Delivering Business Analysis: The BA Service handbook 1780174683, 9781780174686

Table of contents :
Front Cover
Praise
BCS, The Chartered Institute for IT
Title
Copyright
Table of contents
List of figures and tables
Authors
Foreword by Lawrence Darvill
Acknowledgements
Abbreviations
Glossary
Preface
1. INTRODUCING THE BA SERVICE
INTRODUCTION
BUSINESS ANALYSIS AS A SERVICE
THE COMMUNITY OF PRACTICE CONCEPT
SITUATING THE BA SERVICE
THE ROLE OF THE BUSINESS ANALYST
THE 3RD WAVE MODEL FOR BUSINESS ANALYSIS
CHALLENGES FACING THE BA SERVICE
CONCLUSION
2. INTRODUCING THE BA SERVICE FRAMEWORK
INTRODUCTION
THE NATURE OF SERVICE
THE NATURE OF VALUE
APPLYING THE BASF
THE BASF AND THE PORTFOLIO BUSINESS ANALYST
THE BUSINESS CASE FOR THE BA SERVICE
CONCLUSION
3. RECRUITING AND RETAINING BUSINESS ANALYSTS
INTRODUCTION
RECRUITMENT STRATEGY
RECRUITMENT PLANNING
SEARCH
SELECTION APPROACH
INDUCTION
RETENTION
SUCCESSION PLANNING
CONCLUSION
CASE STUDY 1: RECRUITING IN A COMPETITIVE MARKET
4. DEVELOPING THE BUSINESS ANALYSTS
INTRODUCTION
THE T-SHAPED PROFESSIONAL BUSINESS ANALYST
SKILLS DEVELOPMENT FRAMEWORKS
SERVICE VIEW OF SKILLS DEVELOPMENT
THE BA SERVICE AS A LEARNING ORGANISATION
CONCLUSION
CASE STUDY 2: GREEN-FIELD BA SERVICE
5. ENABLING A HIGH-PERFORMANCE BA SERVICE
INTRODUCTION
APPRAISAL AND PERFORMANCE MANAGEMENT
APPROACHES TO FACILITATE PERFORMANCE MANAGEMENT
UNDERSTANDING PERSONAL MOTIVATION
PROVIDING FEEDBACK
REMOVAL
CONCLUSION
CASE STUDY 3: MANAGING PERFORMANCE WITH EMPATHY AND UNDERSTANDING
6. STANDARDISING THE BA SERVICE
INTRODUCTION
THE ROLE OF STANDARDS AND TEMPLATES
SELECTING THE STANDARDS
MODELLING STANDARDS
CREATION AND MAINTENANCE OF TEMPLATES
ADOPTION OF STANDARDS
CONCLUSION
CASE STUDY 4: PROVIDING CONSISTENT BUSINESS ANALYSIS
7. APPLYING SOFTWARE TOOLS TO SUPPORT THE BA SERVICE
INTRODUCTION
SUPPORT TOOL CATEGORIES
SUPPORT TOOL MATURITY ASSESSMENT
SELECTING BUSINESS ANALYSIS SUPPORT TOOLS
REASONS TOOLS CAN FAIL
CONCLUSION
CASE STUDY 5:  REALISING BENEFITS FROM INVESTMENT IN SUPPORT TOOLS
8. LEADING THE BA SERVICE
INTRODUCTION
WHAT IS A LEADER?
ROLE OF THE BA LEADER
EFFECTIVE LEADERSHIP
LEADERSHIP FRAMEWORKS AND STYLES
CHALLENGES FACING BA LEADERS
CONCLUSION
CASE STUDY 6: LEADING A BA SERVICE TRANSFORMATION
9. OPERATING THE BA SERVICE
INTRODUCTION
GAP ANALYSIS OF THE MANAGEMENT PROCESSES
BUSINESS ANALYSIS CONSULTANCY MANAGEMENT
BUSINESS ANALYSIS DEMAND MANAGEMENT
BUSINESS ANALYSIS PLANNING
BUSINESS ANALYSIS PROCESS MANAGEMENT
CONCLUSION
CASE STUDY 7: OPERATING A LARGE-SCALE BA SERVICE
10. DELIVERING A CUSTOMER-ORIENTED BA SERVICE
INTRODUCTION
IDENTIFYING THE ‘CUSTOMER’
CATEGORIES OF CUSTOMER
WORKING WITH CUSTOMERS
ANALYSING CUSTOMERS
CONCLUSION
11. FOSTERING A BA SERVICE CULTURE
INTRODUCTION
THE ESSENCE OF CULTURE
CULTURAL FRAMEWORKS
THE BA SERVICE CULTURE
CONCLUSION
12. IMPROVING BA SERVICE QUALITY
INTRODUCTION
QUALITY AND IMPROVEMENT CULTURE
CONTINUAL SERVICE IMPROVEMENT (CSI)
QUALITY MANAGEMENT
QUALITY MANAGEMENT TECHNIQUES
CONCLUSION
CASE STUDY 8: INSTILLING A QUALITY FOCUS TO ENABLE BUSINESS ANALYSTS TO SUCCEED AND THRIVE
13. MEASURING THE PERFORMANCE OF THE BA SERVICE
INTRODUCTION
THE IMPORTANCE OF METRICS AND MEASUREMENT
TYPES OF MEASURES
FINANCIAL METRICS
CUSTOMER METRICS
LEARNING AND GROWTH METRICS
INTERNAL PROCESS METRICS
CONCLUSION
Afterword
Appendices
References
Index
Back Cover