Table of contents : Foreword Acknowledgments Introduction: Transforming Our Understanding of Leadership and Management Part I. The Situation Chapter 1. What Defines a Company That Thrives Long Term? Part II. Know Yourself Introduction to Part II Chapter 2. How Are We Approaching Process Improvement? Chapter 3. Philosophy and Direction Chapter 4. Origin and Effects of Our Current Management Approach Part III. The Improvement Kata: How Toyota Continuously Improves Introduction to Part III Chapter 5. Planning: Establishing a Target Condition. Chapter 6. Problem Solving and Adapting: Moving Toward a Target ConditionSummary of Part III Part IV. The Coaching Kata: How Toyota Teaches the Improvement Kata Introduction to Part IV Chapter 7. Who Carries Out Process Improvement at Toyota? Chapter 8. The Coaching Kata: Leaders as Teachers Summary of Part IV Part V. Replication:What About Other Companies? Chapter 9. Developing Improvement Kata Behavior in Your Organization Conclusion Appendix 1. Where Do You Start with the Improvement Kata? Appendix 2. Process Analysis Bibliography Index A B C D E F G H I J K L M N. OP Q R S T U V W Y.