Sustainable practices in facilities management 9781405135573, 1405135573

Table of contents :
Sustainable Practice forthe Facilities Manager......Page 4
Contents......Page 7
List of Case Studies......Page 8
About the Author......Page 11
Preface......Page 12
Abbreviations......Page 13
Introduction......Page 17
1.1 The growing age of facilities management......Page 19
1.2 What is sustainable development?......Page 30
1.3 Relationship between FM and sustainability......Page 55
Chapter 2. Sustainable Business Management?......Page 67
2.1 Green service management......Page 68
2.2 Environmental legislation......Page 93
2.3 Business case and corporate challenges......Page 113
2.4 Corporate responsibility management systems......Page 128
2.5 Corporate responsibility reporting......Page 152
3.1 Life cycle facilities approach......Page 166
3.2 Master planning and real estate......Page 181
3.3 Design......Page 191
3.4 Construction and commissioning......Page 216
3.5 Refurbishment, fit-out and project management......Page 224
4.1 Maintenance......Page 237
4.2 Operation......Page 253
4.3 Occupant satisfaction......Page 298
List of Websites......Page 305
Index......Page 313