Table of contents : Front Cover Title Page Contents Part 1: An Introduction to Operations and Strategy 1. Production Systems and Operations Management 2.Operations Strategy 3. Tours of Operations Part 2: Designing Production Systems 4. Forecasting T1: Optimization Models, Linear Programming and Heuristics 5. Product Design and Operations Supplement: Product Reliability 6. Capacity Planning and Facility Location T2: Decision Analysis 7. Selecting the Process Structure and Technology 8. Process Design and Facility Layout 9. Waiting Lines T3: Simulation Analysis for Operations Management 10. Job Design, Work Methods and Organization Supplement: Learning and Experience Curves 11. The Quality Management System Supplemet: Acceptance Sampling Part 3: Scheduling, Operating and Controlling the Production System 12. Aggregate Plaanning 13. Inventory Planning and Managing Materials with Independent Demands 14. Managing Materials with Dependent Demands 15. Just-In-Time, Lean and Synchronous Production Systems 16. Operations and Personnel Scheduling 17. Project Planning and Scheduling Appendix A: The Standard Normal Distribution Appendix B: Solutions to Selected Odd-Numbered Problems Photo Credits Company Index Name Index Subject Index Back Cover