Table of contents : Contents Introduction: Can't We All Just Get Along? Part One: Laying the Groundwork for Getting Along 1: Why Work Relationships Are Worth the Trouble 2: Your Brain on Conflict Part Two: The Archetypes 3: The Insecure Boss 4: The Pessimist 5: The Victim 6: The Passive-Aggressive Peer 7: The Know-It-All 8: The Tormentor 9: The Biased Coworker 10: The Political Operator 11: Nine Principles for Getting Along with Anyone Part Three: Protecting Yourself 12: When All Else Fails 13: Approaches That Rarely Work 14: Taking Care Appendix: Who Am I Dealing With? Notes Index Acknowledgments About the Author