Computer-Mediated Communication for Business: Theory to Practice 1527538052, 9781527538054

This collection is a guide to greater communication efficiency in both clarity and time-management for any professional

316 45 2MB

English Pages 265 [262] Year 2019

Table of contents :
Table of Contents
Foreword
Section 1: Human to Human Connections through Technology
1 Fundamental Changes brought by Computer-mediated Communication • Zhenyang Luo and Justin Walden
2 Technology and Developing and Maintaining Interpersonal Relationships at Work • Catherine Y. Kingsley Westerman and David K. Westerman
3 Merging the Personal and the Social at Work: Culture Requires CMC Be More than Posting and Following • Cassandra A. Ray and Michelle T. Violanti
4 Developing Presence • Ryan Goke and Stephanie Kelly
5 Communication Apprehension and Anxiety in the CMC Workplace • Suzy Prentiss and Michelle T. Violanti
6 Geographically Dispersed Leadership • Linda P. Jurczak and Michelle T. Violanti
7 Using Humor in Business Communication • Michael Cundall
8 The Role oflgnorance in Computer-Mediated Communication Competence • Tiffany Smith
Section 2: Fundamental Use of CMC Tools
9 Videoconferencing • Scott Christen, Colleen Mestayer and Michelle T. Violanti
10 Producing Video to Enhance Digital Communication • Karen Sutherland
11 Online Interviews • Kenneth T. Rocker, Christopher Bell and Stephanie Kelly
12 Writing Effective Emails • Stephanie Kelly
13 Fundamentals of Effective Social Media Posts • Paromita Pain
14 How to Build and Manage an Engaging Social Presence Online: Using Social Listening for Strategic Success • Margaret C. Stewart and Maria Atilano
15 Social Media Risks and the Paracrisis: Managing Crisis in Public • Anna Klyueva
16 Cyberbullying in the Workplace • Beth Tootell, Stephen Croucher and Jo Cullinane
Section 3: Training through Computer-Mediated Communication
17 Trainer Persona: Instructional Communication Strategies Promoting Employee Online Leaming • Renee Robinson
18 Accessibility in Computer Mediated Business Training • Dakota Hom
19 The Office as a Playground? The Do’s and Do Not’s of Gamifying Work • Rob van Roy
20 Enhancing the Delivery of Quantitative Based Supply Chain Topics Using Computer-Mediated Communication • Laquanda Leaven Johnson
21 Bringing Your Story to Life with Visual Aids • Michelle T. Violanti and Stephanie Kelly
22 Training Time: Make the Most of Your Experience • Michelle E. Garland and Michelle T. Violanti
Glossary
Contributors
Index

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Computer-Mediated Communication for Business: Theory to Practice
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Computer-Mediated Communication for Business

Computer-Mediated Communication for Business: Theory to Practice Edited by

Stephanie Kelly

Computer-Mediated Communication for Business: Theory to Practice Edited by Stephanie Kelly This book first published 2019 Cambridge Scholars Publishing Lady Stephenson Library, Newcastle upon Tyne, NE6 2PA, UK British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Copyright © 2019 by Stephanie Kelly and contributors All rights for this book reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owner. ISBN (10): 1-5275-3805-2 ISBN (13): 978-1-5275-3805-4

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