Human resource management [Fourteenth Edition] 9780133848809, 1292094370, 9781292094373, 0133848809

Table of contents :
Cover ......Page 1
Title Page ......Page 4
Copyright Page ......Page 5
Brief Contents ......Page 8
Contents ......Page 10
Part One Setting the Stage ......Page 24
Chapter 1 Human Resource Management: An Overview......Page 25
Staffing ......Page 26
Human Resource Development ......Page 27
Interrelationships of Human Resource Management Functions ......Page 28
Line Managers ......Page 29
Human Resources Outsourcing ......Page 30
HR Bloopers: Staffing Stone Consulting......Page 31
Human Resources as a Strategic Business Partner ......Page 32
Dynamic Human Resource Management Environment ......Page 33
Shareholders ......Page 34
HR Technology......Page 35
Corporate Culture and Human Resource Management ......Page 36
Employer Branding ......Page 37
Country Culture and Global Business ......Page 38
Human Resource Management Profession ......Page 39
Scope of This Book ......Page 42
Summary ......Page 43
Exercises ......Page 44
Incident 1: HR after a Disaster......Page 45
Incident 2: Downsizing......Page 46
Chapter 2 Business Ethics and Corporate Social Responsibility ......Page 47
Business Ethics ......Page 48
Sources of Ethical Guidance ......Page 49
Legislating Ethics ......Page 50
Corporate and Auditing Accountability, Responsibility and Transparency Act ......Page 51
Whistleblower Protection ......Page 52
Creating an Ethical Culture and a Code of Ethics ......Page 53
Human Resource Ethics ......Page 54
Ethics Training ......Page 55
Corporate Social Responsibility ......Page 56
Corporate Sustainability ......Page 58
Conducting a Social Audit ......Page 60
Can Corporate Social Responsibility Succeed in the Global Environment? ......Page 61
Key Terms ......Page 62
Incident 1: Is It Private and Confidential?......Page 63
Incident 2: “You Can’t Fire Me”......Page 64
Chapter 3 Equal Employment Opportunity, Affirmative Action, and Workforce Diversity ......Page 65
Title VII of the Civil Rights Act of 1964, Amended in 1972......Page 67
Pregnancy Discrimination Act of 1978 ......Page 70
Age Discrimination in Employment Act of 1967, Amended in 1978 and 1986 ......Page 71
Vietnam Era Veteran’s Readjustment Assistance Act of 1974 ......Page 72
Americans with Disabilities Act Amendments Act of 2008 ......Page 73
Genetic Information Nondiscrimination Act of 2008 ......Page 74
Office of Federal Contract Compliance Programs ......Page 75
Employers ......Page 76
Concept of Disparate Treatment ......Page 77
Concept of Adverse Impact ......Page 78
Affirmative Action ......Page 79
Guidelines on Sexual Harassment ......Page 82
Guidelines on Discrimination Because of National Origin ......Page 83
Guidelines on Discrimination Because of Religion ......Page 84
Discrimination Because of Disability ......Page 85
Global Sexual Harassment ......Page 86
Diversity Management ......Page 87
Women in Business ......Page 88
Dual-Career Families......Page 89
People with Disabilities ......Page 90
Young Persons, Some with Limited Education or Skills ......Page 91
HR Bloopers: Affirmative Action and Workforce Diversity......Page 92
Lesbian, Gay, Bisexual, and Transgender Employees ......Page 94
Summary ......Page 95
Questions for Review ......Page 96
Incident 2: Gender Diversity: Change for the Better?......Page 97
Part Two Staffing ......Page 100
Chapter 4 Strategic Planning, Human Resource Planning, and Job Analysis ......Page 101
Strategic Planning Process ......Page 102
Mission Determination ......Page 103
Environmental Assessment ......Page 104
Strategy Setting ......Page 105
Strategy Implementation ......Page 106
Human Resource Planning ......Page 107
HR Bloopers: Workforce Planning at Master Cleaners......Page 108
Forecasting Human Resource Availability ......Page 109
Ethical Dilemma: Which “Thinker” Should Go?......Page 110
Alternatives to Layoffs ......Page 111
Succession Planning: A Component of Strategic Planning......Page 113
Job Analysis: A Basic Human Resource Management Tool......Page 114
Performance Appraisal ......Page 115
Job Analysis Methods ......Page 116
Job Descriptions ......Page 117
Job Specification ......Page 119
Standard Occupational Classification (SOC) and the Occupational Information Network (O*NET)......Page 120
Job Analysis for Team Members ......Page 121
Competencies and Competency Modeling ......Page 123
Job Design Concepts ......Page 124
Job Rotation ......Page 125
Global Talent Management ......Page 126
Summary ......Page 127
Key Terms ......Page 128
Incident 1: A Degree for Meter Readers......Page 129
Incident 2: Strategic HR?......Page 130
Chapter 5 Recruitment ......Page 131
Recruitment Process ......Page 132
Job Posting and Job Bidding ......Page 133
Employee Referrals ......Page 134
Community Colleges ......Page 135
Competitors in the Labor Market ......Page 136
Ethical Dilemma: Unfair Advantage?......Page 137
Mobile Recruiting ......Page 138
General-Purpose Job Boards......Page 139
Niche Sites ......Page 140
Contingent Workers’ Sites ......Page 141
Media Advertising ......Page 142
Executive Search Firms ......Page 143
Internships ......Page 144
Sign-on Bonuses ......Page 145
Tailoring Recruitment Methods to Sources ......Page 146
Labor Market Conditions ......Page 147
Legal Considerations ......Page 148
Overtime ......Page 149
Global Implications for Recruitment ......Page 150
Summary ......Page 151
Questions for Review ......Page 152
Incident 2: I Am Qualified, Why Not Me?......Page 153
Chapter 6 Selection ......Page 155
Selection Process ......Page 156
Preliminary Screening ......Page 157
Review of Applications and Review of Résumés ......Page 158
Advantages and Disadvantages of Selection Tests ......Page 160
Characteristics of Properly Designed Selection Tests ......Page 161
Test Validation Approaches ......Page 162
Employment Tests ......Page 163
Unique Forms of Testing ......Page 165
HR Bloopers: The First Interview......Page 166
Candidate’s Role and Expectations ......Page 167
General Types of Interviews ......Page 168
Methods of Interviewing ......Page 169
Potential Interviewing Problems ......Page 170
Employment Eligibility Verification (Form I-9)......Page 172
Remembering Hiring Standards to Avoid ......Page 173
Medical Examination ......Page 175
New-Hire Retention......Page 176
Yield Rate ......Page 177
Legal Considerations ......Page 178
Applicant Pool ......Page 179
Selection Technology ......Page 180
Selection in a Global Environment ......Page 181
Summary ......Page 182
Key Terms ......Page 183
Questions for Review ......Page 184
Incident 2: But I Didn’t Mean To!......Page 185
Part Three Performance Management and Training ......Page 186
Chapter 7 Performance Management and Appraisal ......Page 187
Performance Management ......Page 188
Training and Development ......Page 189
Performance Appraisal Process ......Page 190
Traits, Behaviors, and Competencies ......Page 191
Responsibility for Performance Appraisal ......Page 192
Self-appraisal ......Page 193
360-Degree Feedback......Page 194
Choosing a Performance Appraisal Method ......Page 195
Comparison Systems ......Page 196
Behavioral Systems ......Page 198
HR Bloopers: Appraising Performance at Global Insurance......Page 200
Subjectivity of Performance Evaluations ......Page 202
Performance Expectations ......Page 204
Continuous Open Communication ......Page 205
Legal Considerations in Performance Appraisal ......Page 206
Use of Praise and Criticism ......Page 207
National Culture and Performance Appraisal ......Page 208
Summary ......Page 209
Questions for Review ......Page 210
Incident 2: Performance Appraisal?......Page 211
Chapter 8 Training and Development ......Page 213
Training and Development Process ......Page 215
Person Analysis ......Page 216
Training Methods ......Page 217
E-Learning......Page 218
Training Games ......Page 219
Apprenticeship Training ......Page 220
Corporate Universities ......Page 221
Online Higher Education ......Page 222
Social Networking ......Page 223
Learning ......Page 224
Organizational Results ......Page 225
Shortage of Skilled Workers ......Page 226
Learning Styles ......Page 227
Human Resource Management Training Initiatives ......Page 228
Network Career Path ......Page 230
Demotion ......Page 231
Self-Assessment......Page 232
Formal Assessment ......Page 233
Career Development and Career Development Methods ......Page 235
Management Development ......Page 236
Mentoring and Coaching ......Page 237
Organization Development: A Strategic Human Resources Tool......Page 238
Team Building ......Page 239
Training in the Global Context ......Page 240
Summary ......Page 241
Exercises ......Page 242
Incident 2: There’s No Future Here!......Page 243
Part Four Compensation ......Page 246
Chapter 9 Direct Financial Compensation (Core Compensation)......Page 247
Compensation: An Overview......Page 248
Seniority Pay ......Page 250
Performance-Based Pay......Page 252
HR Bloopers: Motivating Software Development Teams......Page 257
Person-Focused Pay......Page 258
Determinants of Direct Financial Compensation ......Page 259
Interindustry Wage Differentials ......Page 260
Legislation ......Page 261
Classification Method ......Page 263
Competitive Compensation Policies ......Page 264
Pay Level Compensation Policies ......Page 265
Ability to Pay ......Page 266
Pay Grades ......Page 267
Pay Ranges ......Page 268
Adjusting Pay Rates ......Page 269
Ethical Dilemma: But He’s a Friend......Page 270
Executive Compensation ......Page 271
Severance Packages ......Page 272
Executive Compensation Issues in the United States ......Page 273
Executive Compensation in the Global Environment ......Page 274
Summary ......Page 275
Exercises ......Page 276
Incident 1: A Motivated Worker......Page 277
Incident 2: The Controversial Job......Page 278
Chapter 10 Indirect Financial Compensation (Employee Benefits)......Page 279
Indirect Financial Compensation (Employee Benefits)......Page 280
Social Security ......Page 281
Ethical Dilemma: A Poor Bid......Page 282
Health Care ......Page 283
Managed Care Plans ......Page 284
Specialized Insurance Plans ......Page 285
Consumer-Driven Health Care Plans......Page 286
Defined Contribution Plans ......Page 287
Vacation ......Page 288
Sabbaticals ......Page 289
Educational Assistance ......Page 290
Domestic Partner Benefits and Same-Sex Marriage......Page 291
Voluntary Benefits ......Page 292
Health Insurance Portability and Accountability Act ......Page 293
Patient Protection and Affordable Care Act ......Page 294
Global Customized Benefits ......Page 296
Workplace Flexibility (Work–Life Balance)......Page 297
Flextime ......Page 298
Two-in-a-Box......Page 299
Telecommuting ......Page 300
Summary ......Page 301
Key Terms ......Page 302
Incident 1: Is Flextime the Way Forward?......Page 303
Incident 2: A Benefits Package Designed for Whom?......Page 304
Part Five Labor Relations, Employee Relations, Safety and Health ......Page 306
Chapter 11 Labor Unions and Collective Bargaining ......Page 307
Why Do Unions Exist? ......Page 308
Compensation and Employee Benefits ......Page 309
Local Union ......Page 310
Change to Win Coalition ......Page 311
Prevalence of Unions ......Page 312
Political Involvement ......Page 313
Organizing Younger Workers ......Page 314
Ethical Dilemma: A Strategic Move......Page 315
HR Bloopers: Stopping Unionization at Packer Industries......Page 316
Steps that Lead to Forming a Bargaining Unit......Page 317
Petition for Election ......Page 318
Election and Certification ......Page 319
Collective Bargaining Process ......Page 320
Management Rights ......Page 321
Compensation ......Page 322
Preparation for Negotiations ......Page 323
Negotiating the Agreement ......Page 324
Third-Party Intervention......Page 326
Union Strategies for Overcoming Negotiation Breakdowns ......Page 327
Reaching the Labor–Management Agreement......Page 328
Grievance Procedure in a Union Environment ......Page 329
Union Decertification ......Page 331
Collective Bargaining in the Public Sector ......Page 332
Labor Unrest in China ......Page 333
Summary ......Page 334
Key Terms ......Page 335
Questions for Review ......Page 336
Incident 2: You Are Out of What?......Page 337
Chapter 12 Internal Employee Relations ......Page 339
Employment at Will ......Page 340
Disciplinary Action Process ......Page 341
Progressive Disciplinary Action ......Page 343
Problems in the Administration of Disciplinary Action ......Page 345
“Just Cause” as a Standard for Choosing to Terminate Employment......Page 346
HR Bloopers: Effective Discipline at Berries Groceries......Page 347
Termination of Executives ......Page 348
Downsizing ......Page 349
Worker Adjustment and Retraining Notification Act ......Page 350
Severance Pay ......Page 351
Alternative Dispute Resolution ......Page 352
Promotions ......Page 353
Analyzing Voluntary Resignations ......Page 354
Retirements ......Page 355
Administering Disciplinary Action in Other Countries ......Page 356
Summary ......Page 357
Questions for review......Page 358
Incident 2: To Heck with Them!......Page 359
Chapter 13 Employee Safety, Health, and Wellness ......Page 361
Nature and Role of Safety, Health, and Wellness ......Page 362
Occupational Safety and Health Administration ......Page 363
OSHA and Whistle-blowers......Page 365
HR Bloopers: Health and Safety Problems at XIF Chemicals......Page 366
Developing Safety Programs ......Page 367
Ethical Dilemma: Illegal Dumping......Page 368
Evaluation of Safety Programs ......Page 369
Ergonomics ......Page 370
Workplace Bullying ......Page 371
Vulnerable Employees ......Page 372
Preventive Actions ......Page 373
Employee Wellness ......Page 374
Social Networking and Wellness ......Page 375
Stressful Jobs ......Page 376
Burnout ......Page 377
Substance Abuse ......Page 378
Substance-Abuse-Free Workplace......Page 379
Implementing a Drug-Testing Program......Page 381
Health Care in the Global Environment ......Page 382
Summary ......Page 383
Exercises ......Page 384
Incident 2: A Commitment to Safety?......Page 385
Part Six Operating in a Global Environment ......Page 388
Chapter 14 Global Human Resource Management ......Page 389
Evolution of Global Business ......Page 390
Franchising ......Page 391
Global Strategic Human Resource Management ......Page 392
Country Politics and Economic Structure ......Page 393
National Cultural Norms ......Page 394
Labor Force Characteristics and Dynamics ......Page 395
Approaches to Global Staffing ......Page 396
Selecting Expatriates ......Page 397
HR Bloopers: United Architect’s Expatriate Problems......Page 398
Performance Management ......Page 399
Repatriation Orientation and Training ......Page 400
Global E-Learning......Page 401
Compensation for Host-Country Nationals......Page 402
Expatriate Compensation ......Page 403
Global Safety and Health ......Page 404
Ethical Dilemma: Mordita......Page 405
Globalization for Small to Medium-Sized Businesses......Page 406
Key Terms ......Page 407
Incident 1: The Overseas Transfer......Page 408
Incident 2: Expat in the Heartland......Page 409
Glossary ......Page 410
Name Index ......Page 421
Company Index ......Page 422
Subject Index ......Page 424