

Balance

Lesson 93 Medical Office Documen Goals ® Impr speed ov and accurac e y

® Refine language arts skills in composing e Format medical office documents

A. Type 2 times.

PA.

WARMUP Did you hear

1

Everybody "with 1

gusto." (ih

the excellent

in that crowd

ee

The SL

sizable

|e

tks

quartet

(estimated ese

crowd

of junior

at over

filled

500)

cadets?

applauded

the 3/4-acre

ae

PN

ACT

i)

park. Te a

wale

SKILLBUILDING ~ PRETEST PRETEST

B.

PRACTICE

POSTTEST

PRETEST: Discrimination Practice

Take a 1-minute timed

writing. Review your

4 5 6

speed and errors.

Did the new clerk join the golf team? James indicated to me that Patricia invited her prior to last Wednesday. He believes she must give you a verbal commitment at once. Re)

PRACTICE

C.

bien

ety oT

Rae Ree eee ebees vir Ge

A@- a4 14

11 23 34

12

PRACTICE: Left Hand

Speed Emphasis:

If you made no more than 1 error on the Pretest, type each individual line 2 times. Accuracy Emphasis: If you made 2 or more errors, type each group of lines (as though it were a paragraph) 2 times.

POSTTEST

7 8 9

D. i0 ii (2

vbv bevy verb bevel wew went week weans ded dent need deals

vibes breve viable weigh weave wedges moved ceded heeded

braves thawed debate

verbal beaver weaker beware edging define

kettle tryout soiled

kernel uneasy ration

PRACTICE: Right Hand klk kale look kilts uyu buys your gummy Oio oils roil toils

lakes knoll dusty young onion point

likely unduly oriole

E.

POSTTEST: Discrimination Practice

F.

PROGRESSIVE PRACTICE: NUMBERS

lacked jaunty joined

Repeat the Pretest timed

writing and compare performance.

If you are not using the GDP software, turn to page SB-11 and follow the directions for this activity.

UNIT 19

Lesson 93

357

LANGUAGE ARTS") NRA

on

yee

§PPG. COMPOSING AN E-MAIL MESSAGE Compose an e-mail message to your employer, Dr. Natalie Benson nbenson @lakewood.com, informing Dr. Benson of the appointments you have scheduled for Tuesday, April 17, 20--. The first appointment is with James Mitchell, who is coming for his annual physical—make this appointment at 9 a.m. The second appoint-

ment is with Karen McDaniels, who is going to have her blood pressure and cholesterol checked. She will see Dr. Benson at 10 a.m. The final appointment is with Mary Ann Bradley, who will see the doctor about flu symptoms. Be sure you use an appropriate greeting, closing, and signature. Save but do not send this e-mail message.

PRC DOCUMENT Correspondence, 93-90 Business Letter in

Modified-Block Style

This is November 3, the third day of your assignment. You will work in a specialty area—the Dermatology Unit. Der-

matology is a branch of science dealing with the skin and its structure, functions, and diseases.

November 3, 20-- | Dr. Stanley G. Streisand

| Professor of Medical Science |

Hillside Medical College | 110 Sunset Drive | Eugene, OR 97403-2120 | Dear Dr. Streisand:

{| Thank you for the invitation to address the students in your medical science class on the topic of dermatology. As you know, this is my specialty; | am particularly interested in the topic of skin rashes and their causes and treatments.

{| | recognize that your students are beginning medical school students, so my presentation will focus on a very general talk about dermatology. | am enclosing a copy of a paper | presented at the AMA meeting in San Francisco last week that | think would be appropriate for your students. The audience at my AMA presentation was primarily first-year nursing students who were interested in a general background of the more common types of skin rashes.

{| Please send me a copy of your program with directions on how to reach your classroom on the day of my presentation. | look forward to meeting with your students.

Sincerely yours, |Angela Miller, M.D. | ap | Enclosure | PS: Please let me know how many students you have in your class so | can prepare an adequate number of handouts for them.

(Continued on next page)

UNIT 19

Lesson 93

Report,

COMMON

93-65

SKIN RASHES

Thor Caused and Cured

Business Report

bhin Nobhes. DERMATITIS ®

Instead of underlinining a word, use italic.

Te Allergic Contact Dermatitis. This shin nash occuhs

affor contact is made with certain substances, cabled

allergens. She hash occurs ob.a heaction ofthebody's

Ue

expoduhe toan

hut can develop whon

(Continued on next page

UNIT 19

Lesson 93.

—

359

_

Akin

ECZEMA

tyappear hed and bloteuy all over. Sha disease

oceubbatany age but mainly from infancy tochildhood.

dt affects about 3 percent of the United States _ population. Shore are lwo Typed ofecxema—alopic

| syeipink

| F Qtopic

S

Shi

| ual aise eA ha Oe

Ab

Ges Ne

ed

PSORIASIS 1 Phoriabib iba chhoruc Skin disease characlerined

about 5.5 million people in the United States. Mt occurs in alk age oproups and affocts both mon and women.

Whon pdotiabis develops, patches of shin hodden and hecome covere with scales d . Hho Abin thon cracks and

Ranson, face, scalp, and Lower bach. Heft isbellowed that psoriasis isadidorder ofthe

cols10helpprotect

He Lesson 93

agpinst infoction and

"Medical Office Document Type at least 46wpm/5’/5e Format a formal report

A. Type 2 times.

E|

A.

WARMUP

Mr. Baxter will move to 1749 Larkin Street; his old home is in Gray's Woods, just east of the corner of Parson and 167th Avenue. The house sizes are quite different!

SKILLBUILDING B.

DIAGNOSTIC PRACTICE: SYMBOLS AND PUNCTUATION

If you are not using the GDP software, turn to page SB-2 and follow the directions for this activity.

UNIT 19

lLaccon 94

261

C. Take two 5-minute timed writings. Review your speed and errors. Goal: At least 46wpm/5'/5e

C.

5-MINUTE TIMED WRITING 11 Innovative technology may bring new problems for our homes and businesses. A rising shift to use a cell phone is 2 35 causing many people to look at the etiquette of cell phone 47 should usage. Are there times and places where a cell phone

4 5 6 7 8s 9 10 11 2 13 14 is 16 17

not be used? People want to be able to stay in touch, no matter where they are or what they are doing. However, in some places cell phone usage is inappropriate or not allowed. For example, you would not want a ringing cell phone to disrupt an entire production if you are enjoying a concert or play. As a consideration to everyone in the audience, the management may make an announcement asking audience members to turn off their cell phones or pagers before the production begins. Making this request gives everyone the

18

chance to enjoy the show.

156 fe

19 20 21 22 93 2 25

Often you see someone driving a car while talking on a cell phone. Talking on the phone while you are driving is not a good idea. When you are talking on the phone and not concentrating on driving, you may cause an accident. If you are driving a vehicle in traffic, your full focus should be on the road. Be cognizant of this. Do not use your cell phone when driving.

163 i79 191 28 215 226 230

Pt

2

Se

eae

i RST

Cie NR re Wi

Sie

ane)

orlOe ees

60 71 82 93 105 117 128 140 15}

ema

Table,

This is November 4, the fourth day of your

94-49

assignment. Today you are working inthe _ Insert | blank line after the information in

You will begin by typing this boxed table.

Oncology Unit. Oncology is a branch of — each row.

Boxed Table

science dealing with the study of tumors. DESCRIPTIONS AND TREATMENTS OF ADULT BRAIN TUMORS So

Types of Tumors

Description and Treatment

Astrocytomas

Tumors that start in brain cells. Treatment includes surgery, chemotherapy, and radiation. |

Brain stem gliomas

Tumors located in the bottom part of the brain, which connects to the spinal cord. Treatment includes radiation and biological therapy.

(Continued on next page)

362

UNIT 19

Lesson 94

|

Tumors that occur in the area of the brain called the cerebellum. Treatment is similar to that for astrocytomas.

| Cerebellar astrocytomas

Craniopharyngiomas

Tumors that occur near the pituitary gland. Treatment includes surgery and radiation.

Oligodendrogliomas

Tumors support transmit surgery,

that begin in brain cells that provide and nourishment for the cells that nerve impulses. Treatment includes chemotherapy, and radiation.

= Correspondence 94-91 A Business Letter

in Block Style

November 4, 20-- | Dr. Samuel Abbott | Sacred Heart Medical Center | 267 Ferry Street |Eugene, OR 97401-2409 | Dear Sam: | Subject: Paul R. Williams. q On September 3 | examined Mr. Williams and discovered a Stage 1A, Cleaved B cell follicular lymphoma in the left inguinal region. | conducted a surgical excision and recommended radiation therapy. Mr. Williams completed his radiation therapy four weeks ago and feels well at this time. He has no complaints, his appetite and energy are normal, and he looks good. His weight is down five pounds upon my recommendation four weeks ago that he lose some excess weight. 4] There are no abdominal or inguinal lymph nodes to his scrotal sac exam. There are, however, three- to four-millimeter nodes in the right inguinal region that appear totally unchanged from his original exam on September 3. His lungs are clear, his heartbeat is regular, the liver and spleen are not enlarged, and there are no palpable masses. 4] It appears to me that Mr. Williams has recovered satisfactorily from his radiation therapy. He has requested a second opinion, and | am therefore recommending that he make an appointment with you at his earliest convenience. We will prepare a referral for Mr. Williams and forward it to

your office in a day or two. Sincerely,

| Donna Stensland, M.D.

| ap

Table

Open the file for Table 94-49 and make

supportive

94-50” "

the following changes:

brain;

Boxed Table

1. Press ENTER

| time after the title,

change to 12-point Times New Roman, 4, and type the subtitle November

20-- in bold. 2. Add this entry to the table so that it will appear in alphabetical order: Gliomas The general name for tumors

that

come

from

for

astrocytomas

tissue

of the

example,

or

oligodendrogliomas. They may be benign or

malignant. 3, Apply a Table AutoFormat

of your

choice. Select one with distinctive borders and shading that will make the table easier to read.

the UNIT 19

Lesson 94

363

Lesson 9S

Medical Office Document Goals Improve speed and accuracy Refine language arts skills in proofreading Format medical office documents

A.

A. Type 2 times.

warmup | 2

The extra black vacuum cleaners with the large-sized grips were just lowered to $160 from $240 (a 33 1/3% markdown). Jay’s #57 quilts were marked down to $98 from $108. :

D

4

4

5

6

7

8

9

i OS

|e

ii 2 3%

ee

SKILLBUILDING B. Type each word as shown until you reach the backspace sign ( 3" tab Aon Bariid

:

mae ee

the middle of a sentence.

=

=) bieoiarae

WORD PROCESSING: LINE NUMBERING

Manual

Study Lesson 96 in your word processing manual. Complete all of the shaded steps while at your computer. Then format the jobs that follow.

An affidavit is a sworn written statement made under oath.

Report 96-67

Possession Add line numbering for all lines in this document. When this document is

>

{ 2

Lax

4 5 COUNTY 6

actually typed, the line

7

numbers will vary from

P

those shown here.

AFFIDAVIT OF POSSESSION

9

1'tab

OF WINDSOR :

:

lo :

Eric Wesley, being first duly sworn, deposes and says: ;

:

;

,

2X

:

That he is an adult person and is a resident of Windsor County,

io Vermont, and that his mailing address is PO. Box 801, Ludlow, VT 05149.

11

(Continued on next page) UNIT 20

Lesson 96

371

12

of the That he knows the history, ownership, and occupancy

, Vermont, to wit: 13 following-described property situated in Windsor County 14

15

r of All that part of the Southeast Quarter of the Northeast Quarte

described as follows: 16 Section Nine (9), Township Seventy-two (72), further

of the Northeast 17 Beginning at the Northeast corner of said Southeast Quarter 0 feet; 18 Quarter; thence South along the East line of said quarter 1000.0

West 204.00 feet; 19 thence west 575.00 feet; thence North 200.00 feet; thence »0 thence North 800.00 feet; thence East 979.00 feet.

That the record title holder in fee simple of the above property is 22 above03 Eric Wesley, a single person; that he is presently in possession of the 24 described premises;

That ownership of the aforesaid property is based upon an 26 »7 unbroken chain of title through immediate and remote grantors by deed of 28 conveyance which has been recorded for a period of more than twenty-one 29 (21) years, to wit: Since August 21, OAS ate

eatin

That the purpose of this Affidavit of Possession is to show proof of 31 32 ownership by providing and recording evidence of possession for 33 marketable title as required by the Marketable Record Title Act of the State 34 of Vermont. | 12x 5 underscores

DATED this

36

Underscore is 5 characters wide.

Underscore starts at 3-inch left tab and ends

39

Signature title ends at

40

6-inch right tab.

Ay

if

underscores to the right margin

i

at the right margin.

day of May, 2006, at Ludlow, Vermont.

—.3’tao Blake Crawford

©9"

Attorney-at-Law 12x

Subscribed and sworn to before me this

day of May, 2006.

42

Underscore starts at 3-inch left tab and ends

at the right margin.

Correspondence 96-94" Business Letter

in Block Style

43 44 45 46

Notary Public Shirley Blakely Windsor County, Vermont My Commission Expires July 17, 2012

August 30, 20-- | Mr. Eric Wesley | RO. Box 801 | Ludlow, VT 05149 | Dear Mr. Wesley:

4] Enclosed is your copy of the Affidavit of Possession that was filed on your behalf with the Windsor County Courthouse. 41 As you can see, only the Southeast Quarter of your property was included in the affidavit. We will have to file an additional affidavit if you want to add the Northwest Quarter as well as your Franklin County properties. All affidavits must be completed prior to your property being advertised in the Windsor News. 4 | will be out of the office all of next week. If you have questions, please call my associate, Betty Yu.

Sincerely, | Blake Crawford | urs | Enclosure |c: Marvin Steele, Beverley Perez 372

UNIT 20

Lesson 96

Lesson 97

Legal Office Documents Goals Improve speed and accuracy

» Refine language arts skills in the use of punctuation » Format legal office documents

A.type2time.

fA. WARMUP | 2

Jacqueline kept prize #2490 instead of #3761 because it was worth 58.5% more value. That was a great prize! Last year the law firm of Adams & Day donated all grand prizes. |

2

|

3

|

4

|

5

|

6

]

8

|

9

|

10

11

11 2:

12

SKILLBUILDING B.

PROGRESSIVE PRACTICE: ALPHABET

If you are not using the GDP software, turn to page SB-7 and follow the directions for this activity.

C.

PACED PRACTICE

If you are not using the GDP software, turn to page SB-14 and follow the directions for 2 this activity.

D. Study the rules at

Ev.

SEMICOLONS

the right.

RULE > ; No conjunction

RULE p> ; series

Use a semicolon to separate two closely related independent clauses that are not connected by a conjunction (such as and, but, or nor). Management favored the vote; stockholders did not. But: Management favored the vote, but stockholders did not.

Use a semicolon to separate three or more items in a series if any of the items already contain commas. Staff meetings were held on Thursday, May 7; Monday, June 7; and Friday, June 12. Note: Be sure to insert the semicolon between (not within) the items in a series.

Edit the sentences to correct any errors in the use of semicolons.

4 5 6 7 co

9 i0

Paul will travel to Madrid, Spain; Lisbon, Portugal, and Nice, France. Mary’s gift arrived yesterday, Margie’s did not. Bring your textbook to class; I’1l return it tomorrow. The best days for the visit are Monday, May 10, Tuesday, May 18, and Wednesday, May 26. Jan is the president; Peter is the vice president. UNIT 20

Lesson 97

373

Report, | 97-68” Warranty Deed

A seller who provides a warranty deed __ right to sell it. The seller also guarantees warrants (or guarantees) that he or she has _all rights of the property to the buyer. full ownership of a property and has the

WARRANTY

DEED

ne

5 underscores

+1"tab THIS INDENTURE, made this day of October, 2006, between Maria J. Lopez, Grantor, whether one or more, and Barbara Denman, Grantee, whether one or more, whose post office address is 315 Clark Avenue,

Ames, IA 50010-3314.

io

WITNESSETH, for and in consideration of the sum of SEVENTYFIVE THOUSAND

and 00/100 DOLLARS

($75,000), Grantor does hereby

GRANT to Grantee, all of the following real property lying and being in the County of Story, State of Iowa, and described as follows, to-wit: Lots Seventeen (17) and Eighteen (18), Block Seventy-three (73), Original

Townsite of Ames, lowa, SUBJECT TO easements, special or improvement taxes and assessments, mineral conveyances, rights-of-way and reservations of record. (THIS DEED IS IN FULFILLMENT OF THAT CERTAIN CONTRACT FOR DEED ENTERED INTO BY AND BETWEEN THE SAME PARTIES ON THE DATE HEREOF) And the said Grantor for herself, her heirs, executors and administrators, does covenant with the Grantee that she is well seized in fee of

the land and premises aforesaid and has good right to sell and convey the same in manner and form aforesaid: that the same are free from all encumbrances, except installments of special assessments or assessments for special improvements which have not been certified to the County Treasurer for collection, and the above granted lands and premises in the possession of said Grantee, against all persons lawfully claiming or to claim the whole or any part thereof, the said Grantor will warrant and defend. WITNESS, the hand of the Grantor. ~» 3” tab

underscores to the right margin

Maria J. Lopez

(Continued on next page)

UNIT 20 | Lesson 97

STATE OF IOWA County of Story On this day of October, 2006, before me, a notary public within and for said County and State, personally appeared Maria J. Lopez, to me known to be the person described in and who executed the within and foregoing instrument and acknowledged to me that she executed the same as her free act and deed.

Boyd H. Fraser

© 9htta

Notary Public

Story County, lowa My Commission Expires June 15, 2012

Table

97-52”

WARRANTY

DEED TERMINOLOGY

State of Aown

Boxed Table

Your finished table will have different

line endings for column B when

you resize the column widths to fit the contents.

UNIT 20

Lesson 97

375

Correspondence,

Type the e-mail greeting, body, closing,

97-95

E-Mail Message

Mail:

[email protected]

format:

Phone:

712-390-3290

1. Type Hi, David: as the greeting, type the body shown below, and type Yen as the closing.

crerckce Refer to

2. Type this signature: Yen Nguyen

and signature as indicated below in correct

| E-

|

3. Save the e-mail message in GDP, but do not send it.

Manual

{| You might recall last week that | indicated there might be some

Refer to page R-5C and

R-5D: E-Mail Message.

unty

| foré closure property available and that it would be auctioned at the Story,

| Courthouse. On September 9.6)properties in southern Story county will be | auctioned as foreclosures. These properties are located adjacent to the lots ;no conjunction

|

YOU purchased last yea! know that you would be interested in expanding

| your lot size with this preece Specifically, they are located in Spring se

|

; no conjunction

Township,

Lot 23; Aiken Township,

Lot 17; and Andrews Township, Lot 9.

| {| | expect these properties will sell for around $36,000 each; their excellent |

location may force the bidding into the $40,00q,ang6. I you cannot be present for the auction but would like to place a bid on the properties, please let me know so that | can act on your behalf as your agent. If you

bien do this, send me the bidding range you wish to present for each of the Properties or for all) as one combined property. | need confirmation as from you no later than Septembenso that | can register, your agent to present your bid.

UNIT20

|

Lesson 97

r

Lesson 98

Legal Office Documents Goals e Type at least 47wpm/5’/Se ® Format legal office documents

A. Type 2 times.

"A. WARMUP | 2 3

Janet bought dozens of disks (5 or 6) to article, "The Internet Sanctions." She quickly her editor, Max Pavlow, on the 18th or 19th of A eee ope A Ba RG 7 8 9

store her sent it to September. 10 14 12

10 34

SKILLBUILDIN

Serer

B.

DIAGNOSTIC PRACTICE: SYMBOLS AND PUNCTUATION

If you are not using the GDP software, turn to page SB-2 and follow the directions for this activity. G Type the paragraph

2 times, concentrating on each letter typed.

C.

4 5 6 7

TECHNIQUE

PRACTICE:

SHIFT/CAPS

LOCK

Raymond and Karen must travel through TENNESSEE and KENTUCKY on TUESDAY and WEDNESDAY. Raymond will speak in NASHVILLE on the topic of COMPUTER AWARENESS; Karen will speak in LOUISVILLE, and her talk is on INTERNET ACCESS.

Enhance Your Presentation With Visual Aids Visual aids capture people’s attention while increasing their retention. Use visual aids to present an outline of your presentation, explain detailed technical or numerical information, and summarize your key points. Be selective. Don’t bombard your audience with visuals. Your visual aids should support and clarify your verbal presentation. Consider the size of your audience and the size of the room before selecting your visuals. Audiences have little patience for visuals that are too small to read. Types of visual aids are overhead transparencies, slides, photographs, flip charts, maps, flowcharts, posters, handouts, and computer graphics including tables, graphs, and charts. Limit the amount of information on a visual. Use simple graphics. Continue displaying the current visual until you are ready to discuss the next one. Always keep the projector or overhead on.

YOUR

In what ways would your visual aids differ if your audience had 10 people or 110?

TURN

UNIT 20

‘Lesson98

~=—«O&377

obs

D. Take two 5-minute timed writings. Review

D.

your speed and errors.

Gna

5-MINUTE

|

From

AVeast

develop

47wpm/5'/5e

i0

21 23 24 2 2 27 28 29

UNIT20

|

the

start

4

5

6

friends

school,

you

/

and getting

begin

ON

3 47 59 64 74 86 93 10 122 33 144 152 163 175 ise 198 209 220 232 235

3

in making

attending

people. These skills are used throughout your life journey. If you want to be successful in any business or career, you can’t be a loner. You must learn skills for working with people from all cultures. In a corporation, people use their unique skills to work as a team in order to accomplish their goals. Like a finely tuned orchestra or a football team, all members must work together to achieve a desired objective. If a person does not work efficiently within the group, then other team members may have to work harder to compensate so that the effort of the team will not fall short. Working with others allows you the chance to learn from other people. You may also learn some things about yourself. To get along with your coworkers, you may have to overlook the personal faults of others. Everyone has some faults, and your faults may be just as disconcerting to other people as their faults are to you. Your ability to work with people will also enhance your quest for career advancement. You can expect amazing results when you work with your team. y

skills

you

23

Lesson 98

new

time

WRITING

along with

1

378

TIMED

8

9

10

11

12

Report,

98-69

A summons is a document that notifies a defendant that a lawsuit has been filed and an appearance must be made before the court, at a specified time, to answer the charges.

Summons Add line numbers for all lines in this court document. When this

1 STATE OF KANSAS

> 6” right tab IN DISTRICT COURT

9)

L2X

3 COUNTY

document is actually typed, the line numbers will vary

OF DOUGLAS

NORTHEAST JUDICIAL DISTRICT

4

from those shown here.

L2X

5 PEOPLE’S BANK

= arent)

6 607 New Hampshire Street

)

7 Lawrence, KS 66044-2243

)

8

OS

—

aebeeiblaintiti,

= 53

10 Type the title on the same line as vs.

=a

3! taby)

NO:

20 underscores

)

tab)

) tah

VS:

+3" tab |)

12

—-> 6” right ab SUMMONS

)

13 JOHN COUZINS

and GLORIA

)

14 COUZINS, 15

) )

if

) 18

Defendants.

18 THE STATE OF KANSAS TO THE ABOVE-NAMED DEFENDANTS: ie 19 20> 1”tab You are hereby summoned and required to appear and defend 21 against the Complaint in this action, which is hereby served upon you by 22 serving upon the undersigned an Answer or other proper response within 23 twenty (20) days after the service of the Summons and Complaint upon 24 you, exclusive of the day of service. Tox 25 26 If you fail to do so, judgment by default will be taken against you 27 for the relief demanded in the Complaint. 28 29 SIGNED this day of December 20--. 30 2

ee

—» 3" tab

underscores to the right margin

32

Ann Barfield

33 34 35 36

806 Kentucky Street Lawrence, KS 66044-2648 Telephone: 785-555-8226 Attorney for Plaintiff

© "9"!

UNIT 20

Attorney-at-Law

Lesson 98

379

Correspondence, | MEMO TO: 98-96 Memo

Raymond Rudi

FROM:

Charlotte Libretto

DATE:

December 28, 20--

SUBJECT:

Client listing

{| AS you requested, em now enclosing an up-to-date new client list for our

Atlanta area clients. This list is cuyent as of lastweek, and it includes clients in the es

of Carroll, Cobb, Douglas, sitet and LeeIaIIN Please note

that ihe.billing hours are| Shai in this list.

§] Douglas and eee counties represent the greatest number of clients overiall, Lae this list doesn't eTeVedl the total number of clients per county. Just in the past quarter, these two counties represented nearly eighty ot our client base. Cobb County clients send uo! represent a sizable percentage of our client base, but the opening of theenew law offices in that county will most certainly generate considerable business in the coming months.

{| We will send you an updated list biweekly. The nex? list will most certainly Show substantial gains in Cobb County, and we expect business in Douglas and Fulton counties to continue growing because of the,growth in the area West of Atlanta. If you have any questions about any of our new clients,

please call our main office at 770-555-1843.

urs | Enclosure | c: Blair Kiplan

380

UNIT 20

Lesson 98

Tables,

CLIENT LIST December 28, 20--

98-53

’

Boxed Table Sage

eae

Sarath tri ®© Sacer: reg oe

Billing Hours

County

Name

Address

Jose Azteca

128 Holly St.

‘| Douglas

25

Carroll Bryan

_| 323 Newnan St.

Carroll

28

_ Margie Coulon

301 Bradley St.

~ | Paulding |

alts)

| Thomas Henry

2900 Shady Grove

- | Cobb

2

a Cobb

34

Debra Johnson Maria Mateo

| 215 Griffin Dr. 156 Cypress Circle

| Luther Nicholson |6703 Burns Rad. Pearl Nix

James Presley |Jarats Ramey

| 106 Alice Lane

622 North Ave. | 1202 Park St.

Fulton

10

|

42

Paulding

18

| Douglas

Carroll

23

|

32 |

] Fulton

A Heather Sanders | 248 Lakeshore Dr. ‘ | Cobb Thomas Tarpley | 2950 Chapel Hill Rd. | Douglas |

Vickie Thomas | Kim Wong Ray Young

|Tong Zhen

| 4821 Hope Rd, J411Piercest.

108 Waverly Way

286 Laurel Terrace

Carroll | Fulton

Douglas

— | Paulding

|

We 29

9 18 30

35 |

Coping With Spam spam? Everyone wants Have you received heaps of unsolicited e-mail, commonly known as however, there advice, popular to Contrary to get rid of those irritating online sales pitches. they aren’t but filters, various of use make can You them. is not much you can do about foolproof. asking you to reply if lf you end up on a spammer’s list and receive a courteous e-mail interpret your reply to may spammer The reply. not you wish to be removed from the list, do action is to try to best The list. hot the on put be may you and mean that you read e-mail, alternate account an use , avoid divulging your e-mail address to spammers. Most important if posting to any kind of online forum.

UNIT 20

Lesson98

381.

Legal Office Documents Goals Improve speed and accuracy Refine language arts skills in spelling Format legal office documents

A. Type 2 times.

A.

warmup 1 2 3

Zeke sharpened his ax so that he could quite easily Saw through 15 very large pine trees. Each load will sell for $175 (to Blake & James Inc.) at next Friday's auction. hn ee ee ieee eee eae ete Sy (CL ste ete

11 3%

SKILLBUILDING B.

MAP

Follow the GDP software directions for this exercise in improving keystroking accuracy. C. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining

paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

cS

SUSTAINED PRACTICE: ROUGH DRAFT The pattern

4

some

major

permanent

changes. staff

high-powered ;

This firms:

of employment

to just

people

WiLL

weutd be a key ingredient

All of these

of managers

temporaries

and contract

Having

Have this

L

other

for the

rest.

;

in many an as the time ang A

range

of flexibility

social

such

will changes weuld make

employes. Unions

agenclfils,

Such

services

€

providing

as pumas

find

it more

coulda eat try to change

aid to members

outside

Lesson 99

of

14 23

35

of work,

47

ae

es, debt

care maybe of great agistance and

more

dificult

to

23 35

tr

eee

UNIT 20

4

inn to

offer

bengits. Untons may find their niche by filling this gap.

382

35

fight to come. 47 the it cola for edt unionsi

as \elder/for child care,

managment , and even health

2

in the competative

to stay 4 Float. They do not have a sati sfact¢ry method organizing

11

their

and

an acerdion aftermath

to expand

dictate.

is undergoing

decreasing

Os

is creating

sheets

country

Slowly

group

using

:

the ability

are

a core

and are

:

trend

the balance

Companies

in our

these

41

23 35

SPELLING

D. Type this list of frequently misspelled words, paying special attention to any spelling problems in each word.

Edit the sentences to correct any misspellings.

Report 99-70”

20 21 22 23 24

distribution executive extension requested specific carried recommended alternative programs access budget issued seize objectives indicated calendar family could these until your administrative accommodate possibility students fiscal past transportation employee's categories summary offered estate

25 2 27 23 29

The execitive requested an extention on spicific programs. I have recomended alternitive programs for early next week. These objectives were indacated for the new calender year. These passed administrative goals will accomodate the team. These categories could be included in the employee summery.

A last will and testament is a legal document stating how a person wants his or her property distributed after death.

Last Will and Testament

LAST WILL AND TESTAMENT OF IRMA J. GOMEZ a

Insert a centered page number at the bottom of each page.

—>i’tad

I, IRMA J. GOMEZ,

residing in Corvallis, Oregon, do hereby make

and declare this to be my Last Will and Testament, hereby revoking any and all former Wills and Codicils by me at any time heretofore made. | y

ARTICLE

I ay

This will is made in Oregon and shall be governed, construed, and

administered according to Oregon law, even though subject to probate or administered elsewhere. The Oregon laws applied shall not include any principles or laws relating to conflicts or choice of laws.

ARTICLE II Whenever used herein, words importing the singular shall include the plural and words importing the masculine shall include the feminine and neuter, and vice versa, unless the context otherwise requires.

(Continued on next page)

UNIT 20

Lesson 99

383

ARTICLE

Ii

| am married and my husband’s name is Ricardo E. Gomez. All references hereinafter made to “husband” or “spouse” shall refer to him and no other; and if he is not my legal husband at the time of my death, then he shall be deemed for the purpose of this, my last Will and Testament, to have predeceased me. I was formerly married to Henry Woo, who is now deceased. There were three (3) children born of my marriage to Henry Woo. The names of those children are as follows: Judy Parsons, Henry Wayne, and Randy Woo. ARTICLE TV If My Spouse Survives, Except as may otherwise be provided hereunder in this Article IV, if my spouse survives me, I devise to my spouse all my interest in household furniture and furnishings, books, apparel, art objects, collections, jewelry, and similar personal effects; sporting and recreational equipment; all other tangible property for personal use; all other like contents of my home and any vacation property that I may own or reside in on the date of my death; all animals; any motor vehicles that I may own on the date of my death; and any unexpired insurance on all such property.

ARTICLE V

If My Spouse Does Not Survive, Except as may be otherwise provided in this Article IV, if my spouse does not survive me, I devise the property described above in this Article (except motor vehicles) to my children who survive me, to be divided among them as they shall agree, or in the absence of such agreement, as my Personal Representative shall determine, which determination shall be conclusive. ARTICLE VI

If any beneficiary named or described in this Will fails to survive me for 120 hours, all the provisions in this Will for the benefit of such deceased beneficiary shall lapse, and this Will shall be construed as though the fact were that he or she predeceased me. ARTICLE VII All estate, inheritance, transfer, succession, and any other taxes plus

interest and penalties thereon (death taxes) that become payable by reason of

my death upon property passing under this instrument shall be paid out of the residue of my estate without reimbursement from the recipient and without apportionment. All death taxes upon property not passing under this instrument shall be apportioned in the manner provided by law. ns

(Continued on next page) 384

UNIT 20

1

Lesson 99

IN WITNESS WHEREOE, I have hereunto affixed my hand and seal this

day of

20-character underscore

|) DQ--.

K

2X

5-character underscore ——5

3” tab

underscores to the right margin

IRMA J. GOMEZ

- 6’ tighttad

Testator L2X

The foregoing instrument, consisting of TWO (2) pages (this page included), was on this

day of

, 20--, subscribed

on each page and at the end thereof by Irma J. Gomez, the above-named Testator and by her signed, sealed, published and declared to be her Last Will, in the presence of us, and each of us, who thereupon, at her request, in her presence, and in the presence of each other, have hereunto subscribed our names as attesting witnesses thereto. L2X

Center the last 2 lines.

30-character underscore

residing at

residing at

Correspondence > 99-97 Business Letter in Block Style

Reference => Manual

Refer to

Refer to page R-12C of the Reference Manual for an overview of formatting lists.

July 1, 20-- | Mrs. Irma J. Gomez | 768 Southwest Adams Avenue | Corvallis, OR 97333-4523

| Dear Mrs. Gomez:

|Subject: Will Provisions

§] Your last will and testament has been drafted and is enclosed for your

review. Please review it carefully for any specific omissions or deletions.

{| Although your will has been drafted as you indicated, there are still a couple of alternative inclusions that | would recommend. * Do you wish to include a fiduciary powers summary in the will? * What division of estate do you wish to include for your family? {| These inclusions could be rather comprehensive. Therefore, could we schedule a meeting for next Tuesday to accommodate these changes? Please call my administrative assistant so she can put you on my Ealendar. Sincerely, |Andrea L. Grainger |Attorney-at-Law | urs | Enclosure | c: T. Carter, S. Rohrer, A. Winchester

UNIT 20

Lesson 99

385

» Lesson 100

Legal Office Documents Goals

e Type at least 47wpm/5'/Se e Format legal office documents

"A. WARMUP

A. Type 2 times.

{ 2 3

Val Lopez and Jack Drew quickly bought six tickets for 11 Sam's $24,600 collector’s auto (a 1957 Chevrolet). Over these: past month, its value increased by 1.5%. That is fantastic! 435 re

PRETEST Take a 1-minute timed writing. Review your speed and errors.

5 6

PRACTICE Speed Emphasis: If you made no more than 1 error on the Pretest, type each

8 9

individual \ine 2 times.

Accuracy Emphasis: If you made 2 or more errors, type each group of lines

(as though it were a paragraph) 2 times.

ee

Mee

Tile

inentumaratsee Sat,

100-73

AFFIDAVIT OF POSSESSION

STATE OF OREGON

Affidavit

> COUNTY

Use the same format as in the affidavit shown in

OF LINN

Report 96-67. Add line numbers for all lines in this court document.

Progress and Proofreading Check Documents designated as Proofreading Checks serve as a check of your proofreading skill. Your goal is to have zero typographical errors when the GDP software first scores the document.

7 8

I, MARILYN T. HUGGINS, being first duly sworn, depose and say:

9

That I am the petitioner in the above-entitled suit.

I 12 '3 '4 15 16 17

That the respondent, RICHARD M. HUGGINS, and I are the parents of BENJAMIN T. HUGGINS. That BENJAMIN T. HUGGINS is currently residing exclusively with me. Respondent is currently residing away from the home at 1529 South Oak Street, Albany, Oregon. That I am a fit and proper person to have immediate and temporary custody of BENJAMIN T. HUGGINS.

18

I believe that these pending dissolution proceedings will aggravate

' this situation; therefore, I believe that it is necessary and appropriate for 20 the Court to issue an Order restraining and enjoining respondent from 2! physically or verbally abusing or harassing me or our child in any way.

23 24 25

26 27 28 29 30

Subscribed and sworn to before me this

day of

, 20--.

Notary Public for Oregon My commission expires January 7, 2012

UNIT 20

Laccon 100

201

Skills Assessment on Part 5 5-Minute Timed want

When your

you submit your resume to apply for resume to be noticed. Here are some

might do to make

certain

your

resume

receives

it deserves. First, be neat. Review each page is free of typos and spelling errors.

a job, you things

you

the time and

focus

correct

grammar.

Remember

that this

to make sure that it Check each page for

document

will make the

first impression with a potential employer. You want the document to represent you in the best way. Use white paper of good quality to print your resume. Second, try to be creative. Make your resume unique. A future employer may be looking for specific things when he or she scans the pages of your resume. Be sure to provide facts that explain exactly what skills you have acquired in positions you have held in the past. Avoid using the same buzzwords that everyone else uses. Finally, state a career objective on your resume. Some experts suggest that by stating a career objective, you are showing a career path. Others think that stating a career objective may limit many job possibilities. If you state a career objective, make sure the objective is in line with the specific job for which you are applying.

~ UNIT20 Tes | t5

22 34

Correspondence Test 5-98 Business Letter

in Block Style

>

13 July 20-- | Mr. Antoine Lauvergeon

Cc

| Marketing Director | Alatel Inc. |

54, Rue la Boetie | 75382 Paris | France | Dear Mr. Lauvergeon: {| As we predicted, our jefe\effort/marketing\was a tremendous success in

the(5) new plants opened last Spring in France and Germany. In fact, sales at

that was conducted during the first quarter. Congratulations to you and your staff on this fine effort. Because of this positive experience, we have decided to expand our

promotional campaign at our plants in\Negras Piedras) Morelia, and Puebla. Would you please put together a proposal for these plants and send it to me month Pp by the end of next week: We are excited about this opertunity and look forward to rediaving your proposal.

eae

promotion

| Again, nice work on the France and Germany,effort.

Sincerely, | Harold Defprey | UP) Marketing (eG! Mari Lynn Somnolet, James Lafforgue

UNIT 20

Test 5

393

HEMATOLOGY REPORT

|

Ae

Patient Name:

HOxed Ta)I6

WBC

)

Hemoglobin PMN Bands

Lymphs Mono |

394

UNIT20

|

7

Date: 7

|

4

it

|

ae =

|

——

ih

;

i ata.

| Glucose

| Cholesterol |BUN

||

Calcium

|

Phosphorous

Beall

Bilirubin

Eos

Uric acid

Baso

Alkaline phosphate

Platelets

Albumin

Thyroid

Protein, total

Report Test 5-74 Summons When this document is typed, the line numbers

will vary from those shown here.

1 STATE OF NEBRASKA 3 COUNTY

OF WAYNE

IN DISTRICT NORTHEAST

JUDICIAL

COURT

DISTRICT

4

NO.

5 PAUL CG: CREWS 6 601 Thorman Street 7 Wayne, NE 66787-2243 8 9 Plaintiff, 10 11 VS. 12

SUMMONS

13 ANGELINA WASHINGTON 15

17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32

Defendant.

T>—hiTi_—hU i Or OS “OO — rlhCT

THE STATE OF NEBRASKA TO THE ABOVE-NAMED

DEFENDANTS:

You are hereby summoned and required to appear and defend against the Complaint in this action, which is hereby served upon you by serving upon the undersigned an Answer or other proper response within twenty (20) days after the service of the Summons and Complaint upon you, exclusive of the day of service. If you fail to do so, judgment by default will be taken against you for the relief demanded in the Complaint. SIGNED this

day of May, 20--.

Jeremy Richfield Box 148

Attorney-at-Law

33

Wayne, NE 67878-2648

34 35

Telephone: 402-555-1205 Attorney for Plaintiff

UNIT 20

Test 5

395

Spee Aha

Se ero

on

Keyboarding in Legal Services Careers A career in legal services can take many forms. Lawyers, of course, are responsible for legal work, but a number of other positions in the legal services field are available. Often, lawyers assign tasks to paralegals. Paralegals—also referred to as legal assistants— have taken on a larger percentage of responsibilities in recent years. Another profession in the law field, that of court reporter, requires excellent communication skills. Court reporters are responsible for taking exact notes in court, in meetings, and at any other event

where an accurate account of the proceedings is needed. Keyboarding skills are important for many

job functions in legal services careers, and they can prove to give a job candidate an advantage. Paralegals can work in many different business settings, but they are found most commonly in law firms and government offices. Court reporters are responsible for providing an accurate and detailed legal record of any proceeding. For individuals working in the legal services field, strong communication skills, written and spoken, are very important, but being able to convey ideas in a typed report in a timely manner 1s even more important.

Objectives

_ KEYBOARDING

WORD PROCESSING

_ LANGUAGE ARTS

DOCUMENT PROCESSING

TECHNICAL

397

Drecvrefallale Nc

eTTate mM @olag=ryelelale(=le


RO

ee mie LO!

34 45 5) 65 76 3% 100 111 123 134 142 53 10s 177 189 200 212 223 235 245

liselith og) 2

: WORD PROCESSING: WORD ART

Manual

Study Lesson 106 in your word processing manual. Complete all of the shaded steps while at your computer. Then format the jobs that follow.

Report 106-75 Cover Page

®

1. Press the SPACE BAR 2 times and insert a picture related to vision or reading. 2. Drag and size the picture so that it looks similar to the one in the illustration on page 424.

3. Insert word art, about the size and in the same position as the one at the top of the illustration, with the words Preferred Optical Vision Plan in2 lines as shown. Use the default font.

To ensure that your document is scored properly, insert 2 spaces at the beginning of the document.

(Continued on next page)

UNIT 22

Lesson

106

423

8. Change to Arial 16 point, center, and type for all salaried employees of the San Francisco Community College District in 2

. Choose a style and color to coordinate with the picture.

Many ink-jet printers do not print beyond the bottom half inch on

. Create a text box, about the size and in

the same position as the one at the bottom of the illustration, to hold the directory information.

a sheet of paper. Keep this in mind

when positioning objects at the bottom of a page.

. Remove

the line around the text box,

and change the fill to none. . Change to Arial Bold 20 point, center andy peDirect Cry Ole rab aed

lines as shown in the illustration, and

press ENTER 2 times. . Change to Arial 18 point, center, and type September 20--. 10. Change any of the font colors to coordinate with the picture as desired.

pating Vision Care Specialists in 2 lines as shown in the illustration, and press ENTER 2 times.

Preferred Optical

Vision Rian

Arial Bold 20 pt. Directory of Participating Vision Care Specialists

Arial 16 pt.

for all salaried employees of the San Francisco Community College District

Arial 18 pt.

September 20-- a

Report 106-76 Cover Page

>

zi

al

. Press the SPACE BAR 2 times, and insert

a picture related to dining. Z . Drag and size the picture so that it looks similar to the one in the illustra-

tion on page 425. 3 . Insert word

art, about the size and in

the same position as the one at the top of the illustration, with the words Sonoma County’s Dining Guide in 2 lines as shown. 4 . Choose a style and color for the word art to coordinate with the picture, and use the default font.

424

UNIT 22

| Lesson 106

5. Create a text box, about the size and in

the same position as the one at the bottom of the illustration, to hold the bul-

leted list. 6. Remove

the line around the text box,

and change the fill to none. 7. Change to Arial Bold 24 point, and type the following list unformatted (without bullets):

Fine Dining Midrange Bargain 8. Apply bullets to the list. (Continued on next page)

9. Create a text box, about the size and in the same position as the one at the bottom of the illustration, to hold the date. 10. Add a line around the text box, and change the fill to a color that coordinates with the picture.

11. Change to Arial Bold Italic 26 point, and type Summer 20--. 12. Change any of the font colors to coordinate with the picture as desired.

Sonoma County's

Dining Guide

c

¢ Fine Dining ¢ Midrange ¢ Bargain

2o le!

pt. Bold 24

Arial Bold Italic 26 pt.

“Summer 20 7

Report, 106-77

Cover Page

1. Create a cover page design of your own to be used as the insert for a view

binder that holds information for one of your courses. 2. Insert at least one picture related to the subject of the course.

3. Insert at least one text box with a fill. 4. Insert some word art. 5. Change any of the font colors to coordinate with the picture or word art as desired.

UNIT 22

Lesson106

425

Lesson 107

Designing Announcemeffts and Flyers Goals Improve speed and accuracy Refine language arts skills in grammar Design announcements and flyers

a.

A. Type 2 times.

warmup 2

Does Quentin know if 1/2 of the January ready? At 5:30 about 46% of the orders still mailed! Mr. Gray expects a very sizable loss 1

Q

,

a

r

+

fe

7

0

Q

9

order will be hadn't been this month. 10

|

11

11 22 34

12

SKILLBUILDING B.

B. Take three 12-second timed

writings on each line. The scale below the last line shows your wpm speed for a 12-second timed writing.

4 5 6

C.

G Type each sentence on a separate line by pressing ENTER after each sentence. Type 2 times.

8 9 i0 ii

D.

12-SECOND SPEED SPRINTS Rico will rush to tidy the big room that held the Supplies. Yale is a very fine school that has some VeCVect et Cte Ki les Helen will audit the books of one civic leader in the Cateye. The man had a name that was hard for the small git Letomsay. Ng ti 10 15 20! 20 Tt I30 Fett a P1401 1145 11 1501 11 151 1 1 160

TECHNIQUE PRACTICE: ENTER Decorate the room. Attend the Watch the inauguration. Go to Run in the marathon. Bake the Visit the nursing home. Sell

seminar. Go to the theater. the rally. See the recital. bread. Vacuum the bedroons. the ticket. Drive the truck.

DIAGNOSTIC PRACTICE: SYMBOLS AND PUNCTUATION

©

If you are not using the GDP software, turn to page SB-2 and follow the directions for this activity.

GE LANGUA

ARTS -

E. stuthedy rules at (ME. +PRONOUNS

the right.

RULE B® nominative pronoun

Use nominative pronouns (such as J, he, she, we, they, and who) as subjects of a sentence or clause. The programmer and he are reviewing the code. Ba isrb a person who can do the job. (Continued on next page)

426

UNIT 22

Nie Lesson

107

RULE > objective pronoun

Use objective pronouns (such as me, him, her, us, them, and whom) objects of a verb, preposition, or infinitive.

as

The code was reviewed by the programmer and him. Barb is the type of person whom we can trust.

We hope they will take all of them to the concert tomorrow. John gave the gift to she on Monday; her was very pleased. If them do not hurry, Mary will not finish her work on time. The book was proofread by her; the changes were made by he. It is up to them to give us all the pages they read today. Me cannot assure they that it will not rain for the picnic.

Edit the sentences to correct any errors in the use of pronouns.

Word

Go To ) Processing

EE

WORD PROCESSING: TABLE—MOVE

Manual

Study Lesson 107 in your word processing manual. Complete all of the shaded steps while at your computer. Then format the jobs that follow.

Report 107-78 Announcement

iL Change the left and right margins to 0.5 inch. 2. Press the SPACE BAR 2 times, and insert a picture associated with a large city.

2. Drag and size the picture so that it The Hotel Cosmopolitan

welcomes

looks similar to the one in the illustration at the left and on page 428. . Create a text box, about the size and in

the same position as the one at the top of the illustration, to hold the welcom-

ing message. . Remove

10. Change the word art font for readability if desired. 11. Choose a style and color for the word art to coordinate with the picture. 12. Insert a boxed table with 3 columns and 7 rows, and drag it into position as shown in the illustration. 13. Change to Times New Roman Bold 20 point, and type the centered column headings. 14. Change to Times New Roman 20

the line around the text box,

and change the fill to none. Change to Arial 28 point, center, and

type The Hotel Cosmopolitan in 2 lines as shown in the illustration, and press ENTER | time. . Change to Arial 22 point, and center and type welcomes.

15; 16.

17.

Insert word art, about the size and in

the same position as the one at the top of the illustration, with the words NBEA Conference Attendees.

. Drag and size the word art so that it

18.

point, and type the left-aligned column entries. Type the information in Column C in 2 lines as shown. Merge the cells in Row 7, change to Times New Roman 16 point, and type the information as shown. Automatically adjust the column width for all entries, and drag the table into position again. Add a shading color to the first and last row to coordinate with the word art and picture.

looks similar to the word art shown in the illustration.

(Continued on next page)

UNIT 22

Lesson 107

427

Event President’s Welcome

Time 8:30-9:30 a.m.

Internet Training

10-11:30 a.m.

NBEA Luncheon

12-1 p.m.

Computer Workshops

1-3 p.m.

Research Sessions*

3-5:30 p.m.

Location Mezzanine Ballroom B First Floor

Cityscape Room Mezzanine Grand Ballroom First Floor Rooms A, B, and D Third Floor Rooms 1, 3, and 5

*President’s Note: I encourage anyone who is interested to attend our research sessions this afternoon. Dr. Roy Phillips, who will be the facilitator, is excellent. Both of us are available to answer group questions during the session, or you may direct individual questions to either him or me after the

nominative pronoun nominative pronoun

objective pronoun nominative and objective pronouns

session.

The Hotel

Cosmopolitan welcomes

Pa

any

22 pt.

Times New Roman

(|

President's Welcome

8:30-9:30 a.m.

Internet Training

/10-11:30 a.m.

Mezzanine | Ballroom B /First Floor

.

__Cityscape Room | NBEA Luncheon

Vt

p.m.

Times New Roman 20 pt. | ees

| Mezzanine a Grand Ballroom ‘First Floor

Computer Workshops |1-3 p.m. Research Sessions*

/3-5:30 p.m.

_Third RoomsFloor A, B, and D Rooms

1, 3, and 5

~_;——

Report 107-79” Flyer

Bold 20 pt.

Times New Roman 16 pt.

I. Press the SPACE Bar 2 times, and insert a picture associated with the summer season.

2. Drag and size the picture so that it looks similar to the one shown in the illustration on page 429,

3. Insert word art, about the size and in the same position as the one at the top of the illustration, with the words Summerset Homes.

4. Choose a style and color for the word art to coordinate with the picture. (Continued on next page)

428

UNIT22. |

Lesson 107

5. Create a text box, about the size and in

the same

position as the one

10. Change to Arial 12 point; center and type as shown in the illustration: Summerset Homes 520 Southwest Harbor Way Portland, OR 97201

in the

middle of the illustration, to hold the message. 6. Remove the line around the text box,

and change the fill to none. 7. Change to Arial 28 point; center and type Summerset Homes proudly invites you to the grand opening of our newest group of single-family homes! as shown in the illustration. 8. Create a text box, about the size and in

the same position as the one at the bottom of the illustration, to hold the address information. 9, Remove the line around the text box, and add a fill using a color to coordinate with the word art and the fill.

800-555-2649 www.Summerset.com iW Insert a star-shaped symbol between each item in the address block as shown in the illustration. 12. Insert 2 spaces before and after the star-shaped symbol. 13. Insert a boxed table with 3 columns and 5 rows, and drag it into position as shown in the illustration. 14. Change to Times New Roman 22 point, and type the column entries. 15. Automatically adjust the column width for all entries, and drag the table into position again.

Shadow Pines

ES SesCala

$209,990

Ocean View

1,495 sq. ft.

P2359)

Country Meadow | 1,759 sq. ft.

265.990

Desert Breeze

2,042 sq. ft.

5.990

Valley Oasis

2S

B272990

ascites

Summerset flomes Arial 28 pt.

Summerset Homes proudly invites you to the grand opening of our newest group of single-family homes! Shadow Pines

Ocean View

Times New Roman 22 pt.

_ /1,235 sq. ft. $209,990 |

_ 1,495 sq. ft. 223,990

Country Meadow |1,759 sq. ft. 265,990 Desert Breeze Valley Oasis

_|2,042 sq. ft. 295,990 | p 22557 SGatts| 922,990)

UNIT 22

Lesson 107

429

Create an announcement or flyer design of your own for an upcoming Announcement

or Flyer

430

UNIT

event at work or on campus.

Press the SPACE BAR 2 times and insert at least one picture related to the topic of the announcement or flyer. Insert at least one text box with a fill.

=sson

107

Insert some word art. Apply color to your fonts to coordinate with the picture or word art. Insert a table that contains information related to the topic of the flyer or announcement.

Lesson IO8

Designing Newsletters: A Goals » Type at least 49wpm/5'/Se » Design newsletters

A. tyee times.

a.

warmup {

2 3

Does

Pamela

know

if Region

sales quota? Their exact target they don’t have to submit their 1

2

|

3

|

4

|

o

6

29*

(*Ventura)

has

met

the

zone is just not clear; totals until 4:30 on 5/7. 7

8

|

9

10

11

1

22 34 12

SKILLBUILDING _ B.

PACED PRACTICE

If you are not using the GDP software, turn to page SB-14 and follow the directions for this activity.

Managing Business Phone Time The average American spends an hour a day on the phone. Phone calls can be extremely distracting. Time is spent taking the call and following up after the call. You can take steps to reduce wasted time on the phone. When you make an outgoing call, organize the topics you want to discuss. Have all the materials you need: pencils, paper, order forms, and so on. When you take an incoming call, answer it promptly. Identify yourself. It is common to answer the phone with your first and last name (for example, “Mary Smith speaking” or “Mary Smith’). Limit social conversation; it wastes time. Give concise answers to questions. At the end of the call, summarize the points made. End the conversation politely. your Keep alog of your time on the phone for one day. What is your average conversation TURN _ time? What can you do to reduce your average phone conversation time?

UNIT 22

~ Lesson 108

431

C. Take two 5-minute timed writings. Review your speed and errors. Goal: At least 49wpm/5'/5e

C.

5-MINUTE TIMED WRITING

3

Purchasing a home is probably one of the most eriticali financial decisions you will make in your lifetime. Dozens of questions need to be answered when buying a home. For example, how much of a down payment will you make and how much of a monthly payment on your mortgage will you be able

@

to

4 5 6

10 1) 2 3 14 15 6 ‘7 is (9 20 o| 2 23 24 2 2%

im 2 34 46 5s

atford?

71 In addition to your mortgage payment, there are other 383 will mortgage costs associated with buying a new home. The 94 cover the principal and interest for your loan, but you 106 pay to utilities and will also have homeowner's insurance 115 guch as water, sewer, electricity, and gas. 126 You may want to purchase a home through a real estate 137 a of much how out agent, and it is important that you find 149 commission will be charged for that service. When working io; know person that let to need you with a real estate agent, 172 to about the kind of community in which you would prefer 18 live. Do you want to be close to schools, shopping centers, i% a in home a and restaurants, or would you rather purchase gecluded neighborhood away from the noise and congestion of 207 a metropolitan city? When you find a home that you like, look at it very carefully to see if it is structurally well built) (1 tyyous like the floor plan, and if it is large enough for you. ee

geil

ee

il

cael ei

ectie

me

Miami

ay

ee

ee a

eS

SP

Ne

211

222 2. 245

ae

(PD. NEWSLETTER DESIGN Newsletters are an excellent forum for communicating information on a wide range of subjects. A well-planned newsletter will employ all the basic principles of good design. However, because newsletters usually include information on a wide variety of topics, they are generally complex in their layout. Most newsletters have the following elements in common: mastheads, main headings and subheadings, text arranged

azo) 0—0té“‘(i‘i‘C:é; FS COUNITOOO

laccon 108

in flowing newspaper-column format using various column widths to add interest, text boxes to emphasize and summarize, pictures to draw readers’ attention and interest to a topic, and a variety of borders and fills. The design of a multipage newsletter must look consistent from one page to the next. This consistency provides unity to the newsletter design and is often achieved through the use of headers and footers.

Report 108-81 s Newsletter

Follow these steps to create the masthead and footer for the first page of the newsletter shown below. Pa A ALIS a ote 2. Create an open table with 2 columns and 2 rows. Drag the middle column border to the left so the first column is about 1.75 inches wide. 3. Right-align Column B. 4. In Column B, Row 1, change to Times New Roman Bold 48 point, and type The Traveler's Connection on two lines. 5. Press ENTER | time, change to Arial Bold 14 point, and type A Newsletter From E-Travel.com.

Reminder: You will finish the newsletter in Lessons 109 and 110.

6. Move to Column A, Row 2, and type Volume 9, Issue No. 5. 7. Move to Column B, Row 2, and type SDL ee ae 8. Apply borders to the top and bottom of Row 2. 9. In Column A, Row |, insert a picture associated with world travel. 10 . Drag and size the picture so that it looks similar to the one shown in the illustration. W . Insert a footer, and center and type Page followed by | space. rp) . Insert a page number field and close the footer.

Times New Roman Bold 48 pt.

The Traveler's Arial Bold 14 pt.

Connection

BDoy)!

A Newsletter From E-Travel.com_ Spring 20--

Volume 9,Issue No. 5

Times New Roman

12 pt.

Times New Roman 12 pt.

Page |

Fak

Report, 108-82

Newsletter

il

1. Create a newsletter masthead of your own related to travel and similar to the one in Report 108-81.

2. Use any picture that enhances the purpose of your travel newsletter.

UNIT 22

Lesson 108

433

Lesson O09

Designing Newsletters: B Goals Improve speed and accuracy Refine language arts skills in spelling Design newsletters

"A. WARMUP

A. Type 2 times.

| 2

Approximately 90% of the weekly budget was just used to buy equipment. A very sizable amount totaling $12,654 was spent on "necessities" as requested by the department!

ee

PRETEST PRETEST Take a 1-minute timed writing. Review your speed and errors.

PRACTICE Speed Emphasis: If you made no more than 1 error on the Pretest, type each individual line 2 times. Accuracy Emphasis: If you made 2 or more errors, type each group of lines (as though it were a paragraph) 2 times.

POSTTEST Repeat the Pretest timed

UNIT22

ee

PRACTICE

ee

Me)

Met)

POSTTEST

fy

oe

:

B. PRETEST: Alternate- and One-Hand Words : eS 4 5 6

C. 7 8 9

A great auditor is eager to spend a minimum of eighty hours to amend a problem. If he assessed a penalty that exceeded the usual fee, I reserve the right to correct it. [om at a2 3 4 5 6 ee erg eee

PRACTICE: Alternate-Hand Words also amend maps snap rigid lens chap usual such

thrown social enrich

blame city problem visit with penalty shape dish auditor

panel formal down right height half spend eighty kept

D. PRACTICE: One-Hand Words 0 ii i2

E.

was only great pupil regret bed join water nylon target age hook eager union teased

uphill pompon limply

scatter savages reserve

homonym assessed minimum exceeded opinion attracts

POSTTEST: Alternate- and One-Hand Words

writing and compare performance.

434

ee

11 22 3

Lesson 109

11 22 x

PRACTICE: NUMBERS AND SYMBOLS

F. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute

timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph,

Shopping in the comfort and convenience of your own living room has never been more popular than it is right now. Shopping clubs abound on cable channels. You could buy anything from exotic pets to computers by mail order.

advance to the next, more

difficult paragraph.

the

Sometimes you can find discounts as high as 20% off retail price; for example, a printer that sells for

$565 might be discounted should

always

20% and be sold for $452.

investigate

quality

before

buying

You

anything.

44

Sometimes hidden charges are involved; for example, a printer costing $475.50 that promises a discount of 12%

($57.06) for

You been

G. Type these frequently misspelled words, paying special attention to any spelling problems in each word.

Edit the sentences to correct any misspellings.

has a net price of $418.44.

shipping

range

must

noted

so

from

12% to

also

check

far:

Invoice

for

15%,

However,

errors.

#223,

Several

#789,

etrorcmrotaling=s71.35,

S4oe44).970N23,

grand total

As always,

of $235.25.

if charges

you did not

#273,

save

errors and

money. have

#904

and) $91.23

had

for

a

let the buyer beware.

SPELLING operations health individual considered expenditures vendor beginning internal pursuant president union written develop hours enclosing situation function including standard shown engineering payable suggested participants providing orders toward nays total without paragraph meetings different vice The participents in the different meetings voted for hours. The presdent of the union is working toward a resolution. The health of each individal must be seriously considered. Engineering has suggested providing orders for the vendor. One expanditure has been written off as part of oparations. He is inclosing the accounts payible record as shown today.

UNIT 22

Lesson 109

435

DOCUMENT PROC Report 109-83" Newsletter

(continued)

®

Reminder: You will finish the newsletter in Lesson 110.

Open the file for Report 108-81 shown on page 433. Follow these steps to continue the newsletter as shown on page 437. 1. Move outside the table below Column A and press ENTER 2 times. 2. Insert File 109, and turn on automatic hyphenation. 3. Carefully place your insertion point in front of the second blank line under the masthead, and select all the newly inserted text including 1 blank line below the last line of text. 4. Create 3 columns with a line between columns. 5. Select the following headings in the newsletter, and change the font to Arial 24 point:

A Few Tips for the Smart Traveler Planning Your Travel Online Focus on Dallas-Fort Worth 6. Select the following subheadings in the newsletter and bold them: THE AIRPORT LOVE FIELD BETWEEN THE AIRPORT AND TOWN 7. Place your insertion point in front of the second blank line under the masthead. 8. Insert a table with | column and | row. 9. Change to Arial 12 point, and type In

This

10. Change to Times New Roman Italic 12 point, and type the following lines: A Few Tips for the Smart Traveler, Page 1 Planning Your Travel Online, Page 1

Focus on Dallas-Fort Worth, Page 2 Texas Tidbits, Page 2 Thistlego ls Papem2 11. Add a shading color to the table to coordinate with the picture in the masthead. 12. Insert a picture in the space above each of the bulleted items in the first article on the first page of the newsletter. The pictures should be associated in some way with the topic in each of the bulleted items. 13. Drag and size the pictures so that they look similar to the ones shown in the illustration. 14. Place your insertion point in the blank line above the heading “Planning Your Online Travel,” and apply a top border. 15. Place your insertion point in the

blank line above the heading “Focus on Dallas-Fort Worth,’ and apply a top border.

Issue:. Press ENTER | time.

(Continued on next page) 436

UNIT 22

Lesson 109

The Traveler's

a

Arial 12 pt.

Times New Roman Italic 12 pt. _Volume 9, Issue No. 5

thing else, Find a good travel agent, do your own research on the Internet, and buy some good travel books on your destination in your favorite bookstore

A Few Tips for the Smart

*

Carry medicg essentials with you To avoid a disaster, carry everything you can't function without in the event that your luggage Is lost This would include medications, money, tickets, toiletries, visas, passports, eyeglasses, and anything else you can think of that is irreplaceable in the course ofa day or two.

We all have visions of the perfect vacation. They usually include a beautiful hotel, a comfortable room, great food, and wonderful entertainment. Unfortunately, sometimes our vision doesn't

dream vacation into a reality

*

Do your homework. Your best bet is to find out all you can about your desti-

Confirm all reservations Be sure that all your reservations including hotels, cars, and entertainment are confirmed and that you have the different confirmation numbers and phone numberg

Arial 24 pt.

vothing can

Traveler

exactly align itself with reality, and our dream has suddenly tumed into a nightmare. You can avoid this situation if you will do some smart advance planning. Here are some smart travel tips that can turn your

*

*

Buy travel insurance, If you are taking an expensive vacation

and are not

completely sure you can make it, buying travel insurance is a Wise expenditure. Many people today have children and aging parents whose needs are unpredictable

ruin a trip faster than finding out that you don’t have a place to sleep or suitable transportation. You will find that if you take these tips to heart, your vacation will be just as wonderful as you imagined!

Arial 24 pt.

Planning Your Travel Online The Internet has opened up a wealth ofinformation that used to be the domain of

individual travel agencies. If you have a computer and Internet access, you can make reservations, buy tickets, book entertainment packages, and do any number of other things.

Page |

at Save hours of time and lots of money by using the Internet wisely when you plan your travel. You can shop for the best airline rates and even

name

your

own

price if you are flexible in your travel plans. Several good books are available to help you use the Internet for your travel plans. Please check our Web site at www. TTC.com for suggested books.

Focus on Dallas-Fort Worth

This month's focus is on the Dallas-Fort Worth area THE

AIRPORT

The Dallas-Fort Worth International Airport is 17 miles from the business districts of each town. The phone number is 214-5 8888

Although this is the world's second busiest airport, it is surprisingly easy to use, However, the transportation between terminals is slow LOVE

FIELD

Love Field is a $10 to $15 e from downtown Dallas, The phone 214-555-6073 Love Field is the hub of Western Airlines, which of-

a

fers service within Texas, to many cities in the surrounding states, and, with stops, to destinations as far away as

BETWEEN THE AIRPORT AND TOWN It costs around $30 to get

to downtown Dallas by taxi from the Dallas-Fort Worth International Airport. It is about $25 to downtown Fort Worth. Cheaper bus and van service is also available. Please check our Web site at www.TTC.com. for details.

Arial 24 pt.

Page 2

UNIT 22

Lesson

109

Newsletter (continued)

438

UNIT

22

Open the file for Report 108-81 with the newsletter masthead you created. Follow the steps for Report 109-83,

and then delete everything on the second page of the newsletter.

Lesson

109

Change the information in the contents text box at the top of the first column, insert a picture at the end of the last column of the newsletter to balance the page, and move any pictures around as needed.

Lesson 110 Designing Newsletters: C Goals > Type at least 49wpm/5’/Se Design newsletters

A. Type 2 times.

| 4 A.

| 2 3

WARMUP

At exactly 8:30 a.m., Quigley & Co. will host a wide variety of chat room meetings; send e-mail to [email protected]. Organizational skills will be the topics in Rooms K5 or J6. |

2

3

4

5

|

6

i

|

8

9g

10

11

11

%

12

SKILLBUILDING B.

MAP

Follow the GDP software directions for this exercise in improving keystroking accuracy.

Effective E-Mail Management Are you bombarded with e-mail? Take a few simple steps to manage e-mail more efficiently and reduce wasted time. Create separate accounts for receiving messages that require your direct attention. Keep your mailbox clean by deleting messages you no longer need. Create folders to organize messages you need to keep (for example, set up folders for separate projects). If you receive numerous e-mail messages, consider purchasing an e-mail manager. E-mail manager programs help you manage multiple e-mail accounts, find messages using powerful search functions, and notify you when you receive a message from a specified person. Keep backups of important files. Be cautious of e-mail from people you do not know. Check your e-mail on a regular basis to avoid buildup of messages.

UNIT 22

Lesson 110

439

Re Take two 5-minute timed writings. Review

on

petcek ak lies ee ta pee

5

49wpm/5'/5e

6 8

5-MINUTE

r

ewsletter

(continued)

WRITINGS

When the rate of unemployment is very low, jobs are easier to find. Although you may find a job easily, what

can you do to make sure your job is one you will enjoy? Here are some suggestions to assist you. First, be certain you receive a job description when

i6

the company

Third, when you start your training, you should take notes, pay attention, and ask questions. You should also have your trainer check your work for a period of time to be sure you are performing your duties correctly. If your tasks are complex, you can break them down into smaller parts so you can remember all aspects of your job. Finally, when you know your job requirements, chart

144 155 167 17 189 200 210

24

your work each day.

on being part of the team.

22

2 2

Be zealous in striving your supervisor. Then,

to work beyond the expectations of you will achieve job satisfaction.

234 25

ee

and available

benefits.

|

«6% 7 79 90 102 114° 126

17 is ig 20 21 22 23

Concentrate

en

Open the file for Report 109-83, shownon page 437. Follow these steps to finish creating the newsletter shown on pages 441 and 442.

|

UNIT 22

33 41 § 52

you are hired. The job description should list all of the requirements of the job and the details of what you will be expected to do. Second, you should receive some type of orientation to your job and the company. During orientation, you will fi11 out various tax forms, benefit forms, and insurance papers. You may view a video that will help you learn more about

1. Place your insertion point directly in front of the first blank line underneath the last line of text in the newsletter. 2. Insert File 110A. 3. Insert a picture in the space to the right of the heading “Focus on Dallas-Fort Worth” on the second page of the newsletter. The pictures should be associated with the concept of focusing on a subject or associated with Texas.

440

11 22

9 (0 11 12 13 i4 is

ee

Report, 110-85

TIMED

ae

133

nme

|

pe

4. Drag and size the picture so that it looks similar to the one shown in the illustration on page 442. 5. Insert word art, about the size and in ‘ ee :

the same position as the word art at the top of the bulleted list on the second page of the newsletter, with the words Texas Tidbits. 6. Choose a style and color for the word art to coordinate with the newsletter. 7. Insert a picture at the bottom of the second page in the space to the left of the information on “Thistle Hill.’ The picture should be associated with the

(Continued on next page) Lesson 110

If your printer or computer memory is limited, try previewing the document before you print, and then print only 1 page ata time.

12s Create a text box, about the size and

information about Thistle Hill or with

in the same position as the one at the

Texas.

bottom of the newsletter, to hold the information about tours.

8. Drag and size the picture so that it looks similar to the one shown in the illustration. 9; Create a text box, about the size and

13. Change to Times New Roman Bold 12 point, and center and type For Four. anvormation, «call -Gl7= Soe aes oh 14. Remove the lines around the text box, and change the fill to none.

in the same position as the one at the bottom of the newsletter, to hold the information about Thistle Hill.

10. Insert File 110B and adjust the size of

ise The first page of the newsletter should

the text box as needed. 11. Add a fill color or fill effect to the text

look like the illustration below.

16. The

box to coordinate with the picture to

second

should

the left of the text box.

page

of the newsletter

look like the illustration

on

page 442.

The Traveler's Connection

~

A Newsletter From E-Travel.com_

w

Volume 9, Issue No. 5 nation before you do anything else. Find a good travel agent, do your own research on the Internet, and buy some good travel books on your destination in your favorite bookstore

A Few Tips for the Smart

*

other essentials with you. To avoid a disaster, carry everything you can't function without in the event

Traveler We all have visions of the perfect vacation. They usually include a beautiful hotel, a comfortable room, great food, and wonderful entertainment. Unfortunately, sometimes our vision doesn't exactly align itself with reality, and our dream has suddenly turned into a nightmare, You can avoid this situation if you will do some smart advance planning. Here are some smart travel tips that can turn your dream vacation into a reality:

*

Do your homework. Your best bet is to find out all

Carry medications and

*

*

Spring 20--

Confirm all reservations. Be sure that all your reservations including hotels, cars, and entertainment are confirmed and that you have the different confirmation numbers and phone numbers written down. Nothing can Tuin a trip faster than finding out that you don’t have a place to sleep or suitable transportation. You will find that if you take these tips to heart, your vacation will be just as wonderful as you imagined!

that your luggage is lost This would include medications, money, tickets, toiletries, visas, passports, eyeglasses, and anything else you can think of that is irreplaceable in the course of aday or two

Planning

Buy travel insurance. If

Your Travel Online

you are taking an expensive vacation and are not completely sure you can make it, buying travel insurance is a wise expenditure. Many people today have children and aging parents whose needs are unpredictable

you can about your desti-

The Internet has opened up a wealth ofinformation that used to be the domain of individual travel agencies. If you have a computer and Intemet access, you can make reservations, buy tickets, book entertainment packages, and do any number ofother things.

Page 1

(Continued on next page)

UNIT 22

Lesson 110

441

= Save

hours of

lots of money Internet wisel

sing the

plan your tr

in

shop for the best airline rates and even name your own

Although this ts the world’s second busiest air-

port, itis surprisingly easy to use. However, the transportation between terminals is slow

Keoxas Tidbj,. *

your travelf Several g wailable

it sent c/o LOVE FIELD Love Field is a $10 to $15 taxi ride from downtown

to

Internet for your travel plans Please check our web site at www.TTC,.com for suggested books

Dallas. The phone number is 214-555

-6073

Love Field is the hub of Western

Airlines,

which of-

fers service within Texas, to ) many cities in the surround-

F

\\ ing states, and, with stops, to ocus

on

destinations as far away

Chicago

Dallas-Fort

as

PORT focus 1s on

the Dallas-Fort Worth area THEAIRPORT The Dallas-Fort Worth

International Airport is 17 miles from the business dis tricts of each town, The phone number is 214-555-

office

Most businesses open between 8 a.m. and 10 a.m. and close around 6 p.m. Many are also open on weekends. * Banks operate weekdays from 9 a.m. until 2 or 3 p.m., and some are also open on Saturday morn-

ings

AND

TOWN

It costs around $30 to get This month's

ery at the city's main post *

*

BETWEEN THEAIR-

Worth

To receive mail while have General Deliv-

traveling in Dallas,

price if you are flexible in

to downtown Dallas by taxi from the Dallas-Fort Worth International Airport, It is about $25 to downtown Fort Worth Cheaper bus and van service is also available Please check our Web site at www TTC.com. for details

8888

Post offices are open weekdays from 8 a.m. to 5 p.m. and Saturday mornings + Attraffic lights, it's legal to make a right turn on a red light except when there is a sign at the intersection stating that such a turn is nof permitted. Of course, come to a full stop first and make sure no traffic is coming.

Thistle Hill

cy

In 1903, cattle baron William T. Waggoner built his daughter this threestory mansion as a wedding present. The house was built in a wealthy | neighborhood known as Quality Hill. This Georgian Revival-style man| sion has been restored to its 1912 condition and is listed inthe National Register.

For tour information, call 817-555-2663

[tis located today on Pennsylvania Avenue near the hospital district, It cost about $38,000 when the nearly 11,000-square-foot, red brick structure was built back in 1903, The house was used for lavish dinners and parties to ent ertain many of Fort Worth's powerful and elite. It was often s_the "honeymoon cottage” and was restored in the 1970s, Page

Report > 110-86 Flyer

Times New Roman

2

1h Press the SPACE BAR 2 times, and insert a picture related to a globe. 2. Drag and size the picture so that it looks similar to the one shown in the illustration on page 443.

Progress and Proofreading Check Documents designated as Proofreading Checks serve as a check of your proofreading skill. Your goal is to have zero typographical errors when the GDP software first scores the document.

Insert word art, about the size and in

the same position as the one at the top of the illustration, with the words Global Savings & Loan. Choose a style and color for the word art to coordinate with the picture. Create a text box with no lines or fill and about the size and in the same position as the one shown at the middle of the illustration. Change to Times New Roman 48 point, and center and type Your Guide to Online Banking in 2 lines as shown. Insert a boxed table with 4 columns and 6 rows, and drag it into position as shown in the illustration.

Bold 12 pt.

8. Change to Arial Bold 18 point, and type the one- and two-column headings in Row | aligned as shown. 9. Move

to Row

2, change

to Times

New Roman 20 point, and type the left-aligned column entries as shown. 10. Right-align the information in Column D, and add spaces after the dollar sign to align the dollar sign just to the left of the widest entry below it. 11. Merge the cells in Row 6, change to Times New Roman 14 point, and type the information as shown.

12. Adjust the column widths manually as shown.

13. Add a shading color to the first and last row to coordinate with the word

art and picture.

(Continued on next page) 442

UNIT 22

4x Account

Check Writing

Regular Checkin g Interest Checking

Unlimited

Express Card

Basic Checking

Express Card

Student Checking

Express Card

Monthly Fee $ 9.00

3.0(

Note: Fees may apply to telephone banking calls and the use of theATM Express Card.

global Savings & Lo an

eS)

New Roman 48 pt.

—

Your Guide to Online Banking ee

Account Regular

|Writing

None

for tohExpress e Card= Interest \Chesiine

Check

atm Card |

Unlimited

|

|Checking

$ 9.00 |

ee Unlimited

‘Basic ‘Express Card Unlimited Checking, Fs) eee | | Student

Monthly]

Follow these steps to create a new fees page for the Web site named Report-11391.htm. Refer to the Web layout view of the fees page on page 455 as needed. Make the following changes to this report: 1. Change the title to Fees. 2. Change Services to Fees on the second blank line below the link bar.

3. Move inside the table below ‘“Services,” and select and delete the information inside the table. 4. Type the information below inside the table as shown in the Web layout view of the Fees page. 5. Save the page, and view the Web page in a browser.

The Virtual Assistant strives to work within your organization’s budget. We will review your individual needs and tailor the pricing to fit your project. We welcome the opportunity to provide an individual estimate, Be assured that our prices are extremely competitive. Here are some general guidelines regarding our fees:

1 We typically charge by the hour or by the page, depending upon the job. Most fees are based on the length of the document and the amount of editing

deemed necessary. §]

We offer substantial discounts for volume work and repeat clients. 4] A surcharge is added for rush jobs. | Payment for services rendered should be made by credit card, check, or money order. ]]

‘| For a copy of our current rate guide, please send an e-mail message to

[email protected]. J

(Continued on next page) 454

UNIT 23

-esson 113

The-Virtual- Assistant

901 South Rainbow, Sute-1 4] Las-Vegas, Nevada-89145] 888-555-3499] emal@TV¥A coma

Home |-Services |-Fees |-References]

Fees]

The Virtual Assistant strives to-work-within-your-organuzation’s budget. We will review: your individual -needs-and tailor the-pnicing to fit -your project. We-welcome the: opportunuty-to-provide-an-individual estimate .-Be-assured that -our-prices are-extremelycompetitive. -Here-are-some-general guidelines regarding our fees: ]]

1

We typically charge by-the-hour-orby-the-page, depending upon the job] Most-fees-are based-on-the-length-of thedocument and the arnount of editing deemed: necessary] We offer-substantial discounts for-volume-work-and repeat chents.J A surchargeis-added-for-rushjobs.J] Payment for-services-rendered should be-made by credit-card, check, or-money-order.]]

1

For-a-copy-of-our-current ratemude@T

-rate guide, please-send-an-e-mail-message-to-

VA com.=

1 Web layout view of fees page.

Report

> 113-92 Web Site (continued)

Follow these steps to insert hyperlinks on the link bar for the fees page. Make the following changes to this report:

1. Insert three text hyperlinks for the first three words on the link bar as follows: Home links to Report-111-87.htm Services links to Report-112-89.htm Fees links to Report-113-92.htm

2. Manually open Report-111-87.htm (the home page) and Report-112-89.htm (the services page).

3. Insert three text hyperlinks for the first three words on the link bar for each page just as you did in step 1. 4.On Report-111-87.htm (the home page), insert four more text hyperlinks for each of the four headings on the home page (“Word Processing,” “Desktop Publishing,” “Layout Editing,’ and “Copy Editing”) to link to the services page, Report-112-89.htm. 5. Save all pages, test all the hyperlinks, and edit any hyperlinks as needed.

(Continued on next page)

UNIT 23

Lesson113.

(ss

The-Virtual- Assistants

i

~ 901-South Rainbow, Suite-1 4]

H

Las: Vegas, Nevada-89145] 888-555-3499] ermal@T VA coma

Home |-Services|-Fees |-References]

Fees]

Web layout view of fees page with hyperlinks.

English and business communications, will-make-sure-they-are-letter-perfect.-Please-

browse-around-our-site-fordetailss

:

4 -

Correspondence] Reports]

a Nate | Brochures]

Proposals] Manualss Fr:

Layout Editingts

In-House Styles]

Custom Styles] | Master-Documents] _ Table of Contents]

Indexes

i, E |

Letterheads] |

Resumes

aa

SS

Sil

F

aie

Le:

=

|Prootteadiney

i

| Technical Editing] | Grarunar- Checking] | Whiting Stylez

|

caneee

se

Web layout view of home page with hyperlinks.

Report 113-93” Your Web Site (continued)

Follow these steps to createanew pagefor your Web site named Report-113-93.htm similar to the Web layout view of the fees page on this page. Make the following changes to this report:

1. Change the title to Fees. 2. Change Services to Fees on the second blank line below the link bar.

Report 11 3-94” Your Web Site (continued)

Follow these steps to insert hyperlinks on the link bar for the fees page. Make the following changes to this report: 1. Insert three text hyperlinks for the first three words on the link bar as follows: Home links to Report-111-88.htm Services links to Report-112-90.htm Fees links to Report-113-94.htm 2. Manually open Report-111-88.htm (the home page) and Report-112-90.htm (the services page).

456

UNIT 23

Lesson 113

3 . Move inside the table below “Services,” and select and delete the information inside the table. 4, Type content similar to the fees page on page 455. - Save the page, and view the Web page in a browser.

3. Insert three text hyperlinks for the first three words on the link bar for each page just as you did in step 2. On Report-111-88.htm (the home page), insert four more text hyperlinks for each of the four headings on your home page to link to the services page, Report-112-90.htm. o - Save all pages, test all the hyperlinks, and edit any hyperlinks as needed.

Lesson 114

Creating More Web Pages With Hyperlinks Goals ® Type at least SOwpm/5'/Se Create more Web pages with hyperlinks

A.type2times.

fA. WARMUP |

This series* (*6 films, 28 minutes) by J. Zeller goes beyond the "basics" of computers. Viewers keep requesting

an extension

on the dates; +

f

3/2, 5/5, and 8/9. }

10

19

__

SKILLBUILDING fare |

this includes

ase

i

B. MAP Follow the GDP software directions for this exercise in improving keystroking accuracy.

On I A B H R o e g eyboardin

K

Using Hypertext ™

Do you know how to surf the Web? It’s easy! The Web contains pages, which are blocks of text, visuals, sound, or animation. Hypertext is a format in which certain words in the text of

a Web page are highlighted, underlined, or colored differently from the other words. These colored or highlighted words link to other pages on the Web. When you point to a hyperlink and click the mouse button, the page connected to that word is displayed. Therefore, one page on the Web can link to many other pages. Hypertext pages do not have to be read in any specific order. Hypertext enables you to connect and retrieve Web pages from computer networks worldwide. With hypertext, you can point and click or surf your way all over the Web.

UNIT23.

_— Lesson 114

457

C. Take two 5-minute

C.

timed writings. Review

5-MINUTE TIMED WRITING

oe egaee Per Ai eee:

4 5

Before you apply for jobs, you will detective work. First, choose a business

S0wpm/5'/5e

6 7

to work and then use the Internet to find out about the company. If you find a Web site for the business, then you

34 46/7

8 9 10

can learn all about the company, its hiring policies, the job listings, and how to apply for a job opening. When you are researching a company, you want to learn

57 67 7

want to do some for which you want

(1

about

2 is

out how stock analysts expect the company stock in the coming months if the company is publicly

14 is

the history

of the company.

1 23

You may be able to find to perform held.

{02 112

When you find a job opening for which you know that 123 you want to apply, read carefully to see what type of work 13) 6 experience and education the company requires for the job. 147 7 When you prepare your resume, emphasize your qualifications iso is based on the requirements listed for the job. If the person171 i9 who should receive job inquiries igs not listed, contact the 183 20 company by phone or e-mail to get a name. Personalize your 194} 21 cover letter and resume, if possible, for the company. 205jf 22 The information you find in your research will be 217 23 very helpful during the interview with a representative of 2» 24 the company. Ask good questions and speak confidently about 240 2 the job. Emphasize how your skills would be valuable. 250 Mee 2e cf 9 Gs Kaen haes 6 ee. ead, LOR ett aaa?

458

UNIT23 |

Lesson 114

Report 114-95" Web Site (continued)

Follow these steps to create a new refer3. Reportnamed site Web the for ences page 114-95.htm. Refer the Web layout view of the references page on page 460 as needed. _—4. Make the following changes to this report: 1. Change the title to References. 2. Change Fees to References on the second blank line below the link bar.

12x I’ve been in a highly of that success to the always confident that professionals and can

Move inside the table below “References,” and select and delete the information inside the table. Type the information below inside the table as shown in the Web layout view of the references page. 5. Save the page, and view the Web page in a browser.

successful business for over 10 years and attribute much skilled professionals at The Virtual Assistant. | am my work will go out error-free. They are top-notch work for my team anytime! Way

Mike Rashid Network Engineer Denver, Colorado ie The documents produced by The Virtual Assistant are impeccable! I can count on professional, reliable, competent, and efficient service without question. It is so easy to send documents back and forth via the Internet, and we all know that time is money. I highly recommend TVA for any of your word processing needs. Lax

Nancy Shipley Attorney-at-Law Chicago, Illinois

re

(Continued on next page)

UNIT 23

Lesson 114

459

—

1

tualAssistent if The901Vir South Rainbow, Suite-1 4] Las: Vegas, Nevada 39145] B8B-555-3499] ermal@T VA com

|

|

| 1

Home |-Services|-Fees|-References]

ee

ee

[oi 1

References]

eee

— i

VTye

attribute rauch of that. been ina highly successful business for over 10-years and ays confident that -am-alw t Assistan Virtual The success to-the-skilled-professionals-at onals and-can-work for my: ray-work-will go-out enor-fee.-They-are top-notch professi | tear-anytime!|]

|

dW

Mike Rashid] _ Network Engineer] | Derever, Colorado]

T

‘T-can-count-on|The-documents produced by The Virtual-Assistant are-impeccable! It is-so easy toquestion. without service professional, reliable, competent, and efficient is:money.Ttime that know and-we-allInternet, send-documents back-and forth-ria-the needs] processing word your of for-any highly recoramend TVA

iT

| Nancy Slupley]

|

|Attomey-at-Law] |Chicago, Illinois]

1 1

Be

:

Se,

eee

1_

_ mal)

Web layout view of references page.

Report 114-96" Web Site (continued)

Follow these steps to insert any missing hyperlinks on the link bar for all pages. Make the following changes to this report: 1. Insert a text hyperlink for the last word on the link bar as follows: References links to Report-11496.htm.

2. Manually open Report-111-87.htm (the home page), Report-112-89.htm (the services page), and Report-113-92.htm (the fees page). 3. Insert any missing text hyperlinks on the link bar for each page as needed. 4. Save all pages, test all the hyperlinks, and edit any hyperlinks as needed.

Report 114-97” Your Web Site (continued)

Report 114-98” Your Web Site

(continued)

Follow these steps to create a new references page for your Web site named Report-114-97.htm similar to the Web layout view of the references page on page 460. Make the following changes to this report: 1. Change the title to References. 2. Change Fees to References on the second blank line below the link bar.

. Move inside the table below “References,” and select and delete the information inside the table.

Follow these steps to insert any missing hyperlinks on the link bar for all pages of your Web site. Make the following changes to this report:

Report-111-88.htm - Manually open (the home page), Report-112-90.htm (the services page), and Report-113-

1. Insert a text hyperlink for the last word on the link bar as follows: References links to Report-11498.htm.

. Type the information for two references; follow the setup for the references page on page 460. . Save the page, and view the Web page in a browser.

94.htm (the fees page).

. Insert any missing text hyperlinks on the link bar for each page as needed. . Save all pages, test all the hyperlinks, and edit any hyperlinks as needed.

UNIT 23

Lesson 114

461

Lesson 115

Formatting Web Pages Goals e Improve speed and accuracy Refine language arts skills in proofreading e Format Web pages

A. Type 2 times.

1

Contact

[email protected]

to order

the large-sized

2 grips. They were just lowered to $160 from $240 (a 33 1/3% 3 markdown). Jay's #55 quilts were reduced to $88 from $99, ns

PRETEST Take a 1-minute timed writing. Review your speed and errors.

ee

Sak

4 5 6

8 9

nes

ee

emmy

Sa

:

ee oi,

per peril com combo

If you made 3 or more

ee

ae

forth format perky period comic combat

boa ae

former permit commit ae raat

errors, type each group of lines (as though it were a paragraph) 2 times.

ih

4

72

i

7

|

8

28

forget forest person peruse common combed

att

forearm perform compose

eee

forbear persist complex

Aare carcasses nae

mixing living filing taping sending biking hiding

nation lotion motion useful joyful earful POSTTEST Repeat the Pretest timed writing and compare performance.

462

eC My GR)

He did mention that they are sending a lawful taping of the comedy format to a performing combo. A motion to commit a useful option forced a fusion of forty persons.

fs eee PRACTICE Speed Emphasis: If you made no more than 1 error on the Pretest, type each individual line twice. Accuracy Emphasis:

a

Lesson 115

11

2 x

option mention lawful helpful

fusion legion sinful armful

22 33

_ SUSTAINED PRACTICE: CAPITALIZATION

F. Take a 1-minute timed writing on the first paragraph to establish your base speed. Then take four 1-minute timed writings on the remaining paragraphs. As soon as you equal or exceed your base speed on one paragraph, advance to the next, more difficult paragraph.

Even though he was only knew that it was not too soon retirement. He soon found out involved in his plans for an

about thirty years old, Jason to begin thinking about his that there were many things early and long retirement.

Even without considering the uncertainty of social security, Jason knew that he should plan his career moves so that he would have a strong company retirement plan. He realized

that

he

should

have

an

Individual

Retirement

Plan.

When he became aware that The Longman Company, the firm that employed him, would match his contributions to a supplemental retirement account, he began saving even more. He used the Payroll Department funds from the Goplin Group. He also learned that The Longman Company retirement plan, his Individual Retirement Plan, and his supplemental retirement account are all deferred savings. With those tax-dollar savings, Jason bought New Venture Group mutuals.

G. Edit this paragraph to

Es.

PROOFREADING

correct any typing or formatting errors.

eg] 30 31 32 33

The idea and practise of sharing risk originated in antiquetry. Many years ago, Chinese merchants deviced an injenious way of protecting themselves against the chance of a financialy ruinous accadent in the dangerous river along the trade routtes when they were delivring goods.

MORE WEB SITE DESIGN GUIDELINES Bou.

Follow these guidelines to design effective Web sites: e Experiment with the themes that come with most programs. If you use a theme, experiment with the embedded styles that can be applied to titles, headings, subheadings, and so on, for design consistency.

e Choose a consistent look for headings and subheadings, including font size, color, and alignment, for design unity. e Use color to establish moods: black is somber; white is clean, organized, or sterile; bright colors are energetic but may be hard to read. Experiment and use your judgment.

UNIT 23

Lesson 115

463

Word Processing Manual

Go To

MM. =WEB PAGE—DESIGN THEMES Study Lesson 115 in your word processing manual. Complete all of the shaded steps while at your computer. Then format the jobs that follow.

DOCUMENTP Report 115-99 Web Site (continued)

Be

Follow these steps to format the Web site.

1. Manually open Report-111-87.htm (the home page), Report-112-89.htm (the services page), Report-113-92.htm (the fees page), and Report-114-96.htm (the references page). 2. Apply a design theme to each page that coordinates with the picture at the top of each page. Remove any table borders as needed or if desired. 3. Move to each page, and apply a Heading | style to “The Virtual Assistant.” Align the text and adjust the table as needed to position the picture and text attractively. Copy and paste the table from one page to the next if desired. 4. Move to the home page, and add a bullet to each item under each heading beginning with the heading “Word Processing.”

9. Move to the fees page, apply a Heading 2s

“Fees,” center the line,

aie pe a cen fine! belee ie aicber 10

. Add a bullet to each sentence under the first paragraph except for the last sentence on the page. u . Insert a horizontal line in the blank line after the last bulleted item. v - Move to the references page, apply a Heading 2 style to “References,” center the line, and delete the blank line below the link bar. B . Place the insertion point in front of the first blank line in the table, and 14 insert a horizontal line.

. Place the insertion point in front of the second blank line between the references, and insert a horizontal line. 15 . Place the insertion point in front of

; 5. Apply a Heading 3 style to each heading beginning with the heading “Word Processing.”

the second blank line under the last reference, and insert a horizontal line. 16. Change any styles, fonts, borders, or

- Move

tr ape

to the services page, apply a

Heading 2 style to “Services,” center

the line, and delete the blank line

below

the link bar.

:

ae

Seng

eee

eee

f

ee er ert ee AUN

Se

:

;

h

cei UN

iio

4 ae as eden aae a pages. e

1@W

your

Inishe

e

site

in

a

7. Add a bullet to each sentence under POLES each heading. Note: If you would like to format the Web 8. Apply a Heading 3 style to each head- _ site you created for your own business in ing beginning with “Word Processing.” —_Lessons 111-114, follow steps similar to those in Report 115-99.

cla

es er

eee,

Choosing a Different Home Page You don’t have to start at the same home page every time you use your browser. You can change the browser’s home page to start at one of your favorite Web pages. Here’s how to do it. In Netscape, go to the chosen page and select Preferences from the Edit menu. Click the Navigator category in the Preferences dialog box. Click the Use Current Page button in the “home page” area. Choose Home Page in the “Navigator starts with” area. Click OK. In Internet Explorer, from the chosen page select Internet Options from the Tools menu. Click the General tab, and then click the Use Current button in the “home page” area. Click OK.

464

-

SUNT

Lesson 115

(Continued on next page)

The Virtual Assistant 901 South Rainbow, Suite 4 Las Vegas, Nevada 89145 888-555-3499

[email protected]

Home

| Services

| Fees | References

Do you need a skilled assistant who works tirelessly on your documents, doesn't need any office space, and gives your work that personal touch? The Virtual Assistant is a professional document processing and design service that will help create the professional image your business demands. You don't get a second chance at a first impression. The graphics experts in our

word processing and desktop publishing departments will make sure your documents look gorgeous. Our editors, who have completed a series of rigorous courses in business English and business communications, will make sure they are letter-perfect. Please browse around our site for details.

Word Processing

Desktop Publishing

@ @ @ @

@ Newsletters @ Brochures @ Letterheads @ Resumes

Correspondence Reports Proposals Manuals

i

:

a

Layout Editing

The Virtual Assistant

@ In-House Styles @ Custom Styles @ Master Documents

901 South Rainbow, Suite 1 Las Vegas, Nevada 89145 888-555-3499 [email protected]

@ Table of Contents @ Indexes

Home | Services | Fees | References

Services Word Processing @ We prepare documents with a professional look for correspondence of all types as well as reports, proposals, manuals, and so on.

| Desktop Publishing ®@ Our professional design specialists will create newsletters, brochures, letterheads, and other documents that are sure to capture your imagination.

Layout Editing @ Our layout editors will transform your documents using in-house styles or custom styles. For your longer projects, they are experts at building master documents that include a cover page, table of contents, and index.

Copy Editing @ Our copy editors will make sure that your document content is perfect. Proofreading, grammar, and writing style will al! be checked so that your ideas are expressed clearly and effectively.

(Continued on next pagé

UNIT 23

Lesson 115

465

The Virtual Assistant 901 South Rainbow, Suite 1 Las Vegas, Nevada 89145 888-555-3499

[email protected]

Home

| Services’ | Fees | References

Fees The Virtual Assistant strives to work within your organization's budget. We will review your individual needs and tailor the pricing to fit your project, We welcome the opportunity to provide an individual estimate. Be assured that our prices are extremely competitive. Here are some general guidelines regarding our fees: @ We typically charge by the hour or by the page, depending upon the job ® Most fees are based on the length of the document and the amount of editing deemed necessary. ® We offer substantial discounts for volume work and repeat clients.

@ A surcharge is added for rush jobs. @ Payment for services rendered should be made by credit card, check, or money order. Sr

a

CL

EE

Ee

For @ copy of our current rate guide, please send an e-mail message to [email protected].

The Virtual Assistant 901 South Rainbow, Suite 1 Las Vegas, Nevada 89145 888-555-3499 [email protected]

Home | Services | Fees | References

References ST

A

PLA

RE

eR

AT

I've been In a4 highly successful business for over 10 years attribute much of that success to the skilled professionals Virtual Assistant, I am always confident that my work will error-free, They are top-notch professionals and can work

team anytime!

and at The go out for my

Mike Rashid Network Engineer Denver, Colorado BE

A

PT

RE

EO,

The documents produced by The Virtual Assistant are impeccable! I can count on professional, reliable, competent, and efficient service without question, It is so easy to send documents back and forth via the Internet, and we all know that time is money. I highly recommen d TVA for any of your word processing needs. Nancy Shipley Attormney-at-Law

nicago, Illinois | GI SNR

RARER, ee

ene

Report, 115-100

Follow these steps to create the home page and Contact Us page for this Web site:

Web Site

1. Change

title

the

Report-115-

of

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UNIT 23

Lesson115.

ts

467

a)

Basket Review (Insurance)

In-Basket Review

(Governmeft)

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you will spend together.

you will

in the workplace.

relationships

enjoyable.

willing to collaborate

well with

you relate

you well

good interpersonal

will make work more hours

probably

likable,

If you are

and most

kind,

pleasant,

thoughtful, 8 positive. loyal,

trait

a person is honest,

means

likable

Being

likable.

of being

is the

possess

can

is not.

or who

is promoted

a person

traits

of the finest

38wpm

say that it is the personal

thabeor ten determine who

tradie

on the job. People

lead to success

the factors

studied

who have

Your attitude

how you react.

control

and always

SKILLBUILDING

job to

policies,

be

be positive.

8

Paced Practice

SB-16

SKILLBUILDING you

When

42wpm

your

received

at the bottom

chances

are you eal start

Co

ae Bach of us has

of the organizational But

somewhere.

to start

diploma,

college

and

With hard work

despair.

don't

recently

have

if you

even

job,

a new

begin

soon you will be climbing up the corporate .[f you are clever, you will embrace even the most tasks, take everything in stride, and use every 8

determination, ladder. tedious

opportunity

to learn.

have

to know your

trained.

As a new worker,

everything.

When necessary,

been

questions.

employer

Use the new

job performance

and to prepare

plenty you”

be expected

you won't

do not hesitate to ask job

about your

to enhance your 8 success.

information for

Begin every valuable workday by prioritizing all your tasks. Decide which tasks must be done immediately List

the most

important

then determine the order

in which

each task must be done.

you complete

After

a task,

Do not

priority list.

off work you should

triumphantly

do.

Prevent

the telephone

can be extremely distracting making

an outgoing call,

discuss.

Gather

and files. concise

the conversation help you manage

SKILLBUILDING| Paced Practice

needed materials

Set a time limit,

answers,

list

the topics such

time.

Phone tasks.

calls When

you want

as pencils,

discussed, telephone

to

papers,

and stick to business.

politely. Efficient tis

your

your time by

phone calls.

summarize the points your

if you use

from necessary

organize

do

to be done,

from controlling

learning to manage your business

first;

it off your

cross

If a task needs task

tasks

;sthateacomccimempuE

procrastinate

cou will be on top of your ; ; 8 time wisely.

SB-17

You have

all you can

Learn

and the company.

and which can wait.

48wpm

to the Sierra

if it is a job for which

even

on the job,

to learn

again.

think

institution,

of an academic

46wpm

is restricted

If you think learning

44wpm

Give

and end usage will

SKILLBUILDING 50wpm

that

able

success

52wpm

to be just

around

Handling

criticism

presented

Criticism

is constructive

employees

some

are

them better

improve how you accept 8 your growth.

People

experience

tool

greater

achievements.

greater

the effort

time we

reach

increase greater

onward

we will

a target

in our

confidence

accomplishments.

and upward.

8

closer

and our

needed

the

goals. Each

to a goal,

performance,

And the cycle

continues

SKILLBUILDING

to

encourages

goals,

these

Some

path.

goals

set our

need to reach

or come

a career.

the motivation

The higher we

to

and embrace

during

to be. Setting

get to the place they want

It

Strive

along any career

goals provide

that

believe

siN\se Yeh

criticism.

criticism,

growth

see

Believe

on the job.

constructive

setting is a helpful

people

who welcome

continuous

you

. When

to handle.

to succeed

ways

ein the

can help you

in a way that

easier

it's

as helpful,

and

gracefully

criticism

and

problems

Pere vital

Seva

for

opportunities

for more 8 the corner.

criticism.

there

teaches

Goal

be

when handling

and grow

criticism

54wpm

You might

yourself

workplace.

not,

If

may be a challenge.

maturely

learn

to grow.

with

Be patient

accepting

as opportunities

Look

to fix your mistake.

them

bring

be patient with yourself.

a mistake,

you make

that

It's

mistakes.

fewer

of letting mistakes

mistakes

their

they use

down,

Instead

give up.

they don't

make

people

successful

the

is not

successful

less

people and those who are

successful

the

between

The difference

mistakes.

the way, we all make

along

but

perfect,

makes

practice

anything,

As with

see

an

leading

to

we

6

to spiral

Paced Practice

SB-18

SKILLBUILDING

are

causing

everyone

stress

in the department.

can

damage

the

missing work

plan to assure

that

a job is a major part of being an adult.

Some

every

you arrive

Holding

day on time

people begin their work

various

beginning,

to success

crucial

What

of workers? their

are

organized,

many their

60wpm must

qualities 8 employees.

reassured

dependable

that

personal

and understanding,

is a desirable

reliable

trait.

time,

workers

are

maximum

results.

wants

your

and arrive

to meet

its

and dependable

supervisors,

have

Paced Practice

most

If you

in

When

a project will be

going to meet

learn

to utilize

Dependable

good attendance

workers

records,

on time ready to work.

goals,

it must

workers.

and your managers

working to reach common goals.

being

you have

a manager

their time to achieve

responsible

|

value

employers

dependable

prepared,

include

and dependable.

who are

company

SKILLBUILDING

traits

Workers

are well

expected

are

traits

What

positive,

can always be counted on,

SB-19

and knowledge

by a specific

to know that

the deadline.

job skills

look for when they evaluate

do employers

enthusiastic,

be completed

that are as

to the job.

of the

Being

are developed

as the actual

cooperative,

confident,

From the

as adolescents.

careers

Important

employees?

or early.

work habits

brings

a person

that

and

these

To avoid

career.

develop a personal

problems,

potential

late

Being

with your manager

relationship

on your

a negative effect

and have

58wpm

will begin to resent you,

peers

your

often,

absent

Lea you

and cover for you

own work

to do their

have

others

tardy or absent,

frequently

If you are

money.

the company

it costs

the workplace,

from

are tardy or absent

employees

When

for is punctuality.

all strive

One goal we should

56wpm

You,

If a

have

a “sesh of

your

coworkers,

are all team members,

SKILLBUILDING The ability

62wpm

of the activities .

64wpm

.

project

each

Being

task.

66wpm

can

is efficient

who

a worker

focused

and stays

tasks

more

accomplish

in

necessary

for the good of the whole it is essential

to correct

company

at heart

cooperation .

is .

and works

at work.

well

is

For you to be a steps

to

a good sport

if you

do.

It may

by another

person

has the

interests

of the

as a team

player,

being

rather

a mistake made

employee

If every

group.

to do what

you take extra

you would

asked to do something

in the office.

that

may mean

Cooperation

you have

when making a

is willing

who cooperates

A person

cooperate.

day on the job.

of all team members

decision.

player,

As previously

work habit.

begins on the first

is thinking

Cooperation

mean

zips

and thorough planning,

ideal

is another

cooperation

mentioned,

are

to.

supplies

cee: time.

Cooperation

team

job.

employee

An efficient

careful

With

separate

the required

time wisely,

uses

on each project,

on the present

less

each job.

complete

copying

several

to do each

having

also means

efficient

successfully along

trips

work

worker

an efficient

example,

An

about ways

He or she thinks

For

than multiple

day.

and begins

quickly

a task

lists

8

is desired.

may plan a single trip to the copier with jobs rather

office

and makes

that

work habit

eagerly.

and time.

steps

to gave

to be done

completes

worker

on the next

need

is another

Efficiency efficient

that

.

allow work

not

calls immediately

all phone

returns

worker

he or

with correspondence

the organized

Also,

on the desk.

to accumulate

to

worker

is efficient,

does

worker

The organized

needs

the plan in a

a competent

and deals

swiftly

requests

delay.

without

The

If an office worker

organized.

she handles

good work habits.

requires

An employer

timely manner.

for

to execute

and then be able

to be completed

quality

to plan the work that

the ability

have

should

be well

is an important

who wishes to display

the employee

worker

to organize

not

then

8

SKILLBUILDING

Paced Practice ~ SB-20

SKILLBUILDING is still another work trait that is eagerly

Enthusiasm

68wpm

sought

after

person

has

are

always

be plenty

to have

a wealth

will

There

known

to the projects

worker.

includes

both men

interact

You'll

unacceptable. Each

Prejudice

employee

Because

side by side

:

of ‘these traits.

would

Promotions, future

request

if your company

will

improve

new

be quick to agree

you grow.

conduct

and beyond.

8

of an on the that these forms.

and your

evaluations.

evaluations

them.

and career

and skills,

or traits

appraisal

on these

If you continually

in the workplace

SKILLBUILDING| Paced Practice

probable

responsibilities,

job performance 6

all

understanding.

job performance

does not

.

improve your work habits ; success

that

work habits

on performance

regular

even

by helping

|

be evaluated

your

of people work nae

of mutual

with the company may be based

.

everyone's

it is essential

It is most

pay increases,

You should

.

would

and

in the office.

groups

certain

and

offensive,

role in determining the success

Mose managers

importance

that

openly,

and accept

diverse

a high degree

It can be concluded

can play a major

SB-21

so many

customers,

as

fairly,

is hurtful,

:

maintain

employee.

and attitudes.

cannot be tolerated

in the workplace, :

coworkers

habits

everyone

try to understand

must

differences.

72wpm

Treat

races,

religions,

of different

Any type of prejudice

honestly.

all business

with various ‘types of people

and owners.

coworkers,

for every

work habit

sipLLbe Les, aptitudes,

ethic,

work

assigned.

is also a preferred and women

approach

and a positive

of zeal

who

employees

In today's world, virtually

excellent cultures,

or complain to people?

of good jobs for

that they are

Understanding

70wpm

people

Do you encourage

workplace?

do you show at the

enthusiasm

How much

advancement.

career

for

also be considered

praise but will

the highest

achieve

not only

they will

any project,

to attempt

eager

they are

show

If workers

can be catching.

eagerness

that

noted

been

Liehas

employer.

and

coworkers,

work,

your

toward

actions

in

is reflected

This

energy.

of positive

lots

nae a

means

Being enthusiastic

by employers.

look

This

feedback

development

for ways

to

then you will enjoy

SKILLBUILDING will

is dependent

devices

as voice mail,

Our world

is

people.

affect you and your workplace.

the more

valuable

For

lives.

of our changed

how we

world's

largest

information. their

globally

connected,

support those different

proficiency

You can

medium even

employment

in keyboarding

It is the

is often

it is a vast

and

about

any doubt,

connections.

has

Internet

resources

the

to help you access

learn

and information

necessary

you know,

The Internet

people

Without

Web sites.

visiting

in other

connect

It is an exciting

worldwide.

may

every aspect

of the

because

superhighway that

events

The more

information.

network.

information

of computers

network

many

and send

receive

Those

are affecting

the advent

example,

the information

called

latest

advancements

of

to the company.

you will become

Technological

76wpm

aware

We must become

directly

our

expand

We must

of the world.

parts

in other

happens

of

between

walls.

the office

beyond

is the establishment

village.

global

becoming a smaller,

what

links

communication

worldwide

thinking

which

is globalization,

technology

changing

rapidly

of this

A result

and efficiently.

quickly

to accomplish work

helps

Technology

schedules.

electronic

and

phones,

cellular

fax machines,

such

use

Companies

computers.

upon

business

every

Almost

technology.

of computer

form

some

use

you

you work,

where

no matter

that

You can be certain

74wpm

we are

technology This

opportunities. is beneficial

by

companies

services

industry Keep

all

offers

in mind

in this

field

that and

fields.

SKILLBUILDING

Paced Practice

SB-22

SKILLBUILDING keyboard

computer The

cooks,

become

a necessary

tracking

to be a very

new products

of amazing

the competition.

Business

Selling

and proficient

to sell

may prefer

commission,

technical

It

the price

the

products

good verbal

skills,

keyboarding

skills.

training.

For example,

a person with knowledge

its products.

on challenges

to sell.

the higher

these

people with special

company

chemistry thrive

rapport,

favors

a pharmacy

as’

for vendors,

orders 8

and services

detailed product knowledge, sales

and

Soa

such tasks

for

or the greater the sales

of the products,

smooth

the

food,

reports.

the products,

complex

the more

requires

order

technology has opened the doors to a wider

Advanced

stiffer

out

which

requested,

not

Additionally,

and printing

menus,

has

including

By observing

tool

of

of a staff

of tasks,

requirements,

purchase

or all

The computer

staff.

items are

practical

preparing

planning budgets,

Selling

in

is for people who

and changes in products

and services.

is appealing to people who enjoy using their powers

of persuasion

earnings .

SKILLBUILDING

food

ees

example.

parts

prepare

supplies.

the food purchases.

creating

is a prime

tool for a variety and which

has proven

variety

kitchen

and the use of the

the work

directing

favorites

supervise

SB-23

while

of food

can

the chef

must

restaurants

inventories

are

Sales

chefs

and other

chefs,

seems

by ee

served

of the meals

80wpm

today,

in major

chefs

items

is necessary

skill

keyboarding

in which

the many careers

It is amazing to discover

78wpm

Paced Practice

to make

the sales.

The potential

is very high for the well-trained .

.

for

good

salesperson.

8

_

SKILLBUILDING

on the job every

injured

people

your

Safety

is the result

in the workplace.

lie,

dealings

or steal.

cheat, with

others.

good reputation known

damage.

Even

that

faced with over

effect.

to behave

to succeed

above

to

employees

their

governing

ethically

who work

and fair

do

in their build

a

who act

ethically

and their

company.

They are

Unethical

behavior

and trustworthy.

ethical

A single held

problems. ethically.

The ethics 8 to your workplace. a decision.

than the necessary

They are honest

if you haven't

with

opportunities

Employees

for themselves

a spiraling

experience

carry

program

a safety

expect

also

Employees

to be dependable

can have

of many

awareness

the principles of conduct

are

or a group.

an individual not

just happen.

doesn't

described

qualities

Employers

Ethics

ethics.

have

so

most accidents,

cause

action

of

in all types

occur

you need more

market,

or the personal

skill

you

everyone.

In today's

84wpm

You may believe

of the careful

people who plan ane put into

benefits

year.

Safety

on the job.

safety

ensure

of

people

A few careless

businesses.

of the millions

but accidents

place,

in a safe

work

of your

one

not

you're

job is to make certain

A part

claims.

and insurance

lost wages,

expenses,

in medical

annually

of dollars

billions

businesses

cost

Accidents

consequences.

serious

such

or to have

regularly

to happen

but they don't have

happen,

Accidents

first.

safety

to put

remember

always

restaurant,

five-star

your

for

special

pasta

night's

Friday

or create

office

at the

job or type a report

in your sales

about

As you travel

82wpm

act

can

a job yet, Life

do a lot of

you have had

is full

Do the right you practice

SKILLBUILDING

of many thing when today will

Paced Practice

SB-24

SKILLBUILDING

oo

Now that

86wpm

how do you make has

experienced

sure

you will

get the

job? Almost

the

interview

process

for a job.

is a traumatic

be stressful.

Preparation

is the key.

Research

seeking

employment.

Formulate

interview

the organization.

portfolio

of items

transcript,

academic

appropriate

Be sure to wear of the interview

match

for the job,

needs,

88wpm

your

ask relevant

that your

speaking,

and listening

help you listen well during

exchange called

but also

of information

communication.

you choose;

you will

matter

to communicate

basic

skills

as tools

needs

ideas.

of your

during the next will

require

be based ; with

upon

customers

[ Paced Practice

direct your and

skills

will

not only The

and receivers which

of your

is

occupation

career using these

with others.

You will use these decades

mathematics,

basic

You will use the

to gain information,

customers.

8

at your workplace.

It doesn't

skills

company's

for the job?

clearly,

senders

spend most

enthusiasm

clearly.

These

between

basic

and share

to the

writing,

and communicate

a job interview,

The outcome:

candidate

solid.

your

and licenses.

attire.

and listen

solve

skills

problems,

to meet

the

The majority of jobs available will

be in the industries

customer ability

contacts.

Your

to communicate

coworkers.

8

a

resume

references,

if you have

in reading, are

Take

of your

copies

qualifications

questions,

skills

to

business

How can you be the strongest Be sure

you the opportunity

certificates

be positive

will

the company

of

professional

and your

to

have

a list

Include

or more

some,

For

go empty-handed.

Don't

with you.

of three

ast

waite

SKILLBUILDING

provides

interview

Your

questions.

everyone

it doesn't

but

event,

the interview

with whom you are

SB-25

of you on the TOD,

is expected

you know what

that

success

will

effectively

SKILLBUILDING Writing

90wpm

edge in your

can help you

job search

and throughout

had

of ug have

to place

an order.

thoughts

flow

can

skill

Writing

the right way.

in exactly

thoughts

ons

to express

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Supplementary Timed Writings

~ §B-36

Ten-Key Numeric Keypad Goal e To control the ten-key numeric keypad keys.

Some computer keyboards have a separate ten-key numeric keypad located to the right of the alphanumeric keyboard. The arrangement of the keypad enables you to type numbers more rapidly than you can when using the top row of the alphanumeric keyboard. To input numbers using the ten-key numeric keypad, you must activate the

SB ASR LST iS SEAS Sa Se TER Re teen a

Num Lock (Numeric Lock) key. Usually,

an indicator light signals that the Num Lock is activated. On the keypad, 4, 5, and 6 are the home keys. Place your fingers on the keypad home row as follows: e First finger (J finger) on 4

e Right thumb controls 0

e Second finger (K finger) on 5

e Fourth finger controls ENTER

e Third finger (L finger) on 6

Since different computers have different arrangements of ten-key numeric keypads, study the arrangement of your keypad. The illustration shows the most common arrangement. If your keypad is arranged differently from the one shown in the illustration, check with your instructor for the correct placement of your fingers on the keypad.

The keypad keys are controlled as follows: e First finger controls 1, 4, and 7 e

Second finger controls 2,5, and 8

e

Third finger controls 3, 6, 9, and deci-

mal point

A. Use the first finger to control the 4 key, the second finger to control the 5 key, and the third finger to control the 6 key. Keep your eyes on the

copy. Before beginning, check to be sure the Num Lock key is activated. Type the first column from top to bottom. Next, type the second column; then type the third column. Press ENTER after typing the final digit of each number.

A-1

APPENDIX

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APPENDIX

| -Ten-Key Numeric Keypad

NOTE: Page numbers preceded by A- indicate material in Appendix; page numbers preceded by R- indicate material in Reference Manual; page numbers preceded by SB- indicate material in Skillbuilding supplement.

INDIVIDUAL KEYS (alphabet) 3,4

INDIVIDUAL KEYS (punctuation, functions, and symbols) & (ampersand), 43 ' (apostrophe), 42, 107

Accept/except, R-20, 474

Address bar, in Web page, 446 Address book feature, in e-mail, 60 Addresses

backspace key, R-2

e-mail, 52 inside address, R-3, 85, 148 international addresses, R-3, R-5, 327

Caps Lock key, R-2

mailing/return address, R-3, 93

* (asterisk), 41

@ (at key), 44, 52

: (colon), 16

, (comma), 18 $ (dollar sign), R-13, 37

ENTER, 3 escape key (ESC), R-2 ! (exclamation point), 38 / (forward slash), 19

ie)oO

- (hyphen), 14 left SHIFT, 14 { (new paragraph), 217, 220, 223 # (number key), 41 Num Lock key, A-1 () (parentheses), 37

multiple, 263 Adjectives

adjacent, R-16, 258 agreement, 399-400, 401, 402 comparative/superlative, 399 compound, R-17, 236 rules for use of, R-20 Administrative services careers, 49 Adverbs agreement, 399-400, 401, 402 rules for use of, R-20 Affect/effect, R-20, 474, 475 Affidavits, 371-372, 391

% (percent sign), R-13, 43 . (period), 9

? (question mark), 20 “ (quotation), 44 right SHIFT, 9 ; (semicolon), 3, 4 Poe OnE at nS ei OZ eer erate

SPACE BAR, 3 TAB key, 21

~ (tilde), 343 INDIVIDUAL

KEYS (numbers)

(oe)

A Abbreviations, 237, 330-331

capitalization, R-22, 330, 331 rules for, R-22 U.S. Postal Service, R-14 Academic reports, R-8, 75-82, 116 with displays, 79-82 formatting, 77, 80 indented paragraphs, 217 W WW WN NWN cS w OOo we of Gh oe wy)

decimal (.), A-3 numeric keypad, R-2, A-1—A-3

multipage, 217-218 proofreading check, 82 skills assessment, 118-119

Agendas for meetings, R-11, 237, 239, 254 Agreement

of adjectives and adverbs, 399-400, 401,

402 with nearer noun, R-19, 400, 401, 402 of pronouns, R-19, 306 rules for, R-19 of verbs, 237 All-capital abbreviations, R-22, 330, 331 Alphabet home keys, 3-4 keyboarding, 2-24 progressive practice, SB-7-SB-10

skillbuilding, 24, 29, 35, 45 Alternate keys, R-2 American Psychological Association

(APA) style business reports, 127—130 citations in, R-9 reference list in, 137-138, 140 Ampersand (&), 43, SB-2

INDEX

Announcements, 427-428, 430

in modified-block style, R-3, 161—166,

Annual report citation, R-9, R-10 APA style. See American Psychological Association

221 multipage, R-5 personal-business letters, 151—154 personal titles in, 148—150 proofreading check, 101, 166, 347, 488

Apostrophe ('), R-17, 42, 107, SB-2 \pplication letters, R-12, 177-179, 230 Arrow keys, R-2 Asterisk

review, 219-221

in simplified style, R-3 skills assessment, 118, 209-210, 300,

(*), 41, SB-3

At key (@), Attachment Attachment Author/year

44, 52, SB-3 notation, R-4, R-7 to e-mail message, 60, 100, 317 citations, 128

33) See also Document processing; Formatting Business reports, R-8, 216-217

B

in APA style, 127-130

Backspace key, R-2, 88, 228, 364 Bias-free language, 157 Bibliographies, R-9, 136-137, 139, 322 Billing statement (table), 356 Blind copy notation, R-5, 269 Body of e-mail message, 60 Body of letter, R-3, 85 Body of report, 64, 69 Body of table, R-13 Book citation, R-9, R-10

citations, 135-140

Book titles, 266

Borders, in newsletters, 432 Boxed tables, R-5, R-8, R-13, 103-105

proofreading check, 117, 208 in reports, 342 review, 226

with shading, 338 skills assessment, 119, 301, 394 See also Document processing Braced headings, R-13, 284—286 Bulleted lists, R-12, 73, 265, 411 Business careers, 49 Business communication, 363 Business documents business reports (See Business reports) e-mail messages (See E-mail) letters (See Business letters)

Business forms, formatting, R-14 Business letters, 84-87

in block style, R-3, 221

complementary closings, 148-150 with copy notations, 158-160 with enclosure notations, 88—91 envelopes and labels for, 92-95 on executive stationery, R-4 folding, 93 formatted for window envelope, R-4 on half-page stationery, R-4

legal office documents, 372, 385 letter of transmittal, 146 medical office documents, 350-351, 358, 363

INDEX

with footnotes, 123-126

left-bound, R-9 letter of transmittal for, 146 with lists, 72-74 medical office documents, 354-356, 359-360 in MLA style, 131-134 multipage, 67-71, 218 one-page, 63-66 preliminary pages for, 141-146 proofreading check, 145-146 resumes electronic, 175-176 traditional, 168-172, 185, 229 rough drafts, 70-71 skills assessment, 211 tables in, 201-203, 342 See also Document processing; Formatting Byline, R-8, 64

C Canada

addresses, 327 formatting for, 324-329 Capitalization, 284 all-capital abbreviations, R-22, 330, 331 column capitalization in tables, R-13 rules for, R-21, 84-85, 284, 449 skillbuilding, 55, 168, 305, 463 Caps lock key, R-2 Career opportunities

business and administrative services, 49 in education, 121 government, 187 health services, 213

information technology services, 303 legal services, 397 media, | See also Strategies for Career Success

CD/DVD |

drive, R-2

Citations

author/year method, 128 examples, R-9, R-10, 402 in reports, 135-140 Clip art, inserting, 314, 315, 319, 342

Colon (:), R-18, 16, 17, 350, 352, SB-3 Column capitalization in tables, R-13 Column headings braced, R-13, 284-286 formatting, 110 in tables, R-13, 104, 109-111,

284-286 Columns magazine articles in, 248-251, 255

in newsletters, 432 number columns in tables, 112-114

reports formatted in, 247—251 in tables, 104, 284-286, 297, 298 Comma (,), 18 diagnostic practice, SB-3

rules for use of, R-15—R-16, 215-216

with adjacent adjectives, 258 with coordinate conjunction, 168 in date, 169

in direct address, 51 with independent clauses, 68 with independent comments, 215 in introductory expression, 68

with nonessential expression, 257 with prepositional phrases, 68 with proper nouns, 169 in series, 215 with transitional expressions, 215 Common words, abbreviating, R-22

Company names, R-5, 268 Comparative adjectives/adverbs, 399 Compass points, R-21, 284 Complaint legal document, 388-389 letters of, 309 Complimentary closings, R-3, 85

in correspondence, 148-150 of e-mail message, 60 Compound adjectives, R-17, 236 Compound numbers, R-17, 194 Computer system, parts of, R-2 Conducting meetings. See Meetings Conflict management, 469 Control keys, R-2 Coordinate conjunctions, R-15, 68

Copy box, in e-mail message, 60 Copy notations, R-3, R-5 blind copy notations, R-5, 269 letters with, 158-161 Corrective feedback, 219

Correspondence business letters (See Business letters; Personal-business letters) e-mail messages (See E-mail) letters (See Letters) memos (See Memos)

review, 99-101

skills assessment letters, 300, 393

memo report, 299-300 Correspondence templates, 399-402 letterhead form, 409-41 1 letter template, 401-402 memo template, 400-401, 402, 420 Course titles, R-21, 449 Court reporters, 397 Cover pages, 422-425, 479

D Date, R-8 numerals in, 151 of report, 64 use of comma in, R-15, 169 Date line, R-3, 85 Delivery notation, R-4, R-5, 269

Desktop publishing software, 411

Diagonals (/), 19, SB-3 Direct address, R-15, 51 Directory form, 418-419 Direct quotation, 123 use of comma with, R-15 use of quotation marks in, R-18 Discrimination practice, 222, 357 Disk drive, R-2 Displays, in academic reports, 79-82 Display screen, R-2 DL envelopes, 326 Document processing academic reports, 77-78, 80-82, 116 business reports, 65-66, 70-71, 74, 145-146, 196 in APA style, 129-130 bibliography, 139 electronic resume, 175-176 with footnotes, 125-126 in MLA style, 133-134 references (APA style), 140

table of contents, 144, 145 tables in, 201-203 title page, 144, 145 traditional resume, 171-172, 185,

229 works cited (MLA style), 140 correspondence application letter in block style, 230 business letter, 190-191

magazine articles in two columns,

business letter in block style, 86-87,

89-91, 101, 116-117, 150, 160, 198-199, 205-206, 221, 264-265, 270, 337-338, 341, 345-347, 350-351, 363, 372, 385, 388, 483, 484 business letter in modified-block style, 164-166, 195, 207, 221, 328, 358 e-mail messages, 61, 223, 332, 339, 341, 346, 367, 376, 484 envelopes, 94, 95 follow-up letter in block style, 230 mailing labels, 94-95 memo, 223, 224, 275, 352, 367, 380 memos, 97-98, 100-101, 156-157, 191-192, 199, 206 multipage business letter in block style, 259-260, 265-266 multipage business letter in modifiedblock style, 258-259, 260, 270-271 multipage memo, 273-274 personal-business letter in block style, 152-154, 179, 182, 185, 186, 266 personal-business letter in modifiedblock style, 178, 182-183, 185, 187, 220 table, 351 forms directory form, 418-419 letterhead form, 409-411, 472 letter template, 401-402, 470-471 memo template, 400-401, 402, 420, 478-479 notepad form, 414-416 report template, 405-407 sign-in form, 419-420 integrated employment project, 185-187 reports, 216-218 academic report, 217-218

affidavit, 371-372, 391 agendas, 239, 254, 479 announcements, 427-428, 430 bibliography, 322 business reports, 216-217, 218, 306-308, 310-312, 333-334, 342, 354-356, 359-360, 366, 486-489 complaint, 388-389 cover page, 423-425, 479 flyers, 428-429, 430, 442-443 formal report project, 305-322 itineraries, 234—235 judgment, 390 last will and testament, 383-385

248-251, 255 memo reports, 277—279 minutes of meetings, 240-241, 254

newsletters, 433, 436-438, 440-442 procedures manual, 243-245 summons, 379, 395 table of contents, 321-322

title page of, 321 warranty deed, 374-375 Web site design, 447-448, 451-452, 454-456, 459-461, 464467, 474-476 tables, 226-227 boxed tables, 104-105, 117, 192, 199, 203, 206, 208, 282-283, 285-286, 288-290, 293-294, 328-329, 333, 338, 347, 362-363, 365, 375, 381, 471 with braced column headings, 285-286 in business reports, 201—203 within documents, 312, 318 four-column, 298

multipage, 293-294 open tables, 108, 110-111, 194 ruled tables, 114 three-column, 297 Dollar sign ($), R-13, 37, SB-3 Dollars in tables, R-13 Domain name, 52

E Education careers, 121 Electronic resumes, 173-176 E-mail

address, 52

attachments to, 60, 100, 317 basic parts of message, 60 “flame wars,” 166 formatting and composing, 60-61, 358 legal office documents, 376 managing, 439 in Microsoft Outlook/Internet Explorer, R-5 “netiquette,” 58, 232 practice, 61 privacy, 484 punctuation of, 58 review, 223 signature, 60, 61 signature file, 189 style guide, 58 virus and spam prevention, 272 in Yahoo!, R-5 See also Document processing

INDEX—

E-mail citation, R-9, R-10 Employment documents follow-up letters, 180-183, 230 integrated employment project, 184-187 interview thank-you letters, 183

job interview portfolio, 22 letter of resignation, 363 letters of application, R-12, 177-179 resumes, R-12 electronic, 173-176 traditional, 168-172, 185, 229 what to exclude, 475 skillbuilding, 228-230 Enclosure notation, R-3, R-5 Endnotes, R-8, R-9

ENTER key, R-2, 3, 29, 155, 292, 426 Envelopes, R-6, 92—95

Escape key (ESC), R-2 Etiquette, in e-mail, 58, 232 Exclamation point (!), 38, SB-3 Explanatory material, R-18, 350, 352 &

Farther/further, R-20, 474, 475 Federal Career Opportunities, 187 Feedback, corrective, 219 File names, 447

Fills, in newsletters, 432 Flyers, 428-429, 430, 442-443 Follow-up letters, 180-183, 230 Footer, 433 Footnotes, R-8 in business reports, 123-126 in tables, 282-283 Formatting academic reports, 77, 80 agendas, 237 attachment notation, 100 bibliographies, 136-137 blind copy notation, 269 bulleted lists, 73 business letters in block style, 85-86 enclosure notation, 89 modified-block style letters, 162-163 parts of, 85 business reports, 64—65 with footnotes, 124 with lists, 73 in MLA style, 132 multipage, 69 table of contents, 143 title page, 142 company name, 268 complimentary closings, 150

INDEX

composing e-mail message, 60-61! copy notations, 159 day/month/year, 327 delivery notation, 269 dot-style telephone numbers, 336 employment documents electronic resumes, 174 follow-up letters, 181 letters of application, 178 traditional resumes, 169-170 envelopes, 93, 326 filling in forms, 400 hyperlinks, 454 indented displays, 80 inserting symbols, 331 international access codes, 269 international addresses, 327 international URLs, 331 itineraries, 233 labels, 94 legal documents, 370-371 lists, 73, 80, 156 magazine articles, 247-248 memos, 97, 277 metric units of measure, 340 minutes of meetings, 237 multipage letters, 258 multiple addresses, 263

France

addresses, 327 formatting for, 335-338 Function keys, R-2

G Germany

addresses, 327

formatting for, 339-343 Goodwill messages, 40 Government document citation, R-9, R-10 Government documents, 481484 Grammar, R-19—R-20

adjectives (See Adjectives) adverbs, R-20, 399-400, 401, 402 agreement, R-19 pronouns (See Pronouns) sentences (See Sentences)

word usage, R-20 Greeting, in e-mail message, 60

H Heading blocks in tables, R-13, 104, 107

Headings, R-9 2-line, R-13 braced, R-13, 284-286 column headings, R-13, 104, 109-111,

284-286

newsletter design, 432

on-arrival notations, 263 paper size, metric, 326 personal-business letters, 152 personal titles, 149 placing quotation marks, 44 postscript, 269 procedures manual, 243

proofreaders’ marks, 68-69, 76 proofreading for errors, 59 reference list in APA style, 137-138, 140 report headings in memos, 277 review, 115-117 subject lines, 264 tables

in newsletters, 432

paragraph heading, R-8, 64, 69 report headings in memos, 277

side headings, R-8, 64, 65

Health services careers, 213 Home keys, 3 Hospitality documents, 193-196, 473-477 Hyperlinks, 446, 453-461 Hypertext, 457 Hyphen (-), 14 diagnostic practice, SB-3 skillbuilding, 15, 22, 35, 53 Hyphenation rules, R-17 compound adjectives, 236 compound numbers, R-17, 194

braced column headings, 285 column headings, 110

within documents, 268, 312, 318 with footnotes or source notes, 282 multipage tables, 292 ruled, with number columns, 113 table heading block, 107 Web pages, 446, 463 in word processing, 52, 54, 56, 58 works-cited pages in MLA style, 138-139 Forward slash (/), 19, SB-3

I In-basket review, 468-489 government documents, 481-484

hospitality documents, 193-196, 473-477 insurance documents, 189-192,

469-472 manufacturing documents, 204-208,

485-489 nonprofit organization documents, 200-203 retail documents, 197-199, 477-480

Indefinite pronouns, R-17, 107 Independent clauses use of comma with, R-15, 68 use of semicolon with, R-16, 373 Independent comments, R-16, 215 Inside address, R-3, 85, 148

Insurance documents, 189-192, 469-472 Integrated employment project, 184-187 International address, R-3, R-5, 327 International formatting Canada, 324-329 France, 335-338 Germany, 339-343

Japan, 344-347 Mexico, 330-334 Internet, 6 business resources, 195 capturing image from, 369 cookies, 98 e-mail (See E-mail)

evaluating sources, 148

searching, 287 transferring text from, 402 Web searches, 98

Internet Explorer, R-5, 464 Internet Yellow Pages, 422 Intervening words, agreement and, R-19 Introductory expressions, R-15, 68

Italics, 123-124 book titles, 266 medical terminology, 359 rules for use of, R-18 Itineraries, R-11, 232-235

J Japan addresses, 327 formatting for, 344-347 Job interview portfolio, 22 Journal article citation, R-9, R-10

Judgment, legal, 390

K Keyboarding Connection (feature)

antivirus programs, 335 business resources on Web, 195 capturing image from Internet, 369 changing home page, 464 cookies, 126 coping with spam, 381 e-mail attachments, 317 e-mail management, 439 e-mail privacy, 484 e-mail signature file, 189 evaluating Internet sources, 148 inflammatory e-mails, 166

Internet, 6 Internet searches, 287 Internet Yellow Pages, 422

last will and testament, 383-385 proofreading check, 391 proper formatting, 370-371

netiquette, 232 search engines, 12 teleconferencing for meetings, 325 transferring text from Web page, 402

summons, 379, 395 warranty deed, 374-375 Legal services careers, 397

Letterhead, R-3, 85, 408-411

using Hypertext, 457 virus and spam prevention, 272, 335

Letters application letters, R-12, 177-179, 230

Web searches, 98

body of letter, R-3, 85 business letters (See Business letters) folding, R-6, 93 follow-up letters, 180-183, 230 interview thank-you letters, 183 letter of resignation, 363 letters of complaint, 309 multipage letters, R-5, 257-260 personal-business letters (See Personalbusiness letters) skills assessment, 300, 393 special letter features, 261-271 Letter template, 401-402 Line numbering, in legal documents, 371,

L Labels, 92-95 Language arts, R-15—R-22 abbreviations, R-22, 330-331

agreement of adjectives and adverbs, 399-400, 401, 402 of verbs, 237, 306 capitalization, R-21, 84-85, 284, 449 composition documents, 314 e-mail message, 60-61, 358 memo, 408 paragraphs, 178, 223, 268 personal-business letter, 453 sentences, 56, 68, 92, 132 direct address, 51 grammar, R-19-R-20 adverbs, R-20, 399-400, 401, 402 agreement, R-19

379, 388 Link bar, in Web page, 446 Listening skills, 8, 469 Lists bibliographies, R-9, 136-137, 139, 322

bulleted, R-12, 73, 265, 411 examples of, R-12

formatting, R-12, 73, 80, 156, 366 memos with, 155-157 multiline, R-3, R-5, 244, 259 numbered, R-12, 411 reference lists in APA style, 137-138, 140

pronouns (See Pronouns)

sentences (See Sentences)

word usage, R-20 hyphenation rules, R-17, 194, 236 italics, R-18, 123-124, 266, 359 number expression, R-21—R-22, 151-152, 193, 194 proofreading, 59, 60, 100, 141, 184, 228, 277, 320, 364, 419, 463 punctuation (See Punctuation rules) spelling, 76, 113, 159, 201, 247, 292, 340, 341, 383, 435, 482 underlining, R-18, 123-124 word usage, 474 Last will and testament, 383-385 Left SHIFT key, 14 Legal cap, 370 Legal office documents, R-11, 369-391 affidavit, 371-372, 391 complaint, 388-389 correspondence business letter in block style, 372, 385 e-mail message, 376 memo, 380 judgment, 390

reports with, 64, 72-74

single-line, R-3, R-9 single-spaced, 244 works cited in MLA style, R-10,

138-139 Lowercase abbreviations, R-22, 330, 331

M Magazine articles formatting, 247-248 in two columns, 248-251, 255 Mailing address, 93 Manufacturing documents, 204-208, 485-489 Margins, R-9 Masthead, for newsletter, 432, 433 Measurements abbreviating, R-22, 330, 331

metric, 340 numerals in, 151

INDEX

Medical office documents, 349-367 billing statement, 356 business letters

in block style, 350-351, 363 in modified-block style, 358 business reports, 354-356, 359-360 memo, 352 patient information form, 351 proofreading check, 367 skills assessment, 394 use of italics, 359 Meetings agenda for, R-11, 237, 239, 254 minutes of, R-11, 237, 238, 240-241,

254 preparation for, 54 teleconferencing, 325 Memo reports, R-9, 276-279 proofreading check, 279 skills assessment, 299-300 Memos, R-4, 96-98 blocked paragraphs, 223 composition, 408 formatting, 97, 277 legal office documents, 380 with lists, 155-157 medical office documents, 352

multipage, with tables, 272-275 proofreading check, 279, 420 review, 223, 224 skills assessment, 210, 299-300, 49049 | transmittal memo, R-7

See also Document processing Memo template, 400-401, 402, 420 Mexico addresses, 327 formatting for, 330-334

Multipage memos, 272-275

O

Multipage reports

Objective pronouns, R-20, 427, 428 Occupational Outlook Handbook, 187 Office forms, 399-420 correspondence templates, 399-402 designing, 409 letterhead design, 408-411 miscellaneous, 417—420 directory form, 418-419 sign-in form, 419-420 notepads, 412-416 patient information form, 351 report templates, 403-407 Office publications, 422-443 announcements and flyers, 426-430 cover pages, 422-425, 479 newsletters, 431-443 On-arrival notations, R-5, 263 One-page reports, 63-66 Online database citation, R-9, R-10 Open tables, R-13 with column headings, 109-111 review, 227 with titles, 106-108 Organizational terms, R-21, 449 Outline, R-7

academic reports, 217-218 business reports, 67—71, 218 proofreading check, 322 rough drafts, 70-71 Multipage tables, 291-294

N National Business Employment Weekly,

187 Negative language, 75 “Netiquette,” 58, 232 Netscape Navigator, 464 Newsletters, designing, 431-443 Newspaper article citation, R-10 No. 64 envelopes, R-6 No. 10 envelopes, R-6 Nominative pronouns, R-20, 426, 428 Nonessential expressions, R-16, 257

Nonprofit organization documents, 200-203

Nonverbal communication, 105 Notepads, designing, 412-416 Nouns

agreement with nearer noun, R-19, 400, 401, 402 capitalization rules, R-21, 84, 284

is

possessives, R-17, 107

proper nouns, R-21, 84, 169 Numbered lists, R-12, 411 Number expression, 151-152, 193

executive stationery, R-4

spelling out, R-21, R-22

folding, R-6, 93

using figures, R-21, R-22 Number key (#), 41, SB-3 Numbers compound, R-17, 194

half-page stationery, R-4 metric sizes, 326, 341, 342, 345

Paragraphs

diagnostic practice, SB-5—SB-6 keyboarding, 25-35

Minutes of meetings, R-11, 237, 238,

line numbering, 371, 379, 388 in lists, R-12, 411 mixed numbers, 151 page numbers, R-5, 69 progressive practice, SB-11—SB-13 skillbuilding, 27, 29, 31, 33, 39, 45, 158, 295, 435, SB-5—SB-6, SB-11-SB-13

Modern Language Association (MLA) style

citations in, R-9 formatting works-cited pages in, 138-139 reports in, R-10, 131-134 Modified-block

style

letters in, R-3, 161-166, 220, 221, 358 See also Document processing Monitor, R-2 Mouse, R-2

Multiline lists, R-3, R-5, 244, 259 Multipage letters, R-5, 257-260

INDEX

envelopes, R-6, 92—95

hyphenation, R-17, 194

Microcomputer system, parts of, R-2 Microsoft Outlook, R-5

240-241, 254 Mixed numbers, 151

Page numbers, R-5, 69 Paper

tables with number columns,

telephone numbers, 336, 337 ten-key numeric keypad, R-2, A-1-A-3 See also Number expression Numerals, uses of, 151 Numeric keypad, R-2, A-1-A-3 Num Lock key, A-1

112-114

in academic reports, 217 blocked, 216, 220, 223 composition, 178, 223, 268 in e-mail, 60

headings, R-8, 64, 69 indented, 217

skillbuilding, 12, 23, 33, 40, 42, 47 {| symbol (new paragraph), 217, 220, 2283 Paralegals, 397 Parentheses (), 37, SB-3 Patient information form, 351 Percentages in tables, R-13 Percent sign (%), R-13, 43, SB-4

Period (.), R-18, 9, 350, SB-4 Personal-business letters, 151-154 blocked paragraphs, 220 in block style, 266 composition, 453

in modified-block style, R-3, 220 proofreading check, 187 See also Document processing Personal/personnel, R-20, 474, 475 Personal titles, 148, 149 Pictures, 369, 432 Place names, R-15 Plural nouns, R-17, 107 Polite requests, 350, 352 Positive language, 75 Possessives, R-17, 107

Prepositional phrases, 68 Presentations audience analysis, 261

confidence and, 275 with visual aids, 377 Principal/principle, R-20, 474 Printer, R-2 Procedures manual, 243-245 Pronouns

agreement, R-19, 306 indefinite, possessive, R-17, 107 nominative, R-20, 426, 428 objective, R-20, 427, 428

rules for use, R-20, 426-427 Proofreaders’ marks, R-14, 68-69, 76 Proofreading, 100, 141, 184, 277, 320,

364, 419, 463 formatting errors, 59 practice, 60 review, 228 spell-checking, 59 Proofreading check academic reports, 82 boxed tables, 117, 208 business letters, 101, 166, 347, 488

business report, 145-146 flyers, 442-443 follow-up letter, 230 four-column table, 298 legal office documents, 391 magazine article, 255 medical office documents, 367 memo reports, 279 memo template, 420 multipage report, 322 personal-business letter, 187 Web site, 467 Proper nouns, R-21, 84, 169 Public speaking audience analysis, 261 confidence and, 275 presentations with visual aids, 377

tables in, 342

colon, R-18, 350, 352 comma, R-15—R-16, 51, 68, 123, 169 of e-mail, 58 hyphen, R-17, 194, 236

period, R-18, 350 quotation marks, R-18, 123-124 semicolon, R-16, 373 skillbuilding, 17, 22, 35, 46, 67, 200, 339, 482, SB-2-SB-4 use in e-mail, 58 See also specific punctuation marks

Postscripts, R-5, 269

Pound sign (#), 41, SB-3 Preliminary report pages, 141-146

special features, R-9 table of contents, 321-322

Punctuation rules, R-15—R-18 apostrophe, R-17, 42, 107, SB-2

title page of, 142, 144, 145, 321 See also Document processing

Report templates, 403-407 Resumes, R-12

electronic, 173-176 traditional, 168-172, 185, 229 what to exclude, 475 Retail documents, 197-199, 477-480

Return address, R-3, 93 Right SHIFT key, 9 Rough drafts, 70-71 Ruled tables, R-13, 112-114, 227

Q Question mark (?), 20, SB-4 Quotation marks (“), R-18, 44, 123-124,

SB-4 Quotations, R-8, 124

Run-on sentences, R-19, 52

S Salutation, R-3, 85, 148 Search engines, 12, 287

R

Semicolon (;), R-16, 3, 4, 373, SB-4

Reference initials, R-3, R-5, 85 References in APA style, R-10, 137-138,

Sentence fragments, R-19, 51

140 Reply feature, in e-mail, 60 Reports

Sentences

capitalization, R-21 composition, 56, 68, 92, 132

rules for, R-19

academic (See Academic reports)

run-on sentences, R-19, 52

agendas, 237, 239, 254

skillbuilding, 10, 11, 12 use of period in, R-18

annual reports, citing, R-9, R-10

in APA style, R-10 bibliography, 322 business (See Business reports) designing cover page, 423-425, 479 formal report project, 305—322 formatted in columns, 247-251 headings in, 64, 65, 69 inserting clip art, 314, 315, 319, 342

itineraries, 232-235 with lists, 64, 72-74 magazine articles in two columns, 248-251, 255 memo reports, 276-279 minutes of meetings, 238, 240-241 in MLA style, R-10, 131-134 multipage academic reports, 217-218 business reports, 67—71, 218 proofreading check, 322 rough drafts, 70-71 one-page, 63-66 procedures manual, 242-245 proofreading check, 279, 322 review, 215-218, 252-255 rough drafts, 70-71 skills assessment, 118-119, 211, 299-300, 396, 491-492

Series

use of commas in, R-16, 215 use of semicolon in, R-16, 373

SHIFT key, R-2 Side headings, R-8, 64, 65 Signature, 60, 61, 85 Sign-in form, 419-420 Single-line list, R-3, R-9 Singular nouns, 107 Skillbuilding alphabet practice, 29, 35, 45 alphabet review, 24 close reaches, 72, 204 diagnostic practice numbers, SB-5—SB-6 symbols and punctuation, SB-2-SB-4 error counting, 10

horizontal reaches, 112 hyphen practice, 15, 22, 35, 53 number practice, 27, 29, 31, 33, 39, 45

paced practice, SB-14-SB-27 paragraphs, 12 handwritten, 33, 40, 42, 47 short, 23 phrases, 4, 8, 11, 19, 21 pretest-practice-posttest, 57 adjacent keys, 72, 204

INDEX

Skillbuilding (continued) pretest-practice-posttest (continued)

alternate-hand words, 46, 47, 161, 291, 434 close reaches, 72, 204, 344, 481 consecutive fingers, 72, 204 discrimination practice, 88, 222, 357 horizontal reaches, 112, 246, 386 left hand, 88 letter combinations, 57, 177, 313, 462 one-hand words, 46, 47, 161, 291, 434

right hand, 89 vertical reaches, 35, 135, 267, 417 word beginnings/endings, 57, 177 progressive practice alphabet, SB-7—SB-10 numbers, SB-11—-SB-13 punctuation, 17, 22, 35, 46 Sentences, LOM Ii2 skill refinement employment documents, 228-230 letter review, 219-221 memo and e-mail review, 222—224 report review, 215-218, 252-255 tables, 225-227 sustained practice

beginnings, 39, 57, 177 endings, 39-40, 57, 177 one-hand words, 46, 47, 161, 291, 434 patterns, 6, 11, 23 practice, 17 word building, 4 See also In-basket review Skills assessment

boxed tables, 119, 301, 394 business letters, 118, 209-210, 300, 393

Subject box, in e-mail message, 60 Subject line, R-3, R-5, R-7, 264 Subtitles, R-8, R-13, 64, 104 Summons, 379, 395 Superlative adjectives/adverbs, 399 Symbols inserting, 331 keyboarding, 36-47 skillbuilding, 45, 158, 295, 435, SB-2-SB-4 See also individual symbols

5-minute timed writing, 299, 392, 490 flyers, 492 forms, 490-491

T TAB key, R-2, 21

memo template, 490-491

Table of contents, R-7, 143, 144, 145,

on Part 2, 118-119 on Part 3, 209-211 reports, 491492 academic, 118-119 business reports, 211 memo reports, 299-300 tables, 119, 301, 392 Web page, 491-492

321-322 Tables, R-13 basic parts of, 104 boxed, R-5, R-8, R-13, 103-105 proofreading check, 117, 208 in reports, 342 review, 226 with shading, 338

alternate-hand words, 99, 225, 349

Skills in communications and media, 1 Source notes, 282-283 SPACE BAR, 3 Spacing, R-9

in business reports, 201-203, 342

capital letters, 168, 305, 463

Spelling, 76, 113, 159, 201, 247

within documents, 268, 312, 318

numbers and symbols, 45, 158, 295,

Strategies for Career Success (feature)

with footnotes or source notes,

435

bias-free language, 157

punctuation, 67, 200, 339, 482

rough draft, 106, 252-253, 382 syllabic intensity, 28, 131, 276, 418 symbol practice, 45 technique practice backspace key, 88, 228, 364 Capsulockes! 2528 Gmsiia) colon, 17 concentration, 75, 197, 330, 473 enter key, 29, 155, 292, 426 hyphen, 15, 22 question mark, 17, 21

shift key, 19, 27, 34, 112, 236, 377 space bar, 15, 29, 38, 127, 276, 408 tab key, 31, 34, 59, 184, 320, 453 timed writing (See Timed writings) 12-second speed sprints, 28, 34, 38, 47. 97§63572;,845925 1035 109,123) 148; 173,189) 2157232..257,281. 309, 324, 353, 369, 399, 426, 445, 473 vertical reaches, 35, 135 words alternate-hand words, 46, 47, 99, 161, 291, 434

INDEX

skills assessment, 119, 301, 392 with braced column headings, R-13, 284-286

business communication, 363

281-283 formatted sideways, 287-290

cell phone manners, 281

heading blocks in, R-13, 104, 107

corrective feedback, 219

multipage, 291-294

designing documents for readability, 41]

multipage memos with, 272-275 open, R-13, 227

goodwill messages, 40 interviewing techniques, 208 interview thank-you letters, 183 job application letters, 179 job hunting, 187 job interview portfolio, 22 letter of resignation, 363 letter of transmittal, 146 letters of complaint, 309 listening, 8 managing group conflict, 469 managing telephone time, 431 nonverbal communication, 105 positive v. negative language, 75 presentations with visual aids, 377 public speaking audience analysis, 261 confidence and, 275 resumes, 172, 475

using predesigned formats, 295-298 See also Document processing; Formatting Telephone numbers, 336, 337 Templates, R-14 Ten-key numeric keypad, R-2, A-1-A-3 Text boxes, 432 Tilde (~), 343

what to exclude from resume, 475

Time, R-21

with column headings, 109-111 with titles, 106-108 proofreading check, 117, 208, 298 review, 225-227 ruled, R-13, 112-114, 227 skillbuilding, 225-227 skills assessment, 119, 301, 392

special features, R-13 subtitles, 104

42wpm, 262, 273 43wpm, 282, 288, 44wpm, 310, 317 45wpm, 325, 336, 46wpm, 354, 362 47wpm, 370, 378, 48wpm, 404, 413 49wpm, 423, 432, 50wpm, 450, 458, skills assessment,

Timed writings

|-minute 10wpm, 4 | lwpm, 6 12wpm, 8 13wpm, 10 l4wpm, 12 ISwpm, 15 lowpm, 17 17wpm, 19 18wpm, 22 19wpm, 24 sustained practice, 55 2-minute

3-minute 28wpm, 54 29wpm, 58 30wpm, 63 31wpm, 73 32wpm, 79 33wpm, 89 34wpm, 96 35wpm, 103 36wpm, 109, 115, 127 37wpm, 136, 149 38wpm, 155, 162 skills assessment, 118 5-minute 39wpm, 174, 181 40wpm, 190, 198, 205, 220, 226 41wpm, 233, 242, 253

V 296

Verbs, R-19, 237

Vertical placement of tables, R-13 345

Visual aids, 377

387

W

440 470, 478, 486 209 skills assessment, 299 supplementary, SB-28-SB-36 Title bar, in Web page, 446 Title page, R-7, 142, 144, 145, 321 Titles, R-8 book titles, 266 course titles, R-21, 449 formatting, R-18, 123 open tables with, 106-108 personal titles, 148, 149 of report, 64 subtitles, R-8, R-13 of table, 104 To box, in e-mail message, 60 Total line in tables, R-13 Traditional resumes, 168-172, 185, 229 Transitional expressions, R-16, 215 Transmittal memo, R-7

U Underlining, R-18, 123-124 Underscore, in legal documents, 372 Uniform resource locators (URLs), 331, 402 Units of measure

abbreviating, R-22, 330, 331 metric, 340 numerals in, 151 URLs (Uniform Resource locators), 331, 402 U.S. Postal Service abbreviations, R-14 User name, in e-mail address, 52

WAN (wide area network), 6

Warranty deed, 374-375 Web page citation, R-9, R-10, 402 Web page design, 445-467 basic parts of Web page, 446 creating, saving, and viewing, 445-448 formatting Web pages, 462-467 with hyperlinks, 446, 453-461 skills assessment, 491-492 White space, 411

Wide area network (WAN), 6

Window envelopes, R-6 Windows keys, R-2 Word beginnings, 39, 57, 177, 462 Word endings, 39-40, 57, 177, 462 Word processing formatting, 52, 54, 56, 58, 65, 69

language arts, 51-52 orientation to, 51-58 Word usage abbreviation rules, R-22 agreement rules, R-19

rules for, R-20, 474 See also Grammar Works cited in MLA style, R-10, 138-139 World Wide Web (WWW) business resources, 195 searches, 98 Web page citation, R-9, R-10 Writer’s identification, R-3, 85

Yahoo!, R-5 Yellow Pages, on Internet, 422

INDEX

McGraw-Hill/Irwin and the GDP author team would like to acknowledge the participants of the 2004 Focus Group for their efforts in making the 10th edition the best it can be:

Special thanks goes to Ken Baker for his work as the tech editor on GDP. Kim Aylett Branford Hall Career Institute

Southington, CT Ken Baker Sinclair Community College Dayton, OH Lenette Baker Valencia Community College Orlando, FL Joyce Crawford Central Piedmont Community College Charlotte, NC

Martha Gwatney Northern Virginia Community College Annandale, VA Marijean Harmonis Community College of Philadelphia Philadelphia, PA Mary Hedberg Johnson County Community College Overland Park, KS Kay Ono Leeward Community College Pearl City, HI Marcia Polanis Forsyth Tech Community College Winston-Salem, NC

Photo Credits Chad Baker/Ryan McVay/Getty Images 438; Tancredi J. Bavos/G etty Images 376; Keith Brofsky/Getty Images xii, 343, 396, 450; Steve Cole/Ge tty Images 95; Adam Crowley/Getty Images 163; Jack Hollingsworth/Getty Images 66; Jeff Maloney/Getty Images 173; Geoff Manasse/Getty Images 329; Ryan McVay/ Getty Images iii, iv, x, R-23, 42, 56, 91, 154, 180, 262, 302, 352, 391; S. Melzer/ PhotoLink/Getty Images 334; Patagonik Works/Getty Images 324; PhotoDisc/ Getty Images 316, 378: PhotoLink/Getty Images 394: John A. Rizzo/Getty Images viii, 212; Nick Rowe/Getty Images xv: Royalty Free/Corbis vi, 120, 197, 207, 251, 271, 286, 361, 380, 403, 407, 412, 416, 430, 477, 485, 493: Royalty Free/Getty Images R-2; Royalty Free/PhotoDisc 160; Jack Star/Photo Link/Getty Images 117; Kim Steele/Getty Images 298 ;

Performance Chart

Import Student Data. . .

Export Student Data. . . Go to Word Processor

Displays a report showing your scores on completed GDP exercises and gives

Help Menu

you access to your scored text for any exercise.

Program Overview

Provides a quick overview of how GDP works.

Opens your exported data file. Use this feature to import data from one GDP location to another if you are storing work on a fixed disk but want to work on GDP in more than one location.

Reference Manual

Gives instructions for formatting various types of documents in GDP.

Tutorial

Takes you on a short tour of the GDP program.

Help

Opens the table of contents of Help topics.

About...

Indicates which version of GDP you are using.

Creates a file of your work on selected lessons so that you or an instructor can import it on another workstation.

Links to Microsoft Word 2000, 2002, and 2003. GDP automatically links to the word processor for documents in textbook exercises. The Go To Word Processor option on the File menu is for working on other documents not included in the textbook.

Show Announcement

Displays a class announcement from your instructor, if your instructor has posted an announcement for your class.

E-mail Instructor. . .

Allows you to create and send an e-mail message to your instructor, if your system has MAPI-compliant e-mail.

Delete Files

Exit GDP

Toolbar The toolbar is a row of buttons running across the top of the screen just below the menu bar.

Upload

Use this button if you are a distance-learning student and want to send your GDP work to the Instructor Management Web site. Use this button to create and send an e-mail message to your instructor.

Deletes the text for selected lessons and exercises. When Delete Files is used, just your scored text is deleted. Scores are maintained in your portfolio.

Use this button to access the

campus Web site.

Exits the program.

Portfolio

Use this button to access

your student reports.

Options Menu Personal Information

Used to enter information such as

initials, a byline, and address. GDP tells you when you need to enter data in Personal Information.

Use this button for help with formatting various types of documents included in GDP.

Use this button to access information about how

Settings. . .

Allows you to specify your browser, word processor, and certain other settings. Active only if you are a distance-learning student.

Instructor

Not available to students.

Options

Reference Manual

GDP works.

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Seamless integration with the text One-click access to all phases of instruction For use at home, in class, and in labs — perfect for distance learning

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