IM and SMS Reference Services for Libraries : (the Tech Set® #19) [1 ed.] 9781555708443, 9781555707828

Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS a

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IM and SMS Reference Services for Libraries : (the Tech Set® #19) [1 ed.]
 9781555708443, 9781555707828

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