Organizational learning in tourism and hospitality crisis management 9783110679120, 9783110679076

314 83 2MB

English Pages 255 Year 2021

Organizational learning in tourism and hospitality crisis management
9783110679120, 9783110679076

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Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the manageme

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Service operations management in the tourism and hospitality industry requires a high level of coordination, communicati

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This book provides a strategic approach to understanding the nature of tourism crises and disasters highlighting the nee

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Generation Z (Gen Z) is the demographic cohort also known as Post-Millennials, the iGeneration or the Homeland Generatio

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This book works to fill a serious gap in tourism and hospitality research – children as future consumers. For decades, r

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This book works to fill a serious gap in tourism and hospitality research – children as future consumers. For decades, r

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"Institutions are fundamental aspects in driving tourism and hospitality globally. They are the socio-economic

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Customer service textbook for any student completing work, education or training in tourism, events and hospitality Th

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