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Service operations management in the tourism and hospitality industry requires a high level of coordination, communicati
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Customer service textbook for any student completing work, education or training in tourism, events and hospitality Th
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DMC DeLorean Bulletins: Service and Technical Parts, Warranty and Organization.
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Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artif
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Explains the complexities of alcohol and its' sale and supply, and examines the wide range of inter-related associa
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The manual is devoted to the theory of organization. Details issues such as organization structure, management system la
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This book looks at how it is we do tourism and learn to be tourists when we are on holiday. Tourism is a dynamic way of
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