Table of contents : Introduction: It's your move -- The first foundation : your bargaining styles -- The second foundation : your goals and expectations -- The third foundation : authoritative standards and norms -- The fourth foundation : relationships -- The fifth foundation : the other party's interests -- The sixth foundation : leverage -- Step 1 : preparing your strategy -- Step 2 : exchanging information -- Step 3 : opening and making concessions -- Step 4 : closing and gaining commitment -- Impasse : what to do when negotiations break down -- Ethics : bargaining with the devil without losing your soul -- Conclusion: Becoming an effective negotiator.