Organizational learning in tourism and hospitality crisis management 9783110679120, 9783110679076

315 83 2MB

English Pages 255 Year 2021

Organizational learning in tourism and hospitality crisis management
9783110679120, 9783110679076

0 0 0
Like this paper and download? You can publish your own PDF file online for free in a few minutes! Sign Up

Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the manageme

163 38 1MB Read more

Service operations management in the tourism and hospitality industry requires a high level of coordination, communicati

109 9 5MB Read more

This book provides a strategic approach to understanding the nature of tourism crises and disasters highlighting the nee

134 54 3MB Read more

This book presents the tools and policies necessary to undertake with success post-pandemic crisis. The chapters focus o

97 21 3MB Read more

Generation Z (Gen Z) is the demographic cohort also known as Post-Millennials, the iGeneration or the Homeland Generatio

119 115 5MB Read more

Cruise Operations Management provides a comprehensive and contextualised overview of hospitality services for the cruise

844 157 3MB Read more

This book works to fill a serious gap in tourism and hospitality research – children as future consumers. For decades, r

107 5 2MB Read more

This book works to fill a serious gap in tourism and hospitality research – children as future consumers. For decades, r

112 85 1MB Read more

"Institutions are fundamental aspects in driving tourism and hospitality globally. They are the socio-economic

156 32 3MB Read more

Customer service textbook for any student completing work, education or training in tourism, events and hospitality Th

131 33 4MB Read more