Communicating Across Cultures at Work 9781137526366, 113752636X

Table of contents :
COVER......Page 1
SHORT CONTENTS......Page 7
CONTENTS......Page 8
LIST OF FIGURES AND TABLES......Page 11
ACKNOWLEDGEMENTS......Page 14
PREFACE......Page 15
PART 1 INTRODUCTION......Page 17
1 SOME KEY CONCEPTS......Page 18
1.1 The importance of skilled interpersonal work communication......Page 19
1.2 A behavioural model of interpersonal communication......Page 20
1.3 Communication competence......Page 22
1.4 Factors increasing the amount of work communication with ‘different others’......Page 23
1.5 The growing importance of cultural diversity at work......Page 24
1.6 The growing importance of skilled intercultural communication at work......Page 26
1.7 Computer-mediated communication, culture and intercultural communication at work......Page 27
Notes and references......Page 28
PART 2 CULTURE AND WORK COMMUNICATION......Page 30
2.1 Different understandings of culture and cultural difference......Page 32
2.2 How do members of a society imbibe its culture?......Page 35
2.3 Other culture-related conceptual issues......Page 37
Notes and references......Page 42
3.1 How cultures vary – the values approaches......Page 45
3.2 Other ways of analysing cultural difference......Page 51
Chapter 3 summary......Page 54
Notes and references......Page 55
4.1 The impact of culture on work behaviour......Page 57
4.2 The impact of culture on work organization, organizational cultures and management......Page 59
4.3 The impact of culture on work environments......Page 64
Notes and references......Page 67
5.1 Core communication elements......Page 70
5.2 Rules and how intentions are conveyed......Page 77
5.4 Communication goals and strategies......Page 78
5.5 Communication traits and styles......Page 88
5.7 Communication competence......Page 90
5.8 Work communication......Page 91
5.9 Computer-mediated communication......Page 92
Notes and references......Page 93
6.1 Psychological factors involved in work communication......Page 99
6.2 The ‘self’......Page 111
6.3 Psychological processes involved in work communication......Page 113
Notes and references......Page 116
7.1 Negotiation......Page 121
7.2 Cooperation, coordination and knowledge sharing......Page 125
7.3 Groupwork and teamwork......Page 127
7.4 Leadership and management......Page 130
Notes and references......Page 135
8.1 The growing importance of communication across subcultures at work......Page 139
8.2 Subcultural influences on work behaviour......Page 140
8.3 How different subcultural groups communicate......Page 141
8.4 Subcultural differences in communication practices......Page 143
8.5 How membership of a subculture affects the antecedents of work communication......Page 146
8.6 Subcultural differences in communication-based work activities......Page 152
Notes and references......Page 154
Part Two exercises, cases and role plays......Page 159
PART 3 INTERCULTURAL COMMUNICATION AT WORK......Page 166
9 BARRIERS TO INTERCULTURAL COMMUNICATION AT WORK......Page 167
9.2 ‘Universal’ barriers......Page 168
9.3 Prejudice, discrimination and harassment......Page 171
9.4 Different communication practices as barriers......Page 175
9.5 Psychological factors as barriers......Page 181
9.6 Work-specific barriers......Page 185
9.7 (Some) organizational cultures......Page 186
Chapter 9 summary......Page 188
Notes and references......Page 189
10.1 Using inclusive language......Page 193
10.2 Ethical issues in intercultural work communication......Page 194
10.3 General traits for intercultural effectiveness and how to develop them......Page 195
10.4 Gaining enhanced intercultural understanding of others......Page 197
10.5 Skills for effective intercultural self-presentation......Page 204
10.6 Effective intercultural interaction processes......Page 207
10.7 Applications of skills to particular situations......Page 216
10.9 Intercultural communication competence......Page 218
10.10 Skills for sojourning and working abroad......Page 221
Chapter 10 summary......Page 223
Notes and references......Page 224
11.1 Intercultural negotiation......Page 229
11.2 Intercultural cooperation, coordination and knowledge sharing......Page 231
11.3 Working in diverse groups and teams......Page 236
11.4 Intercultural leadership and management......Page 245
Notes and references......Page 251
Part Three exercises, cases and role plays......Page 257
Glossary......Page 263
Further Reading......Page 272
Index......Page 273