Tackle Office Nightmares: How to Cope with Tricky Situations and People (The Business Essentials) 9781399407786, 9781399407779, 1399407783

A clear guide that offers solutions and advice on a wide range of contemporary issues, from how to defuse tense situatio

143 90 5MB

English Pages 96 [97]

Table of contents :
Title Page
Copyright Page
Contents
How happy are you at work?
Chapter 1: Handling office politics
Step one: Watch for signs of office politics
Step two: Ensure your own survival
Step three: Discourage political behaviour
Chapter 2: Coping with a difficult boss
Step one: Consider the impact on your own health and happiness
Step two: Understand your boss
Step three: Compare the way you both perceive your role
Step four: Understand yourself
Step five: Remember the relationship is mutual
Chapter 3: Dealing with bullying or harassment
Step one: Understand the forms bullying can take
Step two: Determine when the line has been crossed
Step three: Maintain a non-bullying atmosphere
Chapter 4: Dealing with discrimination against you
Step one: Racial discrimination
Step two: Sex discrimination
Step three: Equal pay
Step four: Sexual harassment
Step five: Disability discrimination
Step six: Ageism
Step 7: Part-time workers
Chapter 5: Preventing discrimination
Step one: Educate your employees
Step two: Implement the right procedures
Step three: Define your policy
Step 4: Define your procedures
Step five: Know the rules
Step six: Introduce new policies appropriately
Step seven: Communicate
Step eight: Enjoy the benefits
Chapter 6: Managing addictive behaviour
Step one: Spot the problem
Symptoms of drug abuse
Step two: Do not dismiss the situation
Step three: Publish the policy
Step four: Act sensitively
Chapter 7: Managing poor performance
Step one: Use performance management systems
Step two: Define poor performance
Conduct
Capability/competence
Step three: Follow disciplinary procedure
Step four: Take preventative measures
Step five: Monitor your own performance
Chapter 8: Thinking around problems
Step one: Identify the problem
Step two: Gather data
Step three: Think systematically
SWOT analysis
Decision trees
Critical path analysis
Mind maps
Step four: Think creatively
Brainstorming
Questioning
Six thinking hats
Step five: Weigh up potential solutions
Step six: Put the chosen solution into action
Step seven: Measure success
Where to find more help
Index

Tackle Office Nightmares: How to Cope with Tricky Situations and People (The Business Essentials)
9781399407786, 9781399407779, 1399407783

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