The Talent Revolution : Optimizing our workforce for the new talent economy 9781955884792, 9781955884808
Are you ready for the Talent Revolution? We have a collective social imperative right now to do better for our employee
127 13 8MB
English Pages 224 Year 2023
Table of contents :
ACKNOWLEDGEMENTS
INTRODUCTION
Now Is the Time for Revolution
CHAPTER 1
Why We Need a Revolution
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study A
CHAPTER 2
The Voice of the People: Understanding What Your People Want
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study B • Case Study C
CHAPTER 3
The Future of Work: What Our Research Is Telling Us
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study D
CHAPTER 4
What We Can Learn from the Experts: The Five Rs Driving the Talent Revolution
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study E
CHAPTER 5
The Psychology of Revolutions
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study F • Case Study G
CHAPTER 6
A Blueprint for Change
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study H • Case Study I
CONCLUSION
The Revolution Begins
ACKNOWLEDGEMENTS
INTRODUCTION
Now Is the Time for Revolution
CHAPTER 1
Why We Need a Revolution
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study A
CHAPTER 2
The Voice of the People: Understanding What Your People Want
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study B • Case Study C
CHAPTER 3
The Future of Work: What Our Research Is Telling Us
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study D
CHAPTER 4
What We Can Learn from the Experts: The Five Rs Driving the Talent Revolution
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study E
CHAPTER 5
The Psychology of Revolutions
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study F • Case Study G
CHAPTER 6
A Blueprint for Change
CUSTOMER JOURNEYS THROUGH CHANGE
Case Study H • Case Study I
CONCLUSION
The Revolution Begins
