[ABNT NBR ISO 9000:2015] Sistemas de gestão da qualidade - Fundamentos e vocabulário [ABNT NBR ISO 9000:2015, 3 ed.] 9878507058007

Código: ABNT NBR ISO 9000:2015 Identica a: ISO 9000:2015 Data de Publicação: 30/09/2015 Título: Sistemas de gestão da qu

311 72 720KB

Portuguese Pages 59 [65] Year 2015

Report DMCA / Copyright

DOWNLOAD PDF FILE

Recommend Papers

[ABNT NBR ISO 9000:2015] Sistemas de gestão da qualidade - Fundamentos e vocabulário [ABNT NBR ISO 9000:2015, 3 ed.]
 9878507058007

  • 0 0 0
  • Like this paper and download? You can publish your own PDF file online for free in a few minutes! Sign Up
File loading please wait...
Citation preview

23456 74689:;946

   ?@A?.@0 43 BCDC)DECF( 01234557589384

BCDFCDECF(

GHIJKLMINOKNPKIJQRNOMNSTMUHOMOKNVNWTXOMLKXJRIN KNYRZM[TU\]HR ^_`abcdef`g`hifigcejdjcifjekel_gm`figc`aje`gmenop`q_a`rd

CBDFECDFCs*CFDCtCDCB ASSOCIAÇÃO

BRASILEIRA

DE NORMAS TECNICAS

 !C(uCCvw "# 8 4 8 $ 8%&'35 672>*274*983*)CCCxECF( ()*+,-./01 ECF( y*983*ECF(*vy*672>**

!!!"#!

%$02345678 &'(')*')*(+,-+.')*,-)-,/0(')1*2*3-4')*56-*-)7-8+980('*(-*'6.,'*3'(':*4-4;630*70,.-*(-).0*76?'*7'(-*)-,* ,-7,'(6@+(0*'6*6.+=+@0(0*7',*560=56-,*3-+':*-=-.,A4+8'*'6*3-8B4+8':*+48=6+4('*C'.'8D7+0*-*3+8,'9=3-:*)-3*7-,3+))?'*7',* -)8,+.'*(0*2EF&:*G4+8'*,-7,-)-4.04.-*(0*HIJ*4'*.-,,+.D,+'*8:8>VS>8;:W;:>:ATSCD:>8X;Y@US>











"2 *  2 21 6 2











































































"2 *  Z2 72 [165 









































































"2 * " Z2 7 166 









































































"2 \]^_`]abcd]e]\]fghi]]abcd]e]ijkjl]jl]kmnompjl]nolonqrkjl mmm

0efgfe4hijEEEkIEG 012 456789 7 7 7111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111 01  777 5  5  1111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111 ! 11111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111 " 576#7$% 11111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111 & '7 ()*+,-*.*/010203456*7!8 *90*): *056*03;8 11111111111111111111111111111111111111111111111111111< ()*+,=*.*/010203456*7!8 *90*): *056*1 44> 111111111111111111111111111111111111111111111111111111 ()*+,?*.*/010203456*7!8 *90*): *056*2284> 1111111111111111111111111111111111111111111111111 & '7012@A  5  7 67 5BC5 7 'C5 7 D5  5  567 7 11111111111111111112E & '701@A  5  7 67 5B 7 F789 D5  5  567 7 11111111111111111111111111111112G & '701H@A  5  7 67 5B7  75D5  5  567 7 1111111111111111111111111111111111112I & '701J@A  5  7 67 5BC 5 D5  5  567 7 111111111111111111111111111111111112 & '701?@A4@?B4CDE4FGGHI 54 +!&$# !$#$!$('"$'?@A44‚GHƒ414A„…„†4„†4…‡ˆ‰‡Š„†4ˆ‰†‰ˆ‹Œ…„†

H

bcdedcfg3hijjjk0jl

01034567894  5 7598

0101 8  7 !"#$%!!"&'"$$%($#$"")$%("&("()*(($!")* ('!!")"&")))#$""'%('+)!)()!)""))!!")"",&"((')!)%"(")"!"$()&(")(""))!)&"("("). /#$%!!"!)&!$()")"')!"$+!"("!&"%&!!"!")()" )%"(")"&"%&(&"("!!"&"("!!)&(")(""))!)&"("("). /#$%!!"!)&!$()")"')%$&"))$$"!")"&"0&"("!!)*)(1+)"$'%&""1!"1""2&%"(". 0101038 97 747 954 6 8  7 789&""!"('!!")&"%)#$)!"(:)"$)1;"(')"!"(")&")))""$))"")))&(")(""))!)&"("(") ZXWX-WVU]^TW-VSSV-WTSPQ[ \)"$)$"))*)A")("*&($""(@&!)&(")(""))!)!) _]XTS-UVZVRUV`[ a

m-nop-aqrs-J-m-tuvw--aqrs-J-wQUQS-QS-UTWVTYQS-WVSVWxXUQS

TUVWVUXY4Z[\\\]0\ 2 01012456789

010121 

8  !"#$%"&'("))))(* ,+ -)!./))0/(")/)./))1/)2 ,+ ("(".))))/)2 ,+ ("!-!)).)/")2 ,+ (("!3))4 1/)!)")5-6.!6("/"!6(("))!)./))(+ &"7!"7!))/)8'-)4 01012109 7 )))))!./))))".)"&"7!4)("0&"7!:"; ".())))).(("))((1/80(4 "/(&"7!6))))"(?7@6 9A B #$%:()C-1/"))C/"."5)""(.()08)6"("6+ /.!DE".".))5))("0)/)C/"3))")8)4F)"; )8 !C./"))))))"--())).(; E".)".))5)4 010121G?7 B

9HIJ7 .")."7!:."1/"))))""()/))")8).()/) 3)."8/(7!)8'-)&"7!4 0101212?7@5 BIJ7 .(/".!"'C-""K/)'6(&"7!LD"K/)'6.()+ )")))"")L-"&'("))))/(".(")!* ,+ ."D&"7!2 ,+ )".)))D.-)).")/))")))"")2 ,+ #$%4

01>98 BM67 N 9J7O5

01>1 P7B7 7B

9

01>1 1 Q B8IJ7 C.".&)!1/:"R)".)))).")("0& ",$"? >& @"%""? >& '"$!A"? >& @"'$!"#$? >& '"$-"? >& "'""'$( 012131BCDEF7GHI77J F97 ;K'& @""""L-!"#$? >& "M'"","? >& -N"!"#$"M'""? >& ""M'""!"#$? >& 'NL'NLL'#"L!''"' O"M'""? >& """,$""''"? >& "MK,O"M'"'" '"',",$"? >& !""K"' 01210P0Q7/41R4 0121013S72T4/4RU: V #!$?@$"A =< #$#"!"""#"$(A =< $("#$#"#"#"!"""A =< $("")"!"""A =< $($,A =< "#$"$!$("& 012121BCDEF6GHI66J F86

"K"!""%#"$; =< "!"""!!#!"!L", #$A =< !#$,A =< )$""",!$(("M!*"A =< !"!"""!"K""!(!#"" NOPQR =< (,!!)"!"""A =< !#$"!($",+#"!"""A =< $!"-""!#$"")"!"""""$" NOPSPTU =< &#'%($9(@(B &#%B# CA@D@C! 0121313EFGH7IJK77L H97 7(M:?#; =< @8N?D(D> =< 8# A8 A8%($'$< OP= ij

5eSfSegh0ijkkkl0k3m 0121312567879 9 

 

     !    "   " # !$"%&  " "! ' (  ($" 01210) * +8,-87. +6,9 /.012 34567  8&!7 ' 9: ;!$" ! "&%&9 A>@BC4DEFFG @>A>@BC4DEFFH"   #!$"  456  3456(%  & K %$"%7%P$$"%   8  456   N! "&_(% @>A>@BC4DEFFHb%: ! "_(% @>A>@BC4DHGFFHb%! "!_(%: @>A>@BC4D^FFFHb%  ! " (Q!% $

 & K     ! "&   @>A[;@\F]^_C4D[A;H`ab A>@BC4DEFFH  P&  456  @>A>@BC4DEFFG