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Russian Pages 42 Year 2000
ɆȿɀȾɍɇȺɊɈȾɇɕɃ ɋɌȺɇȾȺɊɌ
ISO 9001
2000-12-15
ɋɂɋɌȿɆɕ ɆȿɇȿȾɀɆȿɇɌȺ ɄȺɑȿɋɌȼȺ. ɌɊȿȻɈȼȺɇɂə QUALITY MANAGEMENT SYSTEMSREQUIREMENTS
ISO 9001:2000 (R) © ISO 2000
ISO 9001:2000 (R)
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Ɉɬɤɚɡ ɨɬ ɨɬɜɟɬɫɬɜɟɧɧɨɫɬɢ ɩɪɢ ɪɚɛɨɬɟ ɜ PDF PDF , , ,
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ɋɈȾȿɊɀȺɇɂȿ . 1 1.1 1.2 2 3 4 4.1 4.2 5 5.1 5.2 5.3 5.4 5.5 5.6 6 6.1 6.2 6.3 6.4 7 7.1 7.2 7.3 7.4 7.5 7.6 8 8.1 8.2 8.3 8.4 8.5
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8.2.4 Ʉɨɧɬɪɨɥɢɪɨɜɚɧɢɟ ɢ ɢɡɦɟɪɟɧɢɟ ɩɪɨɞɭɤɰɢɢ © ISO 2000 –
,
-
ISO 9001:2000 (R)
24
.Э (7.1). . ( )
( ), (4.2.4). , (7.1), ,
,
.
8.3 ɍɩɪɚɜɥɟɧɢɟ ɧɟɫɨɨɬɜɟɬɫɬɜɭɸɳɟɣ ɩɪɨɞɭɤɰɢɟɣ ,
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ISO 9001:2000 (R)
25
.
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-
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8.5 ɍɥɭɱɲɟɧɢɟ 8.5.1 ɉɨɫɬɨɹɧɧɨɟ ɭɥɭɱɲɟɧɢɟ ,
,
,
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8.5.2 Ʉɨɪɪɟɤɬɢɪɭɸɳɢɟ ɞɟɣɫɬɜɢɹ ,
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-
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;
ISO 9001:2000 (R)
26
b)
;
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© ISO 2000 –
; (4.2.4); .
ISO 9001:2000 (R)
27
ɉɊɂɅɈɀȿɇɂȿ Ⱥ ( ) ɋɨɨɬɜɟɬɫɬɜɢɟ ɦɟɠɞɭ ɂɋɈ 9001:2000 ɢ ɂɋɈ 14001:1996 Ɍɚɛɥɢɰɚ Ⱥ.1 – ɋɨɨɬɜɟɬɫɬɜɢɟ ɦɟɠɞɭ ɂɋɈ 9001:2000 ɢ ɂɋɈ 14001:1996 ɂɋɈ 9001:2000 1 ȼɜɟɞɟɧɢɟ 9004
ɂɋɈ 14001:1996 2 ȼɜɟɞɟɧɢɟ
0 0.1 0.2 0.3 0.4
Ɉɛɥɚɫɬɶ ɩɪɢɦɟɧɟɧɢɹ
1 1.1 1.2 ɇɨɪɦɚɬɢɜɧɚɹ ɫɫɵɥɤɚ 2 Ɍɟɪɦɢɧɵ ɢ ɨɩɪɟɞɟɥɟɧɢɹ 3 ɋɢɫɬɟɦɚ ɦɟɧɟɞɠɦɟɧɬɚ ɤɚɱɟ- 4 ɫɬɜɚ 4.1 4.2 4.2.1
1
Ɉɛɥɚɫɬɶ ɩɪɢɦɟɧɟɧɢɹ
2 3 4
ɇɨɪɦɚɬɢɜɧɵɟ ɫɫɵɥɤɢ Ɉɩɪɟɞɟɥɟɧɢɹ Ɍɪɟɛɨɜɚɧɢɹ ɤ ɫɢɫɬɟɦɟ ɦɟɧɟɞɠɦɟɧɬɚ ɨɯɪɚɧɵ ɨɤɪɭɠɚɸɳɟɣ ɫɪɟɞɵ Ɉɛɳɢɟ ɬɪɟɛɨɜɚɧɢɹ
4.1
-
4.4.4 -
4.2.2
-
4.4.4 -
Ɉɬɜɟɬɫɬɜɟɧɧɨɫɬɶ ɞɫɬɜɚ
4.2.3 4.2.4 ɪɭɤɨɜɨ- 5
4.4.5 4.5.3 4.4.1
5.1
4.2
5.2
4.4.1 4.3.1 4.3.2
© ISO 2000 –
-
ISO 9001:2000 (R)
28
1
2 -
5.3
4.2
-
5.4 5.4.1 5.4.2
4.3 4.3.3 4.3.4
-
5.5
4.1
-
5.5.1
4.4.1
-
5.5.2 5.5.3
4.4.3
-
5.6
4.6
,
( )
-
5.6.1 - 5.6.2 Ɇɟɧɟɞɠɦɟɧɬ ɪɟɫɭɪɫɨɜ
,
-
5.6.3 6 6.1 6.2 6.2.1 6.2.2
6.3 6.4 ɉɪɨɰɟɫɫɵ ɠɢɡɧɟɧɧɨɝɨ ɰɢɤɥɚ 7 ɩɪɨɞɭɤɰɢɢ 7.1 ,
,
4.4.1
4.4.2
,
4.4.1 4.4 4.4.6 4.4.6
7.2 7.2.1
4.3.1
-
4.3.2
,
© ISO 2000 –
-
7.2.2
4.4.6 4.4.6 4.3.1
-
ISO 9001:2000 (R)
29
1
2 7.2.3 - 7.3
4.4.3
- 7.3.1
4.4.6
- 7.3.2 - 7.3.3 - 7.3.4 - 7.3.5 - 7.3.6 7.3.7 7.4 7.4.1 7.4.2 7.4.3 - 7.5
4.4.6
4.4.6
7.5.1 - 7.5.2 - 7.5.3 - 7.5.4 7.5.5 7.6
4.5.1
8
4.5
ɂɡɦɟɪɟɧɢɟ, ɚɧɚɥɢɡ ɢ ɭɥɭɱɲɟɧɢɟ
( © ISO 2000 –
8.1 8.2 - 8.2.1
4.5.1
- 8.2.2
4.5.4
-
-
ISO 9001:2000 (R)
30
1
2
) 8.2.3
4.5.1
- 8.2.4 - 8.3
-
4.4.7
-
8.4 8.5
4.5.1 4.2
8.5.1
4.3.4
8.5.2
4.5.2
- 8.5.3
© ISO 2000 –
4.5.2
( ) -
ISO 9001:2000 (R)
31
Ɍɚɛɥɢɰɚ Ⱥ.2 – ɋɨɨɬɜɟɬɫɬɜɢɟ ɦɟɠɞɭ ɂɋɈ 14001:1996 ɢ ɂɋɈ 9001:2000 ɂɋɈ 14001:1996 ɂɋɈ 9001:2000 1 2 – ȼɜɟɞɟɧɢɟ 0 ȼɜɟɞɟɧɢɟ 0.1 0.2 0.3 9004 0.4 Ɉɛɥɚɫɬɶ ɩɪɢɦɟɧɟɧɢɹ
1
ɇɨɪɦɚɬɢɜɧɵɟ ɫɫɵɥɤɢ
Ɉɛɥɚɫɬɶ ɩɪɢɦɟɧɟɧɢɹ
2
1 1.1 1.2 2
ɇɨɪɦɚɬɢɜɧɚɹ ɫɫɵɥɤɚ
Ɉɩɪɟɞɟɥɟɧɢɹ
3
3
Ɍɟɪɦɢɧɵ ɢ ɨɩɪɟɞɟɥɟɧɢɹ
Ɍɪɟɛɨɜɚɧɢɹ ɤ ɫɢɫɬɟɦɟ ɦɟɧɟɞɠɦɟɧɬɚ ɨɯɪɚɧɵ ɨɤɪɭɠɚɸɳɟɣ ɫɪɟɞɵ
4
4
ɋɢɫɬɟɦɚ ɦɟɧɟɞɠɦɟɧɬɚ ɤɚɱɟɫɬɜɚ
4.1
4.1 5.5
,
5.5.1 4.2
4.3 -
4.3.1
-
5.1 5.3 8.5 5.4 5.2 7.2.1 7.2.2
, ɡ
-
,
-
4.3.2 5.2 7.2.1
( )
-
4.3.3 4.3.4
5.4.1 5.4.2 8.5.1
© ISO 2000 –
,
-
-
ISO 9001:2000 (R)
32
1 4.4
7
2 ɉɪɨɰɟɫɫɵ ɠɢɡɧɟɧɧɨɝɨ ɰɢɤɥɚ ɩɪɨɞɭɤɰɢɢ
7.1 4.4.1
-
,
-
-
5 5.1 5.5.1
4.4.2
5.5.2 6 6.1 6.2 6.2.1 6.3 6.4 6.2.2
4.4.3
5.5.3
4.4.5
7.2.3 4.2 4.2.1 4.2.2 4.2.3
4.4.6
7
4.4.4
-
Ɉɬɜɟɬɫɬɜɟɧɧɨɫɬɶ ɪɭɤɨɜɨɞɫɬɜɚ Ɇɟɧɟɞɠɦɟɧɬ ɪɟɫɭɪɫɨɜ
,
-
ɉɪɨɰɟɫɫɵ ɠɢɡɧɟɧɧɨɝɨ ɰɢɤɥɚ ɩɪɨɞɭɤɰɢɢ
7.1 7.2
,
7.2.1 7.2.2
, ,
-
7.3 7.3.1 7.3.2 7.3.3
© ISO 2000 –
-
ISO 9001:2000 (R)
33
1
2 7.3.4 7.3.5
-
7.3.6 7.3.7 7.4 7.4.1 7.4.2 7.4.3 7.5
-
7.5.1 7.5.2
-
7.5.3
-
4.4.7
7.5.4 7.5.5 8.3
-
4.5
8
4.5.1
7.6 8.1 8.2 8.2.1 8.2.3 8.2.4
-
© ISO 2000 –
4.5.2
8.4 8.3
4.5.3
8.5.2 8.5.3 4.2.4
ɂɡɦɟɪɟɧɢɟ, ɚɧɚɥɢɡ ɢ ɭɥɭɱɲɟɧɢɟ
-
ISO 9001:2000 (R)
34
1
© ISO 2000 –
2 -
4.5.4
8.2.2
-
4.6
5.6 5.6.1 5.6.2 5.6.3
(
)
ISO 9001:2000 (R)
35
ɉɊɂɅɈɀȿɇɂȿ ȼ ( ) ɋɨɨɬɜɟɬɫɬɜɢɟ ɦɟɠɞɭ ɂɋɈ 9001:2000 ɢ ɂɋɈ 9001:1994 Ɍɚɛɥɢɰɚ ȼ.1 – ɋɨɨɬɜɟɬɫɬɜɢɟ ɦɟɠɞɭ ɂɋɈ 9001:1994 ɢ ɂɋɈ 9001:2000
9001:1994 1 1 Ɉɛɥɚɫɬɶ ɩɪɢɦɟɧɟɧɢɹ 2 ɇɨɪɦɚɬɢɜɧɚɹ ɫɫɵɥɤɚ 3 Ɉɩɪɟɞɟɥɟɧɢɹ 4 Ɍɪɟɛɨɜɚɧɢɹ ɤ ɫɢɫɬɟɦɟ ɤɚɱɟɫɬɜɚ [
]
[
]
9001:2000 2 1 2 3
4.1 4.1.1 4.1.2
5.1+5.3+5.4.1 [
]
4.1.2.1
-
4.1.2.2 4.1.2.3 4.1.3 4.2
6.1+6.2.1 5.5.2 5.6.1+8.5.1 [
]
4.2.1 4.2.2 4.2.3 4.3
4.1+4.2.2 4.2.1 5.4.2+7.1 [
]
4.3.1 4.3.2 4.3.3 4.3.4 4.4
5.2+7.2.1+7.2.2+7.2.3 7.2.2 7.2.2 [
]
4.4.1 4.4.2 4.4.3 4.4.4 © ISO 2000 –
5.5.1
7.3.1 -
7.3.1 7.2.1+7.3.2
ISO 9001:2000 (R)
36
1
2
4.4.5 4.4.6 4.4.7 4.4.8 4.4.9 4.5
7.3.3 7.3.4 7.3.5 7.3.6 7.3.7 [
]
4.5.1 4.5.2
4.2.3 4.2.3
-
4.5.3
-
4.6 4.6.1 4.6.2 4.6.3 4.6.4
[
4.7
4.2.3
]
,
4.8
-
7.4.1 7.4.2 7.4.3
-
7.5.4
-
4.9 4.10
7.5.3 6.3+6.4+7.5.1+7.5.2
[
]
4.10.1 4.10.2
-
7.1+8.1 7.4.3+8.2.4
4.10.3
-
8.2.4
4.10.4
8.2.4
4.10.5
7.5.3+8.2.4
4.11
,
[
4.11.1 4.11.2 4.12 4.13 © ISO 2000 –
-
]
7.6 7.6 7.5.3
ISO 9001:2000 (R)
37
1 [
2 ]
4.13.1 4.13.2
8.3 8.3
-
4.14
[
4.14.1 4.14.2 4.14.3 4.15
]
8.5.2+8.5.3 8.5.2 8.5.3 ,
, [
4.15.1 4.15.2
, ]
-
- 7.5.5
4.15.3 4.15.4 4.15.5 4.15.6 4.16
-
4.17 4.18 4.19 4.20
© ISO 2000 –
7.5.5 7.5.5 7.5.5 7.5.1 4.2.4 8.2.2+8.2.3 6.2.2 7.5.1
[
4.20.1 4.20.2
-
]
8.1+8.2.3+8.2.4+8.4 8.1+8.2.3+8.2.4+8.4
ISO 9001:2000 (R)
38
Ɍɚɛɥɢɰɚ ȼ.2 – ɋɨɨɬɜɟɬɫɬɜɢɟ ɦɟɠɞɭ ɂɋɈ 9001:2000 ɢ ɂɋɈ 9001:1994 9001:2000 1 1 Ɉɛɥɚɫɬɶ ɩɪɢɦɟɧɟɧɢɹ 1.1 1.2 2 ɇɨɪɦɚɬɢɜɧɚɹ ɫɫɵɥɤɚ 3 Ɍɟɪɦɢɧɵ ɢ ɨɩɪɟɞɟɥɟɧɢɹ 4 ɋɢɫɬɟɦɚ ɦɟɧɟɞɠɦɟɧɬɚ ɤɚɱɟɫɬɜɚ [
9001:1994 2 1
2 3
]
4.1 4.2
4.2.1 [
]
4.2.1 4.2.2 4.2.3 4.2.4 5 Ɉɬɜɟɬɫɬɜɟɧɧɨɫɬɶ ɪɭɤɨɜɨɞɫɬɜɚ [
4.2.2 4.2.1 4.5.1+4.5.2+4.5.3 4.16
]
5.1 5.2 5.3 5.4
4.1 4.3.2 4.1.1 [
]
5.4.1 5.4.2
4.1.1 - 4.2.3
5.5
, [
]
5.5.1 5.5.2 5.5.3 5.6
4.1.2.1 4.1.2.3
[
]
5.6.1 5.6.2 5.6.3 6 Ɇɟɧɟɞɠɦɟɧɬ ɪɟɫɭɪɫɨɜ [
6.1
© ISO 2000 –
4.1.3
]
4.1.2.2
ISO 9001:2000 (R)
39
1
2
6.2 [
]
6.2.1 6.2.2
4.1.2.2 4.18
,
6.3 4.9 6.4 4.9 7 ɉɪɨɰɟɫɫɵ ɠɢɡɧɟɧɧɨɝɨ ɰɢɤɥɚ ɩɪɨɞɭɤɰɢɢ [
]
7.1
4.2.3+4.10.1
7.2
,
-
[
]
7.2.1
,
7.2.2
,
- 4.3.2+4.4.4 4.3.2+4.3.3+4.3.4
7.2.3 7.3
4.3.2 [
]
7.3.1
4.4.2+4.4.3
7.3.2
- 4.4.4
7.3.3
4.4.5
7.3.4 7.3.5 7.3.6 7.3.7
4.4.6 4.4.7 4.4.8 4.4.9
7.4 7.4.1 7.4.2 7.4.3
[
]
4.6.2 4.6.3 - 4.6.4+4.10.2
7.5 [
7.5.1 7.5.2
© ISO 2000 –
]
- 4.9+4.15.6+4.19 4.9
ISO 9001:2000 (R)
40
1
2
7.5.3
-
7.5.4 7.5.5 7.6
4.8+4.10.5+4.12 4.7 4.15.2+4.15.3+4.15.4+4.15.5 - 4.11.1+4.11.2
8 ɂɡɦɟɪɟɧɢɟ, ɚɧɚɥɢɡ ɢ ɭɥɭɱɲɟɧɢɟ [
]
8.1 8.2
4.10.1+4.20.1+4.20.2 [
]
8.2.1 8.2.2 8.2.3 8.2.4
(
)
8.3 8.4 8.5 8.5.1 8.5.2 8.5.3
© ISO 2000 –
4.17 4.17+4.20.1+4.20.2 - 4.10.2+4.10.3+4.10.4+4.10.5+4.20.1+ 4.20.2 - 4.13.1+4.13.2 4.20.1+4.20.2
[
]
4.1.3 4.14.1+4.14.2 4.14.1+4.14.3
ISO 9001:2000 (R)
41
ȻɂȻɅɂɈȽɊȺɎɂə [1]
9000-3:1997
.Ч ,
9004:2000
[3]
10005:1995
М
[4]
10006:1997
М
[5]
10007:1995
М
[6]
10011-1:1990
10011-2:1991
И
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[2]
[7]
3. 9001:1994
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2. К -
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[8]
10011-3:1991
.Ч
1)
[9]
10012-1:1992
[10]
10012-2:1997
[11]
10013:1995
,
,
3. М
. Ч
. Ч
1.
2.
-
-
© ISO 2000 –
ISO 9001:2000 (R)
[12]
/
42
10014:1998 М
[13]
.
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10015:1999 М
[14]
/
[15]
14001:1996
И
10017:1999
9001:1994
.
[16]
М
Э 60300-1:2)
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[17] (
[18] ISO 9000+ISO 14000 News
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web-
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:
http://www.iso.ch http://www.bsi.org.uk/iso-tc176-sc2
19011 )
2) 3) 4)
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Web -
.( 9000-4:1993) :http://www.iso.ch ([email protected]).
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