Table of contents : Front Matter......Page 1 Preface to the Third Edition......Page 3 Preface to the Second Edition......Page 5 Preface to the First Edition......Page 7 Acknowledgments......Page 9 Table of Contents......Page 0 Contents.pdf......Page 10 1. Introduction......Page 15 Variability......Page 16 Quality Control Programs......Page 17 Quality Control Tools......Page 22 The Formalized Quality System......Page 28 Quality System Guidelines......Page 29 Malcolm Baldridge National Quality Award......Page 40 Total Quality Management......Page 41 Summary......Page 43 The Importance of Charting......Page 62 Procedure for Constructing X-Bar and R Charts......Page 66 Procedures for Constructing Attribute Charts......Page 70 Analysis of Data......Page 83 Probability......Page 88 Binomial Distribution......Page 90 The Normal Distribution......Page 94 Distribution of Sample Means......Page 96 Normal Approximation to the Binomial Distribution......Page 102 t-Distribution......Page 104 Confidence Limits for the Population Mean......Page 105 Statistical Hypotheses - Testing Hypotheses......Page 107 Distribution of the Difference between Means......Page 112 Paired Observations......Page 115 F-Distribution......Page 116 Analysis of Variance......Page 117 Two Criteria of Classification......Page 123 Sampling Plans......Page 126 Why Sample?......Page 127 Samples from Different Distributions......Page 128 Sample Size......Page 129 How to Take Samples......Page 134 Types of Samples......Page 139 Types of Inspection......Page 142 Classes of Defects......Page 143 Sampling Risks......Page 146 Selection of Population to be Sampled......Page 147 Selection of Sample Frequency and Location......Page 148 Hazard Analysis Critical Control Point......Page 149 Attribute Sampling Plans......Page 160 6. Test Methods......Page 162 Sensory......Page 164 7. Product Specifications......Page 167 8. Process Capability......Page 172 Capability Index......Page 179 Benchmarking......Page 182 9. Process Control......Page 185 Chart Patterns......Page 187 Using the Control Chart as a Quality Management Tool......Page 192 10. Sensory Testing......Page 194 The Senses......Page 195 Sensory Testing Methods......Page 196 Types of Panels......Page 201 Selection and Training......Page 204 11. Net Content Control......Page 207 Interpreting Net Content Control......Page 211 Procedures for Setting Fill Targets......Page 219 Introduction......Page 225 Elimination of Extraneous Variables......Page 228 Handling many Factors Simultaneously......Page 232 Full Factorial Designs......Page 233 Fractional Factorial Designs......Page 238 Response Surface Designs......Page 242 Mixture Designs......Page 245 Experimental Design Analysis by Control Chart......Page 254 13. Vendor Quality Assurance......Page 259 Vendor-Vendee Relations......Page 261 Specifications for Raw Materials......Page 263 Quality Assurance of Purchased Goods......Page 265 Selecting and Nurturing a Supplier......Page 269 Packaging Supplier Quality Assurance......Page 272 Supplier Certification Programs......Page 277 Management Commitment......Page 281 Getting Started......Page 282 An In-House Program......Page 283 Team Quality Systems......Page 285 Stepwise Procedures for Team Problem Solving......Page 288 Programs without Management Support......Page 290 Training Quality Control Technicians......Page 293 Summary......Page 294 Computer Integrated Management......Page 295 Artificial Intelligence and Expert Systems......Page 297 Computer-Controlled Processing......Page 300 Summary......Page 313 16. Six-Sigma......Page 314 Summary......Page 318 Appendix......Page 319 References......Page 339 B......Page 342 C......Page 343 D......Page 346 E......Page 347 G......Page 348 I......Page 349 M......Page 350 P......Page 351 Q......Page 353 S......Page 354 T......Page 357 V......Page 358 Z......Page 359