Principles of operations management: sustainability and supply chain management [Tenth edition] 9780134181981, 1292153016, 9781292153018, 0134181980

Table of contents :
Cover......Page 1
Title Page......Page 6
Copyright Page......Page 7
About the Authors......Page 9
Brief Table of Contents......Page 12
Contents......Page 14
Preface......Page 24
Acknowledgments......Page 32
Chapter 1: Operations and Productivity......Page 40
Global Company Profile: Hard Rock Cafe......Page 41
Organizing to Produce Goods and Services......Page 43
Why Study OM?......Page 45
What Operations Managers Do......Page 46
The Heritage of Operations Management......Page 47
Operations for Goods and Services......Page 50
The Productivity Challenge......Page 52
Current Challenges in Operations Management......Page 57
Ethics, Social Responsibility, and Sustainability......Page 58
Discussion Questions......Page 59
Solved Problems......Page 60
Problems......Page 61
Case Studies......Page 63
Endnotes......Page 65
Rapid Review......Page 66
Self Test......Page 67
Chapter 2: Operations Strategy in a Global Environment......Page 68
Global Company Profile: Boeing......Page 69
A Global View of Operations and Supply Chains......Page 71
Developing Missions and Strategies......Page 74
Achieving Competitive Advantage Through Operations......Page 75
Issues in Operations Strategy......Page 79
Strategy Development and Implementation......Page 80
Strategic Planning, Core Competencies, and Outsourcing......Page 83
Global Operations Strategy Options......Page 88
Key Terms......Page 89
Using Software to Solve Outsourcing Problems......Page 90
Solved Problems......Page 91
Problems......Page 92
Case Studies......Page 94
Endnotes......Page 95
Rapid Review......Page 96
Self Test......Page 97
Chapter 3: Project Management......Page 98
Global Company Profile: Bechtel Group......Page 99
Project Planning......Page 101
Project Scheduling......Page 104
Project Controlling......Page 105
Project Management Techniques: PERT and CPM......Page 106
Determining the Project Schedule......Page 110
Variability in Activity Times......Page 116
Cost-Time Trade-Offs and Project Crashing......Page 121
A Critique of PERT and CPM......Page 124
Using Microsoft Project to Manage Projects......Page 125
Key Terms......Page 127
Using Software to Solve Project Management Problems......Page 128
Solved Problems......Page 129
Problems......Page 132
Case Studies......Page 137
Endnotes......Page 141
Rapid Review......Page 142
Self Test......Page 143
Chapter 4: Forecasting......Page 144
Global Company Profile: Walt Disney Parks & Resorts......Page 145
What is Forecasting?......Page 147
The Strategic Importance of Forecasting......Page 148
Seven Steps in the Forecasting System......Page 149
Forecasting Approaches......Page 150
Time-Series Forecasting......Page 151
Associative Forecasting Methods: Regression and Correlation Analysis......Page 170
Monitoring and Controlling Forecasts......Page 177
Forecasting in the Service Sector......Page 179
Ethical Dilemma......Page 180
Using Software in Forecasting......Page 181
Solved Problems......Page 183
Problems......Page 185
Case Studies......Page 192
Endnotes......Page 195
Rapid Review......Page 196
Self Test......Page 197
Chapter 5: Design of Goods and Services......Page 198
Global Company Profile: Regal Marine......Page 199
Goods and Services Selection......Page 201
Generating New Products......Page 204
Product Development......Page 205
Issues for Product Design......Page 210
Product Development Continuum......Page 212
Defining a Product......Page 214
Documents for Production......Page 217
Service Design......Page 218
Application of Decision Trees to Product Design......Page 221
Summary......Page 223
Discussion Questions......Page 224
Problems......Page 225
Case Studies......Page 228
Endnotes......Page 229
Rapid Review......Page 230
Self Test......Page 231
Supplement 5: Sustainability in the Supply Chain......Page 232
Corporate Social Responsibility......Page 233
Sustainability......Page 234
Design and Production for Sustainability......Page 237
Regulations and Industry Standards......Page 242
Discussion Questions......Page 244
Solved Problems......Page 245
Problems......Page 246
Case Studies......Page 247
Endnotes......Page 249
Rapid Review......Page 250
Self Test......Page 251
Chapter 6: Managing Quality......Page 252
Global Company Profile: Arnold Palmer Hospital......Page 253
Quality and Strategy......Page 255
Defining Quality......Page 256
Total Quality Management......Page 258
Tools of TQM......Page 265
The Role of Inspection......Page 269
TQM in Services......Page 272
Ethical Dilemma......Page 274
Solved Problems......Page 275
Problems......Page 276
Case Studies......Page 278
Endnotes......Page 281
Rapid Review......Page 282
Self Test......Page 283
Supplement 6: Statistical Process Control......Page 284
Statistical Process Control (SPC)......Page 285
Process Capability......Page 299
Acceptance Sampling......Page 301
Discussion Questions......Page 304
Using Software for SPC......Page 305
Solved Problems......Page 306
Problems......Page 308
Case Studies......Page 313
Endnotes......Page 315
Rapid Review......Page 316
Self Test......Page 317
Chapter 7: Process Strategy......Page 318
Global Company Profile: Harley-Davidson......Page 319
Four Process Strategies......Page 321
Process Analysis and Design......Page 327
Special Considerations for Service Process Design......Page 332
Production Technology......Page 333
Process Redesign......Page 337
Key Terms......Page 338
Solved Problem......Page 339
Problems......Page 340
Case Studies......Page 341
Endnotes......Page 343
Rapid Review......Page 344
Self Test......Page 345
Supplement 7: Capacity and Constraint Management......Page 346
Capacity......Page 347
Bottleneck Analysis and the Theory of Constraints......Page 353
Break-Even Analysis......Page 357
Reducing Risk with Incremental Changes......Page 361
Applying Expected Monetary Value (EMV) to Capacity Decisions......Page 362
Applying Investment Analysis to Strategy-Driven Investments......Page 363
Summary......Page 365
Using Software for Break-Even Analysis......Page 366
Solved Problems......Page 367
Problems......Page 369
Capacity Planning at Arnold Palmer Hospital Video Case......Page 372
Endnote......Page 373
Rapid Review......Page 374
Self Test......Page 375
Chapter 8: Location Strategies......Page 376
Global Company Profile: Fedex......Page 377
The Strategic Importance of Location......Page 379
Factors That Affect Location Decisions......Page 380
Methods of Evaluating Location Alternatives......Page 383
Service Location Strategy......Page 389
Geographic Information Systems......Page 390
Key Terms......Page 392
Using Software to Solve Location Problems......Page 393
Solved Problems......Page 394
Problems......Page 396
Case Studies......Page 401
Endnote......Page 403
Rapid Review......Page 404
Self Test......Page 405
Chapter 9: Layout Strategies......Page 406
Global Company Profile: Mcdonald’s......Page 407
Types of Layout......Page 409
Office Layout......Page 410
Retail Layout......Page 411
Warehouse and Storage Layouts......Page 414
Fixed-Position Layout......Page 416
Process-Oriented Layout......Page 417
Work Cells......Page 422
Repetitive and Product-Oriented Layout......Page 425
Discussion Questions......Page 431
Using Software to Solve Layout Problems......Page 432
Solved Problems......Page 433
Problems......Page 435
Case Studies......Page 441
Endnotes......Page 443
Rapid Review......Page 444
Self Test......Page 445
Chapter 10: Human Resources, Job Design, and Work Measurement......Page 446
Global Company Profile: Rusty Wallace’s Nascar Racing Team......Page 447
Human Resource Strategy for Competitive Advantage......Page 449
Labor Planning......Page 450
Job Design......Page 451
Ergonomics and the Work Environment......Page 454
Methods Analysis......Page 456
Labor Standards......Page 459
Key Terms......Page 469
Discussion Questions......Page 470
Solved Problems......Page 471
Problems......Page 473
Case Studies......Page 476
Endnotes......Page 477
Rapid Review......Page 478
Self Test......Page 479
Chapter 11: Supply Chain Management......Page 480
Global Company Profile: Darden Restaurants......Page 481
The Supply Chain’s Strategic Importance......Page 483
Sourcing Issues: Make-or-Buy and Outsourcing......Page 485
Six Sourcing Strategies......Page 486
Supply Chain Risk......Page 488
Managing the Integrated Supply Chain......Page 490
Building the Supply Base......Page 493
Logistics Management......Page 495
Distribution Management......Page 498
Ethics and Sustainable Supply Chain Management......Page 499
Measuring Supply Chain Performance......Page 500
Summary......Page 503
Solved Problems......Page 504
Problems......Page 505
Case Studies......Page 506
Endnote......Page 507
Rapid Review......Page 508
Self Test......Page 509
Supplement 11: Supply Chain Management Analytics......Page 510
Evaluating Disaster Risk in the Supply Chain......Page 511
Managing the Bullwhip Effect......Page 513
Supplier Selection Analysis......Page 515
Transportation Mode Analysis......Page 516
Warehouse Storage......Page 517
Summary......Page 518
Solved Problems......Page 519
Problems......Page 521
Rapid Review......Page 524
Self Test......Page 525
Chapter 12: Inventory Management......Page 526
Global Company Profile: Amazon.Com......Page 527
The Importance of Inventory......Page 529
Managing Inventory......Page 530
Inventory Models......Page 534
Inventory Models for Independent Demand......Page 535
Probabilistic Models and Safety Stock......Page 547
Single-Period Model......Page 552
Fixed-Period (P) Systems......Page 553
Discussion Questions......Page 554
Using Software to Solve Inventory Problems......Page 555
Solved Problems......Page 556
Problems......Page 559
Case Studies......Page 563
Endnotes......Page 565
Rapid Review......Page 566
Self Test......Page 567
Chapter 13: Aggregate Planning and S&OP......Page 568
Global Company Profile: Frito-Lay......Page 569
The Planning Process......Page 571
Sales and Operations Planning......Page 572
The Nature of Aggregate Planning......Page 573
Aggregate Planning Strategies......Page 574
Methods for Aggregate Planning......Page 577
Aggregate Planning in Services......Page 584
Revenue Management......Page 586
Key Terms......Page 589
Discussion Questions......Page 590
Using Software for Aggregate Planning......Page 591
Solved Problems......Page 593
Problems......Page 594
Case Studies......Page 598
Endnote......Page 599
Rapid Review......Page 600
Self Test......Page 601
Chapter 14: Material Requirements Planning (MRP) and ERP......Page 602
Global Company Profile: Wheeled Coach......Page 603
Dependent Inventory Model Requirements......Page 605
MRP Structure......Page 610
MRP Management......Page 614
Lot-Sizing Techniques......Page 615
Extensions of MRP......Page 619
MRP in Services......Page 622
Enterprise Resource Planning (ERP)......Page 623
Ethical Dilemma......Page 626
Using Software to Solve MRP Problems......Page 627
Solved Problems......Page 628
Problems......Page 631
Case Studies......Page 634
Endnotes......Page 635
Rapid Review......Page 636
Self Test......Page 637
Chapter 15: Short-Term Scheduling......Page 638
Global Company Profile: Alaska Airlines......Page 639
Scheduling Issues......Page 641
Loading Jobs......Page 644
Sequencing Jobs......Page 650
Finite Capacity Scheduling (FCS)......Page 656
Scheduling Services......Page 657
Ethical Dilemma......Page 660
Using Software for Short-Term Scheduling......Page 661
Solved Problems......Page 663
Problems......Page 666
Case Studies......Page 669
Endnotes......Page 671
Rapid Review......Page 672
Self Test......Page 673
Chapter 16: Lean Operations......Page 674
Global Company Profile: Toyota Motor Corporation......Page 675
Lean Operations......Page 677
Lean and Just-in-Time......Page 679
Lean and the Toyota Production System......Page 688
Lean Organizations......Page 689
Lean in Services......Page 691
Solved Problem......Page 692
Problems......Page 693
Case Studies......Page 694
Endnote......Page 695
Rapid Review......Page 696
Self Test......Page 697
Chapter 17: Maintenance and Reliability......Page 698
Global Company Profile: Orlando Utilities Commission......Page 699
The Strategic Importance of Maintenance and Reliability......Page 701
Reliability......Page 702
Maintenance......Page 706
Discussion Questions......Page 710
Problems......Page 711
Case Study......Page 713
Rapid Review......Page 714
Self Test......Page 715
Appendix......Page 716
Bibliography......Page 738
Name Index......Page 744
General Index......Page 748
Back Cover......Page 774