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English Year 2020
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Don’t risk the dire consequences of your work processes becoming obsolete—discover a powerful model for constant, ongoin
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Many UX designers are surprised to learn that much of the job isn't about drawing things. It's about knowing w
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This book explores how customer service can become the singular competitive differentiator for organizations in the digi
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Win from Within offers a playbook for developing and deploying organizational culture that enables outsized results. It
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I’ve been privileged to be a part of the software as a service (SaaS) industry for the majority of my working life. It’s
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