Practical change management for IT projects 9781783000302, 1783000309, 9781783000319, 1783000317

Table of contents :
""Cover""
""Copyright""
""Credits""
""About the Author""
""About the Reviewers""
""Contents""
""Preface""
""Chapter 1: What is Change Management?""
""Exercise � defining success""
""The Pillars of Change""
""Why Change Management is important to project success""
""Change Management and the project team""
""Exercise � team integration""
""Sample solution""
""Exercise � supporting Change Management""
""Summary""
""Chapter 2: Establishing the Framework for Change""
""Remembering the emotional side of change""
""Using the See � Feel � Change framework"" ""Using the Rider, Elephant, Path framework""""Exercise � developing a three-pronged change strategy""
""Integrating beyond your project team""
""Corporate Communications""
""Corporate Training""
""Other project teams""
""Exercise � developing partnerships""
""Organization design""
""Who is your Human Resources partner?""
""Are job descriptions going to change?""
""Sample solution""
""Do you have the right number of people with the skills of the future?""
""How will your run team be structured?""
""What will your support organization look like?""
""Summary"" ""Chapter 3: Building Sponsorship for the Change""""Why do we need a change network?""
""Steering committee""
""Their role""
""Characteristics""
""Their activities""
""How to support them""
""Exercise � Working with the steering committee""
""Executive sponsors""
""Their role""
""Characteristics""
""Their activities""
""How to support them""
""Exercise � working with your executive sponsors""
""Change Agents""
""Their role""
""Characteristics""
""Their activities""
""How to support them""
""Exercise � building your change agent network""
""Super users"" ""Their role""""Characteristics""
""Their activities""
""How to support them""
""Exercise � building your super user network""
""A final note on sponsors""
""Summary""
""Chapter 4: Managing Your Stakeholders""
""Conducting a stakeholder analysis""
""Exercise � analyzing your stakeholders""
""The change curve""
""Change and grief""
""The classic change curve""
""Understanding the stages of change""
""Unawareness""
""Awareness""
""Understanding""
""Exploration""
""Adoption""
""Exercise � mapping current versus desired progress""
""Surviving the Valley of Despair"" ""Conducting a change impact assessment""""Tools and technology""
""Process""
""People""
""Including end users in the change process""
""Exercise � including end users in the change process""
""Working with the project team""
""Dealing with a difficult project""
""Motivating the team""
""Summary""
""Chapter 5: Communicating the Change""
""The importance of two-way communication""
""Push versus pull communication""
""Breaking through the noise""
""Conducting an audience analysis""
""Exercise � conducting an audience analysis""
""Conducting a vehicle analysis""