Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement 9781442263833, 9781442263840, 9781442263857
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or ref
238 16 4MB
English Year 2016
- Author / Uploaded
- Joe J. Marquez
- Annie Downey
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