Manners, Morals, and Medical Care: How to be an Effective Physician 9783030603434, 9783030603441

Table of contents :
Preface
Acknowledgments
Contents
Contributors
About the Editors
Part I: The Importance of Being Professional
Chapter 1: Introduction
Introduction
Courtesy and Civility as a Corner Stone of Practice
The Hidden Curriculum
Meeting Expectations
Practicing Manners-Based Medicine
References
Chapter 2: Medical Professionalism
Ideology of Medical Professionalism
The Hippocratic Oath, John Gregory, and Modern Concepts of the Doctor-Patient Relationship
Medical Bioethics and Moral Principles of Medical Practice
Changing Attitudes About Physicians
External Forces on Healthcare Delivery
References
Chapter 3: Manners, Morals, and Medicine
Manners Versus Etiquette
Changing Social Conventions
Is Civility Pertinent in Medicine?
Evolution or Revolution
Transformation on the Medical Wards
Medical Students Learn Their Behaviors at the Bedside
Learning from Mentors
It Is All About Respect
Do Good Manners Need Guidelines?
References
Chapter 4: Compassion and Communication in Caring for Patients
Civility and Respect Improve Patient Care
Rules of Etiquette
Educating Your Patients About What to Expect
Communication with Your Colleagues
References
Chapter 5: How to Act as an Effective Physician
The Essence of Bedside Manners
Improving Communication
Changing Times Changing Behavior
Trust in Patient Care
Doctor-Patient Relationship
Teaching the Lost Art of Healing
Threats to the Doctor-Patient Relationship
Set an Example
References
Chapter 6: Responding to Bias, Bullying, and Harassment
Case Study
History of Diversity in Medicine
What Qualifies as Bullying or Harassment?
Hierarchy and Its Relationship to Harassment and Bullying
Responding to Bias, Discrimination, or Harassment
Structural Changes
Conclusion
References
Part II: Providing Quality Care
Chapter 7: A Welcoming Office
First Impressions
Manners Matter
Why Is the Patient Here?
The Importance of Empathy
Patient-Doctor Relationship
Placing the Patient First
Waiting, Waiting, Waiting
The Patient’s Medical History
The Physical Exam: Naked Patients
Chaperones
Completing the Consultation
Anyone Can Improve Patient Care
Social Media: Use and Abuse
References
Chapter 8: A Challenging Experience: Inpatient Care
Considering the Patient First
The Emergency Department
The Cost of Caring
The Hospital Inpatient Service
Case Studies
Communication on the Hospital Floor
Who Is in Charge?
Medical Manners and Working with Patients and Family in the Hospital
Caring for the Patient
Dialogue with the Family
Considering Abusive and Disruptive Behavior
Case Study
References
Chapter 9: Breaking Bad: Bad News, Unexpected News, and Hope
References
Chapter 10: Special Considerations in Pediatrics: “[A] child is not a little adult…”
Caring for the Teenager
Immunizations
The Importance of Being Hopeful
Professionalism in Pediatrics
References
Chapter 11: Burnout: A Burgeoning Twenty-First-Century Problem
Challenges to a Successful Career
What Is Burnout?
What Is Moral Injury and How Does It Impact Providers and Patients?
How Does Moral Injury Affect Healthcare?
Who Is Affected?
Why Moral Injury Is a Twenty-First-Century Problem?
What Can Be Done?
Heading into Practice
References
Chapter 12: The Joy of Medicine
Renewing the Passion
Clinical Research Is Fulfilling
A Medical Degree Opens Many Nonclinical Career Choices
Elements of a Successful Career
References
Index