Table of contents : Front Cover......Page 1 Sketching User Experiences: getting the design right and the right design......Page 4 Copyright Page......Page 5 Contents......Page 7 Preface......Page 10 Acknowledgements......Page 20 Author's Note......Page 22 Part I: Design as Dreamcatcher......Page 24 Chapter 1. Design for the Wild......Page 28 Chapter 2. Case Study: Apple, Design, and Business......Page 42 Chapter 3. The Bossy Rule......Page 64 Chapter 4. A Snapshot of Today......Page 70 Chapter 5. The Role of Design......Page 74 Chapter 6. A Sketch of the Process......Page 78 Chapter 7. The Cycle of Innovation......Page 86 Chapter 8. The Question of "Design"......Page 96 Chapter 9. The Anatomy of Sketching......Page 106 Chapter 10. Clarity is Not Always the Path to Enlightenment......Page 116 Chapter 11. The Larger Family of Renderings......Page 122 Chapter 12. Experience Design vs Interface Design......Page 128 Chapter 13. Sketching Interaction......Page 136 Chapter 14. Sketches Are Not Prototypes......Page 140 Chapter 15. Where Is the User in All of This?......Page 144 Chapter 16. You Make That Sound Like a Negative Thing......Page 146 Chapter 17. If Someone Made a Sketch in the Forest and Nobody Saw it......Page 154 Chapter 18. The Object of Sharing......Page 168 Chapter 19. Annotation: Sketching on Sketches......Page 176 Chapter 20. Design Thinking and Ecology......Page 202 Chapter 21. The Second Worst Thing That Can Happen......Page 208 Chapter 22. A River Runs through It......Page 224 Part II: Stories of Methods and Madness......Page 228 Chapter 23. From Thinking on to Acting On......Page 230 Chapter 24. The Wonderful Wizard of Oz......Page 240 Chapter 25. Chameleon: From Wizardry to Smoke-and-Mirrors......Page 246 Chapter 26. Le Bricolage: Cobbling Things Together......Page 254 Chapter 27. It Was a Dark and Stormy Night......Page 262 Chapter 28. Visual Story Telling......Page 278 Chapter 29. Simple Animation......Page 300 Chapter 30. Shoot the Mime......Page 310 Chapter 31. Sketch-a-Move......Page 322 Chapter 32. Extending Interaction: Real and Illusion......Page 332 Chapter 33. The Bifocal Display......Page 338 Chapter 34. Video Envisionment......Page 350 Chapter 35. Interacting with Paper......Page 372 Chapter 36. Are You Talking to Me?......Page 394 Chapter 37. Recapitulation and Coda......Page 402 Chapter 38. Some Final Thoughts......Page 408 References and Biblography......Page 422 Index......Page 437