The Co-production of Public Services: Management and Evaluation 3030607097, 9783030607098

Table of contents :
Contents
List of Figures
List of Tables
List of Boxes
Chapter 1: Introduction
1.1 Co-Production Definitions
1.2 The Resurgence of Co-Production in Public Services
1.3 Book Aims and Outline
References
Chapter 2: Research Aim and Methods
2.1 Research Aim
2.2 Research Methods
2.3 Enhancing the Understanding of Co-production: A Comprehensive Framework
References
Chapter 3: Activation of Co-Production: General Context and Antecedents
3.1 Introduction
3.2 General Context
3.3 Antecedents of Co-Production
3.3.1 Antecedents Related to Lay Actors
Demographic and Socio-Economic Characteristics
Motivational Factors
Socio-Psychological Factors
Resource Availability
3.3.2 Antecedents Related to the Regular Service Provider
3.3.3 Antecedents Related to the Co-Produced Service
3.4 Concluding Remarks
References
Chapter 4: Implementing and Managing Co-Production
4.1 Introduction
4.2 Co-Production Management Levers
4.2.1 Institutional Arrangements
4.2.2 Planning
4.2.3 Communication Strategies
4.2.4 Management of Lay Actors
4.2.5 Management of Professionals
4.2.6 Leadership
4.2.7 Accountability and Performance Management
4.3 Concluding Remarks
References
Chapter 5: Co-production Evaluation
5.1 Introduction
5.2 Lay Actor Co-production Outcomes
5.2.1 Satisfaction
5.2.2 Empowerment
5.2.3 Awareness
5.2.4 Learning
5.2.5 Lay Actor Costs
5.2.6 Externalities
5.3 Regular Service Provider Co-production Outcomes
5.3.1 Cost Efficiency
5.3.2 Effectiveness
5.3.3 Impact on Workforce
5.3.4 Uncertainty
5.3.5 Trust
5.4 Co-production Outcomes for the Community
5.4.1 Value to Community
5.4.2 Value to Society
5.4.3 Social Economic Impact
5.5 Co-production Impact on Public Value
5.6 Concluding Remarks
References
Chapter 6: Conclusions
6.1 A Comprehensive Framework on Co-production
6.2 Future Research Agenda
6.3 Implications for Policy and Practice
Appendices
Appendix 1: A Snapshot from the Review of Literature
Appendix 2
Index