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Supply Chain Strategies: Customer Driven and Customer Focused highlights the main challenges facing organizations wantin
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The rapid growth of technological developments on the internet has led many companies to adapt their businesses to the d
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The dynamic changes in the market and the competitive environment demand a reorientation of marketing strategies. Develo
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Praise for Managing the New Customer Relationship "Gordon delivers an impressive synthesis of the newest methods fo
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Customer service isn't a department-it's a philosophy that includes every person and aspect of the best and br
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