Customer Satisfaction [1 ed.] 9789672210573, 9789670474649

Measuring Customer Satisfaction: A Guide to Managing Quality Service 9781560521785

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Tourist Customer Service Satisfaction : An Encounter Approach [1 ed.] 9780203852361, 9780415578042

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service pr

146 54 1MB Read more

Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution 179981419X, 9781799814191

A well-planned marketing orientation strategy that keeps customers informed is the first step to building a long-term re

379 59 8MB Read more

Customer Avatar: Define Your Ideal Customer Profile

CUSTOMER AVATAR: Get Inside Your Prospect's Head How to Create Avatars What is an avatar? A customer avatar is a

416 22 1MB Read more

Customer Experience

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Customer genius: becoming a customer-centric business 9781841127880, 1841127884

Hello, I am your customer. Do you see the world like I do? It's simple really. Start with me and everything else fo

421 112 7MB Read more

Humanoid Service Robots: Customer Expectations and Customer Responses 3658344393, 9783658344399

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service enc

433 11 2MB Read more

Prosodic Morphology: Constraint Interaction and Satisfaction

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Customer Relationship Management

Peter Drucker said 25 years ago 'The purpose of a business is to attract and retain a customer'. It sounds sim

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Jouissance: Sexuality, Suffering and Satisfaction 9781509548842

Although the term 'jouissance' is common currency in psychoanalysis today, how much does it really tell us? Wh

117 27 24MB Read more