ITIL service design 9780113313051, 0113313055

ITIL® service design [2nd edition] 9780113313051, 3513533543, 0113313055

In order to meet the current and future business requirements, Service Design provides guidance on the production and ma

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ITIL Service Strategy 2011 Edition

London: TSO, 2011. - 500 p. ISBN: 0113313047The ITIL 2011 Editions have been updated for clarity, consistency, correctne

488 70 108MB Read more

ITIL Service Operation 2011 Edition

London: TSO, 2011. - 384 p. ISBN: 0113313071The ITIL Editions 2011 has been updated for clarity, consistency, correctnes

592 139 84MB Read more

The Introduction to the ITIL Service Lifecycle Book 0113310617, 9780113310616

This book is short, accessible, yet very instructive. It is a "must have" for those seeking a Foundation level

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ITIL service transition [2nd ed., 2011 ed] 9780113313068, 0113313063

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ITIL Foundation: ITIL 4 Edition 9780113316076

3,497 741 2MB Read more

Введение в ITIL: Основные понятия (The ITIL Story)

Version 3.0 . – Pink Elephant, 2002. – 12 с. (Автор не указан).Содержание: Определение ITIL. Открытый стандарт. Основные

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Регламент работы в ITIL. Часть 1. Введение в ITIL

М.: ГВЦ ОАО «РЖД». – 64 с. (Автор и выходные данные не указаны).За последние десятилетия информационные технологии (ИТ)

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Service Offerings and Agreements: A guide for ITIL exam candidates (2nd edition) [2 ed.] 9781780171920

358 46 2MB Read more

Effective It Service Management: To Itil and Beyond! 3540731970, 978-3-540-73197-9

IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM

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