Table of contents : Contents Acknowledgments Introduction chapter 1. Barriers to Intercultural Business Communication chapter 2. Government–Business Relationship and Business Organizations in Japan chapter 3. Establishing Business Relations with the Japanese chapter 4. Interpersonal Communication and Sales Presentation chapter 5. Contract Negotiation and Conflict Resolution chapter 6. Decision Making in Japanese Business Organizations chapter 7. Public Speaking and Presentations chapter 8. Working for Overseas Japanese Multinationals chapter 9. Living and Working in Japan Notes Glossary of Japanese Terms and Concepts Index About the Author