Quality Management Practices in MSME Sectors 9811595119, 9789811595110

Table of contents :
Preface
Acknowledgements
Contents
About the Author
1 Quality Management and MSMEs
1.1 Introduction
1.2 MSMEs Classification
1.3 Importance of Quality in Business Processes
1.4 Evolution of Quality Management
1.5 Statistics for Quality Management
1.5.1 Data Collection
1.5.2 Measurement Scales
1.5.3 Measures of Central Tendency
1.6 Literature Review on National and International Studies
1.7 Concluding Remarks
References
2 Quality Management Tools and Standards
2.1 Introduction
2.2 Quality Management Tools
2.2.1 Cause and Effect/Fishbone/Ishikawa Diagram
2.2.2 Check Sheet
2.2.3 Control Charts
2.2.4 Process Flow Chart
2.2.5 Histogram
2.2.6 Pareto Diagrams
2.2.7 Scatter Plot
2.2.8 Customer Relationship Management (CRM)
2.2.9 Enterprises Resource Planning (ERP)
2.2.10 Kaizen
2.2.11 FMEA (Failure Mode and Effects Analysis)
2.2.12 Kanban
2.2.13 Poka-Yoke
2.2.14 Quality Function Deployment (QFD)
2.2.15 Supply Chain Management (SCM)
2.2.16 Six Sigma
2.2.17 5S and House Keeping
2.3 Quality System Standards
2.3.1 ISO 9000 and Other Derivatives
2.4 Action Plan for Implementing ISO 9001:2008 Standards
2.5 Concluding Remarks
References
3 Quality Management in MSME Sectors
3.1 Introduction
3.2 Problem Definition
3.2.1 Study Objectives
3.2.2 Research Methodology
3.2.3 Sample Size Determination
3.2.4 Design of Pilot Instrument
3.2.5 Pretesting and Validation of Questionnaire
3.2.6 Respondents and Their Profile
3.3 Concluding Remarks
Annexure 1: General Information
Annexure 2: Information on Need of Quality Management Practices and Quality Standard Certification
Annexure 3: Information on Quality Management Practices
Annexure 4: Information on Competitiveness
Annexure 5: Information on Benefits After Implementing Quality Management Practices
Annexure 6: Information on Critical Success Factors for Adoption of Quality Management Practices
References
4 Need of Quality Management Practices
4.1 Introduction
4.2 Data Collection
4.3 Respondents Profile
4.4 Data Analysis
4.4.1 Response Profile
4.4.2 Need of Quality Management Practices
4.5 Concluding Remarks
References
5 QMS Implementation Stages
5.1 Introduction
5.2 Sector of Operation
5.3 Year-wise Adoption of Quality Practices/Programs
5.4 Stages in Company Where QM Practices Applied
5.5 Nature of Quality Management Tools Being Applied
5.6 Concluding Remarks
6 Information on Competitiveness
6.1 Introduction
6.2 Factor Conditions
6.2.1 Presence of Natural Resource
6.2.2 Role of Physical Resources
6.2.3 Role of Unskilled Labor
6.2.4 Role Highly Educated Personnel
6.2.5 Role of Advanced Production and Process Technology
6.2.6 Role of IPR and Patents
6.2.7 Role of Communication Infrastructure
6.3 Demand Conditions
6.3.1 Role of Market Size
6.3.2 Role of Pattern of Growth
6.3.3 Role of Sophistication
6.3.4 Role of Effect of New Investment in the Region
6.4 Related and Supported Industries
6.4.1 Role of Technology Upgradation
6.4.2 Role of Information Flow
6.4.3 Role of Financial Management
6.4.4 Role of R&D Investments
6.4.5 Role of Supplier and Distribution Channel
6.4.6 Role of Importance of Marketing
6.5 Firm Structure, Strategy, and Rivalry
6.5.1 Role of Boosted Innovation
6.5.2 Role of Internal Structure
6.5.3 Role of Geographic Concentration
6.6 Government and Culture
6.6.1 Role of Financial Support System
6.6.2 Role of Environmental Regulations
6.6.3 Role of Impact of National Culture
6.6.4 Role of Business Climate
6.7 Concluding Remarks
7 Information on Benefits After Implementing QM Practices
7.1 Introduction
7.2 Benefits of QM Implementation
7.2.1 Employee Training (ET)
7.2.2 Employee Participation (EP)
7.2.3 Effect of Employee Morale (EM)
7.2.4 Effect on Competitive Spirit (CS)
7.2.5 Quality Awards (QA)
7.2.6 Recruitment and Retaining (R&R)
7.2.7 Warranty Expenditure (WE)
7.2.8 Customer Complaints (CC)
7.2.9 Manufacturing Lead Time (MLT)
7.2.10 Energy Consumption (EC)
7.2.11 Maintenance Cost (MC)
7.2.12 Rework and Scrap (RS)
7.2.13 Sales Volume (SV)
7.2.14 Company Profit (CP)
7.2.15 Customers Relations (CR)
7.2.16 Supplier Relationship (SR)
7.3 Structural Equation Model for Relationship Among Variables
7.4 Concluding Remarks
References
8 Critical Success Factors in Adoption of QM Practices
8.1 Introduction
8.2 Strategic Factors
8.2.1 Top Management Commitment
8.2.2 Quality Culture
8.2.3 Quality Systems
8.2.4 Quality Awards
8.2.5 Continuous Improvement and Innovation
8.2.6 Benchmarking
8.2.7 Technical Expertise
8.2.8 Role of Market Expertise
8.2.9 Role of Financial Access
8.3 Tactical Factors
8.3.1 Role of Employee Encouragement
8.3.2 Role of Employee Involvement
8.3.3 Training and Education
8.3.4 Teamwork
8.3.5 Information and Analysis
8.3.6 Supplier Management
8.3.7 Communication
8.4 Operational Factors
8.4.1 Product and Service Design
8.4.2 Process Management
8.4.3 Customer Focus
8.4.4 Human Resource Management
8.4.5 Industrial Relations
8.4.6 Employee Rewards and Incentives
8.5 Concluding Remarks
9 Comparative Analysis of Competitive Positioning Among MSMEs Sectors
9.1 Introduction
9.2 Michael Porter’s Competitive Approach
9.2.1 Factor Conditions
9.2.2 Demand Conditions
9.2.3 Related and Supporting Industries
9.2.4 Firm Strategy, Structure and Rivalry
9.2.5 Government and Chance Events
9.3 Current Competitive Positioning of MSME Sectors
9.3.1 Pharmaceutical Sector
9.3.2 Electronics Sector
9.3.3 Automobile Sector
9.3.4 Food Sector
9.3.5 Textile Sector
9.4 Concluding Remarks
References
Appendix A Case Study 1
Summary
Illustrative Case
Stage 1—Preparatory (Define Phase)
Training Program
Measure Phase
Analysis Phase
Improvement and Control Phase
Intangible Benefits
Conclusions
Appendix B Case Study 2
Summary