Healthcare's Path Forward: How Ongoing Crises Are Creating New Standards for Excellence [1 ed.] 9781264942404, 1264942400, 9781264941254, 1264941250
116 3 3MB
English Pages 272 [291]
Table of contents :
Cover
Title Page
Copyright Page
Dedication
Contents
Preface
Acknowledgments
Introduction
PART I THE RECENT PAST (2020–2022)
CHAPTER 1 Crisis upon Crisis
CHAPTER 2 Healthcare’s Immediate Responses
PART II THE ROAD AHEAD
CHAPTER 3 Enduring Challenges
CHAPTER 4 The Long-Term Response to Change
CHAPTER 5 New Approaches to Leadership and Management
PART III EXCELLENCE IN THE FUTURE: GOING DEEPER AND BROADER
CHAPTER 6 Earning the Trust of Patients
CHAPTER 7 Earning the Trust of the Workforce
CHAPTER 8 Broader and Deeper Safety
CHAPTER 9 Diversity, Equity, and Inclusion as Social Capital
CHAPTER 10 Consumerism
CHAPTER 11 The New Marketplace
CHAPTER 12 New Skills for the Era Ahead
Notes
Index
Cover
Title Page
Copyright Page
Dedication
Contents
Preface
Acknowledgments
Introduction
PART I THE RECENT PAST (2020–2022)
CHAPTER 1 Crisis upon Crisis
CHAPTER 2 Healthcare’s Immediate Responses
PART II THE ROAD AHEAD
CHAPTER 3 Enduring Challenges
CHAPTER 4 The Long-Term Response to Change
CHAPTER 5 New Approaches to Leadership and Management
PART III EXCELLENCE IN THE FUTURE: GOING DEEPER AND BROADER
CHAPTER 6 Earning the Trust of Patients
CHAPTER 7 Earning the Trust of the Workforce
CHAPTER 8 Broader and Deeper Safety
CHAPTER 9 Diversity, Equity, and Inclusion as Social Capital
CHAPTER 10 Consumerism
CHAPTER 11 The New Marketplace
CHAPTER 12 New Skills for the Era Ahead
Notes
Index
![Healthcare's Path Forward: How Ongoing Crises Are Creating New Standards for Excellence [1 ed.]
9781264942404, 1264942400, 9781264941254, 1264941250](https://ebin.pub/img/200x200/healthcares-path-forward-how-ongoing-crises-are-creating-new-standards-for-excellence-1nbsped-9781264942404-1264942400-9781264941254-1264941250.jpg)
- Author / Uploaded
- Thomas H Lee
