Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions [1 ed.] 9780071418218, 0071418210

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and

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Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions [1 ed.]
 9780071418218, 0071418210

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