The Loyalty Leap for B2B: Turning Customer Information into Customer Intimac

B2B Customer Engagement Strategy: An Introduction to Managing Customer Experience 9783031234088, 9783031234095, 3031234081

Business to business (B2B) transactions account for 60-70% of all transactions globally. Considering this, many supplier

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Managing the Customer Experience: Turning customers into advocates [1 ed.] 9780273661955, 0273661957

You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocates shows

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Customer Avatar: Define Your Ideal Customer Profile

CUSTOMER AVATAR: Get Inside Your Prospect's Head How to Create Avatars What is an avatar? A customer avatar is a

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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits [2 ed.] 9781440504358, 1605500380, 9781605500386

When the going's tough, the companies that survive will be those that build the greatest loyalty – by exceeding exp

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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever [1 ed.] 126482551X, 9781264825516

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do

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Customer Experience

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Customer genius: becoming a customer-centric business 9781841127880, 1841127884

Hello, I am your customer. Do you see the world like I do? It's simple really. Start with me and everything else fo

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Humanoid Service Robots: Customer Expectations and Customer Responses 3658344393, 9783658344399

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service enc

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50 Activities for Achieving Excellent Customer Service

HRD Press, 2003. — 272 p. — ISBN 0-87425-737-9.What This Resource Manual Will Provide for You: Activities that are sensi

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Digital Customer Service: Transforming Customer Experience for an On-Screen World [1 ed.] 1119841909, 9781119841906

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improve

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