The Loyalty Leap for B2B: Turning Customer Information into Customer Intimac

B2B Customer Engagement Strategy: An Introduction to Managing Customer Experience 9783031234088, 9783031234095, 3031234081

Business to business (B2B) transactions account for 60-70% of all transactions globally. Considering this, many supplier

97 43 2MB Read more

Managing the Customer Experience: Turning customers into advocates [1 ed.] 9780273661955, 0273661957

You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocates shows

108 56 1MB Read more

Customer Avatar: Define Your Ideal Customer Profile

CUSTOMER AVATAR: Get Inside Your Prospect's Head How to Create Avatars What is an avatar? A customer avatar is a

416 22 1MB Read more

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits [2 ed.] 9781440504358, 1605500380, 9781605500386

When the going's tough, the companies that survive will be those that build the greatest loyalty – by exceeding exp

166 36 2MB Read more

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [1 ed.] 126482551X, 9781264825516

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do

119 24 1MB Read more

Customer Experience

410 22 3MB Read more

Customer genius: becoming a customer-centric business 9781841127880, 1841127884

Hello, I am your customer. Do you see the world like I do? It's simple really. Start with me and everything else fo

421 112 7MB Read more

Humanoid Service Robots: Customer Expectations and Customer Responses 3658344393, 9783658344399

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service enc

433 11 2MB Read more

Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

331 12 20MB Read more

50 Activities for Achieving Excellent Customer Service

HRD Press, 2003. — 272 p. — ISBN 0-87425-737-9.What This Resource Manual Will Provide for You: Activities that are sensi

463 58 1MB Read more