The Virtual Public Servant: Artificial Intelligence and Frontline Work [1st ed.] 9783030540838, 9783030540845

With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servan

176 16 994KB

English Pages XV, 274 [285] Year 2021

Table of contents :
Front Matter ....Pages i-xv
Artificial Intelligence and Frontline Public Service (Stephen Jeffares)....Pages 1-18
Control, Cost, Convenience and Connection, Four Problems for AI and Public Service (Stephen Jeffares)....Pages 19-41
AI, Public Service and Research Methodology (Stephen Jeffares)....Pages 43-66
Position Closed: The Disappearance and Datafication of Face-to-Face Public Service (Stephen Jeffares)....Pages 67-96
Can I Speak to a Human? Automating Remote Contact in Frontline Public Service (Stephen Jeffares)....Pages 97-124
The Non-Public Encounter: Self-Service and the Ephemoralisation of Public Service (Stephen Jeffares)....Pages 125-150
The Management of Social Media in Frontline Public Service (Stephen Jeffares)....Pages 151-182
Robots and Virtual Agents in Frontline Public Service (Stephen Jeffares)....Pages 183-210
The Virtual Public Servant Fantasy (Stephen Jeffares)....Pages 211-230
The Virtual Public Servant: Three Futures. A Q-Study (Stephen Jeffares)....Pages 231-261
Back Matter ....Pages 263-274

The Virtual Public Servant: Artificial Intelligence and Frontline Work [1st ed.]
9783030540838, 9783030540845

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Stephen Jeffares

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