Large Enterprise PBX Comparison Guide

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Large Enterprise PBX Comparison Guide Manufacturer

Altigen

Avaya

Cisco

VCX IP Telephony

AltiServ

S8730 Media Server with Communication Manager 5.0 and the G650 media gateway

Unified Communications Manager 6.0 with the 7800 Series Media Convergence Servers

Target business size

Starts at $6,000 for VCX Connect 100 Midsize, large, and campus enterprises

Starts at $6,000, including voice mail, on-demand call recording, and auto attendant Midsize and large enterprises

With software duplication starts $15,000; with hardware duplication (DAL2 duplication boards) starts at $20,000 Midsize and large enterprises

Number of users

100 to 50,000

As many as 5,000

Less than 100 to 36,000

Security-hardened Linux

Microsoft Windows Server, Exchange Server

Enterprise Linux 4.0

Up to 60,000 Windows server-based implementation or Linuxbased appliance implementation

Intel Xeon server

Intel-based 7800 Series Media Convergence Servers; appliance model available for midsize deployments

Product

3Com

Features

Cost

Software platform

Hardware platform Supports multisite deployments

Supported protocols

Integrated Automated Call Distribution (ACD) Includes Interactive Voice Response (IVR)

Unified messaging

IBM x-Series servers

Industry-standard Intel platform

Yes

Yes

802.1d, 802.1p, 802.1q, 802.2, 802.3af, 802.11, and more

Yes; call center support with optional add-on

SIP, H.323, 802.x and more Yes; additional call center applications available, including AltiAgent and AltiSupervisor

Yes; with optional add-on

Yes

Yes; integrates with Microsoft Outlook

Yes; integrateswith Microsoft CRM, Microsoft Outlook, Goldmine, ACT!

Additional integrated applications

Unified messaging

Voice mail, call detail reporting, call recording on demand, advanced auto attendant

Optional applications supported

IP Conferencing Module, Telecommuter Module, Call Center

AltiConsole operator console, IP Audio Conference Bridge

Starts at about $400 per user, depending on deployment Midsize and large enterprises

Yes SIP, MGCP (Media Gateway Control Protocol) H.323, H.450, and more

SIP, H.323, H.261, H.263, H.264, and more

Yes

Yes; as optional add-on

Yes; as optional add-on Yes; Unified Communication softphone links to contact management software such as MS Outlook

Yes; as optional add-on

Yes; via optional add-on

IP Softphone R2.0

Includes the Unified Communications Manager Attendant Console, an impromptu conferencing application, and the Unified Communications Manager Call Detail Record Analysis and Reporting Tool

No

Includes call center, conferencing, collaboration, and unified clients

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Yes

Manufacturer

3Com

Altigen

Analog device support

3Com 3101 Basic Phone and with speaker, 3102 Business Phone, 3103 Manager Phone, 3105 Attendant Console, VoIP Gateways Supports 2500 seriescompatible devices, including cordless phones, fax machines, night bells, and door ringers

USB device support

No

Mobile communications support

Yes; optional applications include presence and twinning

IP device support

Security Reroute to PSTN (public switched telephone network) on failure

Redundancy

Management and administration Number of telephony features

Supports third-party applications

Cisco

4600 Series IP Phones, 9600 Series IP Phones

Unified IP Phones 7985G, 7975G,7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7960G, 7945G, 7942G, 7941G-GE, 7941G, 7940G, 7931G, 7911G, 7906G, and 3911; Unified IP Conference Stations 7937G and 7936; Unified IP Phone Expansion; Unified Wireless IP Phones 7921G and 7920

No Yes; extension anywhere, onenumber access, and VoIP remote extensions

Yes; 3 USB ports to support modems, compact flash readers, etc. Yes; 3 USB ports to support modems, compact flash readers, etc.

No

Yes; Visiting User

Yes; Unified Mobility

Runs on a securityhardened Linux OS; includes integrated firewalls

Suite of security applications

STRP (Secure Real Time Protocol), Access Security Gateway (ASG) embedded security software

Secure HTTP, device authentication, encryption of signaling and media, and more

Yes

Yes

Yes

1:1 active/standby or n:1 active/standby

Includes backup and disaster recover operations

Deployed in pairs; optional RAID 1 Disk Drive and 2nd power supply

Yes Yes, in appliance models; redundant hot-swap 800W power supplies, redundant hot-swap fans, hot-swap SCSI RAID hard drives

Browser-based centralized management

Centralized management via AltiAdmin; Enterprise Manager

One centralized set of applications configure, manage and monitor the media servers, media gateways and endpoints

Unified Communications Management Suite

Undisclosed

Undisclosed

700+

300+

Undisclosed

Undisclosed

Enhanced 911 service

Yes

Yes

Yes; as optional add-on

Undisclosed

Undisclosed

Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, and Swedish

Yes; SIP-based

Yes; via Application Enablement Services or the Avaya Developer Connection program

Yes

Emergency services included Available via third-party Management tools for end Yes users

End-user language support

IP710 executive IP phone; IP705 standard desktop IP phone

Avaya

Chinese, English, French, Italian, Portuguese, Spanish

Yes; SIP-based

Yes

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Phones via the ATA 186 Analog Telephone Adaptor

Manufacturer Includes software developers kit (SDK)

Ease of installation Supports incremental migration to IP-based system

3Com

Altigen

Yes Designed for easy installation and deployment. Yes; module can be deployed as an overlay to legacy PBXs via VoIP gateways for interconnections

Yes Flexible system with many configurable options

Undisclosed

Avaya

Cisco

Yes; Application Enablement Services

Yes

Straightforward installation

Complex system

Undisclosed

Yes

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Large Enterprise PBX Comparison Guide Manufacturer

Product Features

Mitel Mitel 3300 IP Communications Platform (ICP)

NEC Sphere Communications

NEC

Nortel

Sphericall IP PBX

Univerge SV7000 VoIP Communications Server

Communication Server 1000 Release 5.0

Available end of Q1 Midsize and large enterprises 50 to 16,000 Linux

Starts at $250 per user, depending on deployment Midsize and large enterprises Up to 22,500 Linux and VXWorks

Proprietary

Proprietary

Cost

Starts at $20,000

Target business size Number of users Software platform

Midsize and large enterprises 10 to 65,000 Linux and VXWorks 3300 ICP; multiple models based on capacity

Undisclosed Midsize and large enterprises Up to 30,000 Microsoft Windows Open system runs on industry-standard servers

Yes

Yes

Yes

SIP, H.323, 802.x, 802.3af, and more

SIP

SIP, 802.11a/b/g, Q.SIG, and more

Yes SIP, 802.1d, 802.1p, 801.1Q, 802.3, 802.3af, 802.11a/b/g, H.323, H. 225, H.245,and more

Yes

Yes; via departmental call features

Yes

Yes

Yes

Yes; as optional addon

Yes

Yes; integrates with MS Outlook,

Yes; with add-on CallPilot, which supports MS Outlook, Lotus Notes, and Novell Groupwise

Conference bridge, rich presence, federated IM, and more

Conferencing, onenumber-follow-me Personal Call Director, recorded announcement, network-wide attendant and messaging

Hardware platform Supports multisite deployments

Supported protocols Integrated Automated Call Distribution (ACD) Includes Interactive Voice Response (IVR)

Unified messaging

Additional integrated applications

Yes

Yes; integrates with MS Outlook

Yes; integrates with MS Outlook, Exchange

Standard unified messaging, auto-attendant, wireless

Call management, presence, unified messaging, instant messaging, audio conferencing, desktop video conferencing, integrated softphone, advanced call forwarding, call recording, auto attendants, and call queuing

Optional applications supported

Customer Interaction Solutions contact center, NuPoint Messenger and Mitel Messaging Server for advanced unified messaging

IP device support

MiNet Phones Plus

Sphere VG3 MeetingHub conference bridge Open system supports variety of IP phones from Aastra, Eutectics, Grandstream Networks, and Polycom

Call center

DtermIP,  DT300 and DT700 IP phones

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Nortel Contact Center, CallPilot unified messaging, Nortel Multimedia Communication Server 5100, Microsoft Live Communication Server 2005, and more IP Phone 1100 Series and 2000 Series plus expansion modules, IP Audio Conference Phone 2033

Manufacturer

Analog device support

NEC Sphere Communications

Mitel

Phones, fax machines, modems

Headsets, voice media gateways, phones

NEC

Nortel

Various NEC handsets

Wireless LAN Handset 2200 Series, Wireless LAN Handset Series 6100, analog phones

USB device support

No

Headsets, video conferencing cameras

Mobile communications support

Yes; single phone number and single voicemail box

Yes

Yes As optional add-on; full unified communications to mobile device

Encrypted VoIP, phone authentication, management security

Has been submitted for testing by the U.S. Department of Defense and National Security Agency and has met all the requirements of these tests

End-to-end encryption

Enhanced USB Headset Adapter, Mobile USB Headset Adapter for IP Softphone 2050 IP Softphone 2050 (Windows) and Mobile Voice Client 2050 (Pocket PC) Message authentication, SIP signaling traffic encryption, management traffic encryption, and media security on media endpoints

Yes

Yes

Yes

Yes

Redundancy

Yes

Dynamic load balancing, automatic failure recovery; certified for government and military deployments

Component redundance, IP failover for stations and trunking, clustered survivability

Yes; redundant call servers

Management and administration Number of telephony

Web-based Enterprise Manager 500+

Sphericall Manager Undisclosed

Security Reroute to PSTN (public switched telephone network) on failure

Emergency services included E911

Management tools for end users

Yes; includes text to speech, voicemail management from any Web-enabled terminal

Enterprise Telephony Manager 750+

Undisclosed

Web-based Manager and Assistant MA4000 780+ Campus Notification, and 911 Alert

Yes

Yes

Yes; CallPilot

Chinese, Danish, Dutch, English, French, German, Japanese, and Spanish

Czechoslovakian, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, and Turkish

Yes; SIP-based

Yes; via the Nortel Partner Program

Yes

No

The telephony server's run time OS allows for smooth installation as well as low maintenance and low TCO (total cost of ownership)

Comes with Webbased provisioning and installation wizards

Supports third-party applications

Arabic, Chinese, Dutch, English, Farsi, French, German, Italian, Mandarin, Portuguese, Spanish, and Turkish Yes; APIs supported for thirdparty applications through Mitel Solutions Alliance (MSA)

Includes software developers kit (SDK)

Yes

Yes; via Web services and industry-standard protocols Yes; includes WSDL files and sample application source code for Web browser and mobile PDA

Installation via configuration wizard

Sphere Communications' installation and cut-over services include the installation of the Sphericall product, endpoint installation and testing, trunk testing and on-site customer troubleshooting.

End-user language support

Ease of installation

Undisclosed

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E911

Manufacturer

Mitel

NEC Sphere Communications

NEC

Nortel

Supports incremental migration to IP-based system

Yes; interoperates with traditional PBX telephone systems

Undisclosed

Yes

Yes

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Large Enterprise PBX Comparison Guide Manufacturer

Pingtel

ShoreTel

Product

SIPxchange Enterprise Communications Server (ECS) LE

ShoreTel 11

HiPath 8000

Cost

SIPxchange ECS LE Business Server appliance, $6,645; SIPxchange ECS LE HighAvailability appliances, $17,240; software alone starts at $1,600

$354 per user for fewer than 1,000 users; $114 per user for systems with more than 1,000 u s er s

Starts at 29,000 Euro/$42,250

Target business size

Midsize and large enterprises

Midsize and large enterprises

Number of users

More than 1,000 CentOS Enterprise (an enterprise-class Linux distribution) Intel-based server to run Red Hat Enterprise Linux (or compatible) OS; appliance model available

1 to 10,000

Midsize and large enterprises Either 300 to 5,000 with integrated Media Server or 300 to 100,000 per node with external Media Server

ShoreTel 11

SUSE Linux Enterprise Server 9 (SLES 9)

ShoreTel switches and general purpose Intel servers

IBM System x3650 T server

Yes SIP

Yes SIP and MGCP

Yes SIP and MGCP

Yes

Yes; as optional add-on

Yes; via optional contact center application

Yes

Yes

Yes; via optional contact center application

Siemens

Features

Software platform

Hardware platform Supports multisite deployments Supported protocols Integrated Automated Call Distribution (ACD) Includes Interactive Voice Response (IVR)

Unified messaging

Additional integrated applications

Optional applications supported

Yes; integrates with Microsoft Outlook

Voicemail, auto attendants, presence intelligence

None

Yes; includes integration with MS Outlook

Yes; optional voice mail system integrates with Microsoft Exchange/Outlook and Lotus Domino/Notes

Voice mail and automated attendant

Standards-based SIP call control for multi-media communications, and unified communications for personal use

Operator Call Manager, Mobile Call Manager, converged conferencing and collaboration, contact center, and instant messaging

Voicemail, unified messaging, presence-based collaboration, video conferencing, mobility, presence-based contact center, and integration with various business applications for communications enabled business process (CEBP)

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Manufacturer

Pingtel

ShoreTel

Siemens

IP device support

ClearOne MaxIP Conference Phone, Grandstream BudgeTone, HandyTone, Grandstream GXP2000, Grandstream GXV3000 Video phone, Hitachi WIFI WIP3000, WIP5000, LG-Nortel LG 6804, 6812, 6830, Polycom SoundPoint IP 301, 430, 501, 550, 601, 650, Polycom SoundStation IP 4000 SIP, Snom 300, 320, 360

565g, 560g, 265, 230g, 230 212k, 115, 110, and 8000

OpenStage 20/40/60/80, optiPoint 410/420 S, optiPoint 150 S, optiPoint WL2S (wireless), and optiClient 130 S

Analog device support USB device support

Cordless phones, fax machines, FXS gateways from Cisco and Grandstream, any SIP-compliant gateway No

Contact vendor for details Analog

Mobile communications support

Undisclosed

Yes; Office Anywhere and Mobile Call Manager

Outbound calls authenticated through proxy; Denial of Service (DoS) attack prevention; HTTPS secure Web access; secure user password management

User IDs and passwords and encryption

Phones, fax machines, and modems via adapter Yes; headsets Yes; One Number Service supports any time, anywhere, any device Enhanced IP Security to provide IPSec/IKE (Internet Key Exchange) support for HiPath 8000 interfaces; hostbased IDS (Intrusion Detection System) for DoS attacks

Yes

Yes

Yes

Load balancing; HA based on DNS SRV

Yes; uses N+1 model

Web-based management tool

web-based director, system monitor

Cluster control software runs all parts of the system as a redundant unit, Resilient Telco Platform (RTP) Web-basedHiPath 8000 Assistant or command line interface

175

375

240+

E911 and E911 notification applications for emergency response teams

E911

Security Reroute to PSTN (public switched telephone network) on failure

Redundancy Management and administration Number of telephony features

Emergency services included Specific E911 routing Management tools for end users

End-user language support Supports third-party applications Includes software developers kit (SDK)

Yes; via a personal Web user portal

Yes; Call Manager

User interface can be localized to different languages using a plug-in framework

Danish, Dutch, English, French, German, Italian, and Spanish; simplified Chinese, Norwegian, and Swedish

Yes; via OpenStage SIP phones Any language can be installed, including Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Mandarin, Norwegian, Polish, Portuguese, Spanish, and Swedish

Yes; SIP-based

Yes

Yes; SIP-based

No

Yes

Yes

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Manufacturer

Ease of installation Supports incremental migration to IP-based system

Pingtel

Shoretel

Siemens

Pre-packaged appliance with browser-based system management tool lets you add phones, configure system, and go

Plug and play; IP phones plugged into the network are automatically recognized by the system and configured for immediate service. A new voice switch will automatically be discovered by Director server software.

HiPath 8000 software comes preinstalled on a DVD. The installation provides any system- or user-related information where needed e.g. IP address, station numbers, etc.

Yes; integrates with legacy systems such as TDM PBX

Yes

Yes

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Enterprise Class PBX Comparison Guide Manufacturer

Sphere

Product

Sphericall

Features Outlook Integration Integrated Voice Response Call Center Support Software Platform

Management and Administration

Included Included Included Windows XP Industry-standard servers SIP and MGCP Sphericall comes with Web-based and Windows-based tools for managing and administering the system.

Phone Support Analog Phone Support

End devices from Aastra, Eutectics, Grandstream Networks, Polycom and SpectraLink Yes

Hardware Platform Supported Protocol(s)

Security IP Station Capacity

Modularity/Expandability Reroute to PSTN (public switched telephone network) on failure

Documentation/Support

Pricing

Ease of Installation Target Business Size

Has been submitted for testing by the U.S. Department of Defense and National Security Agency and has met all the requirements of these tests Scales to 30,000 Modular and expandable using standard servers and components

Yes

Enterprise level documentation and support levels Unusual pricing model more similar to hosted solution - $199 per user license Sphere Communications' installation and cut-over services include the installation of the Sphericall product, endpoint installation and testing, trunk testing and on-site customer troubleshooting. Medium to large enterprise

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Manufacturer

Sphere

VoIP-News Comments

Open-platform based, powerful solution. In particular has powerful features for building custom SOAP and XML applications.

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